I love this toothbrush as does my son but I seem to be haven trouble connecting to the parents part of the app I have been trying for a few weeks now if anyone knows how to fix it I would be great full thank u c
Philips Sonicare For Kids
Transform brushing time into fun time! Watch as your kids engage and learn with Sparkly. No more asking them if they have brushed or for how long.
98% of parents surveyed say it's easier to get their kids to brush better and for longer
Meet Sparkly! A furry, friendly creature with a big smile who needs your help battling bacteria bugs! Brush your Sparkly's teeth using the Sonicare for Kids Bluetooth-connected toothbrush and you'll win presents and new features. Along the way you'll learn better brushing techniques, get healthy food tips and receive rewards for consistent brushing.
¥ Gets kids excited about brushing
¥ Establishes healthy brushing habits for life
¥ Teaches correct brushing techniques, as recommended by dentists
¥ Allows you to monitor and track your kids' brushing habits via the parent dashboard
¥ Lets you set brushing reminders for your kids
¥ Learn healthy habits alongside Sparkly!
¥ Toothbrush syncs with the app for real-time fun
¥ Receive presents and rewards for continuous brushing
¥ Brushing time = fun time!
¥ Compatible with the use of any toothbrush
¥ Some features are only accessible with the use of the Philips Sonicare for Kids rechargeable toothbrush enabled with Bluetooth® 4.0 or higher wireless technology.
*vs. using a toothbrush alone
What's New in Version 1.8.0
Even when you’re not using the Sonicare for Kids app, Philips Sonicare is always looking for ways to improve how the App helps you brush. As Sonicare's way of showing you how much your healthy smile matters, this latest update includes performance improvements and greater stability, making your brushing experience even better.
VPP Device Licensing
iOS 9.1 or later
iPhone 11 Pro Max, iPad Air 2 (Cellular), iPad mini Retina (Cellular), iPad Pro (11-inch), iPad (5th Generation) Wi-Fi, iPad (6th generation) Wi-Fi, iPod touch (6th Generation), iPad Pro (11-inch) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation), iPad Pro, iPad mini 3, iPad mini 4 (Cellular), iPad mini 4, iPad mini 3 (Cellular), iPad Air, iPad Air 2, iPad Pro 12.9-inch (2nd generation), iPad Pro (Cellular), iPad Pro (9.7-inch) (Cellular), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad mini Retina, iPad Air (Cellular), iPad Air (3rd generation) Wi-Fi + Cellular, iPhone 6 Plus, iPad Air (3rd generation), iPad Pro (10.5-inch), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPhone 6, iPhone XR, iPhone XS, iPhone 6s, iPhone SE, iPhone 7 Plus, iPhone 6s Plus, iPhone 5s, iPhone X, iPhone 8, iPhone XS Max, iPhone 8 Plus, iPhone 7, iPhone 5, iPad (7th generation) Wi-Fi, iPhone 5c, iPad (7th generation) Wi-Fi + Cellular, iPad Air3, iPad Air3Cellular, iPad Mini5, iPad Mini5Cellular, iPhone 11 Pro, iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Romanian, Russian, Spanish, Swedish, Ukrainian
Although this is a great app to get your children to brush their teeth, my son has 3 times now lost the volume on it and it hasn’t come back. I brought his toothbrush May 2018 so he had achieved everything and received lots of rewards however I deleted the app and started again to see if the volume would come back but t hasn’t. I keep trying to contact support but I’m always being told the live chat is busy and to try again later.
At first this is great. Our child loved brushing his teeth and achieving the different levels. Unfortunately they stop at 18. There are only 4 backgrounds to play with which gets boring. Sometimes the brush does not sync or if you have used a different toothbrush you can’t always select to say that you have brushed and get the reward for it. As a parent, you can approve the brushing requests but we have 7 outstanding apparently but these are not showing on the daily brushing section for me to approve. I have contacted customer services from the app which turns out is a US number. They just panic and give you a UK number which is either unanswered or results in customer services who have not got a clue and don’t get back to you. In theory, this is a great idea. In practice, there is not the back up to successfully run this program. Philips is a global company in many industries. They need to invest in their products.
The app has a bug which stops you from creating a parental pin
My four kids, aged 5-11, love this app and it's made them eager to brush their teeth to get rewards for their Sparklies. However, when I've been out at bedtime, and the kids have brushed their teeth without the app, I have been unable to approve their brushing on the Parent Dashboard so that they still get rewarded for it. I now have over 120 instances to approve!!
Customer Service UK seems to be useless, it must be said! For a start, it's difficult to find them, with the Philips website and App support sending you through the US process. When trying to access the Parent Dashboard, I continue to get the message "failed to connect to the server, please try again later", but I've been trying for 4 months. Customer services have asked me all manner of questions but have still not given me an answer. It would get 5 stars if the support was there, but it's such a shame that their app support is letting them down.
I’ve had the toothbrush for less than one year and it now won’t charge. The in app support is US and not the Uk. Not easy to get help. Won’t buy again
My children love this app and it’s changed teeth brushing from a battle into a pleasure, but please can you add more backgrounds and things for the sparkly to do as we’ve used it for 3 months and it’s now just food or a new colour and sadly I can see their enthusiasm starting to go.
Thus app, while a great idea, is not very interactive. It could have better features like actually speaking to the child and better explaining how the brush works and talking through it. After 10 days the app simply got boring and the entire sonic toothbrush was ditched with it. Phillips lets itself down with this app. It’s too basic. How can a broccoli be a reward for a child I wonder! Pay a proper developer and get with the times!
I'm in the UK, and when running this on an iPad Air 2 using iOS 10 I found the app crashed instantly after tapping "Play". The problem turned out to be language pack related. When you first open the app it downloads a language pack and says it'll use it next time the app re-starts. It was after that download that all the crashes began.
Working on a hunch that the language pack had caused the problem, I changed the system language of the iPad to "English (US)" rather than "English (British)", and the crashes stopped and I was able to use the app. So whilst this is definitely a bug that needs fixing, hopefully this workaround will help someone else in the same situation.
This has transformed brushing time in our house from a battle to actually wanting to brush their teeth. I’ve knocked one star off though because although they both do it properly my daughter is earning sprays and clothing my son only ever gets food which he is getting frustrated by and I can see the novelty of the app will quickly wear off for him if that continues.
Also maybe they could earn games on the app for older ones?
It's a great app that works well at getting our children to brush properly. Latest update has caused sparkly to not respond correctly.