2019-03-29
Barbara Starkey
Impossible. Just keeps going round in circles. Then crashes, then takes forever, then says info stored and next time - no it isn’t. Unable to print boarding passes from it - prob the worst app I’ve ever encountered
Updating
iPhone Screenshots
iPad Screenshots
Description
The SingaporeAir app offers you greater travel convenience from booking to boarding and beyond.
From the user experience to the personalised features, everything has been designed to be fast, intuitive and delightful to use.
More features will be progressively added in future updates of the SingaporeAir app, but here are some of the key functions you can enjoy now:
1. EXPLORE, BE INSPIRED AND GET THE LATEST DEALS ON THE GO
Get inspired to travel with our new city guides to the destinations we fly to. Browse fare deals to your favourite destinations, and share them with friends and family. Planning your next getaway has never been easier.
2. SEARCH, BOOK AND MANAGE YOUR FLIGHTS
With a faster and more full-featured interface, it’s much easier to book your next adventure or view details on your upcoming and past trips. You can now also use your miles, AliPay, or PayPal to reserve your flight, preferred seats, insurance and much more. After a few taps and swipes, you’ll be ready to sit back and relax.
3. SKIP THE CHECK-IN QUEUES
Breeze through the airport by checking in on your mobile for yourself and anyone else on the same booking. And to make it even simpler, you can download your mobile boarding pass to Apple Wallet and view it anytime.
4. MANAGE YOUR KRISFLYER ACCOUNT
Keep your important information close to you. Just log in once, and you’ll be able to track your KrisFlyer miles balance, transactions and PPS Value easily. PPS Club members can also connect to customer service representatives via PPS Connect*.
5. EXPERIENCE THE FUTURE OF FLYING
Find out what's playing on our award-winning KrisWorld inflight entertainment system, and create your personal play list on your iPhone or iPad. Lean back and launch your favourite movies, directly from your own phone/tablet, or view your flight’s path and progress**.
*This service is currently only applicable to registered PPS Club members with valid Singapore mobile numbers.
**This feature is available on A350 and selected Boeing 777-300ER aircraft.
Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/
What's New in Version 21.7.5
- Miscellaneous bug fixes, updates and improvements
Information
Developer
Categories
Version
21.7.5
Size
167.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 9.3 or later
Devices
iPhone 11 Pro Max, iPad Air 2 (Cellular), iPad mini Retina (Cellular), iPad Pro (11-inch), iPad (5th Generation) Wi-Fi, iPad (6th generation) Wi-Fi, iPod touch (6th Generation), iPad Pro (11-inch) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation), iPad Pro, iPad mini 3, iPad mini 4 (Cellular), iPad mini 4, iPhone 11, iPod touch (7th generation), iPad mini 3 (Cellular), iPad Air, iPad Air 2, iPad Pro 12.9-inch (2nd generation), iPad Pro (Cellular), iPad Pro (9.7-inch) (Cellular), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad mini Retina, iPad Air (Cellular), iPad Air (3rd generation) Wi-Fi + Cellular, iPhone 6 Plus, iPad Air (3rd generation), iPad Pro (10.5-inch), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPhone 6, iPhone XR, iPhone XS, iPhone 6s, iPhone SE, iPhone 7 Plus, iPhone 6s Plus, iPhone 5s, iPhone X, iPhone 8, iPhone XS Max, iPhone 8 Plus, iPhone 7, iPhone 5, iPad (7th generation) Wi-Fi, iPhone 5c, iPad (7th generation) Wi-Fi + Cellular, iPad Air3, iPad Air3Cellular, iPad Mini5, iPad Mini5Cellular, iPhone 11 Pro, iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, Watch4
Languages
English, Chinese, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.5 of 5 (118 Ratings)
App Store: Customer Reviews
2019-03-28
Extremely slow
The apps is extremely slow and unstable. It takes forever to load the next page.
2019-03-24
SingaporeAir App Check On
Poor service- app slow and unresponsive
2019-03-24
It’s ok
App is ok but it’s slow and not intuitive
2019-03-23
The mobile app
Singapore Airlines is good but your mobile app is very slow, keeps freezing up, and is clunky to use. Very poor
2019-03-20
Unable to register to obtain points
Have used the app for couple of years. Generally a nice app but not been abke to register for points despite multiple attempts. Have also tried using the website with out any luck. It fails to acknowledge my city(Walsall) for some reason and does not let me proceed. Disappointed! Have travelled thrice with them and have not been able to claim points.
2019-03-19
App is very slow and not very responsive.
App is very slow and not very responsive.
2019-03-15
Darren Roberts
First time Iv travel with them from Perth to Mumbai with a stay over at Singapore & thought it was a very good in flight seating movies & food... I will fly again with them 👍
2019-03-14
Like DOS 3.1
Weird how other Star Alliance partner apps, especially United, are so much better
2019-03-13
Not a patch on EasyJet
Slow, laggy and not really fit for purpose - and not a match for the airline’s reputation
2019-03-12
Great app
User friendly app, easy to follow
2019-03-09
Very good service from uk to Singapore
We flew to new Zealand via Singapore. The service was excellent uk to Singapore. Singapore to new Zealand not so good. We were seated last row and the meals ran out 2 rows prior to ours and the rest were offered bread ,croissant,
2019-03-09
Great airline lousy software
Regular flier to Texas, when putting in destination details when you choose Texas in the state box none of the major cities Houston, Austin don’t exist so just have to enter false destination before check in is accepted. Pity the software is not as good as the great airline service,
2019-03-09
Slow
Consistently the Singapore airlines App and website is slow and often you can’t complete the transaction, extremely frustrating when you are on the road and need to get things done quickly.
2019-03-03
Slow
Very slow, useless when flight has been cancelled.
2019-02-28
Mobile App
Painfully slow
2019-02-25
App is nice but...
To say this app is slow would be an understatement, it hangs on every screen! If they would improve that then the app would be good.
2019-02-24
Worst app ever
This is one of the worst apps I have ever used - would imagine that a company like Singapore Airlines would have invested some money on developing a great user experience but sadly this is not the case. It’s a web app which is desperately slow and not easy to use. Trying to check in is a frustrating experience and no different to doing it on the mobile version of their website. There are no loading icons or alerts to tell you what is happening as you fill out the check in fields, meaning you end up tapping things multiple times and getting a lot of error messages. Appalling, not worth even having an app if you’re going to offer this experience.
2019-02-21
Great app
Great app
After putting in all my passenger details in checking was a breeze. Love the app very professional look and feel. 😊
2019-02-16
Check in
Can’t check in for my Sydney flight as the app is stuck on my Singapore to Adelaide leg...
Not very helpful - especially as the seat selection for the Virgin Australia leg seems dubious. Each time I look the seat allocations are different!
2019-02-14
Response time
Good morning,
The app and website response time this morning was terrible.
The time out and lapsed time was longer than normal.
Thank you
2019-02-14
The app is awful so is the main website
Terrible to use, hangs constantly and extremely slow.... tried the website from my PC it was as terrible... at least they are consistent in their approach to client experience 😉 - didn’t think anyone did as bad an app as BA but well done SA👏👏
2019-02-11
Easy to use
Quick, efficient & easy to understand
2019-02-03
Extremely slow
I was checking in 2 passengers from Manchester to Houston and it took me 16 minutes. I was using an iPad. The drop down boxes did not “drop down” and the screen froze several times.
Perhaps I should have used the main computer, but for our return journey I will only have access to the iPad and I am dreading the thought of a repeat performance.
2019-01-31
Not good!
Worst app I’ve ever used, froze and crashed 4 times before I could check in. Very slow to use
2019-01-22
App and website have always been a disgrace.
The online website and App are a disgrace to what used to be one of the most highly thought of airlines. We travelled with them for over 30 years, never been able to spend any Kris flyer points never had an upgrade never been allowed in the lounges and now looking like we can’t sit together on a 13 hr flight !!
Could only check one of us in on the App which is so stilted and old. I know you won’t but feel free to contact me for the full sad story of booking our annual round the world trip.
2019-01-21
Very buggy
I’ve tried to update some simple information using the app but it loops round and round and brings you back to the update page where it has dropped the change information.
It smacks of a rushed job not properly tested.
2019-01-19
Terrible
Slowest app I’ve ever known, unusable. Gave up in the end and used desktop. Hard to believe a company the size of SA can’t get an app right. Bizarre.
2019-01-19
Ms E F
Meal selection omission!
2019-01-13
App
Good app easy to use
2019-01-12
Very slow on IPAD
App runs slow in IPAD but otherwise works satisfactorily.
2019-01-05
Slowest website
Must be the slowest,worst check in. Slow slow
2019-01-02
Seats
I had put in for forward zone seats on our upcoming flights put all my card details in took a photo of as proof of seats we had chosen then checked in just now to see we had not been given these seats and had no choice but to be in middle behind my Husband???
2018-12-24
Dreadful. Hangs and can’t use passbook
Will only give me one of my 4 passes in my passbook. Have spelt my county wrong, so won’t marry up with my passport (Birkshire / Berkshire). Hangs on every button press. No feedback as to what you have entered correctly or not and can’t get back into the original page to see birding passes. Have had to go to the website and email copies for me to print off. Dreadful.
2018-12-22
All Ok But Slow
Not Mobile Friendly Very Slow To Load
2018-12-10
Not so good for iPhone
Check in doesn’t work very well on iPhone.
2018-12-10
Terrible
Slow, difficult and just an awful experience all around
2018-12-08
Seats
The web site was down for maintenance so couldn’t check in last night and when we have this morning Singapore airlines have allocated us seats not together.
Not happy and about to stress us out before we start on our holiday of a lifetime.
Very poor and the first time we have ever had this done to us, sure as Mr and Mrs Kieft you should know we are together, just another ploy to get people to pay more for seats!!
A very annoyed.
Dave
2018-12-07
Crashing
Keeps crashing at the enter personal details stage.
2018-12-01
Confusing
Not the easiest site to navigate through, area code for mobile !!! If you don’t know (we didn’t) drop the 0 and it’s the first 2 digits ie 79. Also bar code not on app
2018-11-29
Poor show
Very slow and temperamental app.
2018-11-28
Slow, badly designed and annoying
Scan passport doesnt recognise my passport (probably because its not Singaporean)
App is slow and crashes
Information takes too long to find
Cr@p, basically.
2018-11-26
Surprisingly bad app
Unbelievably slow, incredibly glitchy and generally cumbersome app for such a respected airlines. Practically unusable. One star. If that.
2018-11-24
Slow and full of bugs
Your mobile app (as well as your website) is slow, buggy and full of errors. Even the simplest functionality takes forever to load and process, basic things like typing text in fields and pulling down drop-down lists is desperately slow and buggy. You’re a fabulous airline, but your app and website are horrible, and you should be embarrassed by them.
2018-11-22
Mrs Janet Lambert
Website very slow and screen always freezes
2018-11-21
Slow
This app is very slow to load. Takes very long time . Not efficient at all. Improvement needed.
2018-11-19
Little things
The app is easy to use, it is just that there are many unnecessary steps in the check-in. As the place I was staying in the US I chose Texas but there wasn’t any “Austin” option in the cities, and in fact Austin can be found in Texas as far as I am concerned. Little errors like this could be fixed. Otherwise all in all I have a good experience with SingaporeAir.
2018-11-16
Site problems
2 weeks or so ago,even after maintenance was completed problems persisted so had to telephone for assistance to finish off the matter concerned.
Yesterday more problems with online check-in with country and phone number boxes freezing.
Today unable to print boarding pass.
Asking for nickname but even the most unlikely ones are taken!
2018-11-12
Singapore Airlines
If seeking high level of consistent service, whether online, telephone or, at the airport desk, in flight & follow up then, Singapore Airlines is for all.