iPhone Screenshots

iPad Screenshots

Description

Hoover Wizard is the App that enables you to manage and control all the connected appliances by Hoover. Thanks to an extensive package of extra features created exclusively for the App you will have the opportunity to best benefit from the appliances enlarged functionality.
Hoover Wizard App controls all the connected appliances equipped with Wi-Fi or One Touch technology via compatible mobile devices.
The Hoover connected range includes products for washing (washing machines, washer dryers, tumble dryers and dishwashers) for cooking (ovens, hobs and hoods) and for food conservation (refrigerators).
More information available on www.hooverwizard.com and www.hooveronetouch.com.
If you need support, please contact your local Hoover Customer Service (you can find the references on the official website), or write us: support@candy-hoover.com (**)
- problem details
- product serial number
- model of your smartphone/tablet
- App version
- Operating System version of your smartphone/tablet
(*) Interaction with One Touch products is limited on smartphones without NFC technology, on all tablets and all iOS devices. However, you can access additional contents, quick links with assistance and manuals.
(**) Service available in Italian and English

What's New in Version 2.9.7

Bug fix

Seller

Name

CANDY HOOVER GROUP SRL

Information

Categories

Version

2.9.7

Size

546.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 11.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish

Customer Ratings

Current Version

718 Ratings

All Versions

718 Ratings

Customer Reviews

Terrible update

 – 
nothooverwizard
 – 
2020-07-07
Version 2.9.7
Latest update has rendered my machine useless over WiFi.
Worked perfectly before and now just keeps telling me to shut the door whilst the WiFi logo flashes.
The machine is great when it works. This problem occurred when I bought the machine last year then an update fixed this issue, now it’s back again.
Please change it back to the last update.

Useless app

 – 
Eszterke1978
 – 
2020-07-06
Nothing is working on it, can’t even register a washing machine

Scottish

 – 
Bigboydie
 – 
2020-07-06
Version 2.9.7
Fucking shambles

Bad

 – 
N.W. 91
 – 
2020-07-06
Version 2.6.4
I keep adding my washer/dryer and have to enter the serial number and it still does not add my appliance.

Useless

 – 
KoKoKB2009
 – 
2020-07-05
Version 2.9.6
Can’t believe I spent the extra money on a tumble dryer to get this functionality which doesn’t work. Bought machine. Downloaded app. First, it does not ask if I want to use OneTouch. Then when I enter the machine serial number, nothing. Turns out the only thing the app is good for in iOS Devi is to access Hoover’s website for support. Don’t need an app for that. V disappointed.

Just didn’t do anything

 – 
Eurogig
 – 
2020-07-05
Version 2.8.0
Scanned the barcode on the washer. Seemed to pick up the serial. Clicked Next. Returned me to the Add New. No washer.
Given the terrible reviews I’ll probably send the washer back just to screw over the company for lying about this feature.

Update

 – 
diegoisnuts
 – 
2020-07-03
Version 2.9.1
You would of thought they would of sent new wash programmes by now and made the app work better

Waste of time!

 – 
torquay84
 – 
2020-07-02
Pointless app! I cannot even add my washing machine to my phone via OneTouch or to WiFi. Cannot add my appliance to the app either - add my purchase date and serial number then nothing!? Totally misleading 😡

Really disappointed

 – 
Jayniiex
 – 
2020-07-02
I bought the machine mostly based on the fact I could link it to my phone... the app won’t connect at all, I’ve tried scanning both the QR code and typing in the serial number and it just jumps back to the home screen and does not link my machine at all. Waste of time and money

Would give this 0 stars if I could

 – 
jtgriff1314
 – 
2020-06-30
Absolutely dreadful, app does not work as does not let me add my appliance - so cannot control washing machine remotely despite paying for a machine that can be controlled remotely! Poor show Hoover!

Waste of time , can’t give no stars so 1 it is.

 – 
ahggdkdne
 – 
2020-06-28
Stickers and leaflets all over the thing promoting how interactive my washing machine is. It might be but the app doesn’t seem to be. I’ve created my account and registered my appliance but in the app under My Appliances there is nothing visible so I can’t use it. I’ve reinstalled the app a couple of times and tried to register the product using the QR code and serial number but still nothing there. I’m guessing this isn’t being looked into either judging by some of the reviews I’ve read on this app. Great.

Tumble dryer

 – 
jazz2321
 – 
2020-06-28
I brought the dryer this week I’ve tried to connect my iPhone XR to it and iPhone 6s I get has far as entertaining the the 16 digit number and then nothing can’t connect to it.
I’ve tried looking at YouTube they do other models but not mine. 😡 the app is just about useful as a chocolate teapot.
I wouldn’t give this app a 1 star but I have had to go write this review.

Waste of time

 – 
Forgettimoo
 – 
2020-06-27
This app won’t even find my washing machine with the qr code, just a circle of time wasting. Looking at the demo version it doesn’t seem very intuitive. Deleted so I can save the storage space on my phone for something more useful.

Disgusting

 – 
TD287867
 – 
2020-06-26
Hoover are absolute con artists as this app is advertised as a heavy feature and it doesn’t work

Doesn't work!

 – 
lorygya
 – 
2020-06-24
It's useless. I couldn't even add the appliance.

Absolutely terrible...

 – 
MyDynamicDrive.com
 – 
2020-06-23
Failed at the first hurdle won’t even allow me to add a device...

Crap App

 – 
jamesev 007
 – 
2020-06-23
I took delivery of my washer dryer today and tried to setup the app.
It will not even add my appliance.
Nuff said.

Rubbish

 – 
Dellygreen
 – 
2020-06-22
I can’t even get my app to register my devices never mind control my washing and drying!!!! Absolute rubbish

Don’t bother

 – 
Taylor-cymraeg
 – 
2020-06-22
I’ll make it short. Don’t even bother downloading I’ve been trying to only put in my serial number of my tumble dryer and it won’t even do that. Just very poor from Hoover. You just expect more from a company like Hoover. Just what is the point of a WiFi enabled white goods if you can’t use them for that purpose.

Doesn’t work

 – 
George333123
 – 
2020-06-21
After I put in the product details it just goes back to the home screen and does nothing else.

Total rubbish

 – 
mile5647372910
 – 
2020-06-21
Go back and start again.
Does not even register my appliance on iPhone.
Don’t download.
Don’t waste your time.
Wish I could rate it negative stars.

Waste of time

 – 
JoshFH01
 – 
2020-06-20
Scanned the QR code it found the model pressed add....didn’t work....tried again....didn’t work....typed the serial number in pressed add....didn’t work all in all great experience! Pretty sure this is a breach of contract having been sold the product saying I could use extra functions using my phone! have fun in getting the refunds if you want them 👏

This doesn’t even deserve 1 star!

 – 
Woody1234
 – 
2020-06-20
As others have said, this app or tumble drier function does not work.
No QR code on tumble drier and when adding via serial number it just goes back to the add device page.
Pretty disappointed in Hoover, with so many smart devices becoming available I feel this is a wasted opportunity to venture into the smart home and replace appliances as they fail. Wont be buying another Hoover appliance again, unfortunately for some reason all we could purchase for a quick delivery was Candy or Hoover otherwise I would have gone for Samsung.

Dear App developer, Bug info... please read

 – 
🧐Deanne
 – 
2020-06-20
If you are the app developer please read this. When using the app for my washing machine there is the option to create a playlist for favourite cycles. Every time I click Create Playlist the app crashes and shuts right down. This seems to be a bug, please can you fix it? Thanks

Rubbish

 – 
timjhopkins
 – 
2020-06-19
Cant add either of my two appliances. Waste of time. Minded to return the product as mis-sold.

Load of BS

 – 
diamond#geezer
 – 
2020-06-19
This app does not work with the new washing machine we have just purchased. One touch dynamic next. Download and registered with the app. Tried connecting using the serial number and QR code at least 30 times and will not connect.

Pointless App

 – 
Jason............33
 – 
2020-06-18
This app doesn’t work, I go to add a new appliance and put in the serial number, then nothing. It doesn’t register. Completely pointless.

Rubbish App....

 – 
Andy_the_piper
 – 
2020-06-16
Ok, where do I start with this review:
1.) I cannot add my relatively new Washer Dryer, I go through the add product method, fails to add it when using the QR Code to add the Serial Number and also when manually typing it in.
2.) On iOS this app does not allow me to read the NFC one touch which is in my washer dryer even though iOS allows NFC tags to be read.
3.) Still can not fathom what this app is for on ios tbh!

Someone actually designed this app

 – 
@S-JH
 – 
2020-06-16
Who ever built this app must have been blind as this is visually and functionally the worst app I’ve ever downloaded since owning an iPhone. Nothing works and continues to keep logging me out and then requiring me to reset my password which then sends me in a loop of reset emails. When I do finally get into the app its an utterly useless experience, the navigation is the same colour as the background so I have to randomly tap blank space, took me hours to find out where to press just to access the programs menu for the dryer. So many Elements overlapping other elements you can’t interact with it.
Programs for the tumble dryer are just as confusing as trying to get the touch screen to work on the appliance so without the app I can’t dry my clothes properly. Why would tapping cottons mean I’m drying whites, nonsense? There are so many flaws I actually can’t be bothered to list it.
You asked for my feedback via email about what you could do better. Well redesign this app from scratch for goodness sake, and with someone who knows what they are doing. You could pay someone in India $100 and they would produce something 10 times better. For a big brand like you I’d be embarrassed releasing crap like this making it a selling point for your appliances.

Does not work

 – 
davejohnd
 – 
2020-06-15
I have an iPhone XR ... the app doesn’t recognise the tumble dryer NFC device. With an NFC reader app I can read the tag on the machine so the phone and tumble dryer are ok. Very poor considering the marketing !

So terrible

 – 
Gazza kazza
 – 
2020-06-13
Honestly I bought this machine because of having control from the app, silly me for assuming it could function. In reality I waited more than a month for special delivery as NHS staff and you know what it barely works. Glad it actually manages washing because almost everything else it can’t handle. App is a joke it’s ludicrous and doesn’t work for me or me my partner and if anything makes life harder!

Really clunky and difficult

 – 
Terrible customer services
 – 
2020-06-13
This app has crashed on me for the past few months, and recently started working again. I still find however that it inconsistently recognises when the washing machine or tumble dryer has the WiFi turned on, and the app itself just glitches and freezes a lot. I have yet to be able to get any diagnostic information on the functioning of the machines. It’s really bad, for a brand that is trying to sell itself as being futuristic, Hoover have really fallen short, the app feels more like something you’d find back in the 2000’s when apps were just novelty and we didn’t always expect them to work. Really disappointing.

Excellent!

 – 
Adriaanr_vj
 – 
2020-06-10
Love this app...

Full of glitches. Impossible!

 – 
travelcam
 – 
2020-06-09
I was looking forward to using this on my tumble dryer. The app doesn’t seem to work on iPhones. It is full of glitches and is completely useless. Never known anything like it.

Total waste of time

 – 
Stuaceuk
 – 
2020-06-08
Bought a hoover washing machine with the idea of using the one touch app as it stated it worked for the iPhone. I have and iPhone 8 with the latest IOS on it and it does not oven connect !!!!! Called Hoover they said Apple block the chip called Apple and they said nope not us. Wish I had bought a different washing machine now total rubbish app
Stu

Dosnt work

 – 
joshb9393
 – 
2020-06-08
Had this for 2 months now and still it dosnt work done everything right on it for my washer just dosnt connect to washer at all and no menu

Doesn’t work on iPhone 8+

 – 
appyapproves
 – 
2020-06-08
All I can see is a manual for my washer dryer. No way to control the machine through this App.

I can’t sign into the app

 – 
pinktishi
 – 
2020-06-07
Got washing machine today, and every time I try sign in it tells me it’s incorrect Any ideas? it’s getting pretty tedious

Washer

 – 
H20710
 – 
2020-06-06
Amazing appliance would highly recommend

A big crash

 – 
DannyBoy7719
 – 
2020-06-05
This particular (Hoover/Candy) app is useless.
The potential is certainly there (just ahead of its time).

No stars

 – 
EGKM2004
 – 
2020-06-03
Don’t buy a Hoover product, this app has never worked with iOS EVER

News from Hoover on app performance

 – 
Gumpyhoover
 – 
2020-06-03
I had the same terrible experience many people report. Eventually, the Hoover app development team told me they cannot get the app to function after iOS updates. Due to Twitter publicity, they even offered me a refund. I suspect there is no fix coming quickly .... shocking.

Woeful.

 – 
Malgwith
 – 
2020-05-30
Couldn’t even get the washing machine and app to connect. What’s the point of this abomination?!

Truly terrible app

 – 
peter197147
 – 
2020-05-30
App doesn’t correctly display back and foreward arrows in the app on iPhone XS Max so very hard to navigate the app. Also I removed my device to re add the machine and now the washer won’t reset it’s WiFi to join our new network. Hoover troubleshoot says to hold down temp and start buttons. That doesn’t do anything. The Self check in the app also doesn’t work.

Useless...

 – 
Pezza599
 – 
2020-05-28
The app rarely works properly, the colours are awful, white writing on a grey back ground. You can’t add personalised washes as it advertised and the rapid programs are rubbish... the sports wash is designed for bags not sports clothes!!
Waste of storage on my phone and a waste of the extra money paying for the WiFi feature.

Hoover app not working

 – 
Mr aus
 – 
2020-05-25
Bought a new hoover washing machine / app
Doesn’t work, emailed wizard team . Response was app doesn’t work with iPhone.
God knows why there’s a iPhone app then . Waste of time.

Awful

 – 
mdcastle
 – 
2020-05-25
Quite possibly the worst app you’ll ever have the misfortune to use. If you can imagine your tech-avoiding Grandma building an app, this is what she would do. The only explanation for this monstrosity is that someone hit publish by mistake and then forgot the developer password for the App Store.
- No way of turning notifications on/off
- User interface uses white text on an off-white background (which is easy to read, obvs!)
- Mis-aligned text throughout
- The bits of the app you need to use occupy about 1/4 of the screen. The rest is blank!

Hoover one touch

 – 
katrina234466789234566789
 – 
2020-05-24
Dryer.. Absolute load of rubbish wish I had never bought it app is impossible to use dryer takes all day to dry anything. Would never buy again.

Pathetic!

 – 
Pete PLC
 – 
2020-05-24
Just bought a Hoover washer-drywr with the OneTouch feature, but although the app recognises the washer after scannin the QR code it won’t allow to connect to the machine because i need a device with NFC... im using iPhone XR which does indeed have NFC! This app is a joke along with the actual washer-dryer which is soo poorly designed... very disappointed, Hoover! One star only because I could not select zero...