2023-06-05
European flight - US authorities
I am flying from Uk to Denmark, why does it say US authorities require us to collect documents
Updating
-1
#100 in Top Free iPad Apps > Travel
iPhone Screenshots
iPad Screenshots
Description
Check in from the comfort of your home and get your boarding pass on your phone for easy access, even when you don't have wifi.
Journeys that matter with Scandinavian Airlines
APP FEATURES
• Manage your booking
• Change it if you need to and get flight updates sent to your phone.
• Enjoy quick access to all details of your trip.
• Keep track on your checked-in luggage
• Add extras to make your travel even better – inflight meals, extra bags, lounge access and upgrades to a more comfortable travel class are just a few clicks away.
Easy check-in
• Check in from 22 hours before departure.
• Get your digital boarding card instantly and add it to Apple Wallet.
• Choose your favorite seat.
• Save your passport information for a smoother experience.
For EuroBonus members
• Access your digital EuroBonus membership card.
• See your point saldo.
ENTERTAINMENT
• From 22 hours before departure, you can read newspapers, magazines and books in the app in several languages, free of charge.
SUSTAINABILITY
• We're always working to make travel more sustainable, from developing innovative technical solutions to small but significant improvements in our daily operations. Learn more about how we're taking many steps in the right direction to make our journeys more sustainable at Flysas.com
*****
The SAS App is the indispensable travel assistant and companion that keeps you updated about your flight and reminds you when it's time to check in and board.
What's New in Version 5.7.0
A visual representation of the journey towards Life Time Gold Member is available now for Gold and above members.
An option to submit a request from the app itself to delete your account .
Mandatory passport scanning for specific destinations
Ability to make Star Alliance award booking
An ability to chat with customer service agent for Diamond users
Seller
Name
SAS AB
Information
Developer
Categories
Version
5.7.0
Size
142.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
2.3 of 5 (255 Ratings)
App Store: Customer Reviews
2023-05-24
Won’t even start up
Amazing - downloaded the app, started it, it hangs for about 2 mins and then returns ‘invalid status code 403’.
All I wanted was to check in and get a boarding pass….
Deleted and reinstalled with same effect.
2023-05-09
App not working
App doesn’t work - getting repeated ‘Something went wrong - try again’ messages. Tried deleting and reinstalling app but makes no difference ☹️
2023-05-09
App does not work
Pretty rubbish if it won’t open pointless app
2023-05-09
App not working after last update
Check-in is not working.
2023-05-08
Useless
Can't even open the app - just says error and try again. What a waste of time!
2023-05-08
Broken
Broken
2023-05-08
App Does Not Load
Downloaded app today and it’s stuck on the brand page with three dots loading symbol. Did this twice and same result.
2023-05-08
Useless
App simply doesn’t work. Re-installed but still won’t open without crashing. Useless.
2023-03-18
Continues to Crash
App still crashes every time I try and check in or do anything interactive.
2023-02-14
Data Breach
I can currently see another persons flight to Stavanger on the app in addition to details of their Eurobonds points. I am logged in as someone else every time I open the app so cannot see my flights or log in. It is the same for my family member. I can view my booking online via a web browser, but the language is stuck on Swedish and cannot be changed to English. I am very worried about my data, including my bank details! I also need to make changes to my booking which isn’t possible due to the app not working and not being able to understand the language online. What a joke!
2023-02-06
No boarding pass
Absolutely rubbish. Not possible to get your boarding pass after check in. When calling SAS service desk I got the message that I “just have to queue at the airport”. What’s the point of having a mobile app if it doesn’t work. Will stop flying SAS in the future. Unfortunately no one from SAS reads these reviews.
2022-12-18
App looks okay
No ability to add loyalty card to Apple wallet
I thought that would have come as a basic function these days
2022-12-14
Weired application
There is something wrong with this app. You even can’t control the typing.
2022-12-07
App crashes constantly
Useless - complete waste of time inputting details to have it all wiped due to system issues.
2022-11-29
So easy!
I traveled alone for the first time on a flight and I was really nervous about everything but this app made everything so stress free and simple! Check in on the app and it tells you what gate to be at what time, your flight number and seat number! So so easy to use thank you for making my first Norway visit an easy one. I’ll definitely be back ♥️
2022-11-25
Absolute horrible app!
Such a waste of time trying to make this app to the absolute basics. …..to no avail whatsoever….. should be ashamed!
2022-11-21
Small app works well
Was able to download my return boarding passes in a few mins for use on the phone - which meant I didn’t need to find a printer or queue up to print out passes. That’s all I needed the app for and it worked very well. Thank uou.
2022-11-09
Junk
Awful. As others have said the app cannot find my booking but the website can with the exact same details. I now cannot get my boarding pass on my phone because the website does not allow me to download to my wallet. Junk.
2022-11-09
Chapter 11
No wonder the app never allows you to choose a seat nor actually generate the boarding card.
2022-10-28
This is probably the worst app on the App Store. Period.
I’m not sure you could actually set out to build a user experience this bad of you were trying. If this is an app to force users onto the website it’s genius.
2022-10-24
I hope the planes are better than the app!
This app is so terrible it’s made me apprehensive to fly with this airline. I hope that they update it soon to be more like the apps from other airlines, or at least make it a native, easy to understand app. This is just like a really bad website!
2022-10-19
Quick, easy and efficient!
Easy to use, seems the app has been thoroughly improved!
2022-10-17
Useless
For heavens sake include a password reset facility. No good telling people to change their password, demand they state current password and give them no ability to get a reminder or reset it if they’ve forgotten it!!!
2022-10-12
Registration doesn’t even work
App can’t handle most British postcodes so can’t even register…
2022-10-04
Check in option not work and I can’t reclaim my points
This app is the worst airline app ever! Nothing works. I can’t even check in and select a seat without getting an error message saying (our bad). I can’t add my loyalty program to the system without an error message and I can’t even claim my lost flights
2022-08-21
Mostly successful
Work well with the exception of seat reservation which failed to operate.
2022-08-21
Absolutely useless
I wouldn’t usually leave negative reviews but this app has been particularly glitchy and useless. Just use their website instead (which is not great either)
2022-08-18
Utterly awful
Buggy, arcane and incredibly frustrating to even register. Who’s building this app?? They clearly have no idea about user acceptance. Whatever they are being paid, it’s too much!!
2022-08-14
Postcode doesn’t work
The app doesn’t accept my postcode or any postcode in my town. I have never seen this problem in any other app in my life. I don’t live in a volcano.
2022-08-09
So bad
Hopefully the travel experience is better than the rubbish on this app!
2022-08-03
Worst experience ever
Travelling from london Heathrow to Copenhagen to perform- the flight is an hour and a half!
-
Arrive at Copenhagen and after 2 hours of waiting and asking for assistance I get told they have no idea where my guitars are. I have a gig that night and fly to Amsterdam the next day.
They inform
Me guitars will be at my hotel that night. No guitars.
I have emailed, tweeted, called, left messages, got a case file for lost luggage and heard nothing. I’ve lost so much money and work.
-
They already knew this but I again inform the company to “please leave them in London and I’ll collect them when I get home”
I get an automated message today, almost a week later stating that they’ve sent my guitars to Copenhagen- 6 days later and I’m not even there
-
Awful response, consideration and support
2022-08-02
Couldn’t even register to use the app
I live in the UK. The registration process requires a post code but wouldn’t accept my valid UK post code so never got to use the app even after repeated attempts. So I have to agree that this is a pretty useless app.
2022-07-31
Absolutely wonderful!
Smooth transaction when booking ticket.
2022-07-03
Terrible
SAS used to be a good airline but it’s rubbish now and their App reflects this, with utter contempt for users. Simple things don’t work. It freaks out dealing with more than one person on a booking. Even after l checked in online, boarding passes failed to appear in the App.
2022-06-29
Doesn’t work
Eh, this airline’s app doesn’t work.
2022-04-21
Cannot access my account
For some reason I cannot access my account. The app doesn’t recognise my log in details. Because of this, I have not been able to use the app of late.
2022-04-05
Not friendly
This is not a easy program need more work on it
2022-03-24
Useless Stone Age app!
I can’t even log in! Works fine on the web but not on the app. Developers get your head out and fix this asap.
I can see a negative trend about this app from as long as 3 years ago!
As with all digital environments apps are the way forward but this is taking it back to the Stone Age!
2022-03-09
Hot garbage
This app is literal garbage. Bad UX, check in doesn’t work, keyboard disappears every time you type 1 letter.
Clearly no attention given to the development of this app. Better to not have one than to have one that is this neglected.
2022-02-18
Crash with IOS 15.2
Unable to open the app at all!
2022-02-16
a disaster of an App
Of all the airline/ travel apps I've used, the SAS one has been the worst. nearly every time an attempt to buy a ticket ends in "Our bad - something went wrong"
sometimes you do have a ticket .... other times not. Unbelievable for a carrier of this size.
2022-02-12
Easy to install and easy to use
I’ve had no issues with the SAS app. I find it easy to use and easy to navigate. SAS have been exceptionally helpful during these strange times, particularly for me as I travel with my child and it can be quite stressful. Hopefully they will put on the direct flight from Heathrow to Lulea again soon ):
2022-02-07
Easy to understand and all information in one place
I read some of the reviews and was a little put off, however I found the app easy to use and clear especially with all these new rules around covid restrictions
2021-12-24
Bugs
Used the app for a few months now, not had an issue until 2 weeks ago. Recent booking shows 2 checked in and 2 carry on, only booked 1 of each and since the recent up date (24.12.21) on the app I can no longer log in!
2021-12-08
Rubbish
No point downloading this. Adds nothing. Bit of a headache to use.
2021-11-07
Absolutely useless
What are thoroughly useless piece of garbage. Has anyone from sas actually tried using this? I’m for real , have any of you morons actually tried using it on an iPhone because it is completely and utterly unusable.
Just a constant stream of “sorry my bad we made a mistake” error reports.
2021-10-06
Terrible app
This app is absolutely terrible. Login doesn’t work at all. It keeps failing making this whole thing completely useless.
It’s been like this for years. Apple should remove it from the App Store so SAS would realize they should fix this mess.
2021-10-05
It’s just a disaster
All of SAS’s online services are basically non-functional. The app itself is quite nice but there doesn’t appear to be anything there at the server end
2021-08-16
Waste of time
This is the worst airline app I’ve ever come across. Full of bugs and doesn’t work 90% of the time. These apps are usually a massive time saver, I’d rather stand in the massive queue than go through the torture
2020-12-03
Booking not added automatically
After I book a flight in-app, why does it not automatically add the booking to ‘My Bookings’? I have to go to my confirmation email and manually add it to the app - it destroys the purpose of booking from the app.
Should also think about adding Apple Pay and letting people book a flight without logging in, similar to what oher airlines dowith their apps.
2020-06-30
Excellent
Easy to book my flight on the app. Very happy with it.
2020-03-09
Go-to travelling app
The first platform I check for flights is always SAS. Highly functioning app where you find good deals, especially with their youth-tickets which momondo or skyscanner doesn’t register.
2020-02-24
What a joke
So had to get another flight and tried to cancel the ticket trough the website and the app which it wouldn’t let me do even the phone number doesn’t work all they care about is their money and that’s it
2020-02-18
Worked perfectly for me
Looks like things are fixed as booking through the SAS app was fast and easy. Thank you.
2020-01-13
Very smooth and quick, don’t understand all the bad reviews??!!
Easy to use, brought up all my upcoming trips as soon as I logged in. Allows boarding passes to be added to Apple wallet quickly and easily. No issues at all with the app for me, worked perfectly first time I downloaded it, running iOS 13.3 on iPhone 8 plus. Can’t understand all the negative reviews??
2019-12-11
Good!
Simple and easy to use. Would be nice to be able to choose a seat right inside the app. Overall very good!
2019-10-09
What is a the negativity about?
This app was fine for me - I entered my flight details and it gave me seat select options and my boarding passes - I couldn’t ask for anything better.
2019-08-27
Worked fine for me!
I almost didn’t bother downloading this app due to the reviews but as I had no easy access to a printer for my boarding passes, I thought I’d give it a try. I had already checked in on my lap top and I clicked the check in option again on the app by adding my booking ref number and surname. Boarding passes were then easily accessed and sent to my apple wallet. Worked without any problems for me.
2019-08-16
Worst Airline App
I have probably 15 different airline apps on my device from carriers all over the world. This is the worst by miles. Utterly useless, can’t check in to different segments, doesn’t support iPad other than in phone mode (is it still 2010?) your development team should be ashamed to release this. Better just to rely on paper boarding passes and airport info screens. DELETE
2019-08-08
Does what it is supposed to
Never had a problem with the app. Does what it is supposed to do. I am missing just a more modern design and the ability to pay by Klarna on it.
2019-07-22
Messed up all our names?
Double, tripple, quad checked everything was correct before booking and now when finished i note that both me and the daughter who has middle names have our completely messsed up?! Note from angry review comments this happened to someone 4 years ago but so dont seem very quick to fix.. no easy chat function with Customer Service so now have to call and waste more time to find out if its just a display error or if the booking was corrupted. Not impressed.
2019-07-21
Simple and easy!
The app is very easy to use. Easily accessible. I’ve been booking through this app for over two years now. I can even check when my family members are travelling. However it doesn’t often show you, they need to fix that.
2019-07-13
Total rubbish
As per the many other users who have wasted hours of their lives - this is utter rubbish.
I can only assume that no one at the airline ever bothers to read these reviews or they would hopefully do something about it - like fire their IT director and get a decent development team to fix this.
I worked in IT all my life and have tried dozens of ways to try and get this to find my reservation so I can simply check in. I have the loyalty number, I have the billing ref, I have the email verification of my booking. No combination works.
So I give up. I will delete this and probably never fly SAS again.
First impressions count - and this is Junk !!
2019-07-13
Not user friendly
It gets a star as I have to give one to write a review. New to SAS and wanted to check business fares etc. website is awful (location Japan yet can only choose Japanese and no their language ????) so decided to try the app. Full details in and when I try to select the outbound business fare it automatically shows an economy fare and I can’t choose a business. Should not be this time consuming ....... wont be utilizing this or the website
2019-07-11
Happy customer
Works well as an app and good widget for the boarding pass. Only improvement I can suggest is that it stores APIS information if approved by the customer.
2019-06-23
Hope the aircraft are better maintained than this app
Don’t waste time - couldn’t check in with this, and after checking in on website couldn’t retrieve boarding pass. Just use the website and give this a miss.
2019-06-19
Terrible
Maybe I’ve caught it on a bad day but looking at all these other reviews I’m guessing not. Basically I can’t log in on mobile app even though I can log in on my laptop (non app). I’ve wasted 45mins trying to figure out if I was doing something daft/wrong.
My advice is do not download app, print boarding pass.
To SAS, this is really poor and makes you look worse than other competing airlines.
2019-06-12
Useless - Just use the website
A total waste of time and energy. So frustrating. I couldn’t get anything done. I had to go tothe website to tick the loyalty program subscription they asked me to have to check in. Then I wasn’t able to check in, it kept timing out/ giving me errors. I checked in using the site, hoping it would update on the app and let me have the boarding pass on my phone wallet. But the app doesn’t update and the status of my booking said that I hadn’t checked in (which freaked me out a bit) Summing it up, just save yourself the time and frustration and use their website.
2019-06-04
Don’t waste another second of your life......
This is a truly dreadful app, not even deserving of one star. It won’t log you in and despite a call to customer services, who assured me that my Eurobonus card was linked to an account, it still doesn’t work. If I try to re-register, it says I already have an account. You will never get back the minutes or hours you spend trying to get this to work, so don’t bother with it. I am not ‘technologically challenged ‘ as a previous smug and sanctimonious reviewer described people who have had trouble with this app. Steer clear!
2019-05-28
If you cant log in it’s your fault
Seriously easy to use. No issue logging in unlike some other users who might be technologically challenged. Does all that is needed.
2019-03-29
Works for me
i use it on iphone and ipad and it works fine. rebooking, selecting seats etc... not sure why others are having problems but just for balance its fine for me.
2019-03-24
Rubbish user experience
This airline app is functional. That’s about as positive as it gets. For frequent flyers using SAS it is a really poor user experience. It doesn’t use any of the passenger information from the profile to auto populate API or add loyalty programme information when you check in. No, you’ll have to add this information manually each time you check in. Noddy stuff that SAS hasn’t figured out. It’s as if it’s been designed by monkeys who have never used the app to test the user experience. Whoever designed it should hang their heads in shame.
2019-03-13
Awful
Such a nightmare to use. Even if you have an existing Eurobonus card but haven’t got your sign in details, the app suggests you register. Then they sign you up for a new Eurobonus card and don’t give you any option to enter your existing one. Deleted it and thrown the new card in the bin!
2019-02-16
🤬
Useless. Does not allow you to log in (either saying that the login function is unavailable at this time, or that I can only login once I’ve registered for Eurobonus - HOW WHEN I CANNOT LOG IN TO DO SO!!). Deleting the app and going back to old school checking in at the airport and printing a paper boarding pass. Welcome to the 21st Century. If I can’t even login I can’t even give 1 star (but the rating systems means I have to!)
2018-12-20
The worst app I’ve ever come across
This app is the most useless piece of cr*p I’ve ever come across. Literally nothing works. I took me 30 minutes to even figure out how to log in, and after an hour of trying it’s not even able to find my boarding pass (I had to check in I my computer cause it didn’t work on the app, but even after doing so it still can’t find my booking). It’s ridiculous how such a large company, in 2018, can’t manage to develop an app that works. I won’t fly with them again. Going to bed now as I have to set my alarm early so I can find an Internet cafe in the morning to print out my boarding pass. Yuck!
2018-11-22
Does what’s needed plus free check-in seat choice
I was reticent about downloading the app having seen the reviews. I did so for convenience in the end. Honestly though I’ve had no issues.
I’d have potentially given it 5 stars if it hadn’t required me to register (BA allow you to use their app as a guest user, as do other including some of the budget ones).
It all worked, registration was reasonably easy. Once registered I entered my booking info, which it found and was then as functional as any of these airline apps are. One excellent function (more about SAS business model than clever coding though) is the ability of you to choose your seat *for free* at check-in.
The boarding pass can be used in the app or exported to the wallet like all similar apps.
Being registered brought an added bonus of a text alert for a delayed flight. Gate info also seems to actually work unlike some other airline apps.
2018-07-27
SLOPPY AND SLOW!
What a pain in the hoop this app is, even though you’ve entered all the details online the app has to be updated manually with your bookings! It wasn’t logging me in and asking me to register for Eurobonus, which I didn’t really want, even though I’d already done it.
I had to amend everything online, changing passwords which were already correct.
Seems I lost the debate with my mother about online or paper ticked.
Well done SAS for supporting the Luddite’s contention!
2018-06-11
Not able to register which makes the app useless
Tried to register using the app but it won’t accept my phone number as it needs to be between 9 and 30 digits... mine is 13 so should be working fine so it’s a joke. Tried to register online but the page doesn’t exist. Removing the app as it is pointless to have it.
2017-09-24
Book parking - where?
It seems a bit silly to trumpet a new feature that doesn’t exist. Would be great if this could actually be added though.
Otherwise the app works as expected - I’ve used it to book flights as well as handle boarding.