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Description

Manage your Virgin Money or Virgin Atlantic Credit Card and master your spending.
Our app is the easiest way to stay in control. Check your balance, manage your payments and master your spending. You can keep on top of things using just your phone.
Spread payments to suit you
- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.
See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.
Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides.
Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.
Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.
Manage your payments
- Set up and manage your Direct Debit, make a debit card payment and make an extra payment.
Make transfers
- Transfer a balance from another credit card or move money into your bank account.
Freeze card
- Temporarily freeze your card to stop it being used. Unfreeze it when you want to use it again.
Easily and securely view your PIN
- Need to see your PIN? Use the app to view your PIN instantly.
View Flying Club points
- View the points you’ve earnt during your last statement period if you have a Virgin Atlantic Credit Card.
Sign in with your face or fingerprint
- With Touch ID or Face ID.
Do all this and more using just your phone.
Before you get started, remember the app is for primary cardholders only.
Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most.
Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp

What's New in Version 1.8.6

Your credit card app just for a little brighter. We're always looking to make improvements that help you stay in control of your borrowing and spending, as well as clocking up some cashback.
With this release, if you’ll be able to use our new Live Chat feature which will support any queries you have.

Seller

Name

Virgin Money Management Services Limited

URL

http://uk.virginmoney.com

Information

Developer

Categories

Version

1.8.6

Size

112.3 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 11.4 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

 4.7 (138,472 Ratings)

App Store: Customer Reviews

App does not work!!

 – 
Dunnda
 – 
2023-01-08
Version 1.8.6
Can’t make payments, or authorise payments on websites, completely useless! Please Sort it out, you are going to lose customers if you don’t sort it asap!!
Please update your app as a matter of urgency! It doesn’t work on an iPhone 14 pro max or any iPhone it looks like! Your developers need to look into this as a matter of urgently! How else are we meant to check our statements or make additional payments!!

Frozen at summary page

 – 
NealZzh
 – 
2023-01-07
Version 1.8.6
Hello. I have been having troubles with virgin money credit card app. Once I log in and the summary page is loaded, the app will just be frozen there. I have tried both Wi-Fi and 4G network, I have also tried uninstalling and reinstalling the app, I have also contacted virgin money customer service. Regardless, the problem always exists. I’m using iOS 16.2, and I only have this problem with virgin money credit card app on my phone. I will really appreciate it if you could please look into this issue. Thank you.

Dreadful

 – 
#<Lofty>#
 – 
2023-01-07
Version 1.8.6
It struggles to open up anything past the summary page (buffers). My wifi and phone signal are good and other banking apps are working fine, not fit for purpose!
Trying to find a phone number now but their website tries to encourage you to use their useless app.
Don’t get me started on virgins website, very amateur and not clear, you end up going around the houses to end up where you started from again.
If I could give 0 stars then I would!

Service

 – 
Bring back Yorkshire
 – 
2023-01-07
Version 1.8.6
Spent an hour, twice, trying to get a new card for my active account. Told both times it would be issued. Nothing. No communication. Very very poor service.

Worst banking app?

 – 
fakestanley92
 – 
2023-01-07
Version 1.8.6
iOS / iPhone 12 user
The app is a nightmare, you log in and it seems like nothing wants to load. You move tabs and nothing pops up. Easily in my opinion the worst banking app I’ve used. If i didn’t have an outstanding balance I would close the account. You don’t even seem to be able to do internet banking either - it’s all this awful app?!

Can't get past the "Let's start with your details" page

 – 
mtdran
 – 
2023-01-07
Version 1.8.6
Can't get past the "Let's start with your details" page - the arrow is greyed out and in lockable.

Urgent fix needed

 – 
Londoner3534
 – 
2023-01-06
Version 1.8.6
Latest version is unusable. Some sort of UI performance issue means most screens don’t render on iPhone 14. Loading indicator hangs/freezes. Subsequent screen display 50% of the time.
With no other way to view my account, this will soon attract the interest of the regulator.

App is extremely slow and crashing / freezing

 – 
dantbeman733
 – 
2023-01-06
Version 1.8.6
I’ve downloaded the latest version for iOS and you can’t even perform a basic operation like viewing transactions. This should be the number one priority for the developer team as right now users can hardly view their CC balance and Virgin has discontinued the ability to see this on the web.
When will there be a fix?

Unethical stealth

 – 
JM_£53
 – 
2023-01-06
Version 1.8.6
You might expect Virgin Money to advise
in advance when the zero percent interest
is coming to an end. Obviously they want to squeeze every penny out of you they can. Greedy.

Unbelievably slow and laggy

 – 
Mah1212
 – 
2023-01-06
Version 1.8.6
Hi, I am unable to use the app at all, it loads by taking way too long and then when I switch between tabs it takes even longer, the M logo keeps loading and lags alot, the app is extremely slow making it unable to use the app at all. Please fix this.

The web site was better....

 – 
tunnie17761776
 – 
2023-01-06
Version 1.8.6
Update: 06/01/23.
Installed app on my new iPhone 14Pro. It’s completely unstable. Can’t load any screen. Loading logo is soo and jerky.
All screens apart from summary load a blank view.
How did this pass your release/regression testing?
I currently have no way to make a payment via the app!?!
Was 2* now setting as 1*
Update: 27/7/22 Still no ability to save a debit card for payments! Crazy! Massive update to the UI (pointless) seriously who prioritised your backlog? I want the ability to save a debit card to pay. This is a basic ask. Really basic. Yet you put UI ahead of this in your backlog. Update: 27/5/21 Still no option to save a debit card to make a payment. Awful experience each time, having to enter card details. Any ETA on supporting this? Like others, I really find frustrating the lack of a saved debit card to make a payment. What’s with the massive list of counties for your address? Why not default to UK. Staggered that saving debit card slipped off the backlog as a requirement. The website, which looked like it was engineered 20 years ago with ASP.net was actually far more powerful, easier to use and faster. The app looks nice, but lacks core functions. Surely the most basic function of a credit card app is login, pay balance. Sorting debit card is key to that. Get yourself a new product owner folks, as your backlog priority is all wrong!

Blank screen

 – 
Gavla ( Macey boy)
 – 
2023-01-05
Version 1.8.6
Managing to log into app but then can’t view anything, just get white screen nothing loading up

Too many glitches

 – 
Sahmxx
 – 
2023-01-04
Version 1.8.6
This app has always been below par, no matter how many times I switched to fingerprint recognition, it never worked, always have to type in the password. Always have to re-enter card details if you want to make an additional payment. And at this moment in time (Dec 22), the transaction page will not load, 2 weeks and counting. Sort it out.
Edit: Rather than replying to all the reviewers, stating that we should call the helpline, perhaps the developers could fix the app. A novel idea.

iPad

 – 
Umbongo3rd
 – 
2023-01-04
Version 1.8.6
Does not work or fit in an iPad screen

Needs fixing

 – 
Arielbender
 – 
2023-01-04
Version 1.8.6
App is so unusable just now and unstable - can not see my transactions nor statement - if I am lucky if the summary page loads

Is it just me?

 – 
Stevieboy75
 – 
2023-01-04
Version 1.8.6
This app hardly works on my iPhone 14 pro! I find it hard to believe and have deleted and reinstalled but to no avail. It’s slow, freezes, won’t scroll, the only page I can get to work is summary. My other banking apps work fine so it’s not a connection problem.

Great money

 – 
Wee barrel
 – 
2023-01-03
Version 1.8.6
Fabulous credit card just live using it

Hasn’t worked since I have installed the app

 – 
mB5345
 – 
2023-01-03
Version 1.8.6
I opened a virgin credit card recently - this app simply doesn’t seem to function. I can just about see my balance but when I try to navigate other functions the app goes into a tail spin and stalls. App is up to date. Really poor - worse banking app I have ever experienced.

No longer functions

 – 
Sbx100
 – 
2023-01-03
Version 1.8.6
Thanks for the upgrade to the app last year, I hate it! It doesn’t work nearly as well as the old one; slow, slow, slow and glitchy. Thanks!

App is barely working

 – 
Em_marsy
 – 
2023-01-03
Version 1.8.6
App is barely working, every screen is slow to load and some of them never load. entering information takes about 5-10 seconds for every character to register. Been unable to see my transactions or withdraw money for the last couple of weeks.

Become slow

 – 
Nathan123456788
 – 
2023-01-03
Version 1.8.6
Please sort cannot use app properly since December

Worst app I’ve ever used

 – 
R'smum
 – 
2023-01-02
Version 1.8.6
This app is horrendous. It’s so buggy, nothing loads. I seriously don’t know how it has the rating it shows on the App Store- nor do I understand why they couldn’t keep the debit and credit apps as one like the Clydesdale bank app used to have. The virgin debit app works relatively well- no idea why the credit banking app is so completely different!!

There’s always an outage

 – 
5689935
 – 
2023-01-02
Version 1.8.6
This has to be one of the worst apps I have ever used. There is always an outage, an update to do, and then it still never works.

Rubbish app

 – 
Biggles MK 2
 – 
2023-01-02
Version 1.8.6
The app has always been very slow at switching between pages, much slower than any other app. With the latest update, apart from the summary page, all the other pages are completely blank, so it’s impossible to do anything in the app.

App not working properly

 – 
thr original gingerninger
 – 
2023-01-02
Version 1.8.6
The app is working terribly on my new iPhone 14 pro … it’s really slow to open, and non of the functions such as transactions work.

App performance

 – 
Scarabex
 – 
2022-12-31
Version 1.8.6
Recently the app has become super slow and unresponsive

Hardly works

 – 
Not-a-hen
 – 
2022-12-31
Version 1.8.6
Very glitchy at the moment…it doesn’t work 😡

Slow an unresponsive

 – 
cust 5
 – 
2022-12-31
Version 1.8.6
The app is extremely slow and crashes regularly

Glitchy

 – 
D@nd£r$on
 – 
2022-12-31
Version 1.8.6
Literally the most glitchy credit card app. I have to close it down and load it up at least 5 times before being able to pay my bill. I’ve now resorted to bank transfer just to avoid using the app.

Ok but needs improvement

 – 
Stuart.Moir
 – 
2022-12-31
Version 1.8.6
No split/filter function by cardholder on the app, and no itemisation on the statement makes it harder to track spending.
Annoying when looking at a transaction to see more details or which cardholder spent the money that it brings you back to top of the list every time.
The secondary cardholder is not allowed access to the app so they can monitor their spend- other providers allow this and I don’t understand how it is not possible.
I get log out messages regularly even when I am actively using the app at the time.
We are asked regularly (far more than other providers) to enter PIN for small contactless transactions that other banks allow through due to low value. It’s inconvenient how often this happens. We are actively using the card most days for routine transactions so unusual activity could be easily noticed by an algorithm.

Very poor app

 – 
BTAMAN
 – 
2022-12-30
Version 1.8.6
I have used many apps but this one is top of the list being worst on fetching data and the time it takes and very poor navigation!

Update had ruined the app

 – 
DGUK1985
 – 
2022-12-29
Version 1.8.6
The app used to work perfectly but now it just doesn’t do anything when you open it like everyone else has said.
I have deleted and reinstalled. Closed down all other apps. This happened after the update. Please fix this with a new update as with no access to accounts on an actual website it’s making it very difficult to manage accounts.

Doesn’t work

 – 
K1ckar5e
 – 
2022-12-29
Version 1.8.6
It will open on the default page but as soon as you try to navigate anywhere else it will freeze and crash. Tried reinstalling latest version doesn’t help

Useless app

 – 
floristrsd
 – 
2022-12-29
Version 1.8.6
Would give 0/5 if i could. It’s archaic to still have to be typing in address and card details EVERY SINGLE TIME to make 1 single payment, it’s not 2010 and no I don’t want to set up as a PAYEE customer service. Apps slow and glitchy since previous update as others have said, takes too long for balance to be adjusted, limited features and all round just useless tbh.

App never works!

 – 
Mel020579
 – 
2022-12-28
Version 1.8.6
How am I supposed to make a payment when the app never works??

So slow

 – 
Sampar182
 – 
2022-12-28
Version 1.8.6
The app is so slow. It takes forever to respond to anything whatsoever. I’ve set up a direct debit now as making a payment took forever.

This version doesn’t work

 – 
Naye1980
 – 
2022-12-28
Version 1.8.6
Previous versions have been great, but this one literally doesn’t allow me to do anything but check my balance. It is So laggy and doesn’t allow me to change my payments etc. i have a brand new phone so its not my phone!

App Crashes Immediately Once Opened

 – 
Vajunior
 – 
2022-12-28
Version 1.8.6
Please fix the app! It hasn’t worked for weeks, cannot speak to support on the app. Cannot update payment details / payment times. All it does is crash and half load the M logo. Clearly a bug issue. Seeing this a lot in the reviews also.

It just doesn’t work

 – 
Izzy83May
 – 
2022-12-27
Version 1.8.6
For several weeks the app just doesn’t work.
It only shows the home screen and when I try and press other options within the app it sluggishly looks like it’s loading and then it just goes blank. I left for few minutes to give it a chance to load but it never happens. I recently changed phones and was hoping the problem would go away but it’s still there.
This stops me from using other Virgin credit services as I simply don’t trust to have the access I need.
I also use Virgin mobile banking app and that on the other hand is fine.

Doesn’t work anymore

 – 
Complained about sound
 – 
2022-12-27
Version 1.8.6
Used to work fine but now you can’t load anything up, payment screen is almost impossible to load, have to make multiple attempts to restart the app and load up the screen you need, doesn’t matter if your on Wi-Fi, mobile data etc just doesn’t load, took me about a month to finally make a payment, not great when they are taking interest off you…. Makes you wonder if it’s intentional!

App stopped working

 – 
Jashuan
 – 
2022-12-27
Version 1.8.6
Since upgrading to iPhone 14 Pro. The app is buggy. It freezes constantly rendering it unusable to manage my account.

App not working on new phone

 – 
Sweet Pea19
 – 
2022-12-26
Version 1.8.6
I’ve had this app a long time and find it so useful but since getting a new iPhone, despite the app and iOS being up to date it doesn’t work properly. Sometimes the summary page will load ok but not always and nothing else will ever load rendering the app pretty useless. I thought getting newer versions of things was meant to mean they work better but definitely not the case here. Please can you help with this as really do find it useful to keep on top of finances with it.

Get a grip Virgin

 – 
Gazza855
 – 
2022-12-26
Version 1.8.6
Please get this sorted. It is clear everyone has tried uninstalling and reinstalling the app and tried wifi off and 4G. But the app is still unusable. I can’t see any transactions and switch between sections just isn’t working and just sees a blank white screen or a glitchy M logo. This is a virgin/app issue not a user issue so get your team to fix please.

Can’t unlock card at any cash machines

 – 
pointlessapp!whererthepeople
 – 
2022-12-25
Version 1.8.6
Follow the app advise - wont work as above and no chance of taking to a person!

App is not working

 – 
Humaa
 – 
2022-12-25
Version 1.8.6
Can someone please check this app is crushing and not responding.

Won’t load

 – 
Tonka79@boro
 – 
2022-12-25
Version 1.8.6
Won’t load so you can make a payment happens regularly

Slow and difficult to use

 – 
Yesnid 93
 – 
2022-12-24
Version 1.8.6
Not sure if it’s since the last update, as I’ve never had these problems before, but the app has become laggy and freezes constantly. After a while you just get to a blank screen, bit of a nightmare when you need gou balance/ want to pay!

Dreadful since update

 – 
Gary12345
 – 
2022-12-24
Version 1.8.5
Recent changes to the app mean it is slow to load after recent updates. Issues loading transactions. I have to close and reopen frequently to get it to load.

What have you done to the app?

 – 
MattyH6969
 – 
2022-12-23
Version 1.6.7
This app used to work fine but now nothing loads so makes it pointless!

App needs fixing

 – 
Talfan20
 – 
2022-12-23
Version 1.4.1
Does not work on iPhone 14 Pro

No longer works, leaving me unable to pay my credit card

 – 
Panda Bum
 – 
2022-12-21
Version 1.6.5
Last update has rendered this app useless. I can log in and see the summary/home page but if so select any of the tabs, it freezes and shows an unresponsive white screen. Only way to leave is to shutdown the app. Pretty inconvenient given this app is the only way to make payments to my credit card, see transactions and statements or even contact anybody about my account. Apps should move forwards with more functionality as they progress, not moving backwards.
UPDATE: I was contacted by the developer a few days after. This was the advice given:
"Hi, Can you please close down all apps from running in the background, including ours and then reopen it? You can try to switch from WIFI to 4/5G and vice versa or delete and reinstall our App to refresh the background data. This should help our App run a lot smoother."
It didn’t work…

Newest app update has broken the app on iphone

 – 
ssxsxxs
 – 
2022-12-15
The latest app update has totally broken the app. The constant V/M loading circle eventually loads the main summary page but none of the buttons work, if I click ‘pay now’ the iPhone highlights the text as the button function no longer works. When I try to view transactions I get the same V/M loading circle which never loads. This is a major issue that needs resolved ASAP. Closing down the online internet banking and going to APP only was a huge mistake as now I have no way to view transactions and no way to pay my bill apart from having to call the phone line… but I have no ability to check the bill transactions to see if there are correct. Totally ridiculous this has been over 3 weeks and still not resolved.

Ok, but frequently something isn’t working

 – 
US FriendlyFire
 – 
2022-11-30
It’s a credit card app, see your balance, transactions, card details….etc but it just never quite works 100% either it forgets your biometric login is enabled, or shows your correct balance on the cards screen but not the transactions screen (current issue) or some other small issue. It’s missing functionality too for example you can’t remove a closed account from the app, can’t change your default card so where you have a closed account you always login to that card and have to change. These things don’t stop the app functioning (most of the time, there have been occasions) but it’s just never quite right or harder than it needs to be to use. Core functionality is there but it’s not polished

Completely unusable at present.

 – 
Wisey106
 – 
2022-11-29
I’m sure when it works this app will be very good, indeed I’ve used it previously and it was very easy to use and do what I wanted it to do. Unfortunately at present it is so buggy it is rendered completely useless. The app will just about load the initial screen but beyond that it completely freezes up and you just can’t use it. It’s a shame as I need to make some changes to repayments and I just can’t so I will have to phone up instead. Please sort this issue ASAP.
Update: I ended up completely uninstalling the app and re-installing and it seems to have resolved the issue in the short term. There must be a bug there somewhere though.
Otherwise as stated, the app seems pretty good.

Updated Review…

 – 
ChrisMistry
 – 
2022-11-09
Updated: I was contacted by support and offered some suggestions. I then realised that I transfers to a new phone and many apps were transferred as part of that. I deleted the app and reinstalled it, logged back in and everything was normal again…no slow, hanging app. Thanks VM CC App team.
(I would still like it to be integrated into the VM Banking app).
The App doesn’t work well on my iPhone 13 Pro. It crashes when I switch to other menu options. Can’t view transactions or make a payment without waiting few minutes etc. Also…why can’t you just one app? Put everything In the Virgin Money Banking App.

Very poor

 – 
AndyWozzack
 – 
2022-07-22
The Virgin money app containing all accounts, current, saving and credit cards was pretty good. For some unknown reason the credit card element was moved into an app all on its own and the process was woeful, I don’t think change management is a concept known or understood. Since then we have to use to separate apps to manage our accounts, why when there was nothing wrong with what we already had?
The new app has less functionality than before so this is not only inconvenient but we’ve lost functionality in the process.
There are no functions to generate transaction alerts which I consider a major failure. Every single banking app including their own banking app allows alerts to be generated under user defined conditions for transactions. This is a major failure potentially put the card holder at risk of theft or fraud. This needs to be addressed urgently.

The worst of the worst

 – 
FasterPussycat!
 – 
2022-06-27
There’s absolutely no way this app is genuinely its current 4.7 star rating. It used to have a poor score and then suddenly magically the star ratings are through the roof despite the text reviews being almost universally bad. Apple should investigate because clearly the ratings have been bought to game the system.
This app is absolutely woeful. It’s by some distance the worst app credit card app I’ve used. To make a payment you have to type in your credit card details including name and address EVERY SINGLE TIME. The app doesn’t even have the most basic quality of life features. When you make a payment, the screen you go to doesn’t even display your balance, so you end up having to write it on a bit of paper. Pathetic. The fact that Virgin Money closed their website and forced everyone into the app is testament to just how shortsighted and anti-customer this company is. I regret the day that MBNA were replaced by Virgin Money as the provider of the Virgin Atlantic credit card. If it weren’t for the fact that this is the only card through which you can collect points (aka air miles) I would have cancelled it and this incompetently designed app years ago.

Virgin Credit Card App

 – 
I1960!
 – 
2022-06-08
Absolutely awful development from Virgin. Had I known Virgin were going to scrap accessing your account via their website and only make it accessible via an app, I would never had become a customer. The app is simply not working for me and I can never gain access to my account. Just going round in circles whereas I could access my account on their website. Why reduce a customer’s choice/ability to access their account? It’s not just logical and certainly not ‘customer friendly’. The cynic in me believes Virgin have gone down this route in a cost saving exercise which means they’re protecting their profit margin. Why in the 21st Century would a company narrow a customer’s ability to access their account? It doesn’t make sense and for this reason I’m taking my account elsewhere!
Oh, and another thing - before I can even post this review it asks me to ‘rate’ the service Virgin offer from 1 to 5 star. I unfortunately have to pick 1 star as that’s the lowest I can but I’d really like to give zero. Now, there’s another question/ why don’t they offer zero?!

Utterly hopeless.

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LC33209
 – 
2022-04-29
An utterly hopeless application.
I’m a former Clydesdale account and was used to the seamless simplicity of the B app. All my accounts (current, savings, credit) being in one app, with freedom to transfer money between them without any barriers.
Enter Virgin Money. They kept some of the B app but ruined the credit account section, forcing you into this extra app that takes up space and requires security verification when you switch between them (instead of, you know, all of it being on one app like it was already coded to do!).
What’s more - you can’t make easy transfers between your accounts. Every single ****ing time you want to pay off some of your credit, the app forces you to enter the card details (MANUALLY - that’s right, it’s not compatible with iOS’ saved cards info). Every. Single. Time. Why?
What fool thought that this was better than Clydesdale’s B app? I don’t know. But the ease was literally the only thing that brought me to this credit account. That’s gone now. The rates aren’t good. I think they’ve lost a customer. I wrote to Virgin a while back with a softer version of this feedback and got no response. Cheers.

Terrible update

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holdingonfortonight
 – 
2022-04-13
I was a big fan of the original Virgin Money banking app (having been switched from Clydesdale recently) but the new Credit Card
app is a shambles. If you haven't set up a direct debit to pay off your credit card bill each month (something that many people do not have the financial luxury of doing) then you have to MANUALLY enter your debit card details each time you want to pay your credit card bill. This includes the card number, name, address, postcode etc. Then, of course, you have to go BACK OVER to your original banking app to confirm the transaction with the debit card. Why can’t this be done on the one app like it used to? It doesn’t make sense. If you consider what the old app used to be like- everything was all in one place, and all you had to do to pay off your credit card bill was enter the amount you needed to pay and the app would do the rest. This feels like a step back and I hate having to have two different apps. It is genuinely making me want to switch the bank I am currently with to somewhere else where the process is more streamlined. Not happy at all, and you will be losing a customer of 15+ years because of this.

Works ok but…..

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YorkBri
 – 
2022-04-10
This works ok to control the card, but if you have two or more cards that have slightly different names such a F Blogs and Fred Blogs you can’t register both on the same app and you can only have one app on a device. The old system of having all accounts, current, saving and credit cards in one place was far better and making payments with a simple transfer was a lot easier than using this app and having to put all the details in, acc number, Name, address etc. This app works but it’s a step backwards in convenience.
Update - the app developers contacted me to say that the two cards could be linked by amending the names. The name on the second chard was amended and then the linking was straightforward. I can now see both cards on the one app which is far better. The info is all there and everything seems to work well. However, I still preferred the old system of having all credit cards and bank accounts on one app so payments (via a simple account transfer) were easier rather than having to complete payment details each time.

Great bank but app needs an overhaul

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LeahScizurhandz
 – 
2022-04-06
I have never in the years that I have been a customer of Virgin Money had an issue with the bank itself. But since the credit cards moved to app only, it has been a pain for me to interact with my account. The main issues I find are:
- if you have more than one credit card, you can’t see it all on one interface, you have to switch between them
- no transaction history past the last month, you have to go through and open all of your statements which is a very long winded process
- when you want to make payments outside of your direct debit, you have to input all of your details every single time, there’s no option to save any of them which I think you could do on the web interface

Poor app

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Bilbicus
 – 
2022-03-31
As others have noted this app is the only option for paying the card which actually suits me ok as I use my phone for managing my finances.
There are three things that are fairly astonishing open goals that this app fails to do.
1) It does not link in any way, shape or form to your Virgin Money Current Account. Nationwide managed to do this years ago. Oh wait it does link in one way…
2) You have to manually enter your card details including your name, full address and COUNTRY (when you live in the UK the drop down means you scroll through ALL THE COUNTRIES). This is every time you want to make a payment unless you set up a DD. Ridiculous. And then open your Virgin Money Current Account app to…authorise the payment. So…can’t we just use that app to make the payment? Maybe link them up in that way? HAHA NOPE
3) For the love of all that is holy why does it never display the outstanding amount on the screen where you go to make payment? Want to know the minimum payment? No problem! Want to know what your outstanding balance was last month? You got it! Want to know HOW MUCH YOU OWE? HAHA DON’T BE RIDICULOUS. You have to switch between the current balance screen and remember the exact amount - it is admittedly a minor annoyance, but come on folks. Tell us what we owe!

Useless

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K_Carole
 – 
2022-03-19
It used to be so easy to pay my credit card bill on the virgin money app. Now that I’ve had to download the virgin credit card app, it’s become a nightmare. I’ve tried repeatedly to set it up, only to get the same message every time that it’s unavailable at the moment. I can’t view my credit card statement on the app because I can’t access it because of the inability to set up my credit card. The whole point of having a mobile app for my banking was to make life easier but this app fails miserably at this! I really can’t understand why you felt that it would be a good idea to have two apps when one did the job perfectly fine! If I could, I wouldn’t even give this 1 star as it’s impractical and completely useless.
Every time I try to register my card, I get the message starting “Something’s up” and a link directing me to Virgin Money’s site to check for any app outages. It’s always after I put in my credit card number. Tried your online form and still waiting for response from yourselves when I did this midweek. Terrible app and terrible customer service!

Rubbish

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Xyzzyxxxx
 – 
2022-03-16
For years my credit card was part of my banking app, which means i could check usage and transfer Money easily when my credit card payment was due. Now I have to remember to log in to check, and put in my bank details, name, address etc every time I make a payment. Not quite sure of the logic of this, apart from maybe the bank hoping I forget and they can charge? One step forward, two steps back spring to mind……. And I wonder how much money was spent on the app development, for an app that wasn’t needed…..
Update - received a generic reply that did not address my issues, including “but we have added a lot more functionality which we think you'll find really great for managing your account” - this is unbelievably patronising- please just add the credit card function back into the banking app for customers who have bothered - much simpler, far more secure and less time wasted!

Basics

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Fish225361
 – 
2022-03-09
A lot of the poor reviews moan about now having separate apps for their accounts. That is not my issue.
My issue is the poor functions within the app, for me most importantly is the inability to save a payment card which for a year now virgin have said they would implement. But there is no concrete update to when this will be (give us a timeline or a roadmap). There are obviously a lot of customers that have this problem particularly if you want to make regular payments.
The overall design is ok but it is buggy, for example - how many times do you have to set up Face ID because it works maybe once or twice then reverts back to the original settings.
Seeing the balance in real time is good, you just need to improve the usability.

Poor service

 – 
mld444
 – 
2022-03-08
Having been able to previously pay my credit card and organise all my banking in one app very easily and very successfully virgin then decided to force me to use this inadequate app ( why fix something that isn’t broken ? ) if you phone to ask why they just spin you the corporate rubbish of it’ll make sense in time , that’s not answering any questions is it . You cannot get a statement as that part of the app doesn’t work and when you pay your account in full on the correct day it then messages you the next day saying you are in arrears which then you have to phone them wasting my time sorting things out and being told you are not in arrears . To top it they refurbished the bank in Lincoln then closed it down . Maybe it’s time to move banks to one that has a branch you can go into in the city you live in . If I could have given minus stars I would .

New app is a wast of time

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app hopeless
 – 
2022-03-04
Now that Virgin Money have switched of the online version of the app I feel that this a backward step. I liked the way when you opened the online app ALL accounts were shown and to make a payment to the credit card was a simple ‘Move Money’ transaction. Now you have to input ALL in formation, address etc before the transaction can be completed - a waste of time. If it ain’t, broke don’t fix it.
Recently I received a text message from Virgin Money advising that due to a problem with the new app I should delete it and reinstall the app. It also advised me that a Courtesy Payment of £20 was being credited to my account. Fearing that this was as scam I telephoned the Help Desk and related the message to them. The girl I spoke to said she would go to check and came back a few minutes later and told me it was a scam. On checking my balance next day I found that there was a credit for £20 in my credit card account. I again telephoned Help Desk, relayed the text to them and asked for a new card as I felt that my card had been compromised. The operator came back and advised me that the original message was in fact from Virgin Money Credit Card and I was entitled to the £20. A true case of the right hand not knowing what the left hand was doing.
Unhappy ex employee

Rather annoyed

 – 
yorkshire grumpy
 – 
2022-02-27
Mr developer your app is rubbish. Ex Yorkshire Bank customer finally thinking of changing banks after fifty years. Teething problems must be sorted out before people are expected to use your app. A quick glance at latest reviews surely prove something is critically wrong with the app. How can we trust you with our money! And I’ve got to leave at least one star as a rating. It’s laughable minus five more like it Just like everyone else it doesn’t work. Spent over ten hours trying now. Helpline not sorted it only managed to remove block that keeps appearing on our debit card. Trying to pay anyone just gets card not recognised. Credit card phone help only open working hours. Good job I work nights or they would be uncontactable, not that they help even though it’s a long confusing rigmarole trying to get to speak to an “expert”
And it’s still not usable. GET YOUR ACT TOGETHER DONT EXPECT US TO WASTE TIME TRYING TO REPORT OR GIVE US STUPID INFORMATION LIKE ITS MUCH BETTER WITH MORE FEATURES

Only one card will work

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Biggles7116
 – 
2022-02-23
When will the facility to add my Virgin credit card to the app be working ? The app now has my old YB credit card working but will not let me add my my Virgin credit now could you please advise when this will work no one answers the phone .I look forward to your reply. Answer : Further to your email yes I’m trying to add my credit card in the app (add Card ) just comes back saying (something went wrong ,please try again or will do it later)the same as it was saying with the old YB card when I tried to add it ,which is now working in the app by deleting the App and reinstalling ,the Virgin credit card which has always been in the app you can not add ,unless I delete the app reinstall the Virgin card ,but then it will not let me install the YB card ,it will only let you have one card in the app? In your email it states contact developer which I tried but goes to the Virgin credit card site which is not very helpful ?

Absolute rubbish programmed by a 2 year old

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app store wont allow post
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2022-02-21
I do not use my phone for banking. I use my iPad. This app has only been written for phones so looks like a phone on iPad. I have been with Yorkshire bank for 40 years. The mobile banking app was quite good but now I have to swap between apps just to see where i am. When I queried this I was told I could go back to paperless statements and ring to get a balance, useless custom er service. This crew have no idea how to do anything. Will be closing all my accounts and cards as soon as possible.
Just had a very silly developer response. Firstly spouting the same rubbish about the credit card app giving me extra functions. These functions are of no interest to me and could have been added to the mobile banking app. Secondly, to get round it looking like a phone on the iPad they suggest I increase the font size on my iPad which would make all my apps huge just to get theirs to look ok. It is just lazy, uncaring programming and the whole system is aimed at 10:year olds who do everything on their phones.

Not really very happy

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Moo11111
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2022-02-10
My card was declined twice in a day .. luckily I had cash to cover my purchases
When eventually I got through the long process after a weekend of declined card , Friday the automated system had me waiting over 20 minutes then cut me off saying nobody to answer my call goodbye !!! Fuming ! However Monday was not much better when I again waded through the push button / wait process and actually got to an operator. I was informed that from time to time especially when using contactless payments ( modern way / progress I thought !!!) they decline cards. I asked how inconvenient that was going to be .. did I always need gibensure I had lots of cash to cover payment … just in case ??? Operator told be I had a choice …. Yes I’ll be looking to a new card provider Did raise a complaint online but no reply

Let down by terrible payment process

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Qu1k3r
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2021-12-23
It’s got better than it used to, but the payment system still lags behind every single main competitor. I recall raising this a year ago and it’s the same response ‘thanks for your feedback we’ll look into it’.
Trying to make a single payment to clear my balance every month is a nightmare. None of the card details are saved, have to enter my full address including the country (which is annoyingly also at the bottom of the long list). Then it’s a 50/50 chance whether the WorldPay system works. Today I’ve tried three times to make a payment and it just hangs on the authentication screen and does nothing (except eventually log you out due to inactivity). Of course when you go to try again you have to re-enter all your card details.
Can’t even log in to a website because that’s long been removed in favour of a partially functioning app.
For comparison, MBNA payments switch you to your bank app on the fly, I use fingerprint for verification and the payment is completed.

Worst application even created (Zero stars)

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Deef_Rekcals
 – 
2021-12-07
This app is so bad. I just installed it on my ipad because the app is too small on my phone to easily see transactions etc. In doing so it essentially blocked the app from working on my iPhone. So you can’t have it on 2 devices for the same card. It presents a message telling you that it will disable the app on the other device.
Furthermore when I loaded it on the iPad the app only uses the screen size of a phone and so I have loads of black space around the app. Basically fixed to a mobile phone screen size. If you want to tilt the app into landscape mode the app does not respond and is fixed in portrait mode. So I am still stuck with a phone sized window to look at my data.
This is the best you can do after removing access to our accounts from a website. Absolutely disgusting.
Seriously considering get a card from a different company that allows me to access my card account details from a website so I’m not restricted to a postage stamp view of my data.
Please note I have rated this app as 1 star because you have to give a rating but if I could I would have left ZERO!

Card Withdrawn without notice

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henri buddy
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2021-10-20
Despite having a substantial credit limit and an exemplary record and having never missed a payment my card was not renewed without giving me any notice. As a result I have an expired 0% balance transfer which I am unable to transfer to another provider because they won’t do a transfer to an expired card. After 2 phone calls lasting 2 and a half hours combined due to having to hold for a ridiculous amount of time I was promised both times that someone would call me back to give me an expiry date so I could at least effect the transfers no one called and I have now had to escalate as a complaint. I have been told it may be up to 8 weeks before I receive a response. Not so good for me with my balance attracting an extortionate rate of interest. Good for Virgin. They obviously don’t want customers like me who only use the balance transfer service. It’s their way of trapping you. I didn’t sign up for this when you offered me a 0% deal. I will be taking to the ombudsman if I do not receive a satisfactory outcome. As soon as I am in a position to move the balances I will do so and never use your services again

App is RUBBISH!!

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Northern munchkin
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2021-10-04
I’ve just recently took out a virgin credit card because they were giving a great balance transfer deal. Transferring balances were easy, no hassle whatsoever but trying to make payments? Well that’s a completely different matter!
I have deleted and reinstalled the app at least 5 times now and I STILL can’t make a payment. The app says if you make a faster payment through your online banking, the payment will show up on your credit card account 2 hours later…LIES!! I’m waiting over 24 hours now and still no sign of payment. I’ve tried calling the helpline during my lunch break but I’ve got cut off. Lines are only open until 6pm due to Covid.
In short, don’t waste your time getting this. I’ll be moving to a new credit card as soon as I possibly can.

Still not perfect…..

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Likhan
 – 
2021-07-20
While it does what it needs to, it’s not perfect. Here’s what needs to change in the next update:
1. Opening the account you have to manually press the FaceID button. Why? This should be automatic as the user has already chosen to use FaceID.
2. When you have multiple cards, opening the app takes you to the last account you were using. You then have to click a button to switch accounts. Why is there no option to select a default? Seems it’s set by whichever card was added to the app first. This is too many steps. Opening the app should take you straight to the account selector list screen to show you all your cards, and let the user selects the appropriate one.
3. Please please please change the name of the app from “Credit Card” to “Virgin Money” or “VM Cards” if character count is an issue.
4. Why does “Payments” need to take up an entire section on the bottom task bar? Surely this should be under “More”. It’s not an option that most customers need to click that frequently. Seems something like Virgin Money Back would have been better suited to go here

Download options

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johninstalbans
 – 
2021-06-19
I was extremely disappointed when Virgin Money arbitrarily withdrew the online account management that I had been fully using for years, in conjunction with Microsoft Money.
Reluctantly I have used the App (given no choice), and I can say that it does the basics well, although you can’t rely on the amount of the upcoming direct debit on the home page, especially if you make any additional payments near the end of the month.
However, my huge gripe is the lack of ability to download transactions in MS Money format to enable auto reconciliation and populate my Money file for record keeping and analysis.
Recently introduced downloading ability is only in a basic format- but there’s a hint that more is to come. I wait with baited breath!!!!!

Sub-average app compared to others

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Rossimow
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2021-05-13
I’ve been a Virgin Money customer for some time now, and whilst this app is functional and easy to use, it does lack in features when compared to a large number of any other banking or credit card apps. My main gripe is that there is no option to remember card details from which you make payment to the account. When the Virgin Money website supported payments, it was good enough to use the same mobile browser and see my card designs were remembered when I signed in, making payments a quick task. But since the site closed, and customers are now forced to use the app only on their mobiles, it is very tedious to continually enter the same details once or twice a month, every month. I manage my payments perfectly well with out the need for a direct debit, so would really see the benefit if this app was updated to support this missing feature.

Only option and it’s prey poor

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M3710
 – 
2021-04-02
Firstly it is extremely frustrating to be forced to use an app because Virgin Money decide to stop offering a website. But putting they to one side, there are a lot of other downsides.
The app is tied to a single device. Loose it and you are stuck. Modern banks offer a quick way to freeze your card, even those that started app only offer a simple website to freeze the card etc in emergencies.
Next is the help. The one thing I wanted to do is not obvious compared to the other apps I use and have used (over 10). I wanted to do a balance transfer, turns out this app puts that under “payments” which in every other. App refers to paying off balance not adding to it. Searching in the help gave one sentence to say where to do this, but opening that page didn’t have the option. Only options to pay off balance (surprise, surprise).
On the help article it asked “Was this helpful” and when I clicked No, it then showed the message “Great, glad we could help” 🤦‍♂️
So now my only option is to call (no way to send a question and not waste time waiting for a call to be answered), or close the account and get a better offer (looking at options for new customers) from a different credit card provider. Thankfully there is an online form for that, so 2 stars.

Ok but could be so much better

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Ms Stoids
 – 
2021-03-22
It would be great if you could save a debit/credit card, so that one off payments are quicker. Having to put bank details and address in every time you want to make a payment is time consuming and a bit annoying.
Update: Having had this card for a few months now, the inability of the app to store payment details is actually very annoying and time consuming and puts me off making larger payments because it’s such a faff. Maybe this is a tactic used by Virgin to keep people’s balances high 🤔
Further update (March ‘21): Since Virgin got rid of their website support, meaning that the only way to manage your card is through this rubbish app, I transferred my outstanding balance to Barclaycard. Their app is a revelation compared to Virgin’s. I cannot believe that Virgin’s app *still* doesn’t allow you to save your payment details. Ridiculous.

App finally works

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LegoHubz
 – 
2021-03-13
So the app has been awful, so much so i barely use it. The direct debit is set up and i leave it to it. However i needed to make an adhoc payment and the app just wasn’t working and was having none of it. So i decided to uninstall and reinstall the app and with the reinstall complete and registration aspects taken care of after a few details it remembered me the app is now working as it should no sluggishness, no freezing it just works. It does what i want when i want it to do it. However to make an adhoc payment is a bit of a faff, name, address full card details etc. It would be great if i could use apple pay to make such payments. Any chance please developers?? 3 stars due to the how the app has been and the faff to make adhoc payments, rising to 4 if it continues to behave itself and work as expected. Integration of apple pay to pay the card itself and it could be a 5 star as long as it behaves also.

Online service off but app not improved

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SaavyTech
 – 
2021-03-06
Virgin turned off the online service (web browser based) so you have to do everything on the app. However they turned off the online service before improving the app, if you compare with other market leading credit cards Virgin is well behind.
Firstly, you can’t event view PDF statements in-app, the app actually takes you away from the app and then you have to download the PDF, try and find it on your phone then open in a third party app (or in mobile browser if you can figure out how). If Virgin couldn’t even attempt this in-app then they should not have turned off online service.
Secondly. Every time you make a payment you have to enter your debit card details AND address, every single time. It really should be saving these details (barring CVV), again another reason why they shouldn’t have turned off online service.
I’ve also had to re-set up the app several times as it seemingly ‘forgot’ my account. No idea why.
App is ok but I’ll be closing my account once I’ve paid off the balance in the interest free period as other apps are far better and closing online service was a deciding factor. I give it 2 stars because it does display the balance and is quick to update these balances on payment.

App not as good as web

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karmdwy
 – 
2021-03-04
I have to agree with Melvina92 and add that Virgin clearly have an agenda to drop the much more functional web access ; an agenda that is not based on customer service.
The app does not seem to be stable on the latest iOS version and regularly goes offline or is un-available without a device reboot, but not according to the Virgin outages page.
The app lacks real-time data, for example those who pay early cannot see updates to “next minimum payment due” date or amount, something that was very useful on the web version.
The app only allows you to download statements rather than being able to view one whilst in the app, as many competitors apps do. A key feature if you’re “mobile” aka on the move.
Not really the level of service the Virgin brand usually achieves from this app

Ok but could use some work.

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tomC0509
 – 
2021-02-17
Now Virgin money has closed down online services hopefully some huge improvements will be brought to the app and fast. The app is pretty basic but works well however it would be nice to see a speed increase when using the app as it’s quite slow on certain things like loading up on startup and loading transactions. Would also be nice if it was easier and faster to pay by saving billing addresses and cards, this feature has been missing since the beginning which is mind blowing considering it’s probably one of the most basic that should have been put on from the start.

No substitute for online service

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TMGuk
 – 
2021-02-04
I’ve been a happy customer of Virgin for years but the replacement of an excellent online service with this app is a car crash. The online access allowed me to download a .qif file to import to my personal finance software. There is now no way to do this. Customer service claim they are examining options to achieve this, but it’s a bit late. The app itself at first attempt today proved utterly useless. Trying to access a statement had me watching a rotating red circle for several minutes before getting a “something went wrong “ message. I tried both via a fast wifi and a local 4G signal capable of 100Mb/s, so the problem lies with Virgin. This app is just not fit for purpose. Please reinstate the online service while you sort it out. Even if it worked and could download data, it would still be messy compared to direct web access. I’m not anti app, my entire career has been in mobile phone technology, but they access by phone app is no substitute for a good online service accessible from any device.

Needs more work

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Whitewash1502
 – 
2021-02-04
I was overjoyed to see an update for the app, as it so desperately needs one and virgin have now turned off their web app. However, I was bitterly disappointed that no change has been made around payment options. Like on the webapp, the app is crying out for the ability to save payment details for one off payments. Entering the same card details every time I make a payment is really frustrating. Also when collecting the details, a full address is required, including country. For a UK financial services firm, this really should default to UK, or as a minimum have UK at the top of the list. Currently is alphabetical order, so you have to scroll down through about 300 countries before getting to UK!

App needs A LOT of work

 – 
melvina92
 – 
2021-02-01
Let me start by saying that the virgin credit card service has always been a good service for me and I have enjoyed being a customer with no real problems. That being said the credit card app needs a lot of work before it can be considered a competitive app to the other banking apps out there. After learning that they were turning off their online service and the only way to see your credit account would be to use the app I was disappointed to find out that they hadn’t improved the app since the last time I used it. The interface of the app isn’t very smooth, the information available isn’t as good as the online service (imo) but most frustratingly of all (for me) is that EVERY time you want to pay an amount off your balance, you have to input your payment card details as if it were the first time (I’m happy to be corrected if I’m wrong), this is so annoying as it means I can’t just quickly jump on and make a payment, I have to make sure I have the payment card details in front of me and actually spend time entering all the details EACH TIME I pay. In this day and age where you can choose to have you card details stored in every which way possible for transactional ease, I’m completely unimpressed with the fact that you can’t with the Virgin App (who arguably consider themselves one of the more modern banks), in all honesty it genuinely is enough for me to want to close my account. I really hope it is something Virgin are going to change.

Disgraceful. We don’t all use apps.

 – 
furious pensioner
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2021-01-29
I find it appalling that Virgin consider that everyone uses a phone for secure financial information. To access information online in the security of your own phone is far superior. My mobile is for telephone calls. Emergencies when out. There has been no consideration for pensioners that are slow to use, eyesight not good, not fully conversant in IT to begin with and cannot afford the best of phone to have apps on. It’s blackmail, dictatorship. I am now in the account set up and it won’t allow me to ‘log out’ from that box and just takes me back to Log in’ screen. Where on earth is the security when it’s always logged in. What if I lose my phone anyone could access my account. ‘brilliant. NOT. This app and the way it has been rolled out before fully ready and forcing people to use it is for me the worst thing that Virgin could have done . Remember loyal customers signed up with your company long long ago and are not as young as they used to be. Bring back or have the old system online in tandem with this app. 😖😖😖😖😖

Rubbish app

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Helenasayssortyourappout
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2021-01-28
Honestly the worst app I ever have to use. I can’t get off the first screen to do anything. It’s slow & takes absolutely ages to load, if you try and switch screens at the bottom a red dot appears and nothing else happens. I’ve had to set up bank payments instead of using this app as it’s impossible to even get onto the payment screen let alone set up a direct debit. For all the money they have you’d think they’d have a working app. Ridiculous tbh.
Having read through all of the ‘developer suggestions’ on these reviews I am absolutely amazed that they have the audacity to even comment some of the things they have. Telling people how to use their iPad instead of fixing the many many issues people have brought up is just rude.
You need to throw the whole app away, hire a new team of developers and make a new app. To top it off virgin are getting rid of the online service and people are going to be left with just this app. We may as well stand outside and rub two sticks together to access our accounts it would be as useful as trying to use this cr-app.

Please add ability to distinguish between cardholders

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R.0.b.
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2021-01-19
The works well overall. Sometimes a bit slow and sometimes times out when downloading statements, but probably down to the backend rather than the app itself.
The one issue I have, though is that the app does not let you easily distinguish between transactions from the main and supplementary cardholder - they look the same. If you click on the transaction, it then shows the last 4 digits of the card used, but this is vey cumbersome.
Feature request: please add a different colour or a logo by be the supplementary card transactions so it’s easy for the user to see who spent what. This is a basic feature that many other companies like Amex have. Ideally, you could also filter by cardholder, but just visually distinguishing between them would be a good start.

Slow and sluggish to load, the face ID doesn’t work

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mrelms
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2021-01-17
Slow and sluggish to load, the face ID doesn’t work to unlock.
I do keep app up to-date but your updates just never seem to address any issue raised.
1.3.11 still doesn’t address any of the issues that a lot of us have raised over the last 6 months.
1.3.13, I updated app but there was no difference, Face ID still didn’t work. It was suggested I delete old app and perform fresh install but now I can’t login at all error message says “Something’s Up”
Update since your response, I had to have my profile deleted, I have signed back up so I can access app but the biometric/Face ID does not work, error message says:
Sorry you are out of attempts to set this up give it another go later in setting.
When you try again later after setting activating Face ID you encounter the above error message.
Latest update 1.3.20, no difference - bug not fixed, Face ID still doesn’t work. This update initially locked me out of the account but has since been unlocked. Face ID still doesn’t work.
Another update 1.4.0, it’s not so glitchy switching between the options at the bottom.
You still haven’t fixed the Face ID issue, this has been reported to you many time by many reviewers.
A new annoyance I’ve found is that I can’t save my debit card for future use.
Update 1.4.1 - Face ID still doesn’t work and now that online banking is turned off we want the option to save a debit card to make payment.

terrible, old-fashioned app

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Loloknows
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2021-01-12
Forced to download this app by the credit card company when it’s hardly fit for purpose. I do my banking on my iPad, which is fitted with a keyboard like a computer, and because of my keyboard, never use my iPad in portrait mode. Ever. As this app is old-fashioned and only works in portrait view, it means I have to basically turn my entire iPad and attached keyboard sideways to do my banking. Short-sighted programming by the developer; it’s the 21st century, try coding your UX for the modern world - what app only works in one direction these days? And shame on the company for not offering options to people who don’t use their phone. What a shambles. UPDATE: Developer has rather unhelpfully suggested I “turn my iPad to portrait mode” to use the app. Which part of, there’s a keyboard attached so I only ever use it in landscape mode did they not understand? Rather than blaming the consumer who is forced to use this amateur app, please recode it for use in the 21st century so it works in both directions.

Bad app and bad webiste

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pat_xc
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2020-12-19
Such a shame the iphone app is unusable. Freezes all the time, and it’s so slow. I am scared one day I won’t be able to pay my statements because the website is utter garbage as well, or it will end up charging my account more than once. Please invest more in proper servers and people who can actually programme. It’s ridiculous how many glitches i face while trying to use your technology.
Update: i saw this is moving app only and no website login anymore? Sorry guys, bye bye from me as a customer in 1 month max, your app is way too difficult to use, and now face id doesn’t work either, never mind how annoying it is to pay the bill for this on the app, not integrated with stored cards in wallet, can’t save a card there either, just no, i have 5 other ones that are so much better and easier to use; you’ve had time to convince me and 0 changes, if anything faceid used to work and now it’s broken, and the glitch has been there for at least a month, get your stuff straight before taking decisions like that, you’re not monzo and never will be.

Unresponsive on iPads - needs fixing!

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xzt13Starwood
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2020-12-16
This app is terribel, it just doesn’t work, it didn’t work on my ipad pro 9.7 which died last week and I just bought a brand new ipad pro 11” and am running latest IOS 14.3, the app opens and shows me the summary page fine but then if I try to go to any other option it just hangs on a blank screen. I don’t think the developers test this on iPads, because it seems odd that I have the exact same problem on two separate devices. Now with the online option being withdrawn I have no way of checking my transactions, hugely disappointed! Please developers test your app on iPads asap and fix these issues.

Slow, lacking in features, lacking in security.

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BigChris77
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2020-12-12
I’m amazed that having been using this app for a few years that the fundamental issues still aren’t working.
The app takes upwards of 15s to open, and 3-4 seconds to switch between tabs. I’m using an iPhone 11 Pro so hardly slow.
I’m unable to view statements within the app - I have to download them to my phone, then switch to a different application to view. This despite the fact you’re removing the website option NEXT MONTH.
I can’t view my PIN on it. I have to use the website for that. Except you’re removing it next month.
I can’t manage any additional cards on the app. I have to use the websi—. You get where I’m going with this.
FaceID just doesn’t work. “Sorry, you’re out of attempts to set this up”. It’s been like this for well over a year. You’ve reset my profile, I’ve reset the app, but nothing. Your solution? “Just use the passcode instead”. Yes, that option that you have, for some reason, elected to have the characters display on the screen in a font large enough to read from the other side of the room.
So, in summary - it’s slow. You can’t perform fundamental activities on it, and the website you have to use is being pulled, and most importantly, the security on it isn’t secure, and Virgin Money have ZERO desire to fix it.
I’d say not to bother with the app and to use the website instead, but... well, you get the picture..

App will soon be only option but doesn’t work

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jroberts92
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2020-12-10
In Jan 2021 Virgin are switching off the online service making the app the only option. My app has a fault that I can’t make any payment with it. I have deleted it and re-downloaded to see if it helps and it doesn’t.
There is no error message with this fault. If I select the ‘minimum payment option’ I get the red loading circle appear but then it goes and nothing has happened.
If I select ‘other amount’, I can enter an amount and press next when the red loading graphic appears, then it disappears and nothing has happened
UPDATE TO ANSWER DEV QUESTION: I have the most up to date version of the app. I called the virgin helpline and told them my issue and they resolved it in a manner of minutes. Apparently the issue was to do with the way my address was in the system? (Never been an issue before) but I see a lot of reviews have the same issue as mine so it would be helpful if there was an error message to tell people to get in contact or a report system via the app as people won’t want to call

Update notification is useless

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Jmwaters24
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2020-12-04
App is great and has all the basic features we would expect to have in banking. But the “Looks like you’re using an old version Of the app” notification never disappears after an update even though I have fully closed the app and reopened it. I can’t even report it using the app feedback because I can’t close it without redirecting to the App Store every time. It’s super frustrating when all I’m trying to do is check in on my account balance. I’d suggest to have a button to select such as I’ve already updated or check for update which will do an run a query to check the app version against the latest version available in the App Store. Get this fixed and you’ll have my 4 or 5 star review!

Won’t show card pin

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Not Shabby
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2020-12-03
The app keeps telling me to update to the latest operating system to see the pin. I have done this on my iPhone and it still says the same thing. I also pressed settings and it only gives options for notifications or Siri. I removed the app and installed again but this has failed to fix the issue. So now I have a card that I cannot see the PIN number use us as useful as an ashtray on a motorcycle.
Update: Developer responded and clearly does not understand what is meant by me having the latest version already installed. I see from other reviews that this issue is still outstanding, so developer focus on fixing the issue before you give Virgin a bad name.
Developer does not read reviews as the developer says update to latest iOS which I already have.. virgin needs to get rid of this developer before developer sends them bankrupt and the reviews are getting worse. I just downgraded my review from 3 to 1 since developer just giving the runaround and NOT listening.