The app works really well and is easy to use. I love shopping with Farmdrop. Their support is 5 star, produce is great and some things are a bit different than what the supermarket offers. And especially appreciate the producers getting a larger share of the purchase cost. We can’t eat without them!
Currently only available in Greater London and the South East.
Farmdrop is an online grocery delivery service that allows you to get amazing food from independent, local producers who are paid fairly.
Get farmers’ market quality with supermarket convenience that brings us all one step closer to a more sustainable food system.
• Choose from 3-hour time slots which are free for orders over £60.
• Take your pick of our range of fresh seasonal groceries, including local organic fruit and vegetables, dairy, grass-fed meat, household, baby & kids and much more.
• Forgot milk? Take control of your shop and edit your order before it’s delivered.
• Discover the latest seasonal recipes and shop all ingredients in one click.
• Our friendly drivers deliver to the kitchen table and take away any unwanted packaging.
• We deliver across London.
• As featured in The Times, The Guardian, The London Evening Standard, The Independent, The Telegraph and many more. Runner-up Observer Food Monthly Award 2017: Best Ethical Food Project. Soil Association Accredited.
Have a question? Get in touch with our Customer Happiness team by giving us a call on 0203 770 9300 or email us at firstname.lastname@example.org.
What's New in Version 5.26.3
Bug fixes and improvements
VPP Device Licensing
iOS 13.0 or later
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
the app doesn’t seem to be working (at least on my phone) anymore. the last 2 orders i’ve made i’ve had to do via the website
the app is bot working properly. the inventory is not up to date, the basket crashes when articles are not available. the scroll down is not helpful to choose articles.
I love Farmdrop but the app is truly terrible. It crashes constantly, is hard to navigate, search barely works, categories don’t show results accordingly. Bizarrely bad, and had been for the two years I’ve used their service. Please invest in it so I can continue using your service.
I love farm drop, I use it every week and the service has always been great. However, the app has really gone downhill, every time I try to create an order I get an error message that says “we couldn’t update your order”. Same on the iPad version. This has been like this for a long time now with no fix.
The app keeps removing alcohol from my basket when I try to checkout. There’s no option to verify my age. I’m simply not allowed to purchase alcohol within the app.
App doesn’t work
Do the people at Farmdrop know that their app DOESN’T WORK?
It took over a minute to connect just to try and rate it. Appalling!
Fantastic fruit and veg. First time I’ve ordered from Farmdrop but definitely won’t be the last. Pasture raised chicken and chicken liver absolutely delicious
Sadly, you can’t rely on the App to do your shopping. Recently I wasn’t able to shop with Farmdrop due to App glitches. If this true for more customers, this will result in quite a bit of decreasing income. Worth spending money on a team that can fix the App. Service is otherwise superb, food is great!
Love the products and have had good responses from staff in the past but found ordering today very difficult because the front shop page of types of products (dairy, bakery etc ) seems to be missing. Had to search for individual products and not browse (which meant I spent less!)
Never had this problem before and puts me off ordering again, esp as you get timed out of order slot if you take too long.
Big fan of what they’re trying to do, but the app has been very buggy for me for at least the last 18 months. Seems like they fix one thing and then two others stop working. Often forces me to go elsewhere due to not being able to find what I want and complete an order.
C’mon folks, seems like you’ve got a large marketing budget, maybe put some of that into your tech and product team to create a usable app.
Have made a few orders now and when something hasn’t been quite right the customer service is always on point! Love the quick and easy delivery process too. It’s a yes from me
Love the app!
Impossible to submit an order using this app, if it doesn’t crash immediately I always end up having to go to the main site through my browser even though the app has address, payment details etc saved. The app is let down with continual boxes flashing up saying “Sorry, we could not add your items to your order” and failing to bring up basket totals, spinning circles of doom preventing checkout etc. These issues have spoiled the app for a long time, which is a real shame as we are big fans of the service and products.
Fab - works perfectly
Great app, very clear and easy to use.
This app never loads most ordered. It’s always causing me issues.
Very well designed and the ease of use.
I love the app, branding, visuals, functionality etc.. The only issue I have with it, is that quite often when you go into a section it doesn’t load all
Available products, so I automatically have to go in & out of it twice to make sure it loads everything..
Superb all round!!
Trying to amend something ends up with my money being taken and another order being placed every time.
Trying to order for the 3rd time using a discount code and yet I’m charged the full amount.
Waiting for my order to arrive the next day and I realise that the order was cancelled, the money was not refunded, and me having to call back 3 times for something that was supposed to just work in the first place.
Get your systems fixed and Apple Pay accepted, it was very stressful for someone who’s a new customer.
Difficult to use
Well, app slows down especially before 12pm, I lost my order cause it was charging me twice, but only one order needed... first time and only 3 out of 5 because of this. But I use discount and sure if return... stock is lowing quick too...
Customer service is number one. Amazing product range. Deliveries always on time. Helpful & safe delivery personnel. Since finding the Farmdrop app I haven’t looked back. I absolutely love that there are so many fair trade, organic, vegan and vegetarian products. What can I say about Celtic bakery, mouth watering superb baked goods. My favourite is the Madagascan vanilla cheesecake got to be the best in the UK; so good you will not want to share. The vegetable & fruit bundles are great value & the produce is top rate you simply cannot put a price on quality & quality is exactly what Farmdrop delivers, time after time. Thank you Farmdrop team. Life is better with you guys in it. 😋
It never ever works!!! The app that is.it will never put anything in basket.... it’s been like this for most of a year
Problem is that I find the app to be unstable at times, especially when editing. I have to go onto the website to edit my basket or sometimes add things, other times visa versa. Which is really odd, other than the app and website issues. The food is good can’t fault it, just wish they would make the website/app stable
Farmdrop has been so good for us during the Pandemic. The only service with reliable next day delivery times. They also have amazing customer service. But most of all, the food and proucts we order from Farmdrop are just an absolute delight. Every item is made lovingly by a local producer and we really feel like we are making a difference, while also enjoying a real treat, shopping from them! Could not recommend more strongly!
Slow and difficult to search products
The app will reset delivery times to the earliest available even after selecting a preferred time & if you don’t catch it before the payment is taken the delivery time is set.
The shopping car skips and glitches, scrolling up and down when you add or remove an item.
Items that you have selected will randomly disappear from the shopping cart and you won’t know until delivery when that thing you put in the cart isn’t in your delivered goods or on the list.
If you wish to edit your order after placing it you have to use the search function which is doesn’t work to actually search all available items. I can look at an item while browsing the store then search for it and it won’t appear.
The app is really letting down the quality of the service provided by farm drop. The customer service & produce is good and they refund promptly but the app has made shopping more frustrating than it needs to be.
Not sure I’ve ever been able to use this app without it doing something weird. Not filling up the basket, not allowing any delivery slots. Not displaying products that are there if you search for them in some roundabout way. Shame as the idea of this app is amazing
I love Farmdrop but there are issues with the app
Items Ordered 2 days previous.
Email received just before delivery due, No milk Available, no alternative offered. Poor service I should have stayed with my reliable milk man.
Fantastic selection of high quality ingredients and amazing customer service!
Absolutely awful experience. Ordered food a week in advance specifically for Valentine’s Day dinner - checked the day before order to make sure everything was in order, got an email one hour before delivery saying the bulk of the order would be missing. Hopeless communication.
It looks great but is possibly the worst app - everyone I know who uses it without exception says that it’s so hard to find products - all very clunky and disjointed .
Love the company -bin the app !
Ordered 3 times now and each time it is missing items. This is supposed to be premium. It is not!
Super quick availability and delicious local produce.
Would definitely recommend
I have got my groceries from farm drop throughout lockdown and I will continue to do so. The food is excellent and so is the service. I’ve been really impressed.
I’d love it if they could improve the search function and categorisation of the food. You often find a cauliflower in ‘vegetables’ but not in ‘all fruit and veg’. Or you search for ‘pepper’ and you get anything with pepper in it before corns. It’s minor but it would really help.
Kept getting the spinning wheel trying to add items to my cart, after placing an order, when I went to edit, it would drop some of the items when I added an item on
Good features and looks nice but that doesn’t matter because it rarely works.
Top quality and very good artisan food with a good conscience. Love it. The app can be very slow and delivery logistics are a bit hit and miss.
A shame as I would love to order but the app seizes up at every stage in the process...
Farmdrop keeps disappointing! They sent me ham which had already expired, floor cleaner that had spilt onto food and the list goes on. It’s such a shame.
So a mistake was made on my first order and I thought the worst, but the after service was immaculate and apologetic. All sorted. Would highly recommend the food, the staff and the app.
Very happy with my first order from Farmdrop. App is a pleasure to use. Food arrived on schedule, fruit and veg looked great, meat tasty and well packaged. Contacted customer services RE some suggested improvements and received fast and unexpectedly positive feedback. Looking forward to order again.
I love the product but please fix the usability and performance issues. Moving from a collection screen ( ie. veg ) back to the search screen causes a freeze that can only be fixed by closing the app. Items appear very slowly on a collection page and can often be missed.
Also great deliver slots.
Food arrived 6 hours late on New Year’s Eve after hours of chasing and customer services not answering the phone. Quality was awful. I would not recommend to anyone.
Only wish I’d discovered this service sooner than I did. Great tasting high quality food. I now find it more difficult to buy products from the supermarket as I really notice the difference in taste. It is more expensive, but you get what you pay for, you get quality real food rather than industrial farmed tasteless supermarket food (that we have become so used to that sometimes we don’t always realise how tasteless it really is). We now buy more seasonal food, less of it and we enjoy it much more. Thank you Farmdrop.
All the things I like to eat are on this website. Some might say it is expensive, but there is such a thing as quality over quantity. I know I am eating and tasting the best here. The healthy approach and every effort to be sustainable and trust is worth every penny. I am so glad that you are offering more and more products each week. Love it, well done
We now eat less meat but much much better quality. I can not believe the difference in the taste, quality and texture of these products. Excellent service. Excellent quality. A little of this goes a long long way ... if you really know how to use it. Highly recommend
I just want to said thank you to this company and all the delivery team; I founded it in the 3er week of lock down , trying to book different supermarket for deliverers, but of course they were super busy,
Farmdrop show me a lot of wonderful product produced in the Uk, and a plus for me is the great amount of organic product they have. I totally recommended
So far put my second order through FarmDrop. They have a great selection of products, and their app is responsive / easy to navigate! My first order came without substitutes, with no mistakes! Very pleased and recommended
The app loses connection frequently - but you can forgive that in the time of covid 19. The bigger issue is that orders are constantly delayed and missing items (sometime more than half the order is missing). Much of their produce is now packed in plastic bags, comes damaged and rotten. Such a shame that quality of produce and service has taken such a hit. We can all understand the situation is tough but that’s no excuse for dropping standards.
I’ve been trying to order for about a week now and I keep having the same issue: old items in my basket (for an order I never completed) are still there and I can’t get rid of them no matter what I do (same in both app and web), an error pops up saying the resource can’t be found and the item is back in the list. Totally stuck, I’m going to remove the app if it’s not sorted quickly, I can see many people are having the same issue and it’s a sham because the products on sale are good.
The app used to be pretty good and slick. Since the lockdown, the app constantly chucks me out and struggles to keep up with what changes I’ve made (it’s hard for me too, it’s like playing a game of memory with being chucked off so often). Thankfully it keeps my order on record until I am able to nab a delivery slot. I want to keep supporting local produce, but can’t help but feel this operation didn’t plan to scale up with or without the pandemic going on.
Ben trying for weeks to simply get registered with the app. Initially there was an issue getting past first registration screen but that now seems to be resolved. However after setting the account up it wouldn’t accept my password. I then selected a reset and the reset link doesn’t work. If you then exit the app and try the link again it puts you into a queue - to reset a password?? App is just to fiddly and as much as I would love to support local farmers and get fresh produce it has become too much of a nuisance factor simply accessing the service so time to delete the app
The service is always amazing, the food delicious and extremely fresh. The actual app, has a few bugs and could definitely be improved, same as the website. But the service is always on point!
I sometimes feel like I work for them as I speak only wonders about them and try and get everyone on to them. But I don’t, they are just responsable and kind to the planet, farmers and customers.
Thank you so much for the most amazing chicken, it truly is as natural as it can be, the stock from the chicken is the real thing and the chicken tastes amazing!
I’ve also ordered milk and butter and it is amazing, really is organic and perfect for our family. Will be ordering again!
The app tends to crash every time I use it.
The recipes that are made available are great, the click to add the items is useful however it is not calibrated to order exactly what is needed (most of the time I don’t have enough ingredients, if 600 of Brussels sprouts are needed, the item added to the bag is 400 grams), the recipes cannot be saved separately for ease of access: you have to scroll for a while in the recipe section to find the one that you want to try and you get kicked out of the recipe whilst cooking... the app definitely needs some improvement.
Very good app. Eco friendly, sustainable.
A suggestion: I hope on the page of items I can see on which days of the week that item will be available. This is quite important especially since many veggie and fruits and bakery seem to be available only on certain days.
The website seems to open very slow. The app is pretty good tho.
The most important I keep using them is that some farmers are providing fresh green curly kale there. It is something I can’t live without! And coconut kefir!(Hope they can note the expiry date online tho)
And the piggy bank system is very good too! With the discount from this piggy bank I as a student can afford to do my grocery on Farmdrop frequently. Thank you guys!
And I must say the drivers I’ve met so far have been so friendly. Our lift has been out of operation for weeks. Every time the driver help carrying the delivery up to 6th floor and never complain about that. Thank you guys very much.
Hope more and more varieties would be available! And keep up the good work!
Overall really great and excellent service however a few annoying gripes:
1- often there will be a mystery ‘unavailable’ item which I can’t see and will stop me checking out. I have to email Farmdrop to see what the item is and have it removed. This has stopped me ordering before because I can’t be bothered.
2 - some items aren’t available on certain days delivery but there’s no indication in the description, I had one month where I couldn’t order tomatoes at the weekend for love nor money.
3 - if the item is out of stock on delivery there is no similar replacement which is a pain. I order in because I don’t have time for shopping so if something viral like bread is missing I would prefer it was just replaced with a different loaf
We have been using Farmdrop for two years now and cannot recommend it enough! The produce is fresh and it lasts longer than any online supermarket. No plastic makes it even better and I feel I can help smaller producers. You discover lots of amazing products you couldn’t find on a shelf.
The product itself is great, but it is let down by a horrible app and it seems to be getting worse! It is also frustrating that live chat is offered but you have to wait hours for a response.
Fantastic App. We were planning to visit several local farm shops and markets to source provenanced local organic food. With FarmDrop we don’t have to. The producers, mostly small ‘local’ farms, are detailed in their descriptions and we have yet to be disappointed with any product we have ordered.
Displays don't update on your iPad app when you add items to your basket, a bit frustrating as you need to be extra careful when ordering that you didn't actually add an extra quantity. This is very basic stuff really, hope you can fix this
Great concept and the initial delivery was extremely high quality. The app itself is a bit buggy. The cart doesn’t always update and one must exit the app to clear state in order to get an accurate list of items + total. Search/discovery doesn’t always show all available items. Product descriptions aren’t scrollable and sometimes don’t display all information.
A little slow to load each page, but other than that it’s great! Love that it sync’s with my web account, so I can add things to my shopping list as I go. Love the concept, and the produce is good quality. People are friendly. Unfortunately the deliveries aren’t always on time, and a couple of times I’ve had to send items back (soggy cucumber and an avocado with a big cut in it that’s gone brown), but the customer service has always been prompt and always understood.
I like Farmdrop but the app needs improving. I’ve always had issues with the time slots available, you book a slot then it doesn’t recognize the date and time you’ve booked.
It seems to freeze a lot when you’re in the process of choosing items.
It can be frustrating at times.
Your app is becoming unbearable.
I have erased and re-uploaded it a million times since last month. Even after a new upload it starts bugging straight away- impossible to use. Whenever I open it up a “thanks for your order” pop up comes up and if I close it it pops back up within a second. And so it goes on and on, not letting me do ANYTHING! Sometimes it’s a different pop up- some order confirmation from 3 months ago that never happened ... not sure what to do anymore ?
Very disappointed as I was using it every week.
Will be switching to Ocado as it is more user friendly and the hassle of this app has been driving me mad for over a month now.
I have notified your customer service more than once and they said they would do something about it- nothing has been done.
Such poor service for a loyal customer is disgraceful.
Your concept is nice, but the logistical and app glitches don’t make it sustainable unfortunately.
What is the point in offering 1 hour delivery slots if you’re unable to actually deliver on time. Twice the driver was either 30mn or an hour late, so the delivery had to be rescheduled and then cancelled. They don’t actually let you know until you call them to find out where your delivery is, and when you call they answer once every 3 phone calls.
Beyond disappointed, don’t offer a service you can’t actually provide, if you can’t deliver within a one hour slot then don’t have it as an option so I won’t waist my time ordering from you and waiting for my late delivery two days in a row.
Up until recently you could browse categories. These seem to have gone which takes all the fun out of browsing. Didn’t know it existed? You never will! Disappointing.
Amazing quality reasonably priced.
Love the ability Farmdrop gives you to cut out the supermarket giants and purchase food directly from local British farmers who get more of the profits for their hard work.
Can’t wait for the rainbow carrots season to come!!
I think this is absolute food revolution. Bringing the food directly from the farm to the consumer cuts supermarket costs, which makes it cheaper for the consumer and generates more profit for the farmers.
Everything you get on Farmdrop has exceptional quality/ especially the meat.
They have great customer service and actually care about the quality of their produce.
Lovely app ticks all the boxes, nice photos of the products enhances the experience and sets this app apart from others. Would be good to add a filter sorting by Price in the filter section.
This beats Ocado hands down with the quality of sourced food direct from the farmers. Lettuce was huge! Lots of products not available elsewhere. Also, you have pastries and bread direct from bakers the crossiants are huge!
Love Farmdrop but the app is absolutely helpless (and the website isn’t much better). Orders confirmed on the app then disappear, the method of adding things to the basket and/or to the weekly delivery is clunky, app keeps crashing. Hope Farmdrop can solve their technical issues very soon as after more than two years i am running out of patience.
This is everything from the highest of values and humanity to beautiful, intuitive and intelligent technology. Farmdrop delivers on every aspect you could ask for all the way down to the plant based biodegrade-able bags identical in practicality to plastic supermarket/grocer bags. Then even drive only electric vans!! Is there anything you don’t do right? I want to work for a company like this someday. Amazing
I’m really impressed and grateful for you guys, this is such a breath of fresh air! I’m already looking forward to making next weeks order...until then we’ll be munching on all the wonderful goodies just delivered, on time as promised
What kind of wonderful is this?!
Made my first order last week and spent the weekend sighing over every-single-delightful item...
From the strawberriest strawberries through to the tangiest ethereal hand wash.
Every thing was a treat!
Despite an omission on my order due to stock problems I was credited with £’s and given a free bundle of scones, jam and Ivy House Farm clotted cream...that’s care and service right there.
I’d forgotten what real milk tasted like. Thanks to Farmdrop and their fantastic idea I have been reminded.
Please try this service and revel in the extensive and utterly brilliant product range.
Long may it continue.
Thank you Farmdrop 💥❤️
Chose Farmdrop for many reasons: nice quality, great customer service, plenty of choice compare to the beginning, electric vans to deliver, super kind and helpful drivers, minimum packaging and recently changed their fruit and veg bags for some compostable ones which is a huge step but... couple of minor bugs when you purchase through the app are quite annoying when I don't already have much time especially with a newborn. Please fix it!
Overall great experience and continue your good work!
Love being able to get produce from local ethical suppliers at fair prices. Drivers and customer service teams are efficient and really helpful. A couple of annoyances with the app though...
The app regularly logs you out and as I use a password manager and long unmemorable passwords it’s a real pain to enter them as pasting often fails in the password field and there is no 1Password integration in the app. The password issue means that sometimes I’ve skipped a shop with Farmdrop as I didn’t have time to mess about entering a long fiddly password with an iPhone keyboard . The geolocation gets confused as well if you use a vpn and presents you with produce for the wrong area - why not just default to the area for the address details supplied when signing up? Other than these annoyances would be giving a 5 star review
The quality of food from Farmdrop is excellent. Also far more reasonably priced compared to other ethical alternatives/farmers markets in London. Great customer service as well. I mainly order veg from them and have followed some of their recipe recommendations as well which are delicious. Definitely recommend.
Fantastic food, everything we have had has been top knotch, best salmon I’ve tasted in years and the fruit and veg are beautiful. We’re spending less than we do in the supermarkets for better quality food and we love it. Added to by the brilliant customer service and the super helpful delivery slot texts. Total convert!
Friendly service with a smile you will find out about each seller and food before buy.
Quality is fresh and tasty and what’s super cool it has a variety of other food and household must haves! Support local that’s what I say.
Extra bonus... recipes that you simply click and all the ingredients are added to your shopping list.
For far too long we’ve relied on the convenience of huge super markets that give us lower quality food for an increasing price.
FarmDrop looks to challenge that! Offering incredible produce from real farmers and producers. Great for anyone looking to support local business and eat well!
The app is very cool, smooth UI with a clear layout. Suggested producers and products make it really easy to get ideas on what you could buy.
I was very happy using the web page to place my first order. There were many slot options. And I was very impressed by the delivery. Few things extra in my box but I'm sure that'll get ironed out soon. See you again!