Excellent
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Perfect purchase –
2024-03-17
Version 24.10.0
My first order was a great experience with the dress arriving quickly and exactly as described. Thank you
Updating
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iPhone Screenshots
iPad Screenshots
Description
Join Vinted, your community marketplace for buying and selling pre-loved pieces. Need a clearout? Get extra money in your pocket while you do it. Sell without fees and browse unique items from vintage fashion to second-hand homeware, from pet accessories to kids’ toys, to great-value books, and more.
Selling is simple
Take photos of your item, describe it, and set your price. You’ll get notifications about favourites or purchases, and all the info you need in one place.
- Declutter and earn extra cash. Sell clothes you don’t need to someone who’ll love them.
- There are 0% selling fees on Vinted, so everything you earn is yours to keep.
- Shipping made easy. Download pre-paid shipping labels and track parcels all within the Vinted app.
- Sell securely. Our integrated payment system means you can send your funds straight to your bank.
Shop smarter
Discover something on Vinted that suits your style no matter who you are. Shop for your favourite brands at great-value prices.
- Rare finds make great wardrobes. Uncover unique, quality items – including one-off deals that help your budget go further.
- You’re in safe hands. Our Buyer Protection, including our refund policy, helps keep your money safe if something goes wrong. Purchase securely with payment methods such as Vinted Balance and credit or debit card.
- Delve into a range of categories, follow members who inspire you, and customise your feed to find the items you love.
- Ship your way. Choose a shipping method and price that’s right for you, whether it’s delivery to a pick-up point or your doorstep.
Join a global fashion movement
Become part of a diverse community of over 75 million members worldwide who share a passion for second-hand style. Chat with buyers or sellers directly, and ask your questions all in one place. Explore wardrobes and trade easily with members across the country.
Ready to join the conversation?
Download the second-hand fashion app.
TikTok: https://www.tiktok.com/@vinted
Instagram: https://www.instagram.com/vinted
Find out more in our Help Centre: https://www.vinted.co.uk/help
What's New in Version 24.11.1
We’ve been working to fix what needed fixing. This update: less bugs + faster app. Treat yourself to it.
Seller
Name
Vinted Limited
Information
Developer
Version
24.11.1
Size
204.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 14.3 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish
App Store: Customer Ratings
All Versions
4.9 (1,778,659 Ratings)
App Store: Customer Reviews
Love recycling hate Vinted
–
Sweetiepie1666 –
2024-03-17
Version 24.10.0
Vinted “customer service” is almost non existent. Chat bots, scripted responses, impossible to contact.
They lack customer focused processes and are rigid and unhelpful. They are impossible to contact directly and I cannot find any way to raise a complaint
I’m not sure what their business model is in terms of revenue and bottom line but I suspect it’s based on refusing to refund money for lost items for ridiculously long periods of time EVEN WHEN the courier has investigated the parcel and deemed it lost.
I’m a huge believer in recycling clothes, I think the concept is brilliant but the execution is really very very poor!
Highly recommend seller
–
Cookie Monster 81 –
2024-03-17
Version 24.10.0
Delivery was fast and everything as described. Arrived lovely and clean,ironed and folded neatly. Top seller 100%
👍
–
gejsjsn –
2024-03-17
Version 24.10.0
Perfect bro cheers
No support when things go wrong and sellers are fraudulent
–
EclecticBell –
2024-03-17
Version 24.10.0
I bought some M&S Goodmove leggings and realised they were men’s a few days after receiving - they were listed as women’s size 8! Because two days had passed - the timeframe Vinted give you to submit an issue - the seller got away with conning me and Vinted ‘can’t’ do anything. So the dishonest and fraudulent seller got away with it and Vinted clearly don't care. Their account hasn't even been frozen!!
Fantastic and beautiful coat
–
Gem&smart –
2024-03-16
Version 24.10.0
Beautiful coat, fabulous condition, fast delivery. Very happy thank you xx
class
–
f1fiddler –
2024-03-16
Version 24.10.0
honestly lad this is the best thing ever i love your mum
Hobbs Clutch
–
Dando 2000 –
2024-03-16
Version 24.10.0
Brand new with tags bag is exactly as described and in tip top condition. Completely happy thank you, wedding outfit complete :)
Karen
–
Kaz6275 –
2024-03-16
Version 24.10.0
Very pleased, garment arrived as advertised.
Thank you fab seller
–
Ashley03x –
2024-03-16
Version 24.10.0
Thank you so much excellent quality items
Great seller!
–
LMH-24 –
2024-03-16
Version 24.10.0
Really quick delivery and lovely items that are in great condition! Great seller.
Bop It
–
Rosieuk12 –
2024-03-16
Version 24.10.0
Great condition and fantastic communication. Thank you
Lovely seller
–
Chel-mylo –
2024-03-16
Version 24.10.0
Very responsive and lovely jumpsuit 🤗
Mission to the moon
–
Omen1715 –
2024-03-16
Version 24.10.0
Beautiful watch sent quickly and completely as described. Would recommend seller. Thank you for a smooth transaction
Lacoste jumper
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dps1788 –
2024-03-16
Version 24.10.0
Item delivered quickly, thank you
Great clothes
–
GreatStay123 –
2024-03-16
Version 24.10.0
Arrived so quickly
Good quality and lovely items
Very professional
Great condition
–
Darlobigphil –
2024-03-16
Version 24.10.0
Exactly as described and fast delivery, thank you, they fit perfectly as well
River island boots
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Rambo pagliuca –
2024-03-16
Version 24.10.0
Wow these boots are gorgeous and fit me perfectly thank you so much I love them xx
Great jeans!
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Lozzer98 –
2024-03-16
Version 24.10.0
Clean, ironed and great condition. Thanks for speedy delivery too 😀
Reiss Dress
–
Hils iphone –
2024-03-16
Version 24.10.0
The process was quick, easy and very efficient. The dress arrived in new condition and was exactly as described in the Ad.
Thank you.
Received quickly
–
Wild swimmer 99 –
2024-03-16
Version 24.10.0
Lovely dress, received very quickly.
Tj smith
–
Tj smith23 –
2024-03-16
Version 24.10.0
Very good app recommended cheap and amazing
Sweaty Betty gilet
–
fiotag –
2024-03-16
Version 24.10.0
Brilliant, love it! X
Leggings
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Buba2000 –
2024-03-16
Version 24.10.0
Love these leggings. Arrived really quick. Great condition and as described.
Clean and fabric softener on the clothes smelt divine. Thanks so much for taking pride in the items you sell.
Perfect condition and fast postage thank you
–
Shrinkydinks –
2024-03-16
Version 24.10.0
.
Goop
–
svg* –
2024-03-16
Version 24.10.0
Gipidy goop Glauber baster balx
Tiffany heart
–
Gingernut67 –
2024-03-16
Version 24.10.0
Arrived after short delay via yodel. Communication with seller excellent👍
Brownie items
–
123401827 –
2024-03-16
Version 24.10.0
Lovely times as described and even had the same name as my daughter so no need to re label 🤣 thank you
Cardigan
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Danielle🤩💖 –
2024-03-16
Version 24.10.0
Great sell thank you 😊💖
Great seller
–
#😡q –
2024-03-16
Version 24.10.0
As described and fast delivery. Thank you 😊
Fast delivery
–
maddymaddymaddy12344 –
2024-03-16
Version 24.10.0
Thank you! X
Item as described
–
Shelly_mum –
2024-03-16
Version 24.10.0
Excellent
Perfect
–
clarinettist223 –
2024-03-16
Version 24.10.0
Quick postage and perfect condition
Super cute little bag
–
MiraKose –
2024-03-16
Version 24.10.0
Thank you so very much about the quick response and the lovely bag!
Polo top
–
mad mutphy –
2024-03-16
Version 24.10.0
Brill thank you good item
Jeans
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Katiewilks –
2024-03-16
Version 24.10.0
Good quality jeans and fab seller!
Hollister jumpsuit
–
lottie3141 –
2024-03-16
Version 24.10.0
Great seller thank you
Monsoon jumper dress
–
Rachel.S. W –
2024-03-16
Version 24.10.0
Great quality love it!
Worth for every penny
–
Ashwathi^Anand –
2024-03-16
Version 24.10.0
Item received is worth for every penny spent. Same as shown in pictures
Wallace dress
–
Cadwyn Aurora –
2024-03-16
Version 24.10.0
Excellent seller. Dress as described
School bags
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1Tan2 –
2024-03-16
Version 24.10.0
Amazing seller definitely will buy off again if they have anything I like x
Toni’s character
–
VinceyP –
2024-03-16
Version 24.10.0
All received and good thanks 😀
Boots
–
Naomi Coote –
2024-03-16
Version 24.10.0
Many thanks x
Lovely item
–
Customer from Guildford –
2024-03-16
Version 24.10.0
Thank you, lovely item, great communication and fast delivery.
Next dress
–
Elliecallow –
2024-03-16
Version 24.10.0
Fast response and perfect condition
Lace jumpsuit
–
Ellie salter –
2024-03-16
Version 24.10.0
Absolutely love it. Perfect condition. Great seller 😊
Tapered trousers
–
evelynmarystudds –
2024-03-16
Version 24.10.0
Lovely trousers, as described - great thanks 😀
Great communication lovely coat
–
Tracy Anne F –
2024-03-16
Version 24.10.0
Super fit very happy
Perfect
–
Alencarstars –
2024-03-16
Version 24.10.0
Thank you, I loved the dress, everything is as described.
Great
–
LMancky –
2024-03-16
Version 24.10.0
Love the T-shirt, received quickly. Thanks
Disgraceful!!!
–
you got moxy kid –
2024-03-16
Version 24.10.0
I have honestly never been let down quicker by an app than I have by this one! My sister told me that this app would be a great way to make some extra cash which I was all for but when I finally able to create an account the currency and location where wrong I thought it was just some default setting I could change but nope it wouldn’t allow me the apps “support” team told me to delete my account make a new one and try again so I did and was once again face with the same problem!!!! So I tried making a new account ONCE AGAIN on my husbands phone same problem AGAIN tried their so called support team and gave me the same useless advise and hasn’t gotten back since even with numerous texts asking for more help honestly I’ve been at this trying to fix this for the last four hours and nothing has changed w waist of time if you ask me would not recommend this app to any one especially with a bug like this that has yet to be fixed and BTW when I searched up the problem
I came to find that hundreds more were facing the same problem going back MONTHS in advance so no I wouldn’t recommend this app especially over its refusal to fix such a simple problem and it’s abysmal customer help!!!!!
Blocked within an hour!
–
am_am_am –
2024-03-15
I was so excited to use this app, but within an hour of setting up my account and uploading photos of a pair of boots that was gifted to me that I had never worn as they werent really my style, my account was blocked. All this took place quickly, I was given the option to appeal and was asked for proof of purchase. In my appeal I specifically said that this was a gifted item for a birthday which I had never worn (as shown in the images of the protective tape still on the soles) and that as it was a gift, I couldn’t exactly ask the person who gave them to me as a present for a receipt. I was then contacted by a nameless customer service agent asking for more proof (without stating what this entails) and gave me 24 hours to do so! Not only this is inconsiderate but assumes I spend all my time on an app. I am a middle aged woman with children and a demanding job so I will not be responding to a half-baked nameless customer service agent whose request for information was lacking guidance and frankly very presumptive of the availability of my time. I cant even use the app to email them and complain. This is my first and last time I will use this app as there are other ways to sell items in case their customer service agents have forgotten.
Terrible app, bans you every 2 seconds.
–
iejshsbkshsb –
2024-03-10
This app is terrible for selling. Mediocre for buying, but if you want to sell go back to Depop. I went to make an account, and apparently I already had one because it didn’t let me use my number as it was ‘already in use’ but they also refused to let me log in using only my number, as I don’t know what email I used. I contacted customer service, who basically ghosted me multiple times. I finally managed to make a new account, and the moment I listed something I was banned. It was a Ralph Lauren sweater, and they were banning me because they thought it was fake. I had literally taken photos of the tag, the branding, everything and it was a freaking £50 jumper. Not £500 Gucci for crying out loud. I got it appealed, and they unbanned me because they were wrong. Like two days later, they banned me again for something else, and after getting it appealed they took over 4 days to reply. Yet, when I didn’t respond within 24 hours I was permanently banned. A couple weeks later, I managed to find the email to my old account and logged in, guess what? I was banned. Why? “For making multiple accounts” this app is absolutely useless. Depop charges extortionate fees but it’s better than this, go back to Depop.
Good concept but supported by bad customer processes
–
Lbbbbbbdddddd –
2024-02-25
Customer Services are unhelpful. A seller listed a top as a Ted Baker Vest Top, in the Item Category they selected Tops & Shirts. Upon receiving the item it’s a pyjama top and not categorised as Nightwear, the brand is Baker by Ted which is their nightwear and underwear range. I sent photo evidence of ASOS selling the item to the seller who replied with ‘if I had known I would have listed as pj top, sorry’ I contacted the seller who was initially apologetic, I asked to return the item, the seller has ignored me since. I raised the issue with Vinted as ‘item not as described’, but as the item received looks like the listed picture they have refused to help even though it’s not categorised by their options, Vinted acknowledged that the seller did categorise incorrectly but are refusing to help, they suggested I relist (who wants half a set of pj’s 🙄) Their policies are floored, why are sellers asked to categorise the clothing from a list if it doesn’t support their policies. If Vinted has a Customer Journey/Experience Team they need to review their joke of a processes. Judging by other comments on Trustpilot, the Vinted App and concept has matured too quick for the company processes in place. Let’s hope another brand comes along and does it better or stick to Marketplace & eBay!
Great for buying. Dreadful to use.
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WoodyWoodyWoody. –
2024-02-19
Really easy to buy, click on the item, arrange delivery, pay, Job done. But it is an atrocious app with bugs and not properly monitored by Vinted. All the Notifications in the list disappear when I look at only a couple of them, even if they are old and previously read. Return to the Notifications list and it goes back to the top and I always have to scroll down to where I was. Items have disappeared and reappeared on the Notifications list when I have been going backwards and forwards between the list and some items. The items are too small on the list and they are awkward to read. I have complained about a duplicate advert for an item and as usual nothing has been done, they say they can't see anything wrong. There are items being miss-sold under other brand names. I don’t know if it’s deliberate or if the sellers don’t realise what they are actually selling, but Vinted do not check the products. A number of items will have a specific brand name on the product or even no name, but Vinted allows them to list it with the brand name they choose. It does make it very difficult trying to find a particular item. I have complained more than once but as usual they do nothing about it.
Terrible customer service + platform functionality
–
mjdcr –
2024-02-15
No existent customer service, you only get to talk to a robot that can’t answer any questions I have been using the app for more than a year and have accumulated more than 300 reviews 5 stars. A few days ago I uploaded an item and Vinted automatically decided it was counterfeit and blocked my account for a whole month and refused to give any explanations. I submitted all the pictures required by the platform to prove it was an authentic item.I contacted them several times and submitted and appeal which was rejected with no explanation. I am a good and regular customer so I am disappointed they treat me like a criminal and refuse to explain why or where the issue is as I have complied with everything they require in the first place. I understand the need for regulation but I see very obvious scam everywhere in Vinted, I am clearly not the problem here and the fact that they cannot distinguish this, is shameful. Thankfully I don’t rely on Vinted sales for my monthly income but other people do so blocking an account and refuse any explanation or dialogue is very frustrating and the wrong behaviour to have with your customers, specially if they are good and you know this by looking at how much they sell/spend or reviews they have in their profile. It’s really not that difficult. Can’t wait for another platform to take over and never have to use them again.
Unfair support system
–
Tashtashtashtash –
2024-02-10
I had been selling and buying on vinted for almost a couple of years, everything was great and I found the whole app easy and straightforward to use. However I recently uploaded some unused cosmetic items to vinted, and detailed using photos and in the description that they were unused, as I had done with many other cosmetic items I’ve previously sold on there. And one day vinted just temporarily blocked my account for a couple of items they deemed to be violating their rules by claiming the cosmetics were used products. I went along with the ban and once I had access to my account again, they blocked me immediately again only this time indefinitely with the same reason that I’d uploaded used cosmetic items (these were even older items that I’d uploaded months earlier and didn’t appear to be a problem at that time!). It’s really frustrating as they say you can appeal the decision but it’s pointless as they just respond each time with pretty much an automated response saying that you ‘broke the rules’ and can’t use the platform again. Really infuriating as I had lots of items to sell and loved to buy on the platform. Their ‘detection methods’ for used beauty cosmetics and authentication of clothes seems overly sensitive!
Vinted aiding scammer
–
Lik Wu –
2024-01-21
A empty account bought my £995 Loewe bag, delivery was successful, then the buyer says bag was stolen from the box, only left with dust bag and tissue wrapping and stuffing. He took some blurry photos showing empty box with all wrapping and dust bag, then Vinted cancelled my order instantly, refunded the buyer instantly, without any investigation and notice, I didn’t even know it was cancelled until I saw the order listing, that it has been manually cancelled by Vinted. Why is there no investigation? Why is there no email or any notice? That empty account buyer was obviously a scammer, instantly changing profile photo from a white woman to blank, when I asked for social media for proof of identity of name and person. So that scammer got my bag, got his money back, and Vinted just refunded him within seconds after he filed a dispute, no explanation or investigation. I asked Vinted support why would this happen? The respond I get is all the same bot copy and paste. ‘Sorry you experiencing this, we are working very hard to investigate and will update you shortly’ Investigate? Investigate what? The order already cancelled by Vinted and money is already refunded back to that scammer, and my bag was already gone. What are you investigating? I’m already seeking legal route to file court claim against Vinted. So disgusting, 0 customer support, 100% supporting scammer. And the app is filled with bot account and fake product. Stay away
Scammers Heaven
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Amelie.kiddo –
2024-01-08
Don’t bother with this app, you may as well just flush your cash down the toilet, and at least you’d be spared the frustration of knowing you’ve been robbed. Bought an item that turned out to be counterfeit and the Vinted team could do absolutely nothing about it. You see, Vinted has this “buyer protection policy” that is actually the exact opposite of what the name promises. Once you order you have to: 1) confirm you received your order, if you don’t THEY WILL DO IT FOR YOU automatically after 48h. 2) confirm there are no issues with your order, if you don’t within 48h THEY WILL ALSO DO THIS FOR YOU. Once these 2 steps are in place, regardless of wether you completed them or Vinted’s bot did, there is no way of getting money back. Needless to say that if you were to look in their policy there’s all sorts of reassuring points about how counterfeit items are considered SNAD (significantly not as described) items and is not tolerated and will be refunded. However, what is not included in that first policy paragraph is that once they accept the order for you, you loose all rights to buyer protection, and of course, to your money. The customer service is as useless as it is rude so just save your money and go somewhere else.
No customer care
–
livajay –
2023-10-27
I had Vinted for 8 months and was going great, had so many clothes to sell from my two little children and things that they never had worn, sold over 800 pounds worth of things and in return made Vinted plenty of money, I also bought many things in return and found the concept really good. However, one day my teenage son bought some Pokémon cards online not knowing their fake, and when he received them he was really disappointed, should have known due to how little he paid but since he didn’t know what to do with them I said let me see if I can sell them on Vinted to see if some parent might want them for their little kids to play with. I check out other people that were selling Pokémon cards and found many people that were selling fake cards written in the description, so I thought okay as long as I wrote down their fake and explain it it should be fine as everyone’s doing the same, thought wrong. I was instantly permanently blocked from Vinted. I wrote to them and got nowhere. I just think this was way too harsh, they could have temporarily blocked me as I have never broken a rule before and been a great buyer and seller making them plenty of money in return (had sold over 160 items) however no, no customer loyalty or care, seen it happened to many people for much less obvious things, not happy, there goes many more bags of children’s clothing to the landfill due to their silly rule, Not happy 😡
Not a happy buyer! Sick of it
–
Tututydenxuf –
2023-09-16
I loved this app. But I am so sick of people selling stuff and not sending it. There is no policy in place for time wasting sellers, you basically wait 2 weeks to get a refund if the seller doesn’t send because vinted will automatically refund you 5 days of no sending, and then it’s 3-5 working days for a refund. These sellers are continuously allowed to sell even though they don’t send, and all vinted do is give automatic feedback from vinted for not sending the parcel. I don’t no why you wouldn’t want to put something in place for us buyers who love the app but are so fed up of buying things that never get shipped. I contacted vinted because I’m a big vinted user for buying and selling, I was told they can’t help and they ended the chat. Can someone please come up with some sort of terms and conditions for sellers that don’t send the items like 3 strikes and a ban? Not forever but for a week Atleast. Like if you right an offensive comment on Facebook your first ban is 24 hours, the next ban is 3 days, the ban after is 5 and the next is 7 days. Why can’t you have a policy in place like this? It’s customers like me who will delete the app today because we’ve had enough. Silly people wasting people’s times and just holding hard working earned money for nearly 2 weeks. What a joke!
Fab
–
Claire&David –
2023-09-06
I love this app and the concept of Vinted. I’m a bit late to the party having been a loyal eBay user for many years. However Vinted blows eBay out of the water for simplicity and communication. Very easy to post your items for sale…. Just follow the layout and accurately describe your item with clear photographs. Set your price and the app will estimate the size and therefore postage on your item. The seller can use many postage options but it is ultimately the buyers choice. The buyer can offer less for your item but it is easy to decline or counteroffer. Everything is done through the app easily. The seller receives the payment once the buyer has confirmed they have the parcel and it is satisfactory. The app allows you to see where exactly the parcel is and so the seller knows when the parcel has been collected. All fool proof. A rating system is in place, allowing you to leave feedback about buyer and seller. If you are patient and willing to hang on to your items until the sell, you can make a bit of cash. There is also the option to give some of your proceeds to charity. All good. I will continue to use Vinted for things that I think may sell.
needs categorisation improvement
–
Moocowface –
2023-07-30
Overall it's a good app - cheaper and more reliable than depop. I really appreciate that you are auto-refunded if the seller doesn't ship within one week so you don't have to chase them up yourself and go through the dispute process. I use this app a lot for shoes and homeware specifically, however it's very difficult to buy clothes on here because the sizing options are limited to letter sizes, and there doesn't seem to be any seperation between men's and women's items, so there have been several times I have ordered what i believed to be a men's medium - because I was in the 'men's clothing' category, and received something far too small and clearly meant for women. Please make it so that a) clothes can be listed as numbered sizes, like 32, 12 etc, and make it so that women's items are not shown when you have specifically filtered for men's.
I would also appreciate a way to exclude search terms - for instance, when I search for an iPhone 11 phone case, I want to be able to exclude cases listed as being for the 11 pro or pro max
Gone downhill. Be ware of tech scammers
–
tt19996 –
2023-07-27
Vinted used to be so good when it was something cute started by a group of women but now they’ve become money hungry and kind of lazy. Scammers are finding loopholes around things and Vinted just say well the policy says…. Anyway pls be aware of scammers selling tech products. I was scammed or £64 over AirPods and Vinted didn’t help despite me explaining how it wasn’t my fault. I said this to them-
Your policy is to confirm that the product looks and is as described which works fine for clothes but you as a business chose to start letting people sell tech and very obvious reasons creates problems when using that refund policy. How is anyone supposed to know that some AirPods are fake just because they look real. This is absurd and utterly ridiculous. I’ve used Vinted for years and lately I feel so let down. Thank you for absolutely nothing. What’s worse is we’ve looked and there are so many other scammers on Vinted doing the same thing. Fake AirPods are being sold to people and you don’t care because it’s all about getting your share of the money.
- They just said because you confirmed the order they can’t do anything. I only found out the sorosis were fake when an apple specialist confirmed they were breaking due to the lack of authenticity.
good.. for the most part
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hello this b –
2023-07-18
it’s a great app for buying and selling but i have a few bones to pick. One of my listings got deleted for ‘copyright’ reasons cause i used a singular picture from the website which I bought the item i was selling from. My issue is that i paid to bump the item and vinted refused to give i refund because i ‘violated’ their rules, which i guess is reasonable except for the facts that 1. They don’t make it obvious that you can’t do that and 2. They delete the post STRAIGHT away instead of just a warning to remove the picture or something along those lines before deleting it, which would be much more reasonable and less hassle for sellers. Another thing was, when i reuploaded the product i assumed i could just message the people who favourited the item and tell them it’s back up so i don’t have to pay for the bump anymore, but no. Vinted, instead of just making the sale in the chat delete, makes the ENTIRE chat with the person disappear so i couldn’t even get the names of the people who saved it to tell them they can favourite it again, meaning i had ti spend money on the bump up once again. they don’t cost much but i don’t really earn a lot and i feel that vinted has wasted my money to an extent and it’s just unnecessary.
Great concept terrible customer service
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Ergw2 –
2023-06-02
The concept of the app is great in terms of giving clothes and other items a new home and I use it for a lot of things. The majority of sellers are good and reliable. When it works, which it does most of the time, it’s brilliant.
However, I’ve now used it for long enough to know that on the occasion when something goes wrong, the customer service is ABYSMAL. This is particularly galling as you pay a ‘buyer protection fee’ each time. Examples include:
- very specific categories to raise a query or complaint that don’t cover all problems and no other way of contacting Vinted.
- a different customer service person replying each time who clearly hasn’t read the previous correspondence properly and will advise you to e.g. try something you’ve said that you’ve already done.
- a glitchy app experience which asked me to provide photographic proof of receiving an incorrect item but then provided no means to upload the requested photos or even respond to point out this problem. As outlined above, there is no other way of contacting Vinted so couldn’t let them know about this problem and after two days they considered the matter ‘resolved’ and closed the case.
Good concept but bad execution!!
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Snsjjsjznnddnjjdoxk –
2023-05-30
I had listed a lot of things on the app and someone finally came and wanted to buy a top I listed so they bought it the day before my birthday and I reached out and said that the Friday the bought it and the Saturday of my birthday were going to be really busy and if they would be fine to wait until Sunday for me to ship it to them. The buyer agreed that was fine and I shipped it on the Sunday, however I forgot to log this on the app. I received no reminders, no notifications and no warnings before the cancelled the sale for not getting it shipped out on time. I reached out to the help centre and told them the situation where they refused to help or intervene. At the same time I also reached out to the buyer and explained the situation, they did not answer until they had received the item and then got all caught up on how many times I had worn the top. I had worn it once and I know this for a fact but they tried to tell me how many times i wore it. The buyer then refused to cooperate and they got a full refund even though I never got my designer top back. This whole issue was caused by Vinted’s lack of communication and then intervenes when their actions had resulted in exploiting their customers. The idea of Vinted sounds great and would be great if they actually cared and were happy to help when an issue they created arose and needed their help to resolve. I don’t like this app and will refuse to use it again!!!
Not working
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Mike108108 –
2023-05-25
Constant error messages and app freezes/crashes all the time. Today I cannot access my account at all. Something logged me out of the app (not me, every other app on my phone is working fine) when I try to login app freezes. Customer service is… well… computerised? Even if you get through to a real person you get the same messages generated by a computer. Useless if you really need help with something. They can also take money from your balance as they please, refund the buyer without you even knowing. If you buy anything you got 2 days to confirm you received it etc, after that transaction is considered completed (if anything goes wrong after that you on your own, they just tell you to contact police or try to resolve the issue yourself) If you using the app use it carefully. Most popular items on sell are scams 😕 Vinted deletes many of them but not all! Always ask for extra photos of something specific to be sure, or stick to accounts with 10-15 positive reviews at least. Don’t keep money in your Balance, payout regularly, ideally straight after transaction is completed. They have £700-£1000 selling threshold limit, after that they lock your balance (you cannot pay it out) until you pass their ID verification. Then you free to withdraw your balance. Sometimes it takes a while for them to verify you though. There are certainly other more reliable & customer focused places to buy or sell clothes online.
Horrendous refund policy and buyers protection fee is a complete scam
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v!ntediscr@p –
2023-05-05
good app for selling but buying is awful. i bought a top which was listed as very good quality and had no pictures of damages or had any listed in the description, but once i opened the package, the top had multiple gems missing which had left holes in the top. the neckline was also ripped. i requested a refund and am notified that the seller has requested the item be sent back to them which i am expected to pay for. buyers have to pay a buyer protection fee which provides no protection as i’m now not going to get a full refund on my item which isn’t even good enough quality to give to charity. i’ve read some messages on the vinted forum and have noticed many people are having the same issue, vinted need to change their refund policy! i have messaged vinted support team multiple times and am given the same response each time that it is their policy and i must work out a solution with the seller, who is refusing to pay for the return shipping cost. there’s also no option to leave feedback on the seller once you choose the refund option so others won’t be warned of this sellers incompetence 🙄 the support team are useless and provide no help. lesson learned, i won’t be buying from here again!
Glitchy app, vinted will make more than you do
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c o n f u s e d –
2023-05-04
By the time you factor in fees and postage, it is hard to make any money from Vinted. Items sell for £1, yet the buyer will pay approximately £4. So they aren't particularly getting a bargain and you aren't making much at all!
Worst though in the actual app. Notifications/messages for everything. Why should I have to click into a message to 'read' it when I'm the one that did the activity??? I.e. you send a message to a buyer through a notification, you then have to go to the inbox and open that message to clear the notification from your phone. Ridiculous. Also, sometimes will repeatedly open a notification/message yet the notification on my Home Screen on the app doesn't clear. So so frustrating. It is also hard to keep track when you are selling multiple items at the same time as there is only the inbox, no separate orders area. So shipping labels etc you have to click into each individual message when the buyer, but then you can have other things in your inbox not related to actual sold items.
Not Good For Sellers
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Heyhannahm –
2023-03-27
I will give the app credit for making it very quick and easy to list things and I have had success as a buyer however as a seller the app is incredibly frustrating.
It’s takes far too long to be paid, do not use the app if you are needing make some money quickly. It takes too long for the money to go from pending to the balance to in your bank account, in my experience about three weeks in total.
The other issue is they will simply remove items from being listed claiming they are not suitable for sale despite being clearly listed in their allowed products for sale list in their terms and conditions. I listed some textiles which is an entire category, I spent time listing, photographing and writing detailed descriptions and they were removed with no option to retrieve the original post. Lots of wasted time. The customer service is scripted and very unhelpful just simply going round in circles, it seemed even the customer service representatives don’t know their own terms and conditions.
Once I’ve sold my items I won’t be selling on the app again. Buyers and sellers in my experience have been great but it the actual concept of the app that is flawed.
Less than 0 stars if I could
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L.I.N. –
2023-03-16
The app is difficult to use because of the way it organises your purchases as chats with the seller. It’s very hard to track the status of the purchase or report issues out of this chat.
The help centre sends you in circles.
Vinted is an awful business who charges for buyer protection as a transaction fee without offering any protection. Taking no ownership and refusing to help after 2 days of the purchase, even if the item was counterfeit, is ridiculous and disgusting. Customer service of course based overseas, not understanding the nuances of a question, rude, copy pasting text to me rather than answering my question, then ignoring me especially when I pointed out the T&Cs say Vinted want to receive photos of the fake items but no one asked me, they couldn’t care less. in fact if you carefully check their help centre, they might not even refund for fake items even if you report within that 2 day period.
Protecting scammers and sellers of counterfeit goods to the detriment of buyers is a bad business model which will fall apart soon enough, it shows Vinted is only in for some quick money out of unsuspecting buyers. Never thought I’d say this, but eBay is much better, doesn’t charge me for buyer protection yet they always protected me if the seller misrepresented the product. Fake items are still fake even past the Vinted 2 day rule, eBay accepts fake if fake and refunds you
Since I’ve been using Vinted
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Miafae –
2023-03-03
Most of time I’ve had no issue with using Vinted , it’s been really good. But we’ve been waiting over 12 months to get money back. Last year I was buying some cowboy boots needed them for a cowgirl & cowboy birthday party so needed them before 13th February, when they hadn’t arrived after 2 weeks of waiting, my daughter who was getting them for me emailed Vinted and the buyer had told her that they must have been lost so we asked for full refund, and I had to get some from somewhere else. Then the seller said she’d got them back and she could send them, as this was after the party we said we didn’t need them just our money back! My daughter has been sending emails all year and still no refund of £40 , you might think we should just forget it, but it’s my £40 and anywhere else this would have been sorted out last year even a month after is more than long enough so the seller has taken the money without giving the item I’m sure they call it fraud and really it’s up to Vinted to sort this out, as it’s their company that has done this transaction.
I have never wrote a review before but this app has made me
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Jake124124 –
2023-02-26
Vinted seems good on the surface but the second you decide to start selling is where you should watch out. Apparently they have a policy of authentic items and if they determine something you are selling isn’t legit which btw just from images is incredibly hard, They just ban you. What tops this off is the fact the item my account was banned for was something I bought from Vinted. The support team are completely incompetent and offered zero help giving robot like responses with spelling errors and just saying we can’t help because you broke are rules. This is quite possibly the worst support team ever and sell with extreme caution because they can just decide to ban you and ruin your income. I am also not the only one this has happened to after checking the Vinted subreddit but they couldn’t care less about you. It’s also quite funny how many bots post listings of quite obvious scams which never seem to be taken down and I wouldn’t be surprised if this company is run by money driven corrupt scammers. There are also so many other issues not worth mentioning. Probably the hands down worst run company ever which will never offer any help and run away with your money and just to top it off their email listed doesn’t exist. Complete clowns stay away at all cost or lose your money and time
Recommend as a buyer but not a seller
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The time it takes to get one! –
2023-02-19
Vinted is pretty good as a buyer, their buyer protections mean your item comes within a week and any cashbacks go in the buyers favour. Which is why i dont recommend it as a seller. Sold a pricy item to a buyer, messaged them to let them know i was on holiday and wouldnt be able to ship till 5 days later, and because of vinted not letting sellers chose custom packaging sizes, it would be shipped 2nd class (also vinted holds the money so you dont even get the money meant for shipping till after the buyer confirms they've got it). just over a week later after i shipped, and sent it. vinted automatically cancelled the order. i tried to stop that but their response was to have the buyer re-purchase my item, which because they had not obligation to do, they never did. So i lost money on the shipping and the item that was worth alot. Like i said, these buyer protections make it a good place to buy but unless you can make consistent sales (enough to pay for shipping out of your own pocket and enough to cover the costs of items vinted will automatically refund) its not worth it for casual sellers.
Excellent idea. Shame about the execution.
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Swinger57 –
2023-02-19
As the latest site to hit the ground in the last few years, Vinted promised a newer, fresher version of the auction market. It was clear & easy to use. Not as definitive or broad as other sites, but it offered great value, particularly for clothes.
Buyers pay for items immediately, but funds are only released to sellers once the item has been received & confirmed. This is a fair way to operate the model, but if an item is not in acceptable condition or otherwise not ‘as described’, buyers are still expected to pay for returns, which is a mistake.
There are also many ongoing technical glitches that make the site appear unprofessional & sometimes difficult to work.
Customer service is good as far as it goes - responses are fast. But they are plagued by the usual hit & miss effect of all automated ‘chat bots’.
If Vinted can address these problems they’d get a better rating, as their community-driven model has a feel of social media that clearly makes for an enjoyable experience for many people.
An utter waste of time
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rod_saetan –
2023-01-21
I downloaded Vinted as I thought it might be a clothing-focussed version of eBay. I made three purchases on the same day, and of those three purchases I kept one thing which I was moderately happy with. One item arrived with a number of holes in it having been described as ‘very good’, one arrived over 12 days after I’d ordered it and a third didn’t arrive at all - there was some sort of postage mix up and I received a hat instead of a shirt. Fair enough, these things happen, unfortunately though neither the seller, the courier or Vinted seem to be able or willing to solve this. I have had several conversations with Vinted (each time with them threatening that failure to respond within 48 hours would result in me losing the chance to take it further) - they have now stopped responding to my requests and have just left it as ‘we are waiting to hear back from the courier’. Seeing as I have paid for the shirt and have no recourse of action (they don’t allow PayPal payments for instance) I am left waiting for two businesses who couldn’t care less to summon the goodwill to help me out and refund me. At best it is a poorly conceived and managed app, run by pirates whose idea of ‘customer care’ is to shrug and say we have your money, not our problem. Steer clear.
Disappointed with it the more I use it
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rebeccahollie94 –
2023-01-20
I always use this app to sell as I love the no fees! But the whole thing of both the buyer and the seller having to confirm everything makes it difficult! I’ve had sales where I’ve sent items out, tracked all items myself to see if and when they got delivered. But when the buyer doesn’t confirm it on their end it just leaves problems. So then it gets cancelled and the buyer gets your item for free pretty much! And the customer support does nothing! Even provided proof of the tracking receipt and they just told me ‘unfortunately because you didn’t send with the delivery the buyer chose’ that they can’t do anything. I live in the middle of nowhere and all I can do is Royal Mail. I put this on every item so the buyer knows. I even paid £3 more for the shipping than what the buyer paid for! Then trying to get through to the buyer and they just doesn’t respond to see if they’ll pay again if you reupload just to get no reply. I would of expected customer service to of helped! But no, now people have my items for free and I’ve lost out and customer service won’t do anything about it 🙃🙃
Handy Selling App
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charlottecwm –
2023-01-11
Been selling and purchasing on here for a while now. Overall I’ve had no problems buying. Sellers I’ve had experience with have been quick to dispatch, the item is as described and I’ve been extremely happy with the price I paid.
As a seller, it’s great. You can see how many views you’ve had, when listing it’ll show you what others are selling at which is very handy if you’re new to listing. Much quicker than ebay and I prefer it to Depop as I dislike dealing with PayPal. One negative I would say and I really wish something could be done. I have bundle discounts on as I like people to buy more from me, it saves them postage and it means I clear more room in my wardrobe. It’s a win win. However if you have bundle discounts on you cannot choose which items not to include. So if you have something a bit more expensive then you don’t want to include that in a bundle especially if they’re at 50% like mine usually are. The only other thing would be offers, I wish you could put an offer minimum up, I understand people want a good price but some offers are just shocking.
The problem with Vinted.
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Lollymum –
2023-01-02
I have had a number of issues over the year where packages have not arrived. I have had 2 instances where my status has automatically updated to say that parcels have arrived when they haven’t so I have been charged and not received goods. I have also reported a parcel undelivered and because I could not attach an electronic signature within the 48 hour deadline, I have also been charged for this which I did not receive. The deadline is too tight and this was literally over Christmas Day which made it even more difficult. I have just been notified of another parcel being delivered which has not arrived so I guess I will lose money on this one too. My address is not difficult to find so I am unsure why so many parcels go missing and feel that the courier is at fault yet I pay the price. I am not sure what I pay the cost of insurance for on each item when I have no protection what so ever. The help team are obviously trained to be polite and apologetic but just fob you off. I am not a happy customer. I have patronised Vinted a lot this year but am thinking twice about future use.
No seller protection
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CLOLN88 –
2022-12-15
I have received extremely bad service from Vinted and I think sellers need to be cautious when selling. I sold an item which was damaged in the post, the buyer was refunded meaning I lost my money for the item. Luckily, it wasn’t an expensive item but it made me think of what would happen if it was. I followed their selling procedure and the item was well wrapped using bubble wrap and fragile written on the packaging. The buyer sent me a message saying the item was well wrapped and that it was the delivery companies fault but Vinted still took the money from me and offered no explanation other than “improper packaging” which wasn’t true. In addition to this, items take months to sell and buyers want everything for under £3. It’s not the best selling platform I’ve ever used and I’m really disappointed that as a buyer I have financially lost out due to damages in transit. Just really grateful that the item wasn’t expensive. I would be very reluctant to use this site to sell anything further.
Scammed by Vinted itself
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Cityrunner123 –
2022-12-04
Absolutely shocked when the sandals I ordered did not arrive as the seller had scammed me and sent an empty package instead. I reported this to the app immediately, and was told that the team would look into it and I was not to contact them again as they would contact me. In the meantime I noticed the seller’s profile was blocked, so I expected my money back soon as everyone gets buyer protection ( for which you have to pay with each transaction). Next day, I get a message that my buyer protection is ending soon, I receive no response to my question whether I will remain protected as I reported the scam, and a day later the team contacts me on chat saying that although they agree I’ve been scammed, they can’t give me my money back as the buyer protection had ended after 2 days and the money had already been sent to the seller. Absolutely ridiculous because: 1) I reported the scam an hour within receiving the product, it is the fraud team that took an unreasonably long time to investigate and did not extend my buyer protection, that’s their fault not mine. 2) The seller’s profile had already been blocked before my buyer protection had ended and the funds had been released to the seller! Meaning that Vinted itself has decided to keep the money and literally stole from me/ scammed me itself!!!
Best place to sell your rubbish!
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ummeyaqub –
2022-11-30
As a seller you can list anything you don’t want or can’t use as very good condition and you don’t have to disclose any damages or faults because when the buyer receives it and they realise it’s not what they expected the buyer has 2 choices - bin the item loose your money and leave a bad feedback for the seller otherwise return the item at your own cost so if you bought something for £6 you will have to pay £3 to return it and you only get £3 back and you also can’t leave a negative review as the order gets closed !!!! And It’s vinteds policy buyer has to pay returns even if it’s not as described. I don’t understand why they charge buyer protection because there is no protection at all just loss for a buyer! I also purchased a dress which has still not been delivered and it’s been more than a month and Vinted is still considering the case! Ridiculous !!!! Why have we paid for buyer protection if Vinted is not prepared to sort things out faster! To all those who have loads to bin just list them here and earn some money 👏👏👏 best place to con people of their hard earned money! EBay services are much much better than Vinted whether you are buyer or a seller you are protected with the eBay protection.
Cannot speak to any sort of customer service but robot auto-generated responses
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o-ciara –
2022-11-11
Loved vinted and the concept and the ease of it all until this point, where there’s a problem and I cannot seem to get any help or assistance to resolve an issue. I’ve tried contact customer services via the app and email and it’s just responded with robot emails that are not genuine help or responses! So frustrating! I sold a bag on my account and shipped it via Yodel, new days later she received it and when I clicked on the tracking details it said delivered. But there obviously must be a fault in the system because it said I still hadn’t shipped it? Therefore my buyer said she could never confirm that she had received the bag as it still said I hadnt even shipped it. Anyway I asked her if she had received it, she said yes, and the next day I get a notification saying ‘You did not send the item so your buyer has been refunded and the transaction has been cancelled’ ??? Then I received a 1 star again ‘auto-generated’ review saying I cancelled the order ? So I am left out of pocket for an item that I have sent and she’s recieved, and confirmed she has recieved with me. I just want to speak to a normal human being to resolve it because it’s totally unfair on me.
Takes too long to receive money
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Lloydjcpmb85 –
2022-10-11
It’s a ok app to make some money on, and sold a few items but they need to speed up the process for the seller to actually receive their money. Think I would rather have to deal with getting messed about a bit on FB marketplace, as at least i get the cash instantly. I understand Vinted have to protect the buyer but it’s ridiculous how long it takes. Once a item is sent the seller has to rely on the buyer to mark as received and tbh some of the buyers are not very responsive and so you spend your time messaging the buyer to mark as received. Vinted does say if the buyer doesn’t mark as received then your pending balance will become available after a certain time but the timeframe is so long, for instance sold something last week and if the buyer doesn’t respond and mark as received, Vinted won’t release your money till like 3/4 weeks later. Luckily I have never had to wait that long but I would say 9/10 of the sales I do i have to keep messaging the buyer to mark as received which sometimes takes a few days. Then when your funds do become available to transfer this needs to be made instantly as it still takes like up to 5 working days for your money to clear into your bank. Sorry but we are living in a world where we can send money instantly now so I don’t understand why this takes so long. For example i transferred some money last week and still now to this day 3 working days later it still hasn’t cleared.
Great App - but it has its flaws
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Lewhuzz –
2022-09-24
Started using this very recently and was very impressed to start with! As a buyer it has nearly everything I would want from this kind of app. I have lost many hours just scrolling through all the deals that can be found on there. My only gripe is with the filters for buying jeans (menswear) It only allow you to put in S/M/L etc. and not the waist and length which is obviously very important when buying jeans. I have also had an experience of being banned off the app for trying to sell counterfeit items (which were not fake as receipts were shown as proof) but after a long chat and a review my account was reopened and I was allowed to continue as normal, although I did have to relist my item again as it had been removed.
Overall the app gets a 4. When the necessary changes are made to make it easier for buyers and sellers then it is undoubtedly a 5 star app. Jean size options are a MUST.
I will continue to use this app to buy most of my clothes in the future. I’d be a fool not to in this current climate of crazy energy bills and inflation. If you haven’t already….download this app
Concept is good but work needed
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Kitten Tamer –
2022-09-23
The idea of vinted is really good and when it works it works well. However there are several very annoying issues with it. - Adverts are pulled for breaching guidelines and yet they don’t explain which guidelines you’ve breached. I had a porcelain figurine pulled several times even tho nothing I could see was in breach of the guidelines and yet no one messaged me to explain what was wrong with the advert. Just had a generic message each time that wasn’t helpful at all. - Sellers can’t choose which deliver option they’d like to use. This is up to the buyer and if they pick an option you can’t facilitate, tough luck you best cancel the sale and upload the ad all over again. - There aren’t many categories to list thing in. I was trying to sell a China face doll but the only category it would put it in was Toys > Dolls. Same thing for a decorative plate. It wanted to put it in dinner-wear. We need more categories! - I also find that notifications don’t disappear even after I click on them. Which is annoying because it’s constantly telling me I’ve got a new notification when I haven’t.
App not refined - yet
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Team piglet –
2022-09-22
I never write reviews but have come out of my way to write this. As there was a poll on the app if you would recommend the app - but it wouldn’t actually allow me to share feedback.
I was a fan if you want to grab yourself a bargain I’m your in the right place. If you want to sell things you can and will easily but don’t think your going to make lots of money for anything this app has created a bunch of people who don’t want to pay for things. By the time you have bought the product, postage and the buyer protection fee people arnt willing to spend much for anything. the app itself is ‘clunky’ to use almost like so so w had a great idea but rushed it prior to bring it out. Searching for something your after isn’t easy. when selling an item if you type a description the curser jumps mid sentence, you cannot edit photos for a selling site this is crazy. rules on what you can and cannot sell are non consistent.
I was somehow able to sell something that your not supposed to sell on Vinted snd it wasn’t picked up prior to the sale. what kind of processes are in place for this to happen?.
the rules are not specific enough. when items are deleted you are not given a reason why therefore you may make the same mistake again. getting in contact with someone to try and get an answer is difficult.
Buyer’s protection fee!
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MrsClarke85 –
2022-08-28
Great little platform for easy buying & selling, just one issue;
Their ads state no fees which isn’t correct as there’s a ‘buyer’s protection fee’ added to each purchase made. I was aware of this but assumed because of the title given it would probably come in handy somewhere down the line. I was wrong! I purchased something, it was badly wrapped and had broken in transit. I contacted Vinted who were less than helpful and offered me advice such as, come to an agreement with the seller & contact the courier. As the operator decided she couldn’t help me, I had to help myself, she took it upon herself to select that I had received the parcel & everything was ‘ok’. Therefore, after trying to contact the seller, she had no interest because I had ok’d the item (I didn’t) and had her money and the courier only wanted to discuss with the sender. So I had to admit defeat, I was never going to see any money and I threw the item away as it was too smashed to salvage. I contacted Vinted again and asked what exactly was the ‘buyer’s protection fee’ was for, to be told; this doesn’t cover this sort of issue, thank you, good bye. I’d still like to know…? If I’m involuntarily paying for a service, I’d assume that service would exist!
Amazing app apart from one thing!
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Tanya1309 –
2022-05-28
Absolutely love vinted, love the idea that the buyers pay the fee and not us sellers because why would we want to pay a fee, we don’t want the items! so that’s great. I also love that it asks the buyer to leave feedback to the seller and also the many options we have for when we buy clothes and choose the delivery service. It means that I have more people willing to buy my items because the postage can be as little as £1.99!
Just one thing I don’t like about it is that you do not have the option of not allowing any returns. You have to allow refunds and returns and this is very scary because someone can buy a piece of designer clothing from you and then decide to return it with a fake! Obviously the Vinted team talks to you before you go through the refund and they check if it is necessary, but the buyer could have many tricks in place such as pretending the item was faulty or had stains on it when it didn’t and at that point you would be forced to accept the return and you might be given a fake as a return if that makes sense! As a result, I’ve been quite reluctant in uploading expensive designer items and have instead put them on my depop because on there you do have the option of not allowing any returns from the buyer.
Overall, very happy! I’ve sold so many items on Vinted which is very satisfying and I can get rid of so many unwanted clothes!
It’s good :)
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T🤍🧸 –
2022-04-21
Personally I love vinted, It’s a good way to just get rid of things you no longer want and earn a lil extra money! I’ve had very good experiences so far. There are some Problems I will point out about using this app for all of you that want to start vinted. Firstly, people want things REALLY cheap, don’t get me wrong I know it’s an app where you sell old/new things but, there are people on there that will continuously make offers (it’s your choice to accept them obviously but, if you're wanting to stick to your original price tell them straight up because some won’t stop until you accept😂)Another problem is, SCAMMING. If you're wanting to sell something on vinted that’s a lil more pricey than most of the things you sell, CHECK THE BUYERS REVIEWS!!! If someone is wanting to buy something expensive and have no reviews, they are probably wanting to scam you!! Make sure to check to see that they are a good buyer& seller. BUT In all honesty just check the buyers reviews for everything you’re going to sell,people will literally scam you for a pyjama set (weird af IK😭)🤣🤣🤣 other than that the app is decent & most of the people are really nice. I hope this helps some of you 😊🤍
No customer service.
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Mattbrown5 –
2022-04-08
Vinted is fine until something goes wrong. I recently listing some vintage Denby table ware which is allowed under their arbitrary list of what is and isn’t allowed in the listings. I know it’s allowed because there are similar items, just in a different design listed in their so called catalogue. My listing was banned with no specific explanation. I reworded the listing so it was almost identical to another similar item on their. Banned again. I contacted them via the app and via twitter over a month ago and I’ve had no response. At the same time I listed as gravey boat that is part of the same set. That was allowed but no-one has looked at it even. It’s from quite a sought-after range so I don’t believe no one wants it. I just don’t think it’s been shown to anyone.
I had a similar experience when buying too. They guy I was buying from caught covid so there was a delay in completing the sale. He explained this to me and I was fine with it. They cancelled the sale automatically. Both of us tried to contact them to explain but again no response. These are the only two times to date I have tried to use Vinted and both times there have been problems.
To sum up, don’t expect any help from a human being, and done waste your time listing things in their home section.
Don’t waste your time it’s a scam!
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H4N4-1921 –
2022-03-16
Would give 0 stars if it was an option. Used to love this app, it was great for sorting through the kids old clothes and making some money back. I was selling their old clothes on Vinted and then using that money to buy them more clothes on Vinted. However, one morning I woke up to an email from Vinted saying they had permanently blocked my account, claiming that I was using it for commercial sales. I clearly was not! All of the items I was trying to sell were items we had no use for any longer or were unwanted gifts. Through reading the other reviews it seems that I am not the only one that this has happened to.
I have tried appealing to Vinted, but I get a different person each time, none of which have any idea what the last person was speaking to me about. After messaging several times I am now being ignored by customer service!
Absolutely appalled and shocked at how awful Vinted deal with things. Upon reading their guidelines, I should have been given a warning before hand and told which items went against their policies, which I did not get. Vinted have violated their own policies in several aspects with how they have treated me!
Seems that once you have sold a few items and made more money than Vinted want you to, they block your account and accuse you of using it commercially!!
I could go on and on forever about all their flaws, and why not to bother!
Does not support sellers
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ir8apps2080 –
2022-03-09
When I first downloaded vinted, it was with the intention of selling. Selling on vinted has been all good up until now, and I am currently very unhappy with the customer service and it’s support for the sellers on the app. I recently sold a pair of leggings, described to have a small hole in the back that could be easily stitched and a photo of the back of the leggings. I am a very polite and considerate seller, however when I sent the item off and the buyer received the item, they suspended the payment as they ‘understood’ it was written in the description but the hole was ‘bigger then anticipated’ and looked bigger on, my guess is that the hole stretched as I know myself it was very small. I told the buyer I could not refund as she was aware of the issue because i wrote it in the description. I contacted Vinted yet they replied back saying the item is as the buyer described and therefore I need to allow them to return the item, despite me having proof in the description and photo. I feel very messed about not only by the seller as they bought it aware of the hole, but also by vinted who is failing to support sellers. The app should be efficient and easy for all that use it. I’d understand if the hole was bigger than described, but it wasn’t and genuinely was a tiny hole.
Don’t buy designer goods on Vinted
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Cecilia9012 –
2022-02-18
My account got banned instantly for selling “counterfeit goods” the second I listed a bag I was looking to sell. It’s clear authentication is being done either by customer services or some sort of software. The point being whoever did it has no qualifications to do so. Fair enough some designer brands have “fakes” that are hard to tell apart if you’re just looking at a picture but this is not the case. The bag is authentic, I offered to present proof of purchase to however was interested but was not going to share my receipts on the images as I’ve seen other people do as they have my full name and address on it and other information I would prefer not to share. I was surprised to see how quickly they where to ban my account without even an option to provide proof to them or having any sort of communication. I was also surprised as I’ve had a browse trough the app and spotted plenty of bags that are clearly fake. I’m not an authenticator but I am a full-time restoration artisan and work on luxury designer bags on a daily basis. Whoever is moderating Vinted listings for counterfeit goods has probably never seen any in their life. Will not be using Vinted or recommending to anyone in the future, specifically for anything that requires authentication.
Scammers who commit fraud!
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Emmalouiise:)rajesh –
2022-02-12
I’ve been using vinted for so long and honestly thought it was the best app until recently. I had invited a friend to the app. They followed all the terms and conditions for me to be able to receive my friend invite vouchers (£15 worth). Listed 3 items within 7 days and sold within 30 days. But vinted are telling my I can’t have my vouchers. For about a week vinted were accusing me of committing fraud saying I had created this second account which is completely untrue. And when I finally got it In there heads it wasn’t my account they then started coming up with any excuse they could to not give me my vouchers. Apparently my friend didn’t meet these terms and conditions, when in fact they did. And when I ask what they did wrong they can’t seem to tell me. There’s a group on Facebook run by people about vinted and so many of them have had this exact thing happen to them. We’re promised vouchers and are not honoured them. Which is classed as fraud! I’ve also seen post from nervous people saying vinted keeps withdrawing money from their bank. So they’re stealing from us to. They have the worse customer service I’ve Ever seen. I’d AVOID!!!! It’s not worth the hassle and potential of being robbed. I’ve reported them to trading standards so hopefully they get shut down.
scam company
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hhojdfuh –
2021-10-10
i’ve been selling on here for a while, had a few mess abouts but that’s expected when selling. i’ve had over 30 5 stars. In the past 2 month i’ve had 2 people get to keep my money and my clothing. Just recently, had a woman receive a jumper. She at first said it came puffy, how can a thin jumper go puffy? She then put a complaint in and sent in photos. Said it was discoloured, it’s the same exact colouring as i bought it as and picture. Not in good condition, only thing was it was bobbly. You can remove these by a lint roller but it was stated that it isn’t a brand new jumper and has been worn. And lastly, it was sweaty. It was washed before i sold it. My bio has no returns or refunds in it simpli because of the first time the buyer wanted to return it and i accidentally refunded her first and she never sent it out, partly my fault that time but vinted didn’t help me get my money back.
They never told the woman on her rudeness towards me using swear words. So when i got in contact about this, they answers the first two times no help whatsoever and the next other two where i started demanding my money back or else, they didn’t respond back.
i will never be selling on here again. Horrible company.
sort it out vinted, start looking into them and protecting us sellers who are getting scammed!
Poor communication, poor app
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itsamyofc –
2021-10-04
I have used Vinted for a year or so now and I absolutely loved it when I first started, it’s really easy to post items, keep up with your orders and ship items out. I could never really get along with any other online selling platform other than Vinted. I had shipped a parcel out one morning and was uploading my items in the evening and had had a few offers on things over night. I would check my app religiously every morning and everytime I had a spare 5 minutes. I had woken up to see my Vinted account had been banned, I hadn’t been given a reason as to why either. I have tried multiple times to appeal this as I was a top seller with almost seventy 5 star reviews and in my eyes hadn’t done anything wrong to have been blocked from the platform. Everytime I have tried to reach out they had sent me a notice saying a member of staff would respond soon and it has taken almost 2 months and 4 emails and nothing has changed. I was never compensated for the parcels I had sent out and Vinted had kept my earnings! I would have given this app a 5 star review a year a go but it doesn’t even deserve 1!
Any issues? Vinted don’t want to know
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Jake ZG –
2021-09-15
A few times I’ve had to interact with customer ‘support’ 1) because my account was locked out due to Facebook account migration errors, this was never fixed and resulted in £30 worth of transaction lost as I couldn’t send an item where I could access buyer details, e.g. address 2) where buyer claimed parcel was never delivered but it was, as verified by courier… Vinted simply didn’t want to know. Worst of all every time you attempt to respond to customer services (no phone number) through messenger a new ticket is created, meaning you never actually get to have a conversation with ONE person, instead your issue is thrown around the whole office with no one taking ownership, it’s so tiring having to explain your problem again to every new ticket and customer service personnel, it seems to me they create and arduous and delayed system to reach any sort of resolution with customer services, for the sole purpose of avoiding the issue and KEEPING YOUR MONEY! Vinted is an absolute joke of a service, works well when you don’t need them, i.e. you just sell your stuff to people, using their app created many moons ago, BUT as soon as you need to contact Vinted you’re faced with an invisible entity full of spectral message dodgers.
Really good concept!
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VintedS3ller –
2021-09-14
The concept behind Vinted is really unique and works well most of the time, it relies on both the buyer and the seller updating the app in various stages in terms of updating the dispatch of the sold item and the buyer confirming when the item arrives with them. There are a few different courier types that are automatically assigned when selling, which include Hermes and Royal Mail. All of which have QR codes on the pre paid postage labels which when scanned at the destination update the app as to when the sold item has been dispatched and arrived. Meanwhile any money paid to the seller for the item is kept in holding as a pending balance until the buyer receives the item and confirms everything is ok, which can cause some problems when dealing with inactive or argumentative buyers. Then the money is released to the seller and they can transfer it to their own personal bank account. The app has a great platform to sell items to make money and relying all stages of the buying and selling process are checked off it can work really well. I have had an item lost by couriers and also returned by a courier before allowing the customer the 10 days allocated collection time which can cause problems, and as much as Vinted is safe and offers the checklist format to ensure both buyer and seller are protected it does rely on multiple party’s to ensure the process is successful which can go wrong.