Name: Octopus Energy
Rating: 4.8 (233288 reviews)

Updating

Octopus Energy

Released: 2016-07-07

Free 0%

Version 4.117.0

Free 0%

Version 4.117.0

Released: 2016-07-07

#11 in Top Free Apps > Utilities

#20 in Top Free iPad Apps > Utilities

iPhone Screenshots

iPad Screenshots

Description

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance

- View your recent transactions and billing history

- Manage your payments

- Get help with your account

What's New in Version 4.117.0

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

Seller

Name

Octopus Energy Ltd

URL

https://octopus.energy/

Information

Developer

Octopus Energy

Version

4.117.0

Size

145.4 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, French, German, Italian, Japanese, Spanish

App Store: Customer Ratings

Ratings & Reviews

4.8 of 5 (233,288 Ratings)

App Store: Customer Reviews

2026-02-24

Reduced screen sizes in iPad - AGAIN

This is my complaint from a few months ago - it got fixed, but has gone wrong again after the latest update (23 Feb 2026)

“Not happy that the iPad app has recently changed to only show a small central panel of information in the right hand section - so all usage graphs etc only fill about a third of the available screen space instead of giving a nice big clear easy to read section of information. A very backward step,please can we have the full screens back! 🫤

Update following developer response - it does not help to view in landscape mode, that’s what I use all the time and what myself and others are complaining about - if I wanted a tiny mobile view I would use a mobile phone. Please fix asap.”

2026-02-23

Air pump

Would love it even more if you installed a heat pump in my post code area

2026-02-22

Highly recommended

Best Energy Prices and Excellent Service!

2026-02-22

Great provider

All good

2026-02-21

Octopus Energy App

Extremely easy and quick to use….

I would definitely recommend 😊

2026-02-20

Awful customer service

I am not at all impressed with this company. I have had nothing but issues ever since day one. And when you try to contact them via help email, the agents don’t even read your problem properly and reply to completely different issues. I do not recommend this company at all. And as for the app it does not update properly.

2026-02-19

Update: Octoplus not working after recent update - otherwise great.

Hi, There’s a bug on the Octoplus page in the latest mobile app update. It works fine on the website. If you can provide contact details for app support I’ll send screenshots and device details for my iPhone and iPad both of which are affected. Thanks.

19/02 Still buggy :)

2026-02-18

Meter balance not updating

My account/meter balance has not updated for over a day now so i cant see what i have left , worse mistake with smart meters

2026-02-18

Latest update

So dissatisfied with this update, as slow as windows 95 on dial up modem

2026-02-18

App Not Working As Before

Unable to make extra payments, view usage graphs, tariff details and meter reading history anymore. The app freezes and the buttons mentioned won’t work. Given my previous trouble with very poor customer service from Octopus, use of these features on the app are essential to me so that I can keep strict tabs on usage and ensure the Octopus don’t completely mess up the billing again. Please fix this. I’m not surprised at all by this incompetent service from Octopus’s failure to have a fully functioning app. All of these people who are praising the company for their customer service are in for a huge shock when they encounter a complicated problem.

2026-02-18

Customer service that doesn’t listen just talk rubbish!

They don’t listen, just ram home an ALMOST A/I sounding script pushing their gov green agenda

2026-02-17

Excellent

very Good

2026-02-15

Pay by bill option

Great app great service shame I can’t have the option to pay for what I use on a monthly basis rather than fixed payments on account it would make balancing my account monthly easier and I only pay for what I use an option of either or would be better

2026-02-15

Very clear and easy

I really appreciate this app. Very easy to use; easy to find my way around and easy to understand. Thanks Octopus

2026-02-15

Problem with link to Home Mini

Everything worked fine until I upgraded my router to a home hub with dual 2.4/5 GHz bandwidth. The Home Mini wouldn’t connect. I use live usage information to tell me if charging my car (a plug in hybrid) on sunny days is cheaper than overnight. Without this I don’t know if I’m saving money or not.

I tracked down that the Home Mini doesn’t work on 5GHz so I made sure everything was on 2.4 and turned off the 5GHz bandwidth option on the Home Hub. Still no joy, although the app and the Home Hub both say the Home Mini is connected?

I’ve contacted Octopus direct but so far they don’t have an answer.

2026-02-15

Octopus Runs rings around OVO

My previous energy provider could not provide me with even reasonable information or advice when I identified an issue out with my control. When I asked Octopus to take over the service to both properties, not only did they fix the original problem but gave me advice to resolve any other issues and maintain a watchful eye by using the very well designed app on my phone

2026-02-15

Great company and great app but …

I was switched to Octopus when my then energy supplier went bust and it’s been the best result. The app use to let you check monthly usage/cost from any date in the month. That function has been removed in the last few months and now you can only do calendar months. As my billing cycle is in the month it’s made the app less useful. I know have to add up daily days to add to my current month to get my estimated costs. Therefor my rating would have been 5* but can now only be 4*. Please put the feature back in the app!

2026-02-15

Intelligent Go Not Charging

My car regularly fails to smart charge overnight. Yet when I wake up and enable bump charging from the app, it starts charging just fine at the full day rate. Lost over £60 on this so far.

2026-02-14

iPad only issue

If you try to alter the max charge for your ev on my iPad (air5) you don’t get the scroll wheel just cancel/confirm ? It is ok on my iPhone. I have reported this by phone but still not fixed.

2026-02-14

trust in 3rd party apps ?

Should be common sense many 3 rd party apps do not invest enough in security and high enough IT professionalism - as evidenced by the number of times an app update creates new problems it didn't have before ( an app stops working or doesn't do what it once usefully did ) . However , that this Octopus app has a way to turn the torch of your iOS device on

concerns me . Is that in the list of app permissions ? They may seem convenient but I always think twice about installing 3rd party apps . And now there's the android amalgamation to contend with ?

2026-02-13

my electric

My business has been with octopus for some years now and my home as excellent customer service well highly recommend switching

2026-02-12

Always good to deal with

Always good to deal with resolve queries, so much so we have our business with them as from 3 months ago with an overnight charging rate.

2026-02-11

Superb !

Customer service on another level. British Gas have been left behind decades ago.

2026-02-11

Great

2026-02-11

Buggy octoplus page

Submitted feedback in the app but this doesn’t seem to have been reviewed. Octoplus page severely lags when scrolling up and down as a result of an update around 1-2 months ago. It should only allow vertical scrolling but instead this now also allows horizontal scrolling which results in really poor FPS. I have a video if easier to explain.

2026-02-10

Fantastic App ! love the bright colours too

love the App , so easy . fantastic Brilliant colours and i love the cute pink octopus

2026-02-09

Gas and electric

Octopus energy great company to be with everything so straight forward the best

2026-02-09

Great prices

Great service

2026-02-09

Great when it works

The app is fine when it works, unfortunately it sometimes doesn’t meaning that you get masssive charges that are not expected. Unfortunately customer services are reluctant to offer any credits for overcharges.

2026-02-08

No to Octopus

Warning: Biggest mistake is joining to Octopus!

The main reason to have smart meters is for tracking your live or at least up to date energy usage, but this hopeless company couldn’t offer what they were supposed to offer! They are now two days behind for usage update! Contacted few times no improvement! Total waste of time! Zero star!

Update: Octopus says the device called Home Mini would give you real time usage! But they don’t tell you it won’t work in all type of properties like mine! and the engineer who visits you don’t deal with that piece of rubbish at all! they know setting up is time consuming and may never work at all!

2026-02-08

Octopuss rocks

Smart and easy to use. Even I could find my way around. Must be the only site I don’t need a10 year old on standby

for!

2026-02-06

Mr

Great

2026-02-06

Doesn’t work on iPad in portrait mode

Doesn’t work on iPad in portrait mode - do I need to say more

2026-02-06

Easy steps

I find the categories easily recognisable and understanding the readings of electricity and gas make for a more confident customer.

Lots of links to follow with helpful signs. Easy to manoeuvre around the site.

2026-02-04

Great

Easy to use this app and send meter readings

2026-02-04

Easy

Easy to use and navigate

2026-02-03

Latest update freezes

The most recent update freezes when I try to connect to my cosy heat pump. I’ve tried reinstalling the app but the problem persists.

2026-02-02

Mini problems

The mini works for a few days then goes walkabout. Set up again drops out later . Fed up and now don’t bother. Octopus no help

2026-02-02

App doesn’t work

I can’t log into the app since switching to Octopus a few weeks ago despite deleting /redownloading the app. Web version works fine. Can see other people on Reddit have similar issues and looks like an unresolved bug

2026-02-02

Billing is wrong

You keep getting our bill wrong , we finally got someone that sorted it out for us your end and then a few months later it happened again! We’ve got a random £2000 keep being added! It’s exceptionally stressful & annoying

2026-02-01

BEST ENERGY PROVIDER BY FAR!

The customer services department has to be the best by far out there!

Very helpful and understanding and they provide genuine helpful solutions!

In fact I would say never mind Energy Providers, Octopus customer services would take some beating if up against any organisation in any sector!!

2026-02-01

Holly dene farm

Great to deal with and easy to use

2026-01-31

What’s happening Octopus

The app won’t open and the update won’t load. Get your act together Octopus.

2026-01-30

Smart meter fitting

Excellent service by Nigel, thank you

2026-01-29

Electric

Easy to use and helps me to keep track of my energy use

2026-01-29

Was good but now wont login

Was using the app regularly to control my EV charging schedule, however last weekend it logged me out of the app and now wont log me back in, keeps saying incorrect email, password or region, all the details are correct as it logs me in using said details on a web browser. Very disappointing 🫣

2026-01-28

Great

Superb service

2026-01-27

Not able to login to the app

I'm not able to login to the app with my existing login details. I can login to Octopus portal through desktop as well as through mobile web browser. It is giving "Incorrect email address or password. Please check your region" error message. I not only checked with my correct region viz United Kingdom, but with all other regions, but had no luck.

2026-01-27

Was fantastic until the latest update

Ever since you updated this a few weeks ago my EV i4 BMW no longer shows on the devices tab so I can no longer see the schedule that’s been created. It will not let me add the device again as it says it already exist. Also tried uninstalling and reinstalling but no joy

2026-01-27

Did you ask your customers ?

Did you ask customers before introducing the latest downgrades. App is more complicated, more confusing, more difficult to navigate and very much less intuitive to use. Please arrange upgrade to Smets 2 so I can use another app and simplify my energy management.

2026-01-22

No Gas Readings

I recently moved house and took Octopus with me as I’ve never had an issues, downloaded the app and had a really smooth handover but unfortunately when I go on the app I can’t see how much gas I am using as it never comes on the app electric readings are fine no problems there. I’ve contact octopus on email and all I get is we can see your readings so it’s fine, well actually no it’s not fine I need to see what I am spending please I can’t always send a meter reading in. Customer services have advised me to delete the app and reinstall I’ve done that so many times it’s ridiculous and still no Gas reading, please sort this out, you are a great company don’t let yourself down.

2025-12-17

Octopus Energy service

Octopus are the best energy company I’ve used over the past 10 years. They offer competitively priced energy, customer incentives to reduce costs, great customer services and generally a good app to monitor utilisation.

The only reason I’ve not scored 5 stars is the intermittent glitches in the energy app in respect of usage, often some days & weeks it can only give usage in kWh and not £.

Additionally, as an Octopus Intelligent Ho customer, I appreciate the. 6 hours of reduce rates overnight but the app information does not reflect changes to the low cost schedules sessions, so whilst I can always see the usage in the usage chart and from my vehicle and charger the energy used, I don’t know for sure how much my low cost period charge is.

2025-12-15

Loving choosing Octopus Energy

I love being with Octopus Energy , they are great game changer , my bills are fairly priced , I love the Free usage times they give away every so often and the advice on the site of how to keep your electricity cost down , their perks as a customer like great daily treats each day at greggs and other included retailers , cheap cinema tickets etc , they can also assistance to support your cost more affectively, with a highly professional , empathetic, support customer service team to hand , short call waiting times ,

So far so good . Thank you to all the team at Octopus Energy, Merry Christmas and a Happy New Year, to you all when the time comes

2025-12-12

Unclear billing - erratic EV communication

The Octopus app looks good and promises much and whilst generally quite reliable, we have found the EV communication less than reliable. The app will quite often alert us that it has lost control of the EV yet it then goes onto charging the car as normal. Recently, it had a case of full amnesia and wouldn’t recognise the car at all, requiring me to delete the EV and add it back! As an example of the app’s unreliability, tonight, despite showing as plugged in the Volvo app, the Octopus app shows the car as unplugged. It’s a shame as the whole Intelligent Go system is very clever and good value for money, so it’s a shame the app isn’t more reliable in use. Finally, although it’s likely to be more a lack of numerical intelligence on my part, the whole billing recording structure is very complicated!

2025-12-07

Form over function rubbish

I always thought the app was rubbish but now with the draconian rules around 6hrs max of cheap rate charging combined with no ability for us to actually tell it to only charge the car within that window leaves the customer completely bent over for Octopus to exploit. Tip for the devs - get your app sorted BEFORE applying rules that the customer has no control over abiding. Case in point, last night I had one of our cars plugged in, the app set to add 60% which is roughly 42kwh which at around 7kw should mean I get that amount at the 7p/kwh rate I have contractually signed up for. Instead I wake up and it’s put 25kwh in and no longer have the range for this morning’s journey which means I now have to find a fast charger and completely wipe out months of energy bill savings. Once again a case of a greedy energy company leveraging its position and whilst thinking it is smarter than it really is.

2025-12-05

No 1 energy company

Best energy supplier for export, and has always been my energy supplier for 7 years now as the most economical for my pocket, I can choose to decide my direct debit which I cannot do with any other supplier, the way I decide what I want pay is every year I take my total usage then divide that by 12 month, I joined octopus energy from from British Gas, my previous supplier did things differently the computer would decide to charge hardly any direct debit through the winter then in the summer I was pay nearly double what I’m paying now, when I complained a couple of times they said there’s nothing they can do as their computer decides all direct debit payments, i said to them it’s so easy total usage over the year divided by 12 month but the couldn’t override their computer, so I found octopus energy by searching the internet.

2025-10-01

Recent bug spoiling otherwise excellent app

Have been with Octopus for several years now and regularly use the app to check and manage payments, balance usage trends and submit readings. Have never had a problem with the app before but over the last 2 weeks (since receiving the helpful reminder to update the meter readings) I have not been able to access this screen in the app - it just shows a “buffering” circle.

Still using iPhone X so issue may be at my end but thought I should raise it in case not?

Many thanks for otherwise outstanding app and customer service!

2025-06-08

Spin

The app itself is excellent but the ‘spin the wheel’ irritates me intensely. Ask anyone and they will say that a wheel of fortune works by chance, that is each segment has an equal chance of being landed on. At three spins a month for many years, I must have had at least a couple of hundred spins and cannot recall landing on anything other than an 8, which is statistically impossible if it is by chance. If it says somewhere in the small print that it is not ‘by chance’ then I would say this is disingenuous of you as not one in a thousand reads the small print. Please cancel this spin as it is trickery that is beneath you.

In your response to the above you double down on your disingenuousness. I continue to contend that the wheel is set out to mislead customers. No one reads the blog to ascertain that is ‘just a visual interface’. I also contend that if you surveyed any 100 people, every single one would, face with spinning a wheel, would say that it is a game of chance, therefore it is deliberately misleading. From childhood, we have all played many spinning wheel games and is always chance where the wheel stops.

Thinking it was chance I calculated the odds of getting a good result, which over several goes, were high. Why not just press a button to see if you have gained.

2025-02-18

And it fails again!

So the app failed me in June 2024 and after three months arguing with various deniers at Octopus, they fitted dual band meters, in September 2024, as the single band meters are wholly unsuitable for houses with brick walls, doh?!?! Wind forward to January 2025 and the app gremlin returned. Same problem, gaps in the app data and one reading that claimed my gas boiler consumed 27 times its rated capacity of gas in 30 minutes?!?!?! No gas readings for days. I recorded it all, in case memories get a bit fuzzy later on! Customer service goes round the usual, press this non existent button, video the screen for error codes, number of walls, objects in the house. Well nothing has changed, just no app data! Then I’m ignored, no feedback, no contact, par for the course. Then in parallel with app updates in the Appstore, the readings gradually reappear! No contact from Octopus, of course! Bet they do when I slate them on X, Facebook, Instagram, etc. Bet they pull out the old “sorry, busy, lost records, unforeseen circumstances, dog buried it with his bone, attacked by Red Indians, road blocked by a flying saucer, cat ate it, had to visit the mother-in-law” excuse. And they will happily take my £400 this month, bet the billing software is not as flaky as the app software. 0/10 for the Octopus App, minus infinity for non existent Customer Service! And my honest rating, “Octopus, sets a low standard, then fails to meet it”!

2025-02-10

Smart meter installed

I like octopus, they seem more customer oriented but I have no mobile signal in my village so the smart meter is pointless. I think they are oriented towards town customers, not those in the countryside. I’m only in Essex so not exactly outer Hebrides. Even though mobile signals are not their responsibility, if they are giving out products that rely on them, they need to do something. It’s 2025 and they can put people on the moon but they can’t get a mobile signal to an Essex village. Octopus should be fighting for this if their products rely on them. I’ve tried but I got nowhere. If they could fix this they’d get 5 stars. My meter is outside and a few meters away so even the machine that tells you how much you are using doesn’t work.

2025-01-05

October for OAP’s

At 76 years old I have been with a number of utility companies over the years. Octopus is by far the best I have dealt with. The ease of getting through to an agent on the telephone especially one that is competent to deal with technical questions. An app that is easy to use and informative The ability to add my solar panels and battery to be able to use the flux tarrif has enabled me to save an average of £500 per annum

Well done octopus

The only downside ie I’ve been waiting months for a smart gas meter, I don’t think they like fitting them come on octopus how long are you going to make a 76 year old get down on his knees to photograph the reading

2024-11-25

Best provider

I left my badly abusive husband almost 5 years ago and did not have a clue where to start as he controlled all financial matters. Used a comparison website and Octopus seemed to be the most reasonable. I am severely unwell -hopefully temporarily but it will be a slow recovery and although I live alone, I have double the washing of clothing and bedding due to not being able to control certain bodily functions. Thus using twice, sometimes thrice the amount of hot wash on my washing machine and only have gas radiators to try and dry things and hanging larger bedding over doors etc before they go musty. I have always found Octopus to be very approachable and not once have I ever thought of changing supplier. I honestly believe that although they are one of the leading suppliers in the UK, they do in fact care about the little people, ie. their customers. I have just submitted meter readings for November and am actually scared of the amount and losing sleep over how i shall manage over this winter. But rather than avoid the problem, with Octopus I believe they will try and work with me. Main thing is not to ignore the problem.

2024-11-24

Great app, but…

For the most part, this app was fab, as was my electric car app and my Zappi charger app when I used them independently.

Then I got the ´intelligent go’ energy tariff, and the problems started.

Like so many others have noted, it’s a lottery as to whether the 3 will play well together as I often wake to find no charge has been added overnight (the Octopus app saying that the car is not plugged in when it clearly is) or it has charged a bit then just decided to give up. Sometimes it works just fine!

It cannot be right that I have to set an alarm twice in the night to check the apps or get up und unplug/re-plug in my car to ensure I can drive in the morning.

Lots of reviews mention this issue, so it is a known error and needs sorting quickly please.

2024-10-31

The best electricity gas company

I’ve been with a couple of previous supplies of gas and electricity one beginning with BG and another with three letters beginning with E *%

I’ve been with Octopus now for over a number of years and I can really say hand and heart that they are most understanding helpful company not just after your money but really do care and I’ve got a plan in place that is ideal for me and just what I needed at this time lots of people are struggling.

If anyone is reading this, I would advise you to go to Octopus join ASAP. The customer service is wonderful. It’s value for money..

Thank you

2024-10-27

APP WORSE SINCE UPDATES

Since the last 3 updates, I’ve had the worst experience with octopus! I’ve been charging my EV perfectly fine for the past 2 years without a problem. Then in May, the EV has stopped automatically contacting to Octopus. I’ve had Tesla look into it but to no avail. In light of this, I’ve had to disconnect & re-connect my car every time I charge which, however annoying, has been working. Then my last update, I can’t even connect my car so without charge! I am seriously looking into charging energy providers as if it causing too much disruption!

2024-10-03

App not as comprehensive or responsive as I’d expect

I’m new to Octopus, and joined on a fixed tariff with a view to switching to intelligent octopus go, and octopus outgoing fixed as soon as possible. Octopus have confirmed that they are receiving half hourly readings and indeed I have seen them n one one of my many circuitous trips around the app and websites. However, I can’t replicate this - the app is not easy to navigate or find information. I was unable to sign up to intelligent octopus go, as it got stuck in the process, so I’m signed up to ordinary Octopus go on less favourable terms until they can fix it. Because of this, I can’t sign up to Octopus outgoing fixed either, so we are in the light version - again, less favourable terms! Whilst I have received a £50 credit to my account because of these difficulties, there is nothing in the app to tell me progress, so I’m having to wait a fortnight for emails to see what happens before I ring back. This is very disappointing for the market leader in renewable energy for domestic use.

2024-09-30

Unprofessional and refusing to accept 30 mins smart meter readings!

Since they took over from Bulb it’s been a nightmare. I refuse to having hundreds of pounds of our money in credit and then when I apply to get it back they say No on their website, plus what is the point of giving them 30 mins smart meter readings when they deny it and say it’s fixed to charge me only on one day of the month? It’s wrong to have our money in their bank account. I have to write to get our own money back, hundreds, because their website refuses. Plus it takes an ombudsman’s intervention to get one family members acct changed and charged properly, monthly by smart meter and took 7 months to change it to a variable direct debit! The variable DD means no automatic increasing our of any of our payments and stops Octopus holding hundreds of pounds of our money! We only pay what we use…that’s it!

2024-07-18

Continuing to improve

The app itself is pretty good in terms of functionality and clarity. The issues that remain are I suspect in the back room systems.

For example each Electroverse charging session is a new bill rather than being summarised in the monthly bill. By all means show separate transactions but five or six bills in a month is daft. It also makes comparisons between months difficult. The app usage charts don’t include standing charges.

Then there is the “shouting into the void” when you submit manual readings. They get recorded the next day but the app continues to say you can’t ask for a refund because Octopus hasn’t received a recent meter reading. Something isn’t connecting.

I’ve got a very slow smart gas meter on one property that makes the usage monitoring less helpful. The irony is that the electric smart meter in the house is very good at sending data.

Overall it’s a solid four stars. To get five stars from me will require Octopus to sort some of the back room stuff that feeds into the app.

2024-05-23

One of the best

The weekly updates do improve the app. One recent update, however, changed the view of ‘My Energy’. For those of us with solar panels, it used to show generation at the top, then electricity consumption and gas consumption at the bottom. This made sense; generation then consumption. For some unknown reason this has changed to electricity consumed, then electricity generated and poor old gas below. Can we please have the old order back, or a choice of what to view and where? The app is still obviously an iOS port to iPadOS as the layout doesn’t make good use of the screen real estate but nonetheless, it’s a great app.

23 May update - last month or so the app has been very slow updating the gas consumption. Supposedly every 30 minutes but more like 24 hours behind. Also noticed that the bills view is out of date. My 27 April bill is not yet showing. Even so, still an excellent app from a great company.

2024-01-23

App settings

I have contacted Octopus on several occasions regarding the layout of the app , with regard to weekly usage.

If you look at weekly layout it shows for example the following-

15th January- 22nd January that is 8 days . Yet the graph will show Monday - Sunday which in the example week is 15th January until 21st January, which is 7 days . No one can help me , with why it is shown and laid out this way . Only to say “ Octopus” take half hour readings . What’s that got to do with the layout showing 8 days as example above . Why can’t the app show Monday 15th January until 21st January in the example I have shown above . Very confusing, and no one as I have said can tell me why . Perhaps someone will reach out to me at last to say why , and change it so it is correct . Send email no reply , phone up agents say will look into it , but still no change . Frustrating and annoying

2024-01-19

Re smart meter

I reluctantly agreed to a smart meter which was fitted by a guy who didn't explain how to use/view it ? Instead I received a booklet telling me how to ? Except the meter is different from the booklet itself ! Since then my electricity has trebled . When I enquire as to why I'm told it's correct snd fobbed off with increases(?) it looks like the most usage is in the night! Why was I bumped of night time useage at a lower cost and put on to a much higher rate(?) really octopus you can do better with your customer service! We don't need grumpy old men trying to persuade us that our questions are irrelevant! We've got enough of those leading the country!

2023-12-27

Octopus & Tesla

After moving home and switching to electric cars we chose to switch our supplier to Octopus. Best thing we have done this year, the smart app syncs perfectly with my Tesla and even charges outside of the scheduled hours sometimes which is an added bonus. Took a couple of weeks for the switchover to work but started saving money from day one. It’s a no brainer really if you have a smart ev. It now costs me less than £2 a day to go to work opposed to £15 in diesel.

Octopus was probably one of the easiest switches I’ve made in years of paying utilities, easy to recommend 5 Stars.

2023-12-13

The Most Efficient App

Octopus Energy have proved to be the most efficient and transparent energy provider I have used. I have previously changed annually to keep costs down so have experienced several different providers. The App is very simple to use and every bit of information needed is made available almost instantly which make it simple and quick to track useage and costs. I can’t have a smart meter but feel in control with this app. They were prompt in their response to my request for a refund (when my account was in credit) again so simple to do on the app, it literally took seconds, no hanging around on a phone or being passed from pillar to post. 10/10 for ease of use, transparency, customer service and price.

2023-12-13

No point having a ‘contact us’ within the app

….as Octopus are always painfully slow to reply, if they bother to respond at all. Send a message via the link on Friday. It’s now the following Thurs evening. I’m still patiently waiting! I suspect they have far too many customers for the quantity of customer service resource they have in place.

** Update: My smart meters are already working but the IHD Octopus sent me over a week ago still won’t connect to those meters. No point pushing me in the direction of their app as that doesn’t show real time information (best I can see is yesterdays usage). Why is it so difficult to resolve?

*** Update: No Octopus it shouldn’t take that long. Info requested and sent on 5-Dec now resent as requested on 12-Dec, however the issue has still not been sorted. Replies are painfully slow.

2023-12-06

Octopus go does not charge monthly

I have concerns about the fact my octopus go account for electricity does not get charged regularly. I therefore have no idea whether my account is where it should be. I find this frustrating. Luckily I have money on the account should a massive bill come because it has not been billed for so long, but this is not an ideal situation - if I was on the breadline this would be even worse. This product needs to be more up to date, perhaps using a more efficient or effective way of monitoring the octopus go account users. It gives me the impression that octopus have produced a product that they cannot keep on top of, thus leaving customers vulnerable to huge payments out of the blue. Is it the case that the company has over promised and is now under delivering? I hope not as I value the company’s ethos and user interface.

2023-10-29

Inaccurate usage cost figures

I had great expectations of the Octopus app in terms of giving us the data we need to make informed decisions as we navigate our way through the new normal of doubled/trebled energy costs. So, it is really disappointing that the app doesn’t even show accurate cost figures. You tell us that these costs are estimates, they do not include VAT, and they do not include standing charges. These costs are therefore useless. Within the app we can see our current tariff including standing charges and vat, so please, please give us cost figures which reflect all this. I see no reason why the cost figures in the app should not match those we see on the IHD. Currently I trust the latter and disregard the app costs. It seems at least that the kw/h figures match, so please let’s have the costs matching too. This is surely what a smart meter should give us as customers?

2023-10-21

Poor service since switch from Bulb

We have had very poor service since the switch from Bulb. We had a working smart meter after the switch then we started to get mystery visits to our meter to read it with no explanation or even acknowledgement from Octopus despite asking several times what was going on. At the time we still had a working smart meter and regular monthly bills. Then all of a sudden about 3 months ago this stopped without warning and it was assumed (because we were not contacted and told until I enquired if there was an issue) that we’d moved to 3 monthly billing or to send in a monthly meter reading to get a monthly bill. No one I’ve spoken to/corresponded with has taken ownership of this issue and I’m still without a smart meter even though I was told this was being ‘left pled into’. Absolutely rubbish!

2023-09-15

Great app but just needs just a little improvement.

The Octopus Energy app is great and works well and you can see just what you’ve used and its cost very quickly the next day. I have a small issue of the display order of my 3 accounts within the usage tab, at present the electric import comes first followed by electric export and then gas in my usage tab, I would like the ability to alter this display order, so export is first/top but I’m not able at present! Hopefully Octopus Energy is listening. Also when my new daily readings appear on these 3 accounts they are mixed out of date order in the “view meter reading history” a small irritating issue and I’ve asked the team to look at the above issues.

Next time with these small issues fixed it’s a 5 star review, but still a great app many thanks.

2023-09-14

Dreadful, unfair and poor customer service

I transferred automatically from bulb as did my neighbour, have recently found out that they put him on a much better tariff than myself even down to a better daily service charge. I asked octopus why I wasn’t put on the same tariff and could I be changed over to the same. Sent them a screen shot of his bill verses mine. Took them a week to reply and they say I’m on the better deal. I guess I am from their point of veiw. He paying £70 a month I’m £110 quiet a diffence and as work full time no one home during day. I’m appalled and disgusted at their attude and have changed supplier….. never again

Octopus Energy

"Hi there, the Direct Debit amount is something you can change, it doesn’t mean his tariff is cheaper than yours. There are slight variations in tariffs depending on your meter type and method of payment, but if they’re the same your unit rate + standing charge should be the same. Everyone has access to the same tariffs and the default we add when you come from Bulb is the same for everyone

My response

This is the reply I received, the unit rate and daily fee are not the same as my neighbour. We have the same set up, the same meters and both transferred from bulb at the same time.

My neighbour is on a better rate per unit and daily charge. I have seen his bill . So stop trying to convince me otherwise

2023-07-22

Poorly thought out

Joining Octopus was what I seemed a good idea. I was wrong. The app is not very intuitive to use or navigate your way round. Only my electronic smart meter is connected, the gas smart meter I am still waiting for to be connected, over a month now Trying to charge my car through the app using octopus intelligent is proofing to be impossible. I have contacted them numerous times it slow to answer via email. Not been billed yet for any gas usage although I do send in meter readings. To get intelligent octopus working I was told to remove my car from devices, this was from their technical support team but no instructions were given. I rang up their help line and they were unable to help me. I was promised a return call from their technical support team, three weeks ago and still no call. Totally unacceptable and now looking to leave and go back to a reputable company. Think before you switch.

2023-05-28

Bulb had it right

Unfortunately having to move from Bulb to Octopus has not been the best of experiences.

My DD has been increased even though I am £200 in credit and coming to the cheaper months - now altered although an email because confirmation on the App was unclear.

The App is poor - it does not show my Gas usage - also there is no conversion to £ available in the Elect.

I have rang, emailed and even reported to an Octopus Energy employer (an easy fix he said) who visited the street seeing if we were happy with everything!! All appears to have fallen on deaf ears and nothing has improved in the last 3 months!

Sorry Octopus but you have another month to sort or I will be switching supplier!

2023-05-13

A truly Professionally Run Company!

This company is truly professional with a well thought out app that is intuitive and customer focused! It doesn’t just stop there though, their customer service department respond really quickly and are very helpful! I understand they work around the clock and their service is exceptional! It is obvious that the management are very passionate about Octopus and are managing it really well! Needless to say, Octopus are Which? Best Energy Supplier and they are way ahead of the nearest competitor, Utility Warehouse, who I transferred from because of continual inaccurate billing.

Service from Octopus is first class! A breath of fresh air and a company I can highly recommend!

2023-04-30

Great Octopus Service

Since AVRO ENERGY ceased trading I have been transferred to Octopus & it has been an excellent experience. Their service is extremely efficient and friendly. Obviously the monthly payment has increased significantly due to the mammoth rise in energy costs. The government help was administered through my account and all my bills are accurate & speedily produced after submission of my readings. I am on track with my payments and cannot find anything to criticise about Octopus’s service. I feel confident that they will manage my account & allow me to make adjustments to my payment if I so wish.

2023-04-05

Bulb was perfect. Octopus is not.

Not very happy with the change, I have been a Bulb customer for 3 years and have never had any problems. After switching to Octopus, just a couple of days before direct debit my payment was inexplicably increased by £67 (coincidentally the same as the energy scheme) because according to Octopus that was the amount I was paying before October (it was not!). Aside from the fact that I don't like the fact that the direct debit is increased a few days before the payment date, so I don't have time to change the amount, I would like to point out to Octopus that I have a credit of over £250 and that there was no need to increase the direct debit because part of the amount due could be deducted from that figure. I don't like these games on people's skin. I'm now trying to change the direct debit from the app, but I'm not sure if the change is effective and I have a feeling that the next payment will be more than due as well. I'm seriously considering looking for another provider.

2023-03-14

OK, improvements needed

I like the company but after moving from bulb I was quite disappointed with the octopus app. It’s OK, but it seems like the developers haven’t thought very much about making it user friendly. The cost in usage doesn’t include tax or daily charge so the price you see each day isn’t what you are actually paying, this seems like an obvious issue? Also the axis on usage are strangely numbered, £4.1 £8.6 etc, why not just number them in whole numbers so they are easy to work out? Putting gas and electricity in one chart would be helpful. And that colour scheme…

Edit.

Thanks for the reply, but I know the usage doesn’t include tax or standing charge, that’s what I said in my comment. Are you going to change it?

2023-03-05

Why is usage shown in kWh, not money?

Whilst the app generally seems good (decent user interface, reliable, etc) I can’t understand why the Usage page shows consumption in kWh, rather than pounds and pence.

I think it fair to say that many customers couldn’t give a monkey’s how many units they’ve consumed - they want to know the cost, and with the current cost of living crisis, this is likely to be one of the main reasons for accessing the app. Pressing on the Tariff Details button actually shows the unit cost and standing charge, so it shouldn’t be difficult for the app to calculate it in the usage charts.

Apologies if I’ve missed an option in the app to switch to a currency view, but if I have then I’d say it’s not intuitive, and a currency view should the default.

2023-02-14

Limited compatibility and confusing design

My mother-in-law (almost 80 yrs old) has been happily using the Bulb app for years, which was a model of good, intuitive and clean design. She’s just been migrated to Octopus, only to find that the Octopus app is not compatible with the version of iOS running on her phone (admittedly an older model). Even the website doesn’t load correctly in her version of Safari and is unusable.

I’ve downloaded the Octopus app onto my phone in an attempt to help my mother-in-law manage her account, and disappointed to find that it’s quite cluttered, and that navigation is unintuitive. It doesn’t even appear to be a true app, but just hosting webpages - it even navigated me to a login page within the app - even though I was successfully logged in - which was quite confusing.

It would be appreciated if Octopus could consider the needs of older customers, who still want to remain independent, and create a simpler, less cluttered app, which is easier to navigate around, and is also compatible with older phones. If Bulb could do it - so can Octopus.

2023-02-09

It’s ok until it isn’t

Great for all those who haven’t had a problem yet. Go you! But I’m on the other end of the scale all of a (not so) sudden. It started with the app not registering the gas readings. Then my bills jumped 289%. The customer service is weirdly poor. I’ve sent 15 messages to them, each time they essentially say there’s nothing wrong. In one message where I sent a picture of my meter and app, the response (after a week) was “that’s not a gas meter” with a snotty tone one can read loud and clear from so few words. Somehow the word “gas” written on yellow tape on the gas pipes into the gas meter wasn’t enough. 8 messages later, 2 phone calls, 4 Twitter DMs later, literally nobody has even attempted to address why the app doesn’t work. It’s really weird.

For a company who pride themselves on customer service, this is a really confusing thing. Either way, the app doesn’t do one of the 2 core things I ask of it… read my meters and show me my bills.

2023-02-07

A different approach

Having experienced the joys of other utility companies and they’re awful approach to customer service, billing inquiries etc. Moving to Octopus was a very good decision, especially during this cost of living crisis. But this isnt a review of how good Octopus are (They’re very good btw), its a review of the app.

I find that I use the app every day to check usage, and until our smart meter was fitted, to submit daily meter readings. (Every reading put on a Numbers spreadsheet to keep an eye on developing usage patters, and as we live in an Eco home with Panels, ASHP, underfloor heating, it can be a bit of a moving target), but I find the app just simple enough that everyone can understand it, but not quite advanced enough for those who want to drill into their usage. The Octo-Aid app will be better if you want to do this, or try Hugo or loop.

Anyway, I can heartily recommend the app and the company. If you’re on the fence about moving to them, get off it now and come over to the Octopus side, its fun

2023-01-18

Amazing company

Was moved to octopus in September 2021

When our previous supplier went bust during a time when a lot of smaller suppliers ceased to trade. Octopus made the whole process very easy. I’m on smart meters with them and have never ever had any issues and any issues I did have at the beginning were caused by my previous supplier and octopus having to sort them out.

Great saving sessions you can opt into to save electric and earn octo points towards credit too!

Love the app and the data a smart meter allows me to have, also my rates I pay for gas and electric are a lot cheaper than other providers at this time

Would 100% recommend octopus energy.

2023-01-05

Always well thought out and for the customer!

I’ve moved around energy providers over the years and their apps have never done what they said they would. Most features fail to even do the basics.

Since moving to Octopus 🐙 I’m blown away by how good their app and systems are! It not only allows you to do simple stuff like getting a bill (correct bill!) and viewing usage history but also it allows you to change tariffs, read up on new features etc but also with Intelligent Octopus I can see exactly when my car will charge, set charge limits and the time in the morning I want to use it!

Also it’s a really pretty, well designed app! 🤤

2022-12-08

Nice look, zero substance.

Looks nice but no substance. Plenty of options to pay them but no way to ask for a refund of a large credit balance. No information regarding useage or input. Customers just want straightforward info I.e. how much energy I am using (with some history) and how much energy am I generating if I have an outgoing tariff. Octopus are now a medium to large supplier so should employ i.t. People who now what to do and not rely on trainees.

Update after reply from octopus. Not really an answer. I tried to get a refund via the website but it wasn’t there or was totally hidden. Had to ring in and wait on hold for ages. I know you don’t get the actual generating figures from my solar but you do get the export figure or you wouldn’t be able to credit the account so that reply was wrong. Again, all we really want is the information showing a figure for how much we have taken and how much we have given you in a set period. This info is on the bill but is not on the app or website in a form that is readable. Style over substance and you may have good tech people but you make a point on the website that the dashboard is created by your interns.

2022-11-20

Excellent

Very happy since moving to Octopus. Communication is brilliant, with regular updates on the energy crisis. After finishing my fixed deal I had to go on to a variable tariff which seems as competitive as one can expect at the present time. We also had a smart meter installed recently after years of resisting. It’s surprisingly useful, particularly considering we can now join the Octopoints energy saving scheme which is helping chip a couple of pounds off the energy we use occasionally. The app is easy to navigate and constantly up to date. Only complaint is that they wanted to increase our monthly payment when we were nearly £500 in credit! Soon sorted via email. As happy as can be expected from an energy provider in these difficult times.

2022-11-15

Best energy company ever

SSE supplied Octopus with the wrong meter number, something I was trying to sort out with SSE for over a year. This resulted in octopus charging me over £1k for one month. It was a Saturday morning and I managed to sort this out with octopus over twitter in a matter of hours. I cannot rate how amazing this company is. Easy to manage your account, make extra payments, ask for help and really friendly customer service staff that actually help. Emails are replied to. The app is brilliant for seeing your bills. I’m really not used to this level of service from an energy supplier.

2022-11-01

Octopus Customer since 2019

I’ve had no issues with Octopus since switching to them. I have been approached by energy sales teams in supermarkets before who as soon as I tell them I’m an Octopus customer have told me they can’t offer me a better deal. My fixed tariff is due to expire in December and unfortunately they can’t offer me a choice of tariff options as they have in the past due to the current energy crisis. I make a direct debit payment each month and submit my meter readings on the app each month, so hopefully this will help me keep on top of my energy usage and payments during this energy crisis

2022-06-13

Recent update

Been using this app a lot as part way through installing solar hybrid system. The latest update has caused me to loose daily energy usage and weekly / monthly/ yearly data. I can access on the web but such a pain. Please fix this ASAP!!!!! Also live real time energy would be beneficial, there is a delay on the reading so the previous day isn’t available until around 1300 the following day…… happy to provide more info…….regards Matt

Update 13th June system back up and providing data. Going to email and see what future ideas you have moving forward. THANKS TEAM OCTOPUS!!!!

2022-06-05

Disappointing… Octopus please read!

I downloaded the app after realising my IHD had not updated to show my current tariff. After doing some reading online and discovering that (strangely!!) this was a difficult issue to fix, I discovered that this app was meant to be accurate and would be more useful to display my usage… hmm! I downloaded and expected this to solve my issue.

Ok, so the app does show my usage quite easily HOWEVER, it only shows my usage per m2/ KWH as opposed to displaying the £ of my usage. Surely I’m not the only person who would expect to be able to see this, especially given how expensive the energy prices are?!! I understand that it’s useful to see the usage in KWH/m2 however it’s VITAL that you can also see the usage in £ so that is consumers can see exactly how much our usage is costing us!!!

Octopus, please listen. Please give your customers the visibility they NEED. Please give us the option to see the £ of our usage so that we don’t have to get a calculator out. These “smart” functions are only smart if they’re of use to us (the consumer) and make our lives easier. The amount we’re all having to pay for our energy…. You have a responsibility to be more transparent.

2022-05-30

Octopus App working well

Delighted that my smart meters type 1, which until recently have not been working with subsequent suppliers; they were supplied by SSE many years ago, are now feeding data to my new supplier Octopus and to the portable home display device provided originally. The App billings and Usage data for elec and gas is great and updates during the day often and regularly with good data for each week since started 6 weeks ago. Lets us see peaks and low usage times and days that align with family use of showers, tumble drier, central heating, etc. A good incentive for energy savings!

Octopus Energy

iPhone Screenshots

iPad Screenshots

Description

What's New in Version 4.117.0

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VPP Device Licensing

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App Store: Customer Ratings

Ratings & Reviews

Reduced screen sizes in iPad - AGAIN

Air pump

Highly recommended

Great provider

Octopus Energy App

Awful customer service

Update: Octoplus not working after recent update - otherwise great.

Meter balance not updating

Latest update

App Not Working As Before

Customer service that doesn’t listen just talk rubbish!

Excellent

Pay by bill option

Very clear and easy

Problem with link to Home Mini

Octopus Runs rings around OVO

Great company and great app but …

Intelligent Go Not Charging

iPad only issue

trust in 3rd party apps ?

my electric

Always good to deal with

Superb !

Great

Buggy octoplus page

Fantastic App ! love the bright colours too

Gas and electric

Great prices

Great when it works

No to Octopus

Octopuss rocks

Mr

Doesn’t work on iPad in portrait mode

Easy steps

Great

Easy

Latest update freezes

Mini problems

App doesn’t work

Billing is wrong

BEST ENERGY PROVIDER BY FAR!

Holly dene farm

What’s happening Octopus

Smart meter fitting

Electric

Was good but now wont login

Great

Not able to login to the app

Was fantastic until the latest update

Did you ask your customers ?

No Gas Readings

Octopus Energy service

Loving choosing Octopus Energy

Unclear billing - erratic EV communication

Form over function rubbish

No 1 energy company

Recent bug spoiling otherwise excellent app

Spin

And it fails again!