Name: Marshmallow Insurance
Rating: 4.9 (22692 reviews)

Updating

Marshmallow Insurance

Marshmallow

Released: 2021-05-13

Free 0%

Version 25.4.4

Free 0%

Version 25.4.4

Released: 2021-05-13

-3

#73 in Top Free Apps > Finance

iPhone Screenshots

Description

Get instant access to your cover. Make changes in seconds, make a claim in minutes, and get help in an emergency - all from your phone!

Cover that’s fast, fair and always on your side.

Join over 50,000 other Marshmallowers

OUR APP

- Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes

- Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage.

- Understand your cover. Get your questions answered with our nifty help feature

- Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes

WHY MARSHMALLOW

- No hidden fees. You can make changes instantly with no hidden costs

- Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you

- 24/7 claims line. Make a claim at any time of day or night

- Lightning speed customer support. We respond to all live chats in under 2 minutes

WHAT MAKES US GREAT

- Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere

- Instant: Hello, app! Hello, live chat! Hello, super fast claims!

- Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe

STAY IN TOUCH

- facebook.com/marshmallowinsurance

- twitter.com/getmarshmallow

- instagram.com/getmarshmallow

- linkedin.com/company/marshmallowltd

THE LEGAL BIT

Marshmallow is authorised and regulated by the UK Financial Conduct Authority. Our FCA reference is 797672. You can check our details on register.fca.org.uk

Our privacy policy can be found here: marshmallow.com/privacy-policy

What's New in Version 25.4.4

Nice to see you! It’s the little things that matter. We’ve spent the last couple of weeks smoothing out the edges to make our app even easier to use than before. Catch you next time.

Fun fact: Marshmallows are made with air whipped into sugar - kind of like a dessert cloud you can snack on.

Seller

Name

Marshmallow Technology Ltd

URL

https://www.marshmallow.com

Information

Developer

Marshmallow

Version

25.4.4

Size

110.9 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16Plus, iPhone 16Pro, iPhone 16ProMax, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad A16, iPad A16Cellular, iPad Air11M3, iPad Air11M3Cellular, iPad Air13M3, iPad Air13M3Cellular, iPad MiniA17Pro, iPad MiniA17ProCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.9 of 5 (22,692 Ratings)

App Store: Customer Reviews

2025-04-12

Live chat

I make a policy last night and the app doesn’t work I try to log in online same , I text to live chat and I wait a hole day for someone to answer and still nothing , I didn’t find any prone number I can call to speak with someone, but they take the money , you should do something about this

2025-04-12

High cancellation Fee

The worst car insurance company in the UK, they will charge a big amount as a cancellation fee if you will move for cancellation and all the time you have to waste your time for live chat as there is no other option available to contact.

2025-04-08

Worst insurance company

This the worst insurance company ever. U can only chat if want to contact them and they will not ever claim your insurance and give you the money half price of car etc and takes too long

2025-04-08

CANCEL POLICY

I want to cancel my current policy because I am not longer using the car

2025-04-07

Scammers,fake reviews

They are scammers , you do insurance with them they accept you , and after they cancel your policy to get money and to not refund anything , they told me my bank statement is fals!I got six pages of payments in one month…..what can be false my payments? My adress??? I think they use your bank details With your details , be careful ❗️ AVOID!!!!!

2025-03-23

Amazing

Just an absolute bargain and easy and the smart app makes things so smooth

2025-03-18

Avoid!!

Ignore all the blatantly fake 5 star reviews. Horrendously over priced insurance and diabolical customer service.

2025-03-17

Mr

It’s good insurance company I’m happy

2025-03-17

Insurance

This is very good company highly recommend

2025-03-13

Very pleased

Dirt cheap and app is great to use. Highly recommended

2025-03-01

Online Service

Satisfactory

2025-02-27

Fake company insurance

“I purchased insurance one month ago. Recently, the company requested certain documents from me, which I promptly provided. However, they later claimed they were not satisfied and asked for additional documents. I submitted those as well, yet they still decided to cancel my insurance.

I find this company’s practices to be highly unprofessional and unfair. As a result, I am taking legal action against them. I strongly advise everyone to avoid this company.”

2025-02-26

App doesn’t appear to be working

Good insurance company and the app was great when I could get it to work.

The app has just has a loading screen when I open it. I’ve deleted and re-downloaded it but no joy.

2025-02-19

Unable to Log In & No Support Offered

I have been happily using the app since April last year but I am disappointed with the lack of support for software issues.

For a few weeks now I have been unable to log in to the app as the log in code via SMS does not come through and there is no option in the app to log in via email. After looking for support on how to solve this, the only options available are a limited live chat on the website and being referred to the app (which I can’t access). Calling the support line also goes nowhere as the prompt states that the live chat must be used.

This is either something software-based which needs to be solved or a better support alternative needs to be put in place when the app can’t be accessed.

2025-02-12

I can not chat with them

Not possible to chat or call them to talk about the Terms!!!

2025-02-05

Best online experience

I’ve been nothing but absolutely satisfied with the online services, policy that meets my needs and easy online access.

2025-01-28

Mr

Excellent customer support

2025-01-28

Experience and Price

Fair price and easy experience

2025-01-28

They cancelled insurance

Worst insurance

2025-01-27

Worst insurance company

Don’t get trapped. They are really unprofessional and never sort out the problems

2025-01-27

Brilliant

Easy to manage policy do quick

2025-01-13

Cancelation of policy

I am extremely disappointed with the way Marshmallow Insurance has handled my policy. I was asked to provide proof of my No Claims Discount (NCD) from my home country, Nigeria, which I promptly submitted. Despite complying with the request, my policy was canceled without any clear explanation of the cause.

It is unacceptable for a company to take such drastic action without properly communicating with its customers or giving them a chance to address any perceived issues. I feel let down and unfairly treated, especially as I have done my part to provide the required documentation.

This experience has left me feeling angry and frustrated, and I would not recommend Marshmallow to anyone looking for reliable insurance. Clear communication and transparency are fundamental, and unfortunately, Marshmallow has failed me in both areas.

@marshmallow

2025-01-03

Concern Regarding Increased Policy Rates Without Confirmation

They ncrease in my car insurance premiums without proper confirmation and clarity. Below are the details of the situation:

1.I understand that an NCD (No Claims Discount) letter is only issued if the same policy number has been in place for a year. However, in my case, since there were two separate policies, I was not issued an NCD letter. I assumed that, since both policies were with Marshmallow, this would not pose an issue.

2.My previous canceled policy had a premium of £210, and there was no NCD applicable. No other details about my profile have changed. Yet, the new policy provided to me has a premium of £260.

3.When Marshmallow reached out to inform me about the missing NCD, I checked for a new policy with Marshmallow and found one at approximately £230. However, I refrained from canceling my current policy to switch, as I wanted to avoid the £100 cancellation fee.

4.I want to clarify that I never had any intention of providing false information when purchasing my insurance.

5.Additionally, I contacted one of your agents regarding a new Light policy. Initially, I was informed that the monthly payment would be £257. However, after agreeing to proceed, I was told within minutes that the premium had increased to £357. This inconsistency is extremely concerning.

I have always been a loyal customer, but this experience has left me disappointed and frustrated. I feel that the continuous rate increases and unclear communication are unfair.

To resolve this matter, I request that my monthly payments for the Lightest policy be adjusted to £250.

I trust you will handle this matter promptly and professionally. I look forward to your response.

Kind regards,

Vishnu

2024-12-26

Worse insurance I ever had

Worse insurance ever

0/1000

2024-12-23

Insufficient info.

Scam Scam Scam I request no one international person buy marshmallow insurance they are accepted the international NCD but at time of providing the NCD certificate they didn’t count it and they didn’t tell you at time of buying the insurance and when you asked them for cancellation they force to continue it. I got loss and reason is marshmallow

2024-12-19

Best Insurance Company

Great Service. Reasonable insurance price

2024-12-14

The Best

One of the best app for the Car Insurance

2024-12-12

Update app to notify messages from Help Chat

Good insurance and good app. But just need to update the app so that it gives notifications for messages from help chat. Now it doesn’t and each time you need to check back and by the time you do the agent is away with something and when they do get back, you miss the message again… need update to change this

2024-12-11

Avoid

Infuriating, opaque and ultimately failed to provide me insurance…apparently unable to grasp the concept of customer service

2024-12-09

Awful

They have messed up my insurance 3 times. I added my girlfriend to my policy, and then added her claim under my name. They also reduced my no claims because of this.

2024-12-08

Very good

It is Ok

2024-12-07

So tricky

They would give insurance in a third party app and would ask too many documents like income proof and if they found it is not upto their standards they would reject it cancellation fee or increase the premium. Don’t go for it. I would always suggest Admiral as they would only look whether you are paying the monthly or yearly premium correctly.

2024-12-06

M/s M ward

I found this very easy to get my new quote and very satisfied. I would like to be able to speak to a person on the phone but this is not possible I believe.

Thank You,

Margaret Ward

2024-11-28

Broken App

App is broken if you have more than 1 policy, won’t allow you to upload any documents for a second policy, and then customer services repeatedly tell you there is nothing wrong with the app when you try to report the issue.

2024-11-23

Lovin it…

Very easy

Affordable

On the go updates

2024-11-22

Dont use this company service. They take advantage of your loyalty.

I want to give them 0 stars if they have that rate. I was a loyal customer for a few years without any accidents; however, their price kept doubling every year, and they took money from my bank without my agreement. They also charged me £75fee to cancel the policy, which I have not agreed to yet.

While other companies charge me £60 a month, this company charged me £70 a month and now charge me £140 and take that money without any notice.

2024-11-21

Scam Company

Don’t even think of getting associated with them by finding them cheap. They will first approve your insurance on cheaper rates and then cancel your insurance without giving a valid reason ending up taking £130 of your deposit.

2024-11-20

The Worst!

They are one of the cheapest I saw, so I register with them. Upon signing up, they didn’t ask for any NCD documents. Or tell something about failure to provide these documents will result to a higher premium. Once I’m in, they waited 5days to ask for the document. And when I told them I don’t have them, they add £1,211 on my overall premium. That’s crazy! So I cancelled! And they took £75 from me. 30£ cancellation fee and the days I was covered! When in fact they waited for 5 days to notify me with the needed documents. try looking at their facebook ad, they can filter the negative comments but they can’t hide the angry reactions!

2024-11-15

Disappointing Experience with Marshmallow

Beware of Marshmallow's No Claim Discount policy! It feels like a bait-and-switch tactic. They don't disclose crucial details upfront, and you only discover the limitations after committing.

The policy seems designed to work against customers, with unnecessary hurdles. Transparency is lacking, and communication falls short.

My experience with Marshmallow has been frustrating, and I wouldn't recommend them. Other insurance providers offer more straightforward and customer-friendly policies.

2024-11-12

Poo

The app done let u sign in and u can't talk to a human ! Avoid

2024-11-09

No response

I have been trying to get help on the live chat for more 3hrs. The Customer Service team are now closing in the next 3 mins.

2024-11-08

Kay

A very good insurance company, I got a massive a discount. I was able to upload my no claim certificate. Only if I can rate more than 5 star… I would definitely 👊

2024-11-08

No answer at the chat

3 days!!! No answer at all. No tel.numbers. Is it really insurance, why it’s not a quickly solving the problem?

2024-11-08

Thanks marshmallow❤️ you are the best

Best insurance company of all time ❤️

2024-11-05

Rami Sulaiman

They cancelled my insurance with them on the same day I was travelling after 2 years of continuous travel with them under the pretext of forged documents. They also took a £130 cancellation fee.

2024-10-17

Customer service just everything

Your customer service team is the worst I have ever seen you rob people for there money.

You say my insurance is cancelled on literally zero legal grounds. Then continue to take money out of my monthly payments out of £180….. expect the ombudsman to be in contact shortly and on top of that my lawyer. Absolutely had enough of this company coming across legit when taking loopholes to mug people off

2024-10-16

Live chat

Is no repley live chat I don’t why I am not happy for service

I am waiting 2 day for repley

2024-10-12

Cant stress enough to stay away new drivers from this company

Marshmallow unlike other insurance companies will ask you to claim on your own policy when you are at no fault claim and tell you that they will recover the coat from third party later

This will not only affect your none claim bonus but also ask you to pay excess.

This is scum

They don't even respond on time

New drivers stay away

If there was no star option i would give them .

I had an accident and another driver banged my car from behind and drive off

I provided them with CCTV footage but still they even didn't respond

People stay away and dont complain later

2024-10-08

Worst customer support

Worst customer support. You can’t get them on live chat or on phone. Been 2 days and still on waiting queue just for a live chat

2024-09-30

Stupid verification requirement!

I am extremely disappointed with this company. First of all, their communication is highly inefficient, their contact team often taking several days to respond! They required me to verify my address, which my previous insurance company never did. My car needs to be temporarily parked at a location for one month, but it’s not my residence. They couldn’t be flexible about this, so I had to cancel the insurance, causing me a lot of trouble. Many people don’t necessarily store their car at their residence, and requiring address verification is a ridiculous setting. At least some companies don’t have such a silly requirement!

2024-09-23

Worst experience

I am extremely disappointed with Marshmallow Insurance. My policy was automatically renewed without my consent, and the premium was increased by £240! To make matters worse, they increased my voluntary excess to £1,000 without notifying me. When I tried to cancel, I was shocked to discover there’s a £125 cancellation fee, even though I haven’t made a single claim in the 1 year and 4 months I’ve been with them. This experience has been frustrating and unfair. I would not recommend this service to anyone.

2024-09-08

The Best Insurance for UK drivers

I’m with Marshmallow for the last 4 years. It’s an amazing insurance provider. They count your driving experience even if had it from outside the UK, which is a unique feature.

2024-09-05

Dissatisfaction and Fraudulent

I feel compelled to express my dissatisfaction with the conduct of Marshmallow Insurance. While they may offer competitive rates compared to the market, their handling of my policy has been deeply troubling and, in my view, fraudulent. As my renewal date approached, the company inexplicably opened a claim on my account without any prior communication or evidence to support their actions. Despite my repeated attempts to engage with their team, I was met only with standard template responses, offering no meaningful explanation or resolution.

The claim in question alleges an incident on 2nd December 2023, which was reported on 6th June 2024, without any substantiating proof. Marshmallow proceeded to hold me liable for £4,000, resulting in the unjust depletion of my No Claims Discount (NCD). Their handling of the situation has been utterly inadequate and unprofessional. I consider their conduct to be not only unacceptable but also indicative of malpractice.

2024-08-19

I hope it will be in the future. Much better. I wish you all the best.

This is my second time doing insurance with this company. They are a pleasure to work with.

2024-08-18

Seeing is believing

I've read so many negative comments online about Marshmallow that I eventually stopped paying attention to them or even checking out any of their ads. However, a friend of mine who has used their services told me that he never experienced any of the issues people were complaining about online. While I can't say that all complaints are unfounded, some are valid, others may not be, I decided to trust my friend and give Marshmallow a try.

So far, I can't complain. I can't definitively say that all the negative comments are false, but based on my experience with them so far, I've had no issues, and everything has gone smoothly. Most importantly, their app is extremely user-friendly. I don't know what the future holds, and whether or not I will encounter any problems remains to be seen. But for now, I'm speaking from my current experience. You need to see it to believe it, it's impossible to form a belief without giving it a try.

I've heard many people online complain about Marshmallow raising their insurance rates, among other things. I haven't encountered that yet, but if I do, I'll post about it online. In the meantime, I'm enjoying their service and am happy with it. I hope it continues this way as time goes on.

This is my story, and I encourage you to try it for yourself and see what your experience is like.

2024-08-06

Would not go back.

Cancelled my auto renewal as the new quote was 3 times more than other cover even after having been with them for 2 years. They still took a payment then charged me a cancellation fee to cancel my policy on the day of my renewal. Competitive when first taken then just want extortionate renewal price and trying to cancel they just won’t accept no. Passed through so many people all trying their own special way of reducing my policy. Avoid this company.

2024-07-31

the worst insurance company

they are taking your money without permission. In one month (period of 2 weeks) x2 £150 payment have been taken from my account. First one- obviously for one month. The insurance was supposed to finish next month, but sadly with no reason they have taken another payment and are not ready to give full refund… So upset with this company, a lot of stress.

2024-07-23

Live chat made me mad

The only way to contact Their customer serviceis through live chat. But I contacted for several times and every time I waited for whole days. I even set my phone does not shut the screen automatically. But never successfully chatted with a human agent. Sometimes in the middle of the night, I received a reply said they are so sorry and will reach you as soon as they can. They they never read my previous messages. NEVER! This is the first time I am so mad about a company’s customer service. I totally don’t understand why they can rated 4.8 score. And won awards?!

2024-07-12

Never ever use this company

My car was broken into 4 weeks ago I still have not been given a time when any repairs will be done on the car, which is not driveable. We are a family of 6 without a car and it is impossible to speak to a human being with regards to our claim. I have been dealing with live chat only and the service is one message a day saying that they are looking into it. The service is shocking and I wish I had never signed up with them. Also all the terms and conditions are much more onerous in the same print including not being able to have a courtesy car until they have found someone to do the repair, if no one does the repair no courtesy car and you are stuck in catch 22. Do not get into this terrible situation like my family is. NEVER EVER USE THIS COMPANY IT IS HELL.

2024-05-22

Worse ever

Worse insurance ever… if you thinking joining then you are a fool!!! Theres no customer service other than online chat. Yes they dont own a land line and you trust them to cover your car 💀….

Claim has been made 1year ago as someone crashed into me its still hasnt even been processed by them… if you message them on their “live” chat good luck getting a reply back 😅 takes 2-4 days longing out the question etc. never again… even now to cancel my renewal is taking over a week on the chat as they dont reply straight on so i might be charged this month as they do take their time but good luck guys!!!! If i was yous id run, whole place needs closing down

2024-03-15

“Oops something went wrong”

The app has been displaying this error message for the last 6 months and nobody from the live chat has been able to help with the issue.

It’s useless.

Also because of this everyone I need to get in touch with them, I need to use the browse live chat which keep getting closed on me as I am not answering straight away after they reply to my query hours later. They expect me to have my browser open for 6 hours staring at my phone waiting for their answer . Rubbish rubbish rubbish

2024-02-27

A real person writing an honest review. Don’t use Marshmallow.

Firstly, there are so many clearly fake reviews (see the 5 paragraph ChatGPT overly verbose template on so many of them), which should have been enough of a warning but I must have missed that when first signing up to Marshmallow in 2022.. a good precursor to how this company operates.

There is a reason it is cheap. As I found out, when you have an accident which isn’t your fault, they transfer you to a no win no fee partner called Winn solicitors. This group owns a credit hire car firm as well as the legal firm and tries to exploit you for as many costs as they can get from the other side. Amongst the 10 mins of small print they read to you while you’re still in shock from the accident, you can agree to be personally liable for credit hire of a hire car at £200 per day.

I could go into plenty of detail but the summary is it took 19 months, plenty of stress, and a 3 hour court appearance, for me to eventually get paid for my old written off Astra. The hire car costs billed to the other party were almost double my cars value.

It should be illegal. I urge anyone to avoid Marshmallow and any other budget insurance firm partaking in this ugly practice.

2024-02-09

Fine until you actually have a claim

Advice? Avoid them. Pay more for your insurance and get one with a call centre.

I had a crash on the 18th December 2023 and still waiting for resolution 9th February 2024. The majority of this has been waiting for responses from Marshmallow. Their online chat turn around time is awful and then when they do reply, it’s an automated message and they haven’t actually read your file or question. Frankly the whole experience has left me extremely frustrated and disappointed.

2023-12-15

Terrible come renewal

As with nearly every insurance company they try and rip you off with your renewal. My new quote was over 50% higher then last year despite me having another year accident/point free.

After an unnecessary long chat I managed to almost get it down to my cheapest quote with another company but this took them over 5 quotes to do this (I’d already told them my cheapest quote).

Stop wasting everyone’s time and stop trying to take extra money from existing clients.

I wish one insurance would do the right thing for a change and reward existing clients rather then trying to bend them over and squeeze every single penny they can get from you.

2023-11-30

Expats Beware!!!

Expats Beware! This company claims low prices, but their premiums are huge and they are absolutely useless on the chat. No phone lines, convinced that it might be a scam. Took me seven hours to get an answer from a chat representative on an issue that I requested (after getting different feedback from multiple employees from different sources). They leave you hanging long enough until the situation is desperate enough that you find other accommodations.

2023-10-06

Customer service

The staff at Marshmallows are excellent and the online chat on the app is the best I have come across so far. It’s very convenient to chat while at work rather than stay on line over the phone for long periods of time.

2023-09-20

Great Experience with Marshmallow Car Insurance

Dear Marshmallow Car Insurance Team,

I just wanted to drop a quick note to express my satisfaction with the service I've received from your company. My experience with Marshmallow Car Insurance has been fantastic, and I wanted to share my positive feedback.

From the moment I first contacted your team, I've been impressed with the professionalism and responsiveness of your customer service. Your representatives have been incredibly helpful and made the process of getting car insurance straightforward and hassle-free.

I appreciate the competitive rates and coverage options that Marshmallow Car Insurance offers. It's clear that you prioritize affordability and value for your customers.

Thank you for making the process of insuring my car so easy and for providing such a positive customer experience. I'm glad I chose Marshmallow Car Insurance, and I'll definitely be recommending your services to others.

Best regards,

Mohammad Zahid Safi

2023-09-15

Chat function does not work

Every time I need to contact someone here, the chat is just rubbish. Need to exit each conversation and come back to the same conversation because it doesn’t work.

The website is the same issue.

This make me lose my policy due not working properly and now they won’t match the same price again. A bit frustrated with them.

2023-07-24

Please do not use this company !!!!!

If I could give a 0 I would

So appalling is the service I would absolutely not recommend that any one use them . 8 hours alone isn’t the dark to come and collect my car to then have to wait 5 months for repair - this is back in 2021 . Fast forward to 2023 and I’m now being chased for the payment as they haven’t bothered to settle . Don’t bother complaining as as they are not registered in the uk the financial ombudsman cannot investigate . Do Not Use

2023-07-17

Wouldn’t normally do reviews but….

Marshmallow policy was much better than others on the comparison sites for a start!

The app was simple from login, kept things easy to use throughout but best of all when making a change to the policy it was all done in the app. I’m used to sitting on hold for 20 mins to be charged to add a change (number plate) but on the app it took 1 minute with no charge. Thank you!

2023-07-01

Horrendous Insurance Company

I signed up for a insurance policy last week. When I was signing up I was a full time student and finished my course on 23rd June. So they accepted my policy without asking for any documentation and once the policy started they asked for proof of occupation. I tried contacting the university for the letter but sadly I was graduated a week ago I couldn’t get my hands on that. And now they’ve cancelled my policy even though I provided them letter from university which says I’ve just graduated. If it was to cancel the policy should’ve asked the documents upfront. As I don’t have them I wouldn’t have signed up. Now they charged me for processing fee and everything . When they cancelled the policy from their end. They are going to charge me a cancellation fee its a complete rip off. When I tried to contact the customer service asking them about this they were being rude and pointless and refuse to waive my cancellation fee. Its just like scamming students

2023-06-25

Avoid

Avoid, never trust

The most terrible insurance company has ever existed. There is no customer service and nobody to respond even after days. The app automatically renews your policy at a higher price and when you try to cancel renewal before expiration date, will face different errors, ultimately pushing you to unintended renewals and extra charges . I also sent an email to complain service and explained the technical issues but didn’t receive any response after a week. It’s absolutely a junk service you will ever see in your whole life.

2023-05-30

Poor service

No phone number to call.

Online chat takes hours to respond.

Verification of photo ID with your selfie.

In case if you don’t upload the iD in short time, but they won’t tell you how much time you have. They will cancel your policy. Without sending you email or text or call. So if you are waiting for driving license because of any reason don’t bothered. My iD came days before the policy start and I was simply unable to upload them. They don’t care if you will stay. They expect you to get another quote that cost twice as much.

2023-05-11

Great app and product

Love the app, easy to use and understand. Makes the bore of car insurance a breeze and something I don’t mind doing with Marshmallow. Also received a payout for someone driving into my parked car without any problems and Marshmallow were on point with feedback and updates on my case, very happy customer.

2023-03-18

Car insurance

Can not wish for a better insurance company, it’s so easy to change anything and they are there if you get stuck with anything

2023-03-10

Avoid

I have Have been exceedingly happy with marshmallow until recently.

My car was in a flood a couple of weeks ago - after soon realising marshmallow fully intended in dragging their feet on validating my claim relating to this and were content on leaving me and thus my family without a car for at least a few weeks I went out and got another.

However, since forking out on this Marshmellow are desperately trying to cancel my policy or “trip me up” in regards to my claim on the flooded car (worth just around £2500). First they insinuated my car was not taxed and didn’t accept any evidence I provided until I gave them an undeniable amount and now they are sending cancellation notifications for “speeding” although I highly contest one of the occurrences - I never knowingly drive 20mph over the limit and the other I was a passenger (indicating the unsuitability of their app). Bare in mind their app rates my driving style ‘pro’ and I had no such need for speed before the claim.

I must say, many of the first line representatives I’ve spoke to on the app have been exceedingly helpful. However, the company is not interested in providing the service advertised, just lining its pockets - only to desperately reel out of an agreement at any unethical expense when required to honour it. Stay away, I wish I had read the reviews before taking my policy out with them.

2022-12-28

Dark Mode Feature

This app is absolutely amazing, easy to use and everything can be done on the app. Only thing I wish it had is dark mode as the white can be a bit bright on the eyes at times, otherwise, 10/10!

2022-09-24

For once a simple process

Just added a new driver to my policy and was able to do it in about 5 minutes and my premium was reduced. Thank you

2022-06-28

AVOID AT ALL COSTS

I made a claim with Marshmallow 5 weeks ago as my car caught fire due to a malfunction with the vehicle. Since then I have had little to no contact with them unless I’ve contacted them myself. They use a third party for everything - who are absolutely shocking! You cannot speak to anyone via telephone and it is all online chat service which is horrendous. They requested photos of the damage to send to their third party repair company which I sent over straight away. Marshmallow did not send my photos over until a week later and this was only done as I had contacted their repair company who told them they hadn’t received them. I have been 5 weeks without a car and now on the brink of losing my job due to their lack of urgency and customer care. The repair company they use Motor Repair Network have no sense of urgency and Marshmallow will not chase them up and request you contact them yourself to chase them. I have my car manufacturer waiting on Marshmallow as they cannot do their own investigation without their report however, despite explaining this and being promised my claim would be put as urgency there has been 0 progression or anything done by them. I have made formal complaints and heard nothing back. They have caused sleepless nights, tears and made an already stressful situation ten times worse.. AVOID AT ALL COSTS!

2022-05-17

Fantastic

Only just joined but what iv seen I’m really happy. The app is so much better than others you don’t need to call them to makes changes everything is in the app you will needs thanks all for a great app and service

2022-05-01

Excellent app and superb service

Marshmallow is exceptional. Had no issues from start to finish & would wholeheartedly recommend them. Had an accident recently and the whole thing was handled seamlessly by their excellent team. Will definitely be renewing.

2022-01-24

Perfect

I don’t bother writing reviews normally but I’ll make an exception for Marshmallow. Great value. Simple to use the app, I recently changed my car on the app, 100% easy.

I forgot to add my personalised plate, so the nice policeman told me off. While he was there I logged in and changed the number and I didn’t get a no insurance ticket. Perfect.

2021-12-14

Satisfaction Guarantee

Ease of use is second to none on the easy to use app

No charge to minor changes - at last an easy to use service when it comes to car insurance

A+++

2021-11-26

Reg transfer

Went to my online account to put new registration on my car, I have been changing car and plates for about 20 years and Marshmallow has been the easiest and best transfer I have ever done, 30 seconds and I mean 30 seconds and they done it at no extra cost unlike some I have used in the past. Thanks Marshmallow team, absolutely delighted today.

2021-11-04

Great app make auto insurance easy

The app is simple and straight forward. It is so easy to update information especially when in middle of move.

2021-10-26

So easy

I have just change my car to my private plate it’s taken longer to right this review then it did to change my ref on my policy

Great just great 10/10

2021-09-20

The easiest change ever

I needed to change my car shortly after renewing with Marshmallow. I used the app and it was the easiest change I ever made and I got a refund of £56 because my new car was cheaper to insure. Brilliant!

2021-09-01

Great service

Absolutely fantastic customer service from this company, the app is a massive bonus with all my documents safely tucked away in my phone when/if I need them. I highly recommend marshmallow insurance, with an easy hassle free sign up, great customer service, fab prices and the ease of the app. (And they have a cute name)

2021-08-03

Great service

Very straightforward to deal with Marshmallow. I was pleasantly surprised at how easy it was to update the policy when I sold my car and bought another one. Great app too! There’s nothing ‘mushy’ about Marshmallow - they are totally on it.

2021-07-26

Happy.

This new policy I’ve taken with Marshmallow is a breath of fresh air. So easy to set up, make changes and no need to chase for a refund by for address change. I moved from Hastings who were an absolute shambles.

2021-07-24

Changed Private Plates

I recently put private plates on my car and dreaded the call and wait when speaking to my insurance company. But then I realised I had an app with Marshmallow Insurance.

I downloaded the app and opened up my account in less than 2 mins. Opened up the section for private plates and simply entered the details.

In total less than 4 mins all complete and to top it all off there was no additional charge. Which is usually a real gripe.

Totally impressed and very happy.

Thanks team Marshmallow!!

2021-06-28

Great app

Love this car insurance app! I wish the rest of my life was this easy! Very easy to use! User friendly nothing to change about the app! I love it! Very well designed! Very practical and only takes seconds to download and get access to all your documents. It’s also a fun looking app. I am happy!

Marshmallow Insurance

iPhone Screenshots

Description

What's New in Version 25.4.4

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Live chat

High cancellation Fee

Worst insurance company

CANCEL POLICY

Scammers,fake reviews

Amazing

Avoid!!

Mr

Insurance

Recommended

Very pleased

Online Service

Fake company insurance

App doesn’t appear to be working

Unable to Log In & No Support Offered

I can not chat with them

Best online experience

Mr

Experience and Price

They cancelled insurance

Worst insurance company

Brilliant

Cancelation of policy

Concern Regarding Increased Policy Rates Without Confirmation

Worse insurance I ever had

Insufficient info.

Best Insurance Company

The Best

Update app to notify messages from Help Chat

Avoid

Awful

Very good

So tricky

M/s M ward

Broken App

Lovin it…

Dont use this company service. They take advantage of your loyalty.

Scam Company

The Worst!

Disappointing Experience with Marshmallow

Poo

No response

Kay

No answer at the chat

Thanks marshmallow❤️ you are the best

Rami Sulaiman

Customer service just everything

Live chat

Cant stress enough to stay away new drivers from this company

Worst customer support

Stupid verification requirement!

Worst experience

The Best Insurance for UK drivers

Dissatisfaction and Fraudulent

I hope it will be in the future. Much better. I wish you all the best.

Seeing is believing

Would not go back.

the worst insurance company

Live chat made me mad

Never ever use this company