Can’t open app
–
sheilabeeler –
2023-06-22
Version 5.16.3
I’ve had the EE app for years, no problems. Today I can’t open it. I’ve deleted it and reinstated it. I can get on the website, no problems. Is the App down?
Updating
+1
-2
iPhone Screenshots
iPad Screenshots
Description
THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.
Here’s more on what you can do;
On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!
On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go
If you do have any questions or need help, please go to https://community.ee.co.uk/
Make your life easier and get downloading.
What's New in Version 5.16.3
This update features improvements and enhancements to make your experience better. We've fixed a pretty major bug so that you can see images of the tech you want to buy, helping you pick a colour that suits you best. On Pay as You Go? it's now easier for you to keep the cost down while abroad and choose the right add-on, leaving you free to talk, message and find the best local restaurants while on holiday
Information
Developer
Categories
Version
5.16.3
Size
222.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.6 (304,865 Ratings)
App Store: Customer Reviews
Poor quality app
–
Azz Zee –
2023-06-22
Version 5.16.3
Never get the Information I need about my account and end up wasting time searching because the app is not customer friendly . And when you do find what you are looking for it says there is an error come back later !
No access
–
Potbaz –
2023-06-22
Version 5.16.3
I can’t rate the app as having followed the instructions several times with my details finally the account was set up but when I try to view some of the aspects in it, the app says oops you don’t seem to be the account holder!!! Not impressed!!!!!
Me
–
Vietnam 12345 –
2023-06-22
Version 5.16.3
Absolutely useless
App not working for over a week
–
The headless one –
2023-06-22
Version 5.16.3
Since the last upgrade the app has been offline. This has been over a week. Very poor.
EE App
–
Timbo6463 –
2023-06-21
Version 5.16.3
Absolute rubbish app. Won’t let you log in, tells you they’ve sent an email and it’s not there. A complete floccinaucinihilipilification.
Terrible messaging service
–
Bloodnut.J –
2023-06-21
Version 5.16.3
Your messaging service repeatedly asked me to reload or reopen the chat five times with no response from you. No communication.
Im trying to get to the bottom of my international roaming issues now im back and its been too difficult to communicate with you.
Terrible app and company
–
Shiv22222222222 –
2023-06-21
Version 5.16.3
The company is a con, and charges ridiculous amounts but telling you it’s a great offer. The app constantly glitches
Good - not quite perfect
–
Dgbmcc –
2023-06-21
Version 5.16.3
Good app - but there is a glitch. I have 6 phone numbers on my account - when gifting data the most recently added number doesn’t show…
Not as accessible as the old app
–
Ewukzz –
2023-06-21
Version 5.16.3
.
Pathetic
–
P***ed off with ee –
2023-06-21
Version 5.16.3
I can’t find my bill or anything else.
No help from ee.
Worthless and pathetic explanations sending me round in circles wasting my life!
Bill increase
–
Henzo odd –
2023-06-21
Version 5.16.3
I’m not happy at all with this network they got me to sign a contract with £72 (sim card and phone) then after few months increase’s the bill up to £10 it’s a joke 😡and when I asked they say it’s in the terms and conditions of the contract 🤦♂️
Worse than useless.
–
Ads causing problems –
2023-06-21
Version 5.16.3
Just realised when trying to add a reoccurring payment to the account that the app closes when asking for bank account confirmation which you have to go to your banking app to confirm!! Seriously who designed this? Thankfully it’s now only my parents that have EE as I am now moving elsewhere & they will be moving soon also.
App gives no help or contact when abroad no way to get an add on outside Europe & no way to contact except to call, thankfully I can cancel my contact when I get back to the UK.
App is crap
–
zoebeex –
2023-06-21
Version 5.16.3
Never connects
No longer usable can’t even login!
–
moleking –
2023-06-20
Version 5.16.3
Used to work fine 3-6 months ago now I can’t even log in! Just stuck in the loop of enter username and password then click login and goes back to login again. Sometimes gets to entering a pin then tries to load my account then back to login page!! Tried removing and re-downloading to no joy. Running on iPhone 13 Pro with IOS 16.5.
App
–
MissLadyA2023!! –
2023-06-20
Version 5.16.3
App is absolutely useless. Won’t download anything so I can check things out. This is just on WiFi and just using data
Can’t login
–
LittleFallingStar –
2023-06-20
Version 5.16.3
Came up with a login screen, which I clicked away for a moment, then couldn’t get it back. Had to remove and re-install the app for it to ask me to login again, can put in my username, but once I put my password in the “next” button doesn’t work. Useless app.
Bad Company
–
Don’t buy anything from EE –
2023-06-20
Version 5.16.3
EE company is the worst company in the world, they only charge you extra money, they tell you that your internet is unlimited and they charge you a lot of money, but they give you 500 GB of internet
Where’s the balance - it’s all I want but where is it on app
–
Captain Sensible II –
2023-06-20
Version 5.16.3
Why is it so difficult
WASTE OF TIME
–
hhhggggrrrruuuu –
2023-06-19
Version 5.16.3
Just don’t use it, trust me, it’s beyond useless
Inaccessible
–
Styler1966 –
2023-06-19
Version 5.16.3
I am heartily fed up with apps being delivered that are inaccessible! As a screen reader user on the iOS platform I cannot access in any sensible way this app and it’s been out for sometime. i’m also fed up of being ultra polite about it.
Sort it out! So many people talk about the importance of accessibility, customer centred approaches, etc. Of course, most of it is nonsense because it doesn’t actually translate into a usable product. Please, please, please sort this out!
Message option doesn’t work
–
CFD96 –
2023-06-19
Version 5.16.3
In turkey with no data what so ever and can’t get hold of anyone through the app or twitter
No service for customer service
–
Sue Liverpool –
2023-06-19
Version 5.16.3
Why isn’t anyone picking up from customer services
Awful app
–
l1llyc –
2023-06-19
Version 5.16.3
I use EE mobile broadband and whenever I use the app to top up it tells me that I am not the account holder and this always happens after I have logged in to my account. Ridiculous that a supposedly simple task like topping up credit is made impossible by a buggy app.
Constantly causing crash of OS
–
Pepi-1955 –
2023-06-18
Version 5.16.3
After downloading and installing this app on my once very stable IPhone 5 iOS: 10.3.2. It has started to crash after entering the phones security key. Just deleted the app and done a hard reset and the phone is back to running perfect again. This would lees me to assume that it was the app to blame. Can only speak for myself but hope this may help someone.
EE
–
JOSH MACLAUGHLAND –
2023-06-18
Version 5.16.3
Absolutely dreadful customer service .
Can’t log in
–
checker app 1 –
2023-06-17
Version 5.16.3
Trying to log in and keeps taking me back to the log in page ?? Since update I can’t access my account
Unexpected charges
–
Super mole 53 –
2023-06-17
Version 5.16.3
Despite obscure reference to extra charges no explanation is available on the app on website or chat. I transferred from BT Mobile to EE and it’s a disaster!
Unable to communicate with EE
–
NickEE20 –
2023-06-17
Version 5.16.3
Sadly as with most companies in this day and age customer service has taken a back seat.
Despite higher bills and the importance of providing a quality arrived in todays environment; EE falls short in communication with its existing customers.
The “help” communication tab does not work and you could end up waiting hours for the opportunity to even write a help request
Really dissapointing
Feels like a kids project
–
Solex. –
2023-06-17
Version 5.16.3
This app is as poor as it gets. - logs you out for no reason regularly - displays blank screens instead of content - Takes ages to load content, on or off wifi - is not well designed. It’s designed to upsell and not to inform. This is one of the biggest if not the biggest network in the UK and one which inexplicably puts up its prices 3.9% each year ON TOP of inflation. This is the sort of people you’re dealing with. It’s a solid 1 star app.
Roaming??
–
Pi**ed off 100 –
2023-06-17
Version 5.16.3
Can't speak to a human to sort problem with roaming, very frustrating
Mega helpful
–
Messy kenny –
2023-06-16
Version 5.16.3
The chat was actually helpful and not just talking to a robot
Mostly Good
–
Manta33 –
2023-06-16
Version 5.16.3
In the main the EE app is good but every so often it asks me to login into the website rather than going straight into my details in the app.
Useless tech giant
–
91pal –
2023-06-15
Version 5.16.3
I can’t even view my bill on the app. For over a week I am unable to gain access. I am extremely frustrated as I need the proof of address. The help provided including call operators are all proving to be useless and top of that lying that I should wait 30 minutes to receive emails and then I don’t receive them. Changing my providers and I advise others to do the same.
Customer service doesn’t exist
–
Terry 69 –
2023-06-15
Version 5.16.3
Tried calling multiple options, shocking service couldn’t speak to anyone
Awful
–
diamondkim 21 –
2023-06-15
Version 5.16.3
People need to speak with humans. I have been with orange/ee for 30 years and I’m really annoyed now with your no talk to customers 😡
Not happy
–
killyno5 –
2023-06-15
Version 5.16.3
I wasn't happy with my bill when I came back from my vacation in Australia , before going i tried speaking with you guys many times to get through to you , it was a joke , I sent correspondence to you thinking it would be sorted ! No no avail you hit me with an enormous bill , ridiculous .
Lots of questions & problems on the forum but no answers
–
Rather not use EE –
2023-06-15
Version 5.16.3
Rubbish
Avoid
–
jsf231 –
2023-06-15
Version 5.16.3
Useless
My EE
–
up you get –
2023-06-15
Version 5.16.3
i would not go anywhere elsewhere, as EE is the best provider that you can have. How many people can say that they have had the same number for 40 years as when i first got a Phone my number has been the same all them years.
Technical issues
–
Postyjoseph –
2023-06-14
Version 5.16.3
Absolute disgrace!
No one available to sort issues out,just get fobbed off to try later,really need to get more people on board.
Data gifting doesn’t work
–
Riverman 1999 –
2023-06-14
Version 5.16.3
Really good idea that has simply not been implemented correctly
Mr
–
oakeys –
2023-06-14
Version 5.16.3
Wanted to find more personal information ,,, like when my contact ends ,,, rheres nothing , very poor service
Absolutely crap
–
Nottm 11 –
2023-06-14
Version 5.16.3
I’ve been trying get to someone regarding add ons cannot get through to any support the chat service agent cuts off after asking few questions
Poor user experience
–
Treeske –
2023-06-14
Version 5.16.3
The confirm your phone screen disappears when you go to check the received text in order to confirm your phone number. I need to check the text so I have to leave the app… this is not a great user experience.
Mr Riad zaik
–
Zaik zaik –
2023-06-14
Version 5.16.3
Very poor customer service they switch me on the EE app From the main acc holder to a user,that did not allow me to make calls from the app, the number ending 210 we could not use the line for over 6 month due to poor network EE customer service run a diagnostic twice still the same problem.
Regards
App not working
–
bigsholts –
2023-06-13
Version 5.16.3
Looking to convert to an e sim
All the websites instructions sound simple
But my app send me to a website that once I sign in to doesn’t load and crashes
All this is gonna cause a cancel
Blank home page
–
arkticpanda –
2023-06-13
Version 5.16.3
Just activated my SIM and installed the app. Blank page on the Home Screen, other screens say I’m not the account holder when I am. Ee.co.uk works fine for me, the app just isn’t usable.
Simply useless
–
another disapponted traveller –
2023-06-13
Version 5.16.3
EE for years. Only want to talk to someone. Will be moving
Help with SIM issues
–
gus1st –
2023-06-13
Version 5.16.3
I used the App to report that my SIM has stopped working, to be told that there were no appointments available locally and the nearest store that could offer me an appointment was in 3 days time and over two hours away!! Not helpful
Go round the houses and then out
–
RedLameDog –
2023-06-05
Version 5.16.2
I have had great experiences with the staff at ee support but the app is so frustrating and so is the website that it takes you to. Half the time when you click a link you need to log in again for some reason and then when it says that you’ll be taken to the website which you need to log in again! And then some of those links don’t work such as trading in your console just takes you to a search for trading in mobile devices and doesn’t like your console search…? I just want to call the staff up and bother them instead of using the app/website. Which isn’t the point of these things. And one last thing that made me want to write this review was as frustrated as I was on my phone using true app, I thought to use it on the tablet instead but then needed to log in and set up a pin again instead of it remembering it from the phone and password keychain. It just is not a helpful place to browse.
The EE app is pretty awful so far
–
Benedict9158 –
2023-05-03
Version 5.15.3
I’m a new customer and I’ve come from the Three network. I had hoped that the app would be better with EE, but it’s so slow, very glitchy and not hugely clear how to get the information you want. I’m using a new iPhone 14 Pro, so there are no problems with my device - it’s definitely a problem with the EE software.
Is it too much to ask for a clear feature where you can see your latest usage of texts, minutes and data? When I’ve spent money outside my plan (e.g. calling abroad), I want to see the extra charges in the app. There seems to be an attempt at implementing a “usage” feature, but after clicking buttons and waiting ages for things to load, the usual reply is “Oops, something went wrong. Give it another go later.” I think it’s supposed to be cute and endearing, but it’s just infuriating.
Sales rep, costumer service and problem solving
–
guillerrosas –
2023-04-23
Version 5.15.1
I believe the whole organisation has a deficiency of costumer service, where I find out by experience that sales rep via phone do as they please, selling a upgrade opening another line, that after trying to solve a problem you will have to go through hours on the phone with maybe 10 different people in to solve the first problem and even though there is an existing and ongoing report of this problem I will have to give the same information to all of them. Is as tired as is annoying. I believe that if there was I way to cancel my contract, get my money back and change from phone provider I will do it as soon as possible. About the way a service of returns. I believe is stupid that, the only way of returning the device I didn't want order by phone is via an external service provider as is DPD is ridiculous, when your Seles points is more than capable of doing that service. Since they are located in each area of London is not impossible mission. To finish with this and clarify, I believe that the "biggest " provider of network in the UK have as much to improve. If they want to keep being the "best" as is promoted in many places.
Dont Go for sim contract, EE coverage is so good.
–
swejib –
2023-04-15
Version 5.14.1
EE coverage for the Uk well established. i had a increasing bill beacuse of inflation. then i spoke with an advisor. here is the reflecion:
The advisor i just spoke with was so helpful, generous, lovely. even we had a few discussion about uk inflation, cost of living crisis.
the rate EE increases for this year, which is ridiculous amount. i am with my mobile phone contract and two sim, where the mobile price depriciate every year, now its increases 14+% by EE which is nearly £200 more i have to pay for the same mobile from my initial contract. its ridiculous amount. i will never suggest anyone to take mobile phone contract. take sim contract, buy phone from elsewhere.
App no longer works
–
MyName’sNotNick –
2023-03-29
Version 5.14.0
iOS 16.3.1 on iPhone 11 Max. App does not work since last update. Nothing more than a ‘blank’ green screen. Tried deleting the app and app data & re-installing the app but still nothing but green. Tried the ‘app help’ option but that only takes you to a generic help page for the ee brand & services. I’ve already registered & know how to log in to my account. Where is the help info for the app and the status update on this issue that is clearly affecting many people. On the ee website, in the help area - where is the section for each ee app? How about confirming there is a problem and an eta for the fix?
Prior to this latest update the app user interface was graphic laden and it was increasingly difficult to locate the account information I wanted to see e.g. remaining data for period. Someone has decided that seeing ‘you need to upgrade’ adverts is more important that app usability. Having account info at the top of the home page of the app would be useful. It avoids the need to scroll/ navigate to find what I’m looking for. It would be even better to give to app user a choice on what they want to see on the home page.
Extraordinary.
–
jmsehrrsn –
2023-03-28
Version 5.14.0
How this app 4 or 5 stars from users is beyond belief. Sounds too good to be true.
I can’t be the only one who thinks everything about the app is muddled, confusing and frankly, at times, bizarre.
Under my Add Ons and Extras tab, a random name from my contacts appears in the box marked “My Account”, where I’d expect to see my name. There’s no way of finding out why. Sounds like a breach of GDPR rules? Why would I put the name of one of colleagues as the name for my own EE account?
Then there are the extras. A combination of add ons and extras which seem to repeat what’s on offer, for example Apple Music.
I’ve selected Apple Music as an add on. Or was it an extra. I forget. Either way there’s no real way of double checking. No way of changing your mind. It’s stupidly confusing. And how many extras can I add? The app suggests as many as I like but when I add Apple TV after adding Apple Music, I just get (yet again) a “Not working. Try again” message.
Then there are just the other random server errors, and details not loading etc. Such errors have plagued EE’s online offer for as long as I can remember, although the desktop website seems much better than before.
All in all, this app is a bugger’s muddle, and life is just too short to bother with the extras/add ons, especially when EE warn that there may be issues even after you’ve signed up, particularly if you already have an Apple TV/Music account.
I thought this stuff was to make life easier?!
Phone upgrade and eSim
–
All them Boned –
2023-03-17
Version 5.13.1
Recently bought a new phone and took advantage of the in store upgrade, I contacted EE as the eSim wasn’t activating. Unfortunately they didn’t explain the full process about receiving a text to the same number which means for a brief period you need to have your old phone still active. The knock on effect is the whole upgrade became an issue as most of the apps I use require 2 factor authentication meaning I couldn’t receive text messages.
Have to say poor service and lack of information in the app or on the website.
Customer service; unusually good
–
DJ R.E.X –
2023-03-12
Version 5.13.1
I, like most, have had my fair share of painful customer service phone calls, waiting on hold for what feels like centuries, and they’re not actually accomplishing anything. I recently noticed a massive extra charge on my account, for less then a second of phone call each time. This was due to a extremely cheeky new corporate strategy of crank calling people and then when they call back, adding massive service charge. I was expecting this to not be solved at all really.
Instead, I had an EE rep quickly and considerately explain what had likely happened, solve the problem, and laugh with me about it all. Absolutely made my day
Old UI was and is BEST
–
mark117h –
2023-02-13
Version 5.12.0
I don't know what they have done with the UI for the latest update but I don't like it, too much digging around just to find out how much credit you have got left, I'm not really struck on this NEW design idea that whoever at EE thought was going to be better than the very simplistic older previous UI really does need there heads looking at, why bother making an app that takes you to the main website with most things you click on. Personally it would more than likely be better if you left the payg UX as it was before the new update ruined its layout and use. Use the newer UX for the contract customers who are paying monthly on the credit cards, they would probably benefit more from the newest UX design, payg though, we don’t need all the fancy bells and whistles that actually don’t do anything other than be a go between for us and being taken to the main EE website. I can always add website to home screen if I wanted to be jumping on the internet every time I want to check on my phone usage.
I am being charged for 3 Phones that I haven’t collected!
–
Warwick Budd –
2023-01-14
Version 5.11.1
I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up! My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones. I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do. I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere. I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them. Someone from EE needs to sort this out!
Mobile App or links to the website?
–
BrayanDeAbreu –
2023-01-08
Version 5.11.1
I have been EE customer for more than 6 years and it has been more than 3 months that I am not able to use my plans and subscriptions button. It always displays an error saying “Awkward... Something is wrong, not your fault, it's ours. Give it another go later” I am not sure if the App is passing through QA testing before release. I have a phone and broadband plan and I cannot see both on the mobile App anymore. I wonder how the UX/ IX has been done and the purpose of doing it that way because, not finding options, buttons not working and lot of times you click something and it takes you to the website and you have to login again so I don’t understand what is the purpose of the mobile App and the updates that constantly are released. The experience I am getting is not quite satisfactory and it looks like this App is just 10% mobile experience and the rest is just a button with a link to the website to do all basic tasks EE did not plug in to the mobile App and it is double authentication, one you did through the mobile App and another when you leave the app and they sent you to the website. There might be technical circumstances why it works like that but compared to others for me the mobile App does not have anything to offer apart from upgrade and bills paid option. if you cannot see your plan and subscriptions what else you can do there if you do not have the information to take a decision.
Payments by direct debit.
–
jim the Mood. –
2022-11-21
Version 5.10.0
When I first had the phone, it was through B.T. I am no longer with them and I contacted your advisor and established that the Direct debit was in my name and through my bank. BT had access to my account and was paying you from my account. Now that I am cancelling the order with them and obviously cancelling my direct debits with BT only. Your advisor assured me that my contract with E.E. Was alright and my Direct debit was between me and E.E. My bank states the same. What concerned me is when I cancel B.T. Direct debits,that your direct debit gets carried away on the tide. My Now order has been cancelled. I wish to remain with E.E. If you wish me to do a fresh Direct debit.I will gladly. Please reply . Regards Jim Moodie. P.S. nice app by the way.
From good to useless
–
VidWatch –
2022-11-14
Version 5.10.0
How does anybody get away with introducing such a downgraded, dysfunctional website lash-on without someone first checking that it actually works (as it did quite well when I started using it a few years ago)? Some time ago EE had a good and easy to read app, now it has a miserable failing bolt-on to a website not worthy even of the one star I’m obliged to give it. It demands I set up a pin each and every time I log in, it shows me I have zero data left when I have plenty of data left (as revealed by texting BALANCE to 150). Calls and texts remaining don’t show next to the data remaining anymore. However, if you remember which series of links to follow these can be found, but are also at zero when there should be balances remaining. I have just updated to 5.10.0 and the only fix / bodge seems to be the plethora of error messages which now pop up. I won’t go so far as to say this is utterly useless, the app will do some things such as take my money, it’s just that the basics are missing! I sense EE will also soon be missing at least one customer unless this is fixed very quickly.
PS to you ad team: I’m glad the data remaining dial isn’t the altimeter of a plane that I’m landing!!!
Awful just awful
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Lovelondoner –
2022-11-05
Version 5.9.1
Awful awful and more awful. All of it bad and I had great service until a month ago and then just flat out none stop down to the bone nothing but continuously day and night awful! The new app just made it worse so that it was bad it became awful. What was wrong with the old app? Now despite a rock solid connection I constantly loose connection to ee’s server. And when I do maintain a connection I get passed around like a rag doll in a school yard where there are no teachers and no one knows what is going on and nobody has learned anything even though my conversation is there in black and white. So you guys get my awful awful award for being awful. Hope you’re able to work up from that.
UPDATE: despite promises and cash rebates it’s still awful. So now I’m leaving. Heroes to zeros in 8 weeks
Okay but could do with some quality of life improvements
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Skaro –
2022-11-02
Version 5.9.1
The app is pretty good when it comes to the basics of viewing bills, contract details etc for mobile and tablet. It’s not a great experience when it comes to home broadband though. I’ve recently moved to EE for my broadband and it’s odd the app makes me authenticate again every time I go into my broadband account.
Also, the view refreshes causing the page you’re on to change whenever you go in and out of the app which is frustrating. As an example, you go to in to track a order and when you get to the screen to enter the tracking number you realise you need to get it from Mail…switch out, copy the number, switch back in and it’s reset itself back a few pages.
It’s nothing major but it’s enough to make me just use the browser.
New app is a disaster compared to previous version
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wispaws –
2022-08-15
My devices have just updated to the new EE app. It’s a shame as the previous version was excellent which is shown by the high number of 5stars. This version does not seem to consider user experience rather it prioritises marketing to the consumer rather than a balance between the two. Why would I want to open an app just to be sold to? As an owner of a mobile software company I would be embarrassed in producing such a product where I suspect the only real requirements came from the marketing department. Shame, because the retrograde step is enough to encourage me to look elsewhere if I can not manage my account with the ease without the intrusive content delivered using my data tariff without any consideration.
EE on an Apple Watch is now £9 a month extra…
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Temujinthegreat –
2022-07-20
Think I’ll be cancelling as only left giffgaff who are fantastic value to use my Apple Watch which EE still hold a monopoly on. Hopefully that will stop at some point. Whilst 4G speeds may be good they are available on just about any network so why stay with EE? From £5 pm up to £9 is way to much seeing as most will only use it occasionally when out without a mobile phone. I have a couple of watches so will carry on like before (wifi only) & look forward to seeing all carriers having e sim features for the AW. One star for the monopoly on that and the price hikes to a point where your better off without it. Thankfully I have 14 days to cancel my contract,something I never had with giffgaff as found the goody bags were ample & way better value than the big carriers like EE…
Shame really,should checked first but thought it’d be cheap or the £5 that it was for ages! 😞
When I click
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T82! –
2022-07-18
Well it’s confusing, bill payments. When I click on upgrade there’s a huge white screen with nothing else. I’m leaving EE on 24th. Which is also disgraceful… as I repeatedly told chat agents to close account soon as contract ends…. Only eventually to be told by a phone agent- that -“that conversation disinterested count” lol- so after months of speaking with live chat- nobody thought to mention that my pleas to end contract? Those conversations didn’t count? I spoke to numerous live chat agents - explaining the whole situation- as I took this contract out with goodness of my heart- assuming he’d chip in- some point! I pay for 6 contracts mums dads 3 kids and this “friend” never seen a penny. That’s why I had enough and asked that the contract can end soon as poss. To be told- 30 day notice period! ?lol. So even though the co tract ended on 5th-sh- I’ve still to pay another month?? Ridiculous when I have explained to numerous agents. I would like to declare an official complaint, nothing is clear. I’m still making payments for a contract that ended on 4th-sh July? I’d like to receive a call back from a manage,thank you
Tracey
CUSTOMER SERVICE THE WORST OF ALL!!
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GameStar 5 –
2022-07-10
EE say they PRIDE THEMSELVES on CUSTOMER SERVICE, just listen to them BOASTING TO YOU ON THEIR AUTOMATED MESSAGE when you call in for HELP.
It’s been 2 weeks since I had a confirmed agreement with EE to have my partner added to my account plus an upgrade my account plus an upgrade to EE Broadband plus 2 APPLEWATCH sims. Only some of this works and most importantly to me my partner still does not have a sim for her phone not her cellular APPLEWATCH works. I genuinely have spoken to at least 6 EE staff members and none of them have got my agreed usage sorted. The staff seem to be absolutely clueless and don’t know why this has happened and to add insult to injury I am left with “I will get a senior member of staff to call you back” and guess what, nobody does!!
EE you should be ashamed of yourself. My partner is the most affected by this and her lack of being able to use her devices means she is at risk of not being able to contact me in an emergency. This is not acceptable. EE are just apologetic over the matter but still 2 weeks later she is vulnerable.
Rubish
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kskshhdvs –
2022-07-05
Don’t get in to ee they’re rubish I remember I was 3’s costumer and when I tried to changed the provider I noticed that when you call to ee they straight away answers I was impressed by that but now when I became ee paying costumer they put me on the back on the list meaning if I have any problems I have to call and wait till I get in conctact with someone for like 30min plus and when you reach them they still don’t sort your problem I have smart benefits on which is useless for me they put roaming on non eu countries instead of putting it on eu so everytime I go abroad to eu countries I have to pay extra for roaming they draining money from you and they don’t care about it btw I never even been in any of non eu country ever so why the hell I’d even ask for roaming in non eu countries literally I’m waiting till my contact is over and I’ll be going somewhere where they treat their clients with respect and not lying about anything like that guy who made my contract
App won’t accept my number
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Kirche3D –
2022-04-08
Version 4.63.0
Final step of registration for my EE is to enter mobile number - but it doesn’t recognise the number. Is this because I’ve just switched? But this would be pretty common scenario to cover surely?
Call 150 - ‘we are very busy’ 20 min wait. Call tree options don’t cover this issue - in fact it suggests I use My EE. Ok maybe try app again. It’s starting over from the beginning I have to enter email, name, password, pin all over again … doh.
This doesn’t seem to be an app more like a web site.
Limited use!
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Handy gran –
2022-02-10
Fortunately for me I mainly use my phone as a phone, for messages and WhatsApp messages when away from home.
However, whenever I leave home, whilst my phone tells me I am usually getting a good 4G signal I can’t get the internet. I regularly contact EE about this problem and follow endless instructions and I mess about with the phone and eventually it works but usually only once and I have to start all over again. This isn’t a phone issue as my previous iPhone was the same. I have always been disappointed with EE but am reluctant to change providers as friends with various alternative providers don’t seem that happy either!
Can’t login
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DarkVader7 –
2022-01-04
Version 4.60.0
I have been unable to login to the app for about a year now. Every time I try to open it it uses Face ID then says hello shows me the spot timer then it says there seems to be a problem, close the app and try again later. I’ve just updated the app and thought I might finally be able to access it, but alas no such luck. I’ve even called ee and I thought they had sorted the problem yet here I am two weeks on and still getting the same error message. I think it’s the worst and most pointless app I’ve had.
Jonny Grover
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jonnyspray –
2021-12-09
EE app to be fair always been fine but lately always asking for latest version to be downloaded and then having to go through security etc which as I’ve always got to use another non previously used password I can never remember ( my fault I no ) but come on guys I’ve half a dozen phones all on that app wanting data etc just get app as in the past all running smooth . Sorry about rant but got eve broadband that does not work hence phones gobble up mobile data hence kids screaming for internet access for homework/ bus passes etc hence me moaning at you ! This evening I had to collect children from school as they had no data to access school bus app . 20 mile 1.5 hr trip and was in hold too ee nearly whole journey !
Almost everything works properly, but 1 STAR because of the diabolical “Live Chat”.
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DarthHayder –
2021-11-27
The worst “Live Chat” of any mobile network by a country mile. It just doesn’t work, the need to wait for a representative to respond and this could be anytime between 5 minutes to 3 hours, and in a lot of cases NEVER RESPONDING to any messages. It’s an absolute farce, considering that the likes of Three and their trash (and cheaper) network signal are able to provide a proper peer to peer linked live chat service. The “mark as urgent” is useless, and it’s so bad that you might as well just remove the option and stick with the call function, which like the title says, works properly. 5 star app where everything else works on the EE app flawlessly, but 1 star overall for the fake “Live Chat”.
Update October 2021, update stuck in App Store.
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Frontera44 –
2021-10-06
My App Store says there’s an update available for the EE app but when I click on it to install the update it just flashes and returns to update. I’ve tried over several days now and it is the same. This seems to have occurred since a previous update a few days ago. The app does still work but is running very slow and sometimes crashes. It needs an urgent fix and an update that actually works!
The latest update (June 2016) still hasn't fixed the problems with this app. I still can't get my profile picture to display. Just complete rubbish. This app used to be ok but since EE made changes it's now completely useless. The original app always kept me logged in but now as soon as I close it all my log in details are lost and I have to start over. It even has a tick box called "remember me" but it should be called "I won't remember you". Total rubbish app, but then again what can expect from a company who sells out to BT!
Awful customer service
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jose pimento –
2021-10-04
Having nothing but nightmares trying to organise my early upgrade. Was told two weeks ago that I would be able to early upgrade and the phone would be with me on the Friday, that was just a blatant lie as the phone wasn’t even released. Then after multiple phone calls managed to resolve it and was told it would be a minimum of 3 weeks, frustrating but ultimately is what it is. Then I receive an email threatening me with a fine if my phone isn’t sent back in the next four days. I phone your customer service no one knows what to do was on the phone for 40 mins and no one seems able to sort it, come in your shops no one can help you it’s a joke and this has been going on for almost three weeks.
Calling me
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scooper987 –
2021-09-28
Dear team I have received a few calls claiming to be EE- I have no reason to doubt that. However when your team call - they already know my name why ask it.
Then they ask for two digits from my password- which is an issue because over a period of time by choosing correctly you can then get my password. Which I will not disclose - so you cannot take me through security. Can I suggest that if your marketing team want to offer, promote products then you find an alternate method of agreeing that it is I that you are talking to. Thanks
No help with Insurance
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disgustingcompanyEE –
2021-09-09
Easy to buy a phone, in fact 2 phones, pay by direct debit every month over £160 but when it comes to claiming on the insurance that you’ve paid for years and years EE make it as difficult as possible. Phoned 5 times, cut of 4 times. Don’t recognise password, need different codes, then the codes are wrong. Now I’ve just received an email saying they want proof of purchase of the phone which I bought from their store and have been paying for over 18 months! Checked my emails and no receipt sent to me! What a surprise!!! Absolute scammers and I intend to go to another phone company in December when my contract is up. Congratulations, you’ve lost a customers who has paid thousands over the last 7 years! DO NOT insure your phone with them, they’ll take your money but make it impossible to make a claim! Absolutely appalling company!!!!
Good app for iPhone and Apple Watch
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Zar_Ptitza –
2020-12-29
I like the app. All the information is there on the iPhone: remaining data, call minutes, texts, bills, plans, add-ons and more. The Apple Watch shows the data allowance left on the iPhone and days remaining until a reset, last bill’s total for both the iPhone and Apple Watch and extra changes, which is all helpful. For some reason there is often a crossed out “My EE” phone on the Apple Watch app and no access to any of the above information even when the Watch is paired to the phone. Hope this gets fixed soon. I would also really appreciate if the Apple Watch app could in future also show data remaining on the Apple Watch in addition to data remaining on the iPhone.
Unreliable App
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ip633 –
2020-11-12
I’ve given it two stars because it’s not bad when it works, but since I’ve changed my phone, it no longer recognises my login details. I can still log into my account via a browser but not with the app. I’ve tried resetting my password, deleting and reinstalling the app, but all to no avail. EE technical support are unable to offer me any assistance, so I’ve given up, and have finally deleted the app.
To be honest, logging into your account via a browser does actually give you more detailed information (e.g. such as a comprehensive breakdown of your data usage) than would be available on the app, so in some respects it’s a better option really.
I think the developers need to go back to the drawing board, as the app is far from being the finished article.
Amazing
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PJR5445 –
2020-11-04
I have just moved over to EE from another provider. The whole process was easy and simple to understand. No hard sell either. I have been really impressed so far with the service from EE. They give so much back to the customer in the way of rewards. Such a please try surprise these days. The app is awesome, easy to understand, simple to navigate and shows the necessary details. (I have 3 SIM’s on my account) and it it is so easy to check on usage etc for each one. I would recommend EE in an instance.
Absolute rubbish
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dunniom –
2020-10-15
I registered for an account online then tried to login to the app. Having entered email and password I am asked, twice, to enter a pin which I do, then I am asked to turn on touch ID which I do and then I’m in. I even checked the settings to see that the pin is set and touch ID is turned on. Logged out. Tried to login, no sign of a pin request, no sign of touch ID so entered password then had to repeat all of the above, every time I login.
Now this is after a complete fiasco trying to order the PAYG sim in the first place. I ordered a sim but when I entered confirm I got request failed warning. Tried again got same warning. Tried a third time and again request failed. Gave up! Then lo and behold 3 sims turned up in the same post!
Now I would have thought that a major telephone company could get their IT systems to work, silly me for thinking it.
Disappointing
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Stupid twit –
2020-06-08
This app is pretty useless as every time I login it says they’re working on the app to allow me to buy an add on, it then takes me to their internet website which says is not secure but I have no choice but to buy an add on there. I’ve been with them over 2 years, how long does it take to improve the app!!?
But worse than this is that they can’t notify me when my data is running low! I use EE for my iPad and have asked many times for them to email or text me when my data is low but every time I’m told this isn’t possible...why?
So I have to constantly keep checking my data, many times I’ve forgotten to check and then had the problem of having to buy data without an internet connection.
Very poor service - Nottingham Victoria centre
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Fisher 5 –
2020-01-10
I called in to the EE shop today as my upgrade is due.
The man that I saw in the shop was the most unhelpful, and his customer service was awful.
So I told him ideally what I’d like to have, either the I phone XR or the 11 depending on the monthly contract charge.
He gave me the price for both phones and that was it......🤷🏻♀️
I told him I’d like to pay roughly what I pay now (about £50 a month) and he wasn’t interested in selling me a new contract & when I said I’d seen better deals with three & virgin he just said well there network isn’t as fast as EE’s and that was that.
I left feeling very disappointed as there wasn’t any effort at all to try & keep my business as I’ve been a customer for a lot of years.
Now I’m left not knowing what to do. Do I stay or hopefully find a more helpful customer assistant who offers me something to make me want to upgrade my phone with EE
Sorry for the rant and the moan but I’ve never know in all the years such poor service from an EE member of staff. I left the shop feeling quite deflated as I always look forward to my phone upgrade. But after my experience with him I certainly did not today
Michelle
Disappointed
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DTM - not happy –
2019-10-12
I decided to get a contact with EE just over a month ago & have been having constant problems since.
First I got confirmation on a non existent delivery for a phone that wasn’t even in stock.
I then had to run around hours before my flight into an EE store to sort it myself.
I’ve also got a plan that covers the US and New Zealand both places I new I would be for 2
Months, first 5 days in LA was find as soon as I went to New Zealand no access to incoming or out going calls and no way of getting through to anyone in EE, which has made me lose a lot of money.
I’m not back in the US and I still can not make or receive calls, my phone say’s it’s on 4G the moment it connects to a call it switches to 3G and doesn’t allow me to make or received calls & guess what, there’s still no way of me getting through to EE. This is the worse service I have ever experienced I’m not happy that Ive signed a 2 year contract and want to reduce my plan as I can’t use it for what I need.
I will never encourage or renew with EE, I’ve never experienced such bad service.
If you have a problem you can even call anyone
All of the options that they offer show that the page isn’t secure or even available which I have taken all screen shots them all.
BAD BAD BAD SERVICE NEVER AGAIN!!!!
From a very unhappy customer
EE 10/10
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JenMezzo –
2019-06-12
So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.
Over rated!
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Naval Airman –
2019-05-14
“Sorry, we are experiencing technical difficulties” is a usual occurrence!
The app has improved, but it suffers a lot of outages and sometimes spurious information such as extra charges that even customer services can’t see and they have a screen shot of the issue and still can’t understand where the app has got the information from.
You would think that since your tariff and roaming charges are set when you accept that tariff then you would be able to find out by selecting the country you are visiting then the charges would be easily displayed. No, think again!
To find the exact charges for your tariff is like climbing the north face of the Eiger wearing nothing but your under pants!
Going to the website isn’t any better and just gets more frustrating.
Speaking to customer services they have to agree that it’s not clear and the app could be so much better when it comes to roaming charges and what to expect country to country. Man was supposed to set foot on the moon in 1969, using this app you wouldn’t think so!
All the information is available, you are just not joining up the dots.
Suggested a toggle switch 2/3 years ago for turning voice mail on and off while roaming that would only be available when facial/fingerprint ID is set up as the text service to turn it off when leaving the UK doesn’t always work and customer service are not allowed to do this for you, but it’s been ignored.
Apple Watch Pain
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BRN983 –
2019-05-03
I have been with EE for a number of years and have always found their service and coverage great. Not so long ago, I decided to retain my hand-set at the end of my 2 year contract and take a sim only contract to make use of the cheaper monthly cost and large data plan. With the remaining monthly saving, I also got an Apple Watch Series 4.
In the few weeks that I had the Apple Watch on my old contract, it worked perfectly. It is the LTE enabled Watch, and I could use it for calls when my phone was out of reach.
However, since the change to SIM only, the watch no longer has the LTE capacity. I have called EE 8 times and been on the phone for an average of an hour a time, going through the same steps each time. I’ve even made a complaint. This has been going on for a number of months and is incredibly frustrating.
I’m now thinking of moving away from EE and researching how to swap my existing devices. I’m sure like most people, I haven’t got time to spend hours on the phone remotely working through a repair, following the same steps over and over again. EE - find a way to record call content with customers so that advisors are aware of existing situations!
Unstable
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Forced To Write This 453 –
2019-04-17
Very unstable app. 50% of the time it’s down with no timeframe when it’s back up. You just get the “we are experiencing problems” screen without being able to login. The most frustrating thing is you are unable to buy a data add on for your mobile 4G router without this app working. I’ve been stuck on several occasions where I ran out a few days before my data refresh date. The only way you can carry on using data is by hot spotting your mobile phone.... using data via this until the refresh date! You have to be vigilant though as once you’ve used that data you’re really stuck! Unfortunately you can’t gauge how much you are using as the app is not working!
Overall a very poor way to do business. Great if it actually reliably worked 99% of the time! EE are making an amateur mistake by not being able to login to routers via the website but via app only.
Not great
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Hobbledehoy –
2019-03-02
Of all the apps I have on my phone, without fail, EE is always the one that doesn't work and always has so many issues and very few updates. This time it's logging in. I've set it up to use Touch ID but every time I log in it asks for my email and password then prompts me to set up my pin which it never lets me use let alone Touch ID. Very poor. Why have these issues not been addressed!
Since I last wrote this review my issue is still that it won’t log me in using Touch ID or my pin despite always setting it up. When the hell will you sort it out.
Still having the same issue that I can’t log in with Touch ID and still being prompted to set up my pin and neither work despite deleting the app many times and re installing it. Why is this happening!
Data add-ons
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Greg1976Greg –
2019-02-02
Hi, don’t know if this will be any use but I think your data add ons are very expensive. The over all value is excellent, as in my sim only contract is fantastic and I will be staying with you for the foreseeable, but I’ve recently moved and getting WiFi is taking ages as I need a new line and won’t get it till Feb the 8th. One it’s in I will obviously always be on it when I’m at home but till then I’ve had to keep topping up as I can’t believe how much data I’ve chewed through just browsing and downloading a daily podcast. It’s unreal. Times are really difficult at the moment but without data you can’t do much.
Wish i never joined EE
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IanM742 –
2018-10-24
To start with the app is complete garbage, barely ever works, always sends you onto the internet site and their customer service is pretty worthless... well maybe 5% of the customer service staff are good.
As a contracted customer i feel that once they have you they couldn’t care less as long as they get their money.
I had a bill nearly 200 if not over, i think what money i had i was short around 9, 19 pound. To then be told that if i want to use my service i had to pay an other £5?! Come on... surely that must have been a really bad joke.
If you are thinking of joining EE then I wouldn’t as i have gave them chance after chance to stop taking the biscuit and still feel like they couldn’t give two monkeys.
Hope this helps people from leaving a good deal like a done on the promise of a better one to find out that it was all smoke and mirrors.
Not the easiest to navigate at times
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AsifHaque –
2018-10-05
I had to add some data to my allowance and found some of the menus difficult to locate and short of information. When I got to the right page, there was a "data allowance" option to (I assume) add my usual monthly allowance (1 gb) up to my next billing date for £4.99. The next option was adding 1 gb of data for the same time period for £7.99. What's the difference between the two? This month I added the cheaper option, but I was sold the pricier option last month by the customer service team.
So, more clarification would be helpful.
Data charges
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qsc cht –
2018-09-05
When I buy extra data I do not think it is right that ee don’t add this to my monthly data as I pay extra for it, cutting it off at start of next month allowance is cheating me out of money/data. I like the ee pack but other companies would allow extra data you pay for to be added not lost. I may look at other companies for next contract if this is to continue.
Thanks for your automated response but it is not a reply to my comment. It is not the app at fault it is the company cheating the customer out of cash and data. If you wish to respond please answer the question which is “Why do you clear extra data which has been paid for off my account at start of monthly allowance “?
I do not wish to join Twitter or Facebook to solve this could you please add to the app a box for those of us who are not part of the above social media companies to ask and receive answers when we wish to complain or maybe even give good reviews, it must be simple enough to get the CUSTOMER SERVICE TEAM to answer the customer direct on the EE app.
Occasional problems accessing balance (+ future functionality suggestions)
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Tartan special –
2018-08-06
On 4GEE app provides fairly limited functionality allowing user to see remaining data balance and remaining days in month until reset. Only other applicable option via the app is content lock to turn on and off the parental lock.
Primary criticism with the app is the frequency with which it struggles to connect to get billing data, 20-30% of the time it flashes an error saying “something went wrong and it is not you it is us. We are trying to fix it.” Or words to that effect. Not the end of the world but it suggests something on the EE server side not working correctly.
As a suggestion, it would be great if this app provided slightly more functionality for 4GEE users who, unlike mobile phone customers, might benefit from some remote settings for their EE router. For example the option to reset router via app (instead of climbing into attic space or firing up laptop to access via IP login) would be handy and a great timesaver.
Likewise the app might show very detailed signal data from the router box which would be handy to know to maximise router performance - the router box signal strength reporting is very limited to just 4 bars.
While the app is useable, I’m sure there are many more functions for 4GEE users, including the above suggestions, which could be embedded into the app to improve customer experience.
Always trying to “improve” the app
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Emily1358933 –
2018-08-01
Whenever I need to just see how much allowance I’ve used in my account I can’t because they’re always updating the app to try and make it ‘improved’ or ‘under construction’. Why? It’s an app that just needs to present what I’ve got in my account when I need it. The app shouldn’t be unusable when they’re improving it, and if that’s the case I should get a notification sent to me when they’re doing these updates. And needless to say, it’s not just a 5 min downtime, it takes forever for them to do this which stresses me out when I need information immediately. Very poor customer service, especially when I can’t refer to the website or the 150 number because they’re under improvements or the landline is closed at the same time.
App is great - but there are issues.
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MJS1996 –
2018-05-29
I have been with EE for many years, and compared to what their app used to be this is a major step up. However, there are some issues.
* Whenever my new bill is generated, it will say the amount and then paid next to it, despite the fact the bill has only just been generated and has not been paid. At first, it was a little annoying as until I realised this I thought I had already paid my bill which lead to me almost missing a payment.
* The website says when I use the app with Mobile Data it will detect what phone I am using and will update accordingly - however this has never happened for me and the website to this day still states “Unknown Device” two months after getting it. I’m using a phone purchased direct from EE, so it cannot be a problem with where I purchased the phone from.
* So this is more about the website. The website will show different information than the app - the app however always shows the correct information. I am on an 8GB plan, the app reflects this but if I log onto the website it shows I have unlimited data.
Getting there EE, but having been on Vodafone, O2 and Three previously, their mobile and website experiences seem a little more up to scratch. All in all this is a brilliant app however for tracking usage and seeing where you are up to - just don’t make the mistake of thinking you have paid your bill when you have not.
Why does it say I haven’t been here for a while?
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The other Kevin –
2017-11-25
Just changed to iPhone after years of resisting and sticking stoically with Samsung. Jury is out at the moment as to how I’m feeling on the swap. But, the one thing I really like is the fingerprint recognition to log into my banking apps and this EE app. Brilliant. Only since I started using it, there’s been a change. Still works fine for banking but not here. When I open the app I get the option to sign in with my fingerprint. But then a pop up appears to tell me that as I haven’t been here for a while I need to log in with my password and email address. Not even the PIN number option is offered. And this even if I’ve checked the app earlier the same day. What’s going on?
Delete remaining balance of Data Roaming
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yummy caroline –
2017-10-13
Every time after upgrade the version of EE app, it deletes the remaining balances of the add-ons which enable to use abroad. And this remaining balances of add-ons are not only completely vanished from this EE app but also vanished from my record available at EE. Then it asks me to get another add-ons to use data roaming abroad and pay money again when abroad.
I have reported this to Customer Service it may be bug, but they don't take it serious. Just Customer Service said to me 'you can find the roaming add-ons only when you are abroad. Just try when you travel again. If you have got a problem, please call Customer Service again'... obviously I couldn't find add-ons abroad and called Customer Service to claim it. And they charged me £100 for another add-on when abroad ... Terrible system.
Wish it to be fixed asap & hope you don't have such issues like me.