Updating

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iPad Screenshots

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Description

SHOP
This is a simpler way to shop IKEA. Get your order delivered, or see what's in stock at your local store. Not ready to buy? Save your favorites for later. And if you're not totally satisfied, you can return your order within 365 days for a full refund.
GET INSPIRED
Explore a feed of personalized inspiration, from bedrooms and kitchens to detailed decor. Then shop the spaces you love.
TAKE CONTROL
Your data belongs to you, and you control how we use it to make your IKEA experience smarter. We’ll always show you what information we need and why.
LOVE
Join IKEA Family for free to get members-only discounts and a complimentary cup of tea or coffee every time you visit. Already a member? Log in to access your digital IKEA Family card wherever you go.
It's your favorite things about IKEA, all in one place.

What's New in Version 2.30.0

Bug fixes and performance improvements.

Seller

Name

Inter IKEA Systems B.V.

URL

http://www.ikea.com

Information

Developer

Categories

Version

2.30.0

Size

169.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.1 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Basque, Catalan, Croatian, Czech, Danish, Dutch, Finnish, French, Galician, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish

App Store: Customer Ratings

All Versions

 4.7 (25,199 Ratings)

App Store: Customer Reviews

Ikea app

 – 
Christiesixfivesix
 – 
2021-07-11
Version 2.30.0
Hard to compare this to the website as I found that virtually unusable. No problems at all viewing images on this though.
Not sure if it it shows the full range of items that Ikea sell hence 4 stars. Otherwise provides everything you need. Able to find out whether items are in stock at the local store and where else they might be some. Won’t be using the website anymore.

Shame of you

 – 
Dr Patrick Kinsky
 – 
2021-07-11
Version 2.30.0
50% of your stock is unavailable. Nearly everything nice is unavailable and only rubbish products are available and some of them not even online. Shame of you IKEA UK!

Amazing

 – 
habsysbr
 – 
2021-07-10
Version 2.30.0
Amazingly

IKEA app

 – 
Swee Gaik
 – 
2021-07-10
Version 2.30.0
Love IKEA and the app is good a as preview before I get there. Well organised and lots of value for money things to buy.

Easy to browse

 – 
Zeneca50
 – 
2021-07-10
Version 2.30.0
Nice and easy to use when just browsing.

Amazing

 – 
sarozha
 – 
2021-07-10
Version 2.30.0
Lovely app :)

Easy to use

 – 
PippinVille
 – 
2021-07-09
Version 2.30.0
Easy to navigate - all positives so far!

Easy Peasy

 – 
Cazal1
 – 
2021-07-09
Version 2.30.0
Great app. Easy to navigate, and all in the comfort of your home.

Easy to navigate

 – 
lynny60
 – 
2021-07-08
Version 2.30.0
Able to find what I want easily! Clear pictures and descriptions. Very good prices! Good for inspiration.

Great app!

 – 
OMM PARKASH
 – 
2021-07-08
Version 2.30.0
Love it

Awesome

 – 
fminhas
 – 
2021-07-08
Version 2.30.0
Simple love it

Brilliant app

 – 
Amin611
 – 
2021-07-07
Version 2.30.0
Enjoyed

Menu

 – 
MarcusCrane
 – 
2021-07-07
Version 2.30.0
I just want to go to a drop down menu - annoying its hard to find

Not user friendly at all

 – 
cheetah_lover🐆❤️
 – 
2021-07-06
Version 2.30.0
I find myself lost on this app. I just want to search by a room, but I only get inspirational images. This should be closer to the website where you have CLEAR prompts. I get frustrated and end up giving up.

Delivery

 – 
CjLaw00
 – 
2021-07-06
Version 2.30.0
Delivery is far to expensive without there being any justification for it really. I wanted to buy a mirror costing £55 delivery cost £40....

Do you have planners on here??

 – 
cl.mc
 – 
2021-07-05
Version 2.30.0
Hi, I can’t find the design planners on the app. I have tried searching pax planner and it does not come up. Very frustrating

Good

 – 
say pee
 – 
2021-07-05
Version 2.30.0
Amazing

Absolutely fab

 – 
loves a bit of ikea
 – 
2021-07-05
Version 2.30.0
Best app I’ve got..!

Why show a listing when it’s out of stock nationally?

 – 
Eaglewizard
 – 
2021-07-05
Version 2.30.0
Please remove out of stock listings.

Great App

 – 
Otty Girl
 – 
2021-07-04
Version 2.30.0
What can I say? Great app and great products.

Stock availability

 – 
.M.E.A.T.L.O.A.F.
 – 
2021-07-04
Version 2.30.0
Let us know when things are coming back in store or set email reminders! As delivery is far too much money!

Inspired shopping app.

 – 
sclarke09
 – 
2021-07-04
Version 2.30.0
Love the app and so easy to use!

Good Prices

 – 
Anmar Raheem
 – 
2021-07-03
Version 2.30.0
Love this app

Simple

 – 
fnghv
 – 
2021-07-03
Version 2.30.0
Easy to use and well planned

Excellent app

 – 
ro gil cruz
 – 
2021-07-03
Version 2.30.0
Great interface and quick to use

Love it!!

 – 
sap1.6
 – 
2021-07-03
Version 2.30.0
Great stuff great prices great quality

IKEA you kea we all kea

 – 
DannyCresswell
 – 
2021-07-02
Version 2.30.0
Never has such a range been available, a solution for everything is possible in this place, thankyou IKEA you are the best shop in the world

Search facility needs reviewing

 – 
Nic Law
 – 
2021-07-02
Version 2.30.0
The search facility is rubbish on the app. I am finding I am having to go to the website to search for something as getting more hits. i.e. mattress protector / topper. Please can you review this.

Stock availability

 – 
Big Colin G
 – 
2021-07-01
Version 2.30.0
Looking for desks and air stand desks, it seems like nothing is in stock.
Not at my local and not anywhere. And no mess of communication to ask when it will be back in stock.
Very frustrating and very much the opposite of what I expect from ikea. Instead of giving me solutions you give me more problems and waste my time.
At very least I should be able to browse stock available at my local ikea instead of continually seeing ‘out of
stock’….
Colin gordon

Love IKEA

 – 
Oleigh2201
 – 
2021-07-01
Version 2.30.0
Great stuff

Good app

 – 
ZXLK12345
 – 
2021-07-01
Version 2.30.0
Good app

It just works.

 – 
tim ios
 – 
2021-07-01
Version 2.30.0
Happy it just works.

Good!

 – 
1chmagDe
 – 
2021-06-30
Version 2.30.0
Lots of pictures...

Jo Holl

 – 
Jo Holl
 – 
2021-06-30
Version 2.29.0
Love the app, so easy to use

More or less non functional

 – 
Duncan Dee
 – 
2021-06-30
Version 2.30.0
Please add your phone number- I add the number and it says invalid (though it is the phone I use every day!)
Please add date of birth- field is pre completed with some random date and when I scroll to change day or month it just rolls itself back to the original so clearly IKEA knew my date of birth without ever asking me before
When I get as far as adding items it then tells me that my basket is empty despite just having added them
Total waste of time

Wrong information

 – 
jimmymac1888
 – 
2021-06-30
Version 2.29.0
The app is not kept up to date. Consequently, it told me a product I had been after for several months was available in Nottingham. The Malm 6 drawer chest with white gloss finish. I drove 30 miles only to be fobbed off with stories of the app being inaccurate by 2 different employees in Nottingham. Only a young man called David helped me and a young foreign lady. It cost me time and money to get there because someone made a ‘mistake’.

Title

 – 
bbbbbrayden
 – 
2021-06-30
Version 2.29.0
Review (Optional)

Good basic app

 – 
Mandymoo writer
 – 
2021-06-29
Version 2.29.0
Shame it’s all renders and so it’s hard to see the colours in context but it’s easy to use and it does the job.

Needs a availability messenger

 – 
Setvenharis
 – 
2021-06-29
Version 2.30.0
It may be a good idea to have the app send a message to a customer as to when a particular item is back in stock at a chosen store, as I visited the Gateshead store to buy a Detolf cabinet only to discover they had none in stock.

Nice app

 – 
comft3
 – 
2021-06-29
Version 2.29.0
You found everything you want from here

Amazing

 – 
jess loise clegg
 – 
2021-06-29
Version 2.29.0
This app is the best

Amazing

 – 
kody.t <3
 – 
2021-06-28
Version 2.29.0
this helps me a lot because there isn’t an IKEA in my area !

Forced Delivery

 – 
Mr A P
 – 
2021-06-28
Version 2.29.0
I would expect a huge company like IKEA to provide a better click and collect service, rather than force £15 delivery charge onto the customer. Very disappointing.

貨成日唔齊，送貨要分幾次

 – 
sfc654
 – 
2021-06-27
Version 2.29.0
不是一間好的公司貨品成日齊

Great!

 – 
Nls83
 – 
2021-06-27
Version 2.29.0
So easy to use and the store stock is a fantastic help!

Excellent, and easy to use

 – 
123345567866555555666
 – 
2021-06-27
Version 2.29.0
It’s very easy to use, easy to create wish lists for future projects.

Great, I would definitely recommend

 – 
JONASANTHOSH
 – 
2021-06-26
Version 2.29.0
This app is very detailed and very specific, as well as the variety of stuff they sell.

Nice and functional app

 – 
Hob's
 – 
2021-06-26
Version 2.29.0
Good app, functional and clear

No confusion

 – 
bizarrechic
 – 
2021-06-26
Version 2.29.0
App is easy to use and it isn’t too technical. So simple and straight forward that my 11 year old uses it!

Nearly everything is unavailable

 – 
Andros killioctopus
 – 
2021-06-25
Version 2.29.0
Trying to purchase 2 wardrobes but there’s no stock available

Poor

 – 
Mr Wood at home
 – 
2021-06-21
Version 2.29.0
Admittedly this isn’t going to impact too many people….we were furnishing a place from scratch and had many items to buy. The shopping cart appeared to list things randomly. I suspect its not actually random but lord only knows what the process is. Once the basket was filled with a large number of items finding the one you wanted involved scrolling down the whole lot until you saw it. Why not put them in some relevant sort of order? Or sort by room so people can see that they have everything they need for the bedroom etc rather than having to write everything down on a scrap of paper?
You could not say you wanted 2 beds…you had to order a bed then find the item in the basket (scrolling through everything) then alter the number. Same for towels, cups and everything else. Scroll scroll scroll. To remove items you had to click the three dots beside the item but that usually took you to the item listing unless you hit it just right. This was deeply frustrating. I was screaming at the app after I had done this a few times. Make the link bigger for heavens sake. I use the largest iPad available but still had issues hitting the thing correctly.
Why don’t the beds show the right bedding for the bed? Or a duvet show the right cover?
And then there is that little lag when you delete something that stops you doing anything else. Nothing you can do about that I guess but cumulatively it was a miserable experience.

Search function is abysmal

 – 
Lola 211
 – 
2021-04-13
Version 2.24.0
Product description etc is fantastic, where Ikea fails is in its search function. When a company uses difficult and stupid names for everything, this really should be top notch.
Pax and Komplement sections are particularly irritating, especially when using the shallow 35cm Pax like I do: things are grouped seemingly randomly by sometimes colour, sometimes size, there’s no easy way to find everything that works with a 35cm depth.
Really weird stuff can come up as well, for example searching “bowl” you can end up with kitchen gadgets or somehow even drawers, but it will miss bowls they’ve decided to describe as “deep plates”.
Much better than even a couple of years ago, but still not up to most furniture seller’s websites.

Stop blaming the pandemic for internal problems and failures

 – 
LondonTim08
 – 
2021-04-03
Version 2.23.0
The pandemic has been difficult for lots of companies and organisations but unlike most other large retailers IKEA has simply not coped at all because of longer-running problems they’ve had with online shopping (whether via the app or a browser), delivery and collection. The app, like the website, are fine right up until you try to actually order anything. At that point the whole process becomes a black hole. I’ve seen nothing like it with any other large retailer online or on their apps. A quick search of online news and comment about IKEA shows a flood of complaints about the company’s total inability to track its stock, take and fulfil orders and provide any form of customer service. IKEA should be honest with itself and its customers by ceasing to blame the pandemic for the problems it’s facing and start admitting the problem is with the company itself.

HELP HELP

 – 
saeah r
 – 
2021-03-13
Version 2.21.0
Where do I start, I deleted my email with my orders on by mistake, tried putting my password in says it’s not the right password even though I know it’s the password so I put forgotten my password so normally you would send me a email to change password, five days later still no email, so I try again still not working all I want to know is when my items are being delivered that’s it, will I be ordering on line again absolutely not tried ring you but you used all my credit so I try virtual no help there, but I am presuming you can’t help either, I need to know when they are being delivered so I can make sure someone is home, so no not happy 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Like that you can save items into different categories..

 – 
lizi2402
 – 
2021-03-09
Version 2.21.0
Like the app, only 2 annoying things I’ve come across, one is that you can only have it in portrait view on a ipad, the other is that it waits until you get to checkout and then decides that half the stuff in your trolley is out of stock, so just removes it. Which is really frustrating if you’ve spent ages looking for little bits and pieces. Other than that, all good. Like that you can save items into different categories..
(Oh and everything should be available online.. as some people can’t get out to the shops).

Please restore the old app

 – 
DominicRob
 – 
2021-03-06
Version 2.21.0
This new app is truly terrible! It looks like you handed it over to a design team that doesn’t include a strong UX capability so they just made it pretty to make the lifestyle & inspiration focused product manager happy.
Horizontal scroll of a single item at a time for the basket is truly terrible. Didn’t we all agree that carousels were bad 20 years ago? The menu of product types is hidden behind an unclear “See All” link. The warehouse location in the wish list is tiny, making it harder to use, especially when you’re pushing a full trolley through the warehouse. Look at your in-store pricing labels, the location jumps out at you and they should do in the app as well.
In all, the amount of effort, exploration & learning required to use this app is far too high. You need to do much better than this stylish but unusable mess.

Love the app, not delivery

 – 
Louhours
 – 
2021-02-28
Version 2.20.0
The app is well made and easy to use for anyone, but annoying on an iPad as there is not portrait mode and on an iPad Pro and keyboard it means having to take it off to use the app. The only disappointment is the delivery options are poor, but taking into account this is during COVID I would still hope for better. At a guess this like is down to their business model of store fronts, and not having a great distribution network that is required for a strong online offering.

IKEA app review

 – 
electroarlo
 – 
2021-01-30
Version 2.19.0
Today I’ve had difficulty with 2 issues.
Firstly in arranging collection in store - a kallax unit was showing as 2 in stock in Warrington, but I was unable to arrange to collect. It wasn’t because there wasn’t a time slot available, because I was able to arrange a time slot for other items after ‘giving up’ on the kallax.
Secondly, I had 13+ items in my basket, some were available to collect and some were delivery only. But it was really tricky working out the items I could collect and the items available for delivery only - the app should say “these items arrange delivery” and “these items collection only”, otherwise you have to go back and forth to figure out which items you need to delete from your basket and arrange in another transaction.
I’m computer literate and it was a real hassle sorting out my orders today, it really needs improving, i nearly gave up.
Yours, Grace

Difficult to navigate

 – 
Steve locke
 – 
2021-01-30
Version 2.19.0
I personally don’t like how you have to navigate the app. It tries to force images on you to see products. I want to be able to quickly and easily navigate to a particular set of products, ie sofas, without having to go through convoluted tree of links.
The emphasis should be more on being able to view the full library of products quickly and easily, and less on showing inspiration images. I defiantly think the room set ups for inspiration is a great idea but shouldn’t be at the forefront, it should be a secondary part of the app.

Easy to navigate

 – 
DaisyMoo47
 – 
2021-01-27
Version 2.18.0
It’s really easy to find what you’re looking for on this website. The product information is clear and helpful. Reviews are also extremely good. Other sites I’ve tried have not been a good experience. I just wanted to look at office chairs. When I searched on the IKEA site I found what I was looking for without having to wade through hundreds of things that were useless to me. Well done IKEA.

Very Easy To Use!!! 😀😀😀😀😀😀

 – 
justarevi
 – 
2021-01-09
Version 2.17.1
In my opinion this app is great with its UI and menu very easy to navigate tons of details and great description and it’s good that it shows the materials that the product is made from the only downside is that if you mess up your email address when making your account you cant do anything if your account gets hijacked you lose your wish list but it’s not really a bad thing as they won’t know your credit card details because it isn’t stored on the app as if you had your card on your phone you would just use Apple Pay if it’s compatible I don’t actually know 😪😪but the good things are that they have a huge lineup of products to choose from just like their smart blinds are battery powered so no cables nice 😏😏😏😏 and their furniture is high quality but cheap 😳😳😳😳 whoever is reading this I hope it helped choosing to download the app or not but for now Bye

Easy to use, informative

 – 
fenggshui
 – 
2021-01-01
Version 2.17.1
It is very easy to find the stuff I need, especially after visited IKEA several times and knowing what are available.
The store locator and delivery options are godsends, especially in the pandemic period.
Of course there are minor glitches like temporary downtime in payment, items listed under a single dimension with other dimensions show in customization option only. Nonetheless, it is still a helpful app.

Good website but that’s where it ends.

 – 
angry of epping
 – 
2020-12-08
Version 2.16.0
Ive had an incomplete besta tv unit in my living room for a month.
The legs were not in stock but I was able to order click and collect when the local stored reopened. I paid for them but the order has not progressed after 8 days. They are now out if stick so I have ordered them online for home delivery next week. However I need 6 shelves that are still not in stock locally and although i have tried every day for a week I cannot order them online as although it says they are available the order does not progress as the legs did. It is so time wasting and frustrating. I have repeatedly tried to get sense from your robotic replies but it does not recognise your order numbers. I have always highly recommended IKEA but you have truly gone to pot since Covid. I expected the closures would have allowed you to get organised and be up to speed on reopening. So very poor show Ikea just like the half built tv unit I am facing.

😄😄

 – 
Gwen Mynydd
 – 
2020-12-02
Version 2.15.0
Amazing app!! That is all there is to say it is the best it could be. I really enjoy browsing through IKEA just hoping to find an extra object to put somewhere in the house. Obviously because of COVID and all the lockdown it hasn’t been easy for them and I completely understand why some deliveries would not be possible. It has been a struggle to find the furniture that I want as many are out of stock for delivery. However I totally get why there is such a delay. I would totally recommend this app as it makes it much easier to find what you want and quickly too!
One suggestion I have for this app is to get a section where all the different styles are. For example, platsa, stuva, malm and so on it would make finding the object even easier
Thankyou for everything IKEA will be ordering from you soon !! 😄😄

Always Frustrating buying from Ikea

 – 
KaterlinaMagdalena
 – 
2020-11-26
Version 2.15.0
Sadly I find buying from IKEA online really frustrating. By the time I get to the checkout so many items aren’t available for delivery even less are available for click and collect in Norwich. I’ve just had to pay £15 delivery for a £40 item. The other items weren’t available which would have made it more worthwhile. A rug I wanted isn’t available for delivery until 14 February next year! It’s a joke. Not everyone has a big car to drive a hundred miles to the London stores.
Now I can actually afford things from IKEA and there’s a little branch in Norwich I STILL can’t get actually the stuff. Hence the frustration.

Not working. Cannot order.

 – 
Ftcjtxkvdc
 – 
2020-10-20
Version 2.12.0
Update Oct...
Cannot add to basket. Cannot add to Wishlist. All Wishlist items disappeared!! All cannot handle increase Covid demand.
———-
Old message...
1. Wonderful new app. Exactly what I’ve been waiting for. Super large easy to scroll images. Would like more items in the image linked so I can purchase them. It’s a real please to scroll and quickly add items to my wish list. Login is easy too. I’ve not ordered yet.
2. Would like a orders, receipts with previous orders section. I can then print off receipts if needed, view previous orders then easily reorder items. Also check from all when my delivery date is.
Update review....
3. On the wish list create a view to see the listed pictures much larger so I can scroll down them just like Instagram. Also do the same with basket too allow Instagram like view of items in basket.
4. I have made an order and it was fantastic!! Scanned my credit card, easy to check everything on before sending off order. Love so much I can choose delivery date.
Update.
Please store my vouchers for in this app. I can then use them from my phone. If there is my Family Member birthday £5 voucher please add this to the app and I can also use it in the store.

Click & Collect

 – 
jesusmarynjoseph
 – 
2020-10-19
Version 2.12.0
I shielded for months coz of Covid19 & managed to buy lots online. Some companies had excellent click & collect service others had excellent deliveries but I’ve been unable to use Ikea because deliveries & click & collect are always unavailable. I’ve spent days swapping around my shopping basket moving items in & out just to test the click & collect/deliveries options & I did manage to reach the checkout stage & pay via PayPal for 2 sets of drawers (matching), but then I didn’t get any notifications about my purchases & when I checked my orders it said I didn’t have any. PayPal is The only evidence I have that I made a purchase at IKEA. So I don’t know if the purchase went through. Need to improve the Click & Collect availability & deliveries options. I use Gateshead U.K. store

Such a difficult app to navigate

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Stacyiman
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2020-10-17
Version 2.12.0
The interface itself is frustrating it’s so difficult to look for categories, prior purchases and the wish lists are are nightmare, but most importantly it’s impossible to search for products without knowing their IKEA name. I was looking for these small gold plant pots that I saw in the store and the search kept coming back unsuccessful I.e “no result”. So I had to go to google and type in the same thing and found the image with the name of the product. Apparently the pot is a 9mm brass planter and when I typed it into the app I finally found it. It’s the most annoying thing I’ve ever encountered.

No service

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ladybird4556
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2020-10-10
Version 2.11.0
No point in having an App when there is no service behind it. I have been trying to buy wardrobes since before lockdown. I have visited warrington store (75 mile round trip) three times in the last 6 weeks. The first time it was out of stock, the second time the queue to get in had about 300 people waiting outside so I went home and the last time the caucus was out of stock but the sliding doors were in stock. I told the girl who served me that I didn’t want to buy part of the wardrobe if I couldn’t buy the caucus at the same time but she advised that if I waited until the caucus was in stock the sliding doors might then be out of stock so I purchased just the sliding doors and internal baskets. She said that the carcasses would be back in stock on 9 October and put a bit on my order sheet that I would not have to pay a second delivery charge. Well 9 October was yesterday and when checking stock levels I found that the caucuses were not only still out of stock at Warrington branch but they were also out of stock at all the other branches except Glasgow!! I can’t call anyone to speak to and I am left with sliding doors which cost me over £400 and no caucus to fit them to. I can’t even order them online. What do I do now? So disappointed😞

Infuriating awful app

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peakrob
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2020-10-04
Version 2.11.0
The old app was awesome- you chose your items - selected which store and it presented a nice little lush showing the location of each item and whether it was in stock.
Not now - the hopeless new app tries to get you to order the items online and no matter what you do you can no longer get a helpful little list showing where to pick up each item.
So we abandoned our shopping midway round the hideous Warrington branch and went home. We couldn’t face the long queues at the one computer that was working in store to find out where to collect our items - a queue that could have been eased if the app wasn’t so hopeless.
Just deadful. I now hate IKEA.

PAX wardrobe frustration

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RSnortheast
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2020-10-03
Version 2.11.0
I’m really disappointed, I ordered pax wardrobes for 3 bedrooms spending over £2000 in store to find out at the end of the purchase that the 100cm and 50cm wardrobe frames were not in stock, that is not the issue, I understand it’s popular but I’m annoyed that the only way to order these items is to keep calling in store as you are not able to reserve or order anything not in stock which after 4 unsuccessful visits is very frustrating. Meanwhile my son has had a bedroom full of doors shelves hinges and handles for over a month! The website allows you to register for updates but none have been sent, all of the staff I’ve met at the Gateshead branch agree how awful the system is and apparently they receive many complaints so I’m surprised IKEA have not responded with a customer centric solution ordering in parts that are needed to complete furniture which aren’t on the shelf, they could take full payment and allow agree a window to collect or even better deliver! The Pax wardrobe system itself is brilliant but useless without frames!
On my last visit a brilliant member of the wardrobe team offered to take my email address and personally keep me informed when they become available, which she has done. This is off her own back and not something the company offer, if the
IKEA team want to contact me I will pass on her details as she deserves recognition, hopefully she has not broken company policy by trying to look after a customer!

Struggling to buy cushions for my Applaro furniture

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IO Surrey
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2020-08-31
Version 2.8.0
I have made multiple attempts over the past 5 months to buy applaro furniture with cushions, 3 months ago I managed to buy the low chairs and footstools however getting the 4 seat cushions and 4 back cushions has been impossible, going through the website it often seems to be in stock and I go through the process again, just to find that they aren’t available for delivery to my home(just a normal address near Gatwick). Sometimes the website states that I can pick them up from a collection point however when I try most of the items are not available to be collected. Last time the only way to get them seems to be driving 6 hours and paying 100€ to pick it up from Norwich order and collections. The items never seem to be in stock at my closest Ikea store. Big disappointment

Removes products at checkout & other flaws

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smallfurrything
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2020-08-23
Version 2.8.0
If an item is out of stock, the app simple discards it from your checkout meaning you have to go and find it again. The simple search function means there’s no way of refining and when trying to find a particular frame again, of which there are hundreds, this is very frustrating. The search is made worse by only showing two results on the screen at any one time, (iPad), which is also frustrating. When your shopping list is completed and you first go to checkout, the app will also tell you that Delivery and Collection are €100 before correcting itself at the next screen. Lastly £10 to collect stuff that’s in stock is a total rip off, so really this app is only useful to build a shopping list before braving the actual shop. If you genuinely want to order online, use their website, this is not good.

Easy To Use - Good Info

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Abigail Lauren
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2020-08-15
Version 2.7.1
I like how you can make a wish list as well as a shopping list. Its just easy to keep track of what you want and what you can afford at the time. I also like how if it’s out of stock in the branch closest to you, you can access a list of branches and their status of the item you’re looking for like “out of stock” or “low on stock” so you don’t spend hours looking for stuff or deciding on something then realise it’s out of stock and there’s no plan B. It’s a great app!

Massive step back from the old app.

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Axiom620
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2020-07-17
Version 2.7.1
I’ve used this for a while and unfortunately it doesn’t get any better. The problems I’ve found are:
1. It doesn’t get the store locations for items correct, which when you’re walking around a 1 way system through the entire store is extremely frustrating.
2. You can’t build a shopping list meaning you have to build a basket. This doesn’t work for items that can’t be ordered online so you have to have 2 lists.
3. It appears to hold data online making it impossible to access you Family card or basket if network coverage in your store is bad.
4. It won’t launch if you use a vpn to secure your connection. This makes me think it’s trying to collect far more data about my device than it needs to.
Combine all of this with the current in store one way systems and lack of social distancing and the app becomes a hindrance rather than a help to shopping.
The old app didn’t suffer from any of these problems so this version remains a huge backward step. If you’re not shopping online for delivery avoid it.

Love ikea, hate the new app

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Chickono
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2020-07-05
Version 2.6.1
Loved the old app, never had a single issue with it. Clear accurate stock level reports, easy to see when the store I visit is very busy, easy search, great lists, excellent basket which kept everything in there until I deleted them (regardless of stock level) or bought them.
New app = none of the above. Deletes items from your basket if they are out of stock without a trace (hence I will forget to buy a load of items as have been adding for weeks as they’ve all gone now) but that’s IF you can add things to your basket AT ALL! I’ve not been able to add anything for a few weeks. I did have an order, but most of it has gone, cannot re add it. Search is rubbish, can’t tell if the store is busy and hard to find other colours etc. Thankfully I can still access the old app, so at least I can add things there as it’s still reliable!! New app definitely taken the practicality and fun out of ikea mobile shopping that’s for sure!

Not so great app

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frankie061016
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2020-06-21
Version 2.5.0
It’s silly, I am not able to get over half of my items because they aren’t available, I understand if this was once or twice, but they haven’t been able to send out certain things for months. I understand that if I can’t find my items then I should really go into the ikea shop but I haven’t got the time especially being a recent father of triplets.
I will give it two stars because it is easy to use and work my way around the app but again I can’t get most of my order, they also don’t tell you before that the item you want isn’t available/can’t be delivered to you.
Very disappointed, I would even recommend this app to my family!!

S Richards

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S R Music
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2020-06-20
Version 2.5.0
Inspirational
I look at the different rooms and various items to give me ideas for my home and garden. I find it motivates me to updating and changing my home. Weather that’s just a new layout, up cycling existing things or splashing out on that special new item from the store.
I Feel like the app is an ever updating good Home Style book. So I never get bored of looking. It’s my go to whether I’m feeling in a rut or excited to get going on a project.
So glad I downloaded the app or should I say uploaded 🌻💛

Be more direct and make access more easier

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Deigh Vead
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2020-06-10
Version 2.5.0
Its all good to show the nice looking images on the home screen but sometimes I know what Im looking for and want to get right to it. For instance I am looking for the Platsa system so I can delve into chose the right platsa modules for my bedroom space however its taking me forever to find it from the home page. I enter platsa in the search and it shows all the platsa items associated which is too much to go through and helping me to pinpoint what I need. I cant always get to a store to go through this with someone so please make systems more available to go through from the homepage.

Ikea app

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Brit1773
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2020-06-04
Version 2.4.1
The app helps with a planted idea in your head and also encouraged you to see the furniture or anything else in reality. This gives me a perfect visual image as well as taking my projects further and on a specific route. Personally, the app is very useful and I always find great products. However, I do wish there was additional creativity and uniqueness to some of the designs on furniture and decor as it would make my shopping experience more interesting and help spark inspiration. Overall for me, Ikea has always been a grand and great company with their products and customer satisfaction.

Issue with stock details

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Littlemisstwin
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2020-06-03
Version 2.4.1
Ive been trying for weeks to order a corner garden furniture set It said it was available for home delivery let me put it in my bag then when at check out when I put my postcode in it said not able to deliver all items. I tried on several occasions then went to order the sections to make up the corner unit again said available and even got to delivery options ready for payment then suddenly most of it wasn’t available, I also could buy the complete cushion I wanted so looked at the covers which was available but then the right inner cushion wasn’t available.
Very disappointed!
Didn’t find I could contact anyone to see what the problem was or be notified when available.

Ordering & checkout issues

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RobT4
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2020-05-19
Version 2.3.0
Different experience on iPad to iphone- ended up ordering on iphone due to delivery address issue although stored in profile.
Details needed to be reentered & checked throughly- far from Amazons one click experience!
Also had a few goes as couldn’t see why the order wouldn’t process - due to some items being collection only, although shown in same shot as package. Not apparent on checkout which was more than frustrating at the time. Seems strange that I could buy chairs but not the cushions for delivery. Disappointed as not the customer experience I would associate with the might of Ikeas resource & testing.

Please fix “My lists”

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orohira
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2020-05-15
Version 2.3.0
For people who like planning in advance and organise purchases, I must say, the process of doing that in the current version of this app is a total nightmare.
- Items when you search them in a catalog don’t have a “save to the list” option, only “add to the basket”. When you go to the basket, you can move to “my list” but only one-by-one, and it glitches out every 2-3 times of trying to save the item.
- making list in “my list” doesn’t really work properly, when I’ve made lists depending on the room types, it kept sending to the latest created. And when I moved items to the list they belong to, they didn’t appear.... the lists were totally blank
- Adding to “My List” is just overly complicated, sometimes list doesn’t show until I refresh 5-6 times
- Additionally, would be amazing if we would have an option to go back to the previous window in “Shop by room” by dragging the screen from left to right like in the “Catalogue” list.
Thank you very much.

Good but should save basket locally while signing in

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sgal_
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2020-05-12
Version 2.3.0
I much prefer shopping on the app, but I spent a couple of hours adding things to my basket and then signed in to check-out and the basket items have not been cached - either force me to sign in before I add an item or store the basket items locally on device / for the session / for a period of time. 👍 off to remember what I wanted to buy ........
edit: I guess you do some of the above since some of the items are actually in my recently viewed section, but an improvement would be keep them in my trolley if I have added them please!

Never in stock

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SAF216
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2020-05-09
Version 2.2.0
The app regularly has technical issues and freezes. When items have been added to your basket, if an item is ‘not available for delivery,’ it is automatically removed from your basket, however if you don’t wish to complete your order without ALL items, you then have to manually search, deselect and re-add.
There is no option to set up for notification of new stock for particular products and there is no pre-order. Personally as a customer, I would rather be given the option of waiting longer for a product, but knowing it would arrive, rather than constantly having to recheck the app for stock.
Also the app works in postcode, so when you are looking for a product it searches your nearest store... why does it need to be only one store for an online purchase. Surely it’s could fulfil the order from a range of locations if required prior to customer dispatch?

Don’t want to view in profile thanks. Don’t take things out of my basket.

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IWouldWalk500miles
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2020-05-01
Version 2.2.0
Just because I use an iPad should not mean I have to view in profile. It’s the only thing I have to turn the screen round for! Worse than that, when something is not available, you have simply taken it out of my basket and told me it’s not available. So it’s gone! I can’t even see what you have removed and if I want to check availability another day I have to start my search over again. That’s really irritating.

This is a nightmare!

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kitsi86
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2020-04-28
Version 2.2.0
At checkout, I fill in all details, then get told things have been removed from my cart. I go and check and when I go back I have to fill ALL DETAILS in again...have done it 6 x so far. Then they say they can’t deliver to my address but give me a delivery time and add £10 charge. Fine, I put all details in AGAIN, they charge my card, then say there has been and error. So they now have my money and I have no order. Have spent 2 hours on this ...I’m fuming 🤬

Crashes / Error messages

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mj56
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2020-04-27
Version 2.2.0
App continually crashes, regularly shows error messages (nearly every time I go to saved items or cart pages - with pop up dialogue boxes appearing). It’s so difficult and frustrating to use as nothing is seamless or smooth or functional. Searching and click on a product and get an internal error message and the option to retry. Could hit retry all day and nothing would change.
Not to mention stock is not accurate at all. Tried to order 12 of an item and they had none. 8 items in an order of about 20 things were out of stock. Delivery very expensive.

Rory Molineux

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Emeror Palpetine
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2020-04-27
Version 2.2.0
Not easy to find what your looking for when trying to simply browse. Difficult to get inspired without having to go to one of your stores. The suggested items are very limited when you could have so much more variations and inspiring ideas to some of your products as well as alternative comparative products. The app is not helpful enough as a home tool of inspiration. More often than not is find more choice in store. This is frustrating as I like to plan at home where I can see a blank wall or room. You should have the same choice variation in this app.

Mobile experience - Overall poor

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OscarBravoKilo
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2020-04-22
Version 2.1.1
The app is not optimal for mobile experience.
The filters are too sensitive when filtering price ranges and not user friendly for mobile.
The payment screen has PayPal and American Express labelled wrong - which in turn take you to the wrong payment method.
The search is inaccurate as the products have been incorrectly tagged. I found a stools, chairs, bunk beds and other items under “Office desk”.
I eventually found an office desk under “computer” .........#Facepalm 🤦🏼‍♂️🤦🏼‍♂️
Payment screen doesn’t have Touch ID payment either.
Theres a lot more wrong with this app than there is right and it quickly becomes a real barrier to purchase. My experience of buying on the Ikea app was frustrating and doesn’t reflect your store experience in the slightest.
Ikea should be doing better not to mention all the sales that you must be missing!!
......Furthermore, upon trying to leave a review my name has been taken and I am not reprompted to input my name again, instead I need to tap “send” again 👏🏻👏🏻.

Online service

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Ghada262
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2020-04-21
Version 2.1.1
I collected some products in the shopping bag and when the payment process is in the home delivery stage, a message appears that there are some products that are not available for delivery and when adding some other products with the same other items and the delivery of all products are available . I don’t understand why because I don’t want the first collection I chose and this collection are available in the store and available to delivery to any

Quality products

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John Coady
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2020-04-18
Version 2.1.1
We have been buying Ikea furniture and other items since the 80’s. We’re practically experts at assembling as we’ve moved house over 10 times and usually turn to Ikea for both main pieces and problem solving storage. When we moved to Netherlands a few years back we kitted out a whole house and it was still perfect when we left 3 years later love it!
Thanks for staying open online Ikea in these scary and uncertain times.

Product color

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kuteyko
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2020-02-21
Version 1.11.1
Why is the color of a specific product (especially on doors) not included in your item descriptions? Would help a lot in order to avoid confusion and judging what exact color it is just based on pictures which could be totally different from actual. Sometimes it looks white on the photo but actually there is a slight hint of grey in actual. Same as it looks stainless in the photo but then a hint of bronze/ gold in actual. It would be helpful for designers to plan mood boards if you include the color in the product description.
Ps. Quite a lot of server errors too when clicking products.

Not great

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tlc0330
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2020-02-10
Version 1.11.0
It’s fine, it shows the the products and tells you whether they’re likely to be in stock. Having said that, twice I’ve got to Ikea for specific items which it says are in stock at the store and they haven’t been. But the app is slow to log you in and load your lists! So if you think of something you want to add to a shopping list, you have to go to your account to ‘wake it up’ before it actually loads from the item. Also, when there are different options to choose between they’ve used the phrase ‘customise it’. I’m not ‘customising’ my plant pot by having one of the millions of 9cm ones, I’m just choosing the pre-determined option that I want.

Sofabeds

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musiceel
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2020-01-27
Version 1.10.0
Friheten in Blue
I’ve read poor reviews of this item from people complaining that it’s not comfortable because the construction includes support bars that they claim dog into their bodies while lying on the unit. With due respect I can only imagine that these people are, shall we say “large” or less PC obese or fat. I’m normal and can’t feel anything underneath either the main dear, chaise extension or extension. It was simplicity itself to put together on my own. In a 65 year old but nothing involved more strength than I have. Altogether unless you’re overweight I can recommend this unit completely. 5 star product at fair price.

Ultimately frustrating

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Number96
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2020-01-26
Version 1.10.0
Ikea asked for a review, so here goes. The app does the basics ok - you can look at Ikea products. But when I actually tried to use it for real, I got frustrated quickly. The search is poor. For example, a search for “kids storage” returns no results. You can’t favourite items without an account (it’s so annoying when apps do this). You can however add things to your basket, so my basket has turned into my wish list. The “inspiration” section has only ever done the opposite of inspiring me. Overall I expect Ikea to be doing better than this.

Mood board

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Drawingroomblue
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2020-01-12
Version 1.9.1
Having had so many tabs open on my phone and online, I decided it was a necessity to get the app. As 2020 hits I am actually redecorating (renovating) 4 rooms and a bathroom. The app has made it so much easier to have everything all in one place! With timings being unexpected during renovations, it’s great for saving it all to a shopping list, then just pressing buy for when I’m ready! My only regret is I should have gotten the app sooner!

Lost things from old app and needs improvement

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AmDramCraftyMam
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2020-01-10
Version 1.9.1
I’ve always loved the IKEA app for browsing, finding the products I want, saving and checking in store but I’m struggling with this new version.
Viewing the different colours is the worst part! To choose different colour options you now click on the picture of that colour. Nowhere can I see what it’s actually called and when all screens are different (not to mention the colour blind people of this world) how do you know you’re getting what you actually want? I looked at one item thinking it was black, only to realise on the zoomed in photo that it’s probably a dark brown mahogany colour. The old version was much better as you chose a colour option from a drop down list.
I also agree with other reviewers that it’s generally harder/more long winded to find what you want. And that supporting Apple Wallet so your Family Card shows up would be brilliant!

Always a good choice

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Spicekarma
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2019-12-29
Version 1.9.1
I always enjoy a trip to IKEA. Great range of products and their forever changing rooms gives you some new inspiration for a new project. I recently visited the Greenwich store and actually prefer it to Edmonton, still both are ideal if like me you wish to see before you purchase.
Some good offers available for IKEA FAMILY and ordering and delivery has been easy. Food selection is ok too. Recommended.

Good App

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Linalima
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2019-12-25
Version 1.9.1
Only giving 4stars because there is still room for improvement, I realised that is difficult to find kitchen products like glasses, cutlery, etc... when you write on the searching for example: “glass” everything which is made from/with glass comes within, which is frustrating because you want to narrow the search to find your desirable item as soon as possible and that just makes everything difficult.