Join millions of customers who use this app for simple and safe everyday banking. Our app is fast, convenient and secure – keeping your bank details private at all times.

What you can do

• Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information

• Manage your account – check balances and pending payments

• You can now block or cancel subscriptions in the app, just search for “subscriptions” in the app to find out more

• Set up Direct Debits and standing orders

• Pay in cheques

• Easily transfer money and make payments to UK and international accounts

• Get your Travel Money delivered for free to your home or local branch

• Send money securely outside the UK or in a foreign currency

• Receive notifications about payments and spending insights on your current account

• View your PIN or request a new one

• Easily request a new card, report lost or stolen cards, freeze them and order replacements

• Quickly find and view transactions and statements

• Update your contact details

You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started

All you need is:

• The phone number that you’ve registered with us

• A Lloyds Bank personal, Lloyds Bank Islands personal, or Sterling international account

Keeping you safe online

We use the latest online security measures to protect your money, your personal information and your privacy.

How we’ll contact you

Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send will come from LLOYDSBANK. Be wary of any message that differs from this – it could be a scam.

Important information

Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).

Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Save the Change® is a registered trademark of Lloyds Bank plc.

Lloyds Bank plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

What's New in Version 136.02

We’ve fixed some bugs and made performance improvements, to make our app even better for you.

We’re also working on new features that will be included in later releases.

Seller

Name

Lloyds Banking Group

URL

Information

Developer

Lloyds Banking Group

Version

136.02

Size

294.9 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

4.8 (1,931,287 Ratings)

App Store: Customer Reviews

Terrible

–

someone,that,is,annoyed

–

2024-04-16

Version 136.02

App crashes all the time.

Sometimes won’t even work at all.

Notifications for transactions show up anywhere between 2-8 hours later. Probably the worst banking app I’ve used and I’ve got several accounts with several company’s

Perfect in every way..

–

Beehellsibubs back garden

–

2024-04-15

Version 136.02

but that’s what’s scary.. so went for four stars… you know more about my money than I do. What happens when we are not friends ?

Making use of home banking.

–

Normie45

–

2024-04-15

Version 136.02

Much as I prefer face to face banking in branch, I have to admit this is a much more convenient way of dealing with my accounts.

Good App.

–

Anskey

–

2024-04-15

Version 135.01

Easy to find what you need.

Approval assistance

–

leftys58

–

2024-04-15

Version 135.01

The virtual assistant was useless and did not answer any questions correctly

One of the best banking apps

–

Oui Cest Bon

–

2024-04-15

Version 135.01

Very easy and simple to use literally has everything you need to do banking online and secure

Reliable and trust banking

–

Tee time 🕰️

–

2024-04-15

Version 135.01

Honestly this is the best bank to bank with. With Lloyd my money is safe and I don’t need any credit score builder because Lloyd got me always. I will bank with Lloyd’s for the rest of life 😊

Lloyds

–

Barry the Barber

–

2024-04-14

Version 135.01

Lloyds bank always does me good.

Gives me advice when they should.

Personally wouldn’t use any other bank.

So this poem is one big thank.

World class staff great service with respect.

–

Sami Sme

–

2024-04-14

Version 135.01

Best service and banking experience facilities.

Screenshot

–

Get brains

–

2024-04-14

Version 135.01

Great app but very disappointed with screenshot disabled,please make an option to disable or enable of screenshot or some share button for transactions

Amazing 🤩

–

oODriftyFury

–

2024-04-14

Version 135.01

I’ve just started using Loyds banking and I find it’s a great way to mage my spending and help me save up more.I would 100% recommend this to anyone who’s thinking of getting a bank account/thinking of swapping banks.

Online banking app

–

Turner_76

–

2024-04-14

Version 135.01

Great app, very easy to navigate around and simple to use. Allows me to maintain my accounts with ease.

A great app, easy to use for convenience

–

kindle 31

–

2024-04-13

Version 135.01

It is great to hear for using everyday banking. It helps you see your accounts clearly shows your money and you can transfer money easily. It is an amazing app. I totally recommend it and it now shows savings and investments. It even shows your pin and your card information it displays what you need at a time of convenience on your mobile it’s the best I’ve ever had. Money is display clearly you can read it easily and it has a section for Support in case you need to chat with the advisors and it shows all your transactions. Allie has fingerprint and Face ID. Easy to access your account if you don’t know your password, such a good app it displays your money You can deposit checks. You can access it 24/7 day or night I recommend it to everybody that likes using Internet banking

A typical Lloyds bank manipulative method of control

–

AlfistiMilano

–

2024-04-13

Version 135.01

Being able to take screen shots was important to my workflow. It’s not for you to decide whether this function was removed without my consent. Please reinstate it.

Easy banking

–

Miss flis

–

2024-04-13

Version 135.01

It’s so easy to do this app

Quick & easy.

–

Wharthog87

–

2024-04-13

Version 135.01

Great App. Easy to navigate, multi-functional , explanatory. So convenient to be able to do everything by phone.

Easy to use

–

Kristie1299

–

2024-04-13

Version 135.01

I’ve found this app very easy to navigate. I like the instant access to everything and the breakdowns of my spending. Saving accounts are easy to set up. I’m pleased to see that LLOYDS are always looking at ways to improve.

Difficult with access to account

–

DanaHrebtova

–

2024-04-12

Version 135.01

App is not working a lot of the time!!! Nearly every few weeks you should upload, but still nothing changes. Already few days I should use the browser to log in to my account. This happens often from the time while I download this app. Very disappointing!!!!

Not bad better than HSBC

–

SallyAlleyCat

–

2024-04-12

Version 135.01

Easy to use.

Low quality app

–

Hotmail69

–

2024-04-12

Version 135.01

For 2024 you guys should be embarrassed with the state of your app.

Closure of local branch

–

Jam lid

–

2024-04-12

Version 135.01

Very disappointed that Marlborough branch is closing, hope it’s possible to open a banking hub, otherwise town will have no banks left open.

Best banking app

–

cmpsrh

–

2024-04-12

Version 135.01

So easier and safer to use , save time , I can find most help on the app . Reliable and even when abroad it’s super useful to monitor your money .

Best bank and UK

–

Mehmetgilgil

–

2024-04-12

Version 135.01

Express service, thank you Lloyds bank

Lloyds bank is topnotch

–

Intensemusic

–

2024-04-11

Version 135.01

Lloyds Bank has consistently provided excellent customer service and a top-notch mobile banking experience. Their app is user-friendly and packed with features that make managing my finances simple and efficient. I'm able to quickly check my balance, pay bills, transfer funds, and even deposit checks - all from the palm of my hand. The app's clean design and intuitive navigation make it a pleasure to use. And when I do need to speak with a representative, the bank's staff is always courteous and helpful. Lloyds has truly raised the bar for what a modern banking experience should be. I highly recommend their services to anyone looking for a reliable financial institution with industry-leading digital tools

Super

–

nadhasulthana

–

2024-04-11

Version 135.01

User friendly and really good

Frustrating when the app doesnt function

–

Work to live

–

2024-04-11

Version 135.01

Occasionally, and seems to be around the time I get my pension it can be a day when I can’t get into the app - it just won’t load - frustrating. Other than that it works very well.

Lloyds Banking App.

–

Welsh Cake

–

2024-04-11

Version 135.01

This App works great for a while but after a bit it keeps on crashing on my iPhone 11. I then have to delete it and download again.

Great UX

–

ifsilva11

–

2024-04-11

Version 135.01

The design, IDE and layouts are outstanding.

The navigation tools and features are very good.

The dev tools; fade outs, buttons locations, speed and effectiveness could be better.

Screenshot Black

–

mbswinnow

–

2024-04-11

Version 135.01

Good app functionally, but let down by the idea that screenshots are not allowed.

Its a restriction that doesn’t improve security.

Best Bank in UK

–

Agunnaya1

–

2024-04-11

Version 135.01

Since I moved over to this bank from my previous bank I have been enjoying the best service a bank could offer a customer. I'm pleased with the services they offer me.

I so recommend. Thanks

A problem

–

dialers

–

2024-04-11

Version 135.01

Having difficulty attempting to make a payment from my current account the APP seems to be inviting me to make payment from my Savings account what am I doing wrong please

Feedback

–

Radioactive101

–

2024-04-11

Version 135.01

Love your service thanks to the team many thanks thanks for keeping everything up to date time after time

Old customer

–

Lincock

–

2024-04-11

Version 135.01

For a long time I resisted an on line account although younger family members were all banking on line

Eventually I came to the conclusion that the advantages outweighed my perceived disadvantages and downloaded the app

I can honestly say it has made my finances so much easier to manage and reduced the paper trail to zero

There are reassuring security checks and instant updates of balances and transactions

Switch cash not received £175

–

Arty Hsmith

–

2024-04-11

Version 135.01

I am still waiting for my switch cash of £175.

I have fulfilled all of the conditions, including 2 active direct debits, please can you help ?

Arthur

GREAT

–

kendra blaxter

–

2024-04-10

Version 135.01

very helpful and easy to use!!!

4 star review

–

Greg.Reeve

–

2024-04-10

Version 135.01

Think the apps pretty good but I’d like to be able to screen shot things and not have a blank screen.

Mrs Burbury

–

Hallilujah!

–

2024-04-10

Version 135.01

Thank you, I’m 85 so it’s taken me a while but at last I’m getting more confident! You have been patient with me an I’m a very grateful Granny! However I would be extremely grateful if I could still have paper statements please!

Brilliant

–

Pyotr K

–

2024-04-10

Version 135.01

Cannot understand the 1/2 stars. It is thoroughly convenient and it's simplicity is great for making quick payments or transfers. One of the best if not the best and user friendly finance apps.

Very useful

–

Flying Welshcake

–

2024-04-10

Version 135.01

I really enjoy using the app and keeping on top of my finances via my phone. However, it is a bit glitchier than most apps and sometimes just won’t open etc. I wouldn’t advise deleting it and downloading it again from the App Store as I’ve had trouble with this… having to wait for a passcode through the post etc. Switching your phone off and on again usually works.

Good

–

Dolly..123

–

2024-04-10

Version 135.01

I have Been with Lloyds for quite a while now, it’s the best bank , online banking is so good *****

apple pay

–

yhghhhbcxe

–

2024-04-10

Version 135.01

there service is really bad the apple pay don’t work even though i did everything

Too complicated to use

–

诗之奇

–

2024-04-09

Version 135.01

Sometimes you sacrifice the convenience for security!You can have both!

Need to keep deleting and reinstalling

–

Ian314

–

2024-04-09

Version 135.01

Good app when it’s working. Every few weeks it won’t log in and has to be deleted and reinstalled. Please fix this. 😉

Wonder ful

–

Sneh modi

–

2024-04-09

Version 135.01

Wonderful

Mr

–

M. O'Sullivan

–

2024-04-09

Version 135.01

The app is very easy to navigate between accounts, very clear and simple layout which I like. It is so good I use it everyday tracking my funds this allows me to budget my money more efficiently. The app is great keep it simple efficient.

Lloyds

–

Scot in Eng

–

2024-04-09

Version 135.01

Been with Lloyds for years. Couldn’t be happier. Would never change to another bank.

Best Customer Service

–

Shikhar 11

–

2024-04-09

Version 135.01

Safest bank and best customer service

Easy process

–

MAWAMJ

–

2024-04-09

Version 135.01

Transfer process is thorough with checks to ensure validity of payee

Online Banking

–

fotness freak

–

2024-04-09

Version 135.01

I find the banking app easy to use and it makes day to day checking of my accounts easy too. I also like having notifications of any activity on my accounts so I can check I’m not being scammed or defrauded!

Constant interruptions

–

AndreTheGeek

–

2024-04-09

Version 135.01

I can almost never just launch the app and get to my accounts page. The app interrupts me virtually every time to tell me something or sell me something else. Sometimes I just want to get into the app quickly.

The priority in this app seems to be them, not me. This isn’t valuing my business, it is taking every possible opportunity to sell something. They should call it the Amazon Bank.

It can also be very slow to authenticate.

My other bank apps let me in very quickly, and rarely interrupt me. I wish Lloyds’ app was like those ones.

Simple, does cheques, easy payments

–

Lee Hawkins

–

2024-02-16

The Lloyds does everything I want it to. Paying bills is easy, I can pay in cheques without having to go to the bank )not that I get many, but it’s used when needed. It has a simple interface which I hope they don’t mess with. Some of us don’t need updates all the time, we just want to do the normal things the way we usually do it. Other positives are this app links with other companies, so when I want to pay my AMEX bill I just got to the AMEX app, ask them to pay the bill, and they easily take it from this app. It’s better than other banking apps I have. Approved, just please don’t change it just for the sake of changing it. Nobody likes that!

Old version was better now many errors

–

Ta *=)

–

2024-02-15

Since recent update of this year, many errors such as black out screen when tried to take screenshot to record the error message. Old version of last year was better, and once updated, difficult to get back to the old version. It used to be good until a few month ago, but now. When online statement of saving account did not work, paper statement was only available for current account and not for saving accounts even in PDF format. Also, system maintenance message only appeared on the app without any notification budge, so difficult know it in advance. When my app was unusable, heard from friends that they got the same issue, so the current version of this app is not stable. Also, bug report is very difficult when the screenshot blanked out with the error message. Other banking apps sounded better, so we are thinking to switch if the issue persists. Hopefully next version would be more stable and the system maintenance notification comes in advance instead of sudden down.

Why remove screenshots? How does it help security?

–

Zad2010

–

2024-01-31

Thoughtless decision to remove screenshots. How does it improve security when you need to use touch/face ID to get into the app in the first place ? And once into my own data, I want to be able to keep records from it. What’s next ? Force an in-app purchase in order to Download our own data? Maybe we need to be reporting this one to the information commissioners officer for limiting customers ability to use their own data. See what they have to say about that one!

Taking screenshots of your account allows one to make easy comparisons over time. An essential functionality to have in a finance app. I understand the need for security but screenshots on my own device, after I’ve personally logged in ? How much more security do you need ? Recite my mothers maiden name as well before you allow us to screenshot ?

Please introduce an alternative mechanism as the “print” functionality making it printer-friendly and having to click on the “print” button does not seem to work on mobile device.

What a brilliant Service.

–

Zenaida#

–

2024-01-22

I have been with Lloyds for years. What a great service. There are features within the Lloyds brand that are appealing. As I want to invest for the future. I am looking at what’s available.

There are some improvements I was not aware of to this service, ie the length of time you are on a page. That would benefit myself and others. If you could have more time to fill a form or view your account information. It’s a great security feature. But when you go back into the feature, you can not regain the page you was on. That was inconvenient at the time as I was looking at the different features for the interest you pay on a savings account and investigating either in an ISA, Bonds and interest rates.

10/10

–

KATYB47?

–

2024-01-05

I am a disabled Lloyds customer due to having a broken back and am unable to get to the bank.

This app is a lifesaver for me, I can do everything from my hospital bed.

I transfer money to my carer, I can pay my bills and keep an eye on what I'm spending.

I have a save the change savings account that I can keep an eye on also.

I can see my credit score and find out how to improve it.

Everything is there for me to do myself quickly and easily.

I use Face ID on my phone to open the app so I don’t have to fiddle about with logging in.

I used to work in a bank and I can honestly say that this is banking at your finger tips.

I can do everything I could do in a branch conveniently at home or on the move.

I can even apply for credit cards and overdrafts myself through the app, get life insurance quotes and best of all I can save money by activating discounts that suit my lifestyle.

I couldn’t be without my Lloyds app. It really has helped me in life by allowing me to be in control of all of my finances still.

This app gets a 10/10 from me.

I honestly wouldn’t change a thing. Lloyds have thought of everything.

I’m so grateful for the Lloyds app.

Online magic

–

pawpurful

–

2023-11-22

I began using online banking some years ago when I worked in India. It was like magic - I could track and trace my ingoings and outgoings immediately instead of waiting weeks for the ‘Snail Mail’ to deliver my statements or advice. I was happy to continue it when I returned to England - especially as our local branch office closed ( a definite minus in my appreciation of Lloyds Bank) and we had to use the bank in Exeter. I have found that I can get in touch with a human very quickly by phone or online however, and have been very happy with the level of service I received. I hope that Lloyds personnel working from home will stay safe and well and that they can still deliver. I do worry about connectivity and hope Lloyds can retain their present standard as the world changes round us!

Good but could easily be great!

–

Word Artist

–

2023-09-15

Please can you make the process of opening a joint account easier. Especially once the joint current account is opened, it should be as easy to open a savings account for us as a couple as it is for me with a sole account. The process for a sole savings account takes 5 mins via the app but for us as a joint couple there is no option to do this within the app and we therefore need to call Lloyds and go through a questionnaire which takes around an hour. The questions asked relate to information included in our other accounts for example they ask us to provide our names(!) and previous addresses every single time :-/ come on Lloyds please do better.

Also there seems to be issues with the time lag on when purchases appear in my notifications on my iPhone 13 from your app.

Good app for everything else but spending notifications don’t show in time

–

PopsVT99

–

2023-07-18

This app has been good up to now with on-time spending notifications but has caused some grief for me recently. I paid for a takeaway which was £25 through Uber eats and the order went through and was confirmed but due to a notification not coming through on my screen I thought the payment wasn’t taken and it wasn’t in my pending at the time either and didn’t show till the next day. I then thought the takeaway must want cash so I paid the delivery driver £25 cash to realise I had paid £50 for a takeaway because the payment came out of my account the next day! The only time I was confirmed it had gone through was the next day when i got a notification of insufficient funds to pay it (I use this as a second account for any additional spending). Be careful when ordering online using the Lloyds app and make sure you ring the company you ordered things from to double check it’s definitely come off your card because I have lost an additional £25 because of the delay in their notification error.

Please put it back :(

–

L0384

–

2023-03-24

The updated interface with my transactions all broken up into separate days and all the different icons is horrible.

I'm sure it's not the developers' intention to make the app harder to use, but please consider that not everyone's brain works in the same way and these updates have actually made it cluttered and much harder to see what's going on in our accounts for some of us.

Please, please give us the option to go back to the simpler, clearer, easy to read single list of transactions. Money in, money out, payee, date. That's all I need to know. Not complicated little pictures for each type of transaction and grouped into each day. I don't want to have to make sense of a more complicated interface all broken up into chunks before I can check that I agree with my transctions.

I'm sure some people will prefer the new version but for me it's become difficult and frustrating to see what's going on in an app I've been (mostly) happy with for years. I've searched in vain for the option to toggle back to the simple transaction list before the latest updates but it doesn't appear to be posible. I realise this may all seem trivial but it's actually making me want to abandon the app and move my money (I realise that's dramatic but I'm so frustrated by this!).

I can't be the only one struggling with this update, surely?

Worst customer service, being customer for 5 years

–

R. Eduard

–

2023-02-18

I’ve been a Lloyds customer for 5 years and I wanted to open a savings account. I tried to use the mobile app but it said I need to go in person to a branch to check my details (remember, after being their customer for 5 years)

So, I went on Saturday, since I work from Monday to Friday. I went to the nearest one, on 60 The Broadway London Stratford E15 1NG, but they said I can only do open the savings account from Monday to Friday. So, I tried in a different place, in Stratford Westfield, where they said I can only do so on 60 The Broadway London Stratford E15 1NG (remember, the previous place where they said I can’t open an account at them), and they make an appointment on that branch on the next Saturday.

I went next Saturday, the appointment was for 12 to 13. I’ve been half an hour late since the traffic was heavy. The put me to wait 20 minutes and then they said they can’t help me, I need to come next week. I’m going now to open an account to a different bank

Fraud

–

Rhdsc

–

2023-02-04

I was recently scammed by a message on WhatsApp, the message was sent by what genuinely seemed like my son , who was in Italy at the time and we were regularly corresponding via WhatsApp. The message started ‘ mum so sorry I’ve broken my phone… can you send me some money’ I really thought this was a genuine message and thought nothing of wanting to send £750 For him to sort various bills !

After finally getting through to Lloyds , as the payment was blocked, I spoke to a really lovely and kind lady who explained it was a scam and how common it was, I felt so foolish and stupid but she was so reassuring,

I just wanted to say thank you for having the block in place, your company saved us from a very costly scam, and just before Christmas.

Some excellent features, but…..

–

Pantannas

–

2022-12-14

I like the responsiveness of the app, and some new features like being able to scan a cheque, and see your forthcoming payments, BUT the app can be very difficult to get into, requiring deleting app from phone desktop and reinstalling on 3/4 of occasions, and often getting red messages on trying to carry out a second task after completing a first one, that technical issues are being encountered. Occasionally is OK, but almost every time I use the app, it’s not. Especially if in a hurry to complete a payment, or actually get on with life. I also don’t like that you cannot send a message to Lloyds themselves through the in app messaging facility. Not everyone wants or needs to spend hours waiting on a phone line, and a message could be sent if working in the middle of the night. Especially as there is no longer the facility to contact your own branch by phone.

I don’t seem to have similar problems with other bank/credit card apps

Could be better

–

NickTronic

–

2022-11-22

I work in IT and write software for a living. Overall, this app isn’t bad, it’s never “forgotten” my password (my pet hate), aka the developer couldn’t be bothered writing a migration or has fixed an undisclosed security issue.

Payment and balance notifications on iOS are infuriating though - they “tempt“ you with the first X characters in the Lock Screen, cutting off important information, and then, as soon as you tap them, they evaporate and the often-important partial message is lost forever. Developers, why not store a copy of the notifications your app generates, in a parallel table using core data or whatever you use under the surface. Then, provide an option in the App to “view past notifications” or whatever. Even better, make the notification, when tapped on, open the app and take you straight into this database-backed new notification *within* the app, rather than just stupidly opening the app and dumping you at the Home Screen.

App is good but it’s time that the flaws were fixed

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Jamesh316

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2022-09-18

I’ve been using this app since it’s first came out and it’s good, but the same frustrations still plague me and need to be fixed by Lloyds.

1 - The list of people that you make payments to should be editable for name, or nickname from when originally set. For instance people get married but you are stuck with their old names, plus as your list grows you might forget names of people you don’t know well or use often. So it would be more useful to be able to nickname people like “Gardener” or “Plumber” etc.

2 - The list of payments is locked to the account you set them up on, so if all my payments are set on my current account then I cannot make a payment to someone from my savings account. Rather, I have to transfer the money from savings to current account first and then make the payment from my current account. This is unnecessary waste of process. Just have a master list that is accessible by all of your accounts. To make it more user friendly.

Diabolical service no one will help

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Al 1208

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2022-08-24

Been unable to access holiday and mobile phone Still waiting insurance online since October last year. Bank just fob you off with Covid excuses saying everyone busy. Eventually got through saying I needed to upgrade my insurance while on holiday but online access does not work. Said look into but nothing. I complained and they raised an official complaint. Then no one would speak to me they just stated “We have up to 8 weeks to reply. I said not got 8 weeks as going away before that but not interested. Impossible to ring to get it done from Thailand and risked being abroad without insurance but bank not bothered. Di eventually manage to force insurance company to ring me and do the upgrade but no help at all from Lloyds. Just keep getting odd message. We are sorry not sorted in the 8 weeks will respond by 15 th April but nothing. We are both pensioners and have been traumatised by this and now are locked in quarantine in Thailand with no access to Lloyds travel insurance and they dint care. Shame on you Lloyds I even went to try to get the nearest bank manager to assist me before I went on holiday He refused to even see me telling his staff to tell me there was nothing he could do Double shame on you and I am going to make this a big issue when and If we get out of this situation

Lloyds Bank banking app

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abc cant have ehat i wsny

–

2022-02-08

I think it is fair to say that the Lloyds banking app has evolved over time and has indeed improved. I have given it a generous 4 star rating because Lloyds do, slowly, pick up on critique regarding the app. However, it is frustrating to discover when you are away on holiday or business that there are several functions you still cannot perform using the app. In fact, your frequently referred to the desktop version to carry out fairly mundane functions. I can’t be specific right now but I’m sure Lloyds know what I am referring to. I was requested to do a review via the app today so perhaps not best equipped to do this right now.

Lloyds for the app to be fully functional would, I’m sure, create a wider appeal.

Good job Lloyd’s

–

Dot&tat

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2022-01-24

I totally agree with someone else that wrote a review regarding the negative comments about Lloyd’s. I have not found anything to support this at all. I’ve been a Lloyds customer for years and had other accounts with other banks, but have recently made Lloyd’s my primary bank. They are very efficient when it comes to any problems, it’s always been sorted out professionally and swiftly. Their customer services on the phone have been excellent I’ve never had any issues. I like the way I’ve been treated throughout, weather it’s been internet banking mobile, or face to face.

One minor issue could be the fact the ques are always a mile long in my bank, whenever I want to see anyone without an appointment! What does that say though? They are popular!

Thanks Lloyd’s

Utter conceited rubbish

–

Danny in Fulham

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2021-12-16

It's a bad sign when the purveyors of this mobile phone app start to congratulate themselves. They haven't evaluated properly the functionality of this app, and the people that designed it arguably never use it. Or so it would appear. They have never done a survey on this app or try to find out why it doesn't work. The option for making payments to other people is utterly hopeless and not fit for purpose. When I have to make a payment to my other bank accounts, I face the sea of sort codes and account numbers. What lovable nonsense. Do you really expect me to know exactly which 8-digit number applies to which account? Relevant bank details should also be present there. Ask me why and I will be glad to tell you. The apps from Santander and NatWest are far far superior. I use them and they are painless. The fact that you don't contact me regarding my review is conclusive proof that you're not bothered about really understanding how your app works for customers. Do you guys ever look at other banking apps? Or do you keep admiring your own? I'm totally fed up with your app. Stop congratulating yourselves and pretending this is the best thing since sliced bread. It isn't. Trust me.

Getting worse…

–

scoobsoriginal

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2021-11-25

The Lloyds banking app is obviously designed by a team who don’t have to use it as customers, otherwise some of the really annoying niggles would, hopefully, be ironed out.

Why is it so difficult to log off? The Log-off button moves around with iterations of the app like a cockroach scuttling out of the light. Put it in a top corner on all screens.

When paying bills online on an iPad it’s almost impossible to hit the continue button at the bottom of the screen as this is hidden by the rest of the interface controls. Just move it up a few points so it’s clear and separate. I’ve just nearly paid a bill twice.

I don’t want to see ‘ads’ however cloaked when I log on I just want to to to my account, not but a financial product. I’ll let you know if I do.

This could be so much better. It’s brilliant that we can all access our money safely (I hope) online, pay bills, scan cheques etc but just a simple it of interface design and UX would really improve things, it’s not difficult it’s just moving a few pixels about. Come on Lloyds or I’ll sell my few shares in you! At 50p a go probably tells you enough about the business.

New feature ‘View card details’ doesn’t work properly as only shows the first card

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Annri20

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2021-08-31

The new feature ‘view card details’ that they boast about does not work properly as it only shows one older debit card that has been terminated by Lloyds in the last month - with no possibility to scroll to view the 2 current valid cards they have’s enter me!! The new Club Lloyds debit card sent to me by them in the last month, as well as the lloyds master card are not at all visible under ‘View card details’. The only function available for them is ‘View PIN’. I rang up Customer Services, reported this issue and asked them to update the view on the mobile app to show all the current cards - but- after a good 30 mins spent explaining the problem - not sure they grasped what issue I was reporting, as the guy who took my call did not know their Lloyds mobile banking app functions well at all. He knew them a lot less than me actually!! Certainly they didn’t fix the issue as it is still there the same.

Terrible

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JMWordan

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2021-02-23

I have registered once already with my one time pass work, logged in twice, now it has told me that I need a one time password through the post AGAIN as it couldn’t make a confirmation call or something, so now I have to wait again, the site also doesn’t let me log in even though I already completed the registration once, can’t be bothered calling as I know I’ll be on forever, was of time, think I’ll end up just not bother with internet banking or Lloyds, been such a hassle, had my card snatched by an atm outside of the branch, but it was closed that day and couldn’t get it back, finally went it and they said there was no reason why they would retain my card they just did. Great fun.

Try another bank, not Lloyds

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Duncan 444

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2021-01-23

I would advise any one not to use Lloyds Bank. They ripped me off by springing a last minute indemnity insurance on me days before I moved into my first property. They ripped me off by adding payment protection to a loan after I had specifically said I didn’t need or want it. Years later ripped me off regarding the mis sold PPI stating they did not recognise there own loan number! They ripped me off selling me a premier account as I asked if I could take more than £200 out of a cash machine. With the extra benefits you get I have had trouble with the Holiday Insurance and most lately the emergency home cover. My boiler stopped working, they sent someone out, he ordered a new board and a bleed valve. Two weeks later! someone else came and fitted them. Hours later the boiler was wrecked as the pump had not been connected which caused the heat exchanger to split and Gasway could not get one from there supplier so tough luck I need a new boiler. Not surprisingly Lloyds weren’t interested in this matter either.

Brilliant app - can’t understand the bad reviews!

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Clare2828

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2020-11-20

I never voluntarily write reviews, but was so surprised at the negative comments I felt I had to! I love the Lloyds app, it’s easy to use, log in, and functional. It allows you to do everything you’d like to very quickly, such as making transfers or depositing cheques. Intuitive and nice interface. Every update brings another useful change. I barely use online banking on desktop because it’s so accessible through the app, and it’s allowed me to easily manage my finances.

In addition (because so many other reviewers address this, even though I don’t think it’s very relevant!) the Lloyds team is simply fantastic. Real, helpful people - and you can actually SPEAK to someone quickly, rather than jumping through hoops of automated “FAQ” on the phone. When I was the victim of fraudulent activity, they were so quick to sort it and reassure me, which is so important when worried I’d be losing money. Overall, truly super service and app.

OK fundamental banking app

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AnotherM8

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2020-10-31

The functions and capabilities of the app for basic banking needs is good, although not massively robust as still seeing such as trying to access messages and getting a “bad request” message in plain text (and not a local issue as had full robust WiFi signal at home on a modern smartphone).

With a major bank such as Lloyds who have had an app for many years my expectation is for you to be more innovative and looking at helping me budget and manage spending against the budget within the app, particularly a joint account where multiple people have access. Even something relatively simple as allocating budget to particular categories and seeing real time spend against them. I say simple as money manager on the website did similar forensic reporting years ago, surely a natural next step to make that actually useful in day-to-day life.

App needs investment to bring it up the future (or even current) customer needs.

Great app! Best of both a finTech and a high street bank.

–

Khuram93

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2020-10-06

I really like this app, having switched my accounts from Starling and Barclays. I like the merger of some of the finTech features with some of the traditional banking options which enable things like cash back etc.

The only issue I have is that the app can sometimes be a little clunky which means I have to close and re-open. Never had this issue with starling/ Barclays. The loading screen for example takes a couple of seconds rather than being instantaneous which is something that starling had sorted naturally. It’s also a lot less integrated for example, pin viewing etc and adding features like additional cards for people to spend money on your account from your relevant pots but I guess there are some parts you have to sacrifice when you’re moving around. For me the benefits have outweighed the small issues and so have given it 4*’s.

Lloyds Bank App Issue

–

Mikeereviews

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2020-10-01

The app continues to improve with each update much like many other banking apps. Most of the facilities you need are now on the app and user friendly. If you need to do more in depth banking then you still have the option to log in to the main banking website.

One criticism is about the information and advice tabs that repeatedly appear in between the accounts. They offer advice to new users or those not familiar with app banking but users are not able to turn the notifications off. Despite reading the information, this makes the tab temporarily disappear, the same tabs repeatedly appear and fill up the viewable screen pushing saving accounts etc off screen. My suggestion would be an option to either disable or to always put the info at the bottom of the page after all accounts.

Brilliant

–

insert nickname here;

–

2020-09-20

The app works perfectly, many features such as the Touch ID and Notifications make it so much easier to feel secure when using the app. As COVID-19 has made getting through to Lloyd’s on the phone a living nightmare the app has definitely elevated the problem, I can order a new card and pin, freeze my card, get help with any concerns I have with my account all through the app. Very easy to use and I honestly can’t find anything to complain about. I have been a victim of fraud recently and after finally getting through to Lloyd’s on the phone they blocked all unauthorised payments coming from the fraudulent “companies”. Lloyds themselves have one of the best customer services I’ve experienced with any company. I will definitely remain a loyal customer!

Poor service and can’t use your own money

–

tea369

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2020-09-15

Lloyd’s fraud team cancelled my card without telling me and I’m on lockdown. When I phoned they said they had tried numerous times to contact me. That was a lie as I told them I haven’t left the house since Feb and no calls no emails. Lloyds admitted it was one text message and the text message said there might be fraudulent activity on my account if I want to discuss ring. I checked my account all fine. I explained I need my card for online shopping and my hubby’s birthday. They said I would have to ask a friend to get my shopping. I explained that I had a disability that when stressed can cause terrible pain and I would have to change my card details everywhere and how are we to get food. Apparently I have to order a new card and wait for it to come. Two hours on the phone being transferred to people who were not there and then the phone hung up. I was not allowed to talk to someone of authority and not given any help and apparently Lloyd’s has stopped calling back customers??? This was a mistake by Lloyd’s and then no help from Lloyd’s to sort an issue they caused and I wasn’t allowed to talk to the fraud team that did this. Awful bank.

Limited registers on mobile banking

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xxxmlv

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2020-06-30

As a person who has no storage on my phone, I do this practice where I download apps and delete them and my downloaded apps constantly change depending on what app I need on the certain day/week. I’ve done this with my Lloyds app and now I can’t log in to any internet banking - both the app and online through a browser, don’t work. Apparently I need to deregister my mobile banking which can happen if I log in to my account which I can’t do. It’s very irritating as I can’t access my mobile banking and I think that if they have seen I have logged in “too many times” they should’ve at least warned me that it’s a possibility I won’t be able to log in in the future. A lot of my friends do the “downloading and deleting the app for a day thing” just because it’s common not to have storage in your phone especially if you’re young and you fill up your phone with photos,music,etc. I really think a warning about this should be introduced!

It’s a love / hate relationship!

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Mema Jules

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2020-01-11

I used to love this app. It was very easy to use and follow. However, since the last update I’ve had nothing but problems.

I hate that I can no longer search and get a list for particular transactions, by putting in a name or amount. I now have to scroll through looking for what I need and make a list myself.

The layout is confusing and it’s very difficult and frustrating to navigate. One of the main problems I’m having is that the app keeps ‘hanging / crashing’ part way through my sessions.

For example, I log in then check my current account transactions, I then check pending (if there are any), followed by looking at my upcoming payments. If I then try to look at something else, let’s say ‘offers’, (but it could be any of the options) I get the please wait message and that’s it! It completely freezes and won’t let me do anything. It seems to always happen on my fourth action, very strange.

I have to do a force quit, without being able to log out and wait at least 15 minutes before I can log back in, if I try to get back in before that it just opens at the page I was on and it’s still frozen, grrrrrrr.

I would really appreciate it if these issues could be addressed, many thanks.

Have a bug and need assistance, no way to report it?

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Natargx

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2019-12-19

Really like almost everything about the app except I have two notifications showing from the ‘message us’ section that have been showing for over two months and I cannot get them to clear. I’ve redownloaded the app and tried opening and shutting the message us function but they won’t clear. It’s a small red circle showing a number two in the corner of the message us button and on the corner of the app on my home screen when I close the app. I’ve used the ‘message us’ function to ask them to help resolve this and they’ve not replied and there’s no way to contact app support - clicking the link on this page takes me to the Lloyds website with an explanation of how to download the app and the only number is for banking. I just need someone from the app support team at Lloyd’s to take a look and it’s probably as simple as clearing the message cache for my account but it’s really frustrating thinking I have a notification then realising it’s this error over and over again.

Re Lloyds bank

–

not lloyds

–

2019-11-26

LLOYDS treated my transaction as a fraudulent one when I tried to transfer some money from my personal Lloyds account to my personal Santander account it was successful I then got a text to call them I answered all the security question correctly but she say my account will locked and I’ll have to no to a bank with some IDs before the call ended she asked if there was anything else she can do then they locked my account out I couldn’t even transfer any money who helped me, I then had to go to my local Lloyds bank with my passport for ID the following day the manager who as known me for many many years had to phone the fraud call centre he did say I may have to speak to them I did say to my manager you’ve known me for so many years his answer was this was out of his control, sure enough they ask to speak to me they then lectured me again to be careful of frauds I stopped her halfway and reminded her that I was trying to put some money from my account to my account, I also said they should trust their branch manager, she then said is there anything else she can do ! May be trust their managers.

The app is good

Disappointing service from this bank.

–

Hey Mr DJ

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2019-10-23

After 40 years of having an account with Lloyds, I can’t believe how shoddy their service now is.

In the last couple of years, they have ‘ Lost ‘ cheques on several occasions, that I posted in their own post box.

One cheque disappeared for months. I only noticed it hadn’t reached my account when I did my year end accounts.

It turned up , stuffed behind the door, in the post box.

It was explained to me that this was because “Nobody checks the postbox anymore!”

I was advised that I should only pay directly into the card cash machine.

The fact that I’d posted cheques through the door for over 40 years cut no ice.

Ok, I thought I’d do that. I go up at night to pay in, to avoid traffic and parking charges.

Trouble was this held no guarantees. A payment still went walk about.

This was found stuck in the machine.

Then one machine stopped talking deposits. That’s been out of order for months. The final straw was the other night when the other machine stopped working.

I had to make another visit the following day, just to pay a cheque in!

This once great bank is in its death throes. I have shares in it, that I will be selling. I’ll move my account away too.

If it’s that hard just to pay money in, how can it ever be successful again.

I find the app very good and extremely useful for quick access on my phone.

–

Capitaim Z

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2019-10-09

I have spent a long time loathing the Lloyds app - the old one.

I thought I’d have one more try and found a VASTLY improved, sparkly new one!!

Imagine my surprise? Firstly, it didn’t tell me my personal details were wrong every time I attempted to get in!

Secondly, it seems fairly easy to navigate through and is quite clear in its appearance with larger, easier to use keypad - the only failure being it is not a UK key board but not the end of the world.

I have to say the ease of navigating through my accounts and accounting functions has been a pleasurable experience and I am therefore VERY happy to now be able to say I will continue to use the mobile app and recommend it to my friends. Thank you for the improvement👍

Capgemini Invent Quarterly Debate Series

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realquoff

–

2019-10-04

The top 6 banks in UK are form an oligopoly. New entries to the market are complicated, but new technologies (promoted by the bank), such as branchless bank have become common place on the market during the period from 2011 to 2019. It’s been reported that banks find it hard to monetize from millennials a new generation that is the first from the roaring twenties to have less money than their parents. In this turbulent times Barclays appears to be one of the leading innovators with 91springboard, eagle labs, tide and more initiatives in data science and so on. However, lloyds mobile banking app provides the best customer satisfaction (which I understand is a consensus among Lloyd’s customers I’ve met). When standard life investments into property and education are difficult, I as a millennial choose Lloyds to receive my real wage. Aristotle's 3 values health, knowledge, wealth are on my side.

Banking on the go!

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rhyschristian

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2019-08-15

Easy to use app that has made a difference to the way I manage my finances. Over the years the app has really improved. Today I ordered a new card and pin from the app to replace a damaged card and it was a simple process. This saved me lots of time and bother rather than using a call centre.

The app supports Touch ID which is great and displays information neatly and clearly for you to get a heads up in things. I have been able to track purchases made and click on further details for retailers to know what was spent and where. All of my Lloyd’s accounts show up including credit card.

Full statements are downloadable which is a great feature.

Great app.

I wonder if one day they will incorporate a graph money manager system into the application - that would be nice.

Security questions

–

Pim Strom

–

2019-07-13

I tried to register this app today, I entered my account name, and my password, told it was wrong. Went and changed password although I know the first one was correct. Now I am sure that both are correct, tried again and again five times. Was told eventually that I was registered. Next to phone a number and quote yet another number, eventually after a considerable wait I spoke to a very polite lady who asked me several questions to ensure that I was who I am. All very correct until the last question, I was asked what standing order I had on a certain date. Now I am eighty years old and my memory is not what it was and as this app has blocked my old app I have no idea what that could be.

Guess what, I now have to go several miles to the bank to be able to register. What’s the point of having an on line banking app if I have to go to the bank.

I know that these security questions are important and they must be asked, but surely a human on the other end of a phone could use a bit of savvy and know that I have answered every one of the numerous questions bar the last one, knowing that it must be me who has applied for registration. But NO every single question must be correct.

Rubbish

–

Caccy CP

–

2019-07-08

I have been using online banking since Lloyd’s first started many years ago...

I have used the Lloyds Express app on my iPad for several years and was annoyed initially when there was no facility for putting transactions in chronological order but eventually they gave an option to do this.

I have been notified this morning that Express will be stopping soon and I should move over to this new app. After downloading it I discover the transactions are in reverse order (again!) and no obvious way of sorting them in the correct order. On asking the virtual assistant they say they will put me through to a real person but I’ll have to wait up to an hour for a reply! Really?

The view on my screen is so limited that I can only see a few transactions at a time. I am not impressed and if they can’t help me with the chronological thing, I will be uninstalling the app.

Unwelcome feature

–

Customer of many years

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2019-03-27

Latest update added a very unwelcome (from my personal point of view) feature. I use my credit card to purchase expensive items, using the credit card for the added security of insurance for my purchase. So, when making these purchases I already have the money and will normally be able to make payment BEFORE the transaction has even appeared on my statement. The recent update has now made this impossible to do. You get a lovely red error message telling you that you cannot make a payment larger than your outstanding balance. The previous version of this app did not have this restriction. Until this update, I would have given the app 4*

In short - Stop nannying me, I’ve had an account long enough to know what I’m doing. Either remove this feature or provide an option to permanently disable the check. Otherwise, I will be looking to take my banking elsewhere where such restrictions are not put in place.

Really irritated

–

Tricia2cats

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2019-03-19

Since writing the comments below I have managed to get a successful download of the tablet version from my past purchase list. It took several goes to get and it works after a fashion, but it appears it is prone to crash.

I really liked the tablet version of this app which worked well with split screen, adapting to fit next to the other app. Having changed my iPad, I’ve now gone through the rigmarole of set up to find the only version now available is the mobile version, which is great for my phone but useless for working in split screen on the iPad as it stays underneath the other app and doesn’t adapt. Odd really that I’ve been forced to use this version by Lloyds, when I can still use the tablet version of the Halifax app; a sister company.

I thought this might be because I’ve changed to an iPad-pro as I’ve checked on the App Store with my old iPad and this mobile app is the only available option. Very poor!!

App keeps asking me to do a review

–

Raymaker8

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2019-02-19

The app has forced me to give this review

as there is no option to tell the app I’m not doing a review, the only option is to do a review or select later, which is actual again immediately. it just keeps asking so here is a one star review. The app keeps showing payees twice and you open the app again and they have gone!, second tile down are just adverts this is my bank account stop showing adverts, put it at the end or let me order the tiles! I’m seriously looking at metro bank so I don’t get all these adds for credit cards and very poor low interest accounts with no flexibility or account that make you cancel them after 12 months only to open them again immediately so you get the good interest rate back what a waste of time. Oh and the other week faster payments were taking hours. Why don’t you stop all the cash back offers that I have to review every week and activate, what a waste of time, and start paying some decent account interest. Or rewrite the club Lloyds web site which is appalling and does not really work. Stop all this loyalty bonus nonsense that your market department likes to think up, and pay some decent account interest

Bank charges

–

veryunfair

–

2018-12-18

This app is very useful whiles I work away it’s very easy to control my finances,

But I must say the way Lloyds banking charge , on a daily bases on a over draft , while people like myself ,on a tight budget trying to make good in life , Your Charging system is unfair , I understand the government are looking into this action which Lloyds have in place , and other banks , the rate is higher than a pay day loan company , I pay average £4.92p which you charge over 7 day period , there’s5 working days , you take that over the year , comes to £1,792 which is a large amount , this could come off my over draft , you are only making life difficult for millions people like myself , who are using a service should be to help not , to make there life harder to maintain , I can see just like the PPI claims coming in place soon to try and recovery unfair charging by Lloyds banks and others banks yours Chris Farren

Been good until phone upgrade

–

Soffie09

–

2018-10-04

Well I really enjoyed this app on my old phone, especially the feature of depositing cheques. Very useful when you live rurally.

Since I upgraded my phone I can’t get the app to work on my phone.

Lloydsbank tech support said it was a corrupted backup copy that led to it not working so I uninstalled everything, deleted purchase history, you name it it was done. I even called Apple support as it was suggested to me that was the likely cause of the problem. Most likely the app was the conclusion.

I tried finding someone to email/chat too but can’t find any contact for app developer so hoping that this will get me to the right person.

I run iOS 12.0 on an iPhone 10Xs an have no problems with any other apps. Please help!

Safe banking

–

pure black woman

–

2018-09-24

I have a really lot of trust in Lloyd’s bank they let me know when my account is getting low and I have payments due to come out of the account I always find that if for any reason I have to visit the high street bank they always greet you with a smile and ask “how can we help you today” the advisors are really friendly and give you the best advice possible the bank is always clean and tidy make you feel welcome . internet banking is quick and easy to use you are always advised to contact lloyds if you think there is any fraudulent activity on any of your accounts when phoning Lloyd’s customer services they are very helpfull no matter how large or small the information you need I would recommend Lloyd’s to anyone thinking of joining Lloyd’s

Great functionality, too many sales ads

–

Mwbwill

–

2018-07-26

Simple nice looking functional banking app. I am self employed and income is not as regular as it is for some so meed to keep a close eye on income and expenditure. I’m finding it helpful to be able to quickly check balance and transfer funds when I’m out and about. My only gripe is how pushy Lloyd’s have become with their ads and sales. Its not just the app it’s their online desktop banking platform too. In the app however they seem to have ramped it all up. For each account in the app I have to scroll past a separate ad for a loan or credit card or “check if you are eligible” link they are everywhere! It’s annoying, especially when I am an established customer of Lloyd’s and over the years they have made money from me every year. I just wish they would let me bank with them in peace and acknowledge that I am never going to respond to one of their ads.

Great App.... but(Updated)

–

Kop1906

–

2018-05-12

A good functional app that does the basics of banking, however times are moving on and as we become more reliant on banking apps it’s clear that legacy banks are struggling to keep up. Over the last year I’ve become more demanding expectations wise and this app is no longer making the grade for me. It needs a complete design overhaul as it’s now looking very very dated and we still have no support for native screen sizes 3 years after the 6+ was released. This is simply ridiculous. Apps from Monzo and Starling are simply way ahead of Lloyd’s and other banks both in design, user experience and the information they provide within the app. I’d like to see Money Manager integrated within a newly designed app thats clean, simple and looks like it was designed for the open banking era that we have entered. Doing the basics of a banking app no longer is enough.

Update...We finally have an updated version that supports all screen resolutions, 3 years to late but it’s very welcome. The app looks cleaner and is far more usable. Now that it’s been rebuilt, let’s refine the UI/UX and bring in additional features and move the app into the open banking era. Money manager needs to be integrated into the app, ability to control your cards needs to be in there, Apple Watch support and so on. Good start with the update but not stop and speed up the development.

Seamless, slick accounting

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PythiaHD

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2018-05-10

I rarely review apps but I appreciate this one so much that I had to! I’m a freelancer, so my income payments are irregular and unpredictable. Because of this, I need to do my accounting and transfers (to various tax, joint household and savings accounts) at short notice and often on the move, so I can be sure I’m allocating appropriate funds where they’re needed - before they get spent! I’m a long-time internet banking customer, and using the app is so much easier and quicker. It’s so simple to switch view and transfer between different Lloyd’s bank accounts, and all recipients are stored clearly. I can also switch easily between this and my accounting app without sign-out, and get everything done in a trice. Thanks - keep up the good work!

Great App....with one exception

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Lord of the Hornets

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2018-03-26

As a long time user of Lloyd’s internet website I started using their app as soon as it appeared & it has progressed to become even easier to use. I now use the app for 99% of my banking needs. One point I would make. I cancelled paper statements years ago. However, it appears their app & website developers don’t talk to one another, since I have had numerous occasions when Lloyd’s have contacted me saying I haven’t looked at a statement for ‘months’ & if I didn’t look soon they’d start sending paperwork again. This is ludicrous since I access the app several times a week!

After many discussions, it is the case that by using my fingerprint to access the app instead of my internet login I have bypassed the method that tells Lloyd’s I’ve logged on!!

I believe a fix is somewhere down the pipeline.

So, until that’s done, I can only give four stars I’m sorry to say.

Lloyds Bank Mobile Banking

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