2026-02-08
Good
Easy to find stuff
Updating
-13
#79 in Top Free Apps > Health & Fitness
Description
With the Places Leisure app you always have your facility in your pocket with quick and easy access to book your favourite fitness classes and activities. Get up-to-date information, news, fitness class timetables, public swim timetables, offers, events and receive push notifications for important news.
FITNESS CLASS TIMETABLES
Get real-time access to your centre’s timetable for classes, including times, fitness instructors and class description.
FITNESS CLASS BOOKINGS
Check availability, make a booking, amend a booking and cancel a booking – all on the move!
SWIMMING TIMETABLES
Get real-time access to your centre’s timetable for swim sessions.
82 CENTRES AVAILABLE
Find out about our opening times and facilities at 82 leisure centres across the country.
NEWS AND PUSH NOTIFICATIONS
Instantly get notified of centre news and events direct to your phone. With our app, you’ll immediately know when there are new events or classes, ensuring that you’ll never miss a thing.
OFFERS
Get push notifications for new offers so you always know about special promotions.
MEMBERSHIPS AND ONLINE JOINING
View our different types of membership to find the one which best suits you and join online.
CONTACT US
Easily contact us with site telephone numbers and email addresses or view directions and maps.
SHARE THROUGH FACEBOOK, TWITTER AND EMAIL
Share fitness classes, news, centre information and offers with your friends and family at the touch of a button
APPLE HEALTHKIT
We also use HealthKit to allow users to share their activity and workout data with the app. This data is used to incentivise users to stay active.
What's New in Version 109.82.1
Thanks for using our app! To make our app better for you, we bring updates to the App Store regularly. Updates will include new features, fixes and performance improvements.Bug fixes for gamification badges.
Information
Categories
Version
109.82.1
Size
125.1 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 15.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Arabic, French, German, Indonesian, Italian, Norwegian Bokmål, Spanish, Thai
App Store: Customer Ratings
Ratings & Reviews
4.2 of 5 (12,889 Ratings)
App Store: Customer Reviews
2026-01-31
Not Great
The app doesn’t allow me to make bookings even though I’m a member, it only shows the option to book and pay, even though I’ve set up a monthly subscription
2026-01-29
Keeps crushing
Keep crushing at least twice a week
2026-01-24
Horrendous
Joke of an app
2026-01-17
Terrible app and even worse customer service
App is not user friendly, navigation is confusing and trying to book classes and get a confirmation is a joke. Customer service today was nothing short of condescending. You need to up your game, David Lloyd is so much better.
2026-01-17
Worst app ever
The worst app I have ever used !
Couldn’t log on and needed the centre to do so on a computer then the next day same again!
Made booking which didn’t go thru
Absolutely a waste of time
2026-01-13
Just logs out
This would be an ok app if it didn’t log you out of your account as soon as you load a new section. Very frustrating!!
2026-01-12
Daniel
A person who works in this place has a horrible attitude towards kids and even if they are nice he still is rude overall the place is good and its just my opinion
2026-01-09
Hopeless
The app continually asks me to log in. I have reconfirmed my password numerous times.
2026-01-06
No classes available
I am cancelling my membership soon I've logged on to see yet another month where there is20-30 people on a waiting list! Too many customer and not enough classes so paying for a membership I cannot use!
2026-01-05
In-operational buttons
When trying to check the account info like payment, and some other details, it doesn’t show anything..
2025-12-30
Poor communication
No way to amend bookings, no one answers calls or responds to messages
2025-12-27
Awful
Impossible to use
2025-12-26
Very basic site
Can’t actually change or edit a session once it is booked. This is something that almost all Apps allow you to do - please fix and update! Thanks
2025-12-15
Sarah
Shocking App will not let me book for almost 1 month now, it is impossible to to get hold of anyone to contact, I have sent 4 emails now and no response!! I will just cancel my membership!
2025-12-15
log in issues
doesn't let me log in to my account
2025-12-13
Can’t cancel a booking…basic stuff
Trying to cancel a booking but somehow that’s not possible on the app. Been on the phone waiting for someone to pick up now for about 30 mins…complete waste of time.
2025-12-02
Worst swim app EVER
I’ll start by saying I work in IT and know how to use apps and I understand security…. All I want to do is monitor my children’s swimming lesson progress. I have never been so angry when trying to log into something. This is literally the worst app… and I am forced to use it!! Whoever made it so you have to log into the HomePortal EVERY SINGLE TIME needs to consider their career choice and think of changing to something they are not useless at.
2025-12-01
They keep messaging with the app
App has to be logged in everytime does stay logged in at all and slow to load
2025-11-26
App poorly designed
So many issues with app. Usually very slow to respond. When making a payment sometimes asks for CVC sometimes doesn’t. Often page freezes totally so never know whether payment taken or not - have to open emails to see if confirmation email has arrived - if has can go back to frozen screen and log out. Even when logged in it is impossible to explore membership options as asked to log in again but it doesn’t recognise the ID and/or password even though same as logged in before. Maddening app
2025-11-18
Painful
New account hassle from the outset.
2025-11-08
Places Leisure
I received a very pleasant and professional welcome to the Centre by Morven and had my first swim and now looking forward to using all the facilities.
2025-11-07
Dreadful. Not user friendly.
Probably the worst app I have and can’t avoid it for swimming lessons. Doesn’t stay logged in, can’t use with finger ID, even keeping it open it shuts down. Have to stand at the gates to the centre to log in scan in. Painful. Staff at centres are fed up of us moaning how bad it is.
2025-11-07
Changing rooms
The floor leading to the pools is always soaking wet and very slippery. The life guards make no effort to brush away the water. The water in the main pool is on the cold side of comfortable. The toilets are clear and odour free.
2025-11-04
Good app for bookings in advance
This is a simple and easy to use app for bookings in advance of visits. I only use the Centre for swimming so it limits my review.
It would be helpful if the Just Swim and Lane Swimming filter button could be combined so you see all the main public swim sessions in one view.
Also, it’s frustrating that as soon as a session starts it disappears, could the filtering be based on the end time of the session? Some swim sessions are up to 2 hours long and they disappear from booking which limits visibility.
2025-11-04
Worst app I’ve used in a long time
Have reset my password multiple times and I can’t log in or link my membership card to the app…
Listed center info doesn’t even list opening times… very poor designed and functioning app.
2025-11-02
Poor Communication
Not able to log in to courses hub to check on swimming progress. I have emailed the company to ask for further assistance & no one has reached out. I’ve tried to off load the app & reload, changed passwords etc but it’s still showing incorrect password/username. Incredibly frustrating!
2025-10-29
Could do better
No variety of class choice in 2 years, fire alarm mid spin class every week, cafe tables all taken by kids not buying anything, reduced cafe hours school holidays, closure of cafe in soft play
2025-10-26
Doesn’t work properly for me
Have to repeatedly delete and re-install the app. Functions stop working after a few days, specifically the book-a-class option.
2025-10-26
Just dreadful
So bad it’s like it was designed by a task on the apprentice. I’ve reset my password 3 times, gone back to the app typed that same password in and been told invalid password. Absolute joke, so bad it’s actually embarrassing
2025-10-21
Loggin at Tewkesbury
A lovely lady called Angie was most helpful to me today, setting my details up on my iPhone. I would never have managed without her help and she was so cheerful it made me feel good about joining the gym
2025-10-07
Poor
It has not been set up correctly
2025-10-07
What is the County ?
When making a payment and filling out address details, a user is asked to supply County. That may be relevant for some parts of the world, but on the whole for the UK a postal code is enough. And County is a mandatory field ?! This is so not relevant. For example: what County London is in ?
2025-10-03
Awful
Awful app, even worse receptionists
2025-10-02
Kathy Livick
Just started using app today really useful thanks
2025-10-01
Complex and doesn’t work
Really bad app that continually asks you to log in even if logged in and moving between pages in the app. Get it fixed or give to a better provider!
2025-09-30
iPhone Alerts
Generally good app. But I don’t get alerts when I am on the waiting list. So miss classes
2025-09-30
New App not working properly!
The new App isn’t working properly and is hit & miss… cannot see any of the sessions other than going through the process of changing the password again and again from the email notification that there will be a new App for booking after 05/10… reception cannot book you in either… it’s very cumbersome and not great friendly to use any longer….
2025-09-27
Cannot login
It is impossible to log in to your account. The reset password feature doesn’t work.
2025-09-26
Functional App
Good, functional app that works effectively since the migration.
Can the dev go further and integrate my user QR code into Apple wallet?
Would be much easier using the SDK for the the pass to pop up in my iPhone screen when arriving at the gym to scan in quicker.
2025-09-13
App
Terrible app reset password and tried to login again then said credentials don’t match
2025-09-10
Horrible app
Very long time not working well , all the time logging you at then not recognised the password, creating new one and still same!!!
2025-09-08
Circle of confusion
Maybe I’m missing something but I don’t understand why I can see my account details, payments etc but not my course bookings. I had an email confirming a course booking but the app says I have no bookings and I can’t sign into the course hub. Is that a separate account? Is it possible to make and manage bookings without using the app?
2025-08-31
Terrible app
As a new member hard to see where to register, then when found password not recognised, then reset doesn’t work, no email link sent. Cumbersome to use and flow not good. Disappointing feels like a school project first go at making an app.
2025-08-19
Good
Amazing
2025-08-18
Logon
It never recognises my logon!!!!!
2025-08-17
Unclear
Not clear
2025-08-14
Induction
Great induction by staff at Riverside Norwich
2025-08-12
Poor
Really poor now… need seperate sauna from all the creepy men in there.
2025-08-06
Pilates in a raincoat
Excellent class but studio 2 was like stepping into a freezer. It did not warm up enough to take my raincoat off so I had to do the class in a full length coat. Class was at 13.30 4/8 - the room could have been checked that morning
2025-07-16
Worst app on the planet
Slow, times out randomly, this morning it’s taken me 15 minutes to book a lane swim as it constantly hangs then times out when I press the book button. None of the buttons have any indicate you’ve pressed them like an animation, so as a user you don’t know if the app has recognised what you’ve done. Just terrible and it has been for years. Log on today to find out I have a fine on my account - why?!
2025-07-01
How hard to sort a small problem out
So on joining the receptionist ask for my name then email. With out knowing at the time she had put the wrong information for my email address in and was also given the wrong membership. The following day I was going to cancel as I already paid for my son and did not want to be spending £100 a month. Luckily I know the manager of the gym and he was able to give me the correct membership which resulted in having the price. So the first one was cancelled and the correct information was then added and I was told all other details was deleted. This turns out not to be the case and who ever they had sent all my details to seems to be able to keep changing my password and has the subscription still live and on looking I would have been paying for two monthly subscription. I was trying to explain to the receptionist last week what had happened and she just ignored it and was to lazy to type my name in fully so then we would ld have seen the problem. Now I’ve got to waste my time in going to sort this problem out which has resulted in me receiving loads of fake emails and texts and if I had not seen double the cost of membership
2025-03-24
Over 50s Keep Fit group .
It was really good. I’m so glad I went last week and I’m going again this week. It was good fun and although I used muscles I hadn’t used for a while I didn’t ache the next day.
2025-03-03
App fine but sooooo slow
The app is fine in principle, easy to use and no problems with navigation or finding the booking area however when I click on a day it takes probably 30 seconds to load, if it doesn’t time out and then at least the same again to click on a class and then book. It just makes the usage very frustrating! Is there a way to speed it up? Can I activate some kind of cache for the classes? Any assistance greatly appreciated!
2025-02-28
It does not even open!!
I’ve my account set up, I can log in online. I downloaded this App by clicking on the link I got in the email from the gym. The App downloads but when I click on it to open it, it doesn’t work, I get an error message saying ‘Service unreachable
Could not reach the service (unknown error), please try again later. [MFA1001_200]
Try again’
There are no details whom to contact with any issues, it’s really frustrating!
2025-02-22
Room for improvement
The user experience could be improved vastly if the timetable could be updated for cancellations or late changes. If a class is cancelled this could show on the app, notify those already booked on and prevent others booking. Similarly for class changes. Currently we rely on someone calling us from the gym and this often does not happen.
When classes are full the waitlist seems to drop to zero 2 hours before the class start time. Why? People still cancel in that time
2024-12-27
Useless
I started using this app when my daughter started swimming lessons. It worked for a total of three weeks and has refused to let me login in since. It says I have the wrong password (which I don’t). Tried to reset but won’t send the email to do so (not in any other email folders). Tried looking on my online account but gives no info, can’t even see my daughters swimming lessons listed as a membership anywhere. So frustrating as it was really useful to see her progress and where she’s struggling, now that’s not possible and the app/website are literally useless. Can’t do anything other than stare at my own email and home addresses, not exactly anything useful 🤦🏻♀️
2024-12-14
Junior Bookings Functionality Is Flawed
My daughter has a Junior Membership with Places, and one of the key benefits is same day (off-peak) badminton courts are free of charge (when booking via telephone).
If using the App, the badminton court booking option doesn’t recognise this benefit and offers a court booking with a standard £ off-peak fee (the App should be configured to auto-apply ‘zero cost’ at the time of booking (same day bookings only)).
Hopefully, the App Developers will take action & provide a fix into their next App release.
2024-11-10
Horrifically Painful
Endlessly times out. So slow, a terrible upgrade and they should have saved their money and stuck with the previous version (which wasn’t great either).
On the odd occasion it does load quickly it takes you to book a different class than the one you pressed on because there’s some sort of lag and if you don’t realise you end up booking something you didn’t want.
This app is a huge frustration amongst fellow gym attendees and further investment is needed to get this right. It’s easier to phone and book. Simply antiquated.
2024-10-12
Won’t let me create an account
I’m trying to register an account via the app, but it keeps telling me that must enter a valid email address. Every other site I use recognises the email address, but this app seems to believe it’s not valid.
Absolutely nowhere to email for support regarding this, so leaving this review seems to be the only option! No account means I won’t be able to book sports facilities!
2024-10-08
Still taking payment for a service I cannot use
Although the app is ok for booking sessions there is one major flaw. I am unable to cancel my membership. I was on a summer membership for the lido, and now winter is approaching I can no longer use the lido (I would have to become a swim club member). I then emailed a company who set up my direct debit to cancel my membership. However, despite doing this, a payment was still taken out of my account this month. Firstly, make this an automated process. I should just pay for the summer months and then it should cancel once I have no access to the facilities. Secondly, how can I now cancel my subscription? I haven’t heard back from the company which handles payments and now I have paid an extra month! Please improve your payment subscription system.
2024-09-18
Recent system change
Hi , there seems to be a problem with the booking mechanism since the recent system change . Classes are showing as full ,with waiting list yet the classes aren’t full when you get there, is there a known issue that is being looked at? Other than this glitch the app is great . Thanks
2024-09-09
App is OK - performance is really poor
App functionality is fine, but the loading performance is really poor. Gotta improve your infrastructure and loading times.
Consider ways for people to set the activity they are interested in, so you don’t need to serve unnecessary data on each date request.
Trying to load any date now at midnight is impossible and get response timeouts..
Also had a bug the other day where I selected an option from 7pm in the list and the app somehow managed to select something from 9am and booked it.. causing me to get a fine. Fortunately the gym was great and removed that.. but it shouldn’t have happened.
2024-09-02
Can’t access
It’s been just on a week now since the new app launched and I have had so many issues getting it to accept my membership email. I’ve deleted the app, tried to reset the password, called my centre for support and still not working. Please advise what to do next as I’m not able to access and book classes or sessions for my kids and I which kind of nullifies the point of having the membership at all. Thanks.
2024-08-23
Everything has gone wrong with your booking system
The design of your system has so many faults and is impossible to use . The internet is full of complaints. You need to make it clear and user friendly. Check Tooting Bec Lido users messages online.
And at the moment you are trying to charge me £9.99 when as a Senior I should be paying £5.50 .
Please input correct data to my account
Carol McCallum
2024-08-12
So Slow!! Please do something
The new app takes over at least a couple of mins to open the calendar and when it does, it comes up with an error “Request timed out” please try again later!!
I am pretty sure if someone in the data analysis team looks into the data since the new app launch. There’s prob a huge drop in people booking classes because it just fails to load or is very slow.
2024-07-07
New app, same problems
This app is not an upgrade from the last. I have tired logging to my account and it either says invalid or error, I have then tried re setting my password numerous times and when I try to login after re setting my password it says error. Any time I am trying to book a class or a lesson it says error. I don’t see the point of this app if it doesn’t work. Please fix this
2024-06-25
Basic improvements needed
1) The app does not appear to support autofill of the user name and password from Apple Keychain. Besides being inconvenient, this encourages the use of less secure (i.e., easy to remember) passwords. 2) When scheduling multiple events (using the Make Another Selection option), the dropdowns do not persist. This means tediously reselecting all of the parameters for the desired event, rather than the simple option of just selecting another date.
2024-06-09
Potential data breach
Downloaded the app as requested. After a constant back and forth between logging in and errors, I eventually managed to get into the app. I immediately switch on two factor authentication. Within 3 minutes of navigating it, I was booted out and told to long back in again. I go to use the same password, and it is incorrect. I then get a huge spam of emails requesting the log in codes. I go to change my password, which seems successful, go to log in with the new password and the app still won’t let me in.
I’ve had another spam of emails sending me access codes which I have not asked for. There’s no direct links to help on the emails, and offices are closed so I can’t contact anyone. Tried contacting the sports centre I go to directly and they said there’s nothing they can do about it. Please check my account and ensure it’s secure. I will be emailing now and attempting to call tomorrow. Not good!
2024-05-29
Unable to change password
I can no longer use my iPad to book classes, always says a booking is being made! Not by me !
the app wouldn’t let me put a password in to change, in password box , tried again says not in use..
bad enough now I can never get in the only classes I like without not be able to check in .
My membership beginning to be a waste of money
2024-05-27
Thank you for the virtual body pump workouts🌸
Thank you so much Dear People that you have brought more body pump virtual workouts, they are so good and I like the virtual team , they are amazing. Please bring some more virtual workouts with different times seven days a week , at least every day please as it’s so convenient and the Studio 2 is lovely with different lighting colours and equipment 👋🏋️♂️
Thanks a MILLION
YANA
2024-05-22
Takes forever to load anything.
This app looks, at a glance, way better than the old one ie more user friendly and accessible.
However, I find anything takes so long to load. Going on each day and then onto each class to book just displays a buffering symbol for between 20-30 seconds every time. This means booking classes is a task in itself as it takes so frustratingly long!
2024-05-05
Potential to be great
Massive improvement on previous app. Initially when launched it was great but has now slowed down to painful speeds. Often have to click on book/cancel twice to get app to register the instruction. The processing of any request is ridiculous. 20 minutes to cancel a class tonight and still getting error messages which will result in fines if I don’t turn up to the class. App updates haven’t fixed speed.
Incidentally, the app is rated 17+ yet you need to use it for booking junior sessions. Bit of an oversight somewhere!
2024-04-08
Useless as can’t see or book individual swim lanes
Very frustrated user (previously used Active Northumberland app with no issues). This new Places Leisure app is totally useless for booking swim lanes. There is no way to see which lane has people already booked in it to tell how busy it might be and it only shows “total” places. There is then no way to book onto an individual swim lane either. This means turning up to a swim lane is now a complete lottery as to how busy or quiet it might be
2024-04-08
Would not recommend!
Have been trying to book bowling for a week now, going on the app on different days. Does not work! Lets you book a date, time and players, try to proceed and pay and a message comes up about pop ups. Ive changed all settings on my phone to allow pop ups and still no different. My husbands tried on his phone, still no joy!
Never had this problem when it was active northumberland!
2024-04-06
Not impressed!
Having previously used the Active Northumberland App on many occasions, without issue, this one is not as user friendly. Not as informative and it has an issue in that I was unable to make bookings on the app on my phone as kept getting error messages about pop ups, despite having adjusted this in my phone settings. Had to go on the website on a different device in the end, as could not get past the error messages after 2 days of trying. If people are expected to rely on this they should make sure it is fit for purpose first.
2024-04-01
JOINING ONLINE IS A SHAMBLES
I star because I couldn’t give zero stars - which is all the online site is worth.
Membership options for Adult 3month up-front option gives the price for a concessions rate (but hides the fact that it is a concession rate). Senior rate options are not available to purchase online and neither are Concession rates (unless of course you try to book as an Adult and then find out the reduced rate is not actually honoured as your not eligible). Disgraceful! Morpeth had a newly built facility at a cost in excess of £26 million only a year ago, it was great until these jokers took over!!! Absolute Shambles!
2024-03-31
Much better!
This is a much better app - love the option to add to calendar and see the classes that are available.
However! It’s adding me to notifications that I haven’t requested - when a class is full and you can request to be notified. Apparently I have but I don’t get the notifications?!
Anyway to stop/undo this? It’s like it’s set for certain classes every week.
2024-03-16
Please add push notifications!
Having the app is brilliant. It’s a central point on your device to book classes, check session times etc.
However, it could really benefit from having push notifications for free class spaces (when ‘notify on’ is enabled) or a reminder for booked sessions to help avoid the fine.
Only having Email notifications doesn’t help as most people don’t receive email notifications immediately on their device and it’s very difficult to get booked onto a space when it becomes available.
In addition, booking junior gym sessions is very inefficient with the current system, which is to phone a centre directly. Some centres don’t answer the phone, especially in peak periods. It would be much easier for the customer to use the app to book these sessions for their 11-16 children.
Finally, the app also crashes every time a session is booked. Then you are left unsure of it is booked and have to wait for it to restart in order to look at booked sessions.
2024-03-14
The swimming part
3 weeks on from this and it’s shocking, trying to book anything is so random, have been trying to book lane swimming for the last 2 hours and the same error message comes up
Please sort it out
The app is much clearer and easier to use in appearance however many times when trying to book swimming it gets so far then won’t load, this happens around 6 AM , during the day it’s better
2024-03-14
ERROR 404-page not found
Tried to cancel a class today well before the 2 hour deadline using the previous version of the app. I wasn’t able to access it - Error 404 -page not found. Forced to download the new version of the app, even though the previous version worked absolutely fine for my needs. Tried to log in. Says my login credentials are invalid. No reason why they should be as I haven’t made any changes to my password. So I tried using the Forgotten password button. And guess what, I get a response “Error 404-page not found”. All the time this has taken has taken me over the time mean I will now get a fine. I am unable to viewing any bookings or make any bookings. And I use the gym daily at the moment. There was not even any communication about a cut off date when the old app would become inactive. This is all extremely frustrating! And has taken an hour already. Technology is supposed to make life easier!
2024-03-13
Why is it always so slow???
It used to be slow but easy to book classes 2 weeks in advance but now I only see one week schedule and even it is stuck at the last day. They said they improved the app but I don’t see the improvement much. If it works and I can book smoothly, that is great. But at this moment I do not see the improvement. Disappointing
2024-03-03
Improved layout but can be improved
New app’s layout is a significant improvement on the old app’s. However it is still difficult to search for a particular class. The app allows a search within a particular day but not a search across a week. To find a class I would have to search one day at a time.
2024-02-25
So slow
The new layout is better overall than the old but it is so much slower and time outs a lot. The amount of time spent on booking a class varies wildly, from instantly to 5 minutes. I wondered if it was my new mobile provider but it doesn’t happen with my other apps. The in-house checking in system doesn’t reliably speak to the turnstiles and so I constantly get slapped with unwarranted fines which prevent me using the app at all. My moaning about it to staff at Dover falls on deaf ears.
2024-02-24
Gym induction with Kieran DC
I had my gym induction with Kieran today and he was really helpful listened to what I hope to achieve and showed me the equipment that would work well for me to achieve what I want. You felt that you could ask him anything about fitness and he seems knowledgeable but without being judgemental.
2024-02-22
A little more speed and it will be perfect
Really like the user interface.
Time out issues have been sorted… still a little slow at bringing back activities but at least it doesn’t time out all the time.
Great communication from the tech support after reading my original review.
2024-02-17
Good layout but terribly slow
I was excited for a hopefully enhanced experience to book and view classes. Whilst I like and appreciate the layout and ease of navigation it’s SOOOOO slow - every time I click on a function it takes absolutely ages to move forward or actually book a class. Really hope this is a temporary blip that gets addressed asap.
2024-02-13
I can’t book a class
This app doesn’t work if you want to book classes. Every time I try to book a class, it says the app connection doesn’t work and to try later. It’s not my phone connection, etc. Every other app works perfectly fine, it’s just this app specifically and it’s really irritating.
2024-02-13
Mrs Jackie Bennett
Love all the classes I go to but, please get blinds on the windows, when the sun shines through, it’s right in your eyes and you can’t concentrate properly. Would love to swim or do aqua but, your showers are awful, I want to take my costume off to shower ( I can’t because it’s communal)and I want to rinse my hair in cold water after washing it, ( can’t because there’s no taps)
2024-02-11
So much better than the last one.
This app is long overdue . It is far slicker, much easier to navigate through the options and by far much more user friendly than the previous app
Booking classes is much easier and syncing to calendar helps as a reminder
Much better layout and far simpler to use
2024-02-11
Poor App
This is terrible app it has so many missing features that would make it easier to use. Give me an overview of what I’ve booked in a calendar and give me a better view of availability.
If you could filter easily by class type and time it would make booking simpler. Given that everyone books all the classes so you can’t join anything is also frustrating
Someone open another gym in Haywards Heath!
2024-02-09
Thankyou
I was diagnosed with bowel cancer in October luckily they have found it early I told the staff and there support through my cancer journey has been amazing especially Casey and his friend who bought me chocolates and get well card the whole of my gym family have helped to keep me strong you should be very proud of the Wisewood Team
2024-02-08
Why?
Learn from your mistakes Places, don’t release new software until you’ve checked (and double checked) that it actually works. For extra bonus points, don’t release an update at the weekend when you don’t have people available to fix it but your centres are busy.
This “new” app is a total failure. So slow to load classes that it just times out. Fortunately (or is it deliberate?) the “cancel membership” option doesn’t work either, so I’m still here. For now. Super frustrating.
2024-02-08
New user interface, same old slow web pages
This new ‘highly anticipated’ app features a new main user interface. But delve any deeper and you’ll find that it’s riddled with bugs and very slow menus. This means that when you try to open anything it takes an age for the page to open.
The app has the potential to be a very good app, but at this rate it’s better to book via carrier pigeon or smoke signals. Other branded facilities I have visited have used a far better app that is fast and user friendly. Surely you’d take inspiration from some of those apps?
2024-02-08
Informative
Keeping fingers crossed the new Places app - which covers everything on offer - works more efficiently now it’s been updated. Infuriating to be unable to use app and must be most annoying for reception staff to be constantly interrupted by phone bookings
2024-02-06
Amazing place
I attend the Leisure Centre almost daily and whenever I am there I am met with friendly staff who will go out of their way to help you. I am at the gym ( sometimes) the pool and the Health Suite and I also attend some of the classes. Well worth the monthly subscription.