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Description

Want instant access to the latest Screwfix Catalogue and Deals Papers? Want to build lists on the go? Then the Screwfix Catalogue app is for you!
Catalogues – Download and browse the latest Screwfix publications using the search and index functions. You can add items straight to your lists by simply tapping the products code on the catalogue page.
Shopping lists & in-store ordering - The app replicates our in-store order form and allows you to build, save and manage your ‘lists’ all in one place. Check stock and confirm your products before generating a code to complete your purchase in-store.
If you have any feedback on what you love about the Screwfix Catalogue app or if you can think of anything that would make it even better, let us know by emailing appdev@screwfix.com

What's New in Version 5.0.1

Content update

Seller

Name

Screwfix Direct Ltd.

URL

http://www.screwfix.com/help/mobileapps/

Information

Developer

Categories

Version

5.0.1

Size

39.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 11.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro11FourthGen, iPad Pro11FourthGenCellular, iPad ProSixthGen, iPad ProSixthGenCellular, iPad TenthGen, iPad TenthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

 1.8 (586 Ratings)

App Store: Customer Reviews

Absolutely useless

 – 
Roaroaroa
 – 
2022-12-03
Version 5.0.1
First you have to notice that you have to then download the catalogue and install it. I search for 8mm wall bolt. “Not found would you like to search online”. No I would like to remove this pointless app.

Useless Search Function/index

 – 
George Feathers
 – 
2022-10-11
Try looking for ‘Pipe lagging’. You won’t find it. Try ‘Pipe Insulation’. Nope. Doesn’t exist. Lastly, try ‘Insulation’ then scroll through an endless list of vaguely insulation-related items with no pictures till you find something that might be what you want. It won’t be. Repeat this for ages and for every damn thing on your buying list.
When you finally find what you’re after, can you click and pay for it? Nope. There are more bloody hoops to jump through.
Useless, infuriating app. Fire the developers. No, better still, send them to a psychiatrist and try and find out why they inflicted this sanity-destroying cack bucket on humanity.

Totally Confused

 – 
Pfyer
 – 
2022-03-18
Version 4.0.13
I was expecting an online shopping experience. All I saw was tiny pdfs of catalogs. And no way to register.
Deleted it after a few minutes.

Useless

 – 
Gral_84
 – 
2022-02-18
Version 4.0.21
Uselesd

useless

 – 
herman_zan
 – 
2021-12-23
Version 4.0.22
The most useless app ever created

Totally confusing - not fit for purpose

 – 
c yes gj J gas g be h
 – 
2021-11-28
Version 4.0.8
To many problems to list - the old App worked perfectly well, why change it?

NOT progress

 – 
&steve&
 – 
2021-11-14
Version 4.0.14
So I used to buy via this app... but now you are making me download an entirely new app to do the thing I used to be able to do easily... sorry Screwfix.... I’m off to Toolstation 👋🏻

Rubbish app

 – 
Scorcherfil
 – 
2021-09-22
Version 5.0.1
I was looking for a specific tool and did a search which came up with nothing so I searched for tools in general and it still came up with no results.
REALLY ? I think the app developers need a kick where the sun doesn’t shine! Absolutely pathetic, so I went elsewhere, so much easier ;) .

iPad version?

 – 
Blobhead778
 – 
2021-09-08
Version 4.0.18
Would be great to have an iPad version of this offline catalogue. New app is great if you have good 4G, less so if you are stuck in a basement and need to build a shopping list. Oh, p.s hope the fix of the other app goes well so at least we can all log in!!

Trying to put themselves out of business.

 – 
Bill Soulstar
 – 
2021-07-08
Version 4.0.9
Im a big fan of Screwfix and have always been impressed by their simplicity and ease of access to products.
I’m baffled by the shockingly poor design of this “app”. The need to download a massive - data heavy - catalogue, which then has no straightforward way of ordering ,seems to be an intentional obstacle to online ordering by phone. Im not easily stumped by technology- but I gave up on this and used a competitor.

Very poor, surprised at Screwfix.

 – 
mart1243
 – 
2021-06-29
Version 5.0.0
Not a patch on the original app, badly designed, ill thought out, won’t go to full screen on iPad, you should listen to your customers and give them what they need. Scrap it and start again.

Terrible

 – 
Skinbobrabbit
 – 
2021-06-12
Version 4.0.7
Whoever signed off on this latest version needs sacking. How can Screwfix make such a pig’s breakfast of a ordering system that was already flawed?

Horrible, just horrible

 – 
Chunkybuns
 – 
2021-06-10
Version 4.0.15
I don’t know who Okayed the latest version of the app but they need sacking. It is awful, absolutely awful to use. The old version may have had its issues but this makes things ten times worse. So now you have to download the entire catalogue/s to be able to search and the search is shockingly slow and almost never finds what you’re looking for.
The only redeeming feature is that Toolstations app is as bad if not worse. I wonder if they are done by the same company.

Letting company down

 – 
Vantage1976
 – 
2021-05-06
Version 4.0.16
Screw fix need to invest in this app as it is shocking for a company of its size which is used so much by tradesman on the move. App is slow, clunky, search engine is not specific enough and the overall user interface is not good to use.

Poor Design

 – 
colinatkinson
 – 
2021-04-27
Version 4.0.11
This is possibly one of the least intuitive apps around....to misquote Morecambe...all the right notes, but in completely the wrong order.

Don’t bother

 – 
I am ed
 – 
2021-04-25
Don’t bother. Use the other app which links through to the website’s version of the catalogue.
This app downloads a pdf copy of the in store paper catalogue. You have to zoom to see any of the details and it doesn’t link through to the reviews.

Terrible App

 – 
Holedriller
 – 
2021-04-25
Looking through an online catalogue with hundreds of pages then having to insert a number into a shopping list then go back and find other items - not for me its too long winded - regular screwfix customer now gone elsewhere!

Petr

 – 
Petr Schenk
 – 
2021-04-21
No no no no no 🙈🙈🙈

Horrifically bad

 – 
DMeek12
 – 
2021-04-19
This app is terrible, glitchy, slow and extremely frustrating not user friendly whatsoever. Don’t believe me then try downloading it and make a purchase. Then most stores never having the items in stock if your lucky enough to find one trying to make a payment for the item is a nightmare. Pop up ads, pop up questions, offering ad ons. I just want to pay. I lost count in the amount of times I had to click on the pay button that takes you to the basket only to be presented with another pay button asking you to click again to the basket then another and another come on is this really needed. Rubbish I’m using Toolstation now.

App changed without notice

 – 
liquidderpz
 – 
2021-04-17
App changed to just a catalogue and now have to download a new app just to be able to search for item

Worthless now

 – 
MrIousBe
 – 
2021-04-16
The last update threw the entire ability to browse online from within the app and add it to the chopping cart and check orders. Now the only thing you can do is download catalogs to browse from but I don’t want to download large files as everything is available online and easier to search. As such, this app just became utterly useless and will be deleted after this review.

Better before

 – 
Dazzo73
 – 
2021-04-13
The previous version was ok - this is ten steps backwards - now using website only

This is just terrible!!

 – 
The GC.
 – 
2021-03-31
Don’t download!!, this has to be the worst app I have ever used.

Someone needs sacking

 – 
angry man 😡
 – 
2021-03-28
Why have you made this so long winded to order anything. It was fine before. It’s even butting me off ordering because I can’t be bothered going through it all

Cousy met list

 – 
Northern camper
 – 
2021-03-23
I can’t seem to send a list to my basket so I can purchase it only allows me in store it would be useful to do this

Rubbbish

 – 
riince
 – 
2021-03-20
The old website where you could just search and order was so much better
Tool station for me when it's not broke don't waste your money mending it very sad

The NEW catalogue app

 – 
Topchippy
 – 
2021-03-20
Truly awful ..... what was wrong with the old one ... that was simple which is what it is all about ... it’s really quite painful to use ... very disappointed

Awful

 – 
Jay1457654
 – 
2021-03-18
What a useless app

🤦🏼‍♂️

 – 
John fingerbum
 – 
2021-03-17
What have you done! It wasn’t great before... didn’t think you could make it worse

Nee App

 – 
Rucked
 – 
2021-03-11
So you have brought out a new app again with a new layout, again. Found the previous version far superior and user friendly. You have removed sub types on the new version ie in sockets I can no longer select type etc also app is a lot slower loading pages

Shopping List

 – 
Rick3941
 – 
2021-03-06
Preferred the Old App as you could browse the catalog and create a shopping list which you had the option to order online for collection or delivery. Now you have to take the shopping list to store to order.

Now pointless

 – 
SamG19
 – 
2021-03-01
Used to be a helpful app, but now it’s pointless. Instead of updating this app, they’ve removed features and created a separate new app.
Very bizarre, but don’t bother with this one.

Awful app

 – 
jezz_r
 – 
2021-02-27
Such an annoying app... log in at start screen, then still have to log in at order screen. Does not remember or recover email address or password like nearly all other apps do, no quick access pin, annoying back button takes you out of shopping, often logs you out if too long, drops basket list whereas other apps will hold it till you delete it. So frustrated with it I'm considering going to Toolstatio which is further away, but with the daily frustration of this app, it will probably be worth it!

Worst shopping app

 – 
Javent
 – 
2021-02-27
I thought this would be Amazon for tools. It’s just a catalogue. It’s pointless. Just go to the website instead. That’s what the app does if you actually want to buy anything.

You’re Better Not to Use This App.

 – 
micknbeighton
 – 
2021-02-25
1. Changing cookie settings is difficult because the controls are hidden and ambiguous.
2. The search facility does not work for the majority of search terms. I’ve not succeeded in making a purchase.
3. The dark depressing visual appearance and the unpleasant font style were the final straw - deleted.

This is the old app!

 – 
GazLo84
 – 
2021-02-25
This is the old Screwfix app. They just released a new one. I had to search Screwfix shopping to find it. The new one is amazing, let’s you order items, holds 18 months of receipts and you can even press a button to let the store know you have arrived, they will then bring your items out to you! Massive upgrade!

Not an app,This is just the website.

 – 
kingofthenorth81
 – 
2021-02-21
How any company that operates online doesn’t have an app where you can login and buy is unbelievable.

Just pointless. Absolutely pointless.

 – 
Econadict
 – 
2021-02-17
It’s like they didn’t even try. If the app cost more than nothing to develop, it was a waste of money.
No really functionality, just points you to the website. Might as well bookmark the webpage and not bother with the download.

Rubbish

 – 
Zxyzxyzxxx
 – 
2021-02-15
App won’t allow you to sign in?

Awful app

 – 
Jimbo798658
 – 
2021-02-13
Trying to book gear for a job the app keeps doubling the items in my lists then tells me there is no delivery but collection only. The app does not give you options on collections half the order is in one store and the other bits are at others but wont let me choose each item. Getting rid of the app as an electrician time is money and screwfix just seem to wanna loose customer with there poor service and excuses due to covid!!

Useless !

 – 
Tyke1
 – 
2021-02-12
This is the most useless app I’ve ever had. Every time I try and buy by click and collect it tells me there’s an error. It’s been doing this for months whether I try and buy by phone or some other device.
Usually end up going to B & Q instead, absolute rubbish get it sorted !

Issues

 – 
Kijllo
 – 
2021-02-12
I stay logged into the app, but as soon as I choose shop online I’m logged out.
Just have an app that’s for shopping online like the old one.

Unreliable

 – 
Lauerinn3
 – 
2021-02-08
Won’t log you in most of the time, doesn’t recognise my postcode and is a pain to use

Come on

 – 
Robina the first
 – 
2021-02-06
Your website is amazing. Why is your app so rubbish. It’s like going back to windows 3.1. Apps should be simple more efficient versions of the desktop. It’s like this app was forgotten about. I hope your app team gets some support and gives it a revamp as for now I’ll just stick with the desktop version.

Waste of time

 – 
Ski2460
 – 
2021-02-06
Absolutely rubbish it’s far easier to order online & much quicker review from 2 yrs ago also mentioned this reply was thanks we look to ways of improving but obviously they are not & they are not listening to people, so after only trying to place 1 order depleted the ridiculous app and go online

Poor & pointless

 – 
andy38-ash
 – 
2021-02-06
I buy quite a lot from Screwfix, usually small stuff for DIY but I thought an app would be great and useful for browsing quickly, easier checkout, historic purchases etc. Unfortunately not.
Really, the app is just a slower and less feature-rich version of the website. Looking at the release history, there’s not even been a minor update to the app for over 3 years, just bug fixes & patches. Which is odd considering the terrible reviews it has.
You do wonder how companies like Screwfix expect to survive the next 10 years whenAmazon (and others) are forever innovating and developing better and faster delivery along with an amazing experience in their apps.
investment needed.

Screwfix App installed and then uninstalled immediately no iPad version beware

 – 
Nomisthewise
 – 
2021-02-06
Sorry Screwfix got to give you one star at the moment downloaded your app and all I got was a window the signs of a mobile phone not much use on an iPad.
Come on now you are a big enough company to invest in an iPad version!

Cannot login

 – 
g&b c
 – 
2021-02-03
I have changed the password a few times but the app doesn’t recognise the email or password, all good on the website

Poor

 – 
Tonymyboy
 – 
2021-01-28
Not an outstanding app and not easy on the battery.

Not a great app

 – 
Booothie baby
 – 
2021-01-28
Brilliant company but app is rubbish
Seems to just take you to a mobile friendly webpage but more importantly, keeps logging you out, very frustrating

Could be better.

 – 
Lee_hal1
 – 
2021-01-27
Don’t really see the point in the app to be honest. It just takes you to the shop in the browser, where you have to log in again.
Be a lot better if you could just do everything from the app.
Please improve the app as I use screwfix a lot and this would save time.

Screwfix have totally missed the target here .... just takes you through to the website to shop

 – 
*LimitingFactor*
 – 
2021-01-23
I don’t get the point of this app at all .... you can’t search and shop in the app, it gives you an option to ‘shop online’ which takes you through to the website interface, but with slower performance and less screen space than just using the website through a browser on your mobile.
What a waste of money developing this - someone got sold the emperor’s new coat!
Kinda feels like someone said, we should get a mobile app 💡. We’ll let people download the catalogue, so they can squint at it on a mobile phone. And we’ll have a link through to the website to shop online! 😂🤦🏻‍♂️

Could be better

 – 
Magikman101
 – 
2020-12-27
I use the screwfix app often. I like how easy it is to search for items, simply typing in key words to find or in the drop down menus. Special offers are always great to look at as you sometimes have some great deals. (Black friday 2020 some great deals)
Issue i have found is finding my previous orders via the app. Id like to see a ‘my orders’ section so i can re-order products.
Sometimes the app is glitchy too! I sometimes click on something like ‘specific screws’, press the back button then it loses where i was up to, therefore going back to homepage again.

Love screwfix, hate their app & product descriptions

 – 
Andy chalmers
 – 
2020-12-06
Ive been busying off screwfix for years. As a company they are great. There app works ok but very annoying. Website is better but not great. Search functions very poor. Easier to google search a screwfix item than the screwfix search. Once you do find the item the descriptions are pathetic so have to read through the Q&A section to possibly find your answer. Even simple things like sizes are missing. Very poor. On the plus side once you finally find your items, ordering them is great, pickup is great, customer service is great, prices are good, quality if items is usually great and returns are easy. Pull your finger out screwfix and improve the app, search function & item descriptions and you would have 5 stars off everyone im sure.

Dreadful App

 – 
Griff636
 – 
2020-11-15
Having just downloaded this app I’m about to delete it straight after this review. On opening the app you are greeted with the usual Covid warnings and couldn’t find a way to exit this and do a simple search until I realised you have to download the whole catalogue or should I say catalogues as there are two to choose from which take up many megabytes in your phone. No thanks.
Just had a second attempt at using this app. It can only be used in portrait mode but doesn’t use full screen anyway. This app is useless in every way. Very strange for such a huge company.

Fixes

 – 
Tgk1969zxr
 – 
2020-10-14
I noticed lately that you can see the review stars on the initial product list but when you open it they cant be found and so you cant read the reviews. Also you are unable to expand the pictures to have a closer look at products.
Apart from that the app works pretty well.

Worst shopping app I’ve ever used

 – 
JG667
 – 
2020-09-13
I’m a bit of a fan of Screwfix and buy very regularly through the website, but this app massively undermines their customer experience.
All this app seem to do is point you to the website, unless you download the catalogue (100mb) and I guess you need to keep remembering to do this (and also separately download the special offers). This might have then perhaps meant that you could add items offline (for example when out on site), except that you can’t add anything to your list unless you’re online.
This then leaves you thumbing your way through the pages of the catalogue. You can navigate the various sections as you would in store, but if you search for a specific item, you just get a list of products, with no pictures. If you go to the index, there’s no search function, so you have to scroll through everything to find what you want.
Navigation around the app is unintuitive. It also keeps defaulting to a store that I’ve never even been to and I can’t seem to set a home store.
Deleted app after 10 minutes of frustration and bemusement as to why they have even bothered with this and will just continue to use the website.

Why do I have to log in EVERY time?!?

 – 
Bernie B
 – 
2020-08-18
I’ve had to use the app much more due to current circumstances. This hasn’t necessarily being a problem, but why-oh-why do I have to sign in every single time I use it? No Touch ID, no face recognition...even if it just kept your user name already populated it would be a help. But no, I have to go through the rigmarole of full email address and password every time I use it.
Also, why doesn’t the search box reset every time? I do a search - last thing I need is to then add to the search line with my new search item. Bizarre!
if you’re going down the route of reducing footfall perusing in ship, get your app sorted so it is easy and intuitive. Come on Screwfix, you’re better than that!!

Shockingly bad

 – 
wokkie07
 – 
2020-08-16
I had this app a few years ago and deleted it because it was useless. I thought I’d give it another go surely they’ve improved it by now. Apparently not!! I honestly have no idea why they have released this, it’s an embarrassment. It takes you to the website to shop, which defeats the point of an app. It doesn’t remember you and neither does the website so you have to re enter your details and find your nearest shop. Why when everyone else can manage to make a usable app you can’t is a mystery. A truly disappointing experience I shall delete it again now

The old app was poor, the update is unworkable.

 – 
glenanderson42
 – 
2020-07-10
Utter, utter rubbish.
Whatever you paid your developer for this clunky load of junk was too much. Even if it was 10p. Actually, even if they paid you, you got a bad deal.
No settings.
No favourites.
No ability to add an item to your lists directly from the web page. This means you either have to use a paper catalogue so your lists page can be open, or write everything down so the online catalogue can be instead. Particularly as the catalogue resets all your search parameters as soon as you navigate away from it.
App now opens to a “home” page, which is just an advert or a link directly to the web page. Access to lists, and everything else is via a “menu” option that’s in a tiny portion of the top of the screen. Ever considered how difficult and frustrating it might be to have to keep looking for that whilst a passenger in a moving vehicle?
Sort it out.

What’s the point?

 – 
abbo27
 – 
2020-07-04
I hope Screwfix didn’t spend much on this because it is fairly pointless. If you want to order anything, check previous purchases etc, it takes you to a carbon copy of the mobile browser version of the website. I order often from them often, so I always have the mobile site open in a browser window on my phone. This just adds extra steps to the process.

What an embarrassment of an app. Don’t waste your time.

 – 
J@sper
 – 
2020-06-21
I spend a lot of money at Screwfix, I’m there every week. I decided therefore to try the app as I always found it very frustrating to constantly have to find a store in the website even though I shop in one only. If I’m logged in, why can it remember a default store?! Anyway, got the app assuming it would at least do this. It’s actually worse, you have to log in every single time, it won’t remember stores, it will delete your basket if you switch to another app, it doesn’t work on an iPad, it’s clunky and slow. For a national brand with people who ordering frequently and using it for trade and the public, it is quite shocking how poor the app is. Considering, it looks like SF are moving to ordering online only (rather than in store), I’d suggest some rapid investment into your app which I, like many others, have used only to delete it rapidly.

Painful

 – 
Nvernon26
 – 
2020-06-04
One word says it all. Painful. Slow, need to hit buttons 4 times before the app responds. Why do developers keep asking what we want then do nothing about it. We have had to use this app 24/7 during Covid-19, and it’s awful. It’s easier and faster and cheaper to drive 20 minutes to the builders merchants that’s more expensive, by the time you have navigated around this thing you’ve lost an hour of your day if you are ordering quite a few things.

Not a good update

 – 
FECS Ltd
 – 
2020-06-03
Not liking this new app layout. Obviously not produced with tradesman in mind. Previous layout had everything needed within easy tap of the thumb at bottom of screen. Now another app with a hidden menu at top of screen making it more awkward to just tap & get what I need. Why is it that App developers put marketing before practically? Previous versions layout was very good for access using 1 hand with thumb. Trades men are practically minded we don’t make things harder than they need to be! There is nothing of any use within immediate reach if using 1 handed as most of us do. Please put the icons back at the bottom of the home screen. Be practical.
Disappointed.

Still incredibly poor

 – 
Olliehowe
 – 
2020-05-17
Amazingly, after poor reviews from over 2 years ago, the developers don’t seem to have changed a thing. I downloaded the app yesterday as I wanted to be able to buy items through it so I wouldn’t keep having to log into the website. Instead, I get redirected to the website to complete an order and go through the log in process every time. What is the point of that!? Save yourself time and just go directly to the website, this app should be rebranded as ‘crapp’. And developer - don’t reply saying ‘thanks for your feedback’ if you’re not going to do anything to remedy it.

Awful do NOT download!!

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Alasdair Gunn
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2020-02-10
Place an order and paid for it through the app only find be told my payment was “not registered on the system” so I had to pay again in store! 5 days later and I still have not received my money back!! I phone the customer service while in the store, who were no use, and they told me to email, which I did, only for them to then pass on the issue to the “customer resolution team” who have not even responded to say they have started dealing with the problem. I just finished calling the customer service team who after hanging up on me twice have said I will hear back no later than 48 working hours!!! 😂😂 “48 working hours?” I asked! Haha So can you tell me the time you passed on my case to the customer resolution team? “No” I get told. “So which day and what time is the latest I can expect to even get an acknowledgement they have received my case?” “I don’t know” is the response! What a great company to deal with. Don’t download the app, and don’t use Screwfix as a supplier is all the advice anyone needs!!!! They are part of the Kingfisher group , who are apparently renowned for a lack of customer care.

Very poor app

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CJXX7
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2020-01-28
If you search for 6mm washer it will show everything with a 6 in it ans everything with washer in it
Also very poor when it comes to payment, offers paypal but never works, been like this for over a year
When you try to add a new payment card it is almost impossible
I have abandoned several orders for hundreds of pounds because having spent 20 mins making an order I cannot find a way to pay.
Toolstations gain though!

Login again, again ...

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Porschef1
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2019-10-15
I love screwfix but the ordering side of the app is a nightmare. Every time I need to order anything I have to login every time. This isn’t the essence of having an app as it essentially links you to the website. When will you fix this. I can see from previous reviews that a lot of people have lots of issues similar to this and you acknowledge the review by saying please tell us about it but I can’t see any thing being done or messages to say we are going this fix this or that etc. Very poor app for such a large company. I ll give this app a D- must try ALOT harder.

No Additional Benefit

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Bsmithy100
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2019-09-10
I love screwfix and use them often but this app was a huge disappointment. I genuinely don’t see any point to downloading it when the screwfix website is far more convenient and quicker. You can access the website from the app but you can do that with a bookmark and at least from a book mark it automatically signs into my account which the app doesn’t. It would be nice to shop directly within the app and see your basket within the app which you can’t do. Hopefully this is just a first stab and the app will improve but for now I’m deleting it as it’s just using space that can be better utilised elsewhere.

Log on again!!

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hoooocares
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2019-07-03
I find the app generally good and easy enough to use.
My main gripe is that it constantly logs me out of the app and I have to then go through the whole log in procedure again. If it populated the log in name that would be a help but it doesn’t even allow the predictive text to assist.
It’s not a massive issue but as a professional user it gets very boring.

Just use the website

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Huscarl1066
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2019-06-29
I’d expect a stand alone app to at least offer the same benefits as the website, usually in a more streamlined fashion, but it doesn’t.
The primary use of this app is to shop at screwfix, yet the app just opens a web browser within the app that takes you to the screwfix website. It then fails to remember my login details (one of the other key benefits to using an app) so I have to enter them every time.
There’s no real benefit to this app. You’re better off bookmarking the website (which actually works rather well on mobile) and using your browser and delete the app to save space on your phone.
The only real benefit to the app seems to be if your offline and want access to the catalogue, but in reality you’re better off just searching the website.

Terrible

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Mr dredd
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2019-05-22
The app just seems to be a page, a page that is a gate way to the website, and that’s when it all falls apart.
Firstly it says ‘logging on’ so one presumes when you hit the lets go shopping link it’s actually logged you on. Nope every time you have to enter your entire email address and password, very painful when you have a long email address.
It’s so bad the app it was easier to save a page on google while being logged in at least then you don’t have to log in every time you want something.
Come on Screwfix good service, great catalogue and the worse app in history.

Poor App

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Rob2050
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2019-04-14
This screwfix iPhone app is terrible. So you sign in to the app which is fine but If you want to shop and browse items you select the shop online icon and it opens a browser within the app and the top right of the page it says sign in/register even tho you have signed into the screwfix app! Really bad designed this app.
Why can’t the screwfix app be designed like B&Q, Argos, apple store, Tesco and other shopping apps. You open their app and you sign in just the once and you can search and shop within the app.

Completely useless - just a front to go to their website

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Mov999
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2019-02-13
You come across bad apps but this Screwfix app, beats them all in being the most useless one. A proper app should allow you to do shopping lists with product codes showing, have ‘settings’ to set your preferences (does not exist), mostly being able to shop using the app itself not sending you to their website. Shame on you Screwfix. Spend a bit of your enormous profits to have a proper developer design and develop a proper app. It must start by asking your customers on your store what they want on your app, not just imagine what the customers want as clearly there is no one in Screwfix management with the slightest imagination judging by this extremely useless app.

Very poor experience

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Andrew Threlfall
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2019-02-05
At its heart is a glorified app that accessed the website - and it does that badly!
It has a few more features, but if you want to shop, by the time you’ve logged in to the app, and re-logged in to the store (same details) in the app and then the confusing navigation has meant the back button isn’t back to search results - you would have been better just loading the website in a mobile browser.

Pile of Pants!

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Zero Potentail
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2019-01-25
Good to see consistency from Screwfix. Just like lots of things you can buy from them, (especially there LAP CR*P) this app doesn’t work properly and requires a good whinge to get it sorted! Whereby my whinge is - When setting up the password from the email link, the link goes to safari to open up in screwfix but every time you do this safari crashes and the phone goes back to the home screen, whereby you can’t set up the apps password, but strangely you can still open up the screwfix website by starting safari and typing screwfix in the search bar, however this doesn’t give the option to set the app password.

Very Poor App

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Keith-imnotmakingupanewname
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2019-01-12
I have to agree with several of the reviewers
The app doesn’t even allow me to check my previous orders. (iPhone 6). I always click the online button and do it all that way. It is an absolute pain to have to open every receipt until you find the item you are looking for. The staff in store have exactly the same problem. Why can’t you just list all the items in date order with a single line each so they are searchable in a sensible and time efficient way?
Further having checked the new app I will not be downloading it if it doesn’t automatically log me in. If I have to do that I probably will dispense with the app all together. Can’t you get around the regs by giving us a once only choice so we can agree to stay logged in or similar?
Hope this helps.

It needs a rethink, very poor.

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Trixcy4524
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2019-01-06
The Screwfix app has many problems:
1/ The catalogue navigation is very basic. I’m a plumber and there are a lot of pages in the plumbing section. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc.
2/ The search function is poor. Try searching for “copper pipe”. It does not find it. It finds “copper tube”, but surely increasing the search terms makes it a more useful feature. We want to use this app to save us time, but it isn’t working. Come on Screwfix, it’s pretty basic really.
3/ Once a shopping list is compiled and you wish to pay for collection it sometimes does not carry all the items on the list over. I recently had 13 items in a shopping list and it only carried 11 items over when I went to pay. I went back to the list to check and confirm I had 13 items in my shopping list, which I did. I then went back to the pay and collect screen and I had 11 items still and it had doubled the number of items I required. It’s a useless and frustrating experience.
There are surely more faults but have not really the time or energy to be the developers test monkey.

Ok as i can see the catalogues but overall poor

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rlpduarte
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2018-11-10
I buy quite often from screwfix, and the app has several shortcomings:
- Doesnt memorise my paypal login.
- shopping experience is nothing but an embedded webview, and back button sends me back from shop, which i tapped by mistake a lot at the beginning.
- some of these seem to be caused by the web platform it uses, but all in all, the app design is outdated and not very user friendly:)

Not as good as the website

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axl gnr
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2018-11-06
After purchasing an item, I often want to buy another. The website lets me see which items I have purchased recently, so I can easily reorder. The app does not have this facility. Using the app, I have to look at each individual receipt to find that specific order where I purchased that item, I then have make a note of the item number. I order from SF often, so there are so many receipts to go through to find the item I want to reorder. Eventually once I have found my item, I then have to go to the home page and then type in the item number. This can be very time consuming, and therefore if I want to reorder items i will log in via the website instead of the app as it is so much faster to complete the sale. The dedicated app really should provide a better user experience than the online website, otherwise it is pointless. Please improve.

Terrible app.

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stevie1punch
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2018-10-29
This app is all over the place. Had it for a few years but the search function is awful. I’m an electrical contractor and if you search for something like connector blocks (a thing that every electrician knows and uses), something completely different comes up. It’s quicker to google and then click on the Screwfix link. Try ordering a pair of work trousers. The sizes are spread out over about 4-5 pages. Why not click on a pair of trousers you want and then select the size? Simple really. For a company the size of Screwfix, this should be sorted out.

Searching is poor

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IainHouston
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2018-10-29
Looking for “Oil”: only results “Oil filled radiators” where you’d expect any product with “Oil” in its title to be returned .... like “Oil” or “Penetrating Oil” for example.
And why doesn’t the app search for Screwfix products within the app like every other supplier? Why do you have to download a catalogue? Why do you have to be redirected to a website rather than have the app do the search on the current Screwfix database server? Takes me less time to drive down to the Screwfix unit a couple of miles away and browse the catalogue hard copy.

Great when it works

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Florider24
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2018-09-23
I’ve been a Screwfix App user since I joined, recently (last 48hrs) the app has been giving me problems, e.g. I open it then it closes but when I double tap my iPhone button to see what apps are open it shows it is, then I click on it and again nothing - screen goes blank. I deleted the app a few times now hoping to fix things and again nothing. Not sure what cuz no other app on my phone has this problem, so now I must keep going online to place orders or search for items.
The company itself is still great but this app has a poor rating sadly. No news from developer either to give warning , etc.

Annoying.

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Warweezil
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2018-09-19
Why oh why can I not return directly to a page after adding something to a list? It’s such a basic error by the developers apparently not understanding the usages of the app. Generally we will want several items from the same page so either you have to trawl back through the index to return to the page after enter ignite each item on a list - or write down the item numbers on a list first and enter them all together. Might as well go to the store and write out an order ticket there!

Good potential

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Scott287
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2018-08-31
Just downloaded the app and it’s got the potential to be really useful. It’s seems a bit pointless to have the shopping element of the app basically just load a browser within the app. It would be good to be able to have an ‘add to list’ button on items when you’re searching from within the app which gives you the option to add them to the relevant list you’ve created.

A great little app for both pro’s and DIY fans!

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Old Git !
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2018-06-26
Initially I gave this a bad review, giving it a reluctant single star. See below :
“After spending three days of trying to set up the app and my logins not being recognised I have given up and deleted this application 👎🏿”
I must admit that after having had second thoughts I reinstalled the app and was quite impressed! As a keen DIYer I like the shopping feature and the fact that you can keep and review receipts, download catalogs and special/seasonal offers etc.
Still learning the user interface but now I am of a changed mind hence the update to my initial rating.
👍👍👍

Badly designed

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tomi44g
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2018-06-09
To developers: please get back to the design board. Read Apple UI guidelines, think what the user wants to archive. Tips: remove shopping list, I can use Notes App for that; improve authentication e.g. Chexbox keep me logged in should not be in the App at all, a phone is a personal device, use Touch ID, popular identity providers. You don’t need to reinvent the wheel use Firebase auth. Go native, make searching, adding to a basket easy. Use Apple Pay. Then your App will be worth downloading and customers will use it. Right now you might have worked on the App hard but it is unusable and beyond repair. I will use your website instead.

Needs update!

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Hdsksbdndndbdndb
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2018-05-29
After using it for a while a have decided to give an update. App has 7 features: 1) it is great that you can view all your spendings in one place 2) shop through all screwfix database (even it is simple online version which you can access on simple browser much faster) 3) you get an ability to download all the newest catalogs with all the offers 4) find where is your nearest screwix is based on your current location & easily check bank holiday opening times 5) it has your screwfixcard inside. Although, i find the 6) offers tab and 7) notes/list tab to be pretty useless. If I ever need a list i will better use simple pen and paper or native iOS app for faster access.... in the end, it is not it its best condition at the moment and is still very ‘Old school’, however I am still keeping it on the phone...

Mostly good

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uniconst
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2018-05-02
It’s all good except the relationship between online shopping, which I use to identify item numbers, and my lists. Each time I leave online shopping to enter an item onto a list, when I return to online shopping my search parameter has been reset. So, for example, if I’m working through say drainage to find several items, I’ve either got to write down the item numbers as I page on which somewhat defeats the object of the app or search from page one each time I’ve entered an item on the list. Also, not specifically about the app, Screwfix online searching is haphazard to say the least. The search criteria interpretation needs to be tightened up to prevent pages of irrelevant items being returned. Both things really annoying.

A brilliant tool and app

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I write reviews on the toilet
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2018-05-01
If only the technology in store was this good!! I can search back for my receipts. I can set up my lists and all staff have to do is scan my QR!! A few checks and away!!! Imagine if all the customers joined the 21st century and used this app, it would make staffs job easier, queues less and those catalogues obsolete!!

Disappointed

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Jon21:3
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2018-03-10
When trying to search the catalogue it doesn't find it even something like a hammer, the app tells you to search online that at least works. NowI have got a problem in that I cannot download the main catalogue? Error message 403, having said that I have just downloaded the main catalogue?

Peculiar rating

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Fiaraz
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2018-01-10
This is not a perfect app by any means, however, what I wanted to do was have a quick glance at how much I have been spending, use my screwfix card without carrying one and that's about it. I don't like the web database as it seems a poorly executed pseudo boolian back end. However I thought I would give 5 stars as it does what I need to and if I am going on line then I will be on a large screen.