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iPad Screenshots

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Description

The Ticketmaster app is the best way to discover and buy tickets for thousands of live music, sport, theatre, comedy, arts and family events, festivals and attractions.
Purchasing tickets has never been easier. Get tickets for events from Hamilton to Les Misérables, A Question Of Sport Live to the National Television Awards and many more, before the shows sell out. You’ll also find thousands of gigs from the best artists in great venues all over the country.
The safest and quickest way to buy and manage your tickets
• Looking for a local event while travelling? Find your favourite tickets on the go.
• View event details, seat maps and directions.
Never miss out on an event
• Get Ticketmaster alerts on your favourite events.
• Discover the latest sporting events, from Premier League to Rugby Union, cricket to cycling, MLB to NFL.
• Search for the latest West End show tickets for you and your family.
• Share events you love with friends.
• Add any event to your calendar.
• Get tickets for top venues: SSE Hydro Glasgow, Wembley Stadium, The O2 Arena, Brighton Centre, Principality Stadium Cardiff, Motorpoint Arena Cardiff, Manchester Arena, First Direct Arena Leeds, Metro Radio Arena Newcastle, Sheffield Arena.
Find us:
Online – http://www.ticketmaster.co.uk
Facebook – https://www.facebook.com/TicketmasterUK
Twitter – https://twitter.com/TicketmasterUK
Instagram – https://www.instagram.com/TicketmasterUK
Ticketmaster is an international brand. This app serves the UK.

What's New in Version 246.0

We update our app to bring you unforgettable moments faster and better than ever. Get the latest version to access all the available Ticketmaster features to buy and manage your tickets. This version includes several bug fixes and performance improvements. Thank you for using Ticketmaster!

Seller

Name

Ticketmaster L.L.C

URL

Information

Developer

Categories

Version

246.0

Size

58.7 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, French, Spanish

App Store: Customer Ratings

All Versions

 4.7 (121,912 Ratings)

App Store: Customer Reviews

Appears easy enough to use

 – 
Dorien1963
 – 
2024-02-26
Version 246.0
Only been using for a few days and I admit I’m useless at technical stuff, too old at 60+ to learn, but so far have managed to book five tickets for Disney on ice which was pretty straight forward until I got to adding an accessibility ticket. You have to phone them but could get through. Told me to press one then went dead. Went on for six days and still couldn’t get through. Ended up paying full price for all five

Slow, hard to use, frustrating

 – 
HeidiNB39
 – 
2024-02-23
Version 246.0
Constant back and forth between pages, pages do not seem to be designed with mobiles in mind, countdown timer adds to the stress of any page delay. Take a look at the Dice app and adapt or you will surely die.

Time out time

 – 
Magazine Critic
 – 
2024-02-19
Version 246.0
Too fast

Timer

 – 
Music Lover1412
 – 
2024-02-16
Version 246.0
The timer is insufficient when inputting a new card, be a little more generous when asking for extra details and avoid frustrating customers

Pathetic

 – 
Madmac50
 – 
2024-02-16
Version 246.0
Pathetic system- list tickets 3 times as authorisation process took so long. Ended up with rubbish seats even though on at very start of sale.

Payment

 – 
Smudger 23
 – 
2024-02-15
Version 246.0
Why no Apple Pay or autofill of saved card details .

Torvil & Dean

 – 
jefgyrh
 – 
2024-02-15
Version 246.0
Been trying for past 2 days to order collectors tickets and every time I got to “proceed to delivery” it wouldn’t go any further. Have now been able to order just straight tickets but the item was a gift for someone who does not do mobile phones

Cannot download tickets to Apple Wallet

 – 
AlexB68
 – 
2024-02-13
Version 246.0
Despite the email stating ‘your phone is your ticket’ this is riddled with flaws.
1. The App doesn’t appear on the FaceID list
2. You cannot download the tickets - before you ask, yes - latest version of Ticketmaster and iOS.
3. Online (web version) of chat is just as useless.
Do better, this is an utter waste of time. Only benefit is that you can ‘show’ your barcode albeit totally counterintuitive as you should be able to add to wallet.

Slow and crashy

 – 
Ainscroft
 – 
2024-02-12
Version 246.0
Kept taking me back to the beginning

Christopher

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chrissyonechris
 – 
2024-02-09
Version 246.0
Not user friendly

Michelle

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Bitty.
 – 
2024-02-09
Version 246.0
Hi there I am so looking forward to seeing the killers I just love em HAPPY DAYS !!!!

:(

 – 
Jessica 🤠
 – 
2024-02-08
Version 246.0
i can’t see international tickets, booked to see adele in munich but can’t change location

Ticketmaster having a monopoly on gigs

 – 
Jay-Bruj
 – 
2024-02-07
Version 246.0
If a company is going to have a monopoly on tickets owning multiple companies and exclusive deals, they can at least have a working system that doesn’t crash but sadly they do not

Nothing appears

 – 
kalasdai
 – 
2024-02-05
Version 246.0
Tick master on apple phone gives blank page

Card default

 – 
Ronnie NE
 – 
2024-02-05
Version 246.0
I have bought tickets before and the website is easy to navigate. On this occasion the site did not recognise my password nor my card details - was this a security check ???

Ticket booking

 – 
Steven770770770
 – 
2024-01-30
Version 246.0
Shocking, multiple security codes, no automatic form filling, it’s taken me 3 v stressful hours to book 2 tickets.

Wallet no longer works

 – 
Nizzy99
 – 
2024-01-20
Adding tickets to my wallet no longer works, I add them and they have the even description and time but no barcode or anything, had to open the app to get into the event.

Awful

 – 
Herm202
 – 
2024-01-19
Version 246.0
Lousy app. Cancelled tickets, delays, countdown is a nightmare. Dont use. Buy from the venue

Pointless

 – 
kanga66x
 – 
2024-01-16
Version 230.0
Pointless app as they don’t issue the tickets until so close to the event that it’s impossible to transfer/ sell if your plans change.

Awful

 – 
sjjshdhj
 – 
2024-01-11
Version 1.81.0
Got kicked out of queues 20 times when there was no actual error with my app, I checked to see what the errors could be and I had done nothing, I was just kicked out each time someone had finished in the queue, it got to my turn in the queue and I was kicked out and now I can no longer enter a place in the queue. Would not recommend.

Useless Customer Care

 – 
Peterm23a
 – 
2023-12-27
Version 214.0
Incurred extra transaction fee but they cancelled ticket and kept transaction fee.

Too much time pressure

 – 
Ber77s
 – 
2023-12-27
Version 235.3
More time is needed to purchase ticket!

Human League

 – 
jgdcmjf
 – 
2023-12-23
Version 1.42.0
Delivery option not clear wanted tickets to give as a gift but not available, tried for ages, give up and got e ticket. Guess I’ll have to give them my phone. I had to download app

Belfast Giants Tickets

 – 
bah humbug 7
 – 
2023-12-22
Version 235.0
Oh my goodness…how unnecessarily complicated was that! Took 6 attempts to book these tickets. If it wasn’t a Christmas present I would’ve given up ages ago. £10 in fees to book the tickets. What an absolute ripoff Ticketmaster!!!!

Terrible

 – 
Roggle 77
 – 
2023-12-19
Version 1.9.9
It says you will receive a code in 1 minute it took 5mins and then timed out , only way to get ticket was to create a new account , whole exercise took me an hour from start to finish , as lost tickets I wanted several times due to not getting a code !

Useless

 – 
Gareth17712
 – 
2023-12-18
Version 243.0
This app is useless. Has no concept of events/tickets booked for anywhere other than the U.K. does the U.K. team not understand that they’re supposed to be part of a global brand??

App (and website) needs a lot of work

 – 
Stevie axeman
 – 
2023-12-17
Version 235.1
Used to be a reliable service
Now the website hasn’t worked for months on iOS (just gives “your session has been suspended - your browsing behaviour makes us think you are a bot” message ) - presumably the site coding can’t cope with iOS security mechanisms
The app is unusable for me as you can’t select your ticket location via a map - so I’ve stopped using
Ticketmaster has lost me as a customer who goes to 50+ events per year

Unnecessary

 – 
Lewis95267
 – 
2023-12-15
Version 1.39.0
Unnecessary. Don’t want the app. Just give me the tickets by email

Constant fail messages

 – 
Mike D3767
 – 
2023-12-15
Version 239.0
Purchase wouldn’t confirm on PayPal, then it happened again, then it wouldn’t confirm on Klarna and each time I lost my ticket allocation despite having over 2 minutes left to complete. Ended up using a bank card that I didn’t want to use!! Come on Ticketmaster, you’re not new to this. NB; I had 4 to 5 bars of signal on 5G with no other apps open!!

Easy to book

 – 
Mejulie1960
 – 
2023-12-12
Version 227.0
Straight forward easy to book very secure 😊

Not liking the web experience on a phone, PayPal integration poor

 – 
Fingers CG
 – 
2023-12-08
Version 1.41.0
As per the headline, it gets worse every time I use it

Not working for me

 – 
Wenchette
 – 
2023-12-06
Version 245.0
I can’t comment on the app as I can’t search for an event to book

Where dreams are made

 – 
CrushedofLeeds
 – 
2023-12-03
Version 1.34.1
Love this firm can always guarantee your tickets. Trustworthy and keep you informed.

Judas Priest

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Martin-brandy
 – 
2023-12-01
Version 229.0
Good fast service

What a ball ache!

 – 
Macwarrior
 – 
2023-11-28
Version 1.40.0
What a pain in the backside to use.

Missing tickets

 – 
JenJen__
 – 
2023-11-25
Version 242.0
Currently trying to see what happened to my tickets for niall horan next year as it’s not showing me my tickets at all but still have confirmation in my emails

Too many steps

 – 
Beaux7
 – 
2023-11-17
Version 1.42.1
Too many pop ups and steps needs to be simplified

Still failing after all those years?

 – 
RolfRohr
 – 
2023-11-16
Version 241.0
Really TM, how can 3 different CCs all be falling through after using them many times before on your platform? I just lost my precious tickets to a band that I have been dying to see for almost 20 years. And all because you keep failing at execution.

Scum

 – 
Fhickin
 – 
2023-11-14
Scummy company, awful app

Not accessible

 – 
EmmaLou245
 – 
2023-11-12
As a fully blind person that uses VoiceOver on her devices, I find Ticketmaster very in accessible as I cannot choose any seating on the map as the map does not work with VoiceOver.

Wheel of Doom

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'H' Babes
 – 
2023-11-10
Wanted to purchase two seating tickets and got the wheel of death when trying to pay. It eventually ran out of time and didn’t go through. It then released the seats and I ended up buying the standing tickets which were more expensive. Shock, it went through straight away!!

Very poor

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fladge
 – 
2023-11-10
I lost 3 lots of premium tickets due to the app rejecting known password and payment information. It’s diabolical and will never use again!!!!!

Bruce

 – 
Coco147147
 – 
2023-11-06
Unreal service

Credit card payment

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John T9361
 – 
2023-11-05
Tried 5 times to pay by card. I was told that the card was not valid.
Tried with 3 different cards(the information was correct on each card). In the end I paid by PayPal.

Ticketmaster are a blight on the live event ecosystem

 – 
Junk_Monkey
 – 
2023-11-04
Rip off charges. Allows touts to exploit events. Add nothing to the process.

Credit card

 – 
paulsb17
 – 
2023-11-04
Software does not seem able to cope with 2-factor authentication

Missing tickets

 – 
Calum McGowan
 – 
2023-11-04
Ticket transferred to me never appeared in the app and has now disappeared entirely. So what am I supposed to do? Also your signup process is absolutely ****.

Absolutely shocking way to buy tickets

 – 
lyndaj234
 – 
2023-11-03
Tried to buy on presale and it just kept cutting me off. Finally got through on general sale and again was cut off several times. Eventually got my tickets but not where we wanted

Sting Belfast

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Pd oldie
 – 
2023-11-03
Not enough time to secure ticket

Cant use for USA

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cgfdyj
 – 
2023-11-02
Bought tickets for Ice Hockey in New York but ridiculous that won’t deliver to UK app.
Now in New York and won’t allow me to download US app to log on using UK details and get tickets, even using VPN.
Faced with going to long queue at ticket office which defeats the object of trying to get mobile ticket to phone.
Come on Ticketmaster wake up and sort this out surely you have other international customers and surely one app is better than two that don’t interact !

Took way longer than it should’ve

 – 
Shabba_rankin
 – 
2023-10-31
Trying to book early bird tickets in a rush due to them ending midnight..what a faff,couldn’t do it on the website it just kept failing so came to the app..even though I was successful it wouldn’t let me use paypal,just kept saying no payment method selected,so had to use the card.,it told me twice my details were wrong,despite it actually linking to my bank account to approve,surely if the card details were incorrect they wouldn’t have been able to send an approve request to my bank..entered exactly the same details back in again&finally got there after getting way more stressed than was needed to buy a couple tickets,no phone number to be able to call anyone,only email or social media the odds I’d have had an answer back in time to be able to get the early bird tickets before midnight..at least I got there but took ages..

Doesn’t work

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Anon010823
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2023-10-18
My partner sat in a queue for about ten minutes before I joined on my account. She had around six and a half thousand people ahead of her whereas I only had around one and a half thousand people ahead of me. Seems the queue figures are just made up. Didnt make a blind bit of difference anyway as when we both got access to purchase tickets, the date we selected was sold out less than five minutes after going on sale and when we clicked the button to change dates, it didn’t register, and we ended up being chucked back out again.

DONT IGNORE, AVOID THIS PLATFORM!

 – 
Оливия Уальд
 – 
2023-10-07
It’s a total SCAM, bought resale ticket on their platform and surprise surprise I CAN NOT RETURN THEM. Was hoping to make a surprise for my bf and buy tickets for concert which is gonna happen in slightly less than 4 months BUT prices on here are crazy, no proper availability because bloody Ticketmaster let’s resellers buy unbelievable amount of tickets for cheap price and than resale them on the sale platform for the price of my kidney. There were three seats and I was hoping to buy two for myself. But after I’ve got one ticket than other seats disappeared, straight isn’t it?! I will complain to anyone to get my money back because to spend over £150 for one ticket it’s disaster.
HIGHLY NOT RECOMMENDED,
Might change my mind if I’ll get my money back.

Passwords

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12282939
 – 
2023-09-30
Overall the app is great, but every time I log in it makes me reset my password because it claims I forgot. Every single time. I know I haven’t because obviously after it happened to first time I made sure to note my password down exactly, but surely enough the next time I logged in with that password it said it was wrong and I had to reset it again.

Logs user out the moment it’s needed

 – 
Tree Levino
 – 
2023-08-27
The last twice I have used this app it has logged me out of my account the moment before my ticket has been due to be scanned. After queuing for an hour it’s the last thing anyone needs especially if there’s a poor data signal at the venue and each time this has taken at least 10 minutes at the front of the queue to get logged back in. Fortunately on the second occasion at the Reading festival organisers had provided a User Resolution Wi-Fi network which allowed me to access my ticket but this app has been very frustrating on the last couple of uses.

Feature Request

 – 
StagemanUK
 – 
2023-08-14
The Ticketmaster app is good and works well, however there is one big hole which is that it only covers U.K. events and I have tickets for US events that I cannot see unless I go via a browser which isn’t always convenient. I cannot download the US app either as it hasn’t been made available in the U.K.
As a user I would like to be able to see all of my tickets booked worldwide through Ticketmaster. It’s one organisation so in theory should be a simple story. Failing that please make the major Ticketmaster apps available in other countries.
Thanks

Sooooo worth it

 – 
bxecxs
 – 
2023-07-31
Ticketmaster ends up being cheaper than original band sites or any other ticket site/app I’ve ended up seeing double the amount of people for their prices plus they hold ur tickets for 2 mins so when I had troubles with my pay pal they still held my tickets so now I get to see pierce the veil in April!! Ahhhh I loved them since I was 8 I’m now 21 😭😭 tried to buy on official website it kept crashing I’m so glad tbf

Borderline fraudsters

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Semashkov D.
 – 
2023-07-10
I purchased the wrong ticket for the wrong date on the presale - ticketmaster was creating a fake pressure - showing tickets as out of stock, or saying that only one ticket is left (all that at regular price, no early bird discounts). After presale ended, almost all ticket types are generally available and of course they won’t change it or refund. I ended up paying twice as the date of presale tickets was wrong. Customer service is useless, can’t refund, can’t resale, can’t transfer.

App issues and timing

 – 
Mendip Marshall
 – 
2023-06-29
Today it has taken me 3 attempts to secure 2 tickets. And it had 5 minutes on the clock for one of the occasions. You fill in the information and it times out.
Sometimes I cannot get entry to search for shows because I have a VPN on. I have to pause it to get access. This defeats the object of having a VPN to protect your personal details from hackers and other Cyber Criminals.

Tickets won’t load! Can’t sign back in!

 – 
ph1204
 – 
2023-06-07
I never had any problems with this app before, but then my Tickets weren’t loading. They also stopped loading in multiple browsers. It just said “fetching your tickets – this shouldn’t take long” and then never fetched them. I wondered if signing out and back in again would help, but upon trying to sign back in I get the message “sign in error – sign in server is unavailable”. I know the password is correct because I used it to sign in on Safari. I have an event next week and am afraid I won’t be able to get in when I’ve spent money on a ticket! Between this and the O2 Academy app, there seems no way for me to find my ticket!

Ticket Purchase

 – 
LilyMay67
 – 
2023-06-02
I love using Ticketmaster but always feel pressured to enter card details and during recent experience the site said their was a problem with my card details after I had authorised the payment via the card providers app which didn’t make sense but it was very soon sorted.
Try not to use anyone else when buying tickets as don’t trust them as much.

Ticketmaster are awful

 – 
brmmmr
 – 
2023-05-30
Didn’t think it was possible to hate a company more - now I can’t sign in and find my tickets without a password reset and giving them a lot more personal information than they need (quoting some ludicrous nonsense about convenience across their sites). Ticketmaster are crooks, they always have been and always will be, and they will use this data for commercial purposes and to make their monopoly even worse than it is. I would boycott them if I could but they have a stranglehold on the concert market.

Worst App Ever

 – 
c_2010
 – 
2023-05-18
There are faults that should not happrn. For the Behonce Concert, it was not possible to save the Ticket to the Apple Wallet like the Micharl Buble Concert. I don’t know why? Arriving to the Principality Stadium every time happens the same… No internet connection on the Gates. The App tells you to Sign in again, nO access to the Tickets obviously. Freaks me out. Happened last year also with the Ed Sheeran concert. This things should not happen.
On the other hand: If you are not from UK, just visiting, u r not able to download the App. No UK App - No tickets !!! we had friends from Spain with the Apple Store set on Spain it was so much trouble get their PAID tickets 🤦🏻‍♀️ Why?

Doesn’t work with Apple wallet!!!

 – 
Jimbob_s
 – 
2023-05-09
I needed to be able to download my tickets to Apple wallet in order to share with friends, and also to transfer to someone when I couldn’t attend an event , and it just wouldn’t work even when I downloaded the latest SW ! There is no resale or transfer option on my tickets , ticketmaster, technical support, not great! It means there will be empty seats at the event - TM fails again!

Booking changed + no customer service

 – 
Barry1506
 – 
2023-04-03
Booked £60 tickets standing tickets. The band had to change the venue. However my tickets were changed from standing to a randomly allocated seated ticket, not what I paid for. I was not notified of this change, it only said on the ticket itself. Furthermore, there is no customer service line, the customer service number displayed on the app has been discontinued. And getting in contact with an actual person on the chat function on the app seems to take an eternity.
If you have an urgent query it does not seem like you will be able to resolve it quickly, would recommend alternative ticketing sites where possible.

My ‘go to’ for tickets.

 – 
Independent SLT
 – 
2022-12-09
I always buy via Ticketmaster if possible for a gig. Their website/app is easy to use and I have never had a problem. I once made a mistake; buying tickets for the wrong venue and they quickly refunded my money. Love the updates and reminders that they send about my ‘favourites’ to alert me to new tours. Very happy.

i’m not a robot, stop telling me i am

 – 
dr.reviewer.jones
 – 
2022-11-30
The app on a whole is fantastic. Just every now and then it decides that it hates me and won’t let me access my tickets to my events because it thinks i’m a robot. Could you please add a ‘im not a robot’ function because it’s pretty annoying when a human can’t do human things because of a stupid design in an app that persistently and forcefully pronounces you as a robot. i just wanna see my easy life tickets man.

Restrictions on E-gift cards

 – 
Patmurf
 – 
2022-10-10
The experience of trying to use an eGift card has left me frustrated and disappointed with Ticketmaster. I bet no one is aware before buying Ticketmaster gift cards that you cannot purchase e-tickets with them. Given that, increasingly, this is how venues issue tickets, it’s makes gift cards obsolete. I’ve had to purchase an additional ‘souvenir paper ticket’ in order to use a gift card, for an additional cost of £3, to spend money already paid to Ticketmaster. Just another of their ‘rip-off’ practices! After this experience, I will avoid Ticketmaster in future.

Been try for weeks now lost out on good seats

 – 
ze black goddess#
 – 
2022-07-26
I have been trying for weeks to get tickets for Brian Cox. Thought it was my cards so tried all I had still wouldn’t work then my friend tried her Amex card still wouldn’t work. So because of that I have now lost out on the seats that my daughter wanted and then when I tried to book seats next to it, it won’t let me leave a single seat when I see on their I a single seat a couple of rows down. There was no number to phone and I emailed and have yet still to hear from someone. Poor customer service very disappointed

Stolen payment

 – 
TomPort27
 – 
2022-07-12
I ordered two Ed Sheehan tickets £88 each plus ‘insurance’ at £7 something, which actually is not insurance at all since you can only get your money back if the concert is cancelled but surely if the concert was cancelled everyone’s tickets would be refunded anyway?? Anyway after buying two tickets it turned out that all London trains were on strike meaning we had no way of getting down there and so we couldn’t go. We tried to put them up for resale but they didn’t sell since not many people like us cant get around or to London without trains. Tried to get a refund but if you can’t make the concert you don’t get a refund which is ridiculous, even though there was a valid reason for not being able to make it and even though I had the so called ‘insurance’. Wouldn’t spend a lot of money on a ticket with this app as if you can’t make it then you’ve lost a lot of money like myself. If you do I wouldn’t recommend paying more for the pointless ‘insurance’.

Works well but…

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melyta91
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2022-06-26
Thanks ticketmaster for:
1. Only showing me my tickets 2 days before the event. Some tickets are expensive. I was genuinely worried at some point that I wasn’t gonna get the tickets and
2. For informing me last minute, literally an hour before the event that I don’t actually have to print the tickets and that I can use the pdf version on my phone. This is after countless emails and notifications telling me I absolutely MUST print my tickets.

Keeps asking me to sign in

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BigMotherBucker
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2022-06-18
The app itself is good but it will ask me to sign in almost every time I load it up. Since I don't go to events every weekend I forget what password I use so I have to reset every time.
I don't understand why they have chosen this method of authentication over something like face ID. It's only ever a problem for me and it's not like Ticketmaster is my bank so it seems unnecessary. If these reviews are actually used in any way it would be great if face ID was used instead of asking for a password all the time.

Hopeless customer support

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Froggy002
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2022-04-30
My daughter bought me two tickets for an Alan Partridge show and tried to transfer them to me ….that’s when the problems started! The transfer didn’t work and the tickets disappeared into the ether. Customer support is only by email, there is no telephone contact, and is very slow. It took 2 days to sort out and was only sorted the day before the concert. I’m guessing it’s an outfit run with minimal staff probably ok unless things go wrong….you have been warned!

Ticketmaster Are Thieves!

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Dwayney
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2022-02-08
I do not normally leave a review but just to let you know if you download this app it will allow you to spend money and book tickets but if the event is postponed or cancelled like me you will NEVER get a refund and there is nobody to speak to. They have a chat bot which is a robot and it sends you round and round in circles to help pages and literally nobody to speak too! I googled a phone number online and when you call it, it says this phone is no longer used. Please pleas believe me when I say NEVER buy any tickets for any events through Ticketmaster as I even paid extra for insurance and they still cheated me and I’ve lost a lot of money.

Bug preventing me to book a concert

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Tiph5939
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2022-01-24
Hello, I usually really like your service but today I’ve had a huge frustration using both the website and the app.
I wouldn’t rate this app as bad usually, but it seems to be the only way to get someone to help me.
I’m trying to book tickets to Aurora in London in April the 6th. But every time I’ve reached the checkout flow an error message appears “418 Not authorized”. It happened both when logged in and logged out, on the web and on the App. It’s the first time that I have encountered that issue. But now it’s preventing me from taking ticket to a concert I really want to go to. Pleaseeeee help me.
Btw it’s really frustrating to have to message you here to get help. Your help center is quite bad. It would be great to have an intercom widget install on your website to help with customer support.

postage out of order

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dooby133
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2021-10-08
Booking tickets was okay I just wish it would allow a view where you could see all the tickets I actually use your mouse key just to go over there and manage to get a price rather than have to individually go for each section lastly very unhappy about paying for postage for tickets when in this day and due to the environment we should be able to do it on the mobile phone instead of getting charged £3 for postage

Ticketmaster app review can be annoying

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SJD1869
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2021-10-06
When the app works it’s works well but the issue with viewing your tickets in the iOS app not always working and more often than not being shown a second login screen is extremely annoying and frustrating
I did speak with the help desk via email and was told it’s a security feature, yeah right , even though IMO it’s a bug and since other users report the same issue it needs fixing as it’s been reported for several months now
Please fix the bug

So frustrating!

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Hazelvp123
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2021-08-27
This app is so frustrating. The main thing I want to do is be able to view my tickets on it. Every time I try and do that (in the ‘My Events’ section) it asks me to log in to that section within the app (even though the ‘My Account’ section tells me I’m already logged in), then it just hangs.
It doesn’t seem to allow my phone to remember my password either so I’m logging in afresh each time.
It’s winding me up so much I’d avoid buying through Ticketmaster again I had to use this app all the time.

Major feature that needs fixing

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Faldin0
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2021-08-17
The ‘My Events’ section on this app requires you to sign in separately despite already being signed into the app. Once details are entered, this part of the app appears to crash, and event tickets cannot be accessed. I’ve seen that other customers have had this problem, and many people are set to be missing out on going to events they’ve paid to attend as they cannot access their tickets.

PROBLEMS (and will add more as I find them)

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djstu1
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2020-03-14
My address is NOT compatible, takes me all the way through to payment, then kicks me out saying error on address line 1 or line 2.
I’m putting my postcode in, use the drop down menu to select my “flat position” from Ticketmaster app AND THE SAME WITH WEBPAGE! And it doesn’t recognise it 🤬
***This needs fixed ASAP***
My favourites from the webpage are NOT in my app. Even although it obviously knows me, as I am signing into my own account.

Don’t see the point

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Nickname taken25
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2020-02-21
You find the event you want, you sit and wait for the timer to tick down and the tickets to go on sale. The screen comes up telling you that you are 1 billionth in the queue. Time passes and you slowly move forward, you are then told you are even further back in the queue than you were 20 minutes ago. You finally get to the front of the queue and are told to select how many you want. When you do you are then taken to a screen that says they couldn’t find any tickets, would you like to try again. What it really means is we sold out 2 minutes after the tickets went on sale but thought it’d be funny to see how long we can get thousands of people to watch a loading bar for no reason.

For an app to buy tickets...

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TheQuinnylicious
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2020-01-28
For an app to buy tickets, it never lets me buy any. If it even takes me to the checkout (which it only does 10% of the time), when I select my address from the drop down box it then tells me I haven’t given my address and goes back to the homepage. Once I manage to buy a ticket, usually from the equally frustrating website, I can view them on the app. For the promised functionality, however, it’s very poor. If it weren’t for being the sole provider for some events, I would always go elsewhere.

Frustrating checkout

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UpdateSuggestion
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2019-12-14
Does not allow ApplePay which would solve the issues I had with checkout. I entered the card details in correctly only for the form submission to fail. I worked out the address lookup result whh hi ouch you pick from the postcode search did not populate the address correctly in the form.
Really there should be no need for Ticketmaster to even require your card details if you don’t want to provide them.
Hurry up and support Apple Pay so people don’t have to provide yet another website with our account details.

Problematic card verification

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JacqueNew
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2019-11-01
It’s incredibly frustrating - that on numerous attempts to purchase tickets - every time it leaves the ticketmaster site - to verify my credit card - problems occur. I received two texts with different verification numbers. It took me x6 attempts to purchase tickets. I previously lost out on on-demand tickets when despite having them in my basket x3 times - they sold out as it kept stalling at the card verification stage.

Amazing app

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Violetmoon1977
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2019-10-03
This app is fantastic. It is so quick and very easy to use. The customer service option on it is brilliant also. I accidentally order 2 sets of tickets because I got an error when I ordered the first 2 tickets (don’t worry this doesn’t happen all the time trust me I know I order all the time). I contacted them through the help section and within a week they had sorted the problem out. I sent the tickets back (yes I did receive them extremely quickly which is also brilliant) and they refunded me my money. It is not automated it is an actually person who speaks to you to get the problem sorted. Brilliant App but even more so a brilliant company that doesn’t rip you off!

Needs Improvement

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craign_
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2019-08-12
No Apple Pay? Can’t even scan a card to add details. No improvement or benefit to having the app for checkout over the mobile website.
Also needs search improvements to search for different locations over specific dates not just all events or only most recent events.
Two major issues IMO, but storing tickets and using them at events has worked well. And fast to search for tickets within events.

Buying ticket

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monica_smsn
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2019-06-19
Very straight forward, easy and gives enough time to the customer to choose suitable options. Choosing according to map is essential as it gives the customer a clear view of their seat location. I like ticketmaster as tickets are always delivered on time.

Hardly useful at all.

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Del-Phian
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2018-12-20
What’s important to me is being able to see the venue seating plan. These were either non existent or diabolical. I want to be able to choose my seats not be allocated what they consider to be the best, as quite often these are NOT the best available.
Also, I couldn’t search for specific categories which is annoying, especially when I wanted kids events.
Then I tried a “what’s near me” search to be informed there were 100 events but it failed to show me what these were. Upon minimising the map and clicking on ticket logos I was shown the nearest event was 200 miles away!!! Not exactly near me and I know this wasn’t accurate.
The only thing the app was useful for was seeing what events I had already purchased tickets for and this isn’t a good enough reason to take up space on my home screen.
As soon as I’ve left this review, app will be deleted.

Don’t get it

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Clarkybhoy67
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2018-11-23
Terrible app! Countdown on app to general sale then when on sale can’t get tickets ever! Yet I went to website & it put me in a queue by which time tickets were sold out when I got to front of queue! Should have initially went on website & would have got tickets instead of trying on this waste of space app!!

It still send you to the website

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rkanalev1314
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2018-11-20
I tried using the app as an alternative for the website. For most events it just send you to the website version, which makes the app pointless.
Also, when I clicked on ‘upcoming’ and found an event that didnt send me off to the website, it could only search for same-day tickets.
This was finally topped off by lots of glitches when I searched for keywords. A poor experience.
Overall, I’d prefer using the website, but I’d rather find an alternative with a good functioning app.

Gift voucher payment

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StanElB
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2018-06-10
App seems to be easier to book tickets compared to website but there seems to be no option to redeem gift vouchers. Very frustrating as I need to gamble that tickets will still available when website finally catches up or buy tickets and hope I have something else I want to spend vouchers on before they expire.
I like having the app to see my upcoming events. In fact very useful app. Voucher redemption is only downfall I see.

Worked so well, secured high demand tickets

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PLS FIX THINGSS !
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2018-06-01
BTS tickets went on sale today and they were in crazy demand. I opened up the page on the app and waited for the timer to go down, automatically went through, so simple and fast and got my tickets within a minute. would recommend

THANK YOU

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Dima!!!!!
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2018-06-01
This app is amazing and so much faster than the website. I managed to get 3 tickets to BTS Love yourself tour as soon as they went on sale. We had 11 devices. 10 of which were on the website and then the app on my phone. My phone was the only one that loaded with the tickets! Definitely get the app if you are wanting to get tickets for high in demand tickets.

Disaster!

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Vicus13
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2017-11-19
Managed to NEARLY get my hands on some tickets (very good seats!) as soon as they went on sale. However it all went downhill when it came to the payment.... even though all my payment details were correct, it kept coming up with different error messages and then the tickets were just removed from my basket!!
I had to search again and although I managed to buy some tickets in the end (awful seats) I am fuming as I can't understand why the same saved card worked 10 minutes later without changing any of the details!

Waste of time!

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LupieLucy
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2017-11-19
Attempted to buy Peter Kay tickets. Found a pair very quickly as soon as the sale started. Added them to the basket. Proceeded to checkout. Was asked to add a payment card. Filled in the form. Pressed save. Waited. Received error message that it couldn’t save the details. Tried again. And again. And again. And again. Finally it accepted the details but then said I already had that card saved. Went back to basket. Told me to add a card!!! Lost the tickets as it took so long faffing about with payment details. I never found another pair of tickets. Not impressed at all ticketmaster!!😡

No better or worse than the website

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Someday maybe
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2017-07-09
The app itself is easy to use
The service from Ticketmaster is the inconsistent, buggy experience we know and love.
I had a whole evening where it would not process my card payment. Next morning worked just fine.
For high traffic events like concerts it hangs up and crashes the same as the website. If ever there was an experience that could be improved buying concert tickets is it.

Fab!! Fab!! Fab!!

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<<JoJo>>
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2017-07-08
New to the app, downloaded it and signed in to buy tickets as soon as they went on sale, so easy and so quick, my computer was still buffering and I'd already gone through the whole process from start to finish on the app, so much better than the website, will definitely use the app again next time I want to order tickets

Unable to access tickets in app

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Jpkeys
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2017-02-13
The process of buying tickets in the app is smooth however you are not able to access your tickets through the app. Even selecting "TicketFast" delivery means you still have to go to print out tickets with no ability to show your barcodes in app - a feature that several other ticketing companies with apps now offer. As a customer the lack of this feature is a serous drawback to using Ticketmaster.