I have used this App without any major problems for over 18 months. This morning I wake up to a new icon, and told that I need to login as content only available to subscribed customers. On attempting to login, I am told that my account needs to be activated - with no information provided on how to do that . My account is still active - I am able to access the day’s edition via the Pagesuite website, but this is not an acceptable solution for me as the Scottish edition of the paper is only available on the App. Why try to fix things that aren’t broken? Succeeded in totally ruining the App - congratulations!
Having written the above review a few months back when the app changed and, like many others, experiencing difficulty in accessing my subscription, I now feel that it would be fairer to rate the app as I am finding it now.
Firstly, customer service from the new company - reachplc, I think -is first rate. They respond to emails promptly and are able to sort out issues quickly. My access was sorted, and I have been given information on renewing my subscription directly with them.
The app itself has now proved reliable over two months use. Granted, there are limits as to how far the page can be stretched without snapping back, but the image quality has improved greatly from the previous version.
Yes, a bad experience when the app was changed, but, under the new owners, it’s worthwhile - if you like that paper!