2023-10-05
Disappointing loyalty system
Lost all my loyalty points when the app changed. Now the new loyalty QR is unrecognised in store, order on the app and no points added to reflect the order
Updating
-8
#46 in Top Free Apps > Food & Drink
Re
#48 in Top Free iPad Apps > Food & Drink
iPhone Screenshots
iPad Screenshots
Description
BLACK SHEEP COFFEE APP
Get the most out of your Black Sheep Coffee experience! Our app is the most convenient way of paying and earning rewards each time you make a purchase. Scan your mobile QR to earn and redeem loyalty!
EARN PERSONALISED REWARDS
Exchange your loyalty points in-app for rewards when you visit Black Sheep Coffee.
Looks out for exciting offers available exclusively on our app.
FIND A STORE
Easily find your way to your nearest store with our ordering store finder.
ORDER AHEAD
Skip the queue and order your coffee and more at Black Sheep Coffee
ORDER AGAIN
As a loyalty customer, you can simply reorder your favourites with one click!
MY ORDERS
Keep a record of all your transaction activity on the app
Any questions? Please contact us at app@leavetheherdbehind.com
What's New in Version 3.0.27
Small fixes and improvements
Seller
Name
Conilon LTD
Information
Developer
Categories
Version
3.0.27
Size
91.1 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.4 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
2.0 of 5 (180 Ratings)
App Store: Customer Reviews
2023-09-29
Not really useful
Doesn’t really work to place orders and it’s rare that my QR code is recognised at my usual location near my office in London. Also, no explanation anywhere as to what reward points mean, how to redeem them, validity, etc. I’m not sure why it’s even needed
2023-09-25
I lost my points
After the update I lost my points. And there is no option to get them back. Thank you for this terrible "new" app.
2023-09-22
Worst update
updated the app and had to email to get my rewards transferred over. on top of this, it still doesn’t allow me to actually use them it just says i have 4 rewards. also cannot link my student account again - the email just doesn’t send. tried emailing for help and it all seems to be pretty useless now - not sure what happened but it’s a shame because this USED to be my favourite coffee chain.
2023-09-20
Student discount not working
I tried typing in my student email and nothing happens when I submit the email.
2023-09-18
Very poor app
My loyalty points don’t accrue and contacting support has been useless - even sent a video recording showing them and they’re slow to respond or claim they fixed it when they haven’t. Coffee is decent even if a bit pricey but whoever made this app should be fired - should be so simple but somehow they managed to display the best of amateur hour technology.
2023-09-08
Cant use student discount!
Please fix the student discount use on app.
2023-09-06
Why change a perfectly working app?
Why change it with the update? Most of us have not only lost our loyalty points but we’re already very happy with the previous app. If this is a way for you to justify to keep a team of designers, developers and product people on the team, well… you’re losing customers.
2023-09-06
Student registration not working
Took ages to sort out my account and transfer loyalty points. Also like others have said student discount registration doesn’t work. I have entered my student email address when requested and nothing happens.
2023-08-29
Needs working on
I was logged out automatically, then told my email address doesn’t exist when trying to log in again.
2023-08-29
Sad
Sadly after many attempts it won’t allow me to enter a student email to gain access to student discount :(
2023-08-28
Update
I updated the app and luckily I got all my previous loyalty points. However my problem is I can’t register for student discount, I tried many times and it doesn’t work, it asks me to input my student email and then nothing happens, it’s the same student email I used in the previous version. Also, cant get any rewards I try buy selecting the reward but nothing happens. Just seem the new update doesn’t respond to the interactions. Please help me solve this I don’t want to go back to Starbucks.
2023-08-28
Points all gone
Yup all points are gone and it hasn’t been fixed
2023-08-22
App update is infinitely worse
Since the update this app is now the worst coffee shop app on my phone (I have four others). Taking away the feature to pay from the app is frustrating. I also earned a free drink and the instructions said to click it and go through to order but clicking rewards does absolutely nothing and now I won’t be able to use it before it expires. Not sure why you “improved” something that was working great already.
2023-08-21
Issues
I have had nothing but issues since the launch of the new app, more so than the older app where it was occasional. Every time I go in store and log in and select my drink and select my voucher for a free drink, the system fails to apply the voucher and continues to charge. The store manager at Elizabeth Street, London, has been extremely helpful and tried to assist on several occasions and said that he will also report the issue.
2023-08-17
Lost all my points I wracked up since update!
I was prompted to create an account, but when I did so, I lost all my points that I had saved!! I don’t get paid until later this week, so was hoping to use some of my points towards my purchase today. Very disappointed.
2023-08-14
Lost features
I too had issues with logging in after the update, and no response from support. I decided to just create a new account, luckily my mobile number was recognised as being associated with a previous account and I was given the option to link the new account with the old. This brought all my points over to the new account, which is great.
My biggest gripe is the lack of Apple Wallet support in the new update, this made life so much easier, now I have to find and open the app before needing to claim loyalty points. Please bring it back.
2023-08-11
Can no longer log in
No obvious way to resolve, email not recognised (despite being contacted on it by support recently), no response from them via website. Can’t access or earn points.
Vouchers suddenly stopped working just before the update.
Corresponding terminal software gets worse with every update.
2023-08-10
Vouchers lost in update
I lost vouchers that I bought in the app before the update. Customer service hasn’t replied to my email other than an automated message. The very least they could have done was to remove the option to buy vouchers in the run up to the app update.
Edit: Rating updated as this was eventually resolved.
2023-08-09
Lost all my rewards
I’ve been logged out the app and my account with all my rewards apparently no longer exists. Won’t be buying from here again
2023-08-07
Great app revamp!
It seems this app has had a revamp / takeover, and now seems much better. Fantastic UX, easy to use and earn loyalty points via a QR code.
2023-08-07
Can’t redeem points
I went to a branch today to redeem points. I was told there’s actually no way to redeem the points! There’s an issue with the app which is being looked into apparently. It seems this is an issue that has been ongoing for a while. Obviously it’s frustrating to collect points to find out that they’re useless. No timeline for the fix.
2023-08-07
Didn’t need to update
I don’t know why they needed to update? The app was fine before! Also since the update I won’t recognise my account details, so I had to create a new one , which has meant I have lost over 10’000 points that I had saved up previously
2023-08-05
Unable to sign up for student discount
I am doing masters degree, so there is “postgard” right after @, and it does not accept having this in email, or they just don’t allow postgrad to have student discount?
2023-08-03
Account deleted
With the app update my account has been deleted. Used to have bonus points. Don’t care about your clients — don’t care being one of them
2023-08-03
Dreadful
Pointless app. You can't get any rewards..took all the rewards from the old app. Totally useless. Zero stars!
2023-08-02
Lost points through update
This is the second time the app has asked me to create a brand new account after an update. I don’t want to do this until Black Sheep can confirm my points will be transferred back - however there is no contact email/support anyway. So so poor. The coffee is also now outrageously expensive.
2023-08-01
loyalty card doesn’t work
my loyalty card doesn’t work since your new app update and when I enter my code into the kiosk I’m store it says invalid , my loyalty points haven’t moved over either
2023-08-01
Update deleted voucher
This update literally cleared up my voucher for a breakfast earned via reward points.
Also, it is less clear what can be purchased / exchanged with the rewards.
2023-08-01
No thought to useability
The old app took 5/6 taps to order coffee at my regular store.
This takes 15 taps from opening the app to placing an order. It’s no longer convenient to order using the app.
It’s 2023, good design and UX in mobile apps is well established.
I don’t understand how you missed the mark so much.
This is a poor app, if you can even call it that. It’s just a convoluted mobile website loaded in a web view.
2023-07-31
The latest update killed my account
After the latest update, I’m no longer able to login to the app. My account doesn’t seem to exist anymore. Support haven’t even acknowledged the issue or responded to any of the emails I sent. All loyalty point have been lost
2023-07-31
Awful
Forced update to the app has caused me to lose all my loyalty points. Who thought this was a good idea?
2023-07-31
Terrible upgrade
Used to be a daily customer. The new app has created a huge amount of ordering friction over the past 2 weeks for what should be a 20 second process. Complicated UX. Loyalty points weren’t transferred and are impossible to use. App regularly broke down. Prices keep increasing. Will be going to alternative coffee shops from now on unless the old app capabilities are quickly restored
2023-07-31
Worse than before
New app deleted my loyalty points and my email address not recognised. Would be useful to have your usual shop saved, along with your usual order so you can avoid the laborious ordering process
2023-07-30
Lost loyalty points
Lost all my loyalty points when made to update the app :(
2023-07-29
I’m screwed
Black sheep coffee has screwed me out of thousands points I’ve acquired over the years.
2023-07-29
Account gone
My account is no longer recognised since updating the app so I’ve lost my collected points, cheers for that. Won’t be creating another one, can’t be bothered now.
2023-07-28
Revamped your entire application for no reason
1) You’ve completely removed my student benefit.
2) You’ve revamped the perfectly easy to use app to something that is complicated for no reason.
3) The application is very pretentious when it wants to work or not… pre ordering was the only benefit… you’ve managed to make that difficult aswell. Well done.
Not first choice anymore
2023-07-27
Loyalty and voucher are lost
App can’t find my old account where I had several paid vouchers and lots of points. Have email support who said it’s all should be fine now. It’s not. This is terrible - doesn’t seem to have been tested properly before the new app was launched. Not impressed
2023-07-27
Latest update is a shambles.
Points aren’t transferred instantly after linking your previous account which is bizarre. Got my points after a few days but lost 2 coffee vouchers in the transfer. Never had a loyalty programme do that before.
The new rewards are unclear. No idea what you can get when. Or even how points are awarded. I got the same points for a single coffee purchase, as a purchase later with 2 coffees and a muffin. What is the points system? No explanation anywhere.
There’s no help or FAQ section. Worst of all, nowhere in the app does it tell you how to contact the company for feedback. Basic app design.
The settings are just about advertising, I can’t even change the name I want to be referred to as. It shows my full name every time. Not preferred. Can’t update email or anything.
At least the baristas make great coffee still. But this app went from helpful to I don’t know what in a single update on 25/07/2023.
2023-07-26
RUBBISH - all previous loyalty lost & now unable to collect new points
App was automatically upgraded to a new version.
Had to setup a completely new account to even access the new app.
I was told all of my loyalty points from the old app would be transferred automatically.
So far after 24 hours I cannot see any of my previous loyalty points and I cannot see new rewards scheme or collect any points.
On the previous app I could link a payment card and pay direct from the app but you have removed this feature.
The in store order process using the touch screens is now impossible to navigate.
There are many different coffee shops in central London and you have just removed one of the main differentiators from your competitors.
I used to like the old app and your coffee but you have made the ordering process so complicated and removed any loyalty for long term customers
I will be switching to your competitors going forward
Goodbye Black Sheep
2023-07-26
Loyalty disappeared!
The app was great and working fine. Today I open it and it tells me I need to update the app before using. Upon doing that it no longer recognises my email and so can’t find my old account so I’ve had to setup a new one and I’ve lost the loyalty points I had previously accumulated?!
2023-07-26
New update is rubbish. Logged me out and can't log bk in
New update shouldn't log you out of your account
2023-07-26
New App has lost my user (and collected points/rewards)
User not found error when trying to login, or reset password, can’t collect reward points without being logged in so lost what I had, and was told ‘probably best to start again’ when in store today
2023-07-26
Go back to the original App
What a major step back from a HX perspective. The new app is rubbish and has lost a lot of features, what’s happened to being able to link payment to your account for one scan checkout?
Take a serious look at how to build native Apps the right way as this is an example of how not to build something.
2023-07-26
Applied Update: lost all points
I opened my app to be told I needed to update to the ‘updated’ app.
I did so and have logged in to find my 30,000 points (£20 gift card) have disappeared and I have nothing!
Can’t find any contact details, messaged on IG with no response.
Can’t tell you how good or bad the updated app is as I won’t be using it without my points .
2023-07-26
Awful in app and in store
Revamp of app and in store POS terrible. Loyalty points not carried over to new app. No ability to pay and do loyalty in on go. No idea how loyalty points can be used. Nk idea how many you need to get a free coffee.
In stir POS "upgrade" also awful. Takes much longer to order a coffee in the morning.
Think about more of a use centred design approach to your design.
Also, emailed the help address to get my points back. HERD nothing... Customer service... Not
2023-07-25
Crap
Just created a new account to sign up to the rewards scheme so I have lost all of my old points and vouchers, surely it would have made sense for them to have been carried over? I also referred a friend twice which you are meant to receive a free drinks voucher from and 3000 points onto their account, but none of the vouchers nor points have come through. I usually like Black Sheep for the student discount and self-service but this has completely put me off. The old app was much better.
2023-07-25
Much worse than the old app
The new app is so bad compared to the new app that I don’t even know where to start.
2023-07-25
Account no longer found!
I’ve had this app for long can remember password, and then new update can’t find my email. Can’t reset password, months of point lost.
2023-07-20
Terrible app, great coffee
I tried sending my voucher to a friend, and this didn’t work. Why have the functionality and brand it as “Gift 3 coffees” when you can’t make a simple transfer work? Support were utterly useless too.
2023-07-12
It WAS a good app
But went into the store yesterday. Put my order in on line and was madly waving my app at the screen to register and pay. Nothing. After 4 attempts I went to the counter. They said the app had been removed and there would be a new one at the end of July. WHY get rid of this before a new one is ready, and why scrap this app so customers have to reapply from scratch. I’ve lost 7000 points but found a different coffee shop that actually wanted my custom
2023-07-05
Poor app
Doesn’t recognise any stores in Aberdeen despite me sitting inside the store itself. The tablets won’t read the app barcode and says my member number doesn’t exist when typed in manually. No use having an app that basically does nothing
2023-06-17
Worst order on app
Recently went to Aberdeen Black Sheep Coffee. Can’t order through app or on the counter. Lost so many points because of it. Seating is very limited and coffee is expensive and tasteless. Hope they improve on their services and quality.
2023-05-24
Loyalty Points
I tried to use 5000 loyalty points and the app claimed it was in my wallet. When I wen to pay, there was no voucher and it claimed that I had used 5000 points for a freebie.
I found this a bit ridiculous and paid for my coffee and no sign of the free coffee voucher and the store can’t do anything.
2023-02-27
Really good
I’m not sure why people hate the app so much, the loyalty works great and my student discount gets applied immediately. £2.55 for a medium coffee is a bargain in this day.
2023-02-01
Review
Would like to thank the staff at Wembley Park good service excellent coffee they are jack chandra paisley and cam simoane jess siam thank you for excellent service good job done by everyone many thanks Peter Oliver
2023-01-29
A very flawed system - do not buy gift vouchers!
This system is very complicated and ultimately leaves the customer short. I was bought a gift voucher for Christmas which is converted into points in this app. The points are limited to be spent on particular items, and these items are never worth the same value of the points. You end up spending more for less!
2022-11-16
Camera scanning face for stamp
I felt really awkward when collecting my loyalty stamp this morning via the app and in store machines.
The camera came up showing my face. It was a shock and I just felt quite disturbed by the fact everything is as if we have little privacy now.
(It was better when the bottom of the screen scanned the app.)
The old way of ordering with staff and having a friendly face to greet us was great, so this option would be good too. They are a bit like robots making coffee with no conversation now.
I understand we need to move with the times, but let’s remember we are human.
Would go elsewhere if there was another sit down coffee shop close by.
2022-10-27
Terribly inconvenient
Black Sheep’s loyalty program works terribly. You have to tell them you have the app before you order, if you forget they will have to cancel the order and start over to give you the credit. No comment on how much you have to spend to get a free drink. Also, why are we still using plastic lids? Switch to plant lids, you can surely afford it with these prices.
2022-09-20
Nearly great!
Great app - everything works quickly and as it should. Just needs an option to add chocolate on to a drink when ordering!
2022-08-11
App fails
App deleted now.
Too much hassle and coffee is too expensive.
App did not let me use vouchers, order did not go through, staff could not help with any of the problem, voucher for which i paid £10 disappeared. I paid £13 for this and left with nothing.
After complaint refunded 3 vouchers for £10 (nothing mentioned about £3 for cake). Tried using again and same problem at the till. Vouchers disappeared, this time we had 2 coffees but all 3 vouchers used 🤷🏻♀️ poor girl who served couldn’t understand what’s happening and what to do. Definitely problem with the app.
2022-07-20
Confusing and intermittent
Old app was way better to use. This one doesn’t work at the stores I go to half the time, it doesn’t say when things are unavailable but lets you pay for them and it’s really unintuitive for things like checking in to get the points if you’re ordering in store.
2022-07-14
Ok
App is Ok. There is a tendency to mark the order complete then you arriving and waiting ten mins for your coffee which can be frustrating. Doesn’t actually speed anything up pre ordering and new app is worst then the old. Reflected by the influx of recent bad ratings.
2022-05-27
Not an improvement on old App
Menu structure is confused and not very intuitive.
Today in store we also found new kiosk ordering, which is obviously same tech team as took us 5 mins to order 2 Caps
2022-03-10
J H MCR
The new app hardly works in the store. It has frozen the till just now when trying to scan. Or doesn’t scan at all on the self service tills - which are also taking away from the previously decent customer experience.
2022-02-25
Where’s the feedback button for the app?
Search button or ‘reorder’ button please - it’s annoying scrolling everyday for an expresso / I’m impatient.
2022-02-14
Bring back loyalty card!!!
Unfortunately, I cannot give you zero star. It’s absolutely shocking how you guys treat loyal customers. Black sheep is heading to the wrong direction. New app is useless. Used to have a fair loyalty program. Now after 30 transactions I’m still waiting for my free coffee...
2022-01-20
Crashes everytime
Crashes either on opening or every time I try to log in - don’t know what was wrong with the old app which always worked seamlessly that a new one was needed
2022-01-05
Return PREORDER feature please!
I am usually all up for innovation, but this app is definitely a huge step back compared to previous app blacksheep coffee has been using. Design is ok, apart from some small ridiculous things, like successful confirmation style is *red* colored. I mean really, have you ever seen a red tick that’s supposed to say “all good”?
Also impossible to use apple pay which makes you link your card…
And whats the worst thing there is no functionality to preorder in advance. Its year 2022 now, almost every other major coffee chain has this feature now. Who wants to stay in queue when you can just choose time and order… this is essential, especially in business districts like city/canary wharf where time costs a lot!