Worst app
–
MUHD UNAIZ –
2021-09-07
Version 2.1.2
Worst appa ever installed in my mobile… not showing pcr result so i miss my driving license test. I lost 750 aed. Thank u alhosn
Updating
iPhone Screenshots
iPad Screenshots
Description
The ALHOSN UAE app is the official COVID-19 testing channel for health authorities in the United Arab Emirates, by the Ministry of Health and Prevention.
By using the app, everyone can help stop the spread of COVID-19 and keep their family and friends safe.
You can receive your COVID-19 test results directly on your phone with a unique QR code that is proof of your status and that of everyone else around you who also have the app, giving you peace of mind that you can safely interact.
Put your health in your hands with 3 easy steps:
1. Download the ALHOSN UAE app
2. Authenticate with your Emirates ID/Unified ID and phone number
3. Add your family members and view your test result anytime, anywhere
Download the ALHOSN UAE app today and share it with your family and friends.
Together, we can stop the spread of COVID-19
Protecting yourself protects your community.
If you have any questions or feedback, kindly leave a comment or email us: info@alhosnapp.ae
What's New in Version 2.1.2
- New feature: The support center is available inside the test result page now. You can visit the support center to view Alhosn guidance and get help.
- Bugfix: Some minor bugs fixed.
- New refined user interface.
Seller
Name
Ministry of health
Information
Developer
Categories
Version
2.1.2
Size
20 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, Hindi
App Store: Customer Ratings
All Versions
3.2 (263 Ratings)
App Store: Customer Reviews
Wrong information and they never answer
–
Abou l mich –
2021-09-07
Version 2.1.2
They did mistakes in my vaccination information . And when I call them to answer , I’m on hold for more then 30 minutes for few days and never answer . How can we fix this issues ?
Worst app
–
King of israel 2512 –
2021-09-06
Version 2.1.2
It’s the worst app bcz it’s not updating my vaccination status and pcr test results when I try to call the app they are not picking up the call
al hosn
–
Kim mi so 12 –
2021-09-06
Version 2.1.2
the app isn’t working for me i did my test it still showing grey in the app
Never green
–
Al Moghrabi –
2021-09-06
Version 2.1.2
Took my PCR and was negative, however the App won’t turn green!!!!!!!
Wrong updates
–
À'Ś –
2021-09-06
Version 2.1.2
I notice some issues with the app.
Fists it displays the date of the PCR result where as it should display the date of the test taken.
In my app there are extra PCR tests showing which I did not do.
Some people I know they have taken 2 doses of Sin vaccine and it is showing 3.
My son is 3 years old and his record is grey.
These are some observations
Incorrect informations
–
Sogy George –
2021-09-03
Version 2.1.1
In the AlHosn App mine and my family members some details and showing incorrectly. I tried to contact ICA, AlHosn etc to correct but nothing happened yet. I have noticed some of the wrong changes came after update. Hope someone will take the initiative to solve. Calling Alhosn is time consuming.
Wrong passport number mentioned
–
NazimaJabir –
2021-09-02
Version 2.1.1
Wrong passport number is showing kindly advise.
Al hosn app not reflect green statuses
–
prem badwal –
2021-09-02
Version 2.1.1
I have done my PCR test after test result it shows grey code color , my test is negative I did vaccination In my home country still shows pending approval, it’s has been 10 days already could you please advise me for further process .
no 3rd dose showing
–
hassim hamid –
2021-09-02
Version 2.1.1
hello,i've done my 3rd dose already last august 2..and still not showing to alhosn apps..i always updated my apps..plss can someone help me.thanks
My vaccination result update wrongly
–
helpneeded@1234567/ –
2021-09-01
Version 2.1.1
My first sinorpharm dose was on the 6th July 2021 . My second dose was on 27 July 2021 . But on my alhosan. App it shows that my first dose was on the 27 July 2017 . Please this is wrong and I need help in updating please. I have called the call center but still my app is not update . My app is now in permanent grey even though I have been fully vaccinated since July and even though I take a pcr test it still remains grey . I am not able to go into mall or even go to any public area due to this. Even when I am fully vaccinated and now my app is always grey even though I do a pcr every ten days my app never changes from grey color . It is never green color
النتيجه م تضهر
–
Rana !! –
2021-09-01
Version 2.1.1
هاي تاني مره افحص وما تضهر النتيجه ولا يتحول اخضر يتم رمادي ع ماهو عليه ليه ؟
Wrong Information about my vaccination
–
BrayanArias17 –
2021-09-01
Version 2.1.1
I am fully vaccinated with Xinofarm but the app registered my 2 doses incorrectly. My first dose was on the 11/4/2021, and the second one on the 2/5/2021. But it appears that I only got my first dose on the 2/5/2021 and that i haven’t gotten the second one. Nowadays i am being affected by this problem that I have been calling and emailing ALHOSN and the CHSC to fix this, by being kicked out from places because my application isn’t green because of that error, I’ve been trying to fix this since May but nothing has changed! The customer service of the app is really poor, takes minimum 30 minutes for them to pick up, and I’ve been hanged up after 5 seconds of not responding because I confused the voice of the operator with the voice of the guy saying Arabic sentences. Other times they say they can’t hear me. The one time they actually picked up successfully, they didn’t solve anything, only opened a case and until now, nothing has changed and I keep getting restricted from ALL the places in Abu Dhabi. Fix this ASAP!
Q-Code /Gray/Crashing
–
GuruDxB –
2021-08-31
Version 2.1.1
Reinstalled few times but it’s dose not show if am fully vaccinated nor updating PCR test time waste is the QR- Code is just running and getting refreshed timely with no result and when scan QR code using the app it’s pop-up wrong code 😏
I can’t register to al hosn
–
Ali-lila –
2021-08-31
Version 2.1.1
My wife number on which she registered the first time has been disactivated now a can’t use it. She can’t register with any other number including her new number. What can she do to register to Al hosn app?? Please help
Not updating my pcr result
–
Satgjkgbnkonfs478 –
2021-08-31
Version 2.1.1
I’ve taken pcr test twice and didnt apear in alhosn , ive asked them they said contact the lab , ive checked with lab they said we already updated them , so where is the problem.
Since this is a critical app and used to enter every where they should have a ready team for this situation!!!
سيء جدا
–
@ahmeddad –
2021-08-30
Version 2.1.1
تقيمي للبرنامج سيء جداااا ،،، ومافي حد يرد من خدمة العملاء وشكرا.
Passport Number Incorrect
–
FengYaDe –
2021-08-30
Version 2.1.1
Disappointed that passport numbers are showing incorrectly after June/July update, vaccination status is extremely important in the current climate and we need the certificates to be accurate. Please fix this issue, many people are experiencing the same.
Cant find the new results
–
7komt galbe –
2021-08-29
Version 2.1.1
Cant find the new results
Hfch jj
–
hd jj. k –
2021-08-29
Version 2.1.1
B my. I j j
Vicki cut
–
mbm. m. j j –
2021-08-29
Version 2.1.1
He jj k
End f d
–
hvhij k –
2021-08-29
Version 2.1.1
BFF d d
No action taken
–
sos 90 –
2021-08-29
Version 2.1.1
I sent several emails to solve my issue but no one take an action towards my email, the application doesn’t show the second doze of vaccine, and it remain gray after the PCR Test, please take an action toward this issue it occur to many ppl I know
Worst app ever created
–
Mamoun Dabbas –
2021-08-28
Version 2.1.1
I took the vaccine then did a PCR test and it wont turn green because i still haven’t take the second vaccine dose even though i tested negative for covid by PCR i have no idea what the point is in taking the vaccine if the app wont turn green i cant get into malls or gyms and when i call for help NO ONE answers I’ve waited for hours worst experience ever
I still don’t see the E
–
buthhh1 –
2021-08-28
Version 2.1.1
I had the two doses and the app only shows one dose. I can’t go anywhere now because of this.
accuracy of Data within the APP..!..
–
SJR* –
2021-08-27
Version 2.1.1
excellent concept & use..BUT please the data in the APP needs to reflect accurately..if not as i have found it causes all sorts of problems crossing the Abu Dhabi - Dubai border & entry into malls etc..!..
vaccine providers, must do a better job when updating the Alhosn data center..a central number to call & sort these problems would be very useful..
still to this day the data in the APP is wrong, frustrating & disappointing..😞..
Very bad service
–
Osamahaija80 –
2021-08-27
Version 2.1.1
For Gods sake just reply to our call .
If there is less than one star ill put it
iD
–
zubair 8108 –
2021-08-25
Version 2.1.1
How many’s time’s i give you feedback to change my picture as I Emirates picture, I think no body reweave my feedback or your staff is always sleeping
Help
–
Sevara@1984 –
2021-08-24
Version 2.1.1
Alhosn app does not work at all, we have psr tests but it shows gray ... Help solve our problem 🙏🙏🙏
Wrong calculations
–
Nawal24 –
2021-08-24
Version 2.1.1
The app does not provide the right time calculations, its set to change the test day at 12:00 am as 24hours passed even if you got your test results few hours ago
Incorrect info & terrible service
–
kahdyls165 –
2021-08-24
Version 2.1.0
The app displays incorrect information about my vaccination. I have tried to reach out to customer care several time via email, WhatsApp and contact number - did not receive any response till now.
Are you joking? Please do something about this.
–
astroreggie –
2021-08-23
Version 2.0.2
I got PCR test last August 18,2021 and result came out fast on the 19th of August and also I had my 1st dose (vaccine) it’s also Fast.
But the problem is I just got home today (23rd August) bcoz my Alhosn is not GREEN, it’s Color GRAY and I just got vaccinated and PCR as I mentioned earlier.
Please do something about this…
Wrong vaccination status
–
alucerojr –
2021-08-22
Version 2.0.2
I’ve sent multiple emails, no reply. I called multiple times no one answers. Can anybody help me to have this issue fixed?
Al hosn
–
T.M.Z –
2021-08-22
Version 2.0.2
This app is not updating my vaccinated status even if I am vaccinated and even my Covid test results. I am tired of call them every time but they still keep on telling me that all lines are busy. I don’t know what to do. Please help me. I need to go duty please.
How to change mobile no
–
pkfunpoint –
2021-08-22
Version 2.0.2
How i change my mobile no in Alhosn app plz help
Change number
–
Tayyab Chuhdary –
2021-08-22
Version 2.0.2
There is no any option for change number if someone have no access to his number how he can login
Update the app
Not professional
–
Prithesh Kotian –
2021-08-22
Version 2.0.2
I tried to reach them through call to clarify a query and it connected after 20mins to executive and he told me “I can’t speak English and told me to call again “ and he was no able to connect somebody who speaks English. This is not right way to address a query suppose it was a emergency, this how they respond to!! It’s a poor customer service please fix while you can!!
Alhosn
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Nessrin ZIN –
2021-08-22
Version 2.0.2
There is a glitch in the application that my profile always gray not green even if i get a message from the hospital that say’s im negative but still on the application gary so please fix this problem or this glitch.
“E” Removed after last update
–
Fouad Z. A –
2021-08-22
Version 2.0.2
The sign “E” disappeared after last update. Is it normal or something wrong in the app?
Sign in Error
–
Siby.ks –
2021-08-22
Version 2.0.2
Unable to sign in after updating to new version. My device running on iOS 14.5.1
Colors not changing
–
ahmad ahmad ahmad ahmad –
2021-08-21
Version 2.0.2
The last update ... the color green is not showing even if u do dpi or pcr ?
مراجعة للتطبيق
–
3wshNa🇦🇪 –
2021-08-21
Version 2.0.2
تطبيق سيء جداً بطيء .. و حقيقة لا اعرف الفائدة منه حتى يخبروني التحديثات الجديدة لحالتي او يقوم بتنبيه فجأة أرى فحصي باللون الرمادي لأن هناك قانون جديد لغير المتطعمين بعد ان كان كل ثلاث ايام اصبح لا يتغير اللون حتى لو قمت بفحص، ما دام ان البرنامج يتغير على حسب القرارات لما لا يكون قسم للأخبار و طريقة تغيير آلية البرنامج بعد القرار ؟؟! ملاحظة أخرى لا يتم الرد على المكالمات و لا الاستفسارات
Status won’t update
–
jaxanian –
2021-08-21
Version 2.0.2
Had a new pcr and the status was supposed to change to green. It’s still gray. No one answers the phone and emails bounce back.
I hate this app with a passion
–
Pointa-san –
2021-08-20
Version 2.0.2
It keeps logging me out, and it doesn’t send me the OTP at the worst possible times. It put me in a lot of awkward situations in malls and at work
Almazrouei
–
Afra al –
2021-08-20
Version 2.0.2
حاطيلي ٣ تطعيمات وبالاصل انا ماخذه اثنين حاولت اتواصل لكن دون جدوى والمستشفى يقولي طرشنا للحصن لكن الحصن ماسوو ابدديت وللحين ماقدر اخذ الحرعه الثالثه بسبب الخطأ اللي صاير
Note working on my 7plus
–
nafipk7 –
2021-08-20
Version 2.0.2
Its says my phone is jailbrokn but its not , all other apps working including banking apps in my phone except this , please fix this .
Highly Satisfied User
–
Annmariella –
2021-08-19
Version 2.0.2
I love this!!! everything you need is on this app. Simple to use and not complicated.
Application wiped my data
–
bernardjaalouki –
2021-08-18
Version 2.0.2
The application recently deleted all my data up to the 26th of june so vaccination are not there and the whole PCR’s are not there even the one i did today. I call no one answer, i sent an email but it bounced back , tried every single solution but seems no one is reachable however we can’t move anywhere without this app so what to do ?
Wrong phone number
–
Sujit😊 –
2021-08-18
Version 2.0.2
App shows my Emirates I’d is registered with other phone number, unable to register. There is no other option!!
I had checked the same in ICA and my phone number shows correct.
Please resolve the issue or make alternate register options.
alhosan
–
charlie baclayo –
2021-08-18
Version 2.0.2
i love this application., very nice and updatable please follow the instruction.. 😇😇😇🇦🇪
Not working and call center cannot didn’t fix it!
–
ShaikhaAhmed –
2021-08-05
Version 1.43.1
I am really not satisfied as suddenly the apps stopped working and I did call the toll free number and told me to send WhatsApp to the technical support and when I asked how long it would take to respond to me or to solve, they said just long time! I have sent the WhatsApp message and until today no one fixed it. This is around 4 weeks ago and this is really long time.
Error in covid vaccine details
–
durga praveena –
2021-06-21
Version 1.43.1
One of the worst technical services .even after repeated compliants every possible ways it’s my vaccine details are not reflecting in the app . I m invalid to travel just because of this app reaching a customer service agent is kind of dream over the call you need to waste atleast 1hr to talk to customer service agent , after reaching no use only thing the do is raising compliant . But we get no reference number after raising complaint. I m one if the frustrated user .
Thumbs down
–
apeeeeng –
2021-06-19
Version 1.43.1
I called the contact center 4x to rectify my details in al hosn app as it is showing that I only had 1 Sinopharm vaccine, well in fact I already finished my 2 doses. Been trying to send an e-mail to them and I would normally receive a reply that they can’t receive my e-mail as their inbox is already full. Now my covid swab is only valid for 3 days as it is showing I haven’t had my 2nd dose of vaccine yet. Been desperate for 4 months already with no action from Al hosn.
Improve this app as soon as possible
–
NaserOmar –
2021-06-17
Version 1.43.1
This app is critical and important to show the tests taken and vaccination done for people and now even more important for the new measures to enter malls and supermarkets and also for student to attend school exams , but unfortunately the app is not functioning properly causing frustration and difficulty for our daily needs and activities also for freedom of movement and travel ... the compounded problem is that there is no way to reach the customer support neither by phone or email .. I think immediate attention and corrective measure is required
Naser Albreki
Error occurred
–
CydneyAnn –
2021-06-17
Version 1.43.1
Developer of this needs to improve this app, my husband and I always having problems when we want to open the app to enter to work, mall, supermarket and restaurant. It always loading and loading and not showing our COVID-19 PCR status and ended up error occurred. We have internet so the problem of loading is from the app. If the error will continue then we can’t enter any establishments if al hosn don’t work, they’re depending on this to see our PCR status so they can allow us to enter. Pls help to fix this. Thank you.
Support offline results
–
82179_aA –
2021-06-17
Version 1.43.1
Dear
Please make the app works offline to show the result while not connected and showing the result expiry date/time
So I can update the last result while connected and use it offline.
Very poor and disappointing
–
Naeydol –
2021-06-17
Version 1.43.1
Especially, After the new color coding system, the App shows error in opening and retrieving the results. It should have been launched on trial basis for a week first before implementing. Now that in all shopping centers in Abu Dhabi it is mandatory to show Al Hosn App results, customers are returning from malls as they are not allowed to enter. Quite frustrating! Shopping centers are deserted and would be a big economic loss, if system is not rectified. The App system seems down due to heavy usage (every where in malls and Roads, AUH entry) and results are often stuck. Very frustrating for Dubai - Abu Dhabi commuting passengers as well.
Too much mobile phone data and battery drain during refreshing the App
App not working and no support
–
Gegg2776 –
2021-06-16
Version 1.43.1
App just displaying white screen and not showing latest vaccination and test result data!
ALHOSN contact info - emails bounce back as their inbox is full and contact numbers just cut off
This means you cannot travel to Abudhabi from Dubai even though you have complied with all vaccination and testing requirements simply because app isn’t working and no support to resolve issue
Please resolve the app issue and lack of support
Not showing anything in al Hosn
–
Nelsonmanuvel –
2021-06-14
Version 1.43.1
When I am trying to open the app and check the status of green pass it’s showing blank white screen only
I reinstalled and re registered many times still the same!
Can you find any solutions for me ?
Doesn’t work
–
xtlo John –
2021-06-12
Version 1.43.1
I have been vaccinated, I have entered my Emirates ID and my phone number and it sends me an OTP which I enter but it tells me that my data is incorrect. I try to reach the help desk but no response to my phone calls - now I am worried that my vax status is not recorded.
A Gift for travelers within the UAE
–
Kamal sachdev –
2021-06-07
Version 1.42.9
This app has been such a good support specially to people like me who frequently travel to Abu Dhabi and al ain region for business every week from dubai.. very nice interface and everything is very clearly mentioned. Either you travel or you are going to any govt. offices, this app stores your vaccination data and your testing data also at one place so that you are allowed to use the facility conveniently.
Thanks ministry of health and govt of dubai for all facilities you give us and we are really proud of this country.. god bless UAE 🇦🇪
Test results is always opening in blank page
–
Ms190521 –
2021-05-19
Version 1.42.9
Hello,
I have been trying may things such as uninstalling app, and installing it again with no luck. It used to work on my iPhone, now it has been 10 days and it does not open. Kindly advise if there is a fix. I always get a blank screen when I open my test result page after clicking on my profile.
Dates of vaccines
–
n_y_a –
2021-05-09
Version 1.42.8
I’ve a problem with showing the dates of vaccines
I already took my second vaccine 3 month back and in the app it shows i took the 1st dose of vaccine at the date of the 2nd one, eventually I couldn’t get the vaccinated status till now.
I hope this problem get solved.
Issue with showing the result
–
narikkolilhameed –
2021-04-20
Version 1.42.7
I was having an issue with showing the result when i am checking the result inside it shows white color the result is not shown and there is no contact us option in this app please do the needful when i was coming from dubai to abudhabi the border it suddenly became white and i could not refresh it . Before coming from dubai everything was fine suddenly the result page gets stuck
Very easy to use
–
lintan1999999988888 –
2021-04-14
Version 1.42.7
People if you have issues please check you device or app updates. It lagged for a while & when i checked there was an update & it worked perfectly after I updated it.
Need critical improvement
–
AmmMunir –
2021-04-03
Version 1.42.7
The first vaccination doze on my father’s account is not showing and because of that the E letter have not shown after he took the swap test. Note that the result of test itself delayed on the application for more than a day, despite we got it on sms message after few hours only. Unfortunately, the sms result alone was not enough at the boarder of the city so we had to go back from there.
I have trying to call the help desk of the application for the last 2 days but no reply. The option of ‘leave a message’ did not work with all possible selections. It just keeps saying ‘click the ‘*’ to leave a message’ over and over even I click the ‘*’!
The app not working
–
AnaStormDxE4life258state –
2021-03-23
Version 1.42.6
The app often not, developer not replying to any messages I try on the website, their WhatsApp, their Twitter none of them answer. The lagging and not able to retrieve data or open the app affect us when we travel within emirates . Please improve the communication and workability as often the application is lagging or not working at all . I have deleted couple of times , update it , log in & nothing is working.
Hope you understand and improve the communication as well answer the calls or written complaints especially when there is an issue with the app.
Thank you .
Not Working
–
Natsu_naru –
2021-03-19
Version 1.42.6
Hello I hope someone reads this my app never had any problem and now since last time I went to Abu Dhabi and came back each time I try to open the app nothing shows just a white background title test result and that’s it and I have done the vaccine tried to delete the app and redownload it and its still the same
Really bad
–
Anash251087 –
2021-03-18
Version 1.42.6
Takes a lot of time to load and then an error message pops up. It is difficult specially when you are traveling. The wait time is also way too much considering how little data it has to process. Please make sure the response is quick and now my worry is at dubai airport or Sharjah airport if this app doesn’t work then what am I supposed to do considering it is mandatory. Please note, this is an app for the citizens so please try to make it a bit more user friendly to use.
Issue: User Not found.
–
abbas.muhammad1 –
2021-03-16
Version 1.42.6
I tried to contact the app to the toll-free but nobody is answering the call it's redirecting to Dubai Health Authority as well as Ministry of health but the technical number is always dropping the call I spoke to dubai Health Authority regarding my E sign but still it's failed. whenever I am trying to login it says user not found even though my wife's ID can be accessible through the application I am not sure how to contact them if the app developer is reading this review please contact us back
No proper support
–
Kanna115 –
2021-03-11
Version 1.42.5
This app is not showing proper results,There is no customer care details mentioned in this app,I searched in google for the customer care number and called them to find out reason,But after choosing desired options it disconnected,In one word there is no way to contact them in case of any issues.
There is no use of this app if it shows wrong results and if there is no proper contact information and app support.
Horrible Customer Service and very Poor app
–
gizmguycdn –
2021-02-27
Version 1.42.5
The App is extremely slow and does not behave in a consistent manner. One iltimenit shows my picture and another it does now. I received both m vaccines , the last being Jan 20 and the app still shows the status in amber with no explanation whatsoever about what I need to do! I called and selectee for “technical” hep and the system hangs up. I then selectee “english” and selectee “technical” help and it then plays a repeated message saying “if you wish to leave a message press the star key” and keeps repeating it like a broken record. Then I called back and selected “arabic language” and then the phone just disconnects when I select “technical”.
There is nooption for complaints so I chose option 1 which by the way only works if you sepect “Arabic c as the langiage”After waiting for 15 minutes someone answered. I explained my problem and she said they are doctors and I have to choose “technical”. I told her I am just looking for clarification on when my status will go to green instead of amber but she had no idea.
Need a lot of Improvement
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BlackSpear314 –
2021-02-26
Version 1.42.5
I discovered few bugs, like everytime you download the PDF, it shows the current day validity, even if you download after a week.
I took a PCR test and received it 2 days later, and the validity is only 3 days.
If you take another test before the validity ends, it just wouldn’t update in the app. Faced many loses because of these issues.
A important feature that’s not added
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5alody_701 –
2021-01-24
Version 1.42.5
I took a pcr test for work then a dpi test to enter Abu Dhabi. When my work asked me where is the pcr test result I couldn’t send them through the al hosn app because it doesn’t let you open previous results. I can only send the dpi test result when I need the pcr test results. Please fix this issue because some people need to send previous results.
How will i change my old number to a new number
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Riz1418 –
2020-11-15
Version 1.42.5
Can’t access the application because it shows the old number registered in the application how can I change the mobile number?
Stability, Feature request
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Abdullah Abdulkhalek –
2020-10-10
Version 1.42.3
This application is very stable and very great for those who want to checkout their screening results or if you just want to protect yourself while going outside, as you know iOS 14 got a new feature called exposure notifications and I really think that this app should be supporting it, way much better than power mode on the app. Please add that feature in the next update. Thanks.
Change of phone number issue
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AdriR007 –
2020-07-14
Version 1.11.0
I have a problem with logging in since I had another number 2 years back-it’s asking to use that old number to verify- there is a solution in Q&A but doesn’t work. Even though app is meant to help- there are clear issues that tech support is not fully equipped making this app not fully functional. Hope people in charge fix this due to the URGENCY of having this work for the country pandemic!
I.Farah
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I.Farah –
2020-06-29
Version 1.11.0
I thought I was the only one who couldn’t log in but it’s surprising to see reviews of so many people who have faced the same issue. Despite entering the correct details of EID and registered mobile number, it keeps saying ‘Error- User Not Found’. I wonder why was there so much marketing around installing this App. Moreover, we have to allow all the notifications to move further. It does not give us a choice a disallow Bluetooth. What’s the solution?