Mich
–
m 122 –
2024-03-15
Version 3.62
No stars for booking flights as it never lets me book! I get to payment screen and it says my password has expired.
Waste time resetting and it does exactly the same.
Reviewing flights booked etc is fine.
Updating
±0
+1
iPhone Screenshots
Description
Wherever you’re going, take us with you.
Search, book and manage your flights all from the palm of your hand.
SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely.
MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more.
EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement.
WORLDWIDE – The world is now at your fingertips. Let us take you within and beyond Europe flying with easyJet and one of our carefully selected Airline partners.
MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details.
FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map.
FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt.
TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know.
TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range.
VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible.
LOOK & BOOK – Search for a flight using just a photo of your perfect holiday destination! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there!
CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board.
ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime.
ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
What's New in Version 3.62
In this version of the app we continue to improve the app's look and feel to further improve your easyJet app experience.
We have also made it easier to download all your boarding passes to the app with on simple tap.
If you have feedback or new feature ideas then you can reach us direct on app.feedback.iphone@easyjet.com.
Seller
Name
easyJet Airline Company Limited
Information
Developer
Version
3.62
Size
207.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Dutch, French, German, Italian, Portuguese, Spanish
App Store: Customer Ratings
All Versions
4.8 (844,628 Ratings)
App Store: Customer Reviews
Inaccurate flight status
–
LJRobinson –
2024-03-15
Version 3.62
Don't rely on this app for accurate notifications on timings. Online sites are far better and quicker to update. Today this app bombarded us with notifications that told us contrary times to those in the airport. In effect trying to get us to board two hours before estimated departure. Also app is badly designed with links taking you nowhere useful
Hold luggage
–
SVK11111 –
2024-03-15
Version 3.61
How come EasyJet does not allow purchasing hold luggage for just one leg of the journey? - there is no such functionality!
App not working
–
Jider123 –
2024-03-14
Version 3.61
The app won’t accept my log in details even though they are correct (I’ve signed into the website). I just want to check in
Male male
–
Vincyyyyy –
2024-03-14
Version 3.61
Il mio amico vinci è molto stressato perché non gli avete ricordato con tempo del check in
Mr
–
funxrhodskncyj gym cy –
2024-03-13
Version 3.61
Writing too small and feint to read
Plus card
–
PeteTyler –
2024-03-12
Version 3.61
Adding details is too
Complicated for a paid for loyalty card!!
Not able to log on
–
kookie2829 –
2024-03-12
Version 3.61
Been so frustrated can’t log on tells me booking is not in my name called so many times been told it’s because I have iPhone
Tried with various phones and pc and no one can help
Plus
–
Tillster1 –
2024-03-12
Version 3.61
Signed up for plus then it would not let me use ref no.
A rip off
–
supercalifragilistically –
2024-03-12
Version 3.61
EasyJet sent me an email saying I had a voucher which expired on 31 Jan. When I tried to book they claimed it expired on 30 Jan. When I complained they gave no help or support - a complete rip off worthy of Ryan air - I fly a lot and now avoid this airline whenever I can
Much improved from last year
–
The Devilman 1889 –
2024-03-11
Version 3.61
A vast improvement over last year
Communication
–
Wi_Fi big –
2024-03-11
Version 3.61
App is fine, but doesn’t tell you anything about transfers, what time you will get picked up from ur hotel to go to airport and the chat is useless could be 100% better .
I arrived at airport off my flight , there was no one about in airport and didn’t know what to do I panicked a bit as a female solo traveller, eventually someone appeared from tui and asked if I was ok and helped me.
But no help from easy jet. Now I return home on Thursday and don’t know anything about my transfer to airport x
EasyJet
–
Johnandrose –
2024-03-10
Version 3.61
Can’t fault them brilliant
Works perfectly for me & my family
–
Monikaluna76 –
2024-03-10
Version 3.61
Myself and my girls travel regularly on easyJet, visiting family and just going for little city breaks. My youngest has additional needs, selecting this is easy enough to do in app. I’ve always been able to check us all in and get our boarding passes viewable without an issue, and this is a big reason why I choose this airline over any other. Booking flights via the app is simple and easy, as is selecting additional extras such as seats and baggage. I honestly can’t fault it.
Website
–
Harry Whitaker –
2024-03-10
Version 3.61
Don’t like the main colour of website
Frustrating
–
Ruthster88 –
2024-03-09
Version 3.61
I keep getting an error message when trying to add my EasyJet holiday booking to the mobile app, saying no trip found. I’ve tried deleting and reinstalling but it makes no difference. My booking shows fine on the website. App is therefore useless!
Pricing is too complicated
–
GPUK1001 –
2024-03-09
Version 3.61
It is difficult to book more than 1 person at a time if the requirements differ
Great upgrade on the app,
–
schu4ride –
2024-03-08
Version 3.61
It’s brilliant!
Poor accessibility
–
nice dsy –
2024-03-08
Version 3.61
The app functions well but the writing on the screen is in such a pale font it’s a strain to read it
Passport details
–
erikalocsi –
2024-03-08
Version 3.61
For some reason my doc number for passport were invalid and my date of birth was also invalid saying i am under 16… i did enter the same correct details onto the webpage where everything was accepted to check in
Booking
–
Hamid azz –
2024-03-07
Version 3.61
Easy to book with this app.
Good app but...
–
The real Merluza –
2024-03-06
Version 3.61
It no longer works on my iPad and there aren’t any older versions available so is now useless to me. Other companies seem to be able to manage it and it’s disappointing the EasyJet can’t be bothered.
Web site too difficult
–
cmkffndn –
2024-03-05
Version 3.61
It’s too easy to add extra bags which I think EasyJet do deliberately
Excellent
–
Redouane73 –
2024-03-05
Version 3.61
Thank you so much
Not so easy for an old lady but eventually I got in
–
jeniwrn –
2024-03-04
Version 3.61
Found how to do it by chance. Chat people tried their very best to help
A breeze
–
Maja_intrepid –
2024-03-04
Version 3.61
Really liked it
It seems to work
–
Oz in Devon –
2024-03-03
Version 3.61
I am not a fan of doing every thing digitally but all seems to be going smoothly
Checking in is confusing!
–
EleniDerbyshire –
2024-03-03
Version 3.61
I made two separate bookings for return flights. Originally I was travelling alone but now I’ve added my husband.
I can find the booking I made for him but not for me!
I’ve managed to check in via email confirmation but I can’t see where my booking for my seat is on the app.
Awful app
–
Andyyyyyyyyyyyyyyyyyoooooooooo –
2024-02-29
Version 3.61
This has to be the worst app I’ve used on apple….round and round in circles to send boarding passes….ryanair much easier
Great app for underrated airline
–
Dan3699 –
2024-02-29
Version 3.61
Efficient and easy to use it’s never been easier to book a flight than with this app
App
–
buctwo –
2024-02-29
Version 3.61
This app will not download old version on iPad.
App is unclear
–
AppManiacMan –
2024-02-28
Version 3.61
Not showing all my flights. Doesn't explain baggage allowance clearly. Doesn't explain the last time for online check in
Chat Links
–
eJ_Flyer –
2024-02-28
Version 3.61
I found the information I wanted within the chatbot but the hyperlinks don’t work when I click on them. I’ve tried on 2 phones, so I had to manually find the information on the website.
Your App
–
EasyJetApp –
2024-02-27
Version 3.61
This app is the worst ever to use!
Please look at Jet2s
Yours is dreadful in comparison
Ms H Guest
–
H Guest –
2024-02-26
Version 3.61
Good old easyJet (nothing compares to the company).
Misleading
–
Holttown –
2024-02-26
Version 3.61
It is difficult to check your luggage allowance. It is very easy to pay twice for additional luggage
Great app!!
–
Nomises –
2024-02-26
Version 3.61
Can you contact me so I can submit a few suggestions
Some constructive feedback
–
GalenMarek12 –
2024-02-25
Version 3.61
The old app allowed for searches on LON (i.e all London airports). The updated app doesn’t allow for this, instead forcing consumers to search for each individual airport separately. This is a retrograde step that makes it more difficult to book. Would suggest app updates are tested for these issues before being released to ensure updates involve improvements.
Mark
–
Mark E Be –
2024-02-25
Version 3.61
The app would be so much easier to use if easyJet stopped trying to sell more, it’s confusing and designed to trip you up
Helpful staff
–
Ducks disease –
2024-02-23
Version 3.61
Fight to Thessaloniki - smooth and staff friendly and helpful
Check. In
–
lessthanuseless –
2024-02-22
Version 3.61
So simple. Read and follow instructions!
The Best of the Worst …
–
Tim Peters-zun –
2024-02-22
Version 3.61
Lame
Gender at check in
–
Ophé/lia –
2024-02-22
Version 3.61
Hey Easy jet, you don’t think you could update your gender options at checking?! Can’t believe we only see female/male in 2024…
Mr Perry
–
ys462701c –
2024-02-22
Version 3.61
Easy Easy jet….
Customer service
–
habtom1212 –
2024-02-21
Version 3.61
Greattt
Used to be good - but not now
–
JonathanMeniscus –
2024-02-21
Version 3.61
Constant password lock outs and resets. Rubbish
Easy Peasy
–
Mijyelrah –
2024-02-20
Version 3.61
Easy peasy Japanesey
EasyJet
–
Redeemcollin –
2024-02-20
Version 3.61
The app is easy to navigate like EasyJet in the sky
Ms
–
Vandelli71 –
2024-02-20
Version 3.61
No email received on password reset after asking 6 times. Had to set up another account
Terrible on both computer and app
EasyJet
–
easyjet victim –
2024-02-19
Version 3.61
Absolutely rubbish
EasyJet make it Easy 😜
–
Eeyore-Orr –
2024-02-01
Version 3.61
I always fly EasyJet they really do make it easy, they have great customer service & I’ve always found the staff helpful & positive, & now the app makes it so much quicker to get info 👍
I work as admin for the local council’s adoption team. As we are nationwide, our children can go anywhere in the Uk. Social workers need to do home visits before & after the adoption & of course our adopters can get children from other areas too. I am the one who books travel & accommodation. Your app makes it so easy. So, thank you for that. Very happy customer 😁🏴 🛩️ 🏴
Mrs Mariam Medha Memon
–
la paix/peace –
2023-11-27
Version 3.59
Fantastic airline with great service and best for my direct flights to Marrakech from Luton airport
Only complaint is my daughter and I were flying from Alfama Airport in Portugal in April 2022 and we were charged £200 each or single for luggage and treated with abrupt staff at last checks for plane
We were pushed aside saying we will miss the plane and resolved to pay the money
And very upset as it cost us so much more
My daughter 21 paid for our holidays short break and the extra by Easy Jet which was so annoying and frustrating as we wanted to go back home quickly
At Luton airport outgoing was always fine with Easy Jet and I like straight forward business not double standard
My daughter a student in a top University in UK felt ashamed and said never again
This year she and her University friends travelled a lot across Europe
With other airlines one one way with Easy Jet
So I have to convince her back to Easy Jet again
Wild goose chase!
–
edinburgh! –
2023-10-28
Version 3.59
Trying to find anything other than very basic information on this website is ridiculous. I needed to cancel a flight within the 1st 24hours so I could get an earlier flight. I thought this would avoid a transfer charge of £49. I’ve booked and cancelled flights on other airlines within the first 24 hours and never been charged. Not only does EasyJet inform you part way through the process of cancellation that there is a charge but they make no mention of how much it is (how hard would that be?). That led me on another wild goose chase trying to find the amount they would charge. In the end, the cancellation charge and the transfer charge are identical, £49. What a coincidence. I feel that this is a very disingenuous practice. I don’t recall that at the time of booking, when mention is made of being able to cancel within 24hrs, there was any mention of a £49 charge. If other airlines don’t charge, how is it legal for EasyJet to do so?
Do NOT trust the notifications from this app!
–
Messy1988 –
2023-09-03
Missed our flight to Geneva despite being well on time - were watching the app for notifications on when to go to gate etc. The only notification we received was that our flight was delayed for an hour. Next thing we know, we wander down to the gate because the boards say ‘final call’ and we’ve missed it. EasyJet staff less than helpful even though we probably only missed the gate closing by 1-2 minutes. Have been trying to contact customer services for a week, can’t talk to a human. Non existent customer service, terrible company and staff, and they’ve literally stolen our money and not provided a service.
EasyJet, don’t bother replying to this and asking me to use your customer service website or phone number. We’ve tried them all, nothing works.
Shocker.
–
Muzzrilla –
2023-08-23
Version 3.57.1
Very useful. Simple. Functional. Electronic boarding pass supported and works well. Able to email flight details and print boarding passes from phone is very useful.
August 2023 - Updated my review and changed my rating. Tried to change my flight dates for the first time using the app. What a disaster. Forced me to choose my return flights first as you are not allowed to have an outbound journey after the return date at any time. This leads to lots of confusion - see previous reviews.
I ended up having to change a flight twice, so I’m £102 out of pocket. Fixed fees. Non refundable.
Tried phoning customer services. Sat through an endless affirmation that EasyJet is electronic and everything is to be done electronically. By the times I got through, the customer services agent said it was my fault, no refund, and ALWAYS phone customer services to reschedule. Humph.
So this is a two part moan. One about the nature of the EasyJet business. The second relates to the app. For goodness sake EasyJet. Make the rebooking process like the original booking process, not the tortuous and illogical process you have at the moment. It is possible for you to pay attention to this. Steve Jobs would have fired you.
A terrible experience on the app. Do not want to use it again. Shocker.
This really is rubbish
–
SLF3b –
2023-07-31
If you book outside the app it does not link automatically to the app: you have to manually load it If you have passport details linked to your account they aren’t accessible through the app: you have to enter them. If you change a flight it still displays the original booked date. It offers you flights in the past as a check in option. When you check in you cannot see your pre-assigned seat. You cannot see it on my flights either. You get loads of nuisance emails trying to upsell or asking you to check in / provide passport details / pick a seat way in advance of when you fly. The sequence of activities is not intuitive. This is very, very clumsy. Was it written by interns or bought lump sum from the lowest bidder? Even the BA app is better!
I’m sitting in Belfast airport waiting for a flight to Gatwick. In the last half hour the departure time has moved 10 minutes but the arrival time by 90 minutes. Really? EasyJet cannot even get the basics right.
Absolutely inhumane. Easy Jet shame on you
–
Work to live –
2023-07-04
Our flight was initially delayed by 4 hours. We were travelling with my baby grandaughter ( 10 months), my husband - heart condition and daughter and son in law. After 4 hours it was cancelled - too late to get any alternate afternoon flights. No help at faro airport; no easy jet personnel to ask. Easy jet workers at check ins just said ‘we can’t help, we don’t know.’ We got informal advice from a Portuguese airport personnel and had to go through the stressful process of leaving the airport; reentering and booking an evening flight with Jet2. Shout out to Jet2 - they were grand! With easyJet, we should’ve been home at 1 pm instead we had to get a flight to Leeds (no further flights that day to Liverpool or Manchester) paying just under £1000 for a new flight, £300 for a taxi home arriving at 3am in the morning. Easy jet gave us 4 euros each to get a drink, stating we don’t know anything. We were in that airport with a baby from 8.30am to 9pm when we boarded. I hope new families never have to go through easyJet, should not be allowed to operate because they don’t provide any sort of service if something goes wrong.
Find another one!
–
Vinciuletz –
2023-06-02
Very disappointed of this company, when something happens they tell you that compensation is offered, then when you apply on their website, they refuse your application. You have a ticket with check-in, with a seat, but at the gate they tell you that the plane is fully booked, and they schedule you for a flight on the next day, they send you to the hotel for one night, and the next day it's the same: the plane is fully booked, they send you to the hotel again to catch another flight on the third day. About compensation, they don't even want to hear. Just words. They sell more tickets than a plane has seats. This happens often with easyjet. People talking. The worst company I have ever met! And the worst name! You are just wasting your time, holidays and money with these people!
Not fit for purpose
–
Smiley Betsy –
2023-05-15
I am happy to use APPs, & indeed the idea that I can speed up the process at the airport for staff and myself travelling with children is great. BUT the APP does not let me check in my children …. I am only travelling for a weekend, so just brought hand luggage - to make the whole process smooth. At Gatwick there are now no check in desks …. Everyone does bag drop - I don’t have bags to drop but because the APP won’t let me check in the kids (I can check in - so I know I can use the process) …. I have to join some god awful queue of ‘people with problems’ that takes forever to get a boarding pass. I also wasted 90 minutes of my life trying to check them in - the APP could at least honestly announce - if you have kids you need to check in at the airport ‘sorry’ - and have kept 3-4 family only check in desks. Our flight then got cancelled - and those that had all their details in the APP were able to rebook the next available - we now are stuck in Crawley (in a nice hotel) for an extra 2 NIGHTS. I have taken the time to provide you with feedback and solutions EASYJET - please do me the courtesy of a personalised response via email.
Not Quite “Award Winning” App
–
EdinburghIrsh –
2023-01-14
Onboard EZY announcements frequently mention their ‘award winning app’. I do wonder where these ‘awards’ come from. I fly EZY twice weekly - app constantly boots me out / fails to remember me / makes me reset passwords regularly - despite inputting all the correct details each & every time. I’m also an EasyJet Plus member (£215 annual charge) - you would think my profile would recognise this - sadly no, I need to input my membership number each and every booking. Also still waiting on my Plus card - 5 weeks into paying for it.
Usual painful process also trying to sell you everything from seats to overpriced food to insurance to extra bags - brings me back to my original question - what makes this app award winning ? As a very frequent flyer - I’m not quite getting it.
Flight booking process on app
–
robroy1671 –
2023-01-02
This process is generally very user friendly, there are some points when it gets confusing, especially in relation to baggage. Four example, what do you select standard, plus (which includes a large cabin bag) the next screen (for selecting your seat) shows that you have no large cabin bag. It’s only once you select one of the rules which are entitled to, that the cabin bag entitlement is shown. I think something similar happens if you select to pay for hold baggage. Confusing, as you may feel the need to page back to confirm you made the correct selection of package
Enjoy It while You Can
–
Mr Angry Sandancer –
2022-11-25
I love the EasyJet flight to Bristol from Newcastle. It’s almost as straightforward as getting on a bus except for the ridiculous suggestion of getting to the airport a couple of hours beforehand for what is a sub-one hour flight. I suppose they get a kickback from the airport “shopping centre” for what their punters spend on fripperies.
How long will these cheap internal flights last? They are gradually being knocked on the head in France and Germany as part of emission reductions which you have to agree with BUT have you ever tried to get a British train to Brizzel? or consider the fuel cost for a 600 mile round trip - circa £150 quid for the fuel alone.
Thank you EasyJet.
User unfriendly website
–
Martyrdom42 –
2022-11-04
This site constantly tells me to reset my password. The costs vary dramatically for flights, seats and bags once you have looked and then return to book. Details don’t seem to store well in the app and the coders are so lazy they can’t be bothered to auto capitalise the start of a name. The cost of adding a hold bag is eye-watering. I’d love to know the margin they make on each bag. And cabin bags can cost more than a hold bag. Outrageous price gouging of their customers for convenience and less weight to fly. Nearly all seats have a charge associated so the flight price is wrong as it doesn’t include a seat. Also why do I have to answer if it is a leisure or business purpose flight. It’s my business not theirs. And finally they don’t have a card reader when it comes to pay so I have to type all details in. Simply a poor site from lazy coders and disinterested managers.
Worst Experience Ever
–
GooseFatFace –
2022-07-22
My easyJet flight from Paris CDG to London Gatwick was delayed so that I arrived only 25 minutes before my easyJet connecting flight to Inverness. Security wouldn’t let me through and when I approached the easyJet representative at check-in / bag drop for help, I was basically told tough luck, we don’t do connecting flights at easyJet so it’s your fault for booking 2 consecutive easyJet flights. The rude, arrogant little man also proceeded to say that they “don’t do customer service at Gatwick” and after hours of unsuccessful phone calls and attempts at online chat, I was forced to spend £150 on an airport hotel and £450 for flights the next day for my daughter and myself out of my own pocket. No apologies, no compensation, no help whatsoever, just mocking arrogance. Worst treatment from an airline ever.
Don’t book with Easy Jet
–
Highly upset passenger –
2022-06-07
Both our outgoing flight from Bristol to Naples and our return flight from Naples to Bristol were cancelled at very short notice, both times having checked in, dropped off luggage and been through airport security. The Easy Jet app was of little help on either occasion which just about sums Easy Jet up. Every avenue you try to use on the app to get information about what’s happening is a dead end. It’s proved impossible to contact anyone at easy jet when you need them most, leaving you stranded. I still don’t know when or if we’re going to get home. Some people on our return flight had already had their homeward bound flight from Italy cancelled once. The app is fine if everything is going to plan ( when you don’t really need it ) and of no help at all when it goes wrong ( when you need it badly ). I’d strongly advise booking with any other company - they can’t be worse. Easy Jet need to invest more in real people, less in apps and sort out their management or they won’t be in business much longer.
Communicate
–
rocksmum –
2022-05-08
Flew to Rhodes and back a couple of weeks ago and the only food available on the flight was chocolate and pretzels.
The flight departed London gatwick at 5.30am so there were minimal cafes and shops open.
We weren’t informed about the lack of catering when we checked in, although the ground agent was quick enough to charge us for a bag that would have been allowed pre covid but is now too big!!
A bit of information when we are at check in would be much appreciated as it would allow you to stock up before boarding!!
If they have a problem then it can’t be helped but on a 4 hour flight people need sustenance!!
Changing flights
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ANGIE/LALA –
2022-04-27
I have been trying to contact easyJet by phone and online,& Messenger for days with no response. Two of us booked on flight K2KDKX7 my husband can’t fly now waiting for hip Op so wanted to knock him off the flight & move me only to a earlier one. Can’t do online. With no response I’ve had to rebook for myself for the 7th May. When I get back to the UK will try again to change the flights for the 18th maybe to use for me coming back but not holding my breath. Also when booing my flight for the 7th there was no bit to book assistance hopefully I can add later
Regards Angela Knox
Flight change
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Ratukakian –
2022-04-27
Yet again the impossible task of contacting a human being at EasyJet has rendered the simple matter of a flight change into a frustrating and unfair fiasco. Having paid for seats on a (now cancelled) flight out of Liverpool, I have had to pay a second time for seats (one row behind those on the original booking) on the substituted flight out of Manchester. If only companies like EasyJet would accept it’s impossible to cover every issue by directing customers to FAQs and “Help” sections. What this review really seeks, is to ask EasyJet NOT to hide the links for customers to send a written description of customer’s problems. We all know current corporate culture continues to prevent human contact and in so doing companies no longer have to invest in staff training or be concerned that staff actually know about any part of the system whether that be pre or post booking i.e. sales or customer service. The latter is nowadays a dumbed down version of people’s understanding of “customer service” which, before companies used the internet to escape the need to speak to the public, was indeed a service provided to customers. Please make it easier to CONTACT your “customer service” department; even if there’s nobody actually available to talk to us.
Great app, some small tweaks would make it even better
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Foady2 –
2022-02-10
Use it all the time as I travel every week. If developers added a couple of fixes it would be even better. 1. Why do I have to say I’m over 18 every time? , I’m an EasyJet Plus customer so they know I’m over 18 and if I said yes last time unless I’m Benjamin Button I will always be over 18 ? 2. Remember my EasyJet plus number to save me typing it every time zzzzz 3. Remember my passport number ... Without me having to click a few times - again you have it already. Other than that it’s great, especially for tracking flights, although doesn’t help in the occasions when it really goes wrong- you can use push messages to tell me what gate to go to, surely you can provide info via this route also to save some stress for your staff and us passengers at the airport ?
Glitch when trying to pay for flights
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BillRoo –
2022-01-22
I have been a regular user if the app to book flights. However, for the past week I’ve tried to book 2 sets of flights. All goes well until I reach the payment option. All goes through but then I receive an error message. My cards are fine. Customer service says the have issues suggests various solutions use the website rather than app, use Google chrome, clear cache etc none of which fixes the problems. I’m loathe to book through a consolidator which costs more. Why can’t this issue be looked into? Why can’t EasyJet accept payment over phone?
Booking and checking in
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Hate these people!! –
2022-01-20
For over 5 years now the app fails at payment process and check in every single time, claiming my password needs updating or my phone number is wrong.
I have to delete the app and reinstall every single time…. Renew my password and update my phone every time, making a 5 minute booking 15 minutes.
I once Spent over an hour on the phone with this complaint to be told nothing with can be done.
The most ridiculous part is, at online check in it will let me check my partner in or anyone else I may of booked a flight for but I can’t check myself in!
Great app for buying & flying
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JohnnyfromRootes –
2021-12-04
Really user-friendly. I like that you can see and compare prices for flights on different days really easily, rather than having to do a new search each time. The purchasing process is really simple and the pricing is easy to understand. I use the app during my journey too: mostly the flight tracker, which is extremely helpful if there’s ever a worry about a delay. I also like that I can check what food will be available on my specific flight, as there are some foods I don’t eat, and this helps me decide whether to buy at the airport or wait til I’m on the plane.
DO NOT USE THIS APP.
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Ardent 100 –
2021-11-02
Having booked numerous flights with no problems I decided to uploaded this app to my iPhone. Using the app I booked a return flight and the payment was taken from my account. However I received absolutely nothing, no acknowledgment or email with any documentation. I tried to contact EasyJet by phone and attempted to log onto the app but found it was now not possible. Despite repeated attempts including finally deleting the app and uploading it again I was not able to log back on. EasyJet used to be excellent but now they, like others are now an absolute disgusting business and it is simply not possible to speak to anyone. Finally in desperation I called to an airport and staff were able to locate my booking which was a mess. Wrong seats wrong luggage method on the booking and I was told there was a big charge to change it. This app must have caused the problems which is compounded by a very greedy airline. Hopefully they go out of business and are replaced by a decent company.
Good app but how do you send boarding pass to others?
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NickCollingridge –
2021-10-24
The easyJet app is good as far as it goes, straightforward and easy to use. I only have one issue with it - if you have multiple people on your booking I can’t find a way to send boarding passes to others. That means you have to keep passing your phone across the gate to each person in turn which is a real hassle and an unnecessary boarding delay when flights are busy. If there is a way to do this I haven’t found it! Ideally everyone would be able to have their own boarding pass in Apple Wallet on their own phone.
Disappointed
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Pam Ann Lam –
2021-10-06
Say I'm disappointed is an understatement call Called customer service today wasn't understood by the person on the phone language barrer . several times flight to Athens cancelled so many times 80-year-old mother-in-law in Athens on her own through the pandemic. Ever time it was cancelled or I had to change your flight having to pay again and again in total probably three times I paid for luggage and three times I paid for seats shouldn't have to pay any of these should be complimentary since I've paid already. No I have a one-way flight that I have to pay to change the name from my husband to my daughter as my husband has Covid £55. Plus I have to pay for changing the flight as you can't get time off work one week later another £32 no sympathy no understanding on the phone for a good 20 minutes and all the cola could see was I'm sorry I don't understand you I'm sorry I don't understand this mess you call Customer Service,Maybe I should just delete the app and start using a new Airline, diappointed
Crooks!
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customer zzxcfdgjc –
2021-07-23
So the flight is £101 all in, but when trying to confirm on the app, there is a glitch. Please check your password / reset your password, log out, log in, re-book flight and bag. Suddenly flight and bag is now £128!! 20 minutes after the original £101. Anyway get to the all important confirmation stage and hey Ho, “sorry we’re experiencing some issues with the app” please log out and log in again! Had to do something for 45mins, then tried again. This time thankfully I was successful, however the same flight and bag is now £151!
£50 extra for what? Because easyJet are having software issues? Did you get Dominic Cummings to set up an algorithm for the app which purposely rips people off?
The flight is from Gatwick to Inverness at 8am on a Saturday morning, so not exactly going to be heaving! Also when selecting my seat I was still able to get the same seat I chose the first time round. Disgraceful daylight robbery. A very unimpressed customer.
Rebooking extortion - app not clear.
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M C L D –
2021-04-20
Easy Jet cancel flights with no other flight on the same day, so I request a refund. The app is not clear and does not give you the option to request refund for only cancelled flights. The app actively encourages you to apply for refund online rather than call. Then you have to wait 7 days to get an secession as to if they will refund for their cancellation! I had to take the decision to book and pay for alternative travel.
So because of limited information on the app as to what will be refunded all of my booking has been cancelled and the cost to rebook a flight that is not cancelled has doubled! I’m so angry. I have been totally messed about and now penalised to pay double fare! Staff at the call centre need training in what the customer sees and is advised in the app re; refund requests as their advise being that ‘I should have called for a refund’ is totally contrary to the app. Backed into a corner I’ve had to fork out more money because the fare for a flight I already booked has doubled, but in future easy jet will be loosing a customer in me.
Flight change
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Tsikas31 –
2020-10-22
I am having to cancel my flight on 24th October from Corfu to Gatwick due to having come into contact with someone who has tested positive for COVID-19. Unfortunately after I have self -isolated for 14 days there are no longer any flights from Corfu and I am now having to get to Athens to fly home. Although the cost of this flight is cheaper than the one that I am being forced to cancel, I am having to pay a 43 Euro charge to change. Other airlines, such as Ryanair, are more flexible with Covid-19 cases and do not charge a rebooking fee. So not only am I having to pay for another flight from Corfu to Athens , I am also hit with a rebook fee. Shame on you EasyJet.
Boarding passes keep disappearing
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Checheham –
2020-09-17
I checked 4 people in and downloaded the boarding passes for both legs of the journey. All good, they were showing in the boarding pass section. I checked a few time, and they were still there. Until yesterday when they had gone completely and so had the countdown, and my trips section was empty too! Was getting nervous that our flight had been cancelled with everything that’s going on. Finally managed to add our trip and went to check in, and it said it was all already completed, so I downloaded the passes again, to notice they have gone yet again within the space of 7 hours. Looking at google, this has been going on for at least 5 years. Please sort this issue out, as it’s not filling me with much confidence right now. Otherwise, seems a decent app.
Frustrating and poor customer support!
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MikeParky –
2020-08-03
Version 3.35.6
I spent over an hour trying to change a flight on line. I Had 7 bank payments taken even though it was only 80 pence each time to find my flight wasn’t changed each time On the app. I Contacted customer services and spent another hour speaking to Percy who wouldn’t change my flight without a £28 charge when booking a new flight was only £20.
I was told it was my bank at fault even though 2 different banks where used and money taken from both. He couldn’t see what I was doing on the app amazingly, as he couldn’t access it when I was on the app!
Very poor app and customer service!
Zero Customer Service
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kittikate79 –
2020-07-24
After our flights to France were cancelled due to COVID-19 I opted to take a voucher that would be valid for 12 months. I received it on email and decided to leave it in my inbox so I could access it quickly when I came to rebook. Flights cancelled in June and voucher issued in June - came to rebook flights in July and the voucher has just vanished. I cannot find it anywhere in my inbox, deleted items, junk etc. I’m clearly owed this and so I presume if I contact EasyJet I will be able to get the voucher reissued. That’s when it becomes complicated; no response to email, no online live chat currently available, contact form online just won’t submit. Call centre - what a joke. I have spent hours and hours on hold over the past 3 days and never got through to anyone. I’ve had to give up after 2 hours each time as I need to use my phone for other things apart from being on hold to a company that clearly have no desire to actually interact with their customers in any meaningful way. There is no record of my booking on my easyJet account so the only proof I have of it is the few emails confirming it. All I want is what is owed to me. The reissue of my voucher. But it seems impossible to make contact with anyone at EasyJet. So poor.
Canceling flights for no reason
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jayde_xxx –
2020-06-24
I have just started using easyjet and this year I was very excited too be flying too see my family and I am incredible disappointed that my flight got canceled for no reason at all. This is outraging that I have too spend more money booking another flight later than the date I wanted because of this. I emailed and dmed on Instagram. Also tweeted you. And waited about 5-6 weeks but still shocking too see no reply AT ALL which is weird because on your website it clearly says “replies will be held too 48 hours at least” . The customer service is horrible and it’s sad too see you all lie saying that Europe is opening but yet still canceling flights too get too there. If things don’t change your company won’t be heading a good path. Still waiting for my refund and voucher. It’s ridiculous to see that you can take the money of the people very fast but not give it back the same after problems your company makes. Never using easyjet again. 🤡
re refund!
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Tin ang george –
2020-05-22
Our flight was been cancelled last March they gave me a choice and took the choice to be refunded done all through email as it shows in the email phone call was impossible! 7/7 past nothing happened I managed to email them and said 28 days after that if no refund call them or contact them again. I’ve done all the routes to contact the customer service i followed the link to tweet same thing the answer it’s goes back from the beginning which it’s really make me so mad! thee ed n i have to try to ring many times and edited for a very very long time just to get through ! what did i’ve found out from that lady that she cannot find my request of refund ? but it’s says in my email the refund was on process! she said that day she requested it after more than a month of waiting and the sad part it will takes another 90 days on that day of my call!
we need money as my husband cannot work i’m the only one working as off now due to lockdown this easy jet taking too much time to refund their customers in time! I agreed that why can they take our money immediately when you pay but they cannot refund us back same time! I’ve been using the airlines for many years too! but now i’m so unhappy dissatisfied with their customer service at all!
Christine
Worst airline App available
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Connor_Havard –
2020-02-18
This app, which was likely designed by a child, has consistently cost me large sums of money. Why is that? Firstly the whole ‘check in’ process is a complete waste of time. I had completed these the night prior to my early morning flight, Only to find out last minute that my boarding passes, which they claimed were available on the app, were no longer there. This resulted in missing my flight (from Gatwick N to Paris).
So the helpful staff at EasyJet tried their best to accommodate us (myself and my partner). Unfortunately, because of this HORRIBLE app we were too late and could not make our flight; which meant we had to spend an additional £220 to reschedule.
To conclude, EasyJet as a company are very good and I will continue to use them. But I will never, EVER use this godforsaken app again.
Cancelled flights
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jayneylee –
2020-02-15
I have had cancelled flights from Luton to Belfast international in Feb if this year due to weather conditions. Obviously easyJet is not responsible for the weather but I am disappointed in is their response to the incident. They rightly cancelled the flight and gave us alternate ways to change out flights (apparently free of charge) they gave a customer services number and email link however the number just kept us on hold even though I tried on 3 separate occasions and held on for over 40mins on each occasion I could not get through. The link they gave just kept saying sorry something gone wrong try later every time I tried. I’ve had to either cancel my trip completely or book alternate flights at a higher cost!!!
Shame on you easyJet your customer services leaves a lot to be desired!!!
Easy app
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ccridersuz –
2019-10-11
I have used the Easyjet app for three trips so far, I must admit this is the first time I have flown without the back up printed boarding pass. The app makes boarding swift and effortless.
However, there is a flaw that needs to be addressed and that is the need to find the contact phone number more easily, it is a pain to find.
My other gripe with Easyjet is their hold luggage instant assumption that you are returning with hold luggage, you are not given any option but to have to check luggage in at the airport, if you only want to take it one way.
I phoned and was told it was £40 for one way luggage up to 32kg, but on the phone was told it was £25 for up to 15kg.
At the Airport I was charged £40 for my 13kg of outbound luggage, so my official complaint about this overcharge is to follow.
Very useful, however....
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tanjatibaldi –
2019-09-30
I use this app extensively and really enjoy the ease of booking and flight tracking. There are some things that need urgent improvement, though: i am an easyjet plus card holder but the system doesn't retain the card number and I have to manually insert it, which is a royal pain. Also, when traveling with family members who aren't card holders in the same booking, I can't select a seat for myself without selecting seats for the others (my children) and paying for them. Lastly, one should be able to select the amount of luggage one wishes to put in the hold for each leg of a return ticket. Now, i have to make separate bookings when the amount isn't the same.
I hope Easyjet takes these remarks to heart!
Notifications Not 100% Reliable
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Barney_UK –
2019-09-20
The app notified us of our flight when we were on the train to the airport so that was a good sign, at least we had booked our train tickets for the right day! Upon arrival at the airport we tried to check our hold baggage using the self serve kiosk, at first this was problematic till we summoned help, the assistant said scan your pass and hey presto suddenly it worked! We had obviously been scanning our pass wrong prior to calling him 😂 Anyway the big disappointment was that despite constantly checking the app for updates on the gate number it never appeared so we ended up having to find a board only to discover the flight was by boarding, so we ended up doing an Olympic Style power walk to the gate, luckily we were not the last to board but it was a close call😅 I recommend therefore that you dont rely on this app for Gate/Boarding notifications and if you do then ensure any asthma sufferers in your party have their puffer with them 😮
It’s Squeezy
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XXL Jew –
2019-09-18
As ‘no frills’ airlines go, Squeezy Jet are actually very good. I’ve flown with them a few times now, and so far no horror stories. I used to fly British Airways Club World. But the prices kept on going up, as the quality kept on going down. Anyway, this is a review of the app. Not a review of the airline.
The app is extremely good. It allows you to do everything you need to. From booking flights to checking in. You can check flight status. And they send you a text if there’s anything you need to know. They even warned me once that the oven was broken on my flight(!) The ability to enter your passport details by simply pointing your camera at your open passport is scarily high-tech. I always check SkyScanner website first, before booking on the app. Just to make sure I’m getting the best price. So far..... I am.
Miss
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KMack! –
2019-09-09
Easyjet are most likely the most incompetent airline I have ever experienced travelling with.
The flight was initially delayed for 6 hours, and after finally boarding, the flight was Ultimately cancelled. There wasn’t one Easyjet employee to assist at the luggage department where no one could find our luggage for over an hour. We were then left with no choice having to pay for a taxi from Luton to Gatwick, sleeping on the floor in Gatwick airport as Easyjet did not have ‘space’ in a hotel nearby. This resulted in us missing a night of paid accommodation in dubrovnik, missing a day of annual leave and my partner having to fly a day and a half after myself.
Just to top it all off - I put in an expense claim in where I was told I was going to hear back in 28days, and obviously due to the incompetency
I have never received such appalling service in all my life. I would advise any customer thinking of booking an Easyjet flight to strongly consider alternative airlines. In order to save £20 or even £50 pounds initially cost me £650 to rebook flights, taxis, buses and lost time!
I am extremely disappointed in the incapability of providing a solution to any problem.
Mrs J Smalley
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JO/Su/WS –
2019-07-11
I found this check in very complicated, had to keep going over things many times, did it on my computer, makes me think twice about booking with you again,
I have checked in many times on line for B.A and Ryan air. Their check in is easy and straight forward, I would have liked to have booked priority boarding, cannot see anywhere to do this. gives no info on how to join Easyjet plus, as this seems to be the only way to travel priority, no details of how to set up an account. Much too fiddly and complex, checking should be a simple and straightforward process for the average person, asked me 3/4 times to fill in my ID details, all filled in correctly.
Simple ways to reduce friction in App
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Triposte –
2019-05-10
It would be great to remove unnecessary repeat questions. e.g am I over 18 at the date of flight. Just save my date of birth and don’t ask again. Could you remember my EasyJet Plus number? I travel regularly, so why ask every time? It might be a stretch, but could I set my preferences for extras such as insurance, food, etc. Once again, I get asked every time. It makes a 5 step process into a 10 step process. Worth getting UX team to A/B test if the add-ons actually work for regular travellers or just cause a nuisance. If I can be bothered to set a preference then I am unlikely to keep changing my mind. Ask occasionally, not every time. Thanks
Round and round in circles
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Alentejuman –
2019-04-24
It should be a simple matter to check-in online, but the site is so crowded with information and adverts, finding your way through is like navigating a maze, with different signposts pointing here, there and everywhere. The site seems more about selling you hotels, car hire, insurance, baggage space, etc., etc. than about simply checking you in. It’s even hard to find out if you HAVE checked in, and with every step you are bombarded with MORE information. My suggestion? Have ALL the info you need on ONE page that can be scrolled through. Then ‘Go to Check-in’. From that point on it should be solely about checking you in: no more info-bombs, no more ads., no more offers and deals. GIVE UP on trying to sell more stuff or more options.
Finding how to print boarding passes
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Mary Varey –
2019-04-17
I have found this task very difficult I upload the app as request from your on line chat and wasn’t able to view our boarding passes
I am fully aware that I was informed from the on line chat that if I had difficulty in printing the passes I could go to the airport desk and they would print them for me free of charge
I would have been worried the desk would be open at time of my arrival
I have now eventually been able to view our boarding passes on the app but I still like to have paper ones just in case I had poor signal or the on line system went down
Keeps forgetting my data...
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Chagharu –
2019-01-20
When the app works, it is pretty good. But every few flights it forgets my passport data (maybe when the app is updated?). I then have to re-enter it again from scratch. Since I fly a couple of times a week this quickly becomes tedious. So I’ve recently started just checking in on the website which has never forgotten my data. I then print the boarding pass, because the app hasn’t picked up that I’ve already checked in and wants me to check in again.
Would be good if the app and website were aligned so this didn’t happen though...
UPDATE: Getting more tedious now. Seems that if you do anything in the website, the phone app forgets all your data. So looks like you either stick to app or website but can’t use both.
No notification of gate number when boarding in open at terminal
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Rich819 –
2018-09-28
App does not notify you when the gate is open or the gate number. Seeing as the gate can be up to 15 min walk away for a healthy person this only gives you 15 min grace before you miss your flight. If you are a person which might need help to get to the flight ie: crutches or a slow walker due to other issues then this becomes your worst nightmare.
Seeing as the airport now does not announce the flight gate open in the main terminal or if it’s a final call this is madness seeing as they do this in the gate walkways when you already know where your going.
It all comes across as they want you to miss your flight as it’s a secret and you payout £90 for a new one way flight.
Things need to change for the better not worse!!!
At least they listen
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Nit picker48 –
2018-09-21
This app has always been quite good, certainly better than Ryanair's, but recently there' E been two problems, demands to update regularly, and phone bombing with advertisements. Now there's a third, and it goes like this . . . you'd think the app would automatically communicate with stuff you do on the Easyjet website, like making a booking. But it doesn't. You have to feed the info into the app manually, under My Trips, which is a pain in the neck because it means trawling out your reservation number. But that's not the end of the problem because recently the app tells me 'operating in secure off-line mode because a secure connection cannot be established. Yet I'm online, or I'm using wifi, both tried, and it still won't accept my details. A real pain.
Don’t fly with them
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AyameMaria –
2018-08-07
Version 3.20.2
2 flights in 2 weeks, both cancelled last minute. The app was showing incorrectly until half an hour after the flight what exactly is going on and kept changing flight status from ‘delayed with 3 hours’ to ‘cancelled’ to ‘on time’ every 10 minutes confusing everyone taking this flight at the airport whether we’re supposed to bread to customer service or the gate... also if too many people are using at the same time it does not load the status update at all.
Check in
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frequent flyer ken –
2018-06-05
I can pay for my flight but can't check in on line. I can check my partner, Helen in. I have updated all my details however when I come to check in an APIS error comes up. I have accumulated hours in lost time over the years and as I am a frequent flyer this is most aggravating. I have tried the 'Help' sites and have had no response from my emails. There doesn't appear to be a landline number. This is totally inadequate! As it means I have to waste more time checking in at the airport and the return journey means getting to the airport extra early to queue up and I only have carry on bags or sometimes no bag at all. If I get a response to this I'll be surprised! Can someone help me?
Fact versus fiction
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Harryformosa –
2017-09-03
The app is very good, informative and easy to use. My only frustration is that you tend to rely on it for delay information which in most instances is more accurate than the airport info which you would expect. However on my trip back from Croatia on the 31st August, the travellers on the flight after the doors were closed were informed that due to issues at Stanstead with air traffic control we would have to sit tight for an hour before take off. This did not show on the app, so their is still a disjoint between some information how timely or how dynamic the info is displayed or communicated. On a positive the flight crew were very good and the process of loading and fast turnaround was very well rehearsed and managed.