Name: NatWest Mobile Banking
Rating: 4.8 (453076 reviews)

Updating

NatWest Mobile Banking

National Westminster Bank plc

#6 in Top Free Apps > Finance

-3

#8 in Top Free iPad Apps > Finance

iPhone Screenshots

iPad Screenshots

Description

Did you know that over 9 million customers now use the award-winning NatWest mobile banking app to access their account every day? Download our app today to make your day-to-day banking easy, quick and secure.

Why the NatWest app?

• Set up current, savings and student accounts instantly

• Enable multi-factor authentication (MFA) for better security and send high value payments in-app, amend payment limits and more

• Apply for Buy Now, Pay Later (BNPL)

• Split a bill by sharing a payment request link with multiple people at once

• Get Cash in emergencies with a unique code without using your card

• Save your spare change with Single or Double round ups

• Discover our additional apps and services, including mortgages, home and life insurance and loans in one place

• Favourite payees to send money faster

• Calculate your carbon footprint and track your progress

• Budget easily by managing your monthly spending and set categories

• Set up an instalment plan to repay a credit card purchase over a set period

• Add your other bank accounts and see them in one secure place

• Freeze and unfreeze your credit or debit cards at any time

Apply for a Premier account

• Premier Select account – a premium account with no monthly fee

• Premier Reward account – For £2 a month you’ll get £9 a month back in rewards, earn at least 1% at partner retailers per transaction and much more

• Premier Reward Black account – for £31 a month you’ll get airport lounge access, travel and phone insurance, 24/7 concierge service and much more

Apply for a student account

• Open an account today and receive £80 cash and a free Tastecard

• Apply for an interest-free overdraft of up to £2000

Important things to know

• There is a maximum of 5 payments totalling £1000 per day. You must be 16+

• Get Cash - Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked)

• Touch ID and Face ID are only available on selected devices.

• Credit score available once opted in through the app, to customers over 18, with a UK address and is provided by TransUnion.

• Spending - you must be aged 16+. Only available for Personal and Premium Current accounts.

• You can freeze and unfreeze MasterCard credit cards and debit cards.

• You can create one Travel Plan at a time, for a maximum period of 90 days which include up to 7 countries. Each country needs to be registered separately. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking and only in your name. Joint account holders should register separately.

• Managing your receipts is available to Business Banking and Premier customers only.

• Our app is available to customers aged 11+ with compatible iOS and a UK or international mobile number in specific countries.

• Please make sure you accept the following permissions before starting:

• Allow the app to communicate through your network

• To find your nearest cash machine or branch you’ll need to let the app find your location

• To ‘Pay your contacts’ the app will need access to your contacts list

Please note, the app contains images when logging in that may cause a reaction in individuals who are photosensitive. You can switch these off for your device by visiting the settings menu and the accessibility menu where you will be able to find motion and visual control settings (note this is not within our app but on your devices settings itself).

To download the latest app version, you should have an iOS device with OS - 14 and above.

By downloading this app, you’re accepting our Terms and Conditions, which can be viewed at natwest.com/mobileterms. Please save or print a copy along with the Privacy Policy for your records.

What's New in Version 7.38.0

• Credit card balances will now update within a few minutes once you make a payment so it’s easier to keep track.

Seller

Name

National Westminster Bank plc

URL

http://natwest.com

Information

Developer

National Westminster Bank plc

Version

7.38.0

Size

478.8 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

4.8 (453,076 Ratings)

App Store: Customer Reviews

Keep on Top of Acct

–

Brendigger

–

2024-01-29

Version 7.37.1

I am able to keep on top of my spending. I know almost immediately when money has gone out or come into my account. I am able to pay payees the same day. Whilst I love my app, I still do not want to lose my high street banks.

So annoying!

–

Pinkeyegirl

–

2024-01-29

Version 7.37.1

Works once or twice then crashes every time you open it and you have to delete and reinstall it. Very annoying. Please sort!

Easy to use and feature heavy

–

Reviewer_Carlisle

–

2024-01-28

Version 7.37.1

Out of my bank accounts currently, the NatWest app is my favourite. It might not be the best for product offer, interest or customer service but if you need a good app it works well. The app is complimented to fit all types of devices well and is visually appealing with a custom dark background. The app menus can be a little confusing and difficult to navigate, but once you get used to it, you will start to appreciate all of the functionality. It’s great to be able to see your accounts with all banks, and request payments using PayIt links. The app seems secure and still provides good freedom, unlike some. My only suggestion would be to raise the limit for cheque deposits and allow you to open savings accounts instantly instead of taking around 24 hours, something like Nationwide can do.

Does not recognise merchant codes

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Chuffmaster2035

–

2024-01-27

Version 7.37.1

It is strange that a banking app in 2024 requires you to manually categorise all transactions, all other apps I know can tell a takeaway from clothes shopping. Quite an annoying letdown.

Non resolvable issue

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lena288

–

2024-01-27

Version 7.37.1

An customer service informed that I can’t make payments due to app fault as they can’t trace the problem at their end

Missing features on my phone

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82737737373884

–

2024-01-27

Version 7.37.1

Cora has literally never worked for me and I’m missing features like card freeze etc maybe because of my phone type iPhone mini 12??? Please sort it out

Oliver

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LeroyDancer

–

2024-01-27

Version 7.37.1

Has great functionality but a massive flaw is that you get notifications sent to your Home Screen then when you click into the app there’s no sign of the notification.

Useless biometrics!

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High priestess

–

2024-01-26

Version 7.37.1

I don’t know why this app doesn’t use the biometrics already registered on the iPhone. It uses its own, my face has not changed and I’ve been locked out of the app three times this morning! This is my business account and I need to move money to another account but now I’m unable to do so! Sort it out!!!

Transfer money between accounts

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Pengelli

–

2024-01-25

Version 7.37.1

No trouble simply done

Mr G Dart

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Chiefy947

–

2024-01-25

Version 7.37.1

Very easy to use

Mrs L Murphy.

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daisey25

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2024-01-25

Version 7.37.1

Found it so easy to transfer money.

Ordering new card

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Bricklayer 30

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2024-01-25

Version 7.37.1

Great app however not clear or obvious enough for card options eg ordering new card and cancelling the previous/current faulty or lost card could be made more obvious or straight forward otherwise great app

Making a Transfer

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Irritated 444

–

2024-01-24

Version 7.37.1

It was very easy to make a transfer

Thank you

Difficult times

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Dona/Kebab

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2024-01-24

Version 7.37.1

Thank you for your patience and support

Mr warren

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philrsbbit

–

2024-01-24

Version 7.37.1

A great service

Best banking app out there

–

Jason James R

–

2024-01-24

Version 7.37.1

Ease of use, speed of updates and transactions makes this easily the best app out there.

Seamless transaction

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Trickyras

–

2024-01-24

Version 7.37.1

Web site is very good indeed , user friendly too..A seamless no problem transaction.

Cheque deposit STILL doesn’t work

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Personofology

–

2024-01-24

Version 7.37.1

When are you going to fix this ? No banks open to deposit into but “you can use the APP” I’d love to- but get a message saying ‘we can’t accept it right now’ every time. Very poor.

Apple pay card colour

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waves7156

–

2024-01-23

Version 7.37.1

Why is that the natwest credit card which is green shows up in apple pay in blue colour and the reward credit card which is blue shows up in apple pay in green colour?? That’s so confusing when paying. Please fix this

Amazing app… three years ago

–

Chris Rollason

–

2024-01-23

Version 7.37.1

It’s astounding that a company can receive an award for the quality of their app, and then spend the next few years systematically tearing it apart. It is awful now. Unnecessary extra steps were added to almost everything you do.

Early Days Yet

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simple for me

–

2024-01-23

Version 7.37.1

I’ve just signed up to the app so to soon to truly offer a full insight. First impressions are it’s functional and does what it says on the tin. The app though appears slow to load and from my initial impression it’s not straight forward to navigate. Hopefully as I get more experienced using it I will find it easier to use.

Bank Account

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Najaah@

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2024-01-23

Version 7.37.1

Yesterday I went to NatWest bank in Croydon I was assisted by a lovely lady who came

down to help me to open another bank account very easily and quickly she was very efficient and guided me step by step I think her name is cynchia don’t remember too well

Many thanks for your help

Najaah

Good bank.

–

Abdullah quraysh 7

–

2024-01-20

Version 7.37.1

Excellent service.

Biometric push

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Sneekyneeka

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2024-01-20

Version 7.37.1

Been with this bank for 45 years. The way they are pushing this biometric nonsense, you can’t even change the nickname of your account without it! I will be finding another bank.

Worst bank, worst customer service. AVOID PLEASE

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HS CARPETS

–

2024-01-18

Version 7.37.1

Tried to Open an account, did Submitted all the necessary documents but because due to AI process all the applications there was an error and it was Stuck, tried to Chat to the customer Service online, they weren’t helpful at all, keep asking same details over and again, at the end when they couldn’t sort out a simple AI error, they said you need to go to the branch, next day went to the branch with all the necessary documents, they processed all documents successfully but when they went online they spot the same AI error, so they said you need to speak to the online team. Again wasted 45 minutes with online team and you know what they suggested “ go to the branch please”. Waste of time. Avoid this Bank.

App site

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Fizz C

–

2024-01-18

Version 7.37.1

Very happy on the whole, but How do I Logout. ??

Easy to use

–

Tc33441111

–

2024-01-18

Version 7.37.1

Straight forward and easy to navigate around and lots of information

Doesn’t work

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Tripp..

–

2024-01-18

Version 7.37.1

The view card details tab does not work

Fantastic Banking App! One of the best.

–

Bicaz_20

–

2024-01-17

Version 7.37.1

Natwest mobile banking is a fantastic banking app. I’ve used many banking apps over the last few years and this one is one of the best. It has everything you’ll need to manage your bank account(s) on a daily basis and the user interface is flawless. There are so many features but to name a few… pay contacts, send people a QR code to make a payment to your account, share account details within the app, round up into savings accounts, check your credit score, transaction history shows merchant logos and location, notifications for when money is paid in/out and you can even use the ‘get cash’ feature to withdraw money from a Natwest or Tesco ATM without having your debit card with you, split the cost of bills with other people. In my opinion this is the only banking app which has the same experience and amount of features as the mobile only banks.

Worst banking app out of 6 that I have

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Vorontsov YA

–

2024-01-17

Version 7.37.1

Impossible to install. Lots of unnecessary data to remember and you have just 5 attempts. It’s just a shame. Start living in 21st century and and authorisation with the second device or with QR codes!

Great app

–

Kaz.uk

–

2024-01-17

Version 7.37.1

Everything is so easy to do with the app

One of the best our there

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1c-HS

–

2024-01-17

Version 7.37.1

The best functionality, regular and useful updates. This app is one of the best banking apps out there. Well done to the development team!

Great interface but….

–

Ninjago 4.0

–

2024-01-17

Version 7.37.1

I have used this app for several years with no issue. It’s pretty easy to use.

However, and this is a big however, the “Chat” function is the worst I’ve ever seen with a bank!!!! It’s fortunate I don’t use NatWest as my main bank but rather as my 5th account!

When getting in to Chat for help, you’re connected with the absolute slowest and dumbest chat bot.

The answers you can give are predetermined as well. Once you do eventually get an option for an agent, it can take an hour for them to reply. However, if you re-open the app too late to get back to them, the chat won’t let you type your response to the agent and you need to go to the chatbot and wait for the agent all over again!!!!

If tour eventually get through and connect to an agent, they can take 15 minute intervals to respond!!!

If chat and support were better, this would be a 5 star app… however… it’s taken me 3 days to get through to someone via chat and agree I did, I started typing another query but the agent closed the chat straight after asking if I had anymore queries… within 10 seconds… horrendous!!!!

From Sia

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karmadarena

–

2024-01-16

Version 7.37.1

Excellent

Terrible banking app

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Josh16372

–

2024-01-16

Version 7.37.1

I cannot log into my account and have been frozen for years

Text in app is too small, does not respect accessibility settings

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iamandrewfishburn

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2024-01-16

Version 7.37.1

The text in the app chats and notifications is too small and doesn’t respect settings from iOS to increase the text size

Update has made app more difficult to use.

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MZZ7

–

2024-01-16

Version 7.37.1

Transferring money between accounts and to account abroad was simple with old app. Update has made it worse.

Ref

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Manchestaaa

–

2024-01-16

Version 7.37.1

Easy to navigate the NatWest mobile app and good support

Update makes it too hard to view transactions

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spctrm

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2024-01-16

Version 7.37.1

I’ve used this app daily for the past few years…but the latest update makes viewing transactions really challenging. I am on iPhone SE with larger font and when viewing transactions the top part of the screen no longer scrolls up out of the way. It now takes up more than half of the vertical space making it possible only view 2 transactions/dates at a time. Why did you change this? I don’t need to see the balance value all the time. I’ve clicked to view transactions not the balance. Please at least reduce the size of this area, and please test your app on larger font sizes and small screen phones!

Biometric recognition

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Nemesis231257@

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2024-01-15

Version 7.37.1

The app is not user-friendly.

I tried to add a new payee to the app, and it crashed suddenly. After several tries, it took me through biometric verification, and it couldn’t stay on more than 2 seconds longer to carry out a read. It kept highlighting it couldn’t read my biometrics. After 4 attempts, it locks out and forces you to sign up again; numerous times, I have deleted and installed the app 3x. I called customer services, and they have been of no help.

Decent app but rubbish cheque depositing

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pbm0756

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2024-01-15

Version 7.37.1

I really don’t understand why you can regularly fail to successfully bank a cheque when the two photos are perfect. This stops a good app from being a great one.

Excellent service online

–

L Gloria

–

2024-01-15

Version 7.37.1

Thank you for making online banking simple

Transfer between accounts

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quakeriats2021

–

2024-01-14

Version 7.37.1

The transaction was smooth and straightforward.

Keep it simple

–

Luvamandada

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2024-01-14

Version 7.37.1

Liked it better before you just get used to using the app as is and they change it Leave it alone

Missing functionality

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bvpi157

–

2024-01-14

Version 7.37.1

Is anyone else having issues with manage card functions? It works on my debit card but not credit card on the app.

All in one!

–

OCF.

–

2024-01-13

Version 7.37.1

Easy to use, all-in-one app. Very useful, happy with it.

NatWest app

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Max19861986

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2024-01-13

Version 7.37.1

This was a good app until I got a new phone and came to reinstall the app. It’s an absolute nightmare if you don’t know your password and pin which I didn’t. I went into the procedure to find this info out. They send you a code via text. As soon as you open the text to read the number it kicks you out of the app. You go through the same thing over and over again. Looks like I’ll not be using a NatWest banking app anymore.

Rubbish Biometric Approval Process

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Philby&Co

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2024-01-13

Version 7.37.1

Dear NatWest, your app is actually hugely effective in managing my finances but…..

The “biometric approval” system you use is worse than useless. It’s invariably needed to approve a new payment/bill in my case. It’s failed to recognise me every time and I’ve had to delete it with all the complexity that involves.

I had registered my face (with glasses on against a plain white background). That worked once then failed and the NatWest human operator I spoke to recommended reinstalling and taking the initial photo without my glasses on. It worked - twice. The third time it didn’t recognise me and locked the phone (iPhone 13 Pro). Without my glasses I do a fair impersonation of “Phil Mitchell” (it’s not a good look I admit). But the app and its software fails to recognise me in good light etc…

It’s not good enough! The iPhone has Face ID and it’s only failed when I’ve been dressed up with hat scarf and sunglasses for a cold day on the water. Other than that it’s perfection personified.

NatWest - sort it out please

Not intuitive at all

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DoesntHaveToCostMoney

–

2024-01-13

Version 7.37.1

Trying to make a one off credit card payment is not intuitive in any way.

Those damned notifications..

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critical_period

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2024-01-11

Version 7.37.1

Please, do something about the notifications. I understand people get off on notifications these days but if you must display a notification for every single thing that happens in banking, let there be a way to mark them all as read in one go. Every time I reinstall the app I have to sit there swiping through literally hundreds of notifications, mostly old approval requests. It is painful, it takes ages. And you have to do it to get rid of the persistent notification badge on the icon. Absolutely annoying AF.

Not for me

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smurffy:)

–

2023-12-15

I really don’t like that in my iPad it needs to be landscape, I find it really bizarre and it’s really awkward to use the iPad when it’s in my stand, it literally makes no sense. I didn’t like the running balance and I don’t like the space wasted on things I’m. It interested in. The worst bit is when the app literally takes you out of the app & into Safari for everything, I’m not sure what the point of the app is to be honest. Anyway, I took advantage of the £200 incentive afte4 years with the Halifax, their app though obvs way more familiar, is much more intuitive. No running balance either, I dint know why. I like to know how much is un my bank before my salary is paid, as I clear that out, but I have to do the math. For me, personally , it’s way too dark. Mad. Anyway, good luck!

Also, nothing works! Trying to make an additional payment ‘oh no something has gone wrong’ trying to use the chat bot, blank page. This is so annoying, I really should have stayed with Barclaycard, my error :-(

Switching reward

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Denjaq

–

2023-11-29

To keep it short. My husband opened a credit card account and I said I would do the same! The bank person asked if I had any savings to which I said yes! After a few questions and buttons pushed on her computer, I was told that if I switched the account to Nat West I would qualify for £200 reward. This was in the summer. I called into the branch a month later as I hadn’t received this £200 and was told that I’d definitely qualified and just wait. Another month and nothing so went back and the staff didn’t know why so told me to lodge a complaint which I did. Ive had an email to explain that I should get it sorted out in the next coming weeks! I’ve since lodged another complaint. Heard nothing. I said in my reply that it would have taken less time to press a button to transfer my £200 than to send me the two emails.

I now will have to go back into town and visit the branch!!! So much for having a branch office! I find it quite embarrassing!!

Not happy

Unclearable notification

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HatePlusNet

–

2023-11-04

Accidentally opening the app 10 times a day because I can’t kill the notification bubble because it wants me to set up biometrics. Driving me mad, uninstalling. The Zeigarnik effect is a psychological phenomenon describing a tendency to remember interrupted or incomplete tasks or events more easily than tasks that have been completed. The perpetual notification is merely a trick on their customers to irritate them in to logging on more frequently, or completing some task they want you to do that would otherwise likely be ignored. I feel insulted and irritated by NatWest and this ?!*?!*?! notification that can not be cleared. If it’s not fixed on the next update I will just move my salary to another bank. If we don’t want to use biometrics, don’t manipulate your users with ancient psychological trickery. Before you get uninstalled and totally replaced by internet banks. Are you ever going to fix this?? Update came and still the perpetual bubble. Uninstalling. Can’t mark all as read, u expect users go manually clear hundreds of notifications. Stupid annoying app.

Good app but biometrics still need tweaking

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Zabb96

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2023-09-01

Re registered to do some larger transfers but still have difficulty in using it it doesn’t appear to like glasses so I take them off then I can’t read the instructions then you get clove to an area with stable lighting well I have tried everywhere the conservatory the kitchen the bathroom living room even outside nowhere seems to be suitable then you have to blink after blinking furiously sometimes it will accept but most it times out the you have to start again so on with the specs and off we go again this is very tiresome and not user friendly for the older ones of the population. I use facial recognition to access my phone all the time with no issues so surely this can be made easier for people to use thank you and also to remove it from the account you’ve guessed you need to approve it wit biometric authentication come on Nat west help us oldies out!

Suspended account

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Podcast Roops

–

2023-07-21

I’m deeply disappointed with Natwest (I’ve been with Natwest since I was 19 and am now 53, by my 54th I doubt I’ll still be a customer) particularly the business banking branch that I’ve had cause to telephone 7 times in as many weeks and my business account is still suspended despite being reassured that it would be accessible by close of play each time I called. I’m at my wits end and cannot see the point of further calls as I’m being lied to. Payments are now being refused and suppliers are cancelling their services and I can’t be paid for work I’ve undertaken. Running a business on your own is hard enough these days without being undermined and sabotaged by your bank. I’m not even sure if anyone will read this but if you do I’m in trouble and need my bank to support me not undermine me. My clients are starting to see me as unprofessional and it’s a sickening way to be treated. I will be closing my business account and all my other accounts with Natwest as soon as possible and I’ll be taking this further until I get an explanation. I’m not someone who loses his temper and gets vindictive but I’m getting close to it. Please sort this out

Love it

–

Kellie1133@@@

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2023-07-02

I recently switched from HSBC to NatWest and so far it’s been faultless….. Only thing I would like to see is incoming notifications for money received (wages etc) App gives notifications for money out and has great notification settings but never for money incoming 😞 The app itself is absolutely fantastic and modern I love the app it makes banking enjoyable 😁 Lot more updated than some banks love the savings incentives and varied choice of savings accounts. Switch went ahead with no problems at all im glad I moved to NatWest 5 💫

Unfortunately decided to leave NatWest and the only reason was money received never gives you notifications so if family is transferring money in you have to keep checking the app. Wages also don’t show when received unless going onto the app so no incoming notifications I’m not used too apart from that no issues and a good bank.

App is ok but as a means to get help - useless

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Jean Claude Val D'Isere

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2023-06-02

Unfortunately as is the way with many banks, they like to usher you to their ‘intelligent assistant’ channel rather than direct contact with a human. I had spotted a standing order that was being sent out same day when it had been previously stopped at my bank… this is first month after account switch. I attempted to use chat to escalate my issue but was after navigating past the less than intelligent chat bot to get to a human I was informed a real person was in high demand and I may have to wait up to 4 hours for a response, which would have been useful as that would have been the same banking day and permitted a cancel of said standing order, however almost 8 hours later after I had gone to bed (after 11pm) a note came back on the chat saying it was too late to stop the payment as it had gone. Quelle surprise. So hence my title. Ok for general banking but rubbish for help.

Nearly there!

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iTzHazZx

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2023-05-31

Overall a fantastic app. Just a few things I would add.

Deposit Notifications - When money is deposited into your account via faster payments. If someone has transferred you money it would be nice to get a notification rather then having to open your mobile banking in front of someone to check the money has gone in. Equally it would be good to have this notification when you receive a refund from companies so you know money has gone back into your account.

Additional card holder notifications - it would be good if an authorised user on your credit card generates a transaction notification. It seems silly that as the person that is overall responsible for the card they don’t get spend notifications.

Blink into the camera to prove its you - rather silly when you can use Face ID to open your mobile banking why just not use Face ID again to authorise the payment. It also would be good for the app to not notify you when you have changed a reference number. Let me pick a reference number every time without saving the last one or telling me it has been updated. As someone who transfers money to people who get me stuff when they are at the shops it’s very annoying.

In control

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the rigg men

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2023-05-30

I enjoy this app immensely and find its relevance high on my app usage simply because I can see what’s going on in my account meaning I am always in control of my money.

I do think its important to be able to look at your account status when you need to know something has been paid or not. It’s not helpful having to sit and worry or wonder about it until you go out to a cash point or bank.

I find it so much more convenient since the banking apps are so much quicker and easier to organise my finances myself when I am able to. It saves so much time and reduces the chance of making a mistake with your finances.

There’s so much more to the app that I like too and I certainly would be lost now if I couldn’t use it.

Easy to use

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Katlin 115

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2023-05-27

I love this app. It is very easy to use and saves a lot of hassle logging into online banking on a computer. However, there are a couple of gripes. I would like the facility to create my own categories in my current account. Eg Charities. I have to lump these in with Other at present. Also, I would really appreciate the facility to download PDF statements for my bank accounts. I can for credit cards so why not bank accounts? Give me those and I will give five stars. Since writing this I notice that there is now a Charities category within the Other category. However, there is STILL no facility for downloading PDF statements for bank accounts held. I use this all the time for credit card statements and it irks me that I have to go into my online account to download band account statements. I am sorely tempted to reduce the number of stars to 3. The only reason I haven’t is because the categories issue has been dealt with. Come on NatWest. The app is great in all other respects. Give us PDF bank account statements, PLEASE.

Issues With Accessibility And Its Not Just The App. I doubt anyone really cares.

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vipodcasting

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2023-05-26

NatWest is very good in general for self service but, customer service is awful with a chat bot which just gets in the way, asking questions several times when all you want is to chat to a human. The app itself has some accessibility issues for those of using Voiceover, the native screen reader for IOS. A non exhaustive list below: 1. Blink To Confirm: Is extremely difficult to use when you can’t easily centre your face and blink properly due to your eye condition. Voice ID within the app has been promised in the app but, not materialised. 2. The budgeting feature doesn’t work properly with Voiceover. 3. You can’t double tap on links which the chat bot gives you in the chat window. General: The NatWest vulnerable customer line seems to have been scaled right back with an announcement saying that only people over 70 can call it. It also didn’t recognise my customer number when I keyed it in which suggests that feature is broken too. Finally fo now and I’ve obviously stopped counting: Archived statements through the app are completely inaccessible when using Voiceover. I don’t understand why banks like NatWest keep getting plaudits for being accessible when they are at best inconsistent in their approach to it and at worse have no real plan and roadmap for the continued development of it.

One of my best “life admin” app experiences

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Aidan England

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2023-05-07

I’ve been a NatWest customer for many years and have seen them increase their focus on simplifying their self-service experience greatly over that time.

The app has gone from strength to strength over the years and made my online banking life far simpler as they’ve gone.

Whilst I’d still give 5 stars for the quality of the app (and the attention NW seem to pay to improving it) there are a couple of niggles I have which would be great if put right. I’m listing them in this review in the hope that the app team monitor these, as I couldn’t find another way to give feedback 🙂

1. The app often errors if I don’t force quit but leave the it open in the background, telling me there was an issue establishing a connection. It’s a minor inconvenience as I know I can just come back in a short while and it’ll be fine, but it’s a fairly regular occurrence and the app doesn’t offer any explanation as to why.

2. The notifications tray, whilst very useful, doesn’t offer a means to clear notifications en masse. In the vast majority of cases, it’s informing of things of which I’m already aware, so I don’t feel the need to read the notification; however, the UI forces me to open every alert to mark it as read (which is quite time consuming). It would be great if the Notification Centre had either a “swipe to mark as read”, or “mark all as read” function (or both!)

Horribly difficult to use

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pookie snackenberger

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2023-04-18

Moving money between accounts has suddenly become overwhelming difficult. Why do I HAVE to set a preferred account? I don’t want or need to set a preferred account - and being forced to means i now have to change my ‘preferred’ account every time because it’s not actually my preferred account - just the one I happened to need to put money into the last time I did so. For someone like me with information processing disabilities, this makes moving my money between accounts extremely stressful to the point of making my money less, not more, accessible. If some people want to set a preferred account because that’s better for them - fine, they should be able to choose that as an option. And so should those of us who don’t need or want to set a preferred account, be able to have the option to say NO to setting a preferred account. The past few weeks of NatWest’s app is making my life a nightmare - the above is only one of the ways that is the case.

Deposit a cheque … a good feature, but …

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bussteve

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2023-02-16

This is a very good app, generally, but it has faults. I’ve example of this is the recent new feature which enables you to deposit a cheque by simply scanning a cheque from your phone. It is well executed and thought out. BUT there’s a problem, and one that others may have noticed: once you get a thumbs up that the deposit has been made, no reference is made to the amount until it has cleared. For goodness sake, NatWest, fix this omission now. How on earth could of have been left out?

Within the app, you only have to make a tiny change to a payee, for example, and the app (quite rightly) texts you. I would have expected the deposit to have been referenced somewhere. Anywhere! Maybe pending, or a new section.

Another example is that when you make a transfer to another account (another NatWest account), any helpful reference that you add to identity that transaction is missing. When you get a PDF, for example, of such a transaction, there is no mention of any identifying reference. Again, how could this happen?

The future is now

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WhittyLass

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2023-01-19

I really love having the immediate access to my accounts via this app. I rarely even bother going into a physical bank anymore. Especially now you can pay a cheque in via the app too.

As someone who has struggled with debt and money management this app means I now know where every penny is and what’s been spent and what’s available. I like all the additional features and I have found it easy to navigate and use the ones I’ve chosen easily. The ‘Round Up’ idea isn’t new, but as I’ve not actually gone back to carrying physical money post the last two years, I don’t have change to put in a jar! This does it for me, and it grows quickly and doesn’t hurt a bit 😉.

As I become more and more physically limited and disabled having the ability to deal with all my financial needs online is an absolute godsend.

Best banking app

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anj_x

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2022-12-10

With NatWest you can do everything from the app, the few things that I have done are change my address, get the money put back into my account that was wrongfully taken out, tell them that I was abroad and withdrawing cash. Absolutely everything you can think of, opening savings accounts and current accounts, checking my credit score. Speaking to someone whilst I was in work on the online messaging service and getting a text message when there was a reply to view instead of having to wait on the unopened chat for long periods of time. The bank itself are all about their customers, I’ve had annual phone calls since Covid-19 started and I’ve had help with no interest amounts in paying off my credit card during the hard times when I was jobless due to Covid. So I’m thankful and will forever remain a NatWest customer. I have so far spoken to Ana Gordilho who guided me through buying a house and Andrea Pereira who talked me through the benefits of being a NatWest customer. Both of them have made me feel comfortable and confident with my money and lifestyle.

Easy banking

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17_Matt

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2022-11-04

I gave this app 5 stars for some very simple reasons. It’s so easy to navigate, as soon as you open the app you are presented with a concise summary of all your accounts including credit cards with out having to search for each account, these summaries are easily expanded for more detailed look should you need to check on a transaction, filters allow you to narrow the search making finding a debit or a credit to that account even easier.

Quick to use payments and money transfers are made possible with just a few simple clicks.

Finally, working out of the UK in various different countries for most of the year this app is all I need to stay on top of my finances. It allows me to notify in advance the countries I’ll be travelling to so there’s never a problem using my cards when I arrive. There are many features which I could praise but the list is too long.

All in all I truly believe this app saves me time and money by allowing me to keep track of my spending activities at a glance. I highly recommend this app to anyone who’s serious about taking charge of their finances

The app lags behind other banking apps

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Salima87

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2022-08-08

Don’t be fooled by the only glowing feedback- I bank with NatWest and 2 other banks; the technology such as face recognition and paying in checks first done by Barclays - credit scores etc. but I’m glad NatWest finally caught on.

I had considered closing my account before due to the primitive app and lack of access to high street banks but didn’t when they finally pulled their socks up and caught up. However I feel they’ve gone a little to tigger happy with their add ons one gripe of my is the in app authorisation it delays the vendor from accessing money and you’ll find payments pending in your account for a week or more. Seriously what’s up with that NatWest- and not it’s not the vendor it’s your little app because I’m finding myself having to pay twice as I did on a family holiday and one doesn’t always have spare thousands laying around to pay twice all because the money is held in limbo. My only solution is to find the time to switch accounts to another more accessible bank as it’s time consuming and an extra step to have transfer large sums to another banking provider just to have a smooth transaction.

Rubbish

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Tryingtoreviewthisshitapp

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2022-08-05

Wow! After 5 years I’m relieved they closed my account, I have asked for an overdraft for years and constantly refused, instead they have been charging me £12 when they pay a bill for me and £12 when they refused a bill, being self employed sometimes money doesn’t arrive in time, NatWest rip you off for the privilege, Instead they could offer an overdraft which would be paid into and offset everything. Even when covid struck they wouldn’t offer an overdraft instead forcing companies to take bounce back loans. A couple of days ago my business card declined, I wasn’t sure why when funds were there, today I tried to log into my online banking which wouldn’t work, I called customer services which was a pain to get through to, the chap on the phone never mentioned anything just that he couldn’t do it, I then spoke to someone on Cora after being bored to death by Cora chatbot, this is where I learnt that my account had randomly been closed with no notice or reason, I’m furious as two large payments were due to be made today and now won’t be and not quite sure how to get paid with no account. Avoid this bank so unprofessional.

Credit score feature is incompetent

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xperson

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2022-07-25

The app itself works ok, but the TransUnion credit score feature is not

exactly the best out there. Even when you tell them their information is incorrect they want to blame it on a third party ie my local council for a break in my voter’s register status. Even though it is blatantly obvious that there is no gap and it is just a quirk of the way the council compiles the voter's register. Presumably other credit rating agencies use the same data and they (Experian) get it right. Worst part about it is, having told them it is incorrect they want me to provided them with proof that I was on the register for one 8 month period during the 36 years I have lived at the same address. They know I have lived here for that period, but will only show me as being on the register continuously for the last 67 months since some random glitch in their’s or the council’s records made a gap. NatWest if you are going to provide customers with their credit score at least use a company that gets it right.

Great app

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Ahniece

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2022-06-29

Love the app, love the bank, can’t go wrong. Never had an issue with NatWest and I’ve been banking with them since 2012. I’ve banked with others but its not the same. I’ve got multiple accounts now, current, savings and credit so its super easy and convenient that I can log in anytime and see all accounts straight away. Also the other extra lil modifications and additions to the app every now and again is also good too like the money goal thing and the spending category where you can see what you spend and section them into categories. It’s literally therapeutic at this point 😂 I love it in my spare time. Most importantly theres a ‘contact us’ in the app under help which gives you all the different ways to contact NatWest without going through many tabs and buttons - very quick and easy to just get things done and seen too! Thats what it should be like 👌🏾👏🏾

Causing concern

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BogHogger

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2022-06-02

1 star to gain attention,the app is brilliant but....for me the 3d security is becoming an issue; this app is only on my IPad which never leaves my home and is hidden when I go away etc. Bought a new vehicle yesterday and couldn’t purchase the vehicle tax (DVLA) online on my phone in the shop because I had to verify payment via the app, which is at home, secure!

There is a problem that maybe many people will have to now put the app on their phone, which is at risk from being lost or stolen with all the worry that this would entail, and How could I inform you the account was slightly at risk if my phone is gone?

Surely perhaps Nat west could consider a texting version of confirmation or something? I’m doing my best for banking security but this “ confirm with app” when out or on holiday is becoming a nuisance.

Useful with some annoying niggles

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uglyblokewithglasses

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2022-05-27

I use the app for almost all my transactions. I have accounts with 3 different banks and while the NatWest app works well enough, I am frustrated by their continuing efforts to get me to sign up to their credit rating service. It looks as though the credit rating is done by a separate company and I have no desire to share my data with them, but no matter what I do I cannot get rid of the ’new message’ indication on the Home Screen. It’s been there for months now and it’s always the same message for a service I don’t want or need. I think NatWest just want my permission to sell my data to a credit rating agency.

The app is also unnecessarily difficult to log out of. You can go down through several menus to get to the service you want, which is fine, but you then have to tap back through all those screens before you can log out.

If you are partially sighted, forget about biometric approval.

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I amz Zery clever

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2022-04-27

A good appp and I use it with VoiceOver almost every day as I’m registered blind. After using Face ID to log into the app, and then again to get to the biometric approval section to register, it then tries to take a normal photo where you have to put your face into an oval frame. The designers haven’t thought about any visually impaired users as there is no help. Voice Over seems to shut down and multiple error messages pop up stating something has gone wrong. The button to take the picture seems to be mostly greyed out too. Why can’t I just take a normal picture and crop it down? Why isn’t the iPhone Face ID good enough to use for BA? Got through to someone on the help line who said there was nothing they could do and no other way to register, so stuck with the app’s limitations for payments. I think I’ll try Starling or Halifax. Oh and there is an annoying ‘AI’ on the phone help system that mishears or misunderstands what you are saying unless it is the simplest quest.

Excellent banking app with one major flaw.

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FrenchTraveller 2018

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2022-03-11

I have used this app for about the past seven years and I have been delighted with its performance.

I find the colours used to show the transactions are illogical. Why are credits shown in purple and debits in black?

It would surely be much more logical to show credits in black and debits in red which is the conventional colour for debit amounts.

The major flaw on this app concerns the facial recognition system used to make new or large payments to a new payee. Having registered for this facility, it has driven me mad as each time I have tried to make a payment the facial recognition system has failed to register my face. In the end after numerous failures I was forced to delete this facial recognition facility and I have now reverted to the original card payment system.

This is not progress!

Excellent App

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Mick2649

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2022-03-07

This has been a very good app for years. I’d give it 4.5 if it the review allowed.

Some minor niggles, mostly with the newer features. When a notification arrives the app icon tells you - but then when you go to read it, it is hard to find as it can be in several different places. Also some notifications are duplicated. The biometric identification is sometimes required for trivial payments to existing payees, and doesn’t always work first time, for no obvious reasons. A longer standing issue arises when the payment reference has to be changed for an existing payee, which is every time for payments to a company. The payee is then treated as a new one and if the payment size exceeds the app’s new payee limit the payment can’t be made. Don’t see why the change can’t require biometric approval and then treated as normal. Hopefully issues that will get addressed.

Round up!! - Sensational 🥰

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kirst73

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2022-02-24

I’ve always used the NatWest App, because it’s so much easier than going online and using that blinking card reader. But the updates the past 2 years because of covid, such as making payments to ANY bank account - great addition. Being able to verify an online transaction via the app - Fantastic. But this last addition “ROUND UP”, is first rate. So easy to save a little each day. You know what they say, watch the pennies and the pounds will take care of themselves. Well, after discussions with friends alternative bank account apps, I am pleased to be with NatWest. Keep adding these little updates. To the developers, you’re doing a Fantastic job with this app. There is a function for everyone’s different needs. Good job 👏🏼 guys!!

Brilliant

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Profoctorsmum

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2022-02-16

I find this App intuitive and easy to use most of the time. BUT I have several accounts, one still in my maiden name after nearly 40 years, and despite having made a phone call to try to get them all visible on the same page (now sorted!) my previously accumulated rewards from the Reward account are still not showing and I appear to be starting from scratch, despite a recent email from Natwest telling me that I have accumulated £x, so there are still glitches to be fixed. However, overall this is a good and easy App to use. I even paid a bookshop in the Netherlands this week, and am delighted that I can now pay in cheques, having had to post one during lockdown to a central Natwest department, with resulting anxiety about committing it to the now somewhat unreliable post.

Biometrics not so good

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This namenick already taken

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2022-02-12

I have always liked this app, but since the biometrics were introduced it’s infuriating. So hit and miss, mainly miss, the only place I can get it to work is standing in front of my dining room light with my glasses off… then I can’t read the screen ! It has become so fast over the last few weeks that one only gets quick-fire chances and threats of ‘last chance’. I don’t need the hassle and frustration at my age ! It took ages to send Christmas presents to my children and grandchildren and then when I wanted to pay back my son a mere £4.32 to refund some postage, I had to go through the whole exercise again ! I am very keen on the best security, but this is poor and if it continues, I would rather opt out, if indeed that is possible.

Update - biometrics getting worse rather than better, 3 complete failures before I can pay someone I pay every month £40, hopeless ! Get it sorted.

Blinking bad

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nameRuss

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2022-02-11

Having read some reviews on the questionable practice of using face recognition to verify transactions, I have resisted adding my view , until now . I use online banking most of the time for paying various bills and have been used to either fingerprint recognition or mobile phone verification . The seemingly mandatory addition of facial recognition is a bridge too far , in my view . The physical act of holding your device to your face and blinking on command seems simple enough . BUT , like so many of other fellow customers , I find myself repeating the exercise so many times before the system says ‘yes’ , that I loose the will to live , let alone pay a bill !

Why not allow the Customer the choice of either fingerprint OR facial recognition - the security levels are surely similar ? The bank is in danger of over-egging to the point of customers deciding the irritation level is so bad they go elsewhere.

Biometric approval is becoming a nightmare now

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Imef

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2022-02-11

I have heard that biometric approval does not work efficiently on darker skins. I have been locked out of my account 6 times this morning because of it!

I then have to totally re register to unlock my account . I have become so frustrated with this that I got to the stage of de selecting biometric approval for payments and selecting passcode entry instead. However when I tried to make a payment ( to a payee that I pay every week) it still defaulted to biometric approval- making me set it up. Then it says failed every minute!I had my lighting on to the max and my face in the frame! I am dark skinned but I should not have to have pitch level floodlighting for this system to work and I should be able to override biometric approval for regular payees. Also I thought biometric approval was for larger payments? This is £71 to a church which is registered as a charity. Pls can you get this matter improved and get a sense of proportion on the use of biometric approval .

Great little banking app

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Sue.Joe90

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2022-02-09

I love this banking app. I use it every day, a bit like checking my watch! I found my way around fairly easily. I guess doing a little each day helps all the tech stuff to sink in, so you learn as you go. ( and I’m no techi😉).I really wouldn’t be without it now, I’d feel like my right arm was missing. It certainly saves a trip to the branch. I keep a check on my bank balance and the household bills, and more recently during lockdown my increasing online spending. Even the Hubbie is accepting this new way of banking. Recently tried paying a cheque in online (which I think is just brilliant!) and it worked fine. The biometric face recognition has worked whenever I’ve used it too, I’m getting quite a boffin! I’ve recently tried to open a new bank account on behalf of a club I’m in, and had to do it through the Nat West website, using an online form. Hmm, come on Nat West that was a real pain and pretty fiddly, certainly not customer friendly with all the complicated questions ( even if I do understand the reason you need to ask). It can take up to 6 weeks to open a club current account! No one at the branch could or would help when I was stuck. Online chat was next to useless. Bring in the app guys and get it sorted, or bring back the old days!

Bug in app, no one will fix

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Britgoddess

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2022-02-07

Although I find the app simple to use, there is an obvious bug in it which no one will address, even though I’ve reported it four times. In my app, the ‘choose future date’ calendar function for payments does NOT a work. It’s not clickable, is greyed-out, and there is no option to choose a payment date other than ‘immediate’/today. I’ve uninstalled the app, updated my iPad to the latest software, rebooted and reinstalled the app, and the problem persists. I’ve spent almost two hours of my time speaking to NatWest online customer services who refuse to address the issue, and deny there is a bug. All I want is for the app devs to investigate and fix it, as without the option of being able to choose a payment date and only being able to pay a bill immediately, the app is next to useless for me. Perhaps this feedback here will finally get someone to look into it and work on a fix? If they do, I will update this poor review with - hopefully - a better one.

Oh dear.

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Madmaz7

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2021-12-30

I use online banking almost every day. The staff in my branch in Wisbech are very helpful. I went to make a payment from my account last night and was taken to a new screen where my photo needed to be taken. I did this and then went to the screen to do my payment and was taken to the screen so it could verify it was me. It told me to blink and I must have blinked more than 100 times and then gave up completely. I always use my thumb print to verify it’s me and it works so well. I called the 0345 number to get help and was asked for my 4 digit PIN number which I said I didn’t use at all as i use my thumb and have never had problems. I have tried to pay my bill this morning and after a couple of attempts it recognised my face but I am not happy doing this because I thought no one has my thumb print and my account was secure.

Kind regards,

Marilyn

Good app … but photo-taking to pay in a cheque … way too finicky

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Karen181

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2021-12-19

Overall, a decent app: lets me do the vast majority of things I need e.g. checking balances, setting up/amending direct debits and standing orders, making transfers.

But the one thing that drives me mad is taking the photo to pay in a cheque! “Move Left” … is that move the cheque to the left, or me to move the iPad to the left? “Too little light’ … what am I supposed to do? I’m in a fully lit room, with the cheque flat on the table standing over it with the iPad … of course I’m going to cast a shadow on it!!! “The corner of the cheque seems to be missing or folded” No it isn’t … it’s a shadow on the cheque (see above). “Hold still”. Well, you try holding still when you’re now bent sideways, weight on one leg, trying not to cast a shadow and keep the cheque in the centre … how long do you need!

Maybe I’ll just put the cheque in the post next time!

User friendly App but

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wirrallass

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2021-12-09

I’ve used this App for several years and generally find it very user friendly and easy to use.

However, until a few months ago when you use the app to pay your NatWest credit card, the payment would be made there and then. However, now it gives you the option to select pay now or select a scheduled payment date.

I always select pay now but if it is, for example early evening or later in the day (when you authorise the payment) even when you select pay now it reverts to select a scheduled payment date, with the earliest option being the following day.

However, I can’t find anywhere on the app to view the scheduled payment ( so I can be sure my account has been updated to make the payment) nor does the payment show as ‘pending’ on the record for my current account. I therefore have to log on again the next day to reassure myself the payment has been processed.

So much for 24 hour banking and a waste of my time.

Mainly Fine But...

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Odecos

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2021-11-24

I have used this app for years and it has served me well enough. I assume many of the seemingly clunky details relate to the security measures necessary for a banking app. That's fine, but the biometric approval system has just changed and become almost unusable.

It checks my face via Apple's face scan system to log me in but then uses a different "blink-ometry" system of Natwest's own to verify payments. I have just got a small payment to go through after trying perhaps a dozen times - I mean it gives me 5 tries to be recognised before it locks my account, and I have been locked out perhaps a dozen times this week trying and failing over and over and over again. No helpline without jousting with yet more computers; even the online chat is clearly a dumb machine. In this app, no one can hear you scream...

I have found I must use a plain background; strong indoor lighting or a bright day outdoors helps. It also hates my powerful spectacles, which I must wear or I cannot read the directions. It has been a comedy without the laughter. If this keeps up I'm leaving.

one more massive feature left to add.

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mw2m12

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2021-11-18

This app has come along way recently and I can’t thank the developers enough for the hard work they are clearly now putting into the app, however there is one massive feature left that would infinitely improve mine and a lot of peoples banking life’s. This is “money pots”

Why do we need to have multiple accounts when you can set a software limit for this. For example I like to have a weekly lunch budget and a budget for things such as Christmas saving but I need it all to be separate so I don’t overspend from one large “pot” so why not have separate pots I can spend from. The only problem would be how would your card know what pot to take from well you could offer authorised retailers for each pot or have one “current pot” and the others are held funds for when you transfer it to the current pot. This would simply be a software limit and could be implemented into a very nice feature I believe if committed to. (For developer inspiration look at how monzo have implemented this feature)

Clean and easy but slow and lacks personal features

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Reviewer Jamez

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2021-11-10

I think this app has a really clean look to it and is generally easy to navigate. However, sometimes transactions are left in limbo, not notifying either party that it is pending (which can be a concerning wait) and when things are pending they can be as simple as an in store transaction which seems silly and can built up to be confusing when it all comes out at once.

Also, the notification options are lacking. Would be nice to be able to get a notification when money is going into my account and not just out. Saves having to check on the app when you’re dealing with the previously mentioned issue.

A quality of life change could also be more info on the transactions screen, like how paypal can link you / give contact info on the other party, in case there is an issue.

Great app

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Foofighterfan66

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2021-10-25

Updated- I’ve been using the app for many years and, like many, find it to be very useful and pretty much covers everything I need. One gripe is that the biometric authorisation is a bit hit and miss. I used it once and it worked first time and then tried shortly afterwards and it kept refusing to ‘find’ my face. Hopefully this will become more reliable with future updates. I occasionally have to close and reopen the app when transferring money between accounts as the money leaves one account but doesn’t immediately show in the other account. First time I had a brief worry that I’d transferred to the wrong account but it showed up immediately I opened the app again to check.

Love this - it saves me so much time. I've had it for a while and the first version only allowed to transfer between accounts which was okay but not too helpful. Now I can pay bills on the go whenever I want. I like the security feature that means you have to pay a bill from your online account before you can make a payment from the app when you set up a new payee. Have just had my phone replaced because of a fault and had problems as the app kept saying Service Unavailable - phone the 0808 number helpline (using 0800 wizard) and the guy advised deleting and reinstalling the app. Took a couple of minutes to reinstall and get logged back in - great service.

Good Update but Errors…

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MGAslam

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2021-09-12

Majority of the app is pretty easy to understand, very simple and clear structuring and pretty nifty to have access to everything to do your banking on a day-to-day basis. Overall, one good banking app and have been using it for a good few years so all is well… apart from one thing.

Before, I had full access to TransUnion’s credit scoring feature within the App. However, after the update, I seem to not be able to get access to TransUnion’s credit scoring feature and brings up an error:

“We’re sorry”

“It looks like your details don’t match TransUnion’s records.”

That’s very surprising to say the least, as I did have access to the credit scoring feature when it first came out and was really nifty to check here and there. But, ever since this update has happened, it seems like the App has this bug or issue that does not seem to be connecting with TransUnion’s system at all and for that error to come up, just makes me question the update.

Why hasn’t thorough testing been done to check if the update can still allow the App to function correctly with TransUnion?

Why has it all of a sudden decided to throw this error - when before my details were compatible with TransUnion’s system - that my details don’t match to the credit reference agency’s records?

Banking is so convenient!

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Karina-Karina

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2021-02-10

By far the BEST banking app. I have installed app for the first time 4 or 5 years ago and back then it was good only for checking your account balance. It was very nice to see how app involved and adapted to current events. I can do everything that I need on my phone now and last time I had a need to speak with actual person to resolve any issue was over a year ago. It is very nice as well to see that developers don’t stop there and are constantly improving and adding additional features that make life even easier.

The only thing that I can imagine I will need to attend branch for now is to deposit cash on my account, but no app improvement can help with that 😅

Really thankful to NatWest for caring about customers so much and making my life so much easier!

Almost Perfect, only missing Apple Watch support

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JulianSL

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2020-10-01

I feel bad giving this 4 stars. If I could give fractional stars I would give it 4.9 because it’s an absolutely superb banking app on iPhone, as good as it gets, and unlike some major financial institutions (American Express, I’m looking at you; you actually had a version once and then discontinued it!) NatWest does also have a version for iPad that makes full use of the iPad screen and that is superb as well. Also, unlike the HSBC apps, it is possible to have the NatWest apps installed on both iPhone & iPad with both set up to use FaceId security. With the HSBC app you have to designate only one device per account for biometric unlock and the others devices need to use password unlock to use the app. Being able to unlock my NatWest apps on all of my devices using FaceID is way more convenient.

My only reason for not giving a perfect 5 stars is the lack of an Apple Watch client. A few US banks have such a client so hopefully NatWest will release something at some point.

Great App

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King Eric.

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2020-06-17

I think the NatWest app is fantastic. I see people moaning about pending transactions, it’s not difficult to work out. You have a balance that is prior to things coming out then another balance as if the pending transactions have been taken out. Take one from the other and it will equal the pending items amount!! Not rocket science. Plus it was updated a few weeks back just to include current balance as if pending had been accounted for. God it’s harder to explain than to work out!

I see a woman moaning she can be over her overdraft as she doesn’t understand the pending. That’s not NatWests fault, work out your money and account for these things. NatWest aren’t responsible for your overspending!

Great app. Faultless and transactions show up immediately. There’s always folk who like to moan.

Spending features need some improvements

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LW2302ALW

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2020-02-02

I love the new Spending feature. It’s one of the best things about the app.

However, there are some pretty obvious, but important, improvements that should be made to it.

• First off, it’s a major pain to have to manually change every incorrectly categorised transaction. For example, right now if you have four transactions for “Betty’s Pub” showing up under the “Other” category, you have to tap on each transaction for the same establishment and manually change all of them to the correct category (in this case it would be “Eating Out”). Instead, once you change one transaction that has the same name (“Betty’s pub”) all “Betty’s Pub" transactions should be automatically recategorised.

• I’d like to see a “Holiday/Travel” category added. Right now flights and hotels don’t have a good home (I just leave them in “Other”). But they shouldn’t have to be left in "Other", yet they don’t really fit in the existing “Transport” or “Entertainment” categories.

But overall the new Spending feature is a great feature that makes me more likely to use the app daily and puts it ahead of other banking apps. It’s just the automatic categorisation needs to be smarter and well as the ability to change similar transactions to new categories in bulk needs to be better.

Graat app, but

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Natepotate

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2019-09-17

Great app that has saved me significant amounts of time in administering daily finances and making payments.

My only real gripe would be that the most recent update seems to have done away with a facility I used to find really useful, that of the ability to see how much had been paid off a credit card’s last statement, prior to the final payment date. For cashflow reasons, I make payments towards my credit card bills throughout the month, rather than paying off in one go. I used therefore used to find the facility really useful to know how much more of the previous statement’s total I still had to pay off before the final date for payment. I now have to add up any interim payments I’ve made, which is a real pain.

Regarding credit card payments, it would also be really useful to have some kind of automated ‘count-down’ reminder of when cards needed to be paid by, rather than having to keep checking the statements individually. Other than that, a brilliant app !

Great app - but one extra addition would make it FANTASTIC!

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danutie

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2019-07-17

This is by far one of the best-designed, intuitive and useful iPhone banking apps that I've come across. It is easy to access, allows you to carry out all of the most important online banking functions, it is easy to navigate and use and it looks great!

The one feature that I have always wanted the app to include that none of the updates ever seem to add is the ability to search through your list of payees to go straight to the name of the person that you wish to pay rather than having to scroll through the entire list from A-Z one by one, as you currently have to do. If you have a long list of payees (as I do), this gets very tedious. This is especially cumbersome when you also have a few payees that you tend to transfer money to more than most others. Either an ability to jump to a letter of the alphabet, searching a name by typing or simply having a section for favourite/most used payees would do the trick.

Aside from this, great app and wholly recommended.

Not understanding the hype?

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Citibadger

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2018-11-29

I have recently transferred one of my accounts to NatWest. I was interested in trying their app considering how it was marketed, I was expecting something quite extraordinary and something a bit different.

However I feel underwhelmed to be honest. The app was exceptionally easy to get going and logged on, that’s to be applauded, it’s so easy. The app itself is quite basic, which again is good. But it’s nowhere near as functional as my HSBC app (pay cheques in by photo through the app) or as functional as my FD or Starling app.

When I paid money in, fine. To get money out I find I need a card reader!!!???? A card reader? Are we in the 1900’s? Now I have to wait for that to arrive (by post) so I can set up a payment to transfer the money out. That unfortunately has tainted my view of the whole app. If FD (who are security crazy) can do everything by fingerprint, why on earth do I need to drag a fingerprint reader around? I’ll see how it works, but from a 9/10 start, we’re now at 3/10.

NatWest Mobile Banking

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AppTesterUK

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2017-10-16

Firstly I want to say that I have been using this NatWest mobile banking app for over 2/3yrs.

Contrary to some reviews I have found this app does in fact portray transactions in real time (where applicable as some places don't put the transactions through straight away etc).

Over the years I have found both NatWest and the NatWest mobile banking app to be an absolute godsend (I'm housebound so I rely on this app heavily),the bank and app are very efficient,professional and provide excellent service,and for any problems the NatWest customer support are always courteous and helpful and do their best to assist.

I will never change from NatWest and would recommend them and this app to anyone.

Well done NatWest and Thank you,I face constant medical problems on a daily basis and without your app my life would be so much harder!

NatWest Mobile Banking

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