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My O2 - UK Offers, Data, Bills

My O2 - UK Offers, Data, Bills

Telefonica UK Limited
Released: 2009-09-15
© 2013 Telefonica UK Limited
My O2 - UK Offers, Data, Bills - QR Code
Free0%
Version 25.6.2
4+
Download on the App Store
Free0%
Version 25.6.2
4+
Download on the App Store
Released: 2009-09-15
© 2013 Telefonica UK Limited

Description

Manage your account from your phone, with My O2. You’ll be able to add data Bolt Ons, see your recent charges and check your allowances, whenever you want. And you can sign in quickly and securely with your fingerprint.
If you’re on Pay Monthly, you’ll be able to:
- See how much data you’ve got left
- Check your tariff and allowances
- Add a Bolt On if you’re running low on data
- View your bill and see who you’ve been calling and texting
- Pay your bill quickly and securely
- Check your upgrade options
- Change your tariff
- Get perks, offers and more
If you’re on Pay As You Go, you’ll be able to:
- See your balance and allowances
- Add a Bolt On if you’re running low on data, minutes or texts
- Top up using our automated call service
- See your calling plan prices
- Get help with your device, bill and more
- Find a free O2 Wifi hotspot
If you’re on Pay Monthly, you’ll have been given your username and password when you joined us. If you’ve forgotten them, just go to the My O2 sign in page and click ‘Help me sign in’.
If you’re on Pay As You Go, go to o2.co.uk/register to sign up to My O2. If you’ve forgotten your login details, go to the My O2 sign in page and click Register now.
Once you’ve signed in on your phone or tablet, you’ll be able to set up a pin. Or on certain devices, you’ll be able to sign in using your fingerprint. So it’s quick and easy to get onto the app.
Bear in mind that the My O2 app isn’t available for O2 Business customers. And if you use the app outside of our Europe Zone, data roaming charges might apply.

What's New in Version 25.6.2

We've fixed some bugs.

Seller

Name

Telefonica UK Limited

URL

http://www.o2.co.uk/

Information

Developer

Categories

Version

25.6.2

Size

51.1 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.5 of 5 (500,291 Ratings)

App Store: Customer Reviews

2025-08-18

This App doesn’t work

A truly awful app. Have just tried to update my details and gave up after an hour. The issue seems to stem from the tie up with Virgin which based on every other interaction I’ve had with them is a good way of destroying every customer interface. Whoever is responsible for their IT needs …. well ….
Carl Bourne
Version 25.6.2
2025-08-18

Hopeless

Can’t login at all now
RonT173
Version 25.6.2
2025-08-17

Extremely confusing and disfunctional app

This is the usual terrible experience with O2 (like the never-ending un-understandable phone calls), but O2 is cheap.
Frustrated 997
Version 25.6.2
2025-08-16

Hopeless

Steer clear of O2.
Cannot imagine a worse service.
Dive One
Version 25.6.2
2025-08-16

2025 app doesn’t work

After merge with Virgin the app constantly asks to register. Doesn’t keep details. Pointless
Sky. London
Version 25.6.2
2025-08-16

Rubbish Service

A pretty rubbish service offering very poor value for money.
cvgifgh
Version 25.6.2
2025-08-15

Upgrade

Tried to up grade, site is a nightmare trying to login. Eventually got there after about half an hour, only for it to say could not upgrade as it can not find page. Be quicker to change provider and phone.
Warriorssaint
Version 25.6.2
2025-08-15

Dreadful

Ever since virgin media was put onto this app it has taken a massive backwards step. O2 app alone was a great app easy to find info and was a great help. Stop trying to fix things that aren’t broken. Utterly dreadful
ATL29376
Version 25.6.2
2025-08-15

This app doesn’t work.

I created an account which was successfully validated. However, when I try to log in, I get a pop up message saying it could take up to 48 hours to activate and that I should contact them if it takes longer. It has now been six days, and despite contacting them twice, there has been no progress. Unfortunately, it seems I’ll have to look for another provider.
NRL2024
Version 25.6.2
2025-08-14

Update

Extremely poor, I’m tired of wasting my time going round in circles, simply because you can’t be bothered checking your code... It doesn’t work and results in account lockout. Let me know when you have done things properly. Not too much to ask for when the company is expecting end users to perform money saving tasks via the App. 😤
AreUB-ingServed
Version 25.6.2
2025-08-14

Cannot log in

Since the merge with virgin I cannot log in.
Chris_durham
Version 25.6.2
2025-08-14

Awful

Awful app that keeps kicking me out and won’t let me log in, even though follow the stupidly long process required to sign in. Happy enough to take money from me each month yet the app and coverage are beyond poor. Robbing so and so’s stay away from O2 where possible
Lenwod88
Version 25.6.2
2025-08-14

Shocking

Was logged out so tried to log in the O2 app which I usually do via Facebook recognition, however it asked for my email to send a link which expires in ten minutes. By the time the link comes through it’s expired , keep trying but just not happening! It was perfect the way it was - I’ve given up
Beatnik Bevie
Version 25.6.2
2025-08-13

Extremely complex, time consuming & intrusive

That ought to sum it up. Incomplete summaries with further page links to basic account data.
The.ehT
Version 25.6.2
2025-08-13

Faff

Way too long to set up and log, don’t think I’ll bother again in future
Audislc
Version 25.6.2
2025-08-12

Awful

That’s all you’re getting. Useless
Miles Worse
Version 25.6.2
2025-08-11

The email verify goes complicate and bothering

I already have an O2 account but after the renew I have to sign in again and through these non sense questions.The email verify now working as well
Match algorithm
Version 25.6.2
2025-08-10

Useless

Since the app has been updated to include Virgin Media it constantly asks me to confirm who I am but fails every time so I am unable to access my account. You broke something that didn’t need changing and who o why you have gone in with Virgin Media I don’t know!!! Very frustrating after decades of being an O2 customer I’m not the slightest bit interested in virgin and all you do is try to force it on us. Think I should change provider even though I’ve been with you for decades
Brian P Castle-Rees
Version 25.6.2
2025-08-10

Oh dear

I have tried to set up and log into my account but the app just would not work. Could not sign in at all. A lot of unnecessary hassle for something that ought to be straightforward. It would be very useful if it worked but annoyingly it doesn’t and I am none the wiser as to the status of my account!
Gandalf Greybeard
Version 25.6.2
2025-08-08

Extremely poor

Absolutely ridiculous, I can’t login to the app put my email in sends me a verification email and that’s it, full loop of pure nothing, pathetic
jc01tl
Version 25.6.2
2025-08-08

Oh my oh my

The app with the assistance of Virgin has gone basically down the toilet! Awful to log in & forced to register again just to check bill. Simple: sort it out O2 or say goodbye to another long serving customer
Mar mate
Version 25.6.2
2025-08-08

No access

I have two devices on O2 but can only see one and when I eventually get through to an actual human being ( may take an hour) they say the system is not configured yet. Thanks Virgin for really making life with you a pain in the .
Philipvonhauenschild
Version 25.6.2
2025-08-07

Useless

This used to be a fairly handy app. Easy to see remaining allowances etc.
Now I can’t even login. It’s totally bust.
Sort it out O2.
Swiftoid1
Version 25.6.2
2025-08-07

Virtual Agent Pointless

What’s the point in virtual agent when all they do is point you to the same thing over again. Then when they say a agent is with you soon, 30 mins later they still haven’t joined the chat:
AP__1
Version 25.6.2
2025-08-07

Diabolical

A truly diabolical company
Dinsdale Landen
Version 25.6.2
2025-08-06

Sign in process overly complicated so you can’t see what they’ve charged you

I don’t know how many times I’ve been signed out of my account to try to sign back in again, only to be met with an intentionally overly complicated sign in system. Just had to verify my email twice because the process failed midway through and in the end I’m met with my virgin account isn’t connected? I’ve been with O2 for over 3 years yet they constantly sign me out, and make there app overly complicated. It really seems like they want to push people away from using their system. I recommend everyone go to a respected business, one that makes things suited for the customer, not one that doesn’t let you sign in so you can’t see your expenses. This app is literally the epitome of the downfall of humanity
wifioeoviducjekrjguiegjjekf
Version 25.6.2
2025-08-06

30 steps to log in

Virgin Media strikes again and makes the OK user experience rubbish with literally 30 steps just to regain access to my account.
Tom__London
Version 25.6.2
2025-08-05

App is flaky

Message line locks and I’ve been logged out automatically
BJ12S
Version 25.6.2
2025-08-05

Can’t even log in

Complete rubbish. Forced to sign in with a VMO2 account, but passkey doesn’t work and after entering a password twice it sits there doing nothing. Clicking back logs out completely and I have to re-verify my email address again.
DufferJaxx
Version 25.6.2
2025-08-05

Very poor app

Oh dear O2 what have you done to the app? People just want to see their bill and check their usage not scroll through endless advertisements to get there. Come on, get your act together!
Welly7251
Version 25.6.2
2025-08-04

O2

Just want to manage my phone contract not virgin media complete shambles. Signing in is a joke now
1991dp
Version 25.6.2
2025-08-04

Rubbish

Worst company ever they haven’t a clue what’s going on
Juliette avril delamere
Version 25.6.2
2025-08-04

Frustration

It over impressed. I have attempted to access my account numerous times unsuccessfully.
Why on earth can you not use facial recognition to allow access ?
Frme1
Version 25.6.2
2025-08-04

What has happened to this app?

Since last week I can no longer log into the app, which I have used to manage my account for decades. Had to create a new log in for no apparent reason, but caught in a loop of timed out links whichever way I try. If I could log in I would cancel my O2 account! Off to the high street then to speak to a human….
MuseumFan
Version 25.6.2
2025-08-02

New login.

I don’t understand why the login system has completely changed and you need to now jump through hoops to log in to pay a bill. Now because Issues with my email I am late at paying my bill. Thank Dawn.
Dawn.Davidson
Version 25.6.2
2025-08-02

Difficult Set up

I have been trying to set up my account for about an hour. My email address has been verified but I am unable to confirm password.
Adenrele
Version 25.6.2
2025-08-01

Shambles

Not sure what has happened, can no longer access my account.
vbzcfsaqryfgkkmbghdgnvfyipjb
Version 25.6.2
2025-08-01

Dreadful upgrade experience

Went on the app because I was due an upgrade. What a horrendous user experience! Nothing loads properly, and so it’s physically impossible to order a new phone. It’s almost as if they’re trying to drive customers elsewhere!
twfmosley
Version 25.6.2
2025-08-01

Poor signal

Very hit and miss signal in Devon 2 weeks camping with mostly no internet thinking of changing network
Mprobert1234
Version 25.6.2
2025-07-31

App is great, but would have been easier to gain access to Fort Knox!

Your security people need to take a chill pill! Took 1 hour plus, emails / texts / more emails / more texts / tells me to write down a recovery code (really really bad idea!) / doesn’t work from a VPN (again really bad bad idea) / and doesn’t work properly with passwords on iPhone, I have to manually look up password all the time! You’ve done the equivalent of making access so difficult that people leave a key under a plant pot. Needs re-thinking.
mr kendo
Version 25.6.2
2025-07-29

Awful

What on earth has happened? My entire family is struggling to log onto individual accounts. The app used to be wonderful. Now I can’t log on through both the app and website. Stuck waiting for a verification email. If I attempt to verify a different way I’m asked for a code/word that I have zero knowledge of. Now it’s impossible to check accounts and add extras - this is causing a lot of problems.
AnotherName33
Version 25.6.2
2025-07-27

I can’t use the app anymore

Log in with o2 now asking me to make a Virgino2 account? Hmm ok so I’ll try and set this up. Verification link no longer valid……….hmm ok I’ll try setting it up another way…. Goes to o2 website and says ‘unknown error’
Missfaraway67
Version 25.6.2
2025-07-25

poor update

stuck in verify mode even backup email poor
such a shame was great before this happened
Micccccckkkkkkkyyyyy
Version 25.6.2
2025-07-25

Delayed payments

The app is very delayed , you pay your bill and still comes up 24 hours later saying unpaid
Daniel snowdon
Version 25.6.2
2025-07-23

Access Bill

Why do you make it so hard to just download a bill, why can’t you use email me a copy your web sight is a nightmare
Email it me now Please
Frustrated with o2
Version 25.6.2
2025-07-23

Virgin media

Since link to Virgin media I have lost mobile data and have been promised a new sim but have to wait a week !
Me fed up and hacked off
Version 25.6.2
2025-07-21

Poor

The information on the app does not match what is on the system in store meaning it's impossible to get things done. Best advice is to close account (all five) and start again
Golf brave
Version 25.6.2
2025-07-21

Rubbish app . Cannot register

I am new with 02 ans I just joins with a new sim . I fit the app but I get into an infernal loop of email / registration / verification.
After x10 times , 02 keeps sending me verification email which link send me nowhere . I give up . Very frustrating experience . I am an ex Giffgaff’s user and the company have a much smoother experience
Funchrist
Version 25.6.2
2025-07-21

Do not update

The latest version of the app is a complete slap in the face. They will basically kick you out and make you re-login but by creating a virgin media ID account the only way you can now access your O2 information is by signing up to virgin media. And if anyone knows virgin media, you know how abysmal they are. I have got my pac code and I am leaving O2 for what they’re doing to our accounts
jibbers77
Version 25.6.2
2025-07-20

Unusable

Since merging with Virgin Media can’t even get back into the app Caught in a continuous loop of verifying email or passkey. Only wanted to check my bill!
Ibiza1971
Version 25.6.2
2025-06-06

Pay as you go made easy!

I'm on Pay As You Go and to be honest, the app has been so useful for me. When I'd have to call customer service or visit a store to top up or check my balance it was such a pain. Now I'll just open the app, see exactly how much credit I have and can add bolt-ons for texts or minutes right from my phone. The part I didn’t expect but really like is the map of free O2 Wifi hotspots. Saves me a ton of mobile data when i'm out and about. Also topping up with the automated call service through the app is surprisingly quick and easy. Highly recommend it for anyone who hates phone queues like me!
Jon snow223
Version 25.5
2025-05-15

Works out very well for O2 users

Very glad with the app. The way the app breaks down your usage and charges is spot on. It’s all well layed out for me so no uneccassary confusions. Haven’t had any issues with payments or anything. Topping up is always easy and quick. Actually been able to pick up some nice deals on extra data and also some discounts on tech through the app too. Happy I installed this otherwise I woulldn’t have even known I had access to these things through an app. Great feature becasue they don’t bombard you with irrelavent promotions too tailored only to the ones thay apply to my usage.
SaraPage
Version 25.4
2025-03-07

Convenient

Honestly I wasn't expecting much from a mobile app but this is extremely convenient for O2 users. Main feedback I'd like to give is the app is very straightforward and clear for paying bills. Very quick process. As a Pay Monthly user, It's a big use being able to view bill details, check upgrade options and adjust my tariff when I want directly in the app. Also like that I can add data from the app whenever I want if running low. Very convenient app if your with O2 you probably need it as it will make your life so much easier.
Uh lug
2025-02-24

Love the App

MyO2 is great for managing multiple accounts at once which has been exactly what I needed. Before I had the app, I'd to keep logging in and out of different accounts on my computer and it was a complete headache. Now on the app I can just switch between my personal and work accounts pretty easily which keeps me organised and doesn't feel like I'm juggling between the two. Having things organised a certain way is something I am quite picky with but the layout of the app is well designed so that things don't feel confusing. The app also lets you set spending limits which I found really helps keep track of my costs. Customer service chat actually works too, didn't even need to call up for help. Highly recommend!!!
J Ash 7
2024-12-11

Bill

Until recently I had a contract phone account that commenced in 1996! Because my bill was high one month, I was told ‘oh come in we can, reduce that for you’ !
So, not being up to date in my mind of phone criteria, I came away part satisfied (reduced bill) but without a contract! I did not appreciate the significance of this change. I use my phone a lot; the contract I had gave me unlimited minutes and texts, and other benefits, that I have now lost with the SIM only deal. I am CROSS that I’ve been lulled complacently into accepting a worse O2deal than I had originally.
I now find that every month I am paying more than before!
This needs to be rectified so I will be looking at leaving O2 after 28yrs!
Clever sales people who manipulate people with a lack of technical knowledge are costing you customers.
P&K7/52
2024-11-22

Good UI, Horrible UX, Horrible functionality

If you can’t afford a good PO or engineering team, you should outsource the app to be honest.
The UI is beautiful, props to the design team.
The UX is terrible. I can never easily find what I’m looking for. Pieces of data related to a phone number are not necessarily found after selecting your number, but in parent or “aunt” screens. It’s a mess. Loading times are fine, but the location of buttons to navigate to related data clearly shows a disconnection between the designers’ UI, and the person representing the actual customer who would be using the screen. Hire better Product Owners.
The functionality is also terrible. After struggling to find the button that would finally get me to the info I need, a webview pops up (why bother with a native app?), and it shows an error. Happens on so many different type of info: related to phone, related to account details, related to promotions, related to new plans or upgrades, related to billing. Refine your QA process, your clearly don’t have a working one.
Defeated, I turn on my laptop, and do what I needed on the website. What a waste of time. The website works fine.
chris-fran
2024-11-14

Used to work great, updates awful

I don’t know who decided to make the changes to user experience as part of the app facelift but it is a nightmare to navigate. You click on things that indicate they’ll provide you with further information only to be sent round in a loop. I want to see the breakdown of cost for my watch but when I click I get sent to the phone bill. I can’t see usage for the device by itself. I’ve also got an alert for additional charges this month and when I click it just says “messages” and then when I click again it just opens a window to old bills. Also, just visually it looks like it’s been half put together - things like the data wheel aren’t centred on the screen, it looks like some cheap app that someone has bashed together. This used to be a really useful app but it’s so clunky I’m having to use the website instead.
alix5
2024-07-11

DO NOT JOIN O2

Do not join o2 unless you want a big massive headache I joined from giffgaff filled out a form to keep my old number after 2 day s my giffgaff is disconnected like it should because the number is being transferred to o2 , plus now my o2 is disconnected and my number has not been transferred been on the phone 3 times and still not resolved gone over to Ee as customer service s is way better and call centre s are in the uk o2 customer service is abroad and don’t have a clue, they want to send out another sim with a sim only I only want payas you go rolling sim but all they want to do is keep on pushing the sim only contracts and they are not interested in sorting out the problem or don’t know how to, why would I want a contract if they can’t even sort out this very very small problem bye o2 will never be returning ever this is why I try pay as you go first to see how useless they are first
Blue sky100
2024-03-12

Appalling experience

I have spent two hours on hold and on calls this evening, only to be cut off twice when talking to your service support agents.
The O2 App and my web account both stopped working. A member of your staff in the Westfield White City store was less than bothered when I asked for assistance telling me it’s just a glitch (it’s been down for four days now). She said she could upgrade the data on my daughters account and apply a multi-save discount to bring the cost down. She applied the upgrade and then told me she couldn’t apply the discount t and I would have to call to get it applied.
I’ve just been cut off from a very helpful gentleman who was able to reset access to the app and web account but as he tried to assist with the discount issue he was cut off. With the exception of this very helpful chap the service I have received is quite frankly appalling.
Lady F Walker
2024-02-22

Totally useless app

For several weeks now it has not been possible to display my data usage. Keep getting message that something has gone wrong and to try later. I have been a customer for over 30 years, but am appalled at the current service levels. I tried online chats,but that was useless, with the chatbot not understanding what I was trying to say. Eventually got a person,but they just said they knew there was a problem and were trying to sort it. I tried messaging via X, but I had to wait so long for a reply I just gave up. This has been going on for too long now. If I log into O2 via web, I can get my usage, but the app is supposed to let you do that quickly and easily. Huh…..no chance,and no one seems really interested. I notice that none of the complaints seem to have had a developer response. I wonder why? The once famous and reliable O2 service seems to have failed….very sad.
Highland lad 42
2024-01-17

02 Network

One of the worst networks to ever to connect too.
The mast in my area has been down since 16th October 2023, now over 3 months. 02 acknowledged that the mast is faulty, however they won’t honour their contract with the terms and conditions that if the service deteriorates you are allowed to leave without an early termination fee, yet they pass you from pillar to post, round the departments, with their cut and paste answer of no, you can’t leave unless you pay, even though we can’t provide a service because the mast hasn’t been working for over 3 months you are still not allowed to leave unless I pay an early termination fee.
This must be one of the worst networks to join, they don’t call back when they promise, because the mast in my area is faulty, there an be no signal and when I get one the calls keep dropping, they are aware and they don’t call back, and nobody is allowed to make a decision, even the managers ( or so they say they are) can’t make a decision and refuse to let me leave penalty free
Kennymartin08
2023-11-22

My O2 is like modern magic

At first, I was unsure of dealing with my bills and things on a mobile app as I’ve always likes to call up and deal with a real person when it comes to money matters but I was convinced to download MY O2 and it has brought a bit of modern magic into my life! I must admit it really is handy having everything all in one place and I could get my head around it pretty sharpish, I like the AI bot thing and I know the younger generation are good with things like that but I personally prefer to call up and do always get really nice people on customer service and they help me out nice and quickly. The little bill reminders have really come in handy as well, I am a busy bee so keeping track of when those are due can be a right pain sometimes, a little nudge from my phone has been my saving grace on more than one occasion! I am still not as tech-savvy as I am sure most people using this app are, but I have had no problems and reckon if I can use it anyone can! It is all nicely laid out for me on the screen, and they have not overcrowded it with useless information which so many of these apps. If you do get stuck there are lots of ways to get help either with a person, a robot, or the FAQ page so the option is quite nice. Big thumbs up from me, having an app keeping an eye on my bills and stuff has been a bit of a game changer!
Krushkina79
2023-11-08

App to have if you O2 customer

I typically don’t leave reviews but tat being said my O2 has drawn one out of me! I really did expect a complicated and dull app but instead got a user friendly and quite nice looking app that’s actually helpful! I feel like a weight has been lifted off my shoulders with my ills managed by the app and the notifications are a good helper but not coming through every five minutes to drive me insane – yhis is what I had with my last provider! I was told that with these apps my data wasn going to be sold or some other daft conspiracy and as a newish o2 customer I was sceptical, it is such a big company after all. Personal data usage isn’t something I know masses about bit I did my research and had a quick read and from what I can tell I’m very impressed and the app really is as secure as it gets which is a real lnoce comfort. If you are woth o2 there really is no doubt that this app is a necessity and I mean you get access to o2 Priority as well which is ideal, with all the treats and extras you get with this provider I really do feel like a VIP!! A friend of mine has told me they sometimes run in app games to win proves and other bits and bobs which sounds like great fun – really looking forward to that and maybe another review en route from me if these games are as fun as they sound!
Timmy907
2023-11-08

So happy with O2!!

Must admit I was a bit hesitant when I found out virgin and my o2 were combining I’d been with virgin for years ad didn’t overly want to change but downloaded my o2 app recently and have had a great experience. I have a family plan so the thought of changing across not only one account but five was a right pain and I was honestly dreading it. Was proven wrong though and while I know some people had login issues my personal experience was stellar, really smooth transition and everything worked just fine. I must say the o2 app works really well too – new colour scheme was a bit of a change from virgin haha – but I actually do prefer it. My kids ca all log in too and keep an eye on their data so I am no longer the recipient of the constant ‘how much data do I have left’ questions. The little AI assistant took a bit of getting used to for me but the kids absolutely love it so definitely a good combo still having the option to call but also having the Ai to sort quick problems, I don’t know how O2 have done it bit they have an Ai messaging service that actually works which in itself is pretty unusual. Super easy to control bills and data etc and actually had some great perks from being with O2 which is great. Overall super happy and glas virgin and o2 have joined forces, more good things to come I hope :)
Luigi Blaster
2023-10-24

Mr Kevin Perry

I attempted to update my device with O2 and spent over 9 hours at your Tunbridge Wells outlet - your staff at this outlet were fantastic unfortunately this cannot be applied to your call office - my bill has risen to £80 plus per month and you have failed to provide a reason for this - despite paying off the balance of my device we still could not activate my account due to an issue albeit we were advised twice this issue was resolved by your staff!
The result was that I had to pay a further £900 for my upgrade - probably my worst experience with any company for what should have been a simple upgrade- I would however reiterate again that the staff in Tunbridge Wells were excellent and extremely helpful and the only reason I am still with O2
Given the brief summary of my experience I would never recommend O2 - it will be interesting to see what communication I receive or any form of apology albeit I don’t expect anything
yrrep k
2023-10-10

Better than any other provider’s app

I recently started using the My O2 app, and I must say it has completely transformed my experience as an O2 customer. I’ve used many providers previously and the o2 customer care and technologies you can tell is another level.
The app provides instant access to all the essential info about my account. I can effortlessly check my remaining data, minutes, and texts, ensuring that I never go over my plan’s limits. I no longer have to wait for a paper bill or log in to the website to view my monthly statement. With a few taps, I can access and review my current and past bills.
The app is user-friendly and it is evident that the designers have put a lot of thought into making it intuitive and easy to navigate..
Not to say it’s offers and deals based on my usage, making it feel like O2 understands my needs as a customer.
Customer support is great. I can easily troubleshoot issues, and even initiate support chats if I need further assistance.
Updating my contact information, change my payment method, or add new services, were hassle-free processes. Saved me a significant amount of time and effort compared to dealing with these tasks over the phone or in person. In summary, the My O2 app has truly exceeded my expectations. Couldn’t be happier with it.
Lu CMR
2023-08-14

Best service ever!

I have been seen by Berk, one of the staff from the 02 branch in Bournemouth Town Centre. He was extremely knowledegable and helpful. I went there to upgrade my iphone 11Pro to iphone 14Pro, and I must admit, I’m not a techy person but with him, all went so good and He helped me every step of the way. Berk was very professional and a very delightful person. He made sure that I have understood the policy and all the instructions needed for my new contract while making me comfortable. Thank you so much Berk! The service was literally more than I have ever experienced. Highly recommended to my Friends & Families🤩
MMahinay
2023-08-06

Virgin Migration to O2

As a long time Virgin customer, I did not ask for this migration to O2, I was informed some weeks ago by Virgin that I could not change my contract At renewal, because I was already on the migration extract to O2, but not to worry, as O2 would be offering me great offers, following the transfer. This was a lie, having been forced to move, I seem to have 30 days on my sim only account before I must choose one of the very expensive options! As a pensioner, I was looking to save money, in these current financial circumstances, but O2 seem to think they can make a fast buck out of this captive audience! So, against my will, I am forced to look elsewhere for a reasonably priced sim only deal for both myself and my wife. Virgin, what were you thinking of, when you signed up with these highway robbers!
MikeD, a previously happy customer
MikeD Heywood
2023-07-14

20 + years with Virgin not one problem

Since being arbitrarily changed from Virgin to O2 my self & girlfriend have had nothing but problems with 02. Lost pictures,lost or un delivered texts,emails,whats apps. One email was delivered late & cost me hundreds of pounds-Thanks O2😜With a bit of help from O2 we should go into liquidation before the years out. Hardly anyone can get through to us when ringing. We get a text saying we missed a call. I had no problems with my direct debit payments for over 20 years with Virgin mobile the first DD’s that O2 tried to take failed because they had not successfully collated my bank details from Virgin during the enforced service provider change. The first I knew of this were the threatining emails & texts. Oh no it’s 02 as soon as I can facilitate changing we will go to another service provider. It took an hour trying to pay the bill via credit card on the phone to O2 (talking to the operator) yesterday. There were so many codes passwords questions emails app downloads after the hour still not having reached the end of my intensive examination I did not pass I failed,I had to go to my doctors appointment which I was now late for. So well done O2 you have negatively impacted my life & finances-great service. This review includes the ingredient of sarcasm I am so angry with O2. Not so much a service provider more of a bankruptcy health destructor. Bye.
benny2coats
2023-05-02

Not great

Not great service or signal in Glasgow and surrounding areas. Being charged for 5g which I very seldom get. Also was paying nearly £100 a month for not even the latest iPhone. Which has now been brought down to £70 this month guess next month will be a surprise also cos it changed every month (down right madness, Iknow I text radio shows but not that much). Also been a loyal customer genuinely since age 10 when my dad first got me a phone til now age 25 and got my own contact at 18 must of been and not once been offered a deal or anything just think it’s wild new customers get deals n bargains while I’m sat here stressed about making my bills each month but guess I will just be leaving after this contracts up because You’s are actually honking and the customers service line is so brutal can barely understand half the call handlers and I must get whoever’s new that week or something which just adds to my anxiety when needing to call for help. Apologies to whoever works for yous. Hopefully they get decent staff benefits (doubtful)
Toria black
2023-03-05

CUSTOMER SERVICE IS TERRIBLE.

I have a contract with O2 since 2016, that is, I have been using their services for 7 years. I give you my opinion about their services, it's not worth making a contract with O2 they have one of the worst connections in the UK, and when you try to use the My network app to solve connection problems they just ignore you. I tried to get in touch with them through the official O2 app but even so they ignore you, I already sent countless emails to the people where they are responsible for the complaints, even they haven't answered me until today, it's been a week. my internet problem has been going on for 3 months now. I did everything you can think of to solve this problem with my internet but they don't solve it. so you can have an idea of ​​what I'm talking about, I did the test here in the “My Network” app, my internet speed is 115KBPS Download, 0KBPS Upload, 58MS. my phone is an IPhone 14 pro Max 5G. I hired another internet plan from an O2 competitor. But it's Pay as Go. my contract with O2 is internet unlimited but it just doesn't work and I wasn't lucky enough to find a professional who respected me and my money and solved my problem.
Phone*******4155
Ley_Souza
2022-12-21

Annoying 02

Why do 02 continue to annoy you with constant foreign sales rep trying to convince you that your up for a discount your a valued customer , when you question there intelligence the line goes dead , 02 pay these people to harass you .. what are the ethics behind 02…money money money.. you could be unemployed , I’ll or even disabled. But no this will not stop 02 , what an awful company you are I regret the day I joined them. When I signed up my bill was raised, why I don’t understand if you sign a contract it should remain as agreed . No this is no the case … As a manager on the shop floor in sales of an nhs based company who speaks regularly to at least 120 people a day I will speak about 02 regularly .. absolutely awful when I signed up yes very good I got the phone I wanted but I could have got the same deal with several other providers , it’s the constant harassment from idiots who are using deceptive sales techniques to tie you into longer contracts please get me out of this awful company .. I will post my comments on Facebook, twitter and social media sites julian stephens
tescocrap
2022-08-15

Bytes Airtime in the Bit

O2 are lovely obviously because they care about the environment. I should know I bought three phones of the same model they were so so good back at the turn of the century plus a year or two. Now I use them out of necessity because other networks have poor coverage here. O2s coverage is the best but it’s still pretty slow at times and this is what prompts my review. Please please please make sure O2 that your apps and pages have the smallest amount of data on them so that they load quickest, save the glossy high res photos for the broadband connections, phones may be up a mountain, in a poor reception area on 3G but the customers still want the pages to load in maximum of five seconds and that can be frustrating, annoying and even stressful especially if one’s loved ones are miles away or in hospital. It’s not all about upselling upgrading and marketing but sometimes plain brown bag quick efficient connectivity is all that is required.
Roni Tweedrmark
2022-08-13

Can’t log in = useless! Locking devices that don’t belong to you or your network pfft…

Had a great time over the years with giffgaff who use your network but recently found one of the phones I use had been locked! Strange as they were all bought factory unlocked. Giffgaff don’t lock or unlock sims. They only sell unlocked so I know it’s not them. Quick look to the forum and I see that it’s a problem with O2 who seem happy to lock peoples devices to their network. I had to join again just to try and get them to unlock my iPhone. I may seek legal advice on this as it left me without a working phone. Hundreds of giffgaff members have had to join you in order to get your forced onto their devices lock removed. It used to be like £15 or something to unlock but that soon got stamped on for being unfair. What your doing here is even worse imo. 🤬🤮
Temujinthegreat
2022-07-05

Absolutely shocking

Where do I start they so called record the conversation to listen to funny enough they can’t seem to go bk and listen so I made out to be a liar taken over 130 pound in bills when I already paid was told to work more hours since when do they have the right to tell me this In the current state of our country been on the phone for over three hours talking to four different people all telling me different things so I’m wondering do they actually do any training if so is it all different because the information I get given is wrong every time u even go in there branch they couldn’t believe what there being told even the manager was shocked and apologised said when they told him wrong information so now I’m still not any better but 02 couldn’t care less oh we help those that need it do u really my daughter is an allergy child school trying to get hold of me and couldn’t nice one because she is now poorly all because u turned off my service even though I paid
sjjrf
2022-03-29

No service for 2 months

Haven’t been able to make call or receive text as a mast has been down since January
O2 disconnect my phone because I refused to pay my bill. I have lost business jobs because i haven't been able to make calls. Today I had to pay a ridiculous amount of money to get my phone re-connected £150 was told I get -19 credit. Not a lot considering how much money I have lost. I will be taking this to the Financial Ombudsman to deal with. I have rang 3 times been in the shop 3 times was on the phone again for an hour to customer services to get connected was put through to payment twice and no one could take my payment. Was then told to make payment through the app which I couldn’t because of being cut off. It really shouldn’t be this hard. After the last few month and service from O2 I will be changing provider and going to where I can actually get a signal and use a phone.
Louise Dentry
2022-03-15

SUPPORT FOR ELDERLY CUSTOMERS

I have been trying to assist my mother (aged 85) to get and set up a new phone, port the old number to new phone, cancel old contract and set a spend cap. We went into a store but the store could not match the online deal on Uswitch (even moving from one O2 phone to another where the old contract term has expired) so we did it online. There now seems to be 2 accounts. I have been round the houses on the website, app, chat and tried to call and speak to someone, so far without any success. My mum is totally bamboozled by the whole process so I am trying to handle it for her but every single step is difficult - the help comments don’t help, everything is directed to another online “solution” and after an hour tonight I am no further forward. I don’t live close to my mum so can’t go round and solve this in person or go in (again) to the store with her. She can’t call to get instructions as she doesn’t understand what’s needed. I am increasingly frustrated by the whole thing. I don’t know how other elderly customers without someone to assist manage the process! Even submitting this review was a trial with the “nicknames” all taken and refusing to allow the review to be submitted!
Support for elderly
2022-03-07

Service with a smile

I have purchased three mobile to date from o2.
On each occasion the staff made me feel welcome, were attentive to my need to ask questions (our late son had purchased my mobiles prior to the last three mobiles).
The transfer of data was carried out without any difficulty on the first two purchases. Time restrictions, of family meet-up required me to carry out the transfer to this mobile. The predecessor was thereby brought back for ‘sake’. That also was seamlessly carried out and now I am able to progress with Access issue to my Apple Account which, to date has been proving nigh impossible short of creating a new Apple Account/new iCloud/ new email address. O2, are the best and I am very pleased to recommend it to anyone who asks me of my mobile ownership journey.
alexblues
2022-01-01

Ray/-

Dear o2 it seems to me that you do not inform your customers about offers it’s not very nice to see the same phone that I got just a couple weeks ago with different things discounts I’ve been a good customer I think and spent a lot of money with you I got nothing with my larst phone and tried getting in touch with you but to no avail my watch battery is loading power and it’s out of warranty your offering free 3year on apple 13pro max witch I’ve just got from you seems like you not really looking arfter your exsistin customer s like you say and advertise I just do not understand stand why shame really it like sell the products and get contracts let go though the computer different departments and never get the answers your only letter your reputation down even my friends got offers earbuds ex don’t even get a charger ime just feed up with it getting ripped off
ray-/
2021-10-26

Where’s my phone!

I was due an upgrade on 30th oct . I went online and was told that if I wanted a black phone it would take 4 weeks but if I ordered a white phone I could have it next day. IM STILL WAITING!!
Because I ordered on-line they apparently can’t intervene in store and the ‘chat’ to get help on line isn’t working. I need my phone for work but it’s now costing a fortune and the battery dies by lunchtime. When I track my phone it’s still on the first stage. I’m going to physically write to them but this is such poor service. I’ve been with O2 for years and it was only this year I found out that another O2 user lives at the same address you can get discount but they don’t make this info readily available . I can’t even get it while I’m waiting for
My new phone even though it’s O2 that’s holding it up. I really want to cancel the offset and go elsewhere but can even get that far either 🤔😩
Pottyparty
2021-06-26

Poor chat function, pretty basic app made to look complex

This app largely presents browser windows in-app. It’s does the basics of showing your usage against your tariff fine on its front page, but not much else after that.
The chat function is particularly poor. It’s asynchronous (they tell you to “think of it like WhatsApp” to try to make it sound more competent than it actually is), and it doesn’t update properly. You’ll get a notification banner but then find within the app that you can’t see a new message. I have to force quit every time to get it to load the message it sent me a notification about! And they largely can’t help with what you need, anyway. I got sent to the LiveChat function on the website for cancellation (via an in-app browser window), which gave an error message. Then they told me they wouldn’t be able to give me a working link and I’d have to find another browser to use to access it.
Graciado
2021-06-19

Fake app I paid full for my device and still 02 block my number 😔

I made full payment for my device and upgrade to sim only ! In my app it show my device is fully paid but 02 keep blocking my number from last 2 month and when I call them on customer service it’s say my line rent is outstanding which is not even due yet and even i make payment it still say outstanding but never mentioned device payment and when I talk to customer service they say 1 month payment is outstanding and when I ask customer service to send me paper statement as I can’t see anything outstanding in online app they promised but I never received any proof of outstanding! Unprofessional and useless customer service 😔 they only help them self not customers I use their network for last 4 years but I think it’s time to move another network!
do i need nick name
2021-03-25

Billing Information - hidden premium rate charges

This morning I tried to find out why there were extra charges on my last O2 Bill and I found that I had called an 0844 premium number which unknown to me had hidden 55p a minute access charges which I was wholly unaware of. When I tried to find out what this number was a downloading process began which never came to an end so I had to switch off the power on my phone and then restart it to put an end to this interminable process which was running down my battery at a rate of knots. All I wanted to know was what this premium number was so that I could ensure I never rang it again. I’m not sure why this ridiculously protracted downloading process took place at all and it was also very disconcerting because the screen was flashing as the process continued and there was no means of stopping it without switching off the power. Is there any reason for all of this nonsense and inconvenience?
Jezza T.
2021-02-26

Not great

If I leave app running, once I open it again it doesn’t take my fingerprint but nor does it accept my pin. I always have to close it and start it up. I also think that the fact that you can’t easily find how to get more data is just mad. During lockdown, I am totally dependent on data as I don’t have a television or broadband. I seem to just need an extra 10mb but can’t find how to get it easily. Admittedly, I’ve only just joined o2 but am disappointed. My plan is 90mb and of course I could upgrade to more data, but I will be starting work again.... so what do you do?
Speaking of data, previously I was with giffgaff and was on a tariff that got me 80gb which was more than I seemingly needed, I always had at least 20gb spare at the end of the month even through the first lockdown. It seems to me that even though I’ve not changed what I do, it runs down a lot faster. By the last week of my contract, I’m having to not use my phone at all. Even though I’ve got full bars, it loses connectivity and there’s a lot of lag!
If I were you, choose another provider! I’ve unfortunately signed into a 2 year contract and am only 2 months in! Total nightmare!
gromi22
2021-01-25

Doesn’t do what you need

You can check your allowances, data usage and bills as it’s all there but literally ANYTHING else you can’t. O2 need to sort out their support, this app doesn’t help, for example they changed my tariff so had to sort that but couldn’t use the app. Had to wait 20 mins on the phone (after they hung up on my 4 times first), I got Disney as an extra but the link doesn’t work. The app, again doesn’t help and on FAQs online say call 202 but they hang up on you, so tried the chat function on the app but that doesn’t work as they’re ‘too busy’. So there is no way to solve problems with them. After 20 years it may be time to find a provider that I can solve problems with easily, wish I hadn’t just signed up for another 18M. This is too stressful and in this day and age should not be. The app is not fit for purpose.
bdjebakamso
2020-12-16

Worst mobile network in the UK

Apart from being by far the network with the worst mobile coverage in the uk, O2 can also pride it’s on having the worst customer service in the world too, I have had no network coverage for 6 days now, and spent over 5hrs on the phone to their customer service department to no avail.
Half their staff are either rude, incompetent in their role or just plan ignorant. I have ask for a call back from their manager on 3 occasions and i am still waiting for a call, 3 day later. And as for their return or repair department. They literally have no concept of the UK CONSUMER LAWS, and don’t even acknowledge their existence. And I have been forced to threaten legal action, ‘which I will see through’ before they would even consider looking at my faulty device.
I wouldn’t wish my recent experience with o2 customer service on my worst enemy. Do yourself a favour and stay well clear. O2 has turned into a shockingly shoddy outfit. Shame on you!! TO SPEAK TO AN ADVISOR SELECTED THE OPTION THAT SAYS ‘your phone is lost or stolen’ THAT IS THE ONLY WAY I HAVE FOUND GET TO SPEAK TO AN ADVISOR.
Senyo
2020-07-22

Everyone should get O2!

I’ve been with Three for the last couple years of my life and they’ve never gone slower.
I was stuck with a contract from Three after they failed to inform me that there is no cooling off period when you buy in store. A big statement to just “forget” if you ask me.
I’ve finally got around to being on O2 and I am loving every moment of it. From the reception to the perks on the app, the app itself is just so easy to navigate around and I’ve got Disney plus free for 6 months, doesn’t stop there... I’ve also got a free coffee every morning from Nero! I could go on and on.. but the bundle is fantastic and I will recommend O2 to anyone struggling with another network.
Milla xxxxxxx
2020-06-17

Phone service cut without notice for no reason

My bills are paid by direct debit every month. A week ago suddenly my phone bleeped when Inattempted to send a text or make a call. I thought it was a phone fault. Eventually checked my bank account- all bills had been paid. Then the nightmare non-O2 service began- a 3 day Kafka-esque circle through every click through forn’help and support sending me back to same website page. The option to speak to a person sent me back to the same page.
Finally I found an 0800 number not offered on my 02 - and tries emergency fraud. I got bounced through 5 people- then was told I had an outstanding account of £185!!! My normal payment is £30 roughly- it had indeed gone Frome Th w bank 1 June.
The bill for £185 had not been sent to me - but they cut off my line with no notice or text nothing. I would have paid it reluctantly - it turns out one call to New York for 50 min cost £130!
I am switching off O2 due to very poor service if you have a problem.
LBriance
2020-04-29

:/

Im not impressed with O2 at all lately, due to how they have not adjusted with covid 19. After waiting forever to get through a few weeks ago to explain my situation that i could not pay for my tariff bill as i was out
Of work due to covid 19 as im self employed hairdressers salon owner. I have never not been able to pay my bill and certainly never been cut off from O2 in my 19 years as a customer i first joined when it was bt cellnet. Always been a Customer to O2 however even though i explained my situation you still cut me off how cold can that be. They dont care for you as a customer you are left alone to deal with things even when times
Are hard. Ive had fo pay late payment charges for my mobile and my ipad which is unfair as my situation is out of my hand. And now my ipad 9.7 inch wont come on the screen is blank and wont light up the only noise it makes is when you put the charger on it does nothing els. What am i meant to do ???? I cant even go to a store as they are shut. I use my ipad to run my business from my home while we are shut. Dealing
With admin and stuff. Its diabolical that the theres no way to get through to get help i am very unhappy at the moment with O2, unless you figure out how to help your customers in hard times then you are going to loose a lot of them. Because i feel ive been left with no option and unable to use service that i have to pay for(ipad)
Twjsg
2020-04-08

Would never change

I have been with o2, and only o2 since my first Nokia mobile phone , about 30 years I would say. The reason I have not changed my provider is simply because o2 customer services is second to none, polite, friendly, understandable and very helpful which makes all the difference in my book. I am also very happy with my service, I can’t remember ever having any problems with my service in the past 30 years I’ve been with o2.
The only thing I have to think about is, is the o in o2 spelt with a number 0 or a letter o 🤔
All in all I am a very happy customer Thank you.
slimsiergirl
2020-02-19

Terrible service from o2

I have received terrible service the last few weeks from o2. I ran out of data 3 weeks ago and since then I have tried to Add a Bolt on 6 times - I called 4 times using the o2 number with the automated voice confirming each time that it had gone through and I would be receiving more data and each time the data did not come through. I downloaded the app today and have tried 3 times via the app - I received emails and txts confirming the bolt on had been added but still I received no data on my phone. I tried to contact the help centre via the app only to be told 4 times that the service was unavailable as was busy. I called the o2 help number and spoke to a call centre who said she had updated my phone with a bolt on and to turn my phone off and on again and the data would be added - it was not added. Shocking service.
555666?
2019-10-31

I phone 11

I’ve been with o2 for years would never go anywhere else .I’m an I phone fan and this recent iPhone 11 I’ve got just ticks all the boxes for me,love the colour the size and all the features such has two cameras all the new apps and the face recognition for security definitely a plus point and it’s easy to navigate round,no complicated instructions to trail through trying to find out how to work it also the battery life is a lot longer it’s definitely worth getting if you can in my opinion. Certainly a huge step from my last phone an I phone 6s as much as I liked that one I’m really glad I decided to get the 11 well done apple you definitely got it right still working out what it’s capable off as I’ve only had it a week however I’m having fun learning 😬👍
falkirk fc
2019-09-20

Extremely useful, but theres one thing that is annoying.

This is a great app, it’s extremely useful for many reasons. It’s easy to navigate, allows me to keep up to date with my bills, lets me check new products easily, paying bills is easy and has generally made life easier in regards to keeping up to date on my O2 contract. It’s essential to anyone on O2.
However, there’s one thing that is annoying. Trying to contact someone is a bit frustrating at times, especially when you need to speak to an actual person over the phone. They force you to use a messaging service, and most of the time they’re busy which means you can’t even send a message. I know they probably implemented this system to cut costs, having a few people monitor a messaging service is probably a lot cheaper than hiring a 3rd party call centre. Still, it doesn’t beat actually speaking to someone, especially when you have a complicated issue regarding your billing and payment. Anyone on O2 should get this app, but their customer service can be frustrating.
3p0inttriangle
2019-09-06

My O2 app

I’m grateful that I have this app as it allowed me to keep a regular check on my phone bills including the ones I pay for my granddaughter and daughter. I noticed charges for iTunes on my granddaughters bill and these had increased steadily with varying charges every month. O2 where able to put a bar on the account to prevent this happening again and transferred me to iTunes to investigate the charges. iTunes have been given some reference numbers and are currently checking it but they have also provided me with the info to investigate myself. Without the app I may never have noticed these charges as I get paperless bills.
NannyGill1958
2018-07-25

Travel add on

I am unhappy with o2 and, after many years with them will be changing my provider at the end of this contract. I went into rugby o2 store on two occasions to enquire about charges for a forthcoming visit to America. I was told on both occasions that my particular contract, as it was more than 4gb would cover America and Canada. Therefore I would not have any charges to my bill. This however was not the case. I was charged £4.99 per day every time I turned off the airplane mode, even though I did not make or receive calls or send texts for 4 out of the 5 days charged. I do not understand why the system has changed where I could receive texts free but would only be charged 50p if I sent one and if I made a call it was so much per minute. I didn’t need data because most hotels and restaurants provide Wifi. My husband is with 3 mobile and was able to use every aspect of his phone the whole holiday free of charge.
cooksdelight
2018-06-26

Not really for use with mobile data

For an app that is about your mobile phone you would expect it to be primed for use on mobile data. The app is great when you can get it to load - however if your phone only says that you’ve got 3 bars of 3G then getting it to load is a real problem. Fine for those who live in areas of permanent 4bar 4G but for the rest of us who don’t trying to see your balance can take half an hour. Either the app is not primed for mobile data usage or 3G doesn’t actually mean 3G with O2 and don’t even bother trying if you have less than 3 bars of 3G - it just won’t work.
If I could actually get the app to work smoothly then I would give it at least 4 stars but unfortunately it is either that the displayed network strength (3 bars/3G) is a hoax or the app is just not designed for mobile network data use.
scb13_user
2018-05-09

Unfortunately disappointed

Never had a problem before but ordered a new phone online, went through all the bits and pieces online, took payment, thank you for your order it will be with you in 2 days - ordered my daughter a phone on a separate order. Received a notification that my phone was on the way and all that has been delivered is a new sim. Phoned to find out where the phone was and told that it would be delivered today- it hasn’t arrived so phoned back again and was offered my line rental back and my £20 that I’d paid for my phone. I honestly think that is shambolic for a customer who has been with 02 for nearly 10 years
MrsGracing
2018-03-26

Another disappointed customer.

I’m not impressed with o2 whatsoever I used to have o2 pay as you go with my iPhone 6 £15 a month and it was plenty data etc and never ran out. Now I feel I was persuaded into a deal of unlimited txt and calls and 4g of data for £19 a month and also paying £17 for the iPhone 7 from the o2 shop and now just after 2 weeks my data has ran out which has never ever happened I went into this contract and listened to the salesman in 02 shop and I’m now regretting it. I don’t need the calls and txts as I never use them all I needed was data and now ran out so what’s the point In having the phone - I want to cancel but cannot as I’m past the 14 day period..!
sy4eva
2018-01-13

5 STAR APP

I’ve recommended this O2 app to family an friends, ‘Why’ because it gives you all the information you need and require, at the end of your finger tips.
• Let’s you keep check of your data usage, so if your running low, use the app to add a bolt on, the good thing about adding a bolt on, what you don’t use rolls over to the following month, how cool is that.
• Also lets you keep an eye on your minutes, texts and your monthly billing.
• Shows you how much you have paid of your device, and what you owe, so when your due an upgrade, O2 will let you know.
• What l like the most, is the ‘Help Service’ which is built into the app, you have a problem with your devices, or billing, you can speak with an O2 Guru online or give them a call, their customer service is outstanding, they are always happy to help in any way they can.
l have both an iPhone and an iPad with a combined billing service. This is perfect for me, one less direct debit to think about.
O2 have combined everything together, in one small little package, they have really thought of everything. This app has made my busy life style a lot easier, so worrying and stressing about my monthly bill is now a thing of the past‘ l can’t rate it enough’. That’s why l have given a 5 Star rating.
From Yours Truly
LadyBentley
LadyBently
2018-01-05

Good company !!

I’ve been with O2 for nearly 15 years, they’ve always been helpful, polite and great value for money (if you’ve been with them long enough) coverage is generally really good.
My 2 gripes are that their recycling prices are poor, I recently exchanged my iPhone 7plus for an iPhone X, the recycled price they offered was easily £200+ less than what I could have received elsewhere (not just Ebay)
Secondly, there should be more competitive prices if you add a second phone or additional contract sim only deals if you decide to add them on O2 but their O2 priority offers and deals seems to offset any negatives so no real complaints, I’ll stay with them. I moved from Vodafone and I’ll never go back (loooong story)
Mr GE