2025-10-16
earnings below national minimum earnings uk London
Uk government should ban this
Updating
Uber - Driver: Drive & Deliver
Released: 2017-01-24
© (C) 2010-22 Uber Technologies, Inc.
-6
#12 in Top Free Apps > Business
-14
#49 in Top Free iPad Apps > Business
iPhone Screenshots
iPad Screenshots
Description
Uber Driver app – the app for drivers.
Make cash in your spare time, with the new Driver app — built in partnership with driver-partners to bring you the tools you need, on and off the road.
Help move people and things where they need to go. Drive flexibly, on your own schedule – no office, no boss. Wherever you want to go, we're here to ensure you enjoy the Uber experience.
Sign up to drive by downloading the Uber Driver app. We’ll guide you through the steps and notify you when you’re all set to drive.
A better way to make cash.
Keep track of how much you make during every trip, right in the app.
Drive to fit your lifestyle, so you can focus on things that matter. Plan your days more efficiently. The new Driver app lets you view estimated times until your next trip request and 24 hour forecasts of rider activity in your area.
Enjoy the Driver app with CarPlay
Accept trips, get turn-by-turn directions and earn with ease — all from your car’s screen.
The support you need
The new Driver app eases you into your first trips, and is designed to meet your needs on every moment of your journey.
Got a question? Need support? Contact us using the in-app tool.
Uber content/messages human- or machine-translated as per device settings; accuracy not guaranteed.
*This app typically uses 2 GB of data per month. GPS navigation can decrease your phone’s battery life. Keep an in-car charger handy.
What's New in Version 4.536.10000
We update the Uber Driver app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:
- Bug fixes
- Localization improvements
Love the app? Rate us! Your feedback keeps the Uber Driver engine running.
Any questions? Tap Help in the Uber Driver app or visit help.uber.com.
Seller
Name
Uber Technologies, Inc.
Information
Developer
Categories
Version
4.536.10000
Size
553.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 17.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Marathi, Norwegian Bokmål, Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese
App Store: Customer Ratings
Ratings & Reviews
4.3 of 5 (51,768 Ratings)
App Store: Customer Reviews
2025-10-16
modern day slavery
Uber paying ridiculous fare to drivers which one not cover drivers taxi expenses and force to pick up lower fare and can’t make minimum wage all profits going to uber pocket and uber doesn’t care about drivers modren day slavery uber humiliated
2025-10-12
Stop!
This is the worse thing that can happen to your life! Is not worth it you will be debt all the time i only recommend this to my worst enemies
2025-10-11
Horrible company
Horrible company to work for, bad rate of pay, bad customer support.
Wrong ETA, wrong route, wrong distance.
They always take the riders side argh.
2025-10-11
Needs a rethink
The app could be great, but from a drivers point of view it needs a rethink. It shouldn’t offer you jobs when you’re on a job. It’s dangerous. Also if you’re over a mile away from a job it shouldn’t give you it unless you pay us more for running. And the app should automatically update instead of finding out it needs updating after logging off to log again because you’re not getting any work.
2025-10-11
Doesn’t care about its workers
Terrible. Worked for 5+ years for uber as a delivery rider. Have to re verify documents , doesn’t work. No helpline or contact number . They don’t care !
2025-10-11
Unprofessional chat support
Live agents from chat support “helps” you on your own religion or ethnicity if you’re not their nationality or not having their religion you’ll be waiting a lot of minutes until they do something … they keep telling you “wait wait wait “ not all of the m but most are making abuse of their function based on religion and nationality
2025-10-11
Isn’t working
After the last update the app is not working anymore
2025-10-11
Services💯
One of Best App I am so happy to USE this Best Service 💯
2025-10-09
Driver
Bad company with bad fairs not affordable to work for uber
2025-10-09
Compatibility
Could you please check compatibility with the new ios on iphone 17pro, its causing fonctionality issues and not showing the new uber app interface and not bringing up the opportunities page where it shows the boosts sign up offers.
Thank you
2025-10-08
Thank you for improving
have been using this app for years as a driver and of course I am happy that over the years it has improved in terms of protection and safety for both the driver and the passenger. My opinion is that please, if possible, the fare rates should be according to the distance, for example, for a 2 mile trip, at least 4 pounds should be calculated for the driver, or for example, for a 5 mile trip, 8 pounds is not fair for the driver at all, or even 10 mile, 10 pounds and 10 mile trips are 20 pounds.
2025-10-08
Pay rate
The rates are absolutely horrible for drivers
2025-10-08
Drlondon
My opportunity is not working after this update.
Try to escalate but uber customer service just don’t care.
2025-10-08
Too much Controlling self employed by name
Controlling drives when they saying your self employed
2025-10-07
Worst private Excessive Photo Verification — Increasingly Inconvenient for Riders
I have been working with Uber for about a year, primarily delivering by motorbike. Recently, Uber has started requesting multiple photo verifications throughout the day, often after nearly every delivery. This process has become unnecessarily time-consuming and inconvenient. As delivery riders, we already wear several layers of protective gear for safety, and having to remove it repeatedly just to take a photo significantly disrupts our workflow. It would be far more reasonable if Uber required verification only once at the beginning or end of a shift, rather than multiple times during active deliveries. Furthermore, many riders are beginning to question the purpose and frequency of these photo requests, as there are growing concerns about how these images are used or stored. This system is causing increasing dissatisfaction among delivery partners. As a result, other delivery platforms are becoming more popular and preferred by drivers across the UK, as they offer a smoother and more respectful working experience compared to Uber’s current approach. I’m requesting all investor, don’t put your money on UBER. UBER will be fall very soon.
2025-10-07
Good app with Unprofessional and unethical staff
Very Bad support team and Very unprofessional behaviour of team
2025-10-06
Stingy
Never had problems with Uber until recently, for a ride at 8:30 it’s £5 for a five minute drive, but if I want to schedule it 20 minutes later it goes up to £20 for that same 5 minute drive
2025-10-05
Multiple Stop Timer Doesn’t Start
When arriving at first stop, the timer does not start meaning rider can take as long time as they can. Drivers are out of the pocket. Fix this. Time should start within 20 yards reaching to fist stop.
2025-10-04
Big Mafia
Big Mafia
2025-10-04
Worst support
Worst ever customer support. None of my problem solved!
2025-10-02
Cannot work after update
The latest update completely blocks iPhone X users from working. It’s very unfair to drivers who rely on this app for their income. Uber should not ignore drivers with older devices. Please fix this issue and support us too.
2025-10-02
Greedy!
I’ve noticed a serious issue with how Uber calculates fares. At first, the company takes about 50% of the fare as their commission, which is already a lot. But what’s even worse is that after you complete the trip, Uber often deducts an additional percentage under the name of “recalculation.” This happens even if the driver has spent extra time on the road — for example, getting stuck in heavy traffic for half an hour or more.
As a result, the driver ends up doing long runs and difficult trips, while Uber takes a larger share than what was originally agreed upon. This feels unfair and exploitative, and it discourages drivers who are simply trying to make an honest living.
2025-09-30
All day online and rating is 98 and uber don’t send you a job
If you want to work
Work with just eat
Don’t use uber eats
2025-09-29
Genocide Supporters
You support the terrorist state of Israel. Shame on you. Stop the drone deal. End your services in Israel.|
2025-09-28
Disgusting parasite company
Disgusting parasite company
2025-09-28
Uber on its way to bankruptcy
I have been an Uber driver for 10 years,at the moment the earnings are so bad that they went down 50% since 2020 and this all because Uber started tot take 40% comision in some cases and lately it completely destroyed the trate with their new trip radar features causing hundreds it not thousands of drivers to quit their platform.so if you think about working for them i advise you to stay away.
2025-09-27
Going online problem
I have submitted all my details and they have all been accepted but for some unknown reason it doesn’t allow me to online and actually start working. I’ve tried to contact the support through app numerous times but gotten nowhere. I have called the uber support number but the phone gets cut off too. How can this get resolved???
2025-09-27
Poor
Worst app ever. The developers never improve on this app. The navigation is awful. It freezes on pick up locations and only moves when you travel 50 yards or so. If it’s in the middle of the street then it’ll freeze there when you go past it and just rotates sometimes and pick up after a while. If there is a stop sometimes it won’t recognise you’re there and you’re just waiting for your customer and not earning for the stop. It’ll even say 0 Yards to stop. Share rides are awful, take you out of the way and awkward and I NEVER accept them. Uber needs to change their developers. Disgraceful.
2025-09-23
Uber app
Uber driver up is not good enough, sometimes you can’t go online.
2025-09-23
City
The uber app map does not work well at all on the city of London around Liverpool street
2025-09-23
Up to ios 17 rubbish
New update requires iOS17 + and everyone who has been using iOS 14 ,15, 16. Now can throw in the rubbish bin and buy NEW phone. What a business plan??
2025-09-22
Pause app
Can you make an option to pause the app instead of switching off just for short breaks. It will be useful.
2025-09-21
Easy to use
Quite straight forward and easy to use
2025-09-21
stop working on journey
Application stop working on journey
2025-09-21
App not working
App not working waisting my time
2025-09-20
Uber
My Uber id not longing
2025-09-19
Worse fare cost
Uber keeps rolling out app updates every week, pouring money into technology, design, and new features. Yet, the fares for drivers keep going down week by week, leaving many wondering who really benefits. It feels like the balance is shifting more toward customer satisfaction and less toward driver earnings. If this continues, drivers may feel like they are practically paying to work, covering costs like fuel and maintenance with shrinking returns. Some even joke that one day Uber will flip the model entirely, where instead of passengers paying for rides, drivers might have to pay customers just to sit in their cars.
2025-09-19
Idiotic company
Unable to work for them due to a middle name not being on documentation but they’re allowed to have people share accounts with other people which you can already fill the information on. Do not attempt to work for them, the replies are terrible. The ability to contact them is terrible. Just work for other companies like Deliveroo or just eat, who have a simpler sign up process and are far easier to contact for any problems. Worst delivery and driving company I’ve ever dealt with :)
2025-09-19
Jay
People leaving reviews for an extended tested and badge holder private hire driver who can’t even drive they sit in car for 10min and leave a review and rating for that person who drive the 10/15k cars to carry them safely home wow wounded I’ll policy of uber this for drivers and they get get 1/2 stars for £4/5 jobs that’s isn’t fair for drivers this policy should be changed of star rating and reviews should be allowed if there is safety issue or serious issue occurring during drive time thank you
2025-09-18
Unable to use account since march, 2025 poor rider support.
I have an on going substitute registration issue since March, my substitute is already added hence asked me to add substitute 2, though there is no other substitute. The same substitute tried multiple times with the same documents, yet it was getting rejected, hence I tried with my own(account holder’s) documents, after that Uber/Ubble blockrd my account. No clear instructions at all. Everytime chatboat answers standard replies no helpline number that can resolve this issue. last week a human reply came that everything is ok account will be activated within 72 hours. Which didn’t happen and now suffering the same pain again. No platform to resolve my issue I could find, now helpless.
2025-09-18
Account problems
I am doing food delivery with my bicycle and I got a car order like out of city order 20/25/30 miles and I complained so many time via email , phone and chat but still no one solve my problem and I have bicycle account
2025-09-18
World bad Compnay with zero self respect
Am working with this company as a driver since 6 years ,every time when i called them no help wasting of time ,i upload wrong documents then i upload correct documents but still they said we can't do anything u have to wait for 4 days they let me off from work UK laws allowed them to manipulate the system
2025-09-16
Uber Driver Member
Dear Uber Team,
I am writing to express my concerns regarding the current fare model for drivers,
As an Uber drivers member, I feel compelled to highlight that many drivers, including myself, are increasingly feeling undervalued by the existing fare system. The fare rates and the reliance on AI-driven algorithms have led to earnings that are not reflective of the service provided. For instance, I recently experienced a situation where a passenger was charged £110 for a ride, from Stansted to totenham but I received only £40. This significant disparity is unacceptable and detrimental to both drivers and customers.
I strongly urge Uber to reconsider its commission structure and adopt a more equitable approach that ensures fair payment based on both time and mileage. A return to a commission rate of 25% to 30% would be a much more reasonable standard and would greatly enhance the satisfaction of drivers while improving service quality.
Thank you for taking the time to consider the voices of your drivers. I hope for prompt action on this matter.
Sincerely,
Uber Driver Member
2025-09-15
About map issues
I am using uber driver i got an issue of map that I can’t use another map on the app like google map, apple map and waze if you can slove this issue isn’t really good for the improvement.
2025-09-13
Rubbish, Never use again!!!
There is mo customer service! It combine the service of passengers and restaurant customers. The information in the restaurant is no clear , no location. If ur order goes wrong, it is hard to change!
2025-09-13
Not getting order
After the app update not getting orders please fix the bug
2025-09-13
Need better pay
Drivers get paid less than £1 per mile. 10 hours on the road to earn £100. With your own car, insurence and fuel. Drivers lose money whole uber getting rich everyday
2025-09-13
Trip radar
Safety & distraction concerns
•Drivers say Trip Radar forces them to look at their phones frequently (even when driving), especially given the alerts/pop-ups. This can lead to distraction and risk. 
•Some say they are getting alerts at inopportune times (traffic lights, slowing down, etc.), which can lead to missed turns or unsafe driving
2025-09-13
Uber steals money
Uber steals money from drivers valet beware drivers
2025-07-22
Timer issues on iphone
1 st of all uber eats dont have any physical support which means like uber support people who solve there driver issues also they dont have any physical office on london ive been to uber office they said we dont have uber eats staff unfortunatly and we cant help you i raised my concenrs to help section in the app but no responce from them aswel also the responce which im reciving its just automated message which dosent help my query ive raised my concerned that when i go to drop off location i send text measge to customer also i call them but the 7 mins timers never starts and some times customer dosent show up and ive asked help in chat they send automated mesg conplete the timer and leave the food at safe place now you guys tell me if the timer dossent start so how i can i wait for the timer to be finish this is very stress full problum and this how i was stuck in many delevries and when i cancel any order to go for my next delevery then i recived a flag notification oh your acount is been flaged we noticed you cancel the delevery now uber eats support tell me wht can i do in this mater timer dosent start how can i end the delevery , uber eats support kindly take serious action and solve uber eats support problums which drivers are facing becouse i had enough now raising my voice to uber eats supprt and no one listen thanks
2025-07-07
60% perfect
There is a lot of good things to say about the app especially for Uber Eats delivery. Easy to use and options make sense. Overall, my rating is for improvements. Like, when you need to take a photo of the package, you have no option to upload a photo that you took especially when you deliver to an area that has poor signal reception. Food delivery should not have an option to leave outside the house. Animals can easy access the food and when it rains, the driver is at fault when we have to leave it outside. The map is inaccurate. Some areas are yet available and I have experienced it especially where I deliver. Custom personalized messages for chat should be added for drivers. Been driving for 3 weeks now and I have noticed these few bits for the betterment of the app.
2025-05-26
Smart Alternatives to Standard Passenger Ratings
Especially for weekend nights, when ratings may be emotional or unreliable.
⸻
1. Delayed Feedback System
Postpone the rating prompt by 12–24 hours after the trip, especially for late-night journeys.
📍 Example prompt:
“Rate your driver tomorrow – when you’re feeling fresh and fair!”
✅ Reduces impulsive or intoxicated feedback.
⸻
2. Context-Aware Rating Filter
Use backend logic to identify risky contexts (e.g. late-night rides from pubs/clubs) and either down-rank or flag suspicious 1-star ratings.
✅ Helps protect drivers from unfair reviews based on external factors.
⸻
3. Weighted Ratings Based on Passenger Credibility
Passengers with a reliable history (e.g. consistent feedback across many trips) have their ratings counted more than brand new or erratic users.
✅ Promotes fairer scoring and filters out outliers.
⸻
4. Performance-Based Internal Score
Supplement (or partially replace) user ratings with objective driver performance data:
•Punctuality
•Ride completion rate
•No reports of misconduct
•Positive patterns over time
✅ A balanced view based on actions, not just opinions.
⸻
5. Mutual Rating with Behaviour Checks
Drivers also rate passengers. If a passenger gives a very low rating out of step with the trip and other feedback, the system adjusts its impact or flags it for review.
✅ Discourages careless 1-star reviews.
✅ Encourages more thoughtful, mutual respect.
2025-05-02
Sign up Process
The whole sign up process takes about a week tbh. It’s very slow. I’m still waiting cause as soon as you get a link they make you wait for for 24/72hr I did the link but it was meant to be a background check link. I’ve been made to wait again for another link to still yet to complete this and says wait a further 24/48hrs. I’ve done deliveries for years back when it first started no issue with the sign up process but if you gonna sign up to this good luck cause as soon as you do the check it makes you pay for insurance first on Zego or if u have delivery insurance your okay I guess but making someone pay for something first and yet to receive but the hole proses of this is about a week. So not worth it tbh.
And when you speak to someone in the chat for help they say the same thing then shut you off and asks has this problem been resolved. You click no and yet same thing happens again? It’s shocking and I would highly recommend if your going to do this make sure your ready for the wait. I have the screen shots to back this up. If uber you want to contact me.
2025-04-04
Bad support/ reducing rates
Support for drivers is rubbish, there is no support. For deliveries we were paid in multipliers every evening and throughout the nights, they removed this for a rubbish £1 extra a trip from 18:00 to 20:00, this causes drivers to rush around for 2 hours trying to make as much out of it as they can as the maximum they can make is £10, where as with the multipliers we made a minimum of £40 extra per day, they say this won’t affect your earnings, this is a lie it clearly does affect my earnings, I have my statements to prove this and so do other drivers. The company clearly discriminates against Muslims, they offer boosts over the Ramadan period for when Muslims are opening there fasts and praying, when they are ready to work again all boosts were over, not good boosts mind but boosts none the less. The support don’t know anything about the company, the app directly makes riders break the law. When discriminated against by customers there’s no support, customers rate you low to get a free order the next time yet our ability to rate them has been taken away, merchants rate us wrongly yet our ability to rate them has also been removed, when you question support they claim the ability to rate is still there, no it isn’t, learn your app. Hopefully this will be read and the issues rectified as the messages sent directly to uber from us the drivers are responded with copy and pasted responses to other questions.
2025-01-31
Uber need to change policies
Uber app needs major upgrade , their new updates have ruined driver scores, their policy about trip review is not accurate as a job will come up quoted for 3 miles however the route provided by Uber will always be a mile or more than initially quoted, this unfortunately comes under the same price, if we are offered a certain price for a certain amount of miles, there should be an adjustment for the extra mile/miles driven. Their explanation for this is that the trip did not materially change however if the trip was longer then it did change? They also have capped the amount of trip reviews a driver can do however if they automatically reviewed trips that were longer then us drivers would not need to do any trip reviews. Uber App constantly tells us drivers to do illegal turns, and needs to go through a thorough Uber Map inspection. The Instant Pay does not work half of the time drivers are waiting hours if not days for the payment to be received which is disgraceful and overall the Uber app still needs a lot of adjustments.
2024-12-18
Uber cheats on drivers
I heard many times from drivers that they do not have trust on Uber and recently I was told from a few drivers that uber cheats on them. I wanted to share this info with you guys. 1) A driver said uber gives more jobs to new drivers and he said to me he has also proof screen shot of mobile that his income does not match with number of hours he works if you compare with same days and hours with new drivers. 2) uber cheats on estimation pick up time. This is very interesting to hear. When ever uber sends a job to driver for example 6 minutes away from rider, when you see the route through google map of waze it becomes 12-15 minutes some how in actual time. So driver has to drive more to catch the rider. Basically if uber shows the right time for picking up the rider, driver may reject the job and will not accept. This is cheeky way to deal with rider and driver. Even if driver notices the wrong picking up time and if driver cancels the job it will effect cancellation rate and in one month time driver may get suspended by uber for many cancellations rate. I hope you gets the trick. 3) uber doesn't have operator to answer the emails. Basically they have robot and computer itself picks key words from people and drivers emails and match them and sends the email. A driver showed me his emails exchange with uber and proved to me the fact. 4) there are many issues with uber and uber cheats on drivers at any possible way.......
2024-12-05
Timer won’t start even after contacting the customer
I recently and many times in past experienced significant frustration while using the Uber Food Delivery app on my iPhone 16 Pro Max. The timer simply won't start, even after I've contacted customers multiple times and reached out to customer care for assistance. Unfortunately, their support has been unhelpful; they repeatedly advised me to close the app and restart my phone, which I have done several times without any improvement. This issue is particularly problematic when customers are delayed in picking up their orders, as I find myself stuck waiting at the location with no way to track time effectively. Overall, this experience has been disappointing, and I hope the app developers can address this issue soon.
2024-09-22
Awful
Taken over 12 months to get my account reactivated after not driving for a while because the support is virtually none existent and when they do respond to questions they often answer with a script with an answer to a different question and not the question you asked.
When you do finally get approved you will find very poor rates of pay sometimes only getting one £3 job in an hour and this is because there’s hundreds of mainly foreign drivers who have multiple accounts on numerous phones along with all of the other apps like just eat and deliveroo which swallows up all of the work and doesn’t allow proper drivers to earn a decent wage, this is why food often arrives cold at customers doors as many of them fill their cars with deliveries before starting to deliver them but if this is reported to Uber they dont care
12 months to get my account reactivated and my satisfaction rating was at 97% but hundreds of foreign drivers have multiple accounts with a lot of them having poor satisfaction ratings (60%-70%) getting accounts approved quickly so surely Ubers getting process is massively flawed
2024-09-21
Uber Driver
The rates being offered to drivers are almost disgraceful most of the time. I recently accepted a fare, which was offered at £21 for a fairly long trip. When chatting to customer, they confirmed they had paid £41, so Uber had took £20 of the fare. This was a 2am drive, dropping off in the middle of nowhere. Uber has gone down hill so much with their fares, at this rate you’d be better off paying a settle to another firm because Uber are now being so greedy and screwing their drivers.
You then have thousands of foreign drivers fleeing the bigger cities, mainly with WOLVERHAMPTON plates and nothing is done about this. Customers report these drivers are sometimes not even the same person on the app, so Uber really need to do more frequent checks, even during the online period because it’s so easy for drivers to verify at start of shift and then pass phone to a friend, which I think many of the outer city drivers are doing.
2024-03-09
Map not woking properly
After ios 17.4 & after recently update map working improperly. When we received order and we need to go to the restaurant that time map is ok but when we picked up order from restaurant and that map shows wrong showing full map starting to end location. We can’t re-centre the map. And I tried to go waze app as usual but you people removed third party map option from your app and delivering location to google map, which is really bad for bikers. So disgusting update some my colleagues didn’t update and some update but they are using still same app their app is ok without update. So please fix it, I deleted and reinstalled again now i will check tomorrow again. Hope it will fixed. I am also disappointed do give you low rating because yesterday more than 5 times i missed right turn and i go straight and turn wrong side due to full map.
2024-02-18
Everything going down!
The destination address in the application is not clear. I want to know if it's worth it before accepting the order. Considering inflation and rising rental prices, it's literally a joke. If we take into account factors such as car insurance + fuel costs + maintenance etc. Most of the time app offer £3 for 3 miles. If another order is added to it, it suggests a difference of £1.5-£1.80. You get paid £4-£5 for 5 miles total, and when you calculate the return of that road, you spend 25-30 minutes of time, £1.5-2 fuel and 50-75p insurance for 10 miles. Net earnings in half an hour is something like £2.5 If we calculate the annual maintenance costs of the car, which I have roughly calculated, it is something like 30p per hour. If there are no price multipliers such as 1.1x and 1.2x, you can earn at most 5 pounds per hour on a normal day. Tax excluded.
Like all other workers employed under the name of self employed, this is a clear example of slavery.
Millions of people who lack labor rights and work for half the minimum wage. Pro-capitalist governments turn a blind eye to the enslavement of the people. You really changed my perception of developed countries
2024-02-05
Delivery driver
Very good app
I have some information it’s good idea if you showing address customer when accept order more than any order need verify id because some people use different address after kill your time and if you have more than one order it’s better showing both orders in the map driver choose which one first and before one minute you near customer automatically send I am on my way when you in correct location send I am arrive!?!?
One night I delivered one order She changed address more than 5 minutes drive and I wait for customer more than 7 minutes I delivered nice She asked me your single I said I have three children I am lie because I don’t like customer after She gave me unlike. Morning time I have two orders in second restaurant I wait more than 10 minutes any one don’t answer after one different driver come she answer I said why I long time wait you don’t answer she said you want your order or no why I come if I don’t want my order after she gave me unlike but customer give me like because I delivered with care after I am back I said why you gave me unlike she said you use word bad I said check your camera if I said any word bad I delete my account after she want delete my unlike because she is bad people and I will gave her restaurant by my and some different account zero star .
2024-01-21
Inhumans and slanderers
I have had my account for 3 years and have always worked correctly and hard. From December 2023 to now, messages began to appear that I didn't put my PIN on orders, this always happened in places where the internet didn't work properly. Finally, UBER deactivated my account saying that I had complaints about missing orders. What kind of missing? They say I had fraudulent activities. I? How can I cheat my work? Fraud food? They slander and denigrate my person and honesty. I requested a report of these complaints and the only thing they know they say to me is that I was dishonest. Am I dishonest? Has anyone ever told them that restaurants don't put products in bags? Has anyone ever told them that the internet doesn't work and their app doesn't work correctly? Inhumane, unfair, slanderers, bad service providers and they want to blame us with robotic messages, they are a terrible team in administrative work analysis.
2023-07-29
NO DELIVERIES!!
DON’T UPDATE!!! For some reason as soon as I updated to the latest version I’ve stopped receiving delivery requests when literally not even 2 minutes before I updated I had delivery requests popping up, now nothing! Please fix!!
The onboarding process is lengthy and you do require customer support a fair few times as the app just needs an actual update that works, since I would complete everything needed but it wouldn’t update on the app and you’d have to contact customer support so they can update it manually.
It’s a good app to make money on the side or even as a full time job depending on your location for example if you live in the city you will more likely receive a lot more deliveries than if you lived in a town. I’ve noticed The minimum delivery amount is £3 which is pretty decent because I’ve had delivery’s for £5 and I’m sure with further deliveries it could be even more! Good app to earn but this update needs patching!
2023-07-11
Too many drivers in one location
This job can get very depressing for some people, it can be a waste of time also. When it’s quiet you have 4,5 drivers maybe more at one spot at a mc Donald’s I see it all over my city in Nottingham. I am leaving this job soon and never will I do this part time or full time job anymore I will feel so much better when I have left. This job can make u wait hours and within 1-2 hours you have just earned £3-£6 sometimes. Even if you decide to drive around still don’t get any jobs and this happens often. I heard just eat allow drivers to select slots and allocated areas where they must work from and I heard that it is working well and drivers are getting paid well, if this is the case uber needs to do something similar. It is not just me who feels like this I know others who share the same experience. Deliveroo is much better than uber I’m not sure why deliveroo is more busier than uber in terms of customers but that will be difficult for uber eats to get near the same level as deliveroo. Uber eats should be at supermarkets such as Aldi, Lidl, Morrisons also.
2023-05-11
Improvements could make
Make the top of the app(the black box) to be stable with customers details such as name, address ,flat number, building name but make it to be stable. Map’s informations(on the black box on top of the app)are useless and annoying for us. When we scroll down the app we can find customers requests. That would be make our lives easier. Make the app easier for us because we spend hours and hours out there and we need the app to be easy for us. Zoom in and zoom out don’t work on iOS when we receive order requests. Also when I have Deliveroo order the full screen order number is very convenient for restaurants, I could say the ask to see the full screen from distance so they don’t have to come to us to ask for the number they can see it from distance and that would be nice to see on Uber.
Thanks Uber❤️❤️❤️
2022-09-21
Horrendous
This app is horrendous and the tech is rubbish. Ubers tech is littered with glitches, in fact most things don’t work as they should. Most of the pick ups and drops are in the wrong place. The navigation is town keeps sending me down bus / tram only lanes, the wrong way down one way streets and down streets that don’t even exist. Rider support is non existent if things go wrong. I had a customer I had talked on the phone to and I knew it was the customer but he didn’t know his pin. I was on a multi drop. I went into ‘can’t confirm pin’ in the app and marked the order as delivered. It also marked my second drop as delivered! I didn’t have the address and don’t know what to do so I took another job, half way through that the guy phoned me so I had to deliver it on my own time with no pay for the miles which where a few. The app won’t let me add a bank account, I’ve tried everything and the only way to add a bank account seems to be through the app. I’ve done their whole check list of stuff to do if you have problems and like I said the support seems to be completely non existent. So I may never get paid.
2022-05-16
Update
Receiving updates 2 to 3 time a month but the driver's issue is still there when 1 L diesel was £1,20 The minimum delivery was £3 know 1L diesel is £1,92 and the minimum delivery is still £3 Uber navigation app give you a long way to deliver the order and pay you the shout way when you deliver the order it asks you to take a picture first you press the button for the camera then skip then after you deliver it, it could be better, for example, The message should appear on the screen with a customer or outside the door, if the driver chooses outside the door then camera should open choose a message with the customer the next option should be delivered There is a question for the Uber development if the Uber give you the wrong direction and the driver follow him and get a ticket Uber will help to pay because some rolls have a Camera on a tram line but Uber give you the direction to drive through?
2022-05-04
App issues
First of all, I’m not posting a negative feedback, on the contrary. Uber, as a Company offers a flexibility which you can’t find with another field. From my experience, I would highlight the following: On many circumstances, the trip offered is too far and the traffic conditions do not conquer with a fair price. Cancellation is the only option, yet your rating is affected. The waiting time is 12 minutes! Firstly, in London, you don’t have that luxury to stay parked for 12 minutes. If you cancel due to obvious reasons, you don’t get paid and the ratings is affected, again. Another glitch is going online! Despite the fact that all details are updated, in many instances, the App is asking to confirm a vehicle, which you do, and still you are not allowed to go online. Endless reports have been done, but the problem it’s still there. And lastly, when a rider performs a false negative feedback, you as a driver always lose. Why? You can even be locked out and unable to work until Uber reaches a decision. There should be a improved system to allow facts to be proven based on the truth ,not just a simple verbal statement. Driver partners are those who deal with the riders face to face, we should have more options when false allegations are being submitted.
Thank you and stay safe!
2022-04-08
One (legal) improvement needed
The app is great. Easy to navigate, clear and concise with everything.
However, with the new mobile phone use laws that have come into place, it has become a very difficult task to simply accept an order. You are no longer allowed to illuminate your screen whilst driving. Given that you only get 30 seconds to accept an order, it may not be enough time to pull over, switch off the engine, unlock your phone and then accept.
The app needs to be compatible with Apple CarPlay and Mirror Link, and needs to allow drivers to accept orders through this. As a driver I am expected to be legal and compliant, so I would expect the platform I am using to provide me with the tools to remain legal and compliant, as I’m sure they would not go out of their way to back me up in court if I am found to accept an order unlawfully!
2022-03-02
Communication wise lowest of the low
Great company to work for has sorted a lot of issues private hire drivers faced working for local companies your self employed you choose which rides you want to do cashless no runners and overall good clientele
BUT if your account goes into a review or documents then consider yourself fuvked they take forever to reply and message the CEO he doesn’t give a fvuk either, treat you with utter disrespect and DRIVERS be warned if you do the good deed of returning a phone after a rude has been cleared and you have any sort of altercation with the person and he gives feedback The UBER police gets involved although they have nothing to do with the matter as I’m currently in that situation a rider should only be allowed to rate you or give feedback when he opens the door gets in your car his stay in the car and when he opens the door to exit your car till he shuts it but no apparently if you return a phone out of goodness an hour and half later and he’s demanding to get in your car banging on your window viciously and your fearing for the safety of yourself and your car Uber suggests you Stay there and take the wrath of the person because he’s still a rider absolute pathetic company for taking his feedback should’ve asked him to call the police not block the driver to investigate when it’s nothing to do with them! They need s serious competition BOLT is soon arriving in MANCHESTER so happy days!!
2021-12-06
No way to contact rider support
I’ve been riding with Uber for a little while and was excited to get paid! However, they can’t be arsed to verify my bank details and sent me a blank payment invoice and no money. There is LITERALLY NO WAY to contact them unless you’re on a job and in that case you can only speak about that specific delivery and nothing about all of the other issues you might be facing. They say you can contact via the help section but they have removed the buttons that allow you to send help message requests. You literally cannot get in contact with them.
Also, the navigation is utter rubbish and will often send you the complete wrong way or dump you 100m from their house in a busy residential area with no clue how to find the customer. I’ve had calls from customers asking me where I am because their app told me I’m outside when I’d literally just got to the restaurant. A buggy, hard to use app with no way to contact customer support and no guarantee that you’ll actually get paid.
Furious
2021-10-06
Company, app,customer support
I can’t get online over 20 days now just for no any reason! My app is block and when I call to Uber support they said we don’t find anything wrong on your account and your account is active already and you are in order to get received trips but I can’t still get online !!! I have got family and I have to support them, I have got financing for car and house and many other bills to pay ! I loose over £300 a day and everyday from last 20 days a go and nobody from Uber support team or any other person from Uber help support doesn’t care about my problem! No one didn’t call me or send a message to me about this issue! I had explained to them every day from last 20 days a go about this bloody issue but My account still is on paused just for no any reason and they don’t tell me or explain to me what’s reason! Why my account is blocked or paused??! Why I can’t get online????!! Why nobody from Uber support dosnt care and They make fun of me ??? Why They bother me everyday??! there is no any law??? I swear to God I will complain and sue uber company as soon as possible
2021-09-13
DO NOT SELL YOU A55
Disgusting corporation who prey on young and foreigners desperate for work. If anyone took the time to investigate them properly they would be slammed with fines. Expect to forget your basic human rights with these people. Driver support is almost nonexistent, they should pay you a salary just for the time it takes to reach them, you don’t get paid for things like arriving to a pick up and the restaurant is closed… or going around central London 15 times because of road works… these extra miles and time aren’t added, among other things. They cheat you with the miles too, cross check trips(you have to screenshot during trip because they are dirty and don’t let you see the route you took) with maps and google maps and you’ll see. I hope this evil corp crashes hard.
The support team are trained how to be sneaky and thieves, do not underestimate this dirty company, it’s painted to look good but if this zombie consumers know the truth this company owners and policy makers would be jailed. You aren’t gna take them to court for £10-£20/per week in missing wages are you? Because it’s difficult/time consuming/ expensive until you win and get paid/they pay your legal fees. So they cheat each driver say by £5 average a day… multiply that out= millions stolen. You can’t complain because the support team are trained thieves like the company.
2021-07-19
Things do need to change
Listen the freedom to work anywhere, anytime is the thing I love. I can still, picking my times use Uber to fill in gaps between using other platforms.
I don’t mutiapp I do it properly so can just manage.
But Uber are now expecting you to accept a job 3/4 miles away and you have to guess where it’s going, which you can’t, so you can’t even make an informed decision on how much it’s worth to you.
I’ve just stopped accepting anything jobs like that now as I experimented and yes I drove 4 miles to spend 20 mins waiting for a pizza, delivered the 0.6 miles away, got paid £2.62 and then got a thumbs down as the customer obviously thought he waited to long!
Again we could write a list sooo long now it’s actually quite amusing, unless you rely on the income like some.
I’m seeing from the other side now as well. I used to use UBerEats for ordering but I’m sick of waiting for the multiapping drivers (who I can’t really blame to be said as they can’t be making much) take sooo long to then deliver my cold food, so I use another platform to order now.
I’m guessing Uber are still in the game but they are starting to look very poor all round so will at some point have to react. I’ve got my guess why their dragging their feet and I hope I’m correct but we will see.
It would help if customers understood what we got paid they may tip then, but i doubt it.
2021-04-29
ZULF
It would help greatly if the app would say which area the job is from or going to rather than just the postcode. Sometime the driver is traveling so far to the pick up point and realises that there are too many riders or the rider has not got a mask or any reason as such then if the driver has to cancel then the driver doesn’t receive a cancellation fee. The biggest annoyance is also when there is anther drop before the final drop,that usually means it’s riders who go for food or to the shops or parents picking their children from school and that can be sometimes 10/15 mins off waiting which the driver is not being paid for. In these instances waiting time should be applied. Other times the driver accepts a ride and once the rider is in the car then the rider updates the final stop which the driver has to accept and in some instances the driver is unable to do so
2021-04-26
Misleading
I have been working with Uber more than year now and I am always been very loyal and hardworking,I am feeling very proud and I love to keep on working with Uber ,there’s couple of issues that Uber technical department should focus on - 1 ) as a Dimond partner I should get free destination after long trip in slow moving traffic, ones I start trip then ones I finishing trip doesn’t allow me to choose extra destination option when is busy or surge in central London because I don’t like to work out of London and I am travelling from 32 miles to make money in London and Uber app doesn’t let me stay in central London and work ,that’s very upsetting and I am ok sometimes I do receiving long trip out of London but I do expect to start getting trips back to central London, despite that Uber app ( when someone assigning the jobs ) might be purposely doing that for not to let me go to central London and make extra money when surge in place.2) I don’t like to cancel any jobs because that no good for the customer and for the company I like to give my 100% to Uber for good customer service.3 ) can you please look in to all drivers account and be fair no to misleading .4) when I am receiving trips out of London I don’t have a choice to cancel the jobs because it’s take long time to coming back to London sometime there’s not any ride and free destination option doesn’t pop up on screen or someone doing purposely or Uber technical department should look in to it .
2021-04-15
Crap map
Since LTN’s have been popping up all over London, your map doesn’t know where these are and you have to switch to the WAZE map which finds the best route. Map also directs you to turn where there are restrictions. Also allocates jobs where I’ve passed a junction and if I accept the job, I have to drive a long way which makes the job not worth doing then need to cancel which affects my cancellation rate.
Apart from this, it works fine. I don’t get some of you drivers claiming that you can’t make minimum wage. You are either really incompetent drivers or idiots. You just need to clue yourselves up about where to go to to find the work. When you have problems with pickup points, you have the option to call the rider to clarify where they are.
2021-04-15
Uber Agents Potentially Making Criminal Offenses Multiple Times
1) When you accept an order, no customer address and trip earnings have been shown, the lack of details suffices to formulate an legitimate contract wherein when there is a problem, things will get seriously complicating. (According to parole evidence rule, no new details, in which case the customer address, can be added if the contract has not manifested them in written terms when it was signed/accepted.)
2) Customer service agents in Hong Kong such as Katherine, for many times, refused to act according to its company rule, if not resorting to the police. They procrastinated several months to give out the subsidy of HK$18.7, when the carriers waited outside restaurants for more than 10 minutes, only to reply properly after resorting legal actions. Besides the apps has cheated on carriers in cases when there are two orders from two restaurants, one of which is rejected due to oversized items, carriers earnings will be capped half of the remaining order they will have finished. And again, Uber representatives will only fix the bug when you resort to the police. Their agents are full of lies, making fraudulent statements, if not some copy and paste cliches.
2021-01-18
Terrible company to work for!
Uber as a company are one of the worst company’s to work for how they run the company to staffing it to help drivers out with any problems doesn’t exist. Everything is robots and automated bull sh*% the company doesn’t help drivers out in any conflicting issues regarding confrontations or accidents on the road involving a customer innocent or not. Uber always take the word of the rider with no evidence and sack drivers with no real explanation and fact there’s no appeals process in the UK you are out a job and literally nothing you can do.
They take 25% of every single job you do they short you on money for jobs. Fake estimations for pricing 80% time always lower than expected fare estimations. Constantly hire new drivers when there are plenty already.... to sum up not worth the time effort there not helpful in the slightest you’re not a “partner” you’re not in control as they like you to believe you’re a pawn that is easily replaceable taking a lot of sh*% from self entitled customers because they’ll report or 1 star you for absolutely nothing other than there own high expectations of a chauffeur style taxi all for less than minimum wage.
2020-12-17
Ressy
The app performances is very bad, by looking the other comments it looks like Uber spend hefty amounts on developers n programers.
However the app crashes all the time, sometimes the app has issues giving you delivery jobs, sometimes after completing the trips the money is not been visible in your account. If you go to the help section and drop the support a message it takes two days to reply or you can’t even expect from them
U don’t know how come I am experiencing so much difficulty in the app I never get frequent orders on top I was been advised to go to a busy area if that’s the case my friends of mine who is just next to me how come they are getting frequent ones.
The Uber search algorithm is very very bad I terms of taking n distribution of orders among the drivers the one who are making money they are and rest they spend hours n just do 2-3 orders
So the developers needs to understand how to make it driver friendly with efficiency and good tech support and not just a help guide which is not even making sense
2020-10-25
Absolutely horrendous and ineffective driver rating system.
I have been working for Uber Eats since September and over the past two weeks I’ve been receiving utterly false reports against myself and I’ve spoken to Uber about it and if there’s anything I can do, however, as expected they don’t seem to be bothered by it one bit. I have been putting in as much effort as possible into this job and I’ve always been on point with both the merchants and the customers. Customers end up making false reports against you just to get a refund because they’re too petty to actually pay for their food. This has been bugging me for the past few days because nearly every day I get a false report and my ratings keep going down for no legitimate reason at all. Uber doesn’t seem to care about their drivers and doesn’t value their opinion. Instead of trying to find a solution to the issue, they’d rather send you an automated reply and get it over with.
2020-09-23
Amends needed
With the new iso 14 the sound is extremely low I’ve reinstalled the app but no fix all my other apps and video sound is normal on full but Uber driver app is too low although my settings are all high and not not silent
When a call is made or received the navigation sound is muted automatically only way to fix is to relaunch the app so that needs fixing.
Also need a option to update or notify Uber of road works or floods or road blocks etc
The bhx airport rank needs revision I was on rank 6-10 cars for over an hour whilst I saw over 15 other Uber x cars come collect a passenger and leave. This is total unfair for drivers ranking up and wasting there time whilst Uber picks and chooses drivers for individual jobs.
I’ve been next to a passenger many times who has asked me to wait whilst they book a trip so they can get a car quickly but every time the job has gone to a random driver who’s minutes away.
Also the drivers should have a profile picture of the rider as for the same reasons the have the driver pic in the rider app.
Previous review:
We need to ask for a fair 15 - 20% rate for all drivers as we're all working on the same platform doing the same role and a £2+ per mile to commission on jobs further than 6 mins away & a option request a call when passengers want to be called at pick up, & a night a day rate and also a rate for motorway travel
There should be a individual number display when in que at the airport.
2020-09-16
Just ok
The app is just ok the potential to earn money is there if you’re clever about it but there are lots of opportunities for improvements on the app.
Locations of properties on the map are often completely wrong so you waste a lot of time walking around streets with peoples food trying to find an address, therefor wasting time and inevitably the potential money to be made.
When they offer a job they should display the destination of the customer before you accept as it may be to a location a courier is not happy to deliver to. You don’t find out where you’re being asked to deliver to until you click start delivery, by which point it’s a bit late to refuse the job and mess the customer about.
There should be an option for selecting to stop receiving drop requests from specific restaurants. Some are in locations that are so difficult it’s not worth picking up from so you should be able to select to no longer receive trips from this restaurant.
There should also be an option to not receive requests from customers in apartments/flats. I understand this may limit the customer base but one driver declining the job will be replaced by 5 who are happy to deliver to blocks of flats. Just makes the job harder for the physically impaired drivers or perhaps older drivers.
2020-06-13
UNPROFESSIONAL COMPANY/APP
Don’t Download or use.
THIS COMPANY IS one of the companies which is lower the minimum standard to deal with the customers and drivers.
Account restricted on 12 June 2020 while driver ID document vaild till July 2024, Four years from now. This is showed clearly that UBER’s policy is Fake/Fraud or there is corruption in their system/employees to restrict accounts under (DISCRIMINATION) without real and clear reasons where thy weren’t able find real answers to respond in this during the communications through requests.
UBER failure is duly noted and recorded.
Deliveroo/Stuart/Just Eat better than UBER 100% . No issues in their systems/Apps like UBER. No failure or automated responses from their customers support like UBER With their rubbish automated responses from their customer support.
In addition, they are under breach of the laws especially Data Protection Act where they are not complaining with the subject of access requests in the reasonable time as described by the laws. There are breaches of data from UBER and there are reports against UBER to the police and Action Fraud too as their companies are subject to the Fraud. There are law suits against their discrimination and breaches of the laws.
In United Kingdom, London, TFL is planning to withdraw their licenses as they are aware about many breaches from that unprofessional company.
Don’t Download or use. If there is zero star, I will give it to UBER as they are deserve zero.
2020-05-30
25% too high charge
Uber take 25% of the fare before you take your cost out which is a lot higher once you take your cost out petrol,insurance,Council fees wear and tear and if some thing major goes wrong with your car you will be in loss not to mention depreciation of your vehicle after the miles rack up uber takes probably around 40% of profits uber is the fastest growing business at the expense of drivers who damage their health driving so many hours I have back ache and hip pain from pressing the clutch so much the first year I worked for uber I made £5 per hour after cost and hasn’t got much better after 3 years also you can’t work when you want because you have to work busy times every weekend the first year uber took 80% of my profit because my cost was higher the councils keep going on about uber not being safe but uber is really safe but they don’t mention about taking 80 % of drivers well done Council once again us drivers have no rights and no voice modern day slavery prevails once again well done government for not letting the cooperations taking over (not)
2020-05-28
Jobs offered by Uber
In my experience of driving for Uber, particularly before lockdown, one of the main problems was concerning jobs offered by Uber. Often they would offer you a job which was completely ridiculous from both the driver’s point of view and also the rider’s. In simple terms uber would offer you a job which was just too far away especially during peak times . In other words :traffic gridlock. Why do uber offer you a job which would take you much longer to get to than showing on the app? Drivers aren’t stupid, they know the local driving conditions far better than uber obviously ( if uber knew the reality of the situation, uber would be idiotic to offer a job which from the drivers point of view isn’t worth it. )the driver loses out either way: in such a situation the rider would cancel anyway because they would soon realise you are too far away and if the driver cancels it effects his rating. So the driver can’t win. It would be helpful if in future the uber app actually had more common sense and didn’t offer a job to a driver miles away just because they cannot get a nearer driver to cover the job. Frankly it is sometimes just completely brain dead.
2020-05-20
An app that needs glitches fixing!
The opportunity of making money part time or full time is brilliant with what sounds like an app that has the tools you need! You receive notification, accept it, the app takes you to the pick up restaurant or takeaway and then once you pick up then it shows you the way to the drop off point! Sounds perfect? Yeah, with a couple of drawbacks.
Firstly, the app freezes, just closes, goes offline or you can’t hear the notification!
And if you leave feedback you hear nothing at all.
I’ve been delivering with Uber delivery for 3 weeks now. I’ve done 41 deliveries in 21 days, not taken a day off, being online for an average of 9 hours a days.
There are so many glitches in the app it’s frustrating!
Unless Uber fixes these bugs a lot of drivers are going to miss out and income is bad. But if there was at least 25 drop offs a day it would be worth it. Having an average 2 or 3 deliveries doesn’t even pay for the petrol let alone the high insurance!
NOTE TO APP DEVELOPERS
::::::::::::::::::::::::::::::::::::::::::::::::
Stop asking people to email or go to online help to report these problems. You already know what bugs are in the app.
Fix the bloody notification.
Fix the bloody app freezing
Fix the bloody app from going offline
Fix the bloody app from closing
And then users would appreciate what the app offers and was supposed to do from the start!
2019-10-25
Worst company ever
I usually don’t leave any reviews on anything but this one I have to put it out here. I worked “in partnership “ as the want to call it with Uber UK for almost 3 years now. About 14 days ago my account was blocked following an investigation of some sort. Apart the fact that I knew nothing for days when I actually got an answer at my question of “Why?” I was told that a costumer or rider as they like to call it had complained that I was involved in an accident while having her in the car. That was true but the accident was not my fault and in any case nothing happened and no one got any injuries. I should mention that the costumer was late for a dentist appointment even when she jumped in the car. Anyway Uber followed the complaint and decided to close the “partnership “ because the costumer said I was not paying attention at that moment. My statement was in vain. No one listens. The point is I provided a good service for 3 years , I am a pretty high rated driver with lots of good reviews but it didn’t matter to them. Search for other jobs. For Uber we are just another number and a way for them to take over the market. We are more than disposable. “Thank you “ Uber
2019-10-15
Not feeling safe while drive
Uber provide to customer full details of the driver, driver true name, driver badge number, driver picture , car detail. Even it is not compulsory. Uber should provide driver detail only if really need in such a situation. But what Uber provide to driver as rider detail? Nothing... most of the time fake name, no pictures of rider. How can Uber say it’s both way safe and secure for driver and rider. And there is lots of crazy costumers who have really mental issues they should expect from driver safe journey to there destination and both sides fear behaviour. But because riders having lot of crap going on in there life’s they expect from driver to provide world class service for few Penney’s. And they give us bad feedback, even that not enough because rider have our badge number they complain to tfl for no reason and driver end up losing there badge because the rider is sick in his head. I know lot of driver who had same things. So drivers always stay in fear of there ratings or complaints and they take all abuse from rider and don’t say anything. This is modern slavery
2019-08-25
Uber cheats
I signed up to work with uber, I filled out all the documents and sent them. After of this I had to do that background check, filled out all the pages and then needed to schedule a time at the greenlight hub, but there were no times to schedule, I met someone who works at the uber company. Who said he could schedule a date for me, he charged me 150 pounds, I paid and he really had booked, I went to the greenlight hub and a rude Indian woman answered me at the front desk. After two days, I got my account working, but I only worked three days and they blocked my account permanently, I tried to send texts, but they only respond to me with copied and pasted messages anyway. If you are looking to work with this kind of service, look first for the best companies that care about their employees and that treat with respect, and if you have no choice, work for uber, but be aware that you will be working alone and may have your account locked out. any time.
2019-05-12
Not even making Minimum Wage.
I will have to agree to a previous review as I am in the same situation. The whole system needs a reworking and a lot more support for delivery “partners” is needed. Like many others , I can sit outside various restaurants ( mainly the popular McDonald’s )
For over an hour and watch other workers come and go for pickups whilst I get nothing. There even when I check on customers version of the Ubereats app and the restaurant isn’t even online due to issues their end. So that’s more wasted time. I have reported my issue on useless 24/7 phone and in the app support. none of which , my major issue have been addressed and never problaby will regardless if the developer replies to this review or not. My advice, is to try this so called job for yourself and realise it’s not worth the time or petrol until they sort these major issues out. Thanks Uber for providing me with an unstable income. Shoddy customers support and false hope from the beginning with boosted zones that have seemed to have lowered after the first few days. In app supports didn’t ever fixed my highlighted due issues. Your sincerely a Hard workier trying to support his family.
2019-03-28
Horrific driver support
Right, in all fairness at the beginning payment was good and choosing my own working hours was massively helpful, however after around 2 months I stopped getting deliveries as a cyclist and when I did the payment was far lower than before, I decided to try and switch to a driver instead but the process became unbelievably difficult as for some reason Uber don’t have a support line for Uber eats drivers but they do for their taxi service drivers? After no help from the Uber app I attempted to switch back to delivering as a cyclist as I rely on Uber as my only source of income. After attempting this my app glitched out and is now asking for business insurance for my bicycle, which isn’t a normal requirement, after contacting Uber many times through its messaging support service, they are still yet to respond to my last 6 messages practically begging for their help and after 3 days they are still yet to reply never mind solve the issue.
Uber your driver support and communication is horrific, you need to set up a helpline so we can actually talk to someone rather than making us read through your help section on an app or sending us automated messages!
I hope you see this review and attempt to either fix these issues or get in contact with me because I’m struggling for money now due to not being able to work.
2019-03-10
For current drivers and new be careful with Uber
Don’t get yourself in debt to finance a car for working for Uber then find out that it is not worth it as it is all lies. Why I am saying be careful:
1. Uber is recruiting driver everyday you will end up working made hours to make any money not even enough to pay for your car finances
2. Uber claims that you are the boss of your self this the biggest lie, uber can fire you at any time without warning , in the last month I know two drivers Uber terminate there contracts (first driver the rider claimed that the driver was rude and the trip wasn’t as expected Uber canceled the driver contract without even making sure if the rider claim is real or made up so uber can give the rider free ride. The second driver the rider damaged his car back door as she was very angry instead of Uber take action against the rider NO they decided to cancel his contract as Uber believed the rider story over his ,even he has a camera fitted in his car to prove his story )
And many of these story’s. So for any one want to work for Uber don’t believe what Uber is selling you make sure to know what Uber hides from you before getting yourself in a deep whole and Uber will never be there for you.
2019-02-16
Not getting trips
I have issue with not getting trips .i wait in most busy places more then 1hour to 2hours . But not getting trip .other drivers keep coming and going . I change location .even i change cities as well .i bought new iphone x with contract just using uber on it . But still have issue .i complaint many many times . Mention my last delivery time which was more the 1hour to more than this .
Uber not have equal delivery divided system . Many times i wait in parking and 1 driver come collect delivery and go . Even in front of me he done 3 deliveries and i not get any single . When i write in help i receive one computerised mail with same instructions.” Change location . Login logout. Restart device. Off internet and on and keep moving .” . Deliveries should divide to all drivers equally one by one . Very disappointed. Today from 9:30 am to 2:21pm only 2 deliveries i done .and still waiting . Means 5hours 2 deliveries. This is not fair.
2019-01-03
Ubereats is just a name not a company
Worked for them no more than 5 months, and about 4 weeks after been banned from the restaurant in cooperation with uber because I have asked one of the team leaders at the restaurant how long would it take as I wanted to know if it would worth waiting an hour for a sandwich.
Uber did not contacted me and blocked me to get orders straight from that restaurant.
Couple months after been banned completely from Uber because a customer did not received his/her order. She did not because did not provide enough information and did not picked up her phone or replied to my message when I have arrived the location. To make my life easier Uber support never worked and the button which I should click to start counting the 7 minutes waiting did not worked, had such a good waiting time of over 10 minutes outside cold and rainy.
Next day Uber block my account and almost week after Keep saying that would give me a call, they have decided to only text me saying: "Uber: We have reviewed your account for improper use of the Uber application. We have come to the decision to terminate our partnership, effective immediately"
AVOID AVOID AVOID AVOID
Honestly I will not recommended anyone to no give it a go, however, if you are looking for stress and things to think about (issue), get in what they call partnership with Uber and provide your feedback later.
Good luck for you all
2018-08-29
Meh
Stop letting people not put a full address, tired of turning up to streets with nothing but a postcode to find out I’m still 2 minutes away
Yet you only pay to the postcode, thus wasting my time and earnings
Also for people in apartments to come meet you at the entrance.
Trying to find some of the places is hard enough let alone customer just buzzing you in and expecting you to climb 10 floors
Wouldn’t be bad if they tipped! But they never do
Other than that the navigation system is terrible. Takes you to wrong street and wr no buildings all the time. Again costing you time and money.
Spend more time trying to get to the right place than you do actually delivering
Really needs sorted.
Oh and what the other guy up top said is true
I’ve sat waiting outside a macdonalds for over and hour to watching other riders pull up and walk in for orders. A bit more public visibility of the actual process would be great as in a hour earning £0 is down right awful and even more gut renching when you clearly seen the same guy do 2 pickups in a hour above you even though you was there the hole time
Also, stop putting high promotion prices on in areas to entice us then give us no business!
And also why do you give me a macdonalds in a 1.1 area to deliver into a 1.4 area when the 1.4 restraunt is closer! Feels like your scamming me
2018-08-18
very frustrated!
I am disappointed in the fact that I sit outside McDonald’s waiting for a delivery order to occur on my screen for the last 2 hours, and in that 2 hours, 2 other delivery drivers have come twice in a row and I haven’t had a single delivery, so I’m really devastated as this is totally not fair, I could be working somewhere else making a lot more stable hourly income. This whole idea of ‘whoever is the closest will get the next delivery’ is absolutely false and needs fixing because i can sit at a McDonald’s car park for at least 2 hours and not receive a single order, EVEN THOUGH I AM ONLINE AND WAITING, yet there will still be a random driver passing by and just happens to receive an order from the McDonald’s which I just happen to be sitting right in front of... it’s just not fair!