Updating

iPhone Screenshots

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Description

We’ve got great news for 118 118 Money customers…
Introducing the brand new 118 118 Money app. Get speedy and secure access to your loan and credit card accounts anytime, anywhere, all from the palm of your hand. Use the app on your iOS device to:
Credit Card
• See how much you have available to spend
• View transaction and statement history
• See when your next payment is due
• Make payments easily
Loan
• Make payments easily and track your balance
• View payment history
With these features all in one place (and even more on the way), the 118 118 Money app puts you in control. We’ve got your back, now more than ever!

What's New in Version 1.29.0

Bug Fixes

Seller

Name

Madison CF UK Ltd

URL

http://118118money.com

Information

Developer

Categories

Version

1.29.0

Size

28.1 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 10.3 or later

Devices

iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SEThirdGen, iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad AirFifthGen, iPad AirFifthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

 2.7 (1,763 Ratings)

App Store: Customer Reviews

118 is so poor

 – 
leah 99
 – 
2022-05-05
The card hardly works anywhere. The app is so basic. Saved payment card is never said. The balance is never up to date. You accept a credit limit increase and then two weeks later they vary the agreement snd you pay double back from what was on the original agreement. Even with zero balance you pay the subscription it is such a joke.

This app is rubbish

 – 
Billycat101
 – 
2022-04-30
Version 1.26.1
You can’t verify purchase.

Terrible app

 – 
Gunntop
 – 
2022-04-23
Version 1.7.2
Touch and go whether you can actually open the app. Sometimes you might get lucky!

App

 – 
mickey 118
 – 
2022-04-22
Version 1.29.0
Worst app in history of apps! Company itself is really good but the app is absolutely useless!

Useless for online purchases

 – 
Gingerbread111
 – 
2022-04-14
Version 1.24.0
The worst experience ever with an app! No matter how many times you try you can’t make payments online. It asks for the extra authorisation but the app never works and shows the payment for you to authorise meaning online payments are always declined. I wish I hadn’t taken this card out. Calling customer services and they are useless too and tell you to update the app and so fed up of telling them I have the latest version and they do NOTHING!

Rubbish

 – 
Fruitgum42
 – 
2022-04-14
Version 1.25.0
When attempting to make online purchases, security alert need to be confirmed on the app, log into the app not alert to confirm, my current bank account has these alerts with no issues atall, what’s going on.

You can’t authorise payments on line

 – 
Bayleybb
 – 
2022-04-14
Got the latest version and it still doesn’t send the push notifications (yes they are on in my app settings) and it’s nowhere on the app to find the payment pending. Looks like it’s been a long standing issue going by these reviews that hasn’t been fixed.

Utterly Useless

 – 
Pixiemixer
 – 
2022-04-12
Worked for about a month, now my credit card details have completely disappeared. I can’t access any balance or payment information or make online purchases.

Annoying app

 – 
Chris-brown
 – 
2022-04-12
I hate the app with a passion , having to update change login information every month, just to login is a joke. makes me never want credit from you again this will be my last can’t wait for the journey to be over

Useless app

 – 
MissJohnson86
 – 
2022-04-11
This app is one of the worst I’ve used. Half the time it won’t load, it won’t allow me to view statements - for verification of online purchases it’s absolutely useless as it never comes through to authorise the payment (that’s if the app even loads in the first place). Needless to say I’ll be clearing my balance and getting rid of this card, what’s the point when you can’t even use it online due to the app being such a failure!

Absolutely horrific app and company

 – 
DRS96XX
 – 
2022-04-11
0 star given if I could. Every month I can’t log in via the app or website. Don’t receive any emails including the “reset password” and then can’t get through to customer services. Can’t buy anything without authorising on the app so completely pointless. Terrible customer services so please don’t waste your time. I’ve made an official complaint which I’m happy to escalate if I don’t get a good enough response

App doesn’t work

 – 
ChrisHudson76
 – 
2022-04-11
Quite possibly the worst Credit Card you can get. The app never works so you have to log into the website. Transactions take days to update on your account. They will also block your card when making purchases online. So glad I paid mine off and closed my account. Avoid at all costs

Card doesn’t work anymore

 – 
hfhdhcsh
 – 
2022-04-08
Useless credit card doesn’t work anymore (use to) nobody can sort problem closing account since they increased APR by 10% with 2 months notice. Awful

Absolutely awful

 – 
GruWeller
 – 
2022-04-08
The 118 118 money app is appalling. I have been trying for months to access my account to check purchases ect and I’m unable to see any statements, payments made or purchases. Customer Service is not helpful and their advice on how to correct the issue simply does not work, I am fed up of repeating myself over and over and not getting g anywhere. No star rating from me!

Unable to make purchases online

 – 
NatP75315
 – 
2022-04-04
Tried to use my card to make an online purchase and it’s absolutely useless! I called customer service and their advice was to call and make a payment over the phone!!! The app doesn’t recognize you to login, I’ve never experienced anything like it. Would never recommend this company.

Poor and needs work

 – 
UrNowJUICED
 – 
2022-04-03
What is the point of this app? Seriously you can’t pay you balance in it? You can’t authorise a transaction in it? So what is the need for this app?
Can the developer give us an update on when we will be able to authorise transactions within the app? Or am I just going to have to give the card back as it’s useless without that feature, can’t make any online transactions whatsoever

Awful app

 – 
declann11
 – 
2022-04-02
Can’t even use to card to make purchases online as when asked to go to the app to approve for fraud purposes nothing is being shown!

Goodbye

 – 
Capitano Trendy
 – 
2022-03-30
Account now closed! Can’t use online! Closing the account took over an hour waiting to get through to customer services.

The worst app and service in the world

 – 
Paul198021
 – 
2022-03-30
I only hope that someone somewhere is reading this before applying for a 118 credit card.
If you are in fact reading this before applying, just ask yourself one very simple question: “Do I want to purchase anything online?” If the answer is “yes because it’s 2022” then hold your horses - this app will do everything in its power to stop you spending online.
The fun starts when you need to authenticate your purchase online (y’know, like all cards manage to do quite easily?) You’ll be asked to authenticate using the 118 app - that will then crash as soon as you go into it. You’ll never be able to authenticate your purchase. If you ring up customer services they’ll just get you to go through the same load of rubbish without actually ever helping “Have you filled out your 5 security questions?” (The ones that your app or site never seems to ask me before crashing?) “have you deleted and installed the app again?” (Probably more times than anyone on your dev team has, I would hazard a guess)
If there is such a thing as purgatory, it’s trying to authenticate an online purchase using the 118 card.
Please please please don’t go anywhere near this card. Read the other reviews and read the rubbish text and paste comments from 118 and form your own judgment. (By the way, I’ve had the card a week and I’m already terminating my agreement)

Absolutely shocking

 – 
SDay89
 – 
2022-03-30
Never ever dealt with a company like it, app doesn’t work, even trying for a week now to make a balance transfer over the phone after waiting one day for an hour on hold, line is constantly cut off or no agents available, trying to link card to PayPal and asks for authentication in the app, no where to approve in the app, spoke to chat facility and advised to ensure up to date app, updated my phone hoping that was the issue, nope still doesn’t work, notification comes through and the app crashes, absolutely had enough

Very poor

 – 
Kt m2b
 – 
2022-03-30
Authorization codes hardly ever come through for purchases! Always get through to someone lovely at customer services but they can’t help!
App is latest version, re-installed and notifications on - still no code! Missed out on festival tickets!!!!

Doesn’t work

 – 
randomname100657
 – 
2022-03-30
This app really needs to be looked at. Online purchasing verification doesn’t work. Says you need to verify in the app to continue with purchase but when you go to the app nothing comes up to verify resulting in payment being declined. Useless.

Probably the worst app in the universe

 – 
danj9000
 – 
2022-03-29
When using card online and I need to verify payment, the app shows a notification but when loading it crashes. Reloading app brings no way of verifying…
Maybe ask I don’t know NatWest for help on making a decent app. -.-

App

 – 
adfree!
 – 
2022-03-29
Absolutely rubbish one of the worst apps ever constantly kicks me out or won’t load, uninstalled and re installed numerous times, now it doesn’t recognise my email or password and customer services hasn’t answered in over a week
USELESS

Rubbish app

 – 
clive sapper
 – 
2022-03-28
The app is rubbish got iPhone 13 won’t load home page can’t buy anything on line total waste of time if don’t sort it soon I’ll cancel card

App issues

 – 
juanc2013
 – 
2022-03-26
I can use the app max twice after I have to uninstall and download again , that happens every single day and I have to go through all the process, verification code, pass code ... really annoying.
If someone put all apps together , this one will get the prize to the worst app ever

Making Payments

 – 
Omzps
 – 
2022-03-23
Can Make any payments to 118 credit card anymore,
this so called app is not a app as all it does is redirect to web pages
Need better tech guys
always problem after problems

It’s a Nightmare !!!!!

 – 
agnamemon
 – 
2022-03-22
Since the new authorisation process are in place I can not longer use my card to do anything.
Never get promoted to do the authorisation of the transactions and that stoops the purchase to happen.
I have tried contacting customer services and is even worst that the app.
2 weeks and it’s been imposible to talk to them.
Crap

Online purchase

 – 
lusmum2001
 – 
2022-03-22
It generally fine but every so often I will get asked to verity who I am on the app, but there is no where on the app to verify a purchase so I have to cancel the order.

Cannot make online purchases

 – 
Wrongprotocol
 – 
2022-03-21
Trying to buy something online? Don’t bother. If you get a prompt to authenticate a transaction using the app good luck. The app notification pops up silently and when you click it it opens the app then closes. Bugged or very poorly implemented. Please fix this ASAP.

Awful / OTP Authorisation doesn’t work

 – 
Jo Northern Ireland
 – 
2022-03-19
Cannot make online purchases. With the fairly new Mastercard authorisation it is supposed to notify you in the 118 app so you can authorise online payments. This does not happen ever!! So frustrating!! Like others I have the latest version of iOS and the 118118 money app.

Poor performing app

 – 
bomber2020
 – 
2022-03-18
Absolutely shocking app. Hardly lets you log in, then keeps saying it doesn’t recognise you. Have to switch phone off and on to get it to work. Then my credit card disappeared from the app when my loan was added. Will avoid using in the future

Cannot purchase online

 – 
Paris1964
 – 
2022-03-18
Absolutely fed up with spending hours on chat listening to excuses of why I can’t purchase online. I’ve done everything that has been asked and recommended but still absolute rubbish nothing happens. Just finished another 2 hour live chat to be told it’s being passed to technical department and that I should hear back within 1MONTH - how ridiculous. They keep taking their subscription money and pretending like it’s only me who has this problem

To much money spent on ad campaign

 – 
Idrees alhumdillilah
 – 
2022-03-17
Shocking customer service.

Literally the worst app I have ever used

 – 
81811
 – 
2022-03-16
This app has never worked properly , despite having the most recent version of it and several chats with the team , I’ve just given up , I get regular texts telling me I’m eligible for a limit increase to follow a link to be told the offer is no longer valid ( literally minutes later !!) in the app it’s currently saying it’s unable to connect , it’s incredibly frustrating

Rubbish

 – 
David152
 – 
2022-03-16
You can’t pay online as you don’t get a notification unbelievable.

2FA doesn’t work

 – 
SPXFabien
 – 
2022-03-14
Please can we have text option as the app doesnt work for 2FA

Online purchases

 – 
Young rich young
 – 
2022-03-14
Unable to use card online to buy anything as I cannot approve purchases in the app so no real point having card at all, cannot get through to customer support phone line to even change my address on the account not impressed

Buggy App

 – 
R J Holden
 – 
2022-03-13
In terms of the card itself, I’ve had no problems. Good credit limit, customer service has been good on the few occasions I’ve needed to call. However the app is absolutely atrocious. I end up uninstalling and reinstalling every other week just to access it. It either gets stuck on the login page, goes blank after or won’t open at all. Bit of a shame as I have no complaints about the card itself

Worst Credit Card App Ever

 – 
NgangeKruball
 – 
2022-03-12
This is by far the worst credit card app I have ever used. Unbelievable that this app works once in every decade and the customer service team are a 45mins wait to talk to. Unbelievable how poor this app and service is. Can’t even make payments on the app anymore. Sack you dev team and get developers that can actually make your app work and customers happy.

Approve in app

 – 
natwest customer forever
 – 
2022-03-12
I’ve tried to make a payment online, it tells me to approve on the app. When I go on the app nothing is there. It’s so annoying

Crap

 – 
Buttock breath
 – 
2022-03-12
This is a complete waste of time can’t make purchases on the card because I get no authorisation requests in the app so payment is declined what a waste of time just as well throw the card in the bin
Looks like other people have the same issue
I won’t be using these again I never have issues with other cards
Save yourself the hassle and don’t bother

Rubbish

 – 
nfsye
 – 
2022-03-08
Unable to verify online Payments app downs work crap service

Unable to complete online payments

 – 
craigooob
 – 
2022-03-06
Same problem as Meg below round in circles with online chat

Can’t make online purchases

 – 
Ronei8701
 – 
2022-03-06
2 factor authentication tells you to “approve” in the app yet no pop-up and nowhere to approve!!
“Strong authentication” as stated by 118118 is only applicable if it works!!!
90% of my purchases are online so hardly any point having this card if you can’t use it!!

Jim

 – 
khfdthvfjj
 – 
2022-03-01
Don’t bother downloading this app. It’s terrible.
It doesn’t work and they developers can’t be arsed making it right. Shocking

Authorise in app problem

 – 
Adam9113
 – 
2022-02-28
The app is good but the only thing is when I tried to buy something online. It asked me to verify in app. So I opened the 118118 app, and nowhere is an option or tab to authorise payment. So if you want to buy something online then use a different card or method.

Absolute garbage

 – 
elizabethSbristol
 – 
2022-02-23
Perfectly happy with the credit card but the app is utterly useless.
Every time I try and use it it diverts me back to the full website and asks me if I want to set up Face ID and a passcode (to make it quicker next time I log in) even though I’ve already set up a passcode and Face ID 🤷🏼‍♀️

Simply the Worst

 – 
prince pod
 – 
2022-02-23
You have to delete and reload the app every time you wish to use it
This is on IOS platform

Online Purchases

 – 
Medzz50
 – 
2022-02-18
Useless app! - unable to make online purchases despite a £0.00 balance. Every time I attempt to the payment is declined. SORT THIS OUT! Very close to closing my account. ABSOLUTELY RUBBISH! - 1 STAR!!!

Cannot recommend this company

 – 
beelzebomb
 – 
2022-02-03
Accepted my application but wouldn’t accept my main bank account so had to use work account. Complained & just get weekly emails saying they’re ‘looking into it’ but nothing actually happens. Now, the card fails to work online half the time - something as simple as ordering a meal off Just Eat & payment fails, ordering cat litter & payment fails. Then I go into my account & see ‘payment pending’ for the ‘failed’ payments. I don’t think I’ll be keeping this card.
EDIT: Now able to use online - except… when security asks me to approve purchase in the app - THERE IS NOWHERE TO APPROVE PURCHASES!! It’s never ending. Is this just all a big joke?

No stars

 – 
Flettstar
 – 
2022-01-24
I’ve only just opened account. Wish I had read reviews regarding the app.
I haven’t even received card yet but the app won’t load properly. Flashes in and off and only occasionally gets past face recognition. I’ve got the latest iPhone and I can’t believe how bad this app is. Never seen an app either to so bad ( or not work as the case may be.
I have many banking apps , all that work perfectly. What on earth is wrong with this? With all the technology available it’s unbelievable an app can be this bad.
I can only hope it will get fixed.

Useless for online purchases

 – 
meghill72
 – 
2021-12-04
I’m actually fed up chatting with customer services about not being able to make online purchases. I’ve deleted and reinstalled the app, it’s the most updated version, I have the latest iOS version and my online purchases STILL get declined. I’m never asked a security question nor am I asked to verify a purchase in the app - they just get flat out declined.
No-one seems to be able to solve the problem other than telling me to “deal directly with the merchant”. I don’t want to, I want to be able to make online purchases smoothly without the hassle. I’ve done everything that’s been suggested and it still doesn’t work. The app isn’t doing what it’s supposed to if there is no place to verify purchases.

Shocking

 – 
ashboo89
 – 
2021-11-11
The App is absolutely shocking. Asked to verify a purchase, log in to app and there is nothing to be found or verify therefore can not make any online purchases! Really frustrating. App doesnt allow you to reset memorable questions so if you forget you are stuck. Tried calling customer service who told me there cant help and will pass it on to another department and i wont be able to make any purchases until its resolved.

Worst app and web page I’ve ever come across

 – 
Arwen313
 – 
2021-11-10
Have never got the app to work. Just keeps putting me through the sign in loop with a blank page. Web page is not really much better, can get signed in but the information available is so basic. Can’t see up to date balance, pending transactions or how to change payment date/amount. Does not fill me with any confidence at all.

Absolute Joke!!

 – 
Barnzyboyy
 – 
2021-11-02
Where to start?? App freaks out and then your left with a blank screen and the only thing you can do is delete it and then re download it and sign in again. I’ve also been left unable to use my card to shop online and when I go to purchase something it tells me to use the app to authenticate the transaction but when I go to the app there’s nothing there to authenticate. I’ve spoken to two different people about this and the only thing they can suggest is to delete the app and reinstall it, which hasn’t helped in the slightest. With this I’ve just paid off my balance and I won’t be using the card again.

App will not recognise password

 – 
JacquiHarmony
 – 
2021-10-04
The app will not recognise my password and it is a password I know to be correct when I enter it. I asked for a password reset but the email never comes through for me to reset, even after checking my junk mail. I telephoned customer support but they could not resolve the issue. How can I easily manage my credit, make additional payments without having use of the app!!
Really annoyed about this.

Was brill at first

 – 
Dani18203636781
 – 
2021-09-21
I have a credit card with 118 (one with the card fee) they were fab at first but now I can’t even access my account. I know my password is correct as I’ve never changed it, I click on the reset password link, put my email address in but the reset email never comes. I’ve been on the phone, on live chat and nobody has managed to help me so I’m literally paying for something that I cannot access!

Absolutely useless. Avoid this company

 – 
Pottybum
 – 
2021-09-18
If minus 2000 stars were available it still wouldn’t be low enough. App kicked me out and won’t accept my password, can’t of changed as it was saved on my phone. Can’t log in on safari as it says to reset password, request the email and it doesn’t come through. Called customer services 5 weeks ago, said the dept was shut and they would message them. Nothing two weeks later. Have called, emailed and live chatted and still can’t get in my account. Go to a cash point and balance request gets rejected and tried several places. Have cancelled my payment now, I bet they are on me in seconds when they don’t get paid. I will take 6 weeks to respond and see how it goes down.

Awful

 – 
MrKitty1296
 – 
2021-09-18
The app logged me out, and I forgot my password. Upon attempting to reset it, you never receive the reset link. When you phone them to sort it, they’re slow to action the issue. I am eager to manage my account, and since the online app is the only way to do this; it’s disappointing to say the least. I plan on closing the account.
UPDATE
This went on for THREE MONTHS, and I was still locked out of my account. I was forced to close it. My 2 year old could run a better credit card company than these clowns. Avoid at all costs.

App constantly crashes with white screen

 – 
DaveSivo
 – 
2021-09-15
App works about twice and then stops working. As other commenters have noted the app needs to be deleted and reinstalled to get it working again.
Looking at the version history it was last updated over a year ago so the likelihood of it being fixed anytime soon I’d say is slim to none despite the number of comments from the “developer” about it being resolved soon.
Better to skip the app and jump straight into the website instead as at least that is functional.

Fed up deleting and reinstalling this app ☹️

 – 
ronaldogpx
 – 
2021-09-01
This app keeps having to be deleted and reinstalled on a regular basis - every few times it’s used, as per other people’s reviews.
Also, I made a payment of £200 to my card through the app, and the payment has cleared through my bank but there’s an additional £200 pending on my bank account, so I’m done £200 until this is released back to me, and on the 1st of the month when most my bills come off 😫

No improvements

 – 
Monstertaf
 – 
2021-08-31
This app does what i need when it works but i quite often get the white page of death and the only way round is to uninstall and install which is a pain.
The complaints about this have been going on for months with no improvements or feedback from the company.
I'm actually thinking of changing my credit card over based on the annoyance of this and the inconvenience when it should actually be a convenience to use

Doesn’t work, don’t recommend

 – 
Adverts-suck35632456788/:;
 – 
2021-08-18
It stops
Working after short use then you can’t do anything in the app just a blank screen. After removing and reinstalling and setting up again it will work for a short while and then stop working again. Have given up now. The website works but never shows any latest transactions it’s always a week behind. So not sure about this card it doesn’t seem to be very good!

App crashes every few days and has to be re installed

 – 
mattmus92
 – 
2021-07-30
Honestly the most frustrating thing it will work fine for a day or two then it will crash and everytime you log in it takes you to a blank home page you can select other options but nothing changes. You can also click to log out but again nothing happens. This is likely to cause more people debt through poor app management making it harder to make payments on your account. Please sort this out ASAP

App hasn’t worked for a very long time

 – 
missribbon
 – 
2021-07-07
I’ve been a customer of these guys for a good 2 & half years & considering the high fees they charge, you’d think they’d be able to deliver even a basic app that allows me to see my balance & more importantly pay my bill each month in an easy way. Not the case. It would be better for their reputation to just withdraw the app altogether then let us know when a new one is ready to go. As a lot of people have said, just a blank screen.

Terrible App

 – 
callum130598
 – 
2021-06-09
This app does not work, blank screen constantly, having to wait hrs on the phone then wks for the technical team to tell you to change your password or refresh the app , all of which I’ve done several times, only to be told it must be my phone NO it’s not as I’ve just read that other customers have the same problem, terrible customer service, see that you’re not letting this review go through

Brilliant

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Xylxificksgdjcjcdj
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2021-05-17
Very easy app to use when you know how to use it.
What Iv found out is that when you have downloaded the app and it asks you sign in do it but when it ask you to save it and use Face Recognition don’t!!
The app don’t work with any of that just sign in as Normal then deny any prompts. 👍🏻🥸

Useless

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Monster100984
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2021-05-10
This app is useless. Half of the time it doesn’t work, it freezes or just gives us a white screen. If it it’s not that then it kicks you out all of the time saying your session has expired. I think this happens at least once a month! If I have entered my details and I’ve stored them in your app why do I need to repeat this process over and over again? Sometimes I’ve even had to delete the app and download it again just to get it to work! Rubbish and needs some serious work.

App doesn’t really work

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Ronaldeanio
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2021-05-01
I’ve had the card for about 2 months and the app is blank and won’t let me see my balance. I don’t feel confident using this card because it’s so hard to get my balance. I pay my balance in full on my direct debit so I either have to guess how much is coming out my account or keep a track of every penny I spend on this card which is annoying. Hopefully this will be sorted ASAP

Never works and no updates!!!

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naf1970
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2021-04-29
App barely ever works! Blank screen consistently and not even a bug fix update... I’ll keep guessing what I actually owe! Thank god I set up a direct debit to pay every month... this app could get people in serious financial difficulties not being able to keep track of payments and spending - perhaps some financial service ombudsman service needs to be made aware of just how dangerous this is!!

Can’t log in

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Baby uncle lee
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2021-04-21
I haven’t been able to log in to my account despite calling support 3 times. It asks to verify using a text, but it sends the text to the wrong number. The correct number is on my account!? But it comes up with a random mobile number, at the point of log in, which I don’t recognise, asking to verify the log in. So I am unable to log in via this app or online to make payment etc.
Not sure what to do from here, asked support for help 3 times, I get told a ticket has been raised, try again in 48 hours..

Dawn

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dawn barrall
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2021-04-10
This app is not working! I’ve had a credit card with you for about a month not a problem to see this on the app
Since I got a loan with you 2 days ago I can’t see anything on the app ! It’s just blank screen so how can I mange my loan and credit card so you don’t get late payments etc! I don’t want to log in on website has I only see the loan please help

Shocking... hoping it can be improved..

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yttggh6
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2021-03-27
This app is riddled with bugs and the only way to use it on a regular basis is to delete and reinstall the app which is very tedious. It will try and FaceID 1 in 10 times then get stuck where you cannot login or logout, even closing down the app/hard restart doesn’t change anything so you’re left with no choice but to go through the process of deleting and reinstalling the app... come on guys allocate some dev time to enhance your customers experience. The app of any finance company is a major first impression for users and the competition are getting it right - millennials will switch providers because of issues such as this.

Inconsistent

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Babababababababoooooosh
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2021-03-17
The app works ok when signing in for the first time. This lasts around 4/5 logins by which time then, everything disappears when you open the app, it automatically signs you out, asks you to set a passcode (which you’ve already done a number of times when signing in) activate Face ID (which again you’ve already done). It opens to a blank screen which you then have to uninstall the app and reinstall and go through the same process.

Worst credit app around

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jpeacock20211
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2021-03-01
Absolutely awful app. I have forgotten my password and requested a new one. An email never gets sent to allow me to change my password. I have contacted 118 several times and no one wishes to help, saying for days now it’s their technical team that needs to fix the issues. Tried to update my bank details too, and told their systems were down for an update. Just an all round amateur set up they have going. Closing account as soon as issue is rectified

Appalling - not fit for purpose

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Bigyank_uk
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2021-03-01
Just doesn’t work. Blank screens, no log in, install, reinstall still not working. Latest ios on a iPhone 11.
No live chat available on website.
Looking at the reviews they know about this and just don’t care. Remember - we pay a fee every month to have the card, the rates on loans are not extortionate but they aren’t high street - so for the premium we pay, a basi guns too big app isn’t a big ask.
They need to fire the developers. App downtime in banking for more than 24 hours is inexcusable in 2021.
My cat could do a better job.

Blank Screen !! Fix it please

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Dee Sh
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2021-02-04
The app worked perfectly for months and months but then it just started showing a blank screen , figured out the only way to rectify is to delete the app and then Re install!! Nightmare having to constantly do this when I want to check my balance or make a payment etc !!! Surely to goodness you must have some tech guys to fix this issue ?? But for this would of given 4*+

Poor

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shmoo65
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2021-02-01
Having had this app for a while now I find it great when it works or can get into it. Constantly having to delete and reinstall due to issues getting on the app. And when I do download app it keeps saying my password is incorrect so try to reset and don’t receive the email to reset!!!! I update the app regularly but still have this issue.

It’s an ok app but...

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techgenie60
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2021-01-31
It’s a basic app that shows your account details, statements, transactions etc. For more options login using browser.
The frustrating thing is adding a passcode and/or face recognition. This ends up crashing the app and you can’t login - end up deleting and re installing.
My workaround is NOT to setup a passcode or use Face recognition. Just login using email and password. Works OK then

App fails all the time

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NKA3005
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2021-01-29
The App crashes constantly! I’ve lost count of the number of times I’ve had to delete it and reinstall it! Even when the app does work, it is so limited what you can do! I wanted to clear my credit card balance in November, but I had to call up to do it, the app doesn’t let you. There is also no way to close your account on the app. For loans, it doesn’t let you request an early settlement figure. It’s a very poor app compared to other banking apps...... currently Just deleting and reinstalling the app for the millionth time!!

Even when it’s working it’s not worth it

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cara374
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2020-12-03
App hadn’t worked properly for a long time. See a blank screen more than anything else.
Other banking/credit card apps allow you to change how much you pay per month, notify card lost or stolen. You can’t do this through the app. All involve a phone call. Even without current climate the phones took forever to answer.
Have had multiple notifications about changing payment amounts to clear balance quicker. Yet you can’t easily change them!
I haven’t been able to load my balance for a long time either on the app or direct on the website. Doesn’t instill confidence at all.

Infinite login loops

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Infinity Redux
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2020-12-01
Has a bug that appears to cause it to go into an infinite loop of authentication via FaceID (appears to authenticate, log in, but then asks for authentication again and keeps looping.)
Once this happens, or perhaps the underlying cause, the rest of the app becomes non-responsive - showing blank pages for anything except settings.
Have tried logging out (would add logging back in, but I don’t get that option) and restarting the phone. Only solution I’ve found so far that solves this is deleting the app and re-downloading. Hardly convenient or ideal.
The actual financial product itself is good. And when the app is in working order it does the job. Just the bug completely kills the point of using the app for me.

App stopped working a few months ago.

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The big mountain crack
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2020-10-23
I’ve re-downloaded it multiple times. It works for a day or two then it crashes. When this happens it never loads the homepage. No way to access any of your details. I’ve tried contacting customer services but that hasn’t worked either. I have downloaded this app so many times now! It’s making feel like getting rid of 118 just because of how annoying the app is.
Developers please can you contact me about this. It really needs sorting out.

Good when it works

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binsdon
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2020-09-16
App is great when it works, you can do anything you need with your account, unfortunately it does seem to be getting worse, constant log in issues with messages saying “can’t connect” or “service down try later” getting more and more frequent unfortunately, if this was fixed it would be a 5 star review

Simply doesn’t work

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SGibson001
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2020-09-04
For whatever reason the app went down in March time, heard rumours they had been hacked. After a number of calls trying to get hold of them I finally managed to speak to someone although they couldn’t tell me when the app would be up and running again. This is extremely frustrating and needs to be fixed. When it worked it was good but it’s 6 months now!!!!!

1 Star is a Flattering

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M@@@H
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2020-06-02
A bad app on the face of a terrible company. I’ve wanted to clear a balance since the end of March and have sent around 8 emails over the past two months with no response. Also advised I’d be called back as a matter of urgency.... 7 weeks ago. Finally got through to a person who could give me a final balance but said I would have to pay the interest up to the date of that call rather than up to the end of March when I first contacted. Not only will this negatively affect my credit rating, I have had the rig morale of having to pass the matter on to the Financial Ombudsman

Can’t get through to them

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(APRPVAO8270)
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2020-06-01
This is ridiculous can’t get them on any platform
And when I did I was told they can’t refund me for declined transactions even when I made multiple transactions for the same amount every transaction declined declined declined they don’t give a ........... about their customers just excuse after excuse after excuse would give it a 0 if I could
Managed to get on website tonight it shows all transactions in pending I have been in contact with the companies in question they have no record of transactions
Plus they now said we can give you the transaction number which every merchant needs
I have been in touch with the companies for them to say we have no use of it as there is nothing there
I know I won’t get my money back so I’m now cutting up card and they can stuff it where the sun don’t shine (won’t even let you draw money out of an ATM and I haven’t even blocked the card

Hacked

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I dont want a fecking nickname
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2020-03-26
Worked well up until last week. Just found out they been hacked and have taken everything offline (app, website down). No human contact when you call them. Generic repeatitive response to every question via webchat app. Just paid large lump sum to my account last week and it hasn’t been added to my card/available funds. Mysteriously disappeared. Not gonna hold my breath.

Apps good when it actually works

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J@@@@@y
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2020-03-25
App has been offline for days now, the website is also down, and phone lines have you on hold for an eternity. (the phone lines been busy under current circumstances however I can forgive) You need to fix this urgently and give the customer back the ability to address their finances during these unpredictable times!

Not great.!

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shelly19892
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2019-04-23
Got a text message to say that people have been working hard to improve the website and the app..obviously this was a lot of rubbish because I can’t get access to anything on either.! Keeps saying can’t fetch account details or something..waste of time. If you want to make things easier for customers or for future customers then get people who know what they’re doing to update things properly so everyone can access their account and make any changes necessary.