2021-09-24
Best service in Newcastle
****** Fast and reliable ******
Updating
iPhone Screenshots
Description
Book a taxi in under 10 seconds and experience exclusive priority service from the largest taxi firm in Newcastle.
You can place the booking directly on our map, and see how many available cars there are nearby.
Not carrying any cash? Pay by credit or debit card, and avoid having to stop at the cash point along the way.
No standing in the rain. Track your car as it arrives on a map, or call the driver when she's nearby. No more guessing where your cab might be.
Place bookings hours, days or weeks in advance. Whenever it's convenient for you.
If necessary, cancel your booking at any time. It takes seconds to place a new booking directly from the handy favourites list.
Blueline Taxis is the largest private hire company in Newcastle. We have over 450 uniformed drivers and all our vehicles are installed with the latest GPS technology.
Having integrated SMS booking, we've now launched this intelligent iPhone App so you can book a taxi within 3 screen taps.
Blueline Taxis is FREE to download and it costs you nothing to register.
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It's so easy and quick to use. Download the App and register just once. Our intelligent software will suggest your favourite Pick Up locations, and you're ready to book your a car.
When you make a bookings, we'll notify you by Push Notification as your car is dispatched. We'll also inform you when your car is 2 minutes away, giving you additional details such as registration number, make, model and vehicle colour.
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We value feedback and take all reviews very seriously. So please leave us feedback about your journey using the App. This helps us continually improve our service.
What's New in Version 730
Now book with Apple Pay for an even more convenient experience!
Here are some other improvements included with this update:
1. Higher security 6 digit verification codes
2. Share a tracking link with family or friends
3. Book faster with saved addresses on app homescreen
4. Create a new business account in just a few taps
5. Watch your driver en route to your pickup
6. Switch on or off our auto-tip feature, or tip as you go
7. Various bug fixes & improvements
Information
Developer
Categories
Version
730
Size
73.9 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.4 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Finnish, Swedish
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (1,516 Ratings)
App Store: Customer Reviews
2021-09-18
Poor quality
Couldn’t pre book a taxi as all drivers were too busy (which makes little sense). Additionally as part of card verification I was charged £1 which was not then returned to my account. All in all a bit dodgy
2021-08-22
These guys have paid top dollar for good reviews
The app is as awful as the company. They’re saved in my phone as last resort for a reason….
2021-07-11
What a joke
Booked at 5pm for 11:30pm and didn’t show up
2021-07-10
Good Car Service
Staff are so much friendlier than other taxi companies! There still following covid rules and respectfull !
2021-06-27
Don’t download
App is shocking - even when you pre book it still doesn’t start looking for a driver until 10 minutes before you need to travel, often resulting in being very late. Long waits, expensive prices, and often haven’t allocated drives for taxis I booked days in advance, causing me to have to walk home late at night. Wouldn’t recommend the app.
2021-06-26
Working again, for now!
Hasn't been working, somethings gone wrong error looks to be OK for now..
2021-06-13
Worse than useless if you’re in a busy area
When attempting to book a taxi from Newcastle Central Station on a Saturday night having just arrived from London by train I attempted to book a taxi. The app was showing cars in the area with an estimated wait of two minutes.
Every attempt I made to boo was met with “something has gone wrong”. Tried at least 10 times to book and also further along the road but to no avail. Phone lines were also of no use. I’ve ended up having to WALK home and you’re down a fare of £10.
2021-06-04
Great app for a good company
Brilliant app
You can see the driver on the map
Who is coming in terms of car not the actual person (that be creepy)
Takes away the need to have that awkward phone call to a dispatcher (if like me you are socially awkward)
2021-05-30
No matter where I book or how I pay; “something went wrong”
App has been completely useless for me, five separate occasions now I’ve tried to use it for different destinations. I’ve tried to use two cards to pay native on the app, I’ve tried to use Apple Pay.
Literally every time post payment confirmation the app immediately goes “something went wrong”, completely useless.
2021-05-28
The app is appalling
Blueline are great but the app is the worst. 2 different times in the past 5 days that I’ve tried to book wether it be paid in cash or card, it says something went wrong baring in mind this is both connected to wifi and mobile data. Sort it out!
2021-05-08
Michael
Michael was an absolute diamond! Never had a taxi journey like it! Very enjoyable so much i wanted to go around the block before reaching home! What a guy!!! X
2021-05-07
Lovely
Great journey with a great driver
2021-04-23
👍🏻
Very good customer service from driver
2021-04-05
7 seater taxi
The app automatically assumes I want a 7 seater taxi and it is not clear how to change it
Every time I try to order a taxi it takes ages to find a “suitable 7 seater taxi” and charged me extra for sending one
2021-03-26
Derek
Fantastic above and beyond service received by derek today and Tracey the call handler !
2021-02-17
Cheaper than Uber, Uber are a rip of with hidden fees
Thanks Blueline, it turns out that you are cheaper thank Uber, Uber always have hidden fees
2021-02-14
Elysee
Very reliable taxi. I recommend everyone in north east to use it. Taxi came on time with no delay.
I am very very happy.
2020-12-20
To driver Joanne
Fantastic nice driver as always even if you can’t speak with masks on properly she’s a credit!!
2020-10-08
Journey
Very nice driver .
2020-09-30
Perfect service
I’ve just started to use a taxi firm.after phoning around blueline came out as the most responsible in price. Drivers very friendly cars spotless.cannot praise them enough.9.9 on time.
2020-09-18
Good service
My driver was very polite very punctual and The car was immaculate! thank you very much 👌👍
2020-09-13
Excellent service
I always receive excellent service and would recommend 100 %
2020-09-05
Brilliant!!!
Collected this evening in the most immaculate taxi we have ever seen and a very courteous driver. Thank you.
2020-08-02
Charged more than once
Don’t enter your card details on the App!! I was charged additional payments and was only notified by my credit card company due to suspicious behaviour.
The waiting time screen isn’t accurate.
2020-07-29
App is rubbish
Can’t fault blueline,but the app is a pile of rubbish! My home address is on the app and every time i book a taxi from my home address it puts the number two doors down!! Sick of changing it and also have known it to bounce back to cash payment on my receipt when I selected card payment and I’m at the destination arguing with the driver because I have no cash!
Also “estimated price” is way out! Estimated me £19-£21 and the final fare was £33!!!
2020-06-15
Crashes
Since updating iOS to 12.4.7 crashes when trying to confirm booking or prebooking.
2020-06-14
Review
Blueline Taxis always deliver a great service
And great price a lot cheaper fares than there competitors
2020-06-13
Best taxi service
During this pandemic ( Covid ) I’ve had to use a taxi a fair few times, Phoenix taxis are the other company around my area.
Hands down blue line are the best, there cheaper, friendlier, but what impressed me was the operator told me they were short on drivers in my area when I booked one, then rang me when it was due to update me, yes it was 25 minutes late but during these times it’s understandable, hats off to Blueline and there customer service, Highly recommended!!
2020-03-09
The app simply doesn’t work now
Just about to book a return long journey on the app (airport run and back) but the app immediately closes as soon as you open it. Ah well, time to book elsewhere on a more reliable system!
2020-02-16
Useless
Pointless app
2020-02-15
Don’t use
Shame you can’t rate nil star. Rubbish app. Download Uber instead
2020-01-18
App is fine it’s the useless company who can’t organise taxis
Had a booking for a rail trip to Sheffield had to cancel even tho I booked a taxi though this app well in advance no one told me that there where no taxis and instead I missed my trip. Complete joke don’t use blueine
2020-01-02
Total rip-off
3rd journey in a row where the actual price is a lot more than the estimated guide line !
Worst one was nearly £42 after an estimated maximum of 37.80 , we had no diversions or delays ? It’s obvious Blueline are advertising lower prices estimated than other companies quote for fixed journeys just to mislead customers into thinking they would be the cheapest !!!!
I’ll never use them again and hope other people take my advice ....
2019-12-14
Useless app, don’t bother
Pre-booked a taxi, turned up at the arranged time and the app said ‘assigning driver’!!! A driver was never assigned, I ended up going to a taxi rank instead. Useless.
2019-12-14
Updated but still hopeless
Utterly hopeless. Still says “Blueline not opersting in your area” when I live in Newcastle!
Also however good this app is, it sill be no use unless your drivers LEARN HOW TO USE THEIR SATNAVS FFS!!
2019-12-07
Awful app - just phone
Have never successfully booked a taxi using this app. Continuously get the msg - asking to phone the company.
2019-11-03
Shocking Service
Banned my number for doing nothing wrong, apparently ‘not paying fares’. Completely wrong and rude people responding on the phone
2019-10-30
Told to F Off by NE65 FON taxi driver
There should be a no star option!
I have just been told to F*** Off by the driver of this vehicle in Blyth while trying to find a space to park, I knew it was tight and might delay the taxi waiting to come along so decided to look for another space, causing him to reverse slightly. I saw him shaking his head at me and as my window was down commented, receiving a mouthful of abuse as he drove off. A workman at the house opposite commented that his behaviour was disgusting as he’d heard what he’d shouted at me.
If this is who Blueline use to represent their business then good luck.. I certainly won’t recommend them.
2019-10-26
Chris
Absolutely useless.
2019-08-12
Brilliant
Pleased that they are now in the Chester le street area. Never lets
Me down and all at fair prices
2019-08-09
Terrible app
Unlike other taxi apps, Bluelines app doesn’t pin point your location. I’ve used it twice and both times I’ve received a notification saying my taxi had arrived when it hadn’t. The “call driver” button doesn’t work either so to try to find out where you’re taxi has gone you need to google the offices number. Easier just to ring in the first place.
2019-08-03
best taxi ever
Your taxi is a GREY MERCEDES SS60 TYS.
must say best taxi ever top guy, 100% would book again , so polite entertaining , on time 😊couldn’t ask for more ..
2019-08-03
Expensive
Quoted 24 charged 29... hummmmmm
2019-07-20
Poor service
Used the app to boom at taxi for 1 hours time. No taxi arrives. Ring the office to be told he’ll be there soon (already 15 mins over due time). Then am told that timings can’t be guaranteed! Joke!!
2019-06-30
Thief’s
Don’t leave anything with them make you pay to get your possessions back, robbing bastards
2019-06-29
Poor
App is so flakey and does not let you search at all
2019-04-04
Not even worth one star
This app has become increasingly worthless. We have been using Blueline taxis for over 6 years and can’t fault their service - on time and professional. The app is completely different. When it was a local one it worked fine but they’ve gone to a national one and booking a taxi is virtually impossible ( my latest was picking me up from my destination) and I couldn’t change it. I finally found a way to phone them and they booked one ok. It didn’t show on the bookings and we didn’t know he had arrived until he rang me. The problem is you’re stuck in s loop and it’s a fluke if you find a way out. If this doesn’t improve we will change taxi firms. I’ve tried impressing this on the despatchers and drivers but they aren’t interested. A decent firm with a crap app. Will they ever listen?!!!
2019-03-09
Terrible
Awful service. Didn't arrive at the correct location, asked for the postcode to the right place, then didn’t arrive. I recommend you use any other service.
2019-03-03
Meh
Fair enough the prices are okay but bit of a joke when I booked a taxi to get to mine for 13:35 to get to work and it didn't show up, got a text saying that they would send me the next available taxi. If you are using an app for booking you should make sure that you can make sure that the taxi will be there for the time it has been requested.
2019-02-08
Doesn’t work anymore
Used to work perfectly. Open, click and taxi would arrive shortly. Update just doesn’t work at all. Ended up just phoning instead. Waste of space and deleted
2019-01-12
Nice
Nice and easy to use, nice and cheap-ish (you know). Also a comfortable vw passat to carry me home. Very good, would use again. X
2018-11-06
The GPS track doesn’t work at all
Booked a taxi and it said the taxi was far away from me. I refreshed for several times yet it still said the same. And then the taxi driver rang me that he had been waiting for a while and he was about to go. I then didn’t get the taxi. This bug needs to be fixed!!!
2018-10-22
BlokeNamedHenry
Terrible Taxi service!!! They will agree on a price over the phone and then before you know it they’ll leave you in the middle of nowhere :)))
These guys are rotten to the core stay away!!!
2018-10-11
Rude drivers
A trained chimp could do a better job than these halfwits !!! Peterlee manger is a joke clueless and bringing the company down , always late , overcharge they need to buy there work and drivers cos they don’t earn it !!!!
2018-09-19
Payment Failed
Blueline advertise on their app that they take American Express, allow you to put the details in the app, book a cab, take a £2 payment off your card, and then once you complete the journey the payment fails because they don’t actually take it. Had to go to their office nearby to make the payment because of their mistake. Won’t be using them again.
2018-06-28
Okay...
Always book with blueline as it’s excellent prices and drivers, usually when I use the app it’s fine. couple of things I have noticed to be wrong with the app...
Estimated time before booking the taxi - it’ll say for example “8mins” but you’ll be waiting a lot longer, and also when pre-booking a taxi, I look on the tracking section and 5 minutes before the taxi is due, a taxi hasn’t even been sent out yet. I’d prefer it have a genuine estimated time so that it’s not adding extra time onto my journey and making me late.
Ringing blueline gets you a taxi much quicker than the app - was in the city centre one night and booked a taxi on the app, 10 minutes in and there had been still no taxi sent out, so I ring blueline instead and a taxi was sent out immediately and was with me in less than 5 minutes.
Prices - prices need to be much more accurate, when booking a taxi, the app will give an estimated price with your journey, but usually it is way under what the actual end journey price was. I’d much prefer to be given the right price in Case I need to go to the cash point before my journey.
2018-05-20
Never use this service again, app is a waste of time.
I pre booked 2 taxis, one going and one coming back from a party. It was important that I got back on time due to family issues which is why I pre booked. The first taxi showed up 25 mins late and only after I called the office, which begs the question what is the point in pre booking.
Then coming back the taxi came 10mins early (I didn’t receive a text saying it had arrived) and then took someone else ON MY CREDIT CARD! And if I didn’t call the office to tell them what had happened I would have been charged. I then had to wait another 15-20 mins for another taxi to come.
Really bad service, no point in using the app to pre book. I’ll be going back to Uber.
2018-05-16
Not as good as it used to be
I’ve not used this app for a few months. Previously, the location of near by taxis and eta were very accurate. Today I’ve used it twice and both times, the wait has been at least 8 mins more
2018-04-30
Didn’t need changing
Completely overhauled an app that didn’t need changing. Changing my company. Full of bugs now.