Except a lot of inconvenient
–
Worst app around –
2024-02-18
Version 2.4.3
Useless app. They block you from accessing the app.
Updating
iPhone Screenshots
Description
Download the app to get an award winning easy prepaid Mastercard® and account. No credit checks.
Here’s why 700,000+ people love Pockit:
Prepaid Mastercard®
1. Easy to top up — add money via bank transfer, debit card or load cash via PayPoint
2. Easy to take cash out — at any ATM with Mastercard® logo or PayPoint store near you
3. Shop online instantly — find your instant card details and PIN in the app
4. Manage card on the go — instantly lock your card if it’s lost or stolen, get a new one easily in the app
5. Stay on top of your money — get instant spend notifications and balance updates
Prepaid account
1. Instant UK account number — add up to £5,000 at a time
2. Get paid early — get your salary or benefits paid into your Pockit account and we’ll advance you the money a day earlier for free
3. Send money in the UK & 55+ countries abroad
4. Manage all your bills in one place — set Direct Debits, pay rent and top up Paypal easily
Find extra cash
1. Earn cashback rewards — pay with Pockit and earn up to 8% cashback from high street retailers
2. Cut your bills — find a better deal on your broadband, TV and mobile and you could save up to £264 a year
3. Get a chance to win £250 a week — just shop with your Pockit card for a chance to win £250 every week (terms apply)
Join 700,000+ people who already enjoy their Pockit account.
What's New in Version 2.4.3
The best version of Pockit yet!
In this release we focused on bug fixing, improvements under the hood and visual tweaks.
Enjoy!
Seller
Name
Pockit Ltd
Information
Developer
Categories
Version
2.4.3
Size
181.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.3 (15,447 Ratings)
App Store: Customer Reviews
Excellent
–
KennyM2010 –
2024-02-17
Version 2.4.3
This card helps me to budget my finance
Great Online bank support
–
Junior Baiano37 –
2024-02-16
Version 2.4.3
Amazing choice for who looking for a easy online bank
Mr g a tebble
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Gees gold –
2024-02-12
Version 2.4.3
I’m not that clever with technology and have been trying to open a bank account for the past 21/2 years with no success thankfully this popped up thankfully it’s the easiest thing I’ve done for a long while cheers. Do not take my word on this statement I’ve just been scammed they took 1250£my rent money food and they just laughed at me haha left me £5 basted be very careful with this bank
Don’t get bank
–
Raisb1344 –
2024-02-12
Version 2.4.3
Awful, have had my account lcoked for 2 weeks
Miss
–
GifPre –
2024-02-11
Version 2.4.3
This is very quick to set up and I love it already
Company is a sham
–
Nic101010101 –
2024-02-09
Version 2.4.3
Suspend your account with all your money to live off of and then don’t rectify it? After reading multiple reviews that are the same I think legal action is needed !
Sort out my account and refund my stolen money and I’ll remove the bad review
–
Fraud victim6919 –
2024-02-08
Version 2.4.3
Stay clear been robbed and my full dwp payment for my disability and they have no contact number. How can a banking company function with no customer contact number it’s weird
I want my money back I’m going to the police and tonaction fraud and I’ll go to the bloody sun and daily Mirror paper and get my cousin Jordan mccan I’ll have him advertise this all over his Platforms with millions and millions of followers
Putting this on trust pilot and the review centre also
Jorge Trinidad
–
Jorge Trinidad –
2024-02-06
Version 2.4.2
a crappy card that charges for transfers within the United Kingdom doesn't even help me clean the 🍑
Brilliant
–
Linda loo rubberchick –
2024-02-04
Version 2.4.2
Easy to use x
SCUM
–
snithy30129 –
2024-02-03
Version 2.4.2
Absolute scum of the earth I promise to make it my dying will to shut these robbing thieves down. Locked my account with 1050£ now I have no money I’m going to default on my mortgage for what reason greedy rich thieves think they can get away with murder whilst the poor man suffers. Don’t download please people. Cya in court you horrible people
Freezes your money as soon as you deposit
–
Argylelc –
2024-02-02
Version 2.4.2
Starts off well but then you realise they don’t do their KYC during registration like everyone else. Then as soon as you make a deposit they freeze your account and do KYC that’s more excessive than Tide, Monzo and Revolut. So when you need your money it’s frozen with these idiots. Save the hassle and get an app with upfront KYC checks and not sneaky apps like this
I don’t like that one but it is very bad for the money to receive
–
Briliant 👍👍👍👍 –
2024-02-02
Version 2.4.2
I don’t know if I can make it to the account some thing rong but Is not working
Exceptional Banking
–
FohReal93 –
2024-02-01
Version 2.4.2
Best Success For Directing You 2 Best Effective Solutions
Can never speak with a human.
–
Remmel9090 –
2024-02-01
Version 2.4.2
Can never speak to someone.
Honest truth
–
jbbbbbbbbbb1111722 –
2024-01-31
Version 2.4.2
I think with POCKIT. The main reason is that they will give you an account, help you out and all sorts. With wages, daily spending etc. but as soon as mess with them, if they think any money being sent to you is dodgy, they will block your account and place it under review. I’ve been using pockit since 2020. They never even had Apple Pay.. I was working at Iceland getting my weekly wages paid in pockit. They’re a good bank.. just don’t mess about
The best
–
Toto1618tot –
2024-01-30
Version 2.4.2
Very good
App does not allow me to upload my identity documents
–
Solid 465 –
2024-01-30
Version 2.4.2
I cant upload my docs and I cant chat with the team. I sent money to my sister and her account was closed before she accessed the money and the money did not come back to me. We have a brother who is seriously ill and needs medical attention but this application is playing us
Post Office payments not allowed.
–
Wordboy90 –
2024-01-29
Version 2.4.2
A major failing of the service is that payments to one’s account cannot be made at a Post Office. The only way to deposit cash is at a Pay Point site. These are often manned by people who are completely incompetent and do not seem to know what they can and cannot do!
I had to try about 10 of these in my local area that seemed to understand what was possible. Many told me that they would only accept a Monzo card.
This is not true!
Can’t get in my account
–
Taraleihh98 –
2024-01-25
Version 2.4.2
They have put me under review and left me no access to my money
Pockit
–
Cookie’66 –
2024-01-22
Version 2.4.1
Not good can not contact them by phone either and if they don’t like the transactions they block the account then they say contact them that’s a laugh I have money in there and can’t reach it to remove it and close the account
Me J Knox
–
Jay Knox 69 –
2024-01-19
Version 2.4.1
Not a good bank account. Made just a few small transactions and my account is frozen. DO NOT RECOMMEND
App
–
Traygary –
2024-01-17
Version 2.4.1
Not working
E
–
armrnd –
2024-01-11
Version 2.4.1
U
Very very bad customer service
–
Hyhhhhfbnooouyi –
2024-01-11
Version 2.4.1
I hav an issue with the verification… that you can only take a picture of your document … i mean who use letter anymore?? Evey one uae pdf or online bank statements any way as soon i verify and transfer my money that i deposit in to my mean account i will close the app and delete my account
Paul
–
rapkapaul11 –
2024-01-11
Version 2.4.1
Really bad bank I got sent money now they have restricted my account as I got sent money and I got money put in DO NOT USE THIS BANKING
pockit rubbish
–
pockit scammers steal –
2024-01-10
Version 2.4.0
fraudsters block people's accounts with the smallest balance and ask for proof of where a person got it for £50, what kind of proof and so they steal people's money after blocking you show a pay slip and they still don't release the money!!!
Scam
–
Duuyuu –
2024-01-09
Version 2.4.0
This is the highest scamming app on internet. Don’t download this app. I’m going to report them to financial institutions that are necessary and also follow them up. They stole £854 from my account.
Stay away from this fraudulent app
Stay away from this fraudulent app
Stay away from this fraudulent app
Stay away from this fraudulent app
Stay away from this fraudulent app
Stay away from this fraudulent app
Stay away from this fraudulent app
Scammers
–
Samaauhbeur –
2024-01-07
Version 2.4.0
Disgusting they have restricted my account for no reason wownt let me transfer my money out I believe they are scammers
Fake bank
–
benmicher90 –
2024-01-04
Version 2.4.0
Do not open
1st day
–
Suelovesxy –
2024-01-04
Version 2.4.0
So far so good
Not worth it
–
bhxbzhb –
2024-01-04
Version 2.4.0
Not worth it even thought it’s free
Excellent
–
loverutty –
2024-01-03
Version 2.4.0
Excellent service
Bad
–
Ali73737361616 –
2024-01-02
Version 2.4.0
Avoid. Terrible customer service
Hire live agents. Joke
–
Ash12345129262 –
2024-01-02
Version 2.4.0
When ever I try to talk to some one I can only set a bot
Do not open an account with them
–
Pockit is rubbish –
2024-01-01
Version 2.4.0
They will block your account and steal whatever money is left inside
Need Replacement Card
–
Gabriel 2301 –
2023-12-31
Version 2.4.0
Totally useless.
Can only ‘talk’ to a Bot which goes round in circles.
Hence - Terrible Customer Service, no satisfaction.
Avoid this prepaid card service
–
nsmevejgd –
2023-12-28
Version 2.4.0
It’s not letting me messge customer services , I just opened a account and they have blocked it for no valid reason and today I was due my universal credit but the payment was declined and sent back to dwp ... absolute joke
Wrost online banking ever
–
Avoid Pockit accounts –
2023-12-27
Version 2.4.0
Pockit has to be the worst online banking ever with the worst customer service, you pay fees left right and center, fees for ATM withdrawal, fees to transfer money, monthly fees, all this for them to have my account restricted for the past 10 days, ruined my Christmas with the family, ruined my Boxing Day shopping. Trusted them with my money for years and this is the thanks I get.
Scummy stealing company
–
Dyllllla –
2023-12-26
Version 2.4.0
Funds go missing. Don’t use. Never get answer either when you request transaction IDs
DONT USE
–
Uvhgiru –
2023-12-24
Version 2.4.0
Do not use it, I was with them for 6 months and they blocked my account took £2000, they are a scam
Awful bank
–
Sam Johnsmith –
2023-12-23
Version 2.4.0
Terrible bank, wouldn’t suggest wasting storage for this
You people are thief’s please just give me my money that’s all I need
–
Pockit are thief’s –
2023-12-19
Version 2.3.8
You people are thief’s please just give me my money that’s all I need
SHOCKING DONT APPLY
–
Ab01011999 –
2023-12-19
Version 2.3.8
They decline your payments then you have to wait weeks for it to bounce back , they report your card lost even though you haven’t declared this to them because your sat there with your card in hand … the “top up” section doesn’t even work you try and add money via a pay point it says “technical difficulties” every single time , it over charges you for every aspect of the app why do I need to pay £2/£3 for money to be deposited?? I can understand a payment charge for spending on card but seriously you have to pay to receive money into your account !?!
😡😡😡
–
Martinek1208 –
2023-12-18
Version 2.3.8
Thank you for closing my account i just put £1000 on my account for Christmas and my account was suspended , and many questions from you where i getting this money from, it was only £1000 saving money gor christmas and you are acting like i have put one milion in to account, do im happy for to close this account ,
So o don't recommend people to used pockit bank
A
–
cg454 –
2023-12-18
Version 2.3.8
A had a transaction that I didn't recognised so I dispute and now w you have put list on my card can't get money out, transfer or money going in, u have emailed and emailed and spoke in chat and no further forward
Where is ZERO star?
–
Rafamagalhaes –
2023-12-16
Version 2.3.8
Update dez 23 - one of those wannabe banks that close your account and freeze your money without any explanation and let you living from food banks. BE CAREFUL WITH THEM.
It’s impossible to talk to customer service at all. Email, chat, no where to reach this people. Worst bank impossible
They rob your money
–
filcarr –
2023-12-14
Version 2.3.8
Worst bank ever I had £100 transferred to me to pick some Christmas presents up got an email saying my money was in it shows up on my transaction but my balance is nil
Worrying. Please be warned
–
Skies Manube –
2023-12-14
Version 2.3.8
Had money sent to my account on the 24th November 2023 but still haven’t received it 3 weeks later.The chat support message thing is. A useless AI BOT.
Please! Be careful with this company as it’s t appears they fear humans and do not want to sort things out.👎
Good App
–
Heyzeekel –
2023-12-10
Version 2.3.8
It’s so easy to navigate and use
Pockit
–
Aliii skii –
2023-11-07
Version 2.3.5
In my entire life I have never come across such a bank I get paid from work and I send a bit of money to my card and straight away they block the card it’s been a week now I’ve emailed and no one has got back to me yet so if anyone is thinking of opening up this card I’d advise you not too it’s just gonna cause you problems down the line I showed them where the money came from had to send me passport back again and still I’m here waiting for a response it says. On their app it takes 2-4 days for response it’s been much longer than that my email has just been ignored so anyone thinking of opening this bank I highly advise against it as it will bring chaos and grief down the line go with wise instead. I just hope no one has to go through what I’m going through.
Card/account restricted
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Mr. Cancelled –
2023-10-04
They did that without explaining why they did it.
Asked me to request for a new card which I did then followed step by step what they told me. After passing the Dennis Rodman like security a-la - leeach ( which until now I couldn't believe)defense, I reach the tap it yellow button with only enough energy to consume for waiting for a week for the replacement garbage card to arrive, and fighting for my life against that Chicago Bulls Defensive Oak Tree like even the Mailman Karl Malone called in sick due to failure to deliver his parcels ( Behemoth Father of all the Monster with small earing in his nose ) that last defense was not moving but still, very freely I tap that in the name of Ponce Pilate many as the population of mainland china where my granda came from.............to no avail!
Well done! At least my £3 is secured but never ever going to use this pockit apps yhea pockit my wages I will just keep it inside my smelly sock at least I know the smell rather than this garbage ahhh pockit! let me move on life is a never ending struggle.. lesson learned. Tanku!
Aviod
–
Djlennon2580 –
2023-09-26
I need accsess to my benifets I have no food and now landlord has give me 24 hours to pay my rent look at my account I pay out £565 around 19th of every month all this coz I had a few payments come in apart from that I just have benifets paid in been with u for ages am Contacting the financial ombudsman as your breaking the law the law states u cant stop accsess to benifits and u are doin so also under contract u state 2 -4 days that's offer and acceptance under law doesn't matter if its different case as u stated a time period now I'll give u by 11am tomorrow and if not I will be goi g to the papers as this is unacceptable I've banked with u for ages and never had issues like this and really put me off now I also have children u need to look at the law u can't withhold benfiets.... If it was wages ect that's different don't bank with these guys as am left with nothing also my direct debits have decline becoz of this it's disgraceful and disgusting to let my Family go with out also sent everything u asked for don't take 4 days to go through also now closing account for now reason
Absolutely jokers
–
Izzydodar –
2023-08-25
Do not put any money into this bank I sold some household items through a friends social media account my items sold to complete strangers pocket have decided to close my account and just transfer all my money I made from the sales of my belongings sent back to these people so I am not only out of pocket I’ve basically given my items away for bloody F A absolutely shame of a bank I sent you all proof I had aswel now I am well and truly skint thank you for giving my money away and ruining my life and your ridiculous response is contact the people the complete strangers who I sold items to via my friends social media which have now been deleted as who keeps old messages once something sells crap company stay away worst bank ever come across
use chase not this
–
Lcursaro84 –
2023-08-21
-DO NOT USE , GAVE FULL STARS TO BE SEEN - had my account blocked several times for weeks at a time with no response as to why,they charge you for every little thing you do,use chase far better loads more features and they have people in england on phones to help you , pockit won’t even respond to emails , good look if they have your money -edit to your response - that is utter rubish you held my account for weeks at a time over several occasions, the last block was the final straw,i wonder how many people you have robbed , no number to call
Awful company restricted my account to scam me out my debt money
–
j gujgghb t –
2023-06-30
Restricted my account for no good reason to do nothing more than obtain very personal info and documents bye deception bending me over a barrel making me send item after item corsed to scam me spoke to action fraud and ombudsman they agree the account hasn’t got big money in and out is linked to my Halifax account that I had years and to my personal alone account and to personal friends no reason what so ever and was warned about them doing this it’s not good enough thry charge u for a card d dry transfer and cash point use nooooo thry have to steal and hold £700 witch was my rent it’s made me I’ll and had retake tind off work I’ll thry give u no tine crane either horrendous bank and no one to speak to only emails how stupid I was firc trusting my money in a Mickey Mouse bank
Not great
–
Julie Rosie 62 –
2023-04-28
Not my favourite account I’m afraid. They randomly decide to block your card for security checks, which can be extremely awkward and put you in difficult situations. I was left with no money in a dangerous position, and as a disabled woman alone I was in dire straits. Getting hold of customer services is impossible and it was only through the kindness of a stranger that I was ok. Beware - although it’s good when it works, these sudden stops they put on your card for absolutely no reason whatsoever (they’ve seen my proof of ID etc and I wasn’t a new customer) can be dangerous. I’ve found an alternative now so rarely use this one. Make sure you’ve always got a bit of cash on you is my only advice, which kind of defeats the object of the card.
Scammers
–
..4,2.0 –
2022-12-06
Wait until you have money in your account and freeze it with no warning then ask for invasive information, they do not identify as a bank as they’re not regulated like one the charges on the account are insane, you try close your account using email (Lilly customer service) can’t do it as she’s not willing to read or answer any message you send she will only send an automated response which has been copied and pasted they do not care about there customers Google them and the owner they’ve locked thousands of accounts with money in them (t&c’s state they can keep money in accounts and transfer it to there own account) vile company who’s out robbing people in the middle of a living crisis disgrace to human society
Review
–
kiggz0987654 –
2022-10-12
Been with this bank for 2 years never had a problem with them until I reached my Limits of people who can transfer me money or wages shame that it don’t all rest set every month have to wait whole 30 days for one transaction witch is a shame definitely need to change it or sort something out about this as now I can’t get my wages or even use the bank it’s a shame but other then that’s it’s a decent bank can have direct debits send money to friends/family pay bills
Pockit banking app
–
KGoodman666 –
2022-06-05
I have had Pockit for the last year nearly now and they have been brilliant, the only thing is that you can’t get hold of them directly you have to email them and wait for them to reply so if you do unluckily become a victim of fraud you have to freeze your account email them and then wait for them to get back to you and find out what happened, otherwise they have been a god send to me as I didn’t have any ID to open up another account when I needed it so I am giving them 4 &1/2 stars for the convenience of the delivery and services from them. Thanks Pockit.
Don’t use this bank
–
Avric –
2022-05-16
They will literally steal your money, I am still trying to get a hold of them for my work money, it’s very strange that a bank hasn’t received my payment? I have contacted my employer and my old bank and both have showed me proof that my money has been sent to my Pockit account and yet I haven’t received it, they are very slow when it comes to customer service and I will be taken legal actions… I don’t even know what they are doing with my money, I don’t even earn that much and they want to steal what uselessness. A whole bank… I never believed they steal because there have been several complaints about this bank… how are you a bank stealing money from your customers. You need to be shut down.
Appalled customer
–
Moonshinemarvelmars –
2022-04-10
I have had my account frozen due to maintenance and a review which has left me unable to access my money, from Saturday to Monday when I have kids to feed, phone bills to pay and rent to come out. I’ve been left in a situation that is truly nightmarish. To be left without food, the ability to contact anyone for help after midnight tonight and to pay my rent! The account has been fine until I had some decent money in there and now it’s frozen. It’s okay giving us a number to ring mon-fri but what are people supposed to do in emergencies on the weekend? Just wait? I cannot buy food for my children!! This is disgusting! How can you leave people like this? I signed up only a couple of weeks ago and for the review was asked to resend the exact same information that I used to apply only a couple of weeks ago. This is unacceptable and I will not stop until this is resolved.
DO NOT MAKE AN ACCOUNT
–
Charma123456789 –
2022-03-22
I AM VERY ANGRY WITH POCKIT AND I WILL BE CLOSING DOWN THIS ACCOUNT, ive been needing assistance for the past few weeks, i have been emailing and theres been NO RESPONSE WHATSOEVER, i try live chat and you will be sending a bot to sort it out, i have been submitting requests on the website online account and before any one has responded it the status will change from query pending to query resolved but still till today i haven’t spoken to anyone there is no answer!! Im fed up of waiting for a response!! Ive never had an account where its soo hard to connect to customers services and actually get my inquiries sorted out!!! I WILL TELL PEOPLE TO NEVER MAKE AN ACCOUNT WITH POCKIT BECAUSE THERES NO SERVICES AVAILABLE WHATSOEVER!!! Its just vibes to bank but no help offered!! Covid-19 is over you can put your agents back in office!! Many of your customers are in need of help!! And theres no services being provided!! RIDICULOUS!!! FED UP OF IT!!
Stay away!
–
not happy_1 –
2022-03-15
Stay away from this bank. I’ve had my account for nearly a year now. Nearly 3 months ago I woke up to a notification saying my account had been placed under review. I have sent pockit everything they asked for (proof of where money came from so I sent them copy of my payslip) and I have emailed them almost daily for the last 8 weeks with no reply. Having looked on google, all I can see is shockingly bad reviews about pockit and the fact they’re doing the same to others as what they did to me. They have over 1k of my money and they are not giving it back. They’ve caused me to use food banks as that was the only money I had in the world. The contact number on the bank card is invalid and the number I found on google- the line is closed due to Covid. They don’t respond to emails and they certainly don’t care about the financial strain they’re putting on their customers.
Mr unknown
–
ashman0000 –
2022-01-11
If you need a bank urgently then this isn’t th bank for you, honestly this has to be the worst online bank I have come across. My account had been under review for 3months because of the amount of my wages going in my account, which I provided proof. You can email them but they don’t respond in the 48 hours. This is the time frame they give you to respond to any email. When the do reply after however long it takes they send an alternative email saying “we haven’t forgotten about you, we’re experiencing a high level of emails to deal with” now that’s not a way to deal with a customer who has to pay for this account monthly and also has to pay when sending money to another account. My money has been stuck in here for three months with no explanation of when I’m able to get it out
Amazing
–
Ali10203 –
2021-12-30
I’ve been using pockit for around 2 years now, recently started working for HM Forces in the British Army and I’ve been getting my money paid into here, it’s very reliable and they even pay my BACS payment 1 day early, I’m unsure where all bad the reviews come from as I have enjoyed my time with pockit and look forward to keep using them as my daily account, if recommend this for anyone who has any financial difficulties or can’t open a mainstream bank account as this is your second best option.
Worst bank ever
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nothappy31033 –
2021-11-30
Had a payment come in for a car I sold which then caused my account to be put into review I was told I will have my account up and running again soon 5 weeks later I send emails daily and they respond maybe once a week if that! It’s so fustrating as I’ve been unable to do a lot of things due to not being able to access my money!! ABSOLUTE JOKE!!! Worst bank ever! 5 weeks and still no answer as to when I can touch my money. One email to customer service replied to me about something I hadn’t even asked it said about closing my account down and I need to make my balance 0, well how can I do that when I can transfer the money?!?! Fustrating doesn’t even come close
Mr Eslami
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Ogfhirgu –
2021-11-26
I been a customer of Pockit for several years now and I always had kept good records and balances with them,about a year and half ago I was away from uk and during that time somehow someone managed to hack into my email and when I got back to uk I had to obtain a new phone number as my phone wasn’t used in uk for over a year so I had to get a new number,since my email was hacked into the Microsoft wouldn’t let me use the email I gave to Pockit and since they had turned their phone off to their customers,for eight months now I been trying to contact them vi my other email address,but every single email I’ve sent them “121 emails “ they responded with”sorry,contact us with your own email,the one you gave us!!!”but in every single email I sent them I explained that I can’t get into my old email as it’s been hacked into,yet they gave the same reply??!!!!their phone number is been unmanned for since the COVID-19 started and now that all is been back nearly to normal and every single companies is been reopened,yet Pockit still”HAVEN’T REOPENED THEIRS??!!!!!!”and yet they will not help their own customers when it’s been their fault for not reopening their phones!!!!!!i am a severely disabled person and need access to my opp and yet all this being their fault,they are not prepared to open their lines in order to not pay someone to man it??!!!!all that at the costs if their customers,I wish I had never opened the account with POCKIT
:( soon as I get my card I give 5 stars 100%
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AG.MAGX.SITE –
2021-07-22
Unfortunately, I've been waiting for potatoes for about a week! In addition, an email constantly comes to confirm your identity, what I have already done in a new way, the application does not make it impossible to confirm your identity, that is, scan your passport and your photo! I was looking for They wrote to me so that the card would come quickly so that I would put 10 £ on my account I still could not understand whether they had some kind of mistake or was it a scam some online bank was working as it should I can transfer money to and from it, but the cards to Unfortunately, I haven't received it yet and I can't understand why they want me to verify my identity, I would be happy to, but there is no such possibility in the application since I have already done it
Mr G Hussain
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Ch.Fazalye –
2021-06-17
I opened an account at the end they asked me for ID with this they said I would upgraded so I sent my ID it was verified a few days later my friend transferred £50 as I needed electric gas food quite desperately anyway when I went to check my account it wouldn’t let me in giving a message saying my account was under a security review they wouldn’t tell me why and couldn’t give me a time frame. You can’t phone them their webchat is down so you have to email them. At first they asked for my ID again and then nothing for days so emailed them everyday after that no response then a standard message saying they’d received my email and were dealing with my account as fast as they could again no explanation. It has now been 4 weeks or just over I got an email yesterday saying they hadn’t forgotten me but was addressed To Mr, etc. Not even my name there so I tried to open another account with different email but everything else the same they soon sent an email saying I already have an account. So basically they have my money and I feel that I have been robbed. I’ve sent emails to this affect but no response. So please stay away from these people
Disappointed
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N1355 –
2021-02-09
For the past 3 weeks I’ve been trying to find someone who can help me regarding my account’s login,
because for no reason my login password doesn’t work, they say that I have to contact them, then when I call there is a answering machine saying (due to the COVID-19) no one is available, and all the customers should email them, and I’m wondering how possible it is to get a virus behind the phone?!🤔 anyway I’ve sent them a several emails , still No one there to solve a problem, imagine you desperately need a money and people who are dealing with this which means giving the customer services, they are taking their time!
I don’t blame the developer. I’m just stuck in a though situation, and I had no other options to send my voice to the people who are not responding! Such a shame!
Thanks to your team for all your help!
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Ellie0789 –
2021-01-13
I see a lot of complaints and bad reviews on here but honestly although I’ve had a few problems with them, every time I’ve got in touch they’ve sorted it out! Just over Christmas a certain cash machine company took my money even tho I just pressed cancel on the amount so I could request another. Although it wasn’t pockit cards fault and we had no choice but to wait up to ten days for them to return it. To my surprise they kindly gave me a payment of good will gesture to help myself and my family out over Christmas! Which by the way, saved a lot of heart ache esp to 3 very young kids and stopped them from going hungry! So thank you pockit team! Truly saved the day and will forever will be truly thankful!
Get one
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Gallis 244 –
2020-12-07
I find this card really useful... I load it and use it for on-line shopping also it allows me to leave my main cards at home and carry this one which has limited funds on it. I have Additional cards for my children, I load it they spend it... loading money is quick as well which is useful when you get a phone calls/text out of the blue.
Also offers cash back with some decent retailers...
As you can guess I get good usage from my card and I recommend it as a back up card which can be used anywhere as a means of payment.
No customer service on phone eve no reply of emails
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MUNTAZIM –
2020-10-27
Not recommended ! Did open account card arrived very quick account was working for a week then sudden account restricted and massage coming sorry account is reviewing your detail and one email also came with some requirement I did provided other bank statement picture with passport and provided British passport also and it been more then 6 month's now no one replying on email and phone customer service even don’t have any access in verification depart says contact with email It’s good no more only £3 or maybe £5 in account so it’s ok if they not open I am lucky it happen before my salary transfer very bad customer service experience.....
Second Chance
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Congereel –
2020-07-31
I’ve been a Pockit member for the last two years, I was severely P****d after the wire card debacle and seriously considered ending my association, however after further consideration and learning all the facts I came to the realization that my somewhat knee jerk reaction was considerably unfair on my behalf, on reflection I realized I have never had any issue prior to the afore mentioned. I would like to thank Pockit for their total transparency and wish all the team the very best for the future, I will remain a Pockit customer for the foreseeable.
Yours truthfully
Neil Williams
Frauds
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arunswtguy –
2020-07-30
They are nothing more than thieves. Please I recommend never sign up for this account please. Its my worst experience. Open any other account but not this. One of my incoming payment of £610 on 29th. Jun. was declined on this account when this account was under some kind of maintenance and the payment didn’t even go back into the sender’s account. I confirmed that. So When I tried to reach to the customer support by telephone it was Completely impossible. They put you on a hold for an hour and so and after simply disconnect the calls every time. So I tried to reach them by email which they are not even bother to answer. So I tried to reach them by web chat. When I finally managed to chat with them they asked me my details. When I just simply give them my all the details. The customer executive writes me that you have failed the security and I am going to block your account. Its simply ridiculous as my details were absolutely accurate. And he blocked me even without any further chat even before when I tried to give my reply. Now I had £82 in my account. So all together £692 I have lost all of my money. And I just can’t get it back. They are simply just ignoring me all the time. Because I am unable to talk or chat to any customer executive now. I can’t get my own money back. That is why I am trying to aware all of you guys please do not open this account. You will stuck too.
Money on card, can’t use the card or withdraw the money.
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olllllllieeeeee –
2020-06-23
Ordered a card, set up an account and put money on the card. To activate the card you need the PIN number which you can only get after you have answered the message to the question (what is the first school you went too...) I answered the question with the same answer on signing up but it says it’s incorrect, the only way to reset the question is to contact via phone which is what their faq’s say. I’ve been calling for over a week now, spent over 4 hours on hold collectively because it cuts you off after half an hour on hold, not only that but it plays the COVID message 3 or 4 times at the start of the call. I tried to withdraw my money but obviously I can’t without the answer to my secret question which doesn’t work. So now I have money on a card I can’t use, can’t talk to anyone and can’t get my money back soo yeah 1 star rating from me which is justified I think.
My money has been blocked?!
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Maria0017 –
2020-05-16
I had loved this service UNTIL NOW, I emailed them during this lockdown were in to ask can they block a company from taking a payment? I just didn’t want to pay a £9.99 membership fee they never mentioned when I ordered something, so it took ages for pockit to answer me and they said they will halt my account so no payments can be made?! Halt my account for how long?? I could of blocked my card myself the app lets you do this ?! And I’m in lockdown I suffer with asthma and bronchial issues and I’m 62years, I’ve waited a month to get any groceries and I have an Asda payment due out in a few days, I finally got an online order by the skin of my teeth , I will be paying a mini cab to pick it up for me and if there going to keep my account locked I’m not going to get my groceries?! It’s appalling almost criminal to block my money , especially during these coronavirus days, I’m worried stiff I can’t get my groceries as no payments are going out, and I’m due another payment to go in this week which I can’t stop , they took me ages to answer when I just enquired can they stop a payment, had I if known they would block my whole account I wish I kept my mouth shut, I’m worried stiff I’m not going to get my grocery order and my fridge and cupboards are empty and I’m here alone , my daughter lives 160 miles away!
Right now I’m worried and really lost faith in the company that I loved until now!
Brilliant
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Clones12 –
2020-05-05
Been using this card for couple of years now can be used just like a credit card. Without the hassle of interest as long as you have money on it, it accepted anywhere and never gets refused, no hidden fees and easy to top up. I tend to transfer from my bank account and the money usual available on my card within the hour.
The one issue I have had was quickly and professionally resolved over the phone. Could not ask for a better service.
Terrible
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Chazermay13 –
2020-05-02
100% would NOT recommend this service. Myself and a friend got stopped on the street and we’re basically forced to sign up. You have to put £10 into the Pockit account otherwise they take £10 from your bank as a sign up fee. What they don’t tell you is they actually charge you monthly to use the service, you can put money from your bank to Pockit but you can not transfer money from Pockit to your bank account. I signed up over two months ago and have still not received a card. I’ve emailed multiple times and have been told they were sending a new card out ( so about 3 cards were meant to be sent out) in which none have arrived. This meaning I have no card to activate my account, no way of getting my £10 back either but guess what. £10 isn’t even in there now because of the monthly charges. Absolute scam! Just a way for them to get money 😕 DON’T recommend!
Dont bother
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pnekflc –
2020-03-31
DO NOT register for this card! I purely opened that card just so i could finally get my savings from LOQBOX. Finally after a while waiting for MY MONEY i received into this account and done a transfer to my other account which i hold a card for so we can do a food shop! To then be told i have to wait up to two days but whilst making the transfer it states 2 hours! My partner is self employed and due to COVID19 he has no work coming in we have 3 kids one which is a baby and bare cupboards (since selfish people decided to stockpile leaving others with nothing!!) ive waited over a week for this money to come in and now it is going to be even longer waiting on this company to do the transfer! Literally so angry! Stay away from these and LOQBOX!!!!!!!!!
Boxer
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boxer for life –
2020-03-18
Really good customer service never had a problem with any staff member they all ways help and get matters resolved prompt but one guy only one it takes to mess it all up Noah the guys name is cheeky and rude really hope I don’t get him ever again I asked to speak to any senior managers he was adamant to not pass it on to any one I asked to speak to different member he hung up not happy but overall love the rest and love this product 100% my whole family has one and I will continue using it and I would urge people with bad credit to get one before you know your back there living life again
Regards
Z.akhtar
Don't trust your £'s with these bandits
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Dexcova –
2019-12-16
I have very little good to say about this company.
I only use this card for small amounts and transactions. A lot of the time they failed causing embarrassment and recourse to using one of my other cards. Several weeks after having the card, I was locked out of the app for no apparent reason. The message said: "Unfortunately, you won't be able to access your account while we're reviewing your details. We appreciate your patience and we will get in touch with you once the review is complete."
This was over a month ago and they haven't been in touch at all, I'm still locked out and I still don't know why. The thing is the amounts I had on the card were so small I can't see what the problem is, but they're still taking the monthly fee.
AVOID LIKE THE PLAGUE!
JOIN MONZO INSTEAD it is more reliable and no monthly fee
Very good, and priced fairly
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GrumpyOzPidge –
2019-11-23
I transfer my shopping money monthly so I can keep track of what we’re spending and set ourselves a budget. I really like that I can have sub accounts which I use for my children so they don’t carry cash around with them. The 99p fee per month works out a lot cheaper than the annual fees that the children’s pocket money cards charge. Although I appreciate that they have more features, if you have more than one child they work out very expensive!
The only problem I’ve had is the contactless chip has stopped working on mine and my partners card. And my daughters card was declined a couple of times when there was actually money on it (possibly a contactless purchase?!)
I’m very pleased with it overall.
In my pocket
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review by margaret –
2019-10-28
Excellent service from Pockit, only 99pence a month. Save your money in a very secure place. No lending just what you top up your card with. No hidden fees. The Pockit app is very easy to use and it tells you everything about your account. I can use my card anywhere also online. Protects you from getting into debt. Top up with anything you can afford. Even £10 or up to £200 in a day. Immediately goes onto your card and you can spend it right away. I have been with Pockit almost 4years now . Trust it completely.
The best prepay card
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Imran007 –
2019-08-25
Been usin this card to pay for a lot of stuff and is absolutely brilliant. I’ve had this card now for some time now and although I do have a bank account, it’s not always easy to deposit money as I work nights and can’t always get to the bank in time. A lot of times I used to stay up till the bank opens or get up really early so as to get to the bank on time and sometimes always rushing before they close or worse can’t get to the bank in time, ie rush hour, problems parking and queues, etc.
This has made my life (personal and working) so much easier. Just pop into any pay point shop, day or night, and load your money and it’s available straightaway. Brilliant! Can’t recommend this enough. Only issue I have is transfer in or out takes time, sometimes it’s quick about an hour and lot of other times it takes longer. Someone please sort this out. Everything with the app is spot on, notifications, sign in using Touch ID, balances, statements, just like a contemporary bank but more.
Thieves scamming
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coraljane95 –
2019-08-18
vile scamming thieves
‼️ Keeps deleting my comments every time I post a comment on Facebook ‼️
Do not bother going to them or setting up an account with them! They are thieves! They’ve stole £500 off me and my 2 year old daughter and locked my account saying it’s under review!!! Bare in mind I had it for 1 day!!! Now I haven’t been able to access my money for over a week !!! They’ve put us into hardship where I’ve had to go to food banks and charities to help me out! I have rang them every day to the same excuse that someone will be in touch with me!! They haven’t!!!! The only correspondence there has been is me ringing them!!!!!
I have cried down the phone to them trying to explain my daughter has no food and that the money in the account is for the month! I have been in hospital because this whole situation has made me ill and my mental state flare! It’s disgusting how they speak to people and disgusting the way they are treating customers! Most of the good reviews are done by fake people it’s vile!
‼️ They are a complete SCAM DO NOT BOTHER! THEY WILL STEAL YOUR MONEY ‼️
Not just me either people have been waiting over 2 months for there money back ‼️‼️‼️‼️‼️‼️‼️ READ REVIEWS ON TRUST-PILOT ‼️‼️‼️‼️‼️
Keep deleting my comments Pockit because I will post this every single day until I have someone give me my money back ‼️
If I could give 0 stars I would
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Jesw86 –
2019-05-31
Nothing but a complete and utter joke.
This card has got me into debt!!!! I can’t set up direct debits for my council tax, home insurance, mobile phone bill, car tax or gas and electric and these are the only few I’ve tried! It’s the worst ‘account’ I’ve had in my life on this planet. They send me emails telling me my transfers haven’t gone through, so I send them again just to find out the first one did go through anyway but just didn’t show on my balance until the next day, so I’ve been charged 99p to send them both times now I’ve got to mess about trying to get my money back. Literally waiting on my new ID to come through the post to open a real account and this card will be on the fire!!! Pathetic is the only way to describe this.
Horrendous Company!
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mckd97 –
2019-05-18
1* is even abit high!! PLEASE AVOID.
Horrendous company who allowed me to setup an account very easily. Card paid for and was in my hands within 3 days.
My friend owed me some money (approx £300) no problems. Arrived in my account the next day. THEN!! Pockit decide to block my account and demand all sorts of identification. Happy to send as I want to unblock my account and be free to use the bank. This was the beginning of April. They keep sending me the same automated message saying they cannot provide a timescale but should be approx 24 hours. Its been WEEKS!!!!!!! Blocked account and no access with no urgency with the fact £300 has gone and was very needed for bills. Asking for personal conversation screenshots (possibly to extend the time between scamming me and hoping I give up) THE MOST RIDICULOUS COMPANY EVER AND MANY PEOPLE HAVE HAD THEIR ACCOUNTS BLOCKED. Loads of people have written negative reviews on facebook. I wouldn’t mind but it has been 6 weeks and their customer service do not care I am going to end up in debt if they do not release the money.
So far.....not too good!
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Harry Broph –
2019-05-07
I have just opened a Pockit account and found that trying to use their website is a nightmare. I tried to open an action request without success. I moved on to another again it would not open. I tried to change the date of a loqbox payment as I knew that my account would not be able to pay it ( for 4 days) and finally had to close it. When I was eventually able to make contact by phone....it takes ages to get a response... I learnt that loqbox is a third party and I must now chase them to get my opening payment for the loqbox. I have only just opened a pockit account so my loqbox fee of £9.99 could be a throwaway. I was told by the pockit rep. on the phone that they wait for up to 10 days before cancelling the loqbox arrangement! If I had known that there would have been no problem. Harry Broph
Great spends account
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jdssdj😁 –
2019-04-03
Great app and great product. Fresh and vibrant colour so no more losing your card or if you do it’s easier to find.
Let’s you do what most banks let you do.
Only down side for me is it doesn’t offer faster payments which is odd as it charges a pound for transfers so would of expected that to be a faster payment. Tho that’s not. Problem for me the issue is when receiving a transfer from my high street bank which does offer faster payments and for free but takes a Few hours to hit my Pockit account and up to three days. Not the end of the world but still slightly annoying at times.
Overall tho still deserves five stars.
Loving it,makes my life so much easier
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Joannemann76 –
2019-02-06
I found pockit on Facebook of all place. I got my new card and account the next day,I was told up to 5workimg days. The app is great everything you need always at hand,it very easy to use. When I called the call centre help line for some help, the lady was very nice friendly and really helpful. I've had no problems at all with my pockit account and card. The card is contactless so can also be used on the bus or need something quite. If you are thinking of getting an account yourself I say do it. It's made my life so much easier I had no ID to open a bank account. Thank you Pockit
Love You
Good app, but...
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challsworth2 –
2019-02-03
This is a good app for managing your Pockit prepaid Mastercard, which I have to say is excellent. However, in recent updates the app has not been as accessible as it used to be. Most importantly, VoiceOver users are unable to see their balance; it is simply not spoken. Also, VoiceOver users are unable to block/unblock the card either. Double tapping on what appears to be the place to block or unblock the card achieves nothing, when it should perform the appropriate action. The workaround for now is to use the website, which is more accessible than the app. Talk about odd! Overall though, good app and excellent service.
Brilliant
–
JacKickJones –
2018-12-04
very minimalist approach to having you own card and bank in your pocket. Fantastic and would recommend 99p a month is great an worth it only issue is there are other functions that cost money in the app like transferring money that costs 99p and putting money on your card with cash cost 99p is well these functions made me so happy with the app but is far to expensive. If they would just charge 99p a month to use most all feature as some of these basic ones this would be number one uaccount is free but doesn’t update as quick as this.
Beware this company is a FRAUD!
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Mo Gul –
2018-11-14
I had been a Pockit customer for a year and used the service as my secondary account. One day i was going through my transaction history and noticed a few transactions which I didn’t recognise. I immediately contacted Pockit to report this and the lady i spoke with said it will be looked into and somebody will be in touch soon. A few days later I received an email saying your account is now closed, I contacted Pockit straight away and nobody could explain to me why my account had been closed not even a manager! To make matters worse I received a refund into my account on the day the account was closed and they company is even refusing to give me this refund which they have confirmed came into my account! The unauthorised transactions on my account ammounted to around £300 and the refund around £50 so this company has defrauded me out of £350 and decided to close my account instead of investigating it and resolving it. I would NOT recommend this company to anyone. Stay away!!! Absolute FRAUD and the worst customer service I have ever received in my entire life!!!
I use it as a budget card
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Sophs2208 –
2018-10-13
With so many transactions going in and out of my bank account I wanted a card to just put my monthly spending on to keep a better track of my finances. I researched a lot of these cards and despite the 99p charges here and there, this card came out top. To be fair to the company, the card has to make money somehow so I get it. The card has worked everywhere, except Pay at Pump Petrol stations. The App gives you daily updates on your balance, advises you when the card has been used and monitors what you spend your money on. I think this particular card and app has been very well thought out and I believe it’s the best on the market.
Greatcard
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jam2dajar –
2018-03-10
Great wee card to start saveing with as you can also pay anywhere and use it for inernet shopping well worth getting!!! I am 35 but don’t have a bank account or credit cards as I mucked all that up when I basically not knowing at17-18?bumped my check books at the time so I have ran from banks but I kept haveing to use other peoples accounts familay and freinds in order to top accounts up I applied for this the Pockit card was with me in 2weeka and I now can do all sorts off things I hadn’t even realized I had from I’m amazed what this wee cards done for me I’m even now gonne go for a new bank account
Disgruntled
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Dronnylober –
2018-02-17
I’m afraid I’m struggling to find anything good to say about Pockit. They are almost impossible to reach by telephone, (the number on my card has been replaced by another) and when you do get the right number, an hour or more will suffice if you want to speak to someone.
When you email an urgent query about a possible fraud, you are promised a reply within 48 hours (which would be poor enough) but a stock impersonal response is sometimes issued, sometimes not, after around a week.
I have yet to get a conclusion to a straightforward recall of a pending payment after 4 months. They send the same reply about ‘not having a timescale’ each time, so with or without the App, the service is appalling.
The App constantly asks you to sign in using Touch ID. This does not work. Ever. To be asked to try something you know not to work each to you log on is frustrating to say the least. When trying to add funds, the app frequently crashes or even says the loading of the card has failed, when if you log out and in again is actually hasn’t. This can, of course lead to transactions being taken twice, plus 99p fee of course.
Really, both the card company and the App leave a lot to be desired. There should be more respect for their customers and a reliable interface.
Mr Kevin wilkinson
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Rob (w-s-m) –
2017-12-02
I really like Pockit, it’s fairly priced with the charges, I am using this account with three separate balance cards on it For my children so I am able to transfer money to them and keep an eye on what they are spending it on, this really helps for Christmas and I would definitely recommend them, the only reason I have given 4 stars and not 5 is that the customer service number is very poor as nobody ever answers the phone, but if this was improved it would give your customers more confidence and enable you to sort out any problems very quickly, after all top customer service is the key to any business. This is my constructive criticism and if this was improved I would rate them five stars.
I hope this helps
many thanks Kevin
Great alternative card
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blwael –
2017-09-28
It's a very useful and good card for me so far as I can do all transactions online and in store with no fuss. It helps me maintaining my monthly financial expenses as I can manage it wisely because I only reload the amount that I need to use especially for shopaholic like myself. The only thing that Pockit needs to improve is your customer service handling time and waiting time. I personally think that your customer service and customer waiting time are still very poor, therefore I always try to sort any issues I have with the card by looking for answers online rather than phoning your team. Thanks