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Description

Hoover Wizard is the App that enables you to manage and control all the connected appliances by Hoover. Thanks to an extensive package of extra features created exclusively for the App you will have the opportunity to best benefit from the appliances enlarged functionality.
Hoover Wizard App controls all the connected appliances equipped with Wi-Fi or One Touch technology via compatible mobile devices.
The Hoover connected range includes products for washing (washing machines, washer dryers, tumble dryers and dishwashers) for cooking (ovens, hobs and hoods) and for food conservation (refrigerators).
More information available on www.hooverwizard.com and www.hooveronetouch.com.
If you need support, please contact your local Hoover Customer Service (you can find the references on the official website), or write us: support@candy-hoover.com (**)
- problem details
- product serial number
- model of your smartphone/tablet
- App version
- Operating System version of your smartphone/tablet
(*) Interaction with One Touch products is limited on smartphones without NFC technology, on all tablets and all iOS devices. However, you can access additional contents, quick links with assistance and manuals.
(**) Service available in Italian and English

What's New in Version v3.8.1_795

Thank you for downloading Hoover Wizard App.
We update our app regularly so we can make it better for you and introduce new functions.
Get the latest version for all the available features. In this release:
-Minor bug fixing

Seller

Name

CANDY HOOVER GROUP SRL

Information

Categories

Version

v3.8.1_795

Size

428.5 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.2 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish

App Store: Customer Ratings

All Versions

 1.4 (2,077 Ratings)

App Store: Customer Reviews

Rubbish app

 – 
LittleJokerQuinn
 – 
2024-03-10
Version v3.8.1_795
It doesn’t even work, makes the whole wifi part of the wifi washing machine utterly pointless.

Washing Machine app

 – 
ally7.0
 – 
2024-03-10
Version v3.8.1_795
Although the app is slow to connect to the washing machine, i find it easier to programme with my phone than the touch screen on the machine.
Recent update have been sending 2 complete washing cycle messages

NFC?

 – 
J_humphreys
 – 
2024-03-09
Version v3.8.1_795
Why on earth would you develop a device with a supporting app that doesn’t work on half of the worlds phones? Does it link to NFC? Nope. So you can’t even use this to do anything with your device. A complete waste of time

Waste of time

 – 
Ghhyfxvjjyffjkhfc
 – 
2024-03-01
Version v3.8.0_794
If you buy the appliance 2nd hand, it won’t let you use it unless you know the login of the previous owner! ! Massive data grab!

Needs a redesign

 – 
Jeff1234569fhhgy
 – 
2024-02-28
Version v3.8.0_794
Terrible. Constantly crashes and has very little use.

Crashes when connecting via NFC

 – 
Goddy147
 – 
2024-02-26
Version v3.8.0_794
What’s the point of this app when it can’t even do anything productive

Rubbish

 – 
MINAYY76
 – 
2024-02-25
Version v3.8.0_794
Rubbish app doesn’t even work on iOS. Will definitely not be buying Hoover again!!

So bad, someone should be shot

 – 
I hate Hoover
 – 
2024-02-24
Version v3.8.0_794
This app is utterly useless. I can’t even log in/sign in to try and use it with my washing machine. Get a grip app developers!!! I could code a better app with what I leave in the toilet after dinner, and it would work better than this app.

Great for favourites

 – 
Singing Robot
 – 
2024-02-23
Version v3.8.0_794
So easy to set up favourites, needs Alexa integration and it’s a pain when I’m in a hurry and the app has logged me out and wants an emailed code to let me back in.

Washing machine

 – 
Ani00124
 – 
2024-02-23
Version v3.8.0_794
Great product

Absolutely rubbish

 – 
Rkk
 – 
2024-02-19
Horrid UI and it doesn’t really work.

Literally the worst app I have ever used

 – 
ADudeFromTheUK
 – 
2024-02-18
Version v3.8.0_794
Genuinely hope the people responsible are out of jobs. Absolutely abysmal.
Will never buy another Hoover product.

Constantly logging out

 – 
GPWHS
 – 
2024-02-12
Version 3.2.0 (660)
This app constantly logs you out, it’s frustrating.

Doesn’t work

 – 
Reb G
 – 
2024-02-12
Version 3.3.3 (756)
I get as far as hovering my phone over the “one touch” logo. My phone identifies the washing machine then fails to connect every time (“data transfer unsuccessful”). Pointless.

Logging in issues

 – 
Kelly24689087434789
 – 
2024-02-12
Version 2.5.4
I have signed up to the app via 2 separate email addresses I can’t log in as I haven’t received the confirmation email on either of my email addresses. Therefore I can’t even open the app to try it as I can’t log in????

Pointless

 – 
NX-Wolf
 – 
2024-02-11
Version 3.1.2
This app wants removing for just plain not working with apple, NFC still not working been like 5 years please apple do us all a favour and remove this app from the store even better just straight up remove the developer from the entire Apple Store

App doesn’t let you log in

 – 
JRPUK
 – 
2024-02-04
Version 2.4.1
Useless piece of code and puts hoover to shame

Doesn’t work with One Touch

 – 
Greavs01
 – 
2024-02-04
Version v3.5.2_789
I have a one touch dryer, but all the NFC does is open a website, it doesn’t do anything in the app.

When will this work on iOS?

 – 
208 S
 – 
2024-02-03
Version v3.4.5_785
The app only truly works if it downloaded from the Google store, so virtually pointless being on here as doesn’t do much else on iOS other being a user manual ! The version from the Google store (and therefore not the iOS version) will let me chose and submit specific wash programs to the washing machine which is awesome, so why don’t you do the same for iOS? Update 2024: it worked for while on iOS, now it doesn’t let me log-in, so 3 stars because it worked for while, is excellent when it does work and shows signs that it can work… A malfunctioning pain in the backside? Certainly is! Will this app ever function properly? Maybe! Will this app stop me doing the laundry? Certainly not! Will my laundry suffer as a consequence of not using a specific wash cycle the app is intending to provide (trousers, lingerie etc)?… 🤔

It works ok for me…

 – 
Jogtastic
 – 
2024-01-23
Version 3.1.3
Given the overwhelmingly negative reviews I nearly didn’t bother downloading the app. I did not buy my new Hoover washing machine for the WiFi feature so was not particularly bothered if it turned out to be useless. However, I decided to give it a go. This app is not going to win any design or usability awards but it works for me. Setting up the machine and connecting to my iPhone was straightforward. The app allows me to set up programmes from my phone, schedule wash times and it lets me know progress/completion. Shame the app can’t put the clothes and the detergent in the machine. That would be really useful. Took one star off for the design/usability.

Contact LG they can show you how an app SHOULD work

 – 
Stupid555
 – 
2024-01-14
Version 3.1.7
Never been so frustrated with an app and with the instruction book for my Hoover condenser dryer, must have both been done by the same people. In future when I’m purchasing white goods I won’t be buying Hoover unless I’m buying a very basic model.

Doesn’t work at all.

 – 
Cgman69
 – 
2024-01-13
Version v3.5.1_788
The app just freezes on iPhone with the latest iOS and I am totally unable to use the WiFi function on my washer. What a total waste of time, I wish I knew before buying the appliance or I’d have gone with a different manufacturer. Surly the company/developers are reading all these negative reviews and must realise how terrible this is. Last time I buy a hoover product.

Get a UI Designer

 – 
James_A_H_
 – 
2024-01-13
Version 2.6.4
Come on, get some contrasting colours for when icons are selected. Why is the dark coloured wash a white t-shirt and the light only wash a black t-shirt pic. And then selecting a icon it’s very difficult to see what has been selected.
Also sometimes after a wash that has been started through the app, once complete the next wash trying to start it on the app or the machine just results in constant beeping and the washer display cycling through all the elements. I have to turn it off at the mains and back on.
I have stopped using it for now. Manual is way more easy to actually get consistently running. The app if it worked properly is a lot easier to work out washing a different load time and add drying or steam etc.

App automatically closes every time

 – 
Morepig
 – 
2024-01-11
Version 3.1.6
This app automatically closes every time you want to change the washing program. It used to be quite ok two years ago but now it’s unusable!! How am I supposed to change the program now? And why doesn’t it send the notifications when finished anymore? It’s a shame as it could be a huge help for disabled people and people with memory issues.

Useless

 – 
Fabelliea
 – 
2024-01-10
Version 2.5.9
Can even register email to app, useless product, good job it’s free and not an extra price on new product I’ve just purchased, thankfully the WiFi component of the product wasn’t the reason I’d bought it or I’d be fumin if I’d had to pay for this!!

Unable to set up

 – 
Rooky buzzy
 – 
2024-01-10
Version 2.9.6
Tried to register 5 times and still no email checked my spam but nothing sent.

Absolutely useless

 – 
Cosmonant
 – 
2023-12-31
Version 2.7.1
Was this designed and implemented by a 4 year old? Not a smart 4 year old. Just a 4 year old.
Nothing works. It should just be removed from the App Store since it’s just a waste of binary digits.
If I don’t have this unit integrated to my laundry room I would just send this back because a key feature that drawn me to it doesn’t work.

Doesn’t do anything.

 – 
ChrisJReece
 – 
2023-12-31
Version 2.4.3
You can manage appliances at all. None of the one touch or anything. Just access the the manual

Absolute rubbish

 – 
Nocturnalia
 – 
2023-12-29
Version v3.6.0_792
Genuinely the worst app I’ve had the displeasure of using. I’ve battled with this app for several years, since I bought a Hoover device, hoping it would eventually have a full rehaul - but the developers still insist on using this poor platform.
The icing on the cake recently is that after updating to iOS 17.2.1 it now closes itself immediately after opening, rendering it fully unusable.
My next smart home appliances will most certainly not be Hoover. Surely it can’t be that hard to build a decent app for smart home devices.

Oh dear… very poor

 – 
NamelocL
 – 
2023-12-26
Version 3.1.1
Can’t even login or signin… rubbish!!

C R. A P don’t bother!

 – 
Angie baby
 – 
2023-12-18
Version 2.4.2
Hoover really should be sued for false advertising for the so called “One Touch” “feature” that they advertise!! In this tech day and age, you’d like to think that the app works huh?! Well it doesn’t! It’s c r a p and it’s a total rip off! Why advertise that you can connect to it and it’ll make washing much easier? It doesn’t! Oh and my new washer is c r a p also! I have to iron most things as no matter how cold or low cycle I wash on, my washing comes out looking like the dog has chewed on it! Rant over! Don’t download, it’s dog c r a p!

God help me

 – 
xavieranalysis
 – 
2023-12-12
Version 3.3.0
Second hoover appliance with WiFi, app still doesn’t work. This app is an embarrassment, hopefully the coders let loose on this app weren’t allowed any of the code in these WiFi enabled devices. Facepalming that I just bought a second hoover device within 2 years, and expected the app to work.

Rubbish app

 – 
wazzerbri
 – 
2023-12-10
Version 2.2
Bought a dishwasher and installed the app to my phone and it don’t do anything it keeps loosing connection
When using the app it does find the dishwasher but then looses connection then reconnects and looses it all together
Have tried to reset app but still the same

What is the point of this app

 – 
peterhenderson1
 – 
2023-12-03
Version 3.3.8 (762)
iOS operating systems, the App gives access to information only. So what can you actually do with the app? A complete waste of time

Useless

 – 
Dirty wet clothes
 – 
2023-11-25
Version v3.5.4_791
What a waste of time
Never worked

!

 – 
Rob mc1981
 – 
2023-11-21
Version 2.9.1
Most useless app ever

Doesn't work out of the box

 – 
Igy
 – 
2023-11-13
Tried to set up a new washer/dryer with the app, but like other commenters here I failed at that first hurdle.
In my case, my wifi password has a "&" character which either the app or appliance wouldn't allow - I can't currently justify the time needed to change the password for 30 other devices on our network just to satisfy a washing machine that as far as I know is a recent model year and should be able to work with modern WiFi networks

Whoever designed this app should be fired

 – 
ladymnstr
 – 
2023-11-11
This app is completely useless for blind people. No stars at all for this absolute waist of space app. The stupid app doesn’t work great with Voiceover so don’t bother downloading this if your blind. I struggled to find my way around the app because it doesn’t work very well at all with VoiceOver this makes navigation extremely difficult. Whoever developed this app clearly wasn’t thinking about usability for fully sighted people or accessibility for the blind. 😡

Doesn’t work

 – 
hendersonliam
 – 
2023-11-08
I’m sat in front of my hoover dryer on WiFi mode. It says connecting… and then remote control to show it’s connected to the WiFi. My phone is connected to the exact same WiFi but it cannot find the hoover dryer right in front of me unless I open the door then it tells me that the door is open. As soon as I shut the door it goes back to saying REMOTE CONTROL on the dryer and REMOTE CONTROL OFF on the app. The worst app I have ever used.

Doesn’t work

 – 
EGGh+b
 – 
2023-10-28
As my password had a special character in it the app would not connect.
Called hoover to help and all they said was change your password ( so many things in my home would need reset if I even knew how to do this again).
Surely this is a glitch on your app you could fix,as I’m sure most people have changed their password to something memorable.
Machine works manually but this is not why I bought this model!!!

Very poor

 – 
eddytottenham
 – 
2023-10-25
App crashes, seems it was designed by a child and you can only add one of the same appliance. I have 2 washer/dryers and can only have on the app.

Simply does not work

 – 
Daytonamick
 – 
2023-10-23
A complete waste of time … the app does not work

Why even bother building the app?

 – 
Waliahimanshu
 – 
2023-10-22
When using phone with NFC, the one touch registration just exits with message quit registration and continue down loading hoover wizard app ? While I am already on this app. On clicking proceed anyway it just adds the device with no option to activate one touch ?

Hugely frustrating

 – 
Oldenoughtoknowbetter
 – 
2023-10-21
Having failed to understand how to set a simple timer on my Dynamic Next dryer I followed the advice to download the app. It was a complete waste of time. What is the point of developing connected appliances if you put no effort into the app. I don’t know who at Hoover managed this project but I expect they are no longer there!
Dreadful app with almost no functionality! Come on guys you can do better than this.

Wizard just won’t connect

 – 
Will-Hotpoint
 – 
2023-10-21
Tried loss of times to connect the app the help guide etc are not helpful. It tells me I need an NFC phone but I have one and pay with it all the time. Click on help videos and takes you to same place.

Easy connection

 – 
Easylife0_0
 – 
2023-10-12
Having read all the -ve reviews and my machine not working, downloaded the app, connected and washing on within 5 minutes, I couldn’t fault it!

Simply Doesn’t work

 – 
Bodsworld
 – 
2023-10-11
Only connects sometimes to the washer. Delayed start never works. It’s a total waste of
Time.

App is useless

 – 
Kgibson001
 – 
2023-10-03
App is useless. Keeps crashing when trying to get into programmes

Doesn’t work

 – 
Team.Edgi
 – 
2023-10-03
I have tried so many times to get this to even connect to my wifi mind about see if it actually works! It is absolutely frustrating because this feature was exactly why I purchased this model!! Deleted and reinstalled app and now it can’t even find the washer on the wifi to even try and connect.

Washer/dryer

 – 
Coombelane12
 – 
2023-09-27
Wonderful

Getting the best from my washer dryer

 – 
camden grandma
 – 
2023-08-15
I love this appt since using the app I feel like I’m really utilising the programs on the machine. My previous washer dryer I stuck to the same programs I don’t even think I use the dryer more than once but since having the app it so simple and it gives great tips and advice to ensure all our washing is done in the most protective and cost effective way. With the helpful tips and advice I’ve learnt so much like I always spray perfume on my clothes never thought about the oils that are going into the clothes and staining them, but my little app tells me it is
My little wizard 🧙‍♀️

Steve Broughton

 – 
SteveBroughton
 – 
2023-06-13
Hi, I received my new washer drier today, with WiFi and downloaded the app. Not sure what the negative comments refer to which worried me after reading them. It works absolutely fine, very intuitive and does definitely allow full remote control of the machine wherever you may be from your phone or tablet (mine is an iPhone). Just select the program and start! Check on the progress if you wish and get handy information on where the cycle is, detergent and softener levels and tips on removing stains. All in all delightful, well done Hoover! A completely satisfied customer.

Absolutely useless

 – 
Johnc109856
 – 
2023-04-30
I have a new washer just arrive is the Hoover H what is 300 pro. I have just tried to connect it to the Wi-Fi, absolute waste of time. There is no way I can see that this will connect my washing machine to my Wi-Fi network. when you search on the Hoover website for support there is none .
Let’s hope the machine works better than their Wi-Fi connection!
If you are buying this, because it has the Wi-Fi smart activity, then don’t.
Whoever should be absolutely ashamed, it’s 2023 and they cannot even get a basic app to work correctly.
If I had read the reviews on the app before I purchased the machine, I think I would’ve purchased a different one, probably Samsung

Worsed app with hoover talk even worse

 – 
stillBob
 – 
2023-04-16
Pls see other reviews for any device for how bad this app is, as an extra for the dish washer the hoover talks help has a suggested question about getting stains off this is the only question it does not answer with “ sorry i didn't get that” , this “help” facility takes up about 8/10 ths of the screen, if u want to change or stop the program you cant do it unless its set for remote use which tirns off as soon as the prog is running so you have to go to the machine any way , and the info for replacing salt etc is based on progs run not on a sensor so again pointless , it does tell u how many tables you have left so if you are an idiot and cant see you are running out that may help you , the app is completely pointless, except to tell me the make and model, since it was just taking up space on the phone i use iv deleted it and put it on my old one just incase it improves but its been 10 months now and no improvement

Inconsistent UI but it works

 – 
Gary Beaman
 – 
2023-02-20
I am using this app to control a Candy dishwasher, Hoover washing machine and a hoover tumble dryer. On the whole it works but the app needs either completely rewriting or scrapping. It would make sense to just integrate all the models into the hon app, which looks better but only supports a few of my devices. I also have two Hoover Wi-Fi ovens but can only control one of them from the app because you can’t add two ovens. The UI for the dishwasher (that I added via the Candy specific app but shows up here) and the tumble dryer are consistent but the washing machine looks completely different for some reason. My Hoover vacuum cleaner is recognised by the app as a completely different model. It’s all a bit of a mess unfortunately.

Use the app on every wash (unless using delay start)

 – 
Gazzazzm
 – 
2022-10-13
I’ve not had any issues using the app, I would like to understand what some of the functions do like night and day, aquaplus, and would also like to set a program with delay start through the app.
I read a lot of negative reviews on the app which nearly prompted me to cancel my order, I’m glad I didn’t. I like the guided washing part that has bespoke programs

Doesn’t work

 – 
indiyasacha
 – 
2022-06-28
If I could give zero stars I would! My fridge freezer is temperature controlled only via the app. I’ve downloaded and deleted the app twice now and registered the fridge freezer to my app both times and yet when I go on the app it doesn’t give me any options to change any settings. It’s simply a blank screen and when I click on ‘settings’ it tells me to search online for help or call the customer helpline!! I can’t control the freezer temp manually (only the fridge by the looks of it and I’ve scoured the user manual back to front - maybe you can but this isn’t made clear in the manual) this has meant my freezer isn’t cold enough and all the food is ruined. Actually wishing I’d bought another make now, technology is great when it works but this just doesn’t! Have half a mind to send Hoover a bill for all the defrosted ruined food I’ve had to throw out!

Dodgy connectivity, good concept, poor execution.

 – 
Emma Loves
 – 
2022-05-24
I love the idea of an app which works out which washing programme I need based on some multiple choice questions. I will often use the same, 59 minute programme for everything but if I'm doing a heavy load or unusual laundry, it's a great function.
Unfortunately the app is pretty badly designed, the connection is ropey at best, and I have no idea why they don't display the time each programme takes, or how long is left on a programme once it's begun. It shows the time elapsed, but who needs that information? I'd much rather know how long it has until it's finished.
I think the concept is great but it would be super if Hoover could put some time and energy into redesigning the app.

Don’t bother!

 – 
Shumasterblaster
 – 
2022-04-15
Had a hoover washer since 2018, thought it would finally be time to connect it to WiFi to maybe get more functionality. It is simply the worst app I have ever encountered, it is utterly useless. I’ve wasted over an hour with it and now give up. Firstly messing about as they want your details, next you have to enter the serial number. Then you mess about trying to connect the machine to your WiFi and then your phone. If you close the app to get to your WiFi to check it’s on or connected it times out. It says enrolling and nothing happens. So then you have turn WiFi back on at the machine. Then if wants another password which I thought was my WiFi but I think it was the washer WiFi which is completely confusing. If you close the enrolment because it’s not connecting it loses the serial number again and you go back to the start. It is just beyond comprehension how useless and unfriendly this is. If you want WiFi connected appliances don’t bother with hoover. I am amazed anyone at hoover were brave enough to sign this rubbish off. Maybe Apple need to make white goods as hoover has lost its way. I would have given it zero stars but I have to put 1 or I can’t post this review, couldn’t make it up!

Too many notifications

 – 
Darkwing_UK
 – 
2022-03-28
This has to be one of the most pushy apps I have come across - when my wash cycle finishes one notification is OK. A follow up after maybe 10 mins later, that might be OK too. But having more than 5 notifications in under 1 min is excessive and just no need for it. Also the having to re log into the app every few times you use it is quite a pain too. The remote functions are the only reason I keep this mess of an application.
Hi Diana - its the end of wash cycle - I did tweet about this a while ago too with a screen shot of all the notifications I got - its crazy the amount.

Really terrible app

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Duxforddan
 – 
2022-01-17
I bought this washing machine mostly because of its Wi-Fi connectivity and the ability to control it remotely from my phone and monitor how long was left on the wash cycle. I’m VERY disappointed with my purchase - mostly because this app makes the machine almost impossible to use properly.
Whenever I turn on the washing machine and try to connect to it via this app it NEVER connects. The app can never find the machine and even when it does, it seems to lose it again immediately so that, by the time you’ve programmed a wash it’s no longer connected so it can’t start.
The washing options are very poorly presented and there’s no inline explanations of anything.
I really wish I hadn’t bought this machine

H-Wash 300 washing machine

 – 
ANNOSB
 – 
2021-12-29
Connected to machine after a LOT of faffing….. only for the remote wireless option to be absolutely useless!!! It’s connected to my phone - great!! If i want to know when a manual wash has finished!! Coz i can’t send a remote program to it at all!! And your support is even worse!!! Had to pay a £5 to be told ‘switch it off, re install app’ from an outside source other than Hoover coz they redirect you!!! likei i have already tried that!!! Needless to say - didn’t help!!! Absolutely. totally. bloody. useless waste of time app!!!! Which makes buying a Hoover washing machine with a remote function a total waste of time and money!!!

Design is terrible

 – 
MopishHobgoblin
 – 
2021-12-24
The app now has NFC connectivity this is fantastic. It’s hidden where nobody would ever think to look for it though.
There’s an amazing feature for helping you select the right wash on the first page, but then no way to select that wash via NFC. If you can add that, it would make this app great. If you can’t add that, the NFC programs need to be the first thing you see loading the app.
Secondly, I have to press and confirm I know how to use the NFC before my iOS gives me the correct instructions, they are not consistent in the app for phone so that needs changing. Also, once I’ve used the NFC feature, do I really need to learn how to use it pressing 3 “move to next step” buttons every subsequent time.

Gh

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G,h
 – 
2021-11-18
Absolute waste of time, don’t waste your time downloading it, just updated to the latest version and still doesn’t work properly.
I go through the connection process by holding my phone against the washer, it says it’s connected then it tells me to wait until the transfer process is complete, I don’t think this even happens as it either crashes or I have no function through the app, it just shows me a picture of a washing machine and nothing else. Doesn’t connect through Wi-Fi either.
I am using a iPhone XR .
Completely useless!!
I will be deleting it and using it as a normal washing machine

Absolutely useless but read this if you want it to work!!!!

 – 
clairelikesleopards
 – 
2021-10-30
This app is great in theory but it doesn’t work. The start button on my 6 months old dishwasher has broken, awaiting an engineer coming. So, in order to use my dishwasher I have to use this app which hardly ever works. I have spent the best part of an hour trying to get it to work today. Error messages say remote not working , it says no appliances are connected , read only mode only. Blah blah blah. Then I get a notification my dishwasher door is open…. Arghhhh!!!
Anyway, if you are having this issue and have to use this app as your stupid touch screen start button has stopped working, I suggest you do the following : Switch the wifi off on your phone so you are using the app with 4g - as for some bizarre reason it will let you begin a cycle!!!! And it works.

Want a smart washing machine? Don't bother with this

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Rusty1512
 – 
2021-10-12
I chose this washing machine mainly to upgrade to a smart one, am using an iPhone 12 pro max, set up the app fine which was tricky, thought everything fine so far but then found a HUGE problem, each time I click on a wash program to use the app crashes, waste of time, only gave it 2 stars as it does notify me when the wash has ended otherwise would had only give it 1 star. App needs scrapping and totally rebuilt to work on the iPhone otherwise the smart feature (which was a particular reason a lot of customers like myself chose their washing machine for) is a total waste of time, money and a big con

Is anyone at Hoover reading these reviews?

 – 
JM_87_
 – 
2021-09-02
Honestly don’t think anybody at Hoover has checked to see if this app actually works, or read any of the feedback.
I only have a dishwasher on this luckily, but the ease of being able to set programmes and keep an eye on consumables had some appeal when ordering.
Unfortunately none of the advertised features work. I have only managed to set a wash cycle once on the app, it no longer connects to my appliance. I have tried reconnecting, resetting, reinstalling the app none of which have made the app work more than once. The dishwasher itself has been reasonably ok in the week I’ve owned it, but the app and wifi features are practically non-existent and would make me avoid Hoover in the future.

Disappointing

 – 
ChrisE1951
 – 
2021-06-15
It took about five attempts for the dishwasher to talk to my iPhone but when it did it was very good enabling all sorts of functions that are very useful. Then the WiFi connection broke and didn’t want to come back.
The WiFi connectivity is appalling and means that the app is virtually useless. To get a connection I have to log out of the app and login again and then I get less than 10 seconds to direct the dishwasher from the app before the signal gets lost again.
Reading the comments here, I’m not alone and the developers don’t seem to be listening. For a large multinational like Hoover, they really should either up their game or dump the app.

This is App is just plain stupid

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Dpsm91
 – 
2021-06-10
Who developed this app? A monkey could do a better job. Hoover to develop an app you need people who knows how to do the job, otherwise it won’t work! This app is horrible, irritating and stupid! IT NEVER WORKS!!!! Crashes every time I tried to put the cicle so I can’t use at all, every time it logs out I have to change my password because the app doesn’t reorganize my password despite being the correct one, I have deleted and reinstalled this app a 1000 times to see if it was a corrupted download or a problem with my phone (which is less than 6 month old) or to see if the bug has been fixed but despite all my efforts can’t make work and I am well educated and advanced user!

Utterly useless

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Northern93
 – 
2021-03-13
Downloaded this app as the start button on my 4 month old dishwasher wouldn’t work and needed another way to start my dishwasher until I can get it repaired . What an absolute nightmare! 2hours it took to eventually connect to the machine and managed to start a wash programme. Great, I thought. Any future washes should be a doddle to start again.... Oh how wrong was I! A further 3 hours trying to reconnect it again the next day as it just keeps saying offline. My WiFi router is literally 4 feet away from the dishwasher!! Safe to say I gave up for the night and left the dishwasher full of dirty dishes! To have to faff each time you want to use the dishwasher via the app, is just ridiculous! Horrendous app that clearly needs a lot of changes for it to work. Hoover sort this out!!!!!!

This is an utterly useless app

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Sue MM
 – 
2021-02-25
First off I managed to connect the dishwasher to my phone - once! After that it refuses to connect and shows ‘offline’ the whole time. Possibly THE most irritating part is the ‘assistant’ who keeps butting in asking me to ask it a question. Like a fool I fell for it and asked ‘how do connect to my dishwasher?’ All it ever says is ‘sorry, I didn’t understand that’. I even got to the stage of having an argument with an app!!! In this modern technological world the ability to use wi-fi to control machines and avail all the programmes that I so fleetingly saw, is highly desirable, but once again I’ve been duped by a marketing strategy that fails to deliver. I have a washing machine with the same issue - and I’m not technophobic! I’m sure that child entering Reception School could write a better app than this. Whoever signed this app off for use in the 21st century should hang their head in shame.

Same ole story

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treyc08
 – 
2021-02-17
So mainly the same as everyone else’s review I bought The washing machine mainly for the wi-fi & certain functions it claims to have when connected to the wi-fi!
I bought it just under a year ago ! Signed into the App etc it connected I was happy with it , until a month later for some reason I was logged out , I’ve tried everything to log back in even tried to re register that worked until I got to the end ,& said that this appliance is already registered to log in with my original details which it didn’t recognise I was fuming such a waste of time !
I am left with a basic washing machine & can’t use any of the fuctions !!! Wish I’d gone for a cheaper basic one instead I am fuming !!!!

Waste of time

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FerociousVixen
 – 
2021-01-30
Annoyed I’m even having to waste my time writing this review but feel I need to let anyone thinking of downloading this app, realise they are just wasting their time.
I bought the AXI washing machine. You are meant to be able to control it through the app. Which is a great idea. You can load it up before you go to work, then set it to wash your clothes so it’s done for when you get home. It also has a feature called keep fresh so it will keep agitating the clothes till you are able to get to them. So they don’t start smelling. Which is great a feature. If you’re ever able to use it.
I keep the app fully updated (though at this point I don’t know why I keep bothering and also what the hell are they updating as nothing ever changes) so I know it has nothing to do with that as I am having all the same issues that everyone else is having.
If the app was to actually work then I would be really happy with my washing machine as the machine itself is pretty decent and would be even better if I could use some of the features on it that it’s meant to have.
I just don’t understand why they haven’t bothered to get the app fixed. As you can see from the reviews that people have been having these issues for years.
Guess I will just go with a different brand the next time I need a new washing machine.
I know Samsung have a good one so I’d maybe check their stuff out if you are in the market for a smart washing machine.

I only give it one star as you cant give it zero.

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Big_gay_AL
 – 
2021-01-24
This is without a doubt the most disappointing app in my 10 years of owning IOS devices.
I have extensive experience with IOT devices and this has to be the worst performance of the lot. How a company as big as candy-hoover can produce a worse App than the chinese is beyond me.
This app simply does not work with my washer dryer unless the moon is in Sagittarius and mars is rising in the west. I have to try several times to get the remote functionality to work and you have to be at the machine to do that, so that is really useful.
The app keeps asking me to enable device discovery (which is already on) and the only way to have even a snowballs chance of getting it to work you have to switch off the wifi so you are not connected to the local network so again a really useful feature. Next if you have run a wash and you now want to user the dryer function ( you know the second part of the Washer/Dryer moniker) you had better not be out, because you cant... you beed to be at home to switch it off then back on 7times before it will take instructions. I get more obedience from my Jack Russell when he has the fresh scent of a rabbit.
Utterly useless!

Pointless on iOS

 – 
Digizz
 – 
2021-01-21
Hoover - you really need to get with the programme when it comes to technology. Why even bother with this app on iOS when iOS doesn’t support NFC? I bought the most expensive vented tumble drier I could, hoping for some gadgets but alas, vented driers are old tech and not getting the good stuff. Unfortunately it has to be used in a cold garage so my previous (fantastic Samsung) drier had to go back as heat pump tech does not work in the cold. Shame as the integration THROUGH WI-FI was great and notifications and control via the app and TV etc was really useful.
Now buying a Hoover drier after having the Samsung is a massive step backwards.
Hoover - why on earth don’t you design in Wi-fi / Bluetooth and give us some useful connectivity. Very poor and I certainly wouldn’t buy any other Hoover product on this point alone.

Terrible. Developers please read.

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hellooooshahajs
 – 
2021-01-14
White text on white background? Come on guys.
Seriously please hire me to completely redesign this app.
You have some very annoying features even down to the fact when you click something like add the steam you then have to then select the arrow to go to the next page? Why not let it take us users to the next page once we’ve pressed the option to add the examples steam feature but still include the back button just in case we miss click or change our mind.
Please email me
kieranbushell98 @ iCloud . Com
I can have a complete working layout for you guys that will actually make the user interface look better and actually make it a very enjoyable experience for the users.
Let me take over the design.
From all the bad reviews generated from the app which is a main selling feature for the WiFi models you’re currently selling yourself short with the app. If the app was great... I can make it great... you’ll get a lot more positive feed back and people will pass the positive feed back through word of mouth. Please consider my offer.

Works good for me! 👍👍

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Nejma, London
 – 
2020-12-15
After reading all of the negative reviews, made me slightly skeptical to even bother installing the app.
Glad I dismissed all negative reviews. Bought my dryer which I am happy with, didn’t actually realise that it comes with a WiFi feature and can be controlled via my iPhone through the app.
So hence the negative reviews, I installed the app today, it was easy and straight forward took me 10 minutes max and voila it works absolutely fine.
It’s nice to know that I can sit with a cuppa in the living room and not being rudely interrupted by the typical machine alarm to notify me the cycle has ended, I can just control everything from my phone 👌
Only gave it 4 stars as so far so good. However, keeping an open mind I will see how it goes when I actually proactively begin to use it.

Bugs!!!

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Jim12344321
 – 
2020-12-08
The most recent update has made everything very hard to see text wise in the app when selecting programs etc and it’s also broken the app on iPhone 6 and 6S so it can’t be used at all, it just keeps complaining about giving permission in iPhones settings which we do but still nothing!
UPDATE
How the hell have you met my expectations??
The app has now stopped working on my iPhone X as well! Useless!
UPDATE
Right so they released an update a few months ago that got the app working again, not great or anything but at least working, now since yesterday it just keeps saying locating Hoover devices, I can’t start a wash or anything it just seems like the devices aren’t connected but if you open the door you eventually get a notification on the phone saying that it’s open etc.
I’ve logged out and now it won’t let me back in displaying an X symbol so it definitely is a problems on hoovers end, I’ve deleted the app and installed it again and still I’m not able to login.
I reset my password just in case but still only the X symbol is displayed.
I still can’t believe how bad hoovers support for the app is, I mean they are still selling goods that advertise this Wi-fi connectivity tech but it’s just useless, how does such a large/well known company have such a terrible app like this!

Need some work

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mjhamilton1975
 – 
2020-11-22
This app has promise but works like it’s still in beta - it just feels unfinished
Grammar errors, inconsistent behaviour and even totally different GUI’s for similar but different systems - for example my tumble dryer has a quite nicely polished interface but the washing machine looks like it was compiled on an 8-bit computer
That being said - the app is functional, you can configure and set each device, check the status and run cleaning cycles etc
One weird issue I faced was that the washing machine would not connect to the same Wi-fi network the dryer was connected to for almost a week when it arrived - it seems it was sensitive to comped SSID passwords with complex characters - I had to create a separate SSID and move both devices here to resolve - I think the Wi-fi modules in all the systems are totally different which is just an odd thing to do - this means that each system may have different challenges when connecting to the same network
It’s functional and useful but needs a lot of split and polish to really make it a solid app

Can’t even get it registered on iOS 13!

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Ambquinn
 – 
2020-09-10
So the one touch facility was a strong point for buying the model of washer dryer that we did. If I’d realised that the app was so poor I would have went for a different brand.
I realise that as IOS users we wouldn’t have the same smart phone functionality. However, I’d be delighted if we could get that far!! Despite numerous attempts by both of us, we can’t even add the product to the app. We can add the purchase date but every time we add in the serial number either via scan or manual input the app just takes us back to the add new screen with no product linked.
It’s extremely frustrating and unless sorted very soon, don’t think I would ever purchase a hoover product with a one touch “ability” again because it’s only as good as the app. And I do have to point out that both my partner and I would be well used to smart technology, it’s simply that this isn’t so smart.

Doesn’t work

 – 
Xxsarahknottxx
 – 
2020-08-01
The app refuses to download on my iPhone although it says it’s compatible. It will download on my iPad so I created an account and tried to register my product which doesn’t add to my profile. I’ve tried an incorrect SN and it flags it up as incorrect, I add the correct SN and it just takes me back to the homepage without adding my appliance. Complete and utter waste of money buying anything with the one touch feature because the app doesn’t work

Someone actually designed this app

 – 
@SY-MACBOOKPRO
 – 
2020-06-16
Who ever built this app must have been blind as this is visually and functionally the worst app I’ve ever downloaded since owning an iPhone. Nothing works and continues to keep logging me out and then requiring me to reset my password which then sends me in a loop of reset emails. When I do finally get into the app its an utterly useless experience, the navigation is the same colour as the background so I have to randomly tap blank space, took me hours to find out where to press just to access the programs menu for the dryer. So many Elements overlapping other elements you can’t interact with it.
Programs for the tumble dryer are just as confusing as trying to get the touch screen to work on the appliance so without the app I can’t dry my clothes properly. Why would tapping cottons mean I’m drying whites, nonsense? There are so many flaws I actually can’t be bothered to list it.
You asked for my feedback via email about what you could do better. Well redesign this app from scratch for goodness sake, and with someone who knows what they are doing. You could pay someone in India $100 and they would produce something 10 times better. For a big brand like you I’d be embarrassed releasing crap like this making it a selling point for your appliances.

Really clunky and difficult

 – 
Terrible customer services
 – 
2020-06-13
This app has crashed on me for the past few months, and recently started working again. I still find however that it inconsistently recognises when the washing machine or tumble dryer has the WiFi turned on, and the app itself just glitches and freezes a lot. I have yet to be able to get any diagnostic information on the functioning of the machines. It’s really bad, for a brand that is trying to sell itself as being futuristic, Hoover have really fallen short, the app feels more like something you’d find back in the 2000’s when apps were just novelty and we didn’t always expect them to work. Really disappointing.

This app needs work

 – 
CoblatChicken
 – 
2020-05-06
A new washer/dryer arrived yesterday. So I downloaded the IOS version of the app and tried to go through the setup. Has nobody tested this app? It’s currently stuck on the page for the new appliance with no visible route to any other page. Since I can only see the top of the delete button, presumably the one I want is off the screen (which doesn’t scroll). And incidentally when I followed the instructions to press the two end buttons on the machine’s remote control page nothing happens, though the AP route to registration seemed to work. Test it, not on some simulator but on an actual iPhone. Your page layouts are rubbish.

Complete waste of time and effort

 – 
Dav4n
 – 
2020-05-03
Purchased 2 x Hoover products, Washer and separate Condenser Dryer, sold on the idea of the One-Touch technology, via the Hoover Wizard app, that simply DOES NOT WORK!
Wasted almost two hours by multiple attempts, downloading, researching and reading documents that accompanied both machines. Gave up eventually, having read that other customers were having similar problems. Listen HOOVER...to keep your reputation as a 21st Century market leader in machine technology, sack your App Design Team and for heavens sake, get it right for your customers! There’s nothing more frustrating than wasting time and energy on something that’s useless. Wish I could have scored 0 out of 5 on feedback.

Embarrassingly bad...

 – 
Si83
 – 
2020-04-26
Hoover One Fi Extra Washer/Dryer, using iPhone XS
I see there are a few ‘Developer Responses’ to some of these reviews, but none of them seem to address the main issues of this awful app. Such a basic concept, yet such a clunky, aesthetically bad app to use, when it actually decides to work.
As per instructions, I set the dial on the washing machine to ‘One Fi Extra’, then open the app. Most times, the menu functions do not appear on the app and remote control does not work. Complete and utter waste of time. Yet WiFi is connected according to the machine. And there are a few cycles that I try to set off using the app, but it crashes before I try to start it.
And white text on a white background. Seriously?? Did a 9 year old develop this app?? For crying out loud, this is embarrassing stuff!
It’s 2020 and we can do wonderful things with technology these days, yet such a basic app does not work as advertised, and renders the biggest feature of this appliance absolutely useless.
To the developer - please listen. Do the decent thing and respond to these issues. Your product does not work as advertised, and needs fixing as a matter of urgency

Useless and no point of the one touch feature

 – 
ScotsBeats
 – 
2020-02-23
We bought a tumble dryer with the one touch feature. Was looking forward to being able to control the dryer with app. It’s absolutely pointless... you have to be at the machine and put your phone against the dryer!? Why wouldn’t you just make it connect through WiFi and that could be fully controlled from at either in the home or out.. would of been good to be able to load the dryer.. go out and have to running for 30 mins when your 30 mins away from home etc.. or being able to stop the dryer without having to go to the machine.. I’ve given one star but it’s not even worth that..

Terrible

 – 
IvattCI900
 – 
2020-02-22
I recently purchased a Hoover Tumble Dryer which purposely included this wifi / app feature. This however was the worse choice ever. This Hoover Wizard app is the worse / cheapest app going. On first appearance the app appears to be the perfect companion for the Hoover Tumble Dryer offering plenty of useful extras, energy usage, programme functions, start/stop etc. However on registering my tumble drier, adding my email address and password the app then crashes. It will no longer open. I have been in touch with Hoover and the tech team who have been far from helpful.. I’m now 2 months in with this dryer and still no fix. The app just won’t work. I’m running the latest software on my Apple iPhone XS Max and the latest app software. Still no joy and no response from Hoover... a complete waste of money and time.. avoid this product and app....

App keeps crashing

 – 
All-husky
 – 
2019-11-28
Just got the drier and keep trying to register with the app and it keeps crashing after 2 hours I managed to register but now everytime I open the app it crashes so I don’t know what the app can do cause I can’t get on to it. The apps still not working still don’t know what it does 😡. I still can’t get on the app. I press on the app it says saving data and then nothing it crash’s just closes its self. I get a notifications to tell me the doors just been opened but that’s it. I don’t know what this app does or even looks like as I can’t get past the crashing point. I have deleted app and installed again to many times I can’t count. It’s also the same on my tablet just crashes. My hubby downloaded app to his phone and it crashes for him as well so it’s not my phone or tablet. We bought our drier for this reason and we can’t use it. We was going to get the washing machine but thinking about changing are minds about that now.

Doesn’t work!

 – 
MelonWelon
 – 
2019-11-25
First of all, the app crashes every time I went to register with Facebook. I eventually got round that by manually registering with my email. I registered the tumble dryer and was then met with a page that doesn’t look as if it’s been coded properly. I have two drop down menus on the left hand side and just a page that says ‘FAQs’ and ‘Customer Services’. I don’t want either of those two options, I just want to work the tumble dryer!!!!! Not exactly the best advertising this app and creating a big old instruction manual on how to use it when it hasn’t even been set up properly by your tech guys. I’m using it on iOS as well which is what half your customers probably have so what’s your issue? No wonder it has 1 star...

Shockingly Bad App

 – 
arctic360
 – 
2019-10-10
UPDATE: this application now forces you to provide your GPS location in order to use it. Without giving your location the app is unusable. Total unnecessary invasion of privacy.
UPDATE 2: Hoover is claiming that GPS location is needed for the weather feature (which makes no sense as the dryer would be in a different location than my phone) but you have no option to refuse this request. If you don’t give your GPS location you can not use the app. Blatant invasion of privacy.
For such a large company this application is absolutely shocking.
The user experience is terrible with a really weird right-left arrow system which is impossible to navigate. The grey colour system they’ve chosen makes it impossible to read any text and completely inaccessible.
They’ve clearly not tested the app on an iPhone XS as all of the UI and text layout is off.
To add to all the the UI is so painfully slow and unresponsive.
Does not feel like a quality product.

Tricky to set up - iPhone

 – 
TOP YORKIE
 – 
2019-08-23
It’s taken 2 days but the app and dishwasher are talking to each other. The app is basic and a little cumbersome. If you are struggling with the setting up your account due to password being rejected on set up, took me 2 days to work it out, keep it simple - I did 1 upper case letter, rest in lower case and some numbers - do not use any symbols or punctuation. It’s a pity there isn’t any guidance on this. I have started the dishwasher with my phone this morning and I’m able to monitor the program, once finished I will use the app to attempt alter some of the machines settings. Persevere with it as it may be of some benefit. Good luck!
Hoover - this app needs a full review.

Abysmal!

 – 
TenneT
 – 
2019-06-06
I’ve just bought an AXI dishwasher and was looking forward to controlling it via this app. How little did I know that this app is so frustrating and impossible to use.
Using an iPhone XS I went through the setup process. Bluetooth connection doesn’t work so I had to use the “standard” setup with WiFi. All well and good. Could see my dishwasher in the app and change the programs with ease.
But a little later I went to try it out and couldn’t get the dishwasher in to “remote control” mode. So I removed the dishwasher from the app to reconnect it. Now I can’t even get the dishwasher registered within the app!
It goes ok until the final step when I have to configure the app using my home network. I get various error messages such as “timed out”, “ssid name too short”. I’m not naive when it comes to networking. I have 3 different networks in my house and tried all 3 without success. I even installed a WiFi booster to ensure the dishwasher had a decent connection.
After spending the majority of today trying to get it to work, I’ve given up! I’ll just have to use it as a traditional dishwasher considering the WiFi function is just a waste of space (and money!).
Hoover, please reply! Maybe you can create an instructional video showing how you get the app, iPhone and dishwasher to work together.
Edit: 2 weeks after contacting Hoover email support and I’ve heard absolutely nothing! Disgusting service! I wish I’d bought a different brand now!

Fridge is at least cold

 – 
Skywalker_Dark79
 – 
2019-04-26
Loved the idea of this fridge. On your way home from the shops and want to chill drinks fast? You can tell your fridge to go into "Party Mode" to cool down drinks in the wine rack faster… the problem is it's never actually online. I've reconfigured the wifi on the fridge several times, and even installed a Wifi repeater & set up a separate subnetwork just for the fridge, still it's online for a few days and then drops off… Samsung SmartHome stuff is MUCH better. Get an EcoBubble washer if you want a smart machine, it works 99% of the time!
2019 Update - STILL not fixed the connectivity issues, added a completely useless shopping list function to an app I never use because it fundamentally never works. I can get momentary connection if I switch WiFi off, gives me about 5 seconds of access - so not enough to use any function of the app. Never updates its energy usage, utterly useless… Try again Hoover/Candy!

Total waste of space

 – 
dctsys
 – 
2019-04-22
The washer is advertised as having WiFi and a supporting app. These are both technical true.
However you’d me foolish for thinking that the app might perhaps connect to the washer using WiFi? Or in fact that that either the WiFi or app might do anything at all. They don’t.
Theres no way to configure the WiFi to even connect to a network. The app by comparison is even less useful as it wastes your time installing it. Once installed you can add you device. The main advantage to doing this is that you now get an icon for your device in the app.
If you really want to you can even click on the icon... just don’t expect anything to happen when you do. Literally it does nothing. I guess if you forget what that big white machine in the kitchen is for, it does actually say ‘washing machine’ when you click but that’s a pretty limited use case.
I get that nfc is limited on iPhone, but either make it work over WiFi or just admit the app is pointless and remove it.

Don’t touch with a barge pole

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skydivepaul
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2019-04-20
Installed this this morning. It worked and was an easier way to interface with the washing machine than the controls on the machine itself.
Came back a couple of hours later and tried to set up a wash but the machine continued to be offline. Logged into the WiFi router and found that the washing machine was not on the network (yes, I had pressed the WiFi button on the machine). Spent a couple of hours trying to re-establish a connection with the machine and then realised I could have washed the clothes by hand in a sink in less time than I had wasted! Hoover, did you actually test this app in the real world?
BTW, I’m not technically naive, I work with computer networks (windows, Linux and Mac ) on a daily basis.

Garbage

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heart a tech
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2018-12-26
I’m not sure if it’s the app or the dishwasher but the two just do not work together. I’ve had the machine connect once or twice in 2 years. I tried again tonight as the app had been updated but again, it just doesn’t connect to my home network. I have various devices connected, it’s in range, I know what I’m doing and it just doesn’t work. I think the only reason they update the app is to reset the average rating number, it’s not to fix any bugs. I’m sure the developer will be along to reply soon, probably blaming me or asking if I’ve contacted the support team, I tried, that’s also pointless, the UK support team doesn’t even see to share the same trading name. Just a side note, the internal layout of the dishwasher is absolutely terrible too, everything falls over, AVOID AVOID AVOID.