iPhone Screenshots

Description

“Easy to use. A great way of seeing your records making appointments and ordering repeat prescriptions”
Download today and start managing your health at your fingertips – anytime, anywhere.
Key Features:
With NHS login, you can now access myGP via the NHS’s secure identity verification process. Just look for and follow the NHS login link to get instant access to your NHS medical records, order your repeat prescriptions and more. It’s that simple.
Healthcare Marketplace - offering you exclusive benefits from a range of services, including physiotherapy, nutrition and fitness, and talking therapies.
Order Repeat Prescriptions – never run out again! Order repeat medication online and have it sent directly to your pharmacy of choice or straight to your door – whatever works best for you!
View Your Medical Records – can’t remember when you last had a vaccine? View your medical records on the go and export sections as PDFs to share with loved ones and healthcare professionals.
Manage Your Appointments - book and cancel your GP appointments, receive appointment reminders and add the details directly to your calendar.
Build Your Health Network - manage appointments for your family and dependents. Set Medication Reminders – forgetful? Set reminders and track your medication adherence and view weekly and monthly trends.
Medication Insights – set medication reminders and track progress and share these with your Doctor.
Track Your Weight & Blood Pressure - manage your weight and blood pressure with daily recordings and easily share with your healthcare professional or carers.
NHS assured online GP services:
All your services in one place! Easy access to useful NHS services such as organ donation, e-referral and pharmacy finder.
*** Please note ***
• You must be age 16 or over to register for myGP • You will need a valid UK mobile number and identification to register via NHS login • Your mobile number and date of birth should be registered with a GP surgery in England • You can only add your children or people you care for to your health network if they are registered at the same GP with the same mobile number as you • myGP is a patient-facing service that is approved by the NHS. Any data that you enter is controlled by you and hosted in a safe and secure environment

What's New in Version 8.6.5

We've added free NHS self-referral services to our Health Services. Check to see if they are available in your area!
We've fixed the Medical Records download (as PDF) feature.
We've also made some accessibility and user experience improvements, as well as other bug fixes.

Seller

Name

iPlato s.r.o.

Information

Developer

Categories

Version

8.6.5

Size

89.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References

Compatibility

iOS 10.0 or later

Devices

iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

Customer Ratings

All Versions

70,148 Ratings

Customer Reviews

Dwindling efficiency

 – 
Threestarreviewcancelled
 – 
2022-02-08
Version 8.6.5
Used to think this was ok but now a lot of adverts piling in has meant I have spent ages trying to find how I get my repeat prescription. Was about to give up when it suddenly popped up in place of the adverts. Not a great way to proceed especially when one’s surgery won’t even answer telephone calls. Neither is this progress. Extremely disappointed but nothing will be done to improve patient satisfaction in spite of complaint of course. Not convinced these surveys do anything other than tick a ‘we survey our patients’ box. Get rid of the adverts for a start or improve the tech. Or even better engage with the patient on a human level…

Brian

 – 
delgirl11
 – 
2022-02-08
Version 8.6.5
Brilliant service all done from the armchair👍

App not working properly

 – 
Wychdene
 – 
2022-02-08
Version 8.6.5
When I wanted to order repeat prescriptions the app did not offer the facility. Many attempts failed to bring up the right screen. On returning to the app later, suddenly the repeat prescription facility was available. How can the app behave like this?

Inconsistent

 – 
KARL - KGC
 – 
2022-02-08
Version 8.6.5
Sick and tired of coming onto the app to find no regular appointments to book, a missing prescription option and the practice messing with my medical record options. I completed and signed a form to say I want full access to all of my medical record options which they granted, to find recently they have gone into to my account to remove my ability to read my medical documentation. So in a nutshell it’s a waste of time.

Repeat proscription

 – 
PotzAMP
 – 
2022-02-07
Version 8.6.5
So easy to request, order one evening and ready to collect the next afternoon

Medsl

 – 
Johnny Allan
 – 
2022-02-07
Version 8.6.5
The quickest way of ordering a repeat prescription

appointments

 – 
mairitius1
 – 
2022-02-07
Version 8.6.5
easy to use and book blood test

Online Booking Doctor

 – 
Deck00023
 – 
2022-02-07
Version 8.6.5
I found online booking very efficient and easy to do. I could see choice of doctors and various times. It’s much quicker than telephoning.

Practice

 – 
Plums58
 – 
2022-02-06
Version 8.6.5
Great service

Excellent service

 – 
Anne 🤦‍♀️🤦‍♀️🤦‍♀️
 – 
2022-02-06
Version 8.6.5
Brilliant service in ordering prescriptions, then sent directly to supplier and arrived in the post shortly after

Great App

 – 
Freemason98
 – 
2022-02-06
Version 8.6.5
Brilliant app linked to a brilliant practice

Repeat prescription

 – 
nickym25
 – 
2022-02-06
Version 8.6.5
Quick and Easy to use.

Poor UI

 – 
Robmoff78
 – 
2022-02-06
Version 8.6.5
Confusing and promoting paid services to me on Home Screen. Better than no app but not good

Practice not even listed!!!

 – 
maid01
 – 
2022-02-05
Version 8.6.5
Seriously. What is the point if my gp practice isn't listed?? Search by postcode or map. Not there.

Use of GP APP

 – 
!nspirz
 – 
2022-02-05
Version 8.6.5
So easy to use. It is also very convenient.
I saves me so much time.

Ads ads ads

 – 
Fair does
 – 
2022-02-05
Version 8.6.5
This was originally a useful app, recommended by my gp. The covid pass has now gone and it has become mainly a vehicle for advertising healthcare products.you can’t order prescriptions from the home page any longer, the option has gone. It only reappears if you click on ‘book an appointment’, which you can’t actually do with the gp, then go back, at which point the prescriptions link reappears.

My GP app

 – 
Gladalgo
 – 
2022-02-04
Version 8.6.5
I have found this app to be very easy to use for both appointments and ordering prescriptions. Much easier to access than the last app I used.

Great service

 – 
Fibrofatty
 – 
2022-02-03
Version 8.6.5
Great service quick to do very easy to get repeat prescriptions.

Where have repeat prescriptions gone

 – 
NPP59
 – 
2022-02-03
Version 8.6.4
So today I tried to order my repeat prescriptions and it appears to be no longer on my app why is this ?

Easy to navigate

 – 
Ruth1959
 – 
2022-02-03
Version 8.6.4
It was straightforward and quick to order a repeat prescription.

Easy to use and convenient

 – 
Piercedprincess4
 – 
2022-02-03
Version 8.6.4
I've been using this app for about 6years, through change of gp etc it's been simple to use and set up. I love being able to order my prescription and at some GPS they have appointments you can book.

Great App

 – 
Kevnikk1
 – 
2022-02-03
Version 8.6.4
This is so easy and convenient to use.

Online app

 – 
sme54
 – 
2022-02-03
Version 8.6.4
So convenient and easy to use. Tells date of last time an item was ordered. Excellent.

Mrs

 – 
celestial ang
 – 
2022-02-02
Version 8.6.4
Very useful app. Saves lots of time and provides a record of what medicines have been ordered and when.

Priceless

 – 
Brynandcath
 – 
2022-02-02
Version 8.6.4
Great service and even better when my other half picks it up.⭐️⭐️⭐️⭐️⭐️

Pendle View.

 – 
Thecatsasleep
 – 
2022-02-01
Version 8.6.4
So far always on hand when needed.

MY GP

 – 
Jadwiga 49
 – 
2022-02-01
Version 8.6.4
Using MY GP up is very easy and useful.
Safe a lot of time.

Mrs Rosemary Henefer

 – 
qyack
 – 
2022-02-01
Version 8.6.4
Very good and really useful thank you x

Greatest app ever

 – 
Mickgrandad
 – 
2022-01-31
Version 8.6.4
This app is amazing I mean what’s better to order your prescriptions or book a doctors appointment check your results it’s just brilliant. BEST APP EVER

My appointment

 – 
Goosyjools
 – 
2022-01-31
Version 8.6.4
So easy looked at skits available early morning got a 915am consultation and later at 2pm an examination in the surgery . Felt looked after so 5* for me at Park View

Quick and easy

 – 
70andover
 – 
2022-01-31
Version 8.6.4
Good service and easy to use. Great for repeat prescriptions.

Prescriptions icon

 – 
SuziWh
 – 
2022-01-31
Version 8.6.4
The icon for reordering prescriptions doesn’t show at first.
Is much more difficult lately for some reason to find it.

Mrs P Jackson

 – 
Nrs OJ
 – 
2022-01-31
Version 8.6.4
Very easy to follow and use

So easy and practical

 – 
LeFrenchierick
 – 
2022-01-31
Version 8.6.4
So glad this is about.

Great app

 – 
the okd girl
 – 
2022-01-31
Version 8.6.4
Why didn’t I use it sooner?
It is so much easier to order my repeat prescriptions and to make a non-urgent appointment with my doctor.

Smg

 – 
Linedancered
 – 
2022-01-31
Version 8.6.4
Great surgery thanks for a great service

ABSOLUTE GARBAGE NOW

 – 
Dj hat
 – 
2022-01-31
Version 8.6.4
Was good. Been using for a fair time getting repeat prescriptions and Covid pass etc. Made appointments NOW it’s absolutely rubbish. Registered followed it to the T for confirmation email. Went on to get prescriptions and say register I’ve done it over and over total waste of time with no support. Clearly see NHS have a hand in it, wasn’t broke till then !! Waste of time

Compliment

 – 
Amanda Besant
 – 
2022-01-30
Version 8.6.4
Can’t fault the surgery and staff.

Fast and Convenient

 – 
intergrity
 – 
2022-01-30
Version 8.6.4
Going by the ready availability
and the ease of convenience
of procurement it is a better
option

Useful section removed

 – 
Boltonuser
 – 
2022-01-30
Version 8.6.4
There used to be a section of the repeat prescription that allowed comments so you could ask for other medications that you have had previously though infrequently, or ie ask for extra for if you were going away for a longer period

Tablets

 – 
Brexitis to blame
 – 
2022-01-30
Version 8.6.4
Sorry to say put in order on Sunday on line still not ready at chemist 6 day’s later.Why does it take so long for the chemist to do my order.

Mrs Kershaw

 – 
smk-cdk
 – 
2022-01-29
Version 8.6.4
Best thing ever my GP APP

Very Handy

 – 
havenot got one
 – 
2022-01-29
Version 8.6.4
This is a very good App when it’s working it works well, it saves trips to the GP and many phone calls , it needs to be working well at both ends .

My GP APP

 – 
cat/kiera
 – 
2022-01-28
Version 8.6.4
I was very weary about this as last time I tried online with a different app it was useless. This app though has been absolutely amazing, my usual pharmacy would never have my prescription done or hadn’t received it all and it was making it so hard for me sometimes having to go without pain relief, I wasn’t allowed to phone my drs up to request it and I wasn’t allowed to phone the pharmacy either. So it had become ridiculous to get all my medication on time. And with me being so Ill, I was finding it difficult to get to the pharmacy especially if I kept having to go back and forth. Since having this app it’s made getting my medication so much easier and it gets delivered for me which makes it all stress free and I always have my medication on time each month. It also give reminders of when I’m starting to run low and need to request a new prescription. The last couple of weeks Iv had a couple of problems but they are ones that can’t be helped. I definitely recommend this app to anyone brilliant service and delivery of medication when needed.

Thank you

 – 
babs 28
 – 
2022-01-28
Version 8.6.4
Straightforward way to order new prescriptions. Excellent service.

Great

 – 
DannDou
 – 
2022-01-28
Version 8.6.4
My GP is great I just wish you had a messaging service or a live chat otherwise it’s really good. It show that I can access my records but I can’t for some reason.

Feedback

 – 
oscarfloyd
 – 
2022-01-27
Version 8.6.4
Some initial problems with setting up and needed a few goes at it. After telephoning the surgery again got access to my repeat prescription and the system seemed to work.

Excellent

 – 
it'stheend
 – 
2022-01-27
Version 8.6.4
Order my repeat proscription’s never any problems. Thank you

Using my GP app

 – 
BabyNov1ce
 – 
2022-01-26
Version 8.6.4
It is fantastic to be able to book repeat prescriptions when it is convenient to me as I can do this at any time of the day. There are quite a lot of useful tips and information on the app as well.
Marie Hitchen

On line service

 – 
Tex mar
 – 
2022-01-26
Version 8.6.4
Excellent app saves a lot of time

Quick & easy to use

 – 
Bezalela
 – 
2022-01-24
Version 8.6.4
I use this app regularly & have found it quick & easy to use, not least in that I don’t need to go to the doctors first to get the prescription but just straight to the pharmacist.
It didn’t automatically update a prescription change / confirm a long term changes to a trial prescriptions. If any changes are made you need to call your doctor & ensure they make / confirm any necessary changes, to ensure you get the next lot on time.
But, yep, seems fine!

The My GP App

 – 
Technophobe 1972
 – 
2022-01-21
Version 8.6.4
I highly recommend the My GP App. I take all my meds at night, so that is when I realise that I need to reorder them. When I had to order them through the phone line, I used to forget to do it, within the limited opening hours. So using the App, I can do it at night, when I realise I need them.
Also, I am a real technophobe, but I managed to set up and use the App by myself, so that shows how simple it is to set up and easy to use. I even managed to explain to another technophobe, how to set their’s up.
It really has been a big help to me, to make sure I have no gaps in taking my meds, due to ordering late.

Great app

 – 
JoJo Bakka
 – 
2021-12-15
I love this app. I use it to reorder prescriptions and it has lots of things including access to the NHS Covid Status System so you can electronically access your vaccine status, LFT results, etc.
There are useful informative accessories within the app linked to NHS services within the community, weight tracking and you can even link it to other tech to monitor your health status.
It’s easy to use, easy to sign up to, fast and reliable!
My appointments show up and remind me when they come up and you can remind yourself to take medication.

Reliable,direct and to the point.

 – 
mindyourownbloodybusiness
 – 
2021-11-24
It has removed the possibility of pharmacy error when requesting prescriptions which of course can cause all sorts of problems with missing prescriptions and people denying that you have ordered items and then having to go through the whole process again which of course is a waste of time and leaves one in a vulnerable position without their medication and perhaps having to request an emergency prescription to tide one over.

Good app space to improve

 – 
@beto.gala
 – 
2021-11-09
This is a great app specially for people to take lots of medication at different times of the day and have trouble to keep up and don’t take your medication late.
Notifications prompt on your mobile phone screen however they are not accompanied by a sound so I personally missed the time and dosis a few occasions as it was to close to my next dosis.
I think this could be improved, let users chose the sound they want to use with their notifications or have not sound if they prefer to.
I am not sure yet if the app will remind you to order medication when you running out as this is my first round of prescribed medication, however I would assume since is connected to my GP surgery the app has register how much medication was prescribed, times a day to take it, and it will remind me a a week or 10 days before I run out to order more - something that could also be improved if it’s not currently supported.

SIMPLE

 – 
AMIA7939
 – 
2021-11-09
I have been using this ‘My GP’ app for over a year and i must say compared to other apps this Very simple and easy to use.
From the start when you log in it is easy as you only need to enter your few digits pin as opposed to so many multiple security checks with other apps.
Also when it comes to ordering your repeats its even simpler as you get to it straight whilst other apps tend to go into one page to the next which is rather frustrating.
Therefore thumbs up for SIMPLICITY!

Great information and access

 – 
Lynnecleo
 – 
2021-11-07
I have been able to view my medical records going back to nearly 60 years and seen information on them that I had not even realised till now. This has been fascinating. So brilliant to be able to see referrals and appointments at a touch and order repeat prescriptions. So pleased I downloaded this App and gave permission for my medical records to be on here otherwise I might never have known certain medical facts with dates about myself.

Prescriptions

 – 
SassSails
 – 
2021-11-04
I have enjoyed the GP app until it came for me to recently request a prescription. I was surprised when I went to pick it up as historically over 17 years, I get 3 months supply for Crohns Disease and there was only 28 days!! As I was due to go on holiday I ordered again 2 weeks before I was leaving on my app only for it to be rejected. This has not happened before. When I called my surgery, many times and explained, they were not helpful and I ended up going on holiday without my full medication!
On my return and requesting on the app again- still rejected, called the surgery explaining again I had none and would be going to attend a family funeral away from home for a week and needed my medication. What a battle I had to try and get my prescription- in the wind the practice manager got involved and again I never got my prescription on time. I went a month without it! All because my app has suddenly started rejecting my request!

My Gp ap

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Caz 1960
 – 
2021-11-01
I really like My GP app as I can make an appointment, send a request for my medications. I can enter my blood pressure and weight to keep a check on these. There are lots of information on this app to help health issues. I can really recommend Reedyford health care for their amazing doctors, nurses health care assistants and for everyone who works for the surgery you are amazing!!! Thank you for all your care and support. Recommend this surgery to anyone. ❤️👍

Great handy app

 – 
Minniemakeup
 – 
2021-10-31
Brilliant for ordering my many monthly tablets, lists what you’ve ordered and updates process once issued to pharmacy. I’ve been caught out a couple of times though thinking that I’ve ordered them when I haven’t because you have to confirm twice. Don’t like the thing that pops up about Lloyds delivering them too as I use another service and have been close to accidentally choosing them because of this (but I guess they fund the app 🤔).

Good but…

 – 
Eurals
 – 
2021-10-20
It would be good if the App allowed you to check your appointments. The App seems to provide the facility but is not working. (My flu jab appointment is not shown).
Secondly, it would be good if hospital or outpatient appointments were integrated into this. I mislaid a letter with a hospital appointment but there was no record on the app. (I did find it, went and the appointment was cancelled!)
Thirdly, I would like to know if I am on a hospital waiting list for a hip operation. I have no idea how to find out. If I ever do find out, I have no idea to see how it is progressing. Why not include this on this app? There is no single point of co-ordination of care - so it seems. So much for Choose and Book. A bit of a joke. Not ungrateful but…..

The app was working fine till the GP changed my address

 – 
Buffa bell
 – 
2021-10-18
My app was working fine till the GP changed my home address, so basically I deleted the app got the information I needed from the GP filled everything in, now the app keeps on coming up with an error message about my date of birth, i’m looking forward to getting it working again......... I was contacted by the developer, and my issue was resolved very quickly, app is now working fine and extremely useful I might add!!.....

Excellent care providers

 – 
martlee25
 – 
2021-09-16
All the staff at this practice are amazing. The reception staff are so helpful, caring and understanding. They go above and beyond and always made you feel welcome and at ease. The doctors are excellent, I’ve received the best treatment from them. They listen, give you advice and help as much as they can. your not just a number to them you are a person and it’s shows as they care about you and your health. I wouldn’t go anyway else and I highly recommend this practice. I’ve been with Fairmore for 10 years and it’s where myself and my family will stay 😊

Easy and convenient!

 – 
DKFY2
 – 
2021-07-15
The app is so easy and straightforward to use. It is also very convenient as I can use it 24 hrs a day. It saves me a lot of time as I don’t have to phone the surgery and wait in a queue. I also use the 24 hr collection outside the pharmacy which is great as again I can go when it’s convenient for me to collect and because it’s 24 hr I can collect my prescription when the chemist is closed. Great services!

Useless for me !

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Gardening freak
 – 
2021-06-22
Nobody else seems to have mentioned this, but for the last few months this app has had a mind of its own ! The main reason I wanted this is to be able to book or cancel appointments as I’m not able to spend hours on the phone trying to get through in (race for space time slots to book appointments) due to being at work. At first all was fine. However, I now find that I can book an appointment, but I then get a message on screen telling me it’s been cancelled! So I then have to phone the doctors surgery to check this. Sometimes it has been cancelled (for no reason) and sometimes it hasn’t ??!!
This defeats the whole object of me having this app :0(
Such a shame as it was brilliant when I first had this app, but now I can’t see the point as it’s just a pain !!

Really helpful, time-saving and simple to use

 – 
Mad_Cat_Lady
 – 
2021-06-17
I’ve been using the app since long before the first lockdown in March of 2020, but it’s been even more useful since then. It makes checking when you last had a prescription raised for an item really straightforward, as well as being able to see all your medications on repeat, and order them, even when the GP surgery is closed or too busy to deal with all phone calls. If you haven’t got the app, I really recommend that you get it as soon as you can.

Quick and easy!

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Qucker than quick!
 – 
2021-06-13
Really great service. I’m always stunned by how easy it is. I have a number of repeat prescriptions. Having to just tick the ones I want is just so much easier. And, the service reminds you about free delivery options.
Improvements:
Would be great to have prescription payment options listed each time you order a prescription, and a list of who might be eligible for free prescriptions too - and signposting to more info and advice.

Julia Fisher

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Rraaffaagga
 – 
2021-05-19
This is a great app, I’ve been using it since it first came out. Can order repeat prescriptions, access my medical history, show proof of double vaccination status wit photo ID of myself and a green tick . I can record blood pressure and weight daily (this is not visable to the doctor unless you show it to them during an appointment) I can see when my appointments are and get reminders. At one time I could make go appointments on the app but for the moment that is suspended.
All in all very useful and worthwhile having this app. I recommend it to everyone.

Great simple design to order prescriptions

 – 
Pauliboo
 – 
2021-04-22
I used to use the Patient Access app but I couldn’t rent my log in details (it signed me out without warning), this app uses faceid so I don’t need to remember annoying passwords. It can be a little clunky and slow dependent on your internet speed, but it does eventually work. I’m really pleased I don’t need to call the pharmacy as I hate calls, plus it keeps a tab on all my medications. Would be even better if it had the same medication tracking as the MediSafe app.

Bending NHS rules

 – 
MAPBBBBBB
 – 
2021-04-12
I was advised by my NHS GP to download this app so that I could order repeat prescriptions. The app contains adverts for private medical services including private GPs, private psychologists, private physiotherapists and diverting my prescription from my pharmacist to an online pharmacy. As a doctor who works in the NHS I am forbidden from recommending any particular private service. This should not be allowed on an NHS endorsed app. I have no way of disabling these functions or turning off the questions to change my local pharmacist to an online pharmacist. It is unclear why these particular companies have been chosen to be able to advertise on this particular app. I find it very frustrating that I cannot turn these settings off.

Easy and Convenient

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Tina wilkinson
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2021-03-28
I’ve been using this app for nearly two years. It’s good because you can reorder prescriptions at any time and booking appointments at the surgery is quick.
I recently set up my mum and dad, who are both in their eighties. They find the app easy and they can select the items in their prescriptions separately, so if they don’t need everything at once, then it doesn’t get ordered.

My gp app, it’s just about ok

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Robmac2001
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2021-03-27
Makes booking appointments easy but myself and my wife have had no end of problems when it comes to repeat prescriptions. The app requires you to leave a note in the note section before it will accept the repeat. In most cases, you have no need to leave a note so in order to progress the repeat prescription you are forced to put a full stop or asterisk in the notes section. I think the staff at the other end know this is the case that mostly notes are just a character entered to progress the repeat and so they get ignored. This means when you actually add a note it gets ignored!!!! This has happened the last three times we have ordered repeats using the app so I no longer trust it for ordering repeats. I now feel I have no choice but to phone through my repeats in order to ensure the correct items are ordered. I think the notes section should not be a required entry it should be optional and then the notes may actually be paid attention to!!!

You need this app

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Racksttack
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2021-03-10
I saw MyGP app recommended on a website a while ago and thought I would down load it, just to see what it was about. It was very easy to instal and link to my GP and NHS records.
At first I was somewhat impressed that it reminded me of a Drs appointment I had made. But the real kicker was getting a push notification on my phone to say I’d been invited for my Covid vaccine, with the link to book my appt in the message. I had my jab yesterday and I’m so grateful that I got that invite so quickly.
And just now I was able to order my repeat prescription at the touch of a button, rather than having to go through the hassle of ringing the prescription line.
I’ve already recommended this app to all of my family and friends.

T Pierce

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T E Pierce
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2021-03-07
This makes ordering medication so much easier. I can order from home and know that it will be at the pharmacy of my choice within a few days. No trips to doctors to put in a request then a trip to pharmacy and waiting for it to be made up. I’ve recommended this to friends and family. In these difficult times it keeps you from making too many trips

Much easier than before.

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brbbry
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2021-02-02
Really handy, never go back to the old way now. Been using for about a year and being able to see medical record and past interactions with gp or specialists is really useful. Prescription requests are a breeze now just a couple of presses and it’s done and it tells you when it’s ready where I used to have to call the pharmacy and check if it’s ready several times and then chase up with the GP so it just saves so much time etc. Only small negative is I can’t book appointments on it, it is a feature but always says none have been released by the surgery so maybe this has something to do with covid and will change when things are normal again. But other than that definitely recommend.

Woolstone Surgery Review

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Karowei
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2021-02-01
I wish to say how impressive the services of the Woolstone Surgery has been throughout this difficult pandemic.
The front room staff have been very professional and helpful. My enquires have been well handled with fruitful outcomes and very supportive assistance.
The back room staff have also been amazing. I went in the other day for my annual Flu jab. It was smooth, socially distanced with good appointment slots and professionally dispensed. The Repeat prescriptions have been orderly and dutifully done and dispatched to my pharmacy electronically.
The Doctors have been very good st listening and dealing with my problems in a caring and professional way.
I am very grateful for the top level of care and service from the surgery despite the numerous challenges of Covid19.
Thanks ever so much. We appreciate you.
Sincerely Your Patient,
Dr WOYIN KAROWEI DORGU

UNSURE

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Father Bliss
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2021-01-13
I order my monthly prescriptions through this app since it started but the annoying thing is that I also phoned in my order to my prescriptions hotline and not one person has approached me to advise me that there is absolutely no need for me to complete one or the other?
Can I trust that my surgery is acting on my order through my GP App or is through myself calling the prescription hotline??
It would be nice for SOMEONE to let me know so that I am not running around like a headless chicken trying to make sure that my medication arrives at my home in good time!!!
Thank you.
Ian James Bisset

Waste of effort

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Ellez 15
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2021-01-03
The app took ages to “approve” my registration . Sending photos of ID and video recordings of my face was all very time consuming . It might have been worth it in the end if the functions then available were useful . This may not be a problem that is the fault of the app , but possibly because the electronic records in my GP practice are not up to date.
However after all that faff , I seem to now only have the ability to book smear tests at my GP (not really very useful for a middle aged man!) . The practice wont allow any other appointment bookings , nor allow access to any of my notes . The only thing I was allowed to see was that I had no allergies and a repeat prescription for voltarol cream (that I have never used , and don’t remember ever using) .
In summary a waste of time for me , and I suspect anyone else who only occasionally sees their GP.

Good useful app

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Bazzathecaver
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2020-12-15
I like this app. It is good and easy to use. It contains most of the feature I like. I did have a few issue with it operating slowly at one point, but the tech support from the app supplier was very good and dealt with the issues, keeping me fully informed about what was going on. It also took a while to get some of the features linked up to my GP’s system so that they work, but most on the features are now working ok. Unfortunately my GP practice has now decided to use another app to handle appointment booking, but this app still works for all the other functions which is great. Overall I am quite impressed with this app and would recommend it.

General Comments

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EEDS Ltd
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2020-12-08
It works fairly well, well in a fashion. Insufficient characters can be entered in the comments box when one requires to provide detailed reason for a request for a repeat prescription. The notifications do not make sense. One gets “Rejected “ for requests which can and has meant that the medication is already in the chemist waiting to be picked up. If as is the case for myself, one works abroad then one needs to take additional medication with them. This can cause problems as one does not get a proper response back through the app and the chemist says that they have no access to the app and can not provide all the medication for you even though it is in a drawer with your name on it. Yet another case of bureaucracy where the left hand does not communicate with the right hand. Other than that a convenient way to get a repeat prescription.

Repeat prescription

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sourplume
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2020-12-04
This is a great app for re-ordering repeat prescriptions, however the only problem if you need anything other than on the list of history as in (my different nasal spray )I have to drive down to doc to put it in, if it’s a non repeat item , then it would be good to at least be able to ask in another field displayed and then the doc could advise or not administer ? Just saves more time and docs time in end, otherwise loving the app and very good service
Thank you

Change in log in

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Anitas56
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2020-11-30
I found this very tedious due to my having to re add my link in details which would not be recognised due to the practice site changing from Oxford road to park side. I had to then log in via NHS web site which for some older people would be a nightmare needed to be able to take photographs immediately and send . I appreciate the difficulty practices have with COvid but there must be an easier way it took me 2 attempt to be able to get nhs clearance and I’m computer literate

Manage my health and my time

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dixod
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2020-11-23
This app makes it possible for me to manage my complex health needs and also maintain a normal life and job. I no longer have to find 9-5pm space in a busy job to sit on endless phone calls waiting for an answer. I can order exactly what meds I need so I don’t end up with an excess of prescription items or things being missed. I can also track the outcome of blood results to show directly to my hospital consultants. I am back in control of my own health needs.

Customer Feedback

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Babs J3
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2020-11-15
Speedy service can always get through to surgery when needed to and see my doctor Dr Atrey who is always ready to listen and offer a solution. Reception staff helpful and knowledgeable and pharmacy all staff friendly and give good customer service. Fantastic I can order prescriptions on line and receive notification when ready to pick up. Cannot fault anything only praise and recommend. Thank you.

My GP app

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A Hedges
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2020-10-27
At first I was against using the app and having my prescriptions sent direct to a nominated pharmacy. I like having the human/personal contact. By using My GP app it is so easy to use and saves me time and money as I use to enclose a SAE when submitting my repeat prescription. I can now just do it all from the comfort of my home using my app and my prescription is ready for me to collect within 2 to 3 days. It is so much more easier than you think. I would say give it a try what have you got to lose.

User Friendly & Very Reliable - One tiny gripe

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RaeRaeKCSunshine
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2020-10-23
I find this app User Friendly as it is designed well. Nice layout & clear headings & dropdown. As ive had Asthma since i was a toddler, & RRMS since 17, my main use for the app is my many prescriptions. As a working person, this saves me so much time.
The app is Very Reliable - no outages in the 6months+ since ive been using it.
One tiny gripe is that i cannot see my activation details. As im logged in with my biometric security, i dont understand why this is ****out . I wanted to make a note of this in case i lose the app/get a new phone as i cant find my original letter (was issued to me in 2014), so i wanted to avoid having to ring the surgery etc to start the process again in that event. They’re super busy with COVID19 & as a result you cant just “pop in” either.
But that is the only complaint i have so overall i still rate the App 5 stars

Awful app, do not use it!

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Miady 15563
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2020-10-06
After submitting a ton of personal data and verification obtained from GP, we realised that it is impossible to log out from the account, it just does not happen even if you remove the app and try installing again! Moreover, if you have a new phone number, you can’t change it in your account, you can’t change anything about your account and they have full control of your data, while provide 0 services. My GP does not allow appointments booking online and my son’s account does not have a record of his repeat prescription, so I still have to go in and fill in the paper version. Completely useless waste of time app! Avoid!

Bugs and improvements

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Bfksbdivbykekchencld
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2020-09-06
Just a quick question about your latest update for the app.
Description says: Bugs fixes and improvements. So, is that means previous update was with bugs? Or you just making visibility to your employer that you doing something so your salary is justified???
Is this latest update contains bugs? Just want to see your response so I could compare in the future with your next update, please? Do you actually testing your updates before release it? Because if you’d test it – where the bugs would coming from? Will you make another update in the nearest future and if yes – what is it for and why, because your current update has no bugs and it’s stable?
Thank you.

App no longer works helpppp

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HS_LDN
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2020-06-29
I was trying to look at my medical records and they were not loading. So I thought might just be a bug let’s restart my phone, this did not work. So I deleted the app to reinstall it, the app didn’t go through the normal information instead made me set a pin and then said medical records coming soon. I deleted it again thinking it’s just a bug, and now the app is stuck on my home screen without the logo and I can’t actually delete it. When I go on the AppStore to install it, it says open but I’ve deleted the app.

Amazing app.

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Lissy-mac1988
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2020-02-09
I was told to download mygp by kalpik, he said i could order my repeat prescriptions through the app and I could book appointments for myself and could add my family onto the app and book appointments for them.
Thought this is surely too good to be true, after downloading the app and setting it all up i discovered that I can indeed sort everything out through this app....as a busy mum of two this is a great app and is amazing.

Connectivity issues & Nurse appointment booking

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CLPottsy
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2020-02-09
Have been using the app for a while and although useful for booking an appointment with the Doctor, there are numerous connectivity issues where I receive the error message of ‘unable to book appointments due to no internet connection’. My internet connection is always fine when the message is received. There is also no facility to book appointments with the Nurse at the Doctors practice, which is frustrating. Can this be made available please? Thank you.

Appalling app Personal Data harvesting beware

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LILERGN777
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2019-12-12
Appalling app I like many others downloaded the app and I was asked for all my personal data mobile number/date of birth etc only to be told that the myGP app would not work at my GP surgery?! I then tried to upload for my mother and again it just harvested her data and the app didn’t work either! MyGP is as others have stated in their reviews harvesting personal data and there is no way of deleting your records once you have submitted this information. The company in general is making false claims about what the app can do with the many reported flaws in the app repeat prescriptions don’t work, read the reviews and you can’t book appointments and also from the many reviews posted there are issues with adding dependents they should be reported to trading standards and the ICO. Disgraceful company with no ethics or care for patients or morals. It’s all about scamming the NHS clearly.

A great app

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Sean Hardcastle
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2019-11-25
This app is not only a time saver but also a money saver. For someone like me in their 60s I don’t have to travel to my doctors for repeat prescriptions. A few days before I need to renew, I just put in what I need, the next day I can go to my chemist to collect, or they will deliver. Plus you get reminders for appointments, and so much more I honestly couldn’t do without it now. I have recommended it to my family and friends who all agree with me. Highly recommended.

Needs improving & syncing

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Vixster30
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2019-02-15
Lengthy review/complaint:
Had this on my phone for a while (year or so) & thought it was good for storing records & syncing with my GP.
However I recently was informed by my doctors surgery that they no longer use this service. I had no idea!
Upon further communication / research I figured we (patients & service users) are NOT informed about this change & Doctor Receptionists said they did not have way to send out to all patients.
Led to an argument with my dad - “this doesn’t work” “yes it does”
“No it doesn’t”.
Also it seemingly works & still stores the information, but no connection to booking appointments etc with surgery.
Whoever’s responsible (either admin at Drs or software company - it would have been good to be informed contract ended.
(Receptionists informed me system didn’t work & was getting all wrong with patients booking appointments etc..)
Also, as some others (reviews below) I found it difficult booking appointments through this app & I'm pretty sure it didn’t tie up with actual appointments available at surgery.
On behalf of all (patients & staff) who had problems...this is my observation.

Poor

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JymJilly
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2018-10-15
Not impressed with this app at all. It’s very basic and if you order repeat medications you have to wait 7 working days before you can collect prescription. It’s quicker and easier to phone the surgery and order it that way 48 hours to collect meds. Yesterday I went to order my repeat prescriptions via the app and have now been informed that I need to go into the surgery with photo ID and get the sign up codes AGAIN. I’ve already done this. The app says you can access your medical records . You can’t at all .I will now be deleting this app.

Questionable Usefulness

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Bella_ES
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2018-10-02
My main reason for downloading the app was to order repeat prescriptions, for which the app redirects me to a website to use instead. Alerts to say my prescription is ready don’t come via the app either, I still receive text messages (or sometimes I don’t even get that). The app also doesn’t allow me to contact my surgery via instant messages, it has an instant message function but all I get are medication reminders that I set myself, and a message from my Surgery stating that they don’t use the instant message function. I can track my weight and BMI, but I have health and Fitbit apps that already do that. The app has added nothing to my experience dealing with my GP. I’m still better off just ringing them or going in to ask questions. Not sure why they recommended this app to me at all.

Most important feature simply doesn’t work

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5pez
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2018-08-22
The best feature of the app by far is the ability to book appointments on the fly, which is great as it can be very hard to get through to my surgery on the phone. Unfortunately while I can see all the appointments that are available attempting to book any of them just returns the message “unable to book appointment, please check your internet connection or try again later”. My internet connection is fine and I’ve been trying multiple times over the last 3 days so that message is really useless for an end user.
Not sure if this that this is down to the app/api or a problem at the surgery itself but for this to be an issue for 3 days straight tells me that someone, somewhere doesn’t really care about the service this is trying to provide.

Not impressed so far

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ChrisGan
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2017-10-17
Was invited to download the app by my local surgery. They informed me I was due a flu vaccination and suggested I use the app to make the appointment. This is the first time I have used the app so had to log in and agree terms and conditions. The t&c's are so long and complicated they gave me a headache just trying to digest them. Jumped through that hoop and clicked the button to arrange an appointment. Appointments were only shown for one day (11 days from now), could not make that day so ended up telephoning the surgery anyway to sort it out. Dare say it will be helpful some time - just didn't work for me on this occasion.