2019-04-13
Matthew Bayliss
The App too often says “Sorry, something went wrong, please try again later”
Updating
iPhone Screenshots
iPad Screenshots
Description
Managing your energy has never been easier. With the ScottishPower App be rest assured your home is in your control.
The ScottishPower App allows you to control your energy at your fingertips. Managing your dual fuel, gas or electricity account has never been easier.
As well as all of your favourite features such as changing your tariff, managing your monthly direct debit payments, entering your gas and electricity meter readings and keeping track of your gas and electricity usage with your smartphone on the go, we've also added a bunch of exciting new features for you to try!
Home Screen
It’s now easier than ever to find your key services within the app, we’ve organised the home screen by categories. You will see all of your energy account related features first and foremost as you told us these were most important to you. The home screen is personalised to you, depending on what features your account should have.
Smart Home
Homes are becoming more and more connected, with Smart Meters and Smart devices such as the new Honeywell Lyric Thermostat allowing us to gain more control of our home while on the go. The Smart Home section allows you quick and easy access to all of your Smart Home devices, right there on the home screen with just one click.
Electric Vehicles
As a company, we are committed to a cleaner energy future and we want to allow you to easily control your eco-friendly Electric Vehicle in the app, find your nearest charging point and see some other key information about your vehicle as we add more features to the app.
Stay Logged In
We have introduced the ability to stay logged in to the app. You may be used to this with some of your favourite apps, if you would like to log out each time the option is still there in My Account.
Change My Tariff
Are you on the best energy deal for you? Our online tariff selector lets you compare our available energy tariffs and it only takes a few minutes to choose a new tariff. WithFreedom, you can change to any ScottishPower tariff without paying exit fees.
Direct Debit Manager
Stay in control of your monthly direct debit payments within the app. Our handy direct debit manager tool allows you to view your gas and electricity usage and adjust payments to suit your needs, helping you to know where you stand with your bills.
View Bills & Energy Usage
Monitor your energy usage and bills across the year, view a detailed breakdown of your gas and electricity and even email your bill with our simple usage and bills graphs. There is also some really handy energy efficiency tips to keep you on the right track.
You can also:
• Log in or register your online gas and electricity account.
• Manage your energy account details.
• Enter your meter readings directly into the app to keep your energy usage and bill data up to date.
• Contact ScottishPower customer services directly using in app-chat or on the Community
This means you can save time, energy and energy costs - and always be in control of your ScottishPower account.
Download the free ScottishPower app take control of your energy today!
Contains public sector information licensed under the Open Government Licence.
What's New in Version 3.4.0
Thanks for downloading the latest version of the ScottishPower app.
- We've got a new Green tariff that gives you 100% Renewable Electricity, why not check it out via Change Your Tariff
- We're continually looking to improve your experience so this version includes some further stability enhancements to ensure you can manage your energy with ease
We appreciate your continued feedback. If you spot any issues please let us know at appfeedback@scottishpower.com
Seller
Name
ScottishPower
Information
Developer
Categories
Version
3.4.0
Size
96.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 10.0 or later
Devices
iPad Pro (11-inch), iPad (5th Generation) Wi-Fi, iPad (6th generation) Wi-Fi, iPod touch (6th Generation), iPad Pro (11-inch) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation) Wi-Fi + Cellular, iPad mini (5th Generation), iPad Pro, iPad mini 3, iPad mini 4 (Cellular), iPad mini 4, iPad Pro (Cellular), iPad Pro (9.7-inch) (Cellular), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad Air (3rd generation) Wi-Fi + Cellular, iPhone 6 Plus, iPad Air (3rd generation), iPad Pro (10.5-inch), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPhone 6, iPhone XR, iPhone XS, iPhone 6s, iPhone SE, iPhone 7 Plus, iPhone 6s Plus, iPhone 5s, iPhone X, iPhone 8, iPhone XS Max, iPhone 8 Plus, iPhone 7, iPhone 5, iPad (7th generation) Wi-Fi, iPhone 5c, iPad (7th generation) Wi-Fi + Cellular, iPad Air3, iPad Air3Cellular, iPad Mini5, iPad Mini5Cellular, iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular
Languages
English
App Store: Customer Ratings
Ratings & Reviews
4.0 of 5 (585 Ratings)
App Store: Customer Reviews
2019-04-13
Smart Meter
Not working
Why would I get estimated bills when
The meter is supposedly sending you readings every half hour
2019-04-13
Meter readings
At moment have no confidence in accuracy. Some days I apparently use no electricity at all!!!
2019-04-13
Scottish power app (new update)
New update is absolutely rubbish!! Why can’t I see what payments have been made! I could before ! Your suppose to update the app for the better obviously it’s better for ScottishPower!! So bloody annoyed! Sort it or I’m off !!!! 😡😡😡
2019-04-13
Useless Useless Useless
Review update 13 April
Energy usage figures now updating again.
It really is about time this app was made reliable. So much negative feedback about it and yet the developers don’t really seem to take any notice of it.
Update 11 April
Since the last update my energy usage figures are not updating. I have logged out and back in again but still they won’t update. When you fix one thing you break something else sadly.
Updated review 2 April
App has been working ok for the last few weeks amazingly HOWEVER since yesterday unable to view latest consumption figures or latest bill. Just getting “oops something went wrong”. After logging out as suggested by app developers it’s now saying incorrect username or password when trying to log back in on both my iPhone and iPad. I am able to log in via Safari but that defeats the point of the app.
It really is time that Scottish Power got a grip with this app and got it sorted so it does what it is supposed to reliably.
2019-04-13
Mcreynolds
It made me think more about how much I Use , Especially my lights and heating.
2019-04-12
Useless
You really need to put back on the app the ability to enter meter readings.
2019-04-12
Smart meters
When will my smart meters get installed
2019-04-12
App
The app is rubbish and the worst app I have ever used! 😤😤😤
2019-04-11
I can’t understand if I owe money or not
Will someone please get me my final statement from extra energy , I haven’t a clue where I am at the moment .....
2019-04-11
Incorrect password
Using LastPass, logging in with LastPass so it’s definitely correct but not working...
2019-04-11
Rubbish
Never lets me log on. Passwords etc all work fine on laptop.😤
2019-04-10
Crap
Site always goes down and can never top up, when I have to contact Scottish power on hold for 45 mins usually, customer service is absolutely shocking.
2019-04-10
App
Sorry to say I actually found the last app easier to use, understand.
2019-04-09
Waste of time
Since the update you can no longer submit readings or find out when you’re readings are due without going on the main website. This makes this app redundant and a total waste of time.
Sort it out you cowboys
2019-04-09
Awful
Still waiting on my credit from my old meters before they installed smart meters, then they closed my pre payment account and couldn’t top up. Then they closed account and fixed it but still no credit refund of over £250 and now the new update doesn’t tell you how much is in your meters pointless company really
29 Nov
App been updated and it’s completely useless, credit doesn’t show properly and the app stays logged in all time. Doesn’t communicate with smart meter AWFUL AWFUL APP
17 March 2019
App is sooooo broke now what you guys done paid for my top up on 16 March and crashed yet took money out my bank but no credit on my meter due to app constantly crashing absolutely rubbish
30 March 2019
Each update the app gets worse awful awful awful, how easy is it to make an app work for Christ sake
09 April 2019
Ok so they obviously don’t listen to there customers as the app is so awful and every update they make it worse, whoever designs and makes this app should be put in ScottishPowers electric chair and have a thousand kilowatts shot through them seriously a 5 year old could do better
2019-04-09
App not working
Just downloaded the app. When I tapped the meter reading menu I got the reply “ your meter readings have been received” which I found rather strange as I had not entered any. This may I add was after I had tried to phone the customer helpline and gave up after waiting for 20 minutes. This was after responding to a request for meter readings only to be told that I was trying to perform an operation that my account was not set up for. I have now been told that my next bill will be an estimate one. This is so frustrating and so messed up. It gives the impression that Scottish Power do not have a clue what they are doing. It’s no wonder customers are leaving in droves. If this is not sorted soon I will be joining them. It will be interesting to see if anyone gives this review a blind bit of notice. I’m not holding out with any hope. Please prove me wrong.
2019-04-09
Online app
Useless
2019-04-09
Not so good
Slow @ best that is when it’s working correctly and has given incorrect readings they need to improve it drastically or go back to using paper, I like Scottish power as a company but this app lets them down
2019-04-09
Website
Far too slow. Takes an age to open account
2019-04-09
SCOTISH power app
Cannot switch between gas and electricity accounts and cannot find my messages
2019-04-08
Utter crap
Telling me the username or password is invalid. Same details that is logged into the website with. Was hoping the app was going to be better than their website as that’s not great either
2019-04-08
Mr Singh
Not bad app, could be better. Very slow at times!!
2019-04-08
Customer with a non working IHDU.
Hello where are you. I can’t see my bill. Not to worry, near time to change supplier
2019-04-08
Error.. everything
The app would be great.. if it worked. All I get are errors. Error fetching bill. Error this error that. Oh no, something went wrong. That’s all I ever get. Sick of it
2019-04-07
New app isn’t user friendly
The old app was brilliant, this new app isn’t easy to use and doesn’t give you all the information it once did.
2019-04-07
Terrible
Too expensive
2019-04-07
Terrible
Not very intuitive or easy to use, after more than a year still doesn’t talk to my smart meters (despite many calls to Scottish Power), so still no in-app automatic meter readings, nor accurate billing. Ridiculous.
2019-04-06
Not the greatest
Poor quality and almost impossible to get through to the company by phone. An app that is supposed to be replaced everything else it is not!!!!!
2019-04-05
Smart Meter
I made the mistake of moving to smart meters last year. Just learnt today that my “smart?” electric meter reading is 3 months out of date and had to enter a manual reading. What’s happening?
I strongly recommend that if you’re thinking of changing over to smart meters, don’t do it!!
In my experience the whole process is about the power company saving on their outgoings. Throughout the process I received poor service from amateur, contracted installers and difficulty in contacting the parent company. I was then told that the “poor standard” workmanship would not be corrected because it is “safe”. I repeat, if you’re thinking of changing to smart meters, I strongly recommend that you don't do it.
2019-04-05
Smart meter reading
I am still having to manually enter the gas meter readings. Why?
2019-04-05
Not as good
Sadly I preferred the previous version because it is now very difficult to compare current figures to previous years.
Please make it easier
Thank you
2019-04-04
Mr d adamson
Final readings
Can not get in touch to speak to any one over phone
Very poor service
2019-04-04
App doesn’t work for me.
Doesn’t seem to work for me. None of the functions work correctly or reflect what the smart meter is telling me. Would have given it No Stars if I could have.
2019-04-03
Poor app
Very poor especially the staff who cover the Contact is webchat..totally clueless and unhelpful...
2019-04-03
Poor app
The app is very poor, I often receive the message that the action can not be performed or oops something went wrong.
2019-04-03
Rubbish
Doesn’t work most of the time and when you report it all they say is to uninstall and then reinstall.
Only got one star coz it won’t let you give minus numbers!!!
2019-04-03
Spent 90 min on phone waiting for customer service to answer
Would not recommend this app. Last month had trouble logging in with password I’ve used for the past 2 years and wouldn’t allow me to reset with a new password. Next day I eventually spoke to them and got the problem sorted but guess what, went on today to say I’ve put in the wrong password again even though I use Touch ID. Would someone please contact me from ScottishPower to get this sorted out.
2019-04-03
Awful!
Honestly I do not recommend the app at all! For 2 months I have been putting readings in and paying money and every time I check I was told I was in credit also the meter readings were no where to be found on there so I thought that’s strange then I had a load money taken from my bank not what I expected at all! So I went checked my account still saying in credit but hasn’t added the most recent amount so I’m like ok that’s strange go and check my online account and it says something completely different! The app hasn’t been updating for the last 2 months so all activity hasn’t been recorded in the app then causing me problems so I really don’t recommend the app just stick to the online version!
2019-04-03
App review
I preferred the old app. This new version is hard to get around. It won’t connect to any of the new smart meters features, Rubbish !!!
2019-04-03
Mr Doan
It keep crashing
2019-04-03
Bad app. Appalling customer services
Your app is truly terrible, can’t do most things you want to do with it.
Your customer services stink! Not enough people answering the telephones. You wait for 35 minutes to be connected… And then get cut off. Consequently you have to start the whole process again. Will be looking to switch as soon as possible
2019-04-02
No contact, lied and taken my credit balance
Since extra energy were taken over by Scottish power contact has been virtually impossible.
I tried to switch to Eon but Scottish power phoned, told me I couldn’t, transferred me to cancel it and said that they had put me on a new cheaper tariff. Scottish power lied. The tariff did not exist. Which I am sure is illegal.
I have now cancelled my direct debit and transferred to Avro Energy.
Scottish Power have promised for 5 months to honour my credit balance with extra energy but again have lied and have not credited it to my account.
2019-04-02
Unhappy customer
Money grabbing shower. Stay away
2019-04-02
North west customer
Excellent app, very speedy, easy to use.
You can download it and be sure that it works
2019-04-02
Rubbish app
Never works always a problem stating to come back later
2019-04-02
In home display and price hike
The in home display has not worked for 8 months.? It would appear from various phone calls its never going to.
The new tariff you would like me to take on is an insult for being a good customer charging me 3times as much for standing charges as last year if this is how you treat your faithful customers all i can say is GOODBYE.
2019-04-02
Recent switch
Nothing has lived up to what I have been told before hand , no sooner have I switched and my bills have more than doubled in Four months, and my usage hasn’t .
2019-04-02
Awful
The title sums it up. Awful apps, awful customer service, awful “smart metre” - cannot get readings on app or the ihd screen so have no idea what I am using
Avoid like the plague - will cancel and move to someone else ASAP.