Updating

iPhone Screenshots

Screenshot
Screenshot
Screenshot
Screenshot
Screenshot
Screenshot
Screenshot
Screenshot

iPad Screenshots

Screenshot
Screenshot
Screenshot

Description

The Official National Lottery app is where you can play all our games. It's easy to use, and If you have an account, just log in with the same details you use for the website.
Lotto
- The one. The only. The original National Lottery game.
- It’s the nation’s game, with thousands winning prizes in every draw. It could be you®!
- Lotto tickets cost £2 per play, with draws every Wednesday and Saturday.
EuroMillions®
- There’s big and then there’s EuroMillions big!
- This is the game with out of this world jackpots, creating new millionaires every week! That's dream come true money!
- EuroMillions tickets cost £2.50 per play, with draws every Tuesday and Friday.
Set For Life®
- You could win £10,000 every month for 30 years* with Set For Life, and smash every month!
- Pay just £1.50 per line and play up to 4 weeks in advance.
- Draw days every Monday and Thursday.
Thunderball®
- £1 might make your night. Win £500,000* for just £1!
- Draws every Tuesday, Wednesday, Friday and Saturday.
Or play an Instant Win Game
- In just a few taps, you could win anything from a few pounds to a life-changing million.
- With prizes that never run out, there’s an Instant Win Game for everyone!
- Games cost from 25p to play.
Lotto HotPicks® & EuroMillions HotPicks®
- Bigger prizes for fewer numbers
- Pick and match winning balls from the main draws or choose a Lucky Dip® for randomly selected numbers.
And don't forget, every time you play a National Lottery game you help support good causes all over the UK. In fact, £30M is raised on average each week**.
Besides actually playing, managing how you play has never been easier:
- Enable Touch ID and Face Recognition and sign-in to your account instantly.
- Save your lucky numbers and enter draws at the tap of a button.
- In a rush? Scan your paper tickets in seconds to see if you’re a winner.
- Link your bank account details to add and withdraw funds at any time.
- Set limits to manage fund levels and how many games you can play per day.
Download now and play The National Lottery from the palm of your hand.
To improve the app experience, we collect anonymous information about browsing behaviour. More information is available in our Privacy Policy at https://www.national-lottery.co.uk/privacy-policy
If you have a suggestion, a bug to report or a new feature for us to consider, we want to know! Email help@national-lottery.co.uk.
Please note whilst available for download for tablet, the app is best used on mobile devices.
You must be 18 or over to download this app. Players must be 18 or over to play National Lottery games. App Ts&Cs, Account Terms, Game Rules and Procedures apply.
*Prizes are fixed, subject to capping.
**Around £30 million raised weekly is an average based on 1 April 2022 - 24 September 2022
If you're worried about yourself, or someone you know, speak in confidence to the people at GamCare on 0808 8020 133 or visit www.gamcare.org.uk. You can find out more about our approach to responsible play on the Responsible Play page, found in the app menu.

What's New in Version 8.14.0

This update includes general bug fixes and maintenance

Seller

Name

Camelot UK Lotteries Limited

URL

Information

Version

8.14.0

Size

44.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated 17+ for the following:
Gambling
Frequent/Intense Contests

Compatibility

iOS 12.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

 4.7 (226,016 Ratings)

App Store: Customer Reviews

Stuck in download

 – 
Grandad the client
 – 
2024-02-23
Version 8.14.0
I can’t load it. It asked to be updated but is now stuck with circle of death !

Needs improvement

 – 
Yah26
 – 
2024-02-22
Version 8.14.0
You need to log in each time you use the app.
If you want to check whether you match some numbers per game, you need to click on each game one by one; it would be quicker to have a view of match/not-mach directly from the list.

Check results

 – 
Skye3992
 – 
2024-02-21
Version 8.14.0
Should be able to check results as a calendar view with multiple game results rather than a list that resets when you check on a date. Constantly pressing load is frustrating

Crashes

 – 
Prince Akinbolu The Third
 – 
2024-02-21
Version 8.14.0
The stupid app crashes as it opens. Who tested this?

Nah

 – 
SuperMarkioMan
 – 
2024-02-21
Version 8.14.0
Good for playing the lottery with ease but don’t bother win the instant win games they are very rigged never had a win off any of them

Mr a h wakeford

 – 
wakeow
 – 
2024-02-16
Version 8.14.0
Why can I not stay with my app which lets me in and then closes my down please help.

Lucky dip

 – 
Richheat21
 – 
2024-02-15
Version 8.14.0
I’d like to see the numbers of a lucky dip before purchasing
The number generator chooses them but are hidden and are revealed after purchase
I would like the choice to see what numbers have randomly chosen before purchasing
And have the option to say no or yes to the numbers before committing.

Instant win games in this app is a complete scam

 – 
Sony UAE
 – 
2024-02-13
Version 8.14.0
According to uK law
People should win 70%
But that’s not applicable for instant games
It’s programmed well to steal money
As a programmer they uses the same technique used by other mobile game companies but it’s a complete failure form government that this is not validated.

Adding funds never works despite app update

 – 
Amosricardossss
 – 
2024-02-12
Version 8.14.0
A recent update was made available and the description stated bug fixes and performance improvements. However when I try too add funds I see the ‘our app is temporarily unavailable’ message. It’s not temporary is it? Because I’ve seen the same message for many months and absolutely no developer response to my reviews in the App Store. What’s the point in making this functionality available to users if it’s never works. Absolutely rubbish. Removing from my device once and for all.

Needs modernising

 – 
Balf 0
 – 
2024-02-10
Version 8.14.0
Doesn’t give you the results until the next day. Ridiculous in todays world

Avoid !!!

 – 
big.will.iam
 – 
2024-02-09
Version 8.14.0
Overall odds of winning a prize are 1 in 4 point bull**** , how can you justify the odds if you spend over £100 and don’t win a prize ? The national lottery is really just another tax on the national poor !

New debit card

 – 
Akbar 420
 – 
2024-02-09
Version 8.14.0
I have recently been issued with the New Barclay debit card. But after several attempts I still failed to find a way of recording the details of the new debit card. So in a moment of utter panic I made attempts to create another account but yet I was reminded that there is an account already in place. If someone can assist with deleting and recording new debit details
Please respond
Thank you

Save your money and buy in the shop!!

 – 
ZackyMc26
 – 
2024-02-08
Version 8.13.0
Guys don’t waste your money on here and buy in the shops instead. I’ve been on here 10 years and NEVER banked, even tho some weeks I could put £50 on euro million alone and I’m lucky if I get 1 number out of all the lines. The instant win games are just as bad. Never banked from there either when I’ve spent a few hundreds some weeks on them. I can guarantee you will lose more than you win EVERY TIME (that’s if you even do win). AVOID, AVOID & AVOID. Nothing but a set of robbing B……..

This app is not secure, have had hacked a couple of times.

 – 
An English man.
 – 
2024-02-07
Version 8.13.0
This app have security issues and I have had hacked my National Lottery account in this app twice.

App not working correctly

 – 
KJRONE68
 – 
2024-02-06
Version 8.13.0
Looks like the app or software behind has been updated. Now struggling to login, add funds or play. Tried to contact support but says allow popups. There are no app settings for popups??
If adverts are going to become the norm then will close my account!!

Unfriendly

 – 
AllySMDP
 – 
2024-02-04
Version 8.13.0
The interface is not at all user friendly asking for multiple unnecessary clicks. E.g. view my games click one will take me to next page which will yet again ask me for another click to view my game results … well, wasn’t if clear that that’s were I wanted to go in the first place?! Make it simpler to navigate through.

Waste of money and boring games

 – 
danwilce
 – 
2024-02-04
Version 8.13.0
First off, I want to pre face this review by saying I understand the chances of winning are not exactly going to be high, but I’ve been playing the games for a while now and I’ve not won anything of value at all.
I don’t know what the odds are on these games, but I can tell you from experience that even if you do win (which for me has been extremely rare) you’ll be lucky to even win your money back.
I personally feel this app is a massive waste of money and I’m deleting it from my device after writing this review.

Changeover of operators seems to have caused the app to crash

 – 
New operators crash.
 – 
2024-02-02
Version 8.13.0
I was advised to delete the app and reload it. I now have to go into App Store every time I want to check my results using the camera. Because it won’t remain onscreen. In hindsight I wish I had ignored the advice and waited.

What should be a very easy App to navigate is so annoying !!

 – 
Lawr25/92
 – 
2024-02-01
Version 8.13.0
Struggle to find my saved numbers

Not The Best App

 – 
Sane Constantine-Xavier
 – 
2024-02-01
Version 8.13.0
- Slow.
- Laggy.
- No ‘back’ button to return to the previous page thus one has to go through everything again.
- Doesn’t save password for log-in/no Face-ID log-in.
- Very slow in updating ticket results.

No Access

 – 
Pamieannie
 – 
2024-02-01
Version 8.13.0
Since the maintenance work on 31st January 2024 my husband and I are unable to access the app on our phones

Parental control

 – 
Blossom 01
 – 
2024-02-01
Version 8.13.0
It was ok until this morning when I couldn’t access the app, saying I’ve got parental controls on. Which I don’t and I cannot check my account

Just stopped working

 – 
Cossie93
 – 
2024-02-01
Version 8.13.0
Now I get an error page with some rubbish about child lock on my internet supplier

31/01/24 Changeover

 – 
Bekay735
 – 
2024-02-01
Version 8.13.0
Well your maintenance hasn’t gone well!!!
Every time I try to open the app , I get told that it’s unable as I’ve changed the parental settings on my ISP. Well news for you, I have not amended/altered/changed anything. Therefore I believe the problem/issue/failure has been caused by your maintenance of the app.
Would hope that you resolve this issue pronto.
A disgruntled customer 🤬🤬🤬

A little glitch sorted

 – 
whoelsehasthisnickname
 – 
2024-01-29
Version 8.13.0
I had a problem with the app recently but a lovely lady called Honor sorted it out for me, whilst trying to find a solution I noticed several other people were experiencing the same problem. Trying to add funds in the app, it kept coming up with a blue screen, with the message temporarily unavailable.
If you have experienced this, check you haven’t blocked gambling on your banking app, which is what I did recently and this was the reason this was happening. Just in case someone is fraudently trying to use your app they don’t tell you exactly what the problem is, therefore you just get this generic message. In my banking app it was a bit misleading also, because it said it didn’t recognize the purchase of lottery tickets as gambling but apparently according to my bank, this only refers to tickets bought in stores. Hope this gets out there and helps someone else out without them having to go around the houses like me. You might have to wait 48 hours for your app to allow you change this, (a cooling off period apparently). Good luck to you all.

Don’t use

 – 
jason eatough
 – 
2024-01-28
Version 8.13.0
I’ve the time I’ve put about £100 and never won only won £1 once and a while, this isn’t a get rich quick app, I’d rather use 888 casino as I’ve put less in and taken out nearly 100x I’ve put into that app

Simple Made Hard

 – 
Unattached Mike
 – 
2024-01-26
Version 8.13.0
How hard is it just to list what I’ve won?
Having to select twice to see each result and then twice back to that start before viewing the next .
Just show me, what my numbers were, what numbers were drawn and what I won.

Not accurate?

 – 
Cha2man
 – 
2024-01-22
So a few times the app says I’ve won a free lucky dip , but then I have never received them?
Looking into this the numbers it says on my app are totally to different to what the numbers actually were? So don’t trust the app anymore.

Crap

 – 
Princebusters
 – 
2024-01-22
Version 7.3.1
Been locked out of my account for no reason, however it’s your loss, as I would use the app all the time, now I barely buy a ticket from shops

Awful app

 – 
Sw54367
 – 
2024-01-21
Version 8.11.0
Difficult to find notified wins. Generally a very poorly designed interface. Not at all user-friendly.

Takes ages

 – 
Mick19801
 – 
2024-01-17
Version 7.6.0
Take hours too let know if won or not
lottery’s at 8pm now midnight and still saying good luck lol

Can’t add funds

 – 
Mr_p2000
 – 
2024-01-17
Version 7.3.0
Can’t add funds says Our App is unavailable

Can’t use

 – 
Hobbs70
 – 
2024-01-17
Version 7.9.1
I can’t add funds and the app is unavailable

USELESS LIKE A SCAM

 – 
Smokecatchr
 – 
2024-01-17
Version 8.5.0
so I created an account today, purchased a ticket for today’s draw, then played a few other demos and games from instant win section. After a few hours I tried to verify my ticket, it wouldn’t process it, played a few more demos then after a few more hours I tried to log in only to be informed that apparently I am not based in the uk!!!! EVEN THOUGH I physically am and logged in a few more times earlier in the evening and was able to access the platform, still have a bit of funds and need to check the ticket purchased in the app for the same day draw!
Apparently I have to contact the internet provider — WHICH IS IMPOSSIBLE SINCE THE LANLORD OWNS THE CONTRACT FOR THESE ACCOMODATIONS and this is something that should not even be a scenario in 2024.
I have no idea what sort of nicely pacyscam this is, but that’s exactly what it looks and feels like - A SCAM!

2 years, 0 payouts

 – 
Atvkei
 – 
2024-01-16
Version 6.3.0
Every payday for past two years always grabbed a ticket and did few insta win games. Only ever won the insta win buy price and get your money back (max £2.50) absolutely horrendous the odds need checking because we’ve all had enough of this scam giant. Like a lot of us - Uninstalling and not returning

National lottery

 – 
Bluesman128
 – 
2024-01-15
Version 7.11.0
Opened an account on Friday. Now today can’t access the app or any of the games.
Please advise

Waste of money

 – 
lfc26robalob
 – 
2024-01-15
Version 7.2.2
I know you’ve got to be “in it to win it”
But it feels like a con.
You loose more money than you win.
And of all the chances to hit where there are many of one prize
It somehow manages to hit the one minuscule bit where there is a lower tier prize.
Save your money and don’t bother playing this
You’ll sink more money than you’ll ever win on this.
The national lottery is a scam.

Absolute Garbage

 – 
Griff636
 – 
2024-01-14
Version 8.13.0
It says I’m not in the Uk when I am, preventing me from playing. Bizarre!

It’s good when it works

 – 
Melia Melia
 – 
2024-01-14
Version 7.10.0
I stopped playing lottery since the app stopped working. I tried to reinstall it but still doesn’t work

Awful ticket scanner

 – 
Star1child
 – 
2024-01-13
Version 7.16.0
The ticket scanner has real problems. It seems incapable of focusing properly on the tickets square code and takes time to find the right distance - I imagine the app is not using the camera’s focus feature.
When in low light, switching the phone’s LED torch ‘on’ within the Lottery app (which has a dedicated light button), doing so suddenly blinds the camera with light as the lottery app also appears incapable of adjusting the cameras brightness/aperture control.

Updated app

 – 
Bazza221
 – 
2024-01-12
Version 6.4.0
This new app is absolutely rubbish

Unable to add funds

 – 
glitchbags
 – 
2024-01-12
Version 8.8.0
I only use the app to buy the occasional lottery ticket and I keep getting some glitchy message about the app being unavailable.

Impossible

 – 
Boat frog
 – 
2024-01-12
Version 8.2.0
Trying to add my bank card is like trying to find the beginning of a circle.
It rotates around between “app not available” and “add card” like something out of Brazil (the movie, not the country).
Giving up. Too much hassle.

Auto logout

 – 
Viennathecat
 – 
2024-01-12
Version 6.7.0
App keeps automatically logging me out if I haven’t opened it for a couple of days or so. Frustrating and unimpressed.

Digger Ward

 – 
binnbag
 – 
2024-01-10
Version 7.8.0
I really enjoy the lottery keep up the good work I have won one or two little prices and that will do me

So rigged it’s hilarious

 – 
Thecasual
 – 
2024-01-09
Version 7.12.1
The games get to point you predict exactly what’s going to happen 😂😂

Still Lists Draw Tickets by Purchase Date

 – 
York Chris
 – 
2024-01-06
Version 8.12.0
Why does the App list draw tickets by purchase date. I don’t need to know that. I want to know what date the draw tickets are for, just like it shows on the website.

Lost Connection

 – 
Hagvlx
 – 
2024-01-04
Since last app.Update I’m unable to connect to National Lottery on either my phone or iMac. Is there anyone who can help as I think basically it’s a very good app.

Can’t sign in

 – 
boomarv
 – 
2024-01-02
App is not working, it’s all upto date, if I can’t sign in I can’t use it, sad but true

Doesn’t even load most of the time!

 – 
Thesingerstar
 – 
2024-01-01
I play this regularly since I found it. Should I say TRY to play it!! I’ve been putting money on… fine. Then trying to spend my money on the scratch cards is like pulling teeth! They take my money yet it takes me ages to get through one scratch card due to how many times I have to reload the app over and over and uninstall then have to play the same scratch card as the app crashes constantly. Whoever made this app needs to update it massively and get all bugs fixed so I can go on and just play my money as I wanted to! Wasted hours just messing with this app to try get it to work. Beyond rubbish to say it’s an app that takes your money. The app should be up and running just like the site is for normal lottery tickets the app is absolute garbage and I’m so shocked it hasn’t been fixed yet. Sort it out !!!! Lost another customer

Instant win games

 – 
botting rigged feeders
 – 
2023-03-29
Out of 200 1 pound games most I have ever won was 8 pounds 1 win out 3 games what a scam that 8 pounds was lucky normally I only got a return of 1 pound back out 3 games waste of time and your money avoid these games there just a massive scam on all apps also,
As for the lottery it’s brilliant for it they pay out everything is all good but these instant win games on apps should be banned because there win ratio is disgusting these company’s are way too greedy I wouldn’t mind even if I won 20 or 30 pounds out 200 games I’d class that as bad luck but 8 pounds out 200 games as a max win and 1 out 3 times getting 1 pound back people who know how to gamble correctly and responsibly understand what this means you are not forced to take my advise but don’t say I didn’t tell you so with this scam if you fall for it also

Works Just Fine

 – 
_DM1_
 – 
2023-02-17
A lot of negative reviews recently but my app is working just fine (iPhone XR). Seen a few complaints about not being able to add funds, followed by “app unavailable”. This happened to me too, you need to make sure your card details are up-to-date. I had a replacement card with same number but forgot the expiry date is different, so of course the old card stopped working after a while. Log into the website and update your card details. Been using the app for years and never had a problem. Gotta be in to win, it could be you. But I really hope it’s me! What are the odds?: Say you had a friend who moved to Mexico but they didn’t give you their new phone number and you wanted to contact them. Well, if you were to pick up the phone and dial a random Mexican phone number, then you’d have more chance of your friend answering the phone than you do of winning the lottery! GOOD LUCK..!!

Problem since IOS 16 update

 – 
A-Pilgrim
 – 
2022-09-22
Latest: I applied a shutdown and restart of my phone as suggested by the developer and the app now appears to work correctly. Rating revised to 5 stars 16-Sep2022 Since I upgraded to IOS16 the app has not been working in a stable way on my iPhone 12. The screen images don’t render correctly and the app crashes frequently. I was able to log on and purchase a ticket but it took multiple attempts and was a dreadful user experience. Not sure if it is solely down to the IOS16 update or changes in the latest app update. Either way it needs to be investigated and fixes applied. This is the only app I have had a problem with so far.

Absolute Rubbish

 – 
Kylesinclair2007
 – 
2022-08-04
This app is beyond useless and needlessly complicated. I just spent 40 minutes on the phone with support trying to remove two rows of numbers that were not saved. Can’t be done. We then tried to save a row of numbers. After clicking on save. We tried to use the numbers. They were nowhere to be found. This was the same for lotto and euro. Who ever developed this app needs help or should look for a different job as this person is absolutely useless and only makes people frustrated and angry. Easier going to a shop. While I’m here does anyone think that the euro is greedily over priced. The odds are incredibly high. Higher that the lotto yet costs more. Where is the logic in that. Talk about sheer greed. Deleted not to be reinstalled !!! In fact. I won’t bother playing this again. There are much better lotto’s out there. Cheaper too.

No problems just annoying updates

 – 
HenrysButler
 – 
2022-05-23
Never had a problem logging in and the app has never asked me for any personal data I’m not expected to share to a gambling site. Works well and eliminates the need to out for a ticket at the last minute. The app does update quite regularly though, which is actually a good thing because that’s the only way they can enhance the security. Unfortunately some of the updates are annoying, like the latest one which is meant to improve the app and make it easier to play. I found it actually increases the amount of choices you need to make before buying a ticket. Why not make it possible to buy a ticket in 3 clicks? What game, usual saved numbers and how many draws? Simple!

Not as good as the website

 – 
Bigray2u
 – 
2022-03-11
Why is it so hard for the app to mimic what the website does perfectly with regards to seeing the status of your tickets?. On the website in My Games, if I’ve bought a ticket for 4 draws and one has already been drawn I see 4 separate instances of my ticket in order of draw date, showing the bottom 1 (latest date) as finished and the top 3 (future draw dates) as active.. which is exactly what I want to see. The app on the other hand has my ticket ordered by purchase date ??? with active and finished tickets mixed in with one another which is hopeless for figuring out how many draws I have left. Please.. developers of the app… look at the website and copy the functionality of the My Games section. You’ve obviously never used your own app to check the status of tickets or you would realise just how frustrating it is compared to the website… if you can sort this the rest of the app is brilliant. But this just makes me default to the website all the time.

Needs improvement

 – 
girl_in_gray
 – 
2021-08-22
Whilst it’s convenient to buy and store tickets in the app, this app is not as user-friendly as it could be. Firstly, it stores tickets by purchase date - so it’s very hard to see what tickets I actually have, for which draws, and which have passed and which are still to come when I’ve purchased several weeks at a time. It would be much better if tickets were stored by draw date. Secondly, it’s difficult to tell if I’m buying more than one ticket for the next draw, or one ticket for multiple weeks as the ‘how many weeks’ option is sometimes not present during purchase. It also needs to be a lot more reliable - it frequently refuses to open, or when it does after logging in it gives a message saying that the app is unavailable, it also crashes during ticket purchases. Overall it’s a pain to use on an iPhone.

Useless

 – 
weisskittyheaven
 – 
2021-06-23
I downloaded the app and tried to create an account, asks you for personal details from the outset. I created it and it immediately takes you to a sign in screen. Try to sign in but says it doesn’t recognise the account I’ve just created. No verification email or any indication I have to do something else to activate. Eventually try for a password reset in case I’ve had a memory blip. That never comes through either.
Try on the website in case it’s an issue with the app. I at least get a message saying it thinks my email already has an account attached this time, but still won’t recognise my password nor send me a reset email. I’m now very uncomfortable that this company has harvested my personal details and I have no way to access my account. I wonder what the ICO would say about this?

Hugely Muddled & Non-Intuitive

 – 
STWIWTGO
 – 
2021-06-05
You’d think there’d be a simple way to ‘play’ favourite numbers and ‘check’ - or, God forbid, be notified - if those numbers were winners or losers. Alas, no. Playing your favourite numbers is easy enough, but ‘saving’ those numbers for next time - Lord, give me strength - requires you to enter said numbers again on an entirely different page. Then, after a draw, there’s no automatic email, or easy way to check the numbers that - oh, I don’t know - you entered into the app in the first place. So, like a simpleton, you click on ‘Check My Results’, to see that you’ve won!... Only to slowly realise that those ‘results’ are for your ‘saved numbers’, not the ‘played numbers’. Where can I check my ‘played numbers’, I hear you ask? Well, quite obviously, they’re buried deep in a random sub menu, because - entirely understandably - most players consider their potential winnings akin to Black Beard’s treasure and prefer evidence of its existence to be hidden accordingly. So, yeah, terrible app with a farcical user experience. But still one star, because at least it’s for a good cause.

Could be better — security issues!

 – 
aeryfaery11
 – 
2021-05-07
I’ve tried to register with this app on a couple of occasions — without success. Firstly there were issues with the password which was rejected — although I satisfied the criteria, the system still would not allow me to register. When I entered the email address was already taken — (suspicious) and requested a new password which to my surprise — didn’t arrive in neither inbox/spam folders. Then I tried an alternative email and new password — hallelujah, success! I was taken to the login page with a message saying these details are not recognised —aaaarrrgghhhh!!! The frustration. I have not had a any form of correspondence from Camelot to confirm this. I’ve Deleted the app until the issues are resolved.

Terrible experience

 – 
Taylor Guy
 – 
2021-04-18
Who made this?! It doesn’t even get the basics right. There are no notifications for the games you play. You have to check manually. It builds no excitement. Like ‘you got 1 number this time, better luck next time’. It even said we were winners for games we didn’t play as we would have had two numbers match. It made us feel bad for not playing. Terrible for someone with a gambling problem. We also did lucky dip so not sure why they were using the same numbers each week. We could go back before we even opened an account and see if our numbers would have won and it matched them up as if we had played. Finding results shouldn’t be several clicks away. It should just be immediate when you open the app. Also a shame you have to do everything on credit and not just pay using Apple Pay per ticket. After our first credit runs out we are stopping. It just isn’t fun the way they have done it and it feels like a chore with no excitement.

Good but could be better

 – 
Dan & aly
 – 
2021-04-01
The app over all is good but could be better with online players.
When buying a ticket online, you have to check the results manually or rely on the email notification to let you know. Would be good to get an in app notification that you’ve had a winner and it show you the ticket that won.
Also maybe show people in the results who have won by buying online as opposed to just general winners etc and if winners were picked by lucky dips or manual selection of the numbers. This information is surely something Camelot have already and there is no breach of personal information by letting us know.

Terrible app, not intuitive at all

 – 
TOxfordshire
 – 
2021-03-08
First, why is this not optimised for iPad???
Second, what is the point of logging on and buying tickets from within the app, if ‘check results’ on the Home Screen doesn’t automatically check to see if the ‘tickets’ purchased through the app are winners. Instead, i have to remember to click account, or is it menu, or is it account or is it menu, then my games, then click on which game (not helped as each game is not clear which one of say Euromillons has been played as if you purchase two draws on a Sunday, they both appear to be drawn on that date, and not the Tuesday and Friday as per the games actual draw).
Why cant this app be a ‘one click’ app, that is intuitive to work. Surely with all the ‘millions’ in turnover, the lottery can employ a reputable app developer, perhaps Tim Cook of Apple knows someone???

Difficult - avoid.

 – 
Absndndjdjxkdjdj
 – 
2021-02-26
I often like to do the lottery, and it would seem like using the app would be easier/more efficient. I have made numerous accounts with different emails, every time I log in it says the details are not recognised - then I request to reset password and the email never arrives. It does not stay logged in which I can understand for security reasons, but every other app gives you the option at least so it is your responsibility if it is used on a accessible device. Once in, trying to add money and choose numbers is a task in itself - even things like a lucky dip, it is so difficult and just not worth the hassle.
It genuinely takes me a shorter time to travel to a shop and purchase lottery tickets than trying to do it on the app.
A shame, I would have thought they have resources and materials to make it user friendly, but clearly not. I would avoid using if you can.

Could be better

 – 
Fresh-tracks
 – 
2021-02-15
Overall it works - and much easier than buying from a corner shop and risk losing the ticket or never checking it.
Uploading cash and buying a one off ticket is easy enough. Buy 4 weeks of tickets in advance - no idea how to do this now. It was never easy to find this option but it’s either been withdrawn or this app needs simplifying. I rather hope it’s not there anymore as otherwise I’m getting old!
I have had an email if I’ve won anything but why not make this more obvious within the app itself?
Agree with other review about not being able to buy a ticket while abroad on holiday, but appreciate might be a legal limitation.

Revisiting previous Review.

 – 
Turduare
 – 
2020-12-24
Thought I had better return after my previously scathing Review and add my current experiences with this app.
This is a very good, pleasurable app to use. It gives easy access, transfers funds in seconds and doesn't hang anymore when transferring between pages. This is worthy of a multi million pound business so definitely 4 stars from me. One slight niggle to fix for me to make a 5 starrer app, in the my games section the date of purchase isn't very helpful for oldies like me with bad memories, can you include the date of the draw so We can, at a glance, see without scrolling too and fro with each individual game? Keep up the good work!

Uncle Mo (Horrible App)!!!

 – 
ASEE2
 – 
2020-11-05
Is this App for real? Seriously?
I tried to add funds to my account but it declined my type of card. Fair! Now, to set up a direct debit proves to be even more futile! There should have been a link for direct debit setups under the “add funds” menu, or under the “my account” menu, but a link is nowhere to be found and something so important to make your revenues grow and just as important as adding funds to your account is, instead, it gets grossly neglected!!!
I don’t know who’s running the show at the national lottery but you guys are clueless! Waste of space!
I would have given you zero stars if I could but unfortunately one star is the lowest rating am allowed to give you. So, I will begrudgingly give you that 1 star but you don’t deserve it. The problem is that the National Lottery is making way too much money that you guys are overlooking the little things that, matter-of-fact, are the most important!!! Do you know what customer service means? Ease of use for your customers is one of them. Now, after wasting an hour of my very precious time, I walk away with nothing! First, my card gets refused, then, I can’t setup a direct debit either. I feel marginalised.

Needs Work

 – 
Kezzadoc
 – 
2020-08-22
It does what it says on the tin. You can buy tickets to play ..... but it’s really badly designed. The app is not intuitive at all. It took me ages to work out how to buy tickets that were not for the next draw ( I.e if on a Tuesday I want to buy a ticket for Saturday but next draw is a Wednesday). Turns out you just ignore the text on buttons about when the draw is. As for checking whether that ticket was a win or a lose I am still trying to work that on out. I am assuming they will notify you if you win - but you are then trusting them to get that notification out right. I don’t see what would be so hard about marking every ticket with a win or lose after each draw. It just seems odd you can check a paper ticket but not one bought in the app itself. They really need to Chuck this design out and start again with something more simple and intuitive to use.

Do not get this app unless you are over 21.

 – 
Carla0711
 – 
2020-06-24
If you are 20 and below, do not get this app. It will ask everything from you, every shroud of your personal data will be taken, this is from your licence number to your mother’s maiden name. And even, once you have given every part of your privacy to this app? You get absolutely nothing. This app will make it certain that you cannot create an account by being unable to literally “confirm your details” despite you giving it every single part of your life. This will go on for a few times with you adjusting your information you have given the app just in case that the app knows something that you don’t. And then you simply cannot try anymore. You have to register by post and yet, it will happily explain that you have adjusted your details via emails, but it will not let you actually create an actual account. It’s far less time consuming and stressful, even in the present day to just go out and buy a ticket. I would suggest you do this. I would think that it would still take less amount of time than to understand what else this app wants from you.
Even if you are above 20, the whole layout of this app is confusing, every single time you enter this app, you have to sign in, no fingerprint authorisation making it time consuming and irritating.
Just don’t get this app if you want to play. It is not worth the aggravation that it gives you.

Poor. Unacceptably poor.

 – 
Craggynut
 – 
2020-05-03
This feedback is regarding the iOS app. We are in the 21st century yet this app looks and runs like a 1970s Atari game. The most unintuitive app I have ever come across. It appears to have been written by someone who has never seen a comparative modern App and manages to make everything as difficult as possible. Try changing your regular draw numbers. You would think this would be managed in “my account”, “my games” or maybe “account settings” or even “personalisation “ at the very least. I googled how to do it and saw the information from the national lottery website, telling me to delete the payslip. How?, no details explaining this were given, why? I found it under “direct debit”, obviously. I wanted to change my numbers after winning nothing for 10 years. Delete the playslip the site said, which I actually managed to do. Add a new playslip it said. But gave no indication on how to do it. And then I got bored. I couldn’t bothered trawling through the whole app or equally unimpressive website. I’m sure adding a new play slip comes under address details, or leave feedback, such is the unhelpfulness of this primitive application. Considering the collosal amounts of money given to the lottery, you would like to think they could have provided an app that wasn’t written by a child from the 70s. Postcode lottery here I come.

Con

 – 
daveR331992
 – 
2020-04-19
I’ve played this app for a while now and i have noticed it is all so fixed. The main game I played was the Monopoly Gold Classic for £2.50. I played the practice runs for free and I won’t lots of games and got lots of properties. Surprise surprise when I started playing for money I rarely won. Each game you play the dice is always the Same roll or close enough. Usually always an 8 or 9, if you get a double it doesn’t mean anything as you will just get a pointless square after meaning its worth nothing. After 3/4 goes you will win £3. Enough to keep you playing. And as the game ends you always conveniently only needed one more property to make each row. It’s a scam to draw you in I should have known better lol. I won a while back too and didn’t receive the money in my funds but it was £5 I never queried it. But avoid this app. I’ve sunk so much money into this app and picked up on its working ways. Games are all predicted against you winning

Worse Re-design of any app!

 – 
Original G
 – 
2020-04-17
[update April 17th 2020 - only shows 20 online games, only 1 new game out 5 new games that are on the desktop version] I’d just like to start with a positive. It’s great that the National Lottery obviously allowed a first year design student - in their first week - to revamp their app. Sadly this wasn’t the best idea. The simplicity goes beyond boring. The Instant win section is almost impossible to use and navigate. Gone is the option to choose how the games are displayed (i.e. Oldest / Newest / Odds / Price). There’s no graphics to see what the games looks like before you play them. I have no idea who thought this shambles of a “stripped back” design was the best way to celebrate 25 years. Bring back the old app or at least some of the functions and design features. I dread to think how much money was wasted on this design. To actually end on a real positive, the normal lottery ticket areas are ok, as there are only a few to choose from.

What were the numbers.

 – 
HafizC
 – 
2020-02-03
When I check my numbers I go straight to scan my ticket. The results inarevshown and its either ‘Yes’ or there is always next time.
But I always go back to the results listings and check what the numbers were in case the app got them wrong - highly unlikely to happen I know butit’s just human nature.
I suggest that an an improvement to the scanned ticket results page, not only do you just show the numbers just scanned in and which ones were correct but also show all the winning numbers and codes in the lowered half of the screen for that draw on that day. It would make it much easier for me to use.
Thank you.

Lottery

 – 
Karen L 58
 – 
2020-01-31
Although I like playing the lottery, I much preferred it when it first started. Playing 1 day a week and for a decent jackpot prize. Like everything else the price has risen but the top prize fallen. There are also too many games that play , Euro millions , thunderball and such. Plus many other lotteries have now entered the field and offer a reasonable prize for the price We all that play dream of winning the “ big one” I now feel that lottery should up the game and play once a week, with the top prize being won every week
with no rollover. To win 2 3 or even 4 million would be a dream come true for many . Others that order massive millions can always play the euro.

Works ok until you need to changes details.

 – 
revrobla
 – 
2020-01-29
I use the app to purchase Lottery and Euromillions on a monthly basis and when it works it works well. When I needed to change my card it too over a month to be able to do it.
As I had bought my Euromillions and had a current ticket it’s wouldn’t let me change it. I had to write the numbers and go to a shop. Then when my ticket had expired I went to change my card details. You have a credit balance can’t change card with drew balance. Tried again wouldn’t let me change kept timing out. Rang the helpline. Machine could not recognise my date of birth. When I got through to a person (he was really helpful) was told do not put the Mr in the name box and do not put the start date. Both these things are asked for on the app. Now I have logged on to be told I can only play 1 game but no explanation as to why. What if I had been going away? I would have missed out. Not happy.

Update.

 – 
fedupbloke
 – 
2020-01-17
I have purchased my lottery tickets online for years now and have never had any problems doing so. I could remember at the last minute and purchase a ticket from my phone wherever I was. I received an email some time ago saying that the website would be down while they make improvements to the service. Unfortunately they seem so have done the thing that is so popular at the moment in taking a system that works perfectly and replacing it with one that doesn’t work at all.
When I tried to purchase a ticket online on Friday, a thing that I have done on the old inferior website thousands of times without any problems, I was unable to, due to the website being busy. The old inferior website was never too busy to do only thing it has to.
Thanks for making things worse, and I hope you are proud of your efforts.

The app could be better

 – 
msjsiend
 – 
2019-12-27
When you check your games, the date is the date you bought the ticket.. I play loads of different games so I spend time clicking on each of the dates.. I wish it was easier. If it gave a summary or when you click on “my tickets” it shows if you won or not, or shows you dates of when games are, I wouldn’t need to click into each ticket and then try and remember which ones I clicked on when I go back to the main menu so I can check the others! It’s just time consuming and not fun.
Please change this app, make it easier and fun to check tickets. Maybe even group them into games rather than listing the dates I bought the tickets.
Plus the email saying you’ve won... honestly everytime time you think this is it! And then you go onto app and you’ve won £3 😂 May put you have won and the amount? Lol

They’ve made a lot of improvements...but

 – 
Pr1te5h
 – 
2019-12-08
This app has improved greatly over the years.
But I have 2 comments...
1. When I used to buy king term tickets using this app by direct debit, I found thst after a while I was winning nothing each week. The minute I logged in to check if my ticket was still valid etc, the next draw I would win a small amount. Then I’d leave it again, and find I’m winning nothing, login to check, and the next draw I win something...this story repeats forever. I know that’s not how probability of this game works, but an observation which makes me suspicious of playing by direct debit.
2. Now I buy tickets using cash in different shops. The scan ticket function is really good to check the results. But it just tells me if I won or didn’t and what numbers were a match. It would be nice if they could also display the results for that draw on the same screen, so I could do a visual comparison myself for extra reassurance. Rather than just taking the apps word for it. Hopefully this is an easy update to make and can be included in a near future update.

Just won £30 yay!!

 – 
Magenta lips
 – 
2019-12-04
Every so often I have an urge to buy a lucky dip when I’m out however many times in the past I’ve left them in a handbag and simply forgotten to check them. About six months ago I found several tickets in a wallet and I could possibly have won a million but as the tickets were over 6 months old I’ll never know and it’s probably just as well!
Since downloading this app it’s so easy to scan the tickets and I am delighted to have just discovered that I have won a whopping £30 which I am delighted with, especially as the most I’ve won before is another ‘lucky dip’
I prefer to purchase actual tickets whenever I am in the mood but I can also buy tickets on the app which is also very convenient. Super easy and convenient to use and was thrilled when it told me that I had won something, what a lovely surprise.

IOS PROBLEM

 – 
Zeb (GW)
 – 
2019-11-08
I’ve been trying for several days to change over a card within the App and online using a new iPhone 11...only when I had missed putting my numbers on for tonight’s ‘not to be missed’ Euro lottery draw did one of the National Lottery call centre staff inform me that they were having problems with payment cards with the new IOS!!!! Not even an error message to that effect came up in the App or Online...which would have given me enough time to change the card on a different device, which I did in 5 minutes...BUT TOO LATE FOR THE DRAW! The App is actually quite good, but the management of it in this case leaves room for improvement. I only hope the numbers I put on for every Euro Lottery Draw don’t come up tonight...as I was also informed “if they do come up you haven’t purchased a ticket for the draw” GREAT I WONDER WHY THAT WAS THEN...

No More Mislaid Lotto Tickets! 😊

 – 
Lady Walkley
 – 
2019-11-06
The National Lottery App is an easy and convenient way to buy your Lotto/Euro Millions tickets. Using the App and your your credit/debit card details, you can purchase your tickets speedily from the comfort of your own sofa. The App can retain your card details for future purchases, if you wish.
One great benefit is that you don’t need to check your numbers, as you will automatically be notified if you win a prize. Of course, you are still advised to double-check in case of error, but this is far less likely to happen than you accidentally washing your Lotto ticket with your jeans! For someone like me who tends to mislay paper Lotto tickets only to find them after they have expired, this is an ideal solution!

Very easy to use

 – 
Gunner Nunner
 – 
2019-10-16
I’ve had this app for about 2 years and I can’t fault it myself. It’s easy to use and you can put as little as £10 on and play instantly if you want. You can also change the amount of times you play and limit the money you want to spend which is great. If you win then it goes straight into your bank account. Also there have been a number of times I’ve been sat at home and I’ve too tied to get my tickets from the shop so I get it with my app and that’s so much easier for me at times. I would recommend it 100% from me. Always easy access for maybe winning small or big. But you have to be in it to win it!!

Gaz

 – 
Pinball1966
 – 
2019-09-24
I’ve been using this App pretty much since it began. At that time I was buying tickets daily, as I’m not earning quite as much now and since the birth of my grandson, I’ve not got as much disposable income, that coupled with the fact I never win anything but the very lowest of wins available, I generally play if there’s a rollover or I’ve a spare few pounds.
It is a great App and it saves time and energy for sure but I would like to have the ability to buy tickets later at night when you’ve forgotten to buy tickets during the day but that’s just me and does not detract from the fact this is a great app.

does what is says on the tin

 – 
DABBOUSB
 – 
2019-09-15
It does what it says on the tin, several annoying things
1) if. Win a lucky dip. Why on earth doesn’t it issue me one to my account (which I am logged in) rather in fact it asks me to take the ticket to a shop.! Not sure what’s the rationale behind that. It could be simpler... cancel the scanned ticket and issue a lucky dip .. how difficult is that.
2) the app keeps on bombarding players with other games for no apparent logical reason changing the banner to other games. Try buying 10 luck dips on euro millions ... after you by the first set the app tries to con you to another game by offering a different banner link at the bottom of the screen so that you go and buy the rest of the lucky dips from another game... again directed to people who buy only one ticket and national lottery forgot about other customers

Didn’t pay out

 – 
JammyStar79
 – 
2019-06-27
Weird one this as I’ve used this app for awhile and while it’s always been buggy it’s served a purpose, until now. I played an instant game that was in two parts, lost the first part won £1 on the second part. I got the congratulations message... only to head back to the home page to see it hadn’t paid the winnings out. Now I’m sure a lot of people may be thinking “disgruntled player” however I know what happened, and I regret not taking a screen shot of the “you’ve won £1” message, but why would/should I? It had never happened before.. or had it? There been a number of times the app has crashed mid game only to log back in to find my “result” which has always been a loss, not to mention taken the fun of why I purchased the game in the first place. Where was my proof it was a losing game?... because they said so that’s where. I’ve emailed them only to get the face palm of “it shows as a losing ticket” we will escalate this further for you. I’ve read the reviews as far back as I could be bothered and have only found 2 similar complaints so maybe it’s a rare glitch. But maybe also Camelot rely on customer complacency just like the PPI companies did all them years back. Given the lengths I’ve gone to try to recover such a small amount I’d be amazed if there isn’t more to this. Even I initially didn’t bother complaining. Would love to know if others have had the same issue. Anyway, 1 star for theft.

Instant games

 – 
Lcfc76
 – 
2019-06-04
Lucky to win more than £2 on instant win games, I would love to know if anyone actually wins a decent prize.
The app potentially could be very bad for the consumer and very profitable for the lottery, as by having the instant games, with very poor payouts in my experience, compared to shop brought, people have easy access to getting addicted, even if they hadn’t before.
I add funds to play my lotteries, and have the pound or so remaining on instant play, but have will power, and it was a bit of fun, but don’t do it now due to the comments above, it’s only a bit of fun if you have a chance of winning more than you put on, but if i had issues with gambling I would delete the app, and put my lottery on at the shop, so I wouldn’t have access 24 hrs a day to games with the odds stacked in their favour

Really different adding funds

 – 
Pooks47
 – 
2019-05-18
I tried this morning to add funds to my account and it has taken me 25 minutes of frustration! First I got the message that I had tried to login too many times when I had only tried once. Second, I was having an online chat with Chloe and she verified my details and asked me to try logging in again while we were chatting. I did this but could not find out how to get back to our chat?? Eventually, I tried to add funds but trying to use my CREDIT card which of course you don’t accept however that Wes not clear to me. I think I have now added the required funds and bought tickets for the next 4 Saturdays. I also won a ‘lucky dip’ a few weeks ago but I have no idea how to claim it using my phone - please tell me how. Thanks Keith

Fantastic App

 – 
MancTommo
 – 
2019-04-17
I’m not sure why people are giving this app a bad review. Personally I think it’s really great.
I can login through Face ID (no need to constantly put in password etc) all you do is switch it on once in app... never had an issue playing the lottery. Always confirms tickets and wins by email... absolutely no problems with it. I prefer it to actual tickets as you could lose them, and also hears stories of people being told their winning tickets are not winners when checking at terminals... also had a mistake once where he binned a winning ticket by accident.
This way you never have to worry about checking your tickets as they tell you if you have won... now I just need a big win 🤞🏻

Brilliant

 – 
Arraminta Louise
 – 
2019-03-08
Think some reviewers can’t be any good with basic apps. This app does open with fingerprint technology and I’ve been using it for a few years that way. Yes, you need to have funds in the account but it takes seconds to transfer - literally. I never buy a ticket any other way now. Also, whenever I have won I have always had an email and if you click on the app and view your account you also have a message to let you know you have won. Never had any problem and find it a very useful, easy and time saving app. All I need is a six figure win and then I would say it was perfect!

Shamelessly tries to take your money

 – 
Dawidyogi
 – 
2019-02-16
Two stars as it works for Lotto or Euro millions, but you can’t even easily check if you won (notification would be nice, or at least something easily seen when checking the numbers and tickets).
Now the rest - instant games. That’s where it gets disgusting and after playing a few, I deleted the app.
Monopoly as an example - when the app is supposed to replicate the game - utter, manipulative rubbish which suddenly ends and in no way is remotely similar to a Monopoly game. Throw the dice a few times, move around by 30, repeat, better luck next time!
Few other I tried designed to keep you hooked by appearing you are close to winning big. Should be banned. Personal recommendation- delete and stay away, better spend your £2 on an ice cream than a fake scratchcard. More fun.

Restrictions

 – 
Gadgetgazz
 – 
2019-01-01
Easy to use, although I like to purchase tickets(virtual verses physical thing), time sometimes doesn’t always allow me to get to an outlet, so the app gives me that opportunity to play without rushing around. The piece of mind the security provides as you have to re enter details also gives you controllability over the amount you can deposit, it shows a sense of responsibility by the game operator towards the player and their personal details, so big plus points there. The only thing I do have a little gripe with is the player restrictions outside the EU, i.e Turkey etc, when you head out on holidays lottery tickets are the last thing you think off, so having the ability to play using the app and the bank account registered in the UK/EU should be permitted to purchase tickets outside the UK/EU using the app,
just a thought, there are a lot of expats out the UK/EU I would imagine would like the opportunity to play, like I said just a thought.

Great way to play

 – 
clifftracey
 – 
2018-12-29
Well unlike some people I think the app is really good. Of course you have got to have money in your lotto account to play, would you walk into a shop and expect them to give you a ticket without paying?
You can log into your account with your thumb print and to top it up is really quite simple. Then all the numbers I had saved on my online account switched directly to the app so didn’t have to enter them manually. A couple of screens later I have a ticket, what’s the alternative to get into my car drive to the local shops walk to t eh counter join the cue and have to remember my numbers each week to fill the paper slip out. If you win they email you to let you know and that’s it. Great job love it thanks lotto

Rigged, false advertisement and a con

 – 
The Fr3sh One
 – 
2018-11-13
It took a long time for me to actually get an account as I had to put my card number and my details in multiple times as it had issues verifying. Then I first played the Monopoly game which is £2.50 a game and states very openly that you will win something 1 in every 2.28 games. I play a few games, won a couple minor prizes and lost a couple too. But after that I have now played my 5th game in a row without a break and won nothing. Not even the default lowest £2.50 win. While it may seem small, imagine if all the mini games they have up with the odds shown are all false and misleading with some games being £5 a go. Everyone will be out of pocket by a large margin while the company profits from literally lying to you right in your face. Avoid the games and just do the lottery.

Great App - But please reduce minimum!

 – 
Kazzakirk
 – 
2018-11-09
Hi I love this app - all works perfectly and is easy to check tickets, top up and play games etc. especially as I can’t leave my home. 1 MAJOR issue I have though is the minimum top-up being £10? Why when a weekly ticket is £2, an instant win from 25p etc.. I get money every two week and can’t afford to top up a months worth of lotto in one go and more importantly in a society where we are trying to discourage and support gambling addiction, should we not be encouraging people to top-up more than necessary a week creating more chance that they’ll spend more than they can afford?? Am interested to know why this is please - anyone?? Can’t fault the app technology though so still 5*’s

Distinctly average!

 – 
Jacer Racer
 – 
2017-12-18
Yes the app works okay, but the biggest ballache with this app is that it doesn’t even have the option to let you save your login details, let alone use fingerprint ID. When you have a long email address like I do you wanna kill yourself by the end of the login process!
The other thing that’s hugely irritating is that it doesn’t allow you to change the account you make your payment from - and if it does, I have yet to find it! So it’d either difficult or downright hidden!
Please app people, at least get the login thing updated to at least save the login details, can’t be that difficult as every other app seems to be able to do it, even the most rudimentary app has this now.

Simple quick easy to use What's all the fuss about?

 – 
M I l l e r
 – 
2017-12-01
What is there to say? It's an app for playing the lottery which relatively easily allows you to play the lottery. Takes a few seconds to log in, whoa!!!! a few seconds fancy that, then if there's no money in your account you have to put money in which unfortunately takes another few seconds shock horror. lol seriously this app is quick easy to use does sometimes slow when large JPs are up for grabs but can be avoided with a little forward planning I should think. Email notifications are sent on the odd chance you may win, which leads me to my one major complaint ' I never win'

Terrible

 – 
DandelionPi
 – 
2017-10-05
Wow, this is truly awful. Where to start?
Firstly, logging in. Requires username/password every time. Even cheap & nasty apps requiring authentication have cottoned on to the use of the fingerprint, not this one.
Buying a ticket with saved numbers, after logging in, requires funds in the account. Obviously can't just use a card, oh no, have to mess about adding a minimum of £10. Then, navigate the mess to be prompted with "numbers saved in your account" vs "numbers saved in your app". Why would I care? Either I saved them or I didn't.
Eventually, successfully bought a ticket. Draw takes place: did I win??? How the hell would I know? The system could email (I think it does on the odd occasion you do actually win), alert, at least provide SOME indication, rather than having to navigate through many screens after logging in AGAIN. Results checker is laughable. Who cares what numbers came up? The only question I want an answer to is "can I abandon this wage slave life and embark on a voyage into my dreams?" That'll be a deep dive into the appalling web-browser interface within the app then, dismissing the cookie warning on the way. Eventually you'll have your hopes dashed, then have to go back through the purchasing rigmarole for another chance. Awful.