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Holiday Extras

Holiday Extras

Released: 2013-12-28
© 2023 Holiday Extras Ltd
Holiday Extras - QR Code
Version 8.2.2
4+
Download on the App Store
Version 8.2.2
4+
Download on the App Store
Released: 2013-12-28
© 2023 Holiday Extras Ltd

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Description

Fast, fun and simple to use, get the best deals on airport parking, airport hotels, lounges, car hire, transfers, holiday insurance and more - All the extras you need for hassle-free travel at great prices - save up to 70% now with the app.
This isn’t your standard travel app! Powered by HEHA!, our intelligent search, we completely tailor your trip with personalised travel recommendations and return the best deals based on your dates, destination, flight and who's travelling.
A one-stop-shop that keeps all your bookings and confirmations to hand in one secure place. With the option of easy, free cancellation, you’ll wonder how you ever managed without it!
We’re the UK’s favourite for holiday extras with almost 40 years’ experience, providing an unrivalled service to over 8 million travellers each year.
Our great hassle-free travel extras include:
Airport parking – feel like a VIP with personal Meet and Greet or Valet parking, or book cheaper park and ride deals. With prices per day starting from just £5.04 at Gatwick, £10.87 at Heathrow, £7 at Manchester and £6.87 at Stansted.
Airport hotels – embrace your early start and book a cosy hotel with a short shuttle bus to the airport, or a luxury overnight stay connected to the terminal. Combine and book with airport parking for the ultimate saving. With prices per night from just £52 at Gatwick, £65 at Heathrow, £45 at Manchester and £74 at Stansted.
Airport lounges – escape the hustle and bustle of the busy terminal and relax before your flight with drinks, snacks and wifi included.
Airport transfers – from shared airport shuttles, airport taxis, minibuses and minivans to private transfers, luxury limousines or even a private coach. Enjoy worldwide airport holiday transfers with the most trusted suppliers. Book the highest quality, safest, and most reliable airport transfers available.
Travel insurance – book award-winning holiday insurance and shine with a Bronze, Silver or Gold policy to protect yourself from the unexpected.
Car hire – with our award-winning car hire comparison, we search 60,000 destinations in 160 countries globally, including the UK, to bring you fantastic savings. We only work with trusted suppliers to give you the best quality hire cars.
Fast track passes – skip the airport queues and take the priority fast lane with a VIP Fast Track Airport pass available at most major UK airports. Eliminate the fuss and time spent queuing by booking a Security or Passport Control Fast Track pass before you go and fly through the airport.
Port parking and hotels – make sure your next cruise is smooth-sailing and find the perfect hotel or port parking option to suit you at Southampton or Dover port.
Key app features:
- Easily manage of all your bookings
- Don’t worry about data with offline access
- Breeze through the airport with paperless check-in
- ‘Watch’ extras you’re interested in and keep on top of the latest offers
- Get notified and save money if prices go down
- Manage your account – change your payment and personal details
- Chat to one of our experts on live chat 24/7 – we’re always here to lend a helping hand
And don’t forget about Flextras freedom with your booking.
Book with Holiday Extras for the most flexible terms anywhere. Easily change or cancel your booking with our smartest choice – fully flexible ‘Free Cancellation’.
With a network of over 8,000 travel agents and 4,000 exclusive partnership agreements, Holiday Extras provides all the travel extras you need for all major UK airports and ports including London Gatwick, Heathrow, Manchester, Stansted and more.
For a unique travel experience that’s less about hassle and more about holiday, download our FREE app today.
Rated 9/10 on TrustPilot

What's New in Version 8.2.2

Hello travellers! For this small update we have fixed a small bug that makes booking our products even more hassle-free.

Information

Categories

Version

8.2.2

Size

51 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, German

App Store: Customer Ratings

Ratings & Reviews

4.8 of 5 (109,497 Ratings)

App Store: Customer Reviews

2024-03-06

Charged twice- for the second time!

Two occasions have been charged twice for my booking. To make it worse I’ve been issues with a voucher for the refund and not been given the cash back. They have a ‘frequently asked questions’ and one of which is- have you been charged twice? Suggesting this happens often. So frustrating.
henwh88
Version 8.2.2
2024-02-23

Holiday Extras - way to go

I always use them for parking and hotels when going abroad - why? Firstly you can cancel right up to last minute this was great during COVID and a couple of times when I have been ill. Secondly they are excellent value. You don’t have to search around it’s all there with options to choose from. Thirdly you can get fast track, lounges etc all at same time with just a click. Lastly they are very helpful if you have a duh moment and make a mistake or cannot find something. Worth every star 🩷
Toffeexx
Version 8.2.2
2024-02-21

Great

I have used HE’s a couple of times now to book parking, transfers and airport lounges. Not only are they often the cheapest they are also reliable, the transfers have always been stress free with great communication for both journeys. This is great as you are not worrying that you’ll miss your flight home.
I will definitely be using again and wholeheartedly recommend.
miniroof
Version 8.2.2
2024-02-13

Great App

Holiday Extras is a great app, helps me find Flights,Hotels, Parking and all holiday essentials, every time I’ve used the app the results have been very good. Thank you.
Blue crest
Version 8.2.1
2024-01-20

App not working

The app doesn’t work. I press log in and a blank screen comes up. I press account and a blank screen comes up. I feed back and no one replies. So I have paid for travel insurance but can’t access it! Not great.
jobdrstfybjn
Version 8.2
2024-01-16

Holiday Extras

Does what it says and helps your holiday passage by airport parking and fast track with no bother. Also with special offers on email even more savings to be made. Good value saves searching around for best price.
sheSw
Version 8.2
2023-11-10

Indirect flights

The app doesn’t seem to allow you to input indirect flights, so that it was assumed that our final destination was where we are flying to from Manchester when, in fact, we have a connecting flight. Our return flight IS direct but the app assumes we are flying back from the outbound connecting airport.
Carol’suseless
Version 8.0.6
2023-10-23

Refunds?

Accidentally booked airport parking twice so cancelled one and asked for a refund. They would only give me vouchers to the value of the refund. I probably won’t have another holiday for 2 years. Why should they keep £150 of my money? No possibility of speaking to someone!
Ankanala
Version 8.0.3
2023-10-09

App

New app is very confusing, its not easy as the previous one.
jukakopo
Version 7.7.2
2023-10-08

Travel insurance

Quick and excellent value
Izzi+wizzi
Version 7.7.2
2023-10-03

Booking

They send you a discount code you go through the whole process and it won’t let you book. So you try again and the discount disappears and you have to pay the higher charge. Not a happy traveler .
Wilburn001
Version 7.7.2
2023-10-03

Great service

Fabulous online service, quick and efficient!!
Very happy customer 😉
Pud O
Version 7.7.2
2023-10-01

Excellent

Good value
grahamjames63
2023-10-01

Not great!

It took many attempts to get through the booking process to book parking, many of the drop down response boxes were not working and couldn’t always progress with booking. They advertise a discount for BLC holders, however when I went to book directly with the airport it was the same price.
Little Miss Poor
Version 7.7.2
2023-09-25

Confusing

Confusing to try and book for Southampton port as only set up for airport?
Great Ashby
Version 5.2.0
2023-09-18

Airport Transfer

Absolutely easy to book and return transfer price very reasonable.
Sutton-lad
Version 4.8.0
2023-09-14

Maple Meet & Greet

Fabulous service as usual. We have used this many times and it is always efficient service and we are greeted with a smile, both arriving and returning. It makes the journey stress free and even the directions were perfect this time!
Just don’t ask me to review on Facebook- I don’t do Facebook!
Sue-Ann1
Version 7.2.2
2023-09-09

Can’t reach anyone, web site not working

“We’re here to help” doesn’t allow contact as the drop down menu doesn’t work. Very annoying when companies don’t have a way of being reached by customers.
Can’t e mail, can’t phone .
Come on and get this sorted!!! You seem better on the overall reviews!!!
Frustrating help
Version 6.2.0
2023-09-08

Scammed out of £45

I had a voucher from a previous cancelled booking. I had applied this to my new parking booking yet they chose to charge me the full £102. Made a complaint instantly, still no reply nearly 2 weeks later.
Craig 234
Version 6.4.0
2023-09-07

Miss

Did not come to pick me up from the airport. Very disappointed
ata gdefuna bejakum
Version 2.7.3
2023-09-02

Parking Manchester

A piece of cake as usual, I have used this lots of times before excellent
Paul Mc Cortney
Version 4.27.1
2023-08-31

It’s a bit crap

Links don’t do what they are supposed to do and the booking info on the app is very unclear
Deekay50
Version 7.7.1
2023-08-29

Holiday extras amazing value on parking and transportation

Can’t fault them ‘best app for travel
Paul karslake
Version 5.0.1
2023-08-29

Car Damaged - inefficiency / lack of responsibility

My car was damaged while parked with a recommended operator, despite evidence showing it happened on their watch. Both HolidayExtras and the operator refuse to take responsibility. Attempts to resolve this have been met with inefficiency. The costly damage to my Range Rover necessitates action; legal recourse is being considered. I urge HolidayExtras to address this matter urgently and reevaluate their customer service practices.
mr. Dhesi
Version 4.9.1
2023-08-28

Car registration

It impossible to enter car registration, as soon as I entered the first two letters it wouldn’t let me enter any numbers. As soon as I attempted to amend this the field was deleted and I had to start again and so entering a loop that was impossible to get out of. When I eventually completed the page with incorrect Registration, so I could proceed, I went back to amend the car details and the site had the gall to state it would not charge me for the change. VERY frustrating and a complete waste of time.
dis. stressed
Version 7.5.1
2023-08-19

Great value

Simple to book been using for years
getting lower
Version 6.8.0
2023-08-19

Mobile app

Very poor mobile app , very hard to read details when selecting parking . all very small .
Put in flight details had no search so you have scroll through 100’s of flights ,
After booking parking and details in the app are all about the flight with no info about the parking location or times - pretty useless.
JM1278
Version 4.26.0
2023-08-18

Airport parking

Downloaded the app very easy to use quick quote and very reasonable always use this amazing company.
Honeydogone1
Version 7.6.0
2023-08-18

Review

Good service
Grizzlehen
Version 4.1.0
2023-08-12

Rubbish app

2nd time trying and your app doesn’t give correct options, going through process of cancelling again and getting a refund, obviously nit my fault so I expect the whole amount refunded of £64.79 asap and will not use you again.
S Griffiths
GriffiSan
Version 4.18.1
2023-08-12

Great app for all travel needs

I have only recently downloaded this app and have found it to be extremely useful for keeping all my trip needs in one place. Even my old bookings are shown. The only thing I cannot fathom is why a booking made for May 2024 shows up on the Trips page but doesn’t if I go into my Account page and click on Your Bookings although a booking for next month does show. Just seems a little strange but still a great app to have in your pocket.
Les208
Version 4.10.0
2023-08-08

Ease of use

Very competitive and detailed with most useful extras, 5 stars all round.
butcher DC
Version 7.7.0
2023-08-06

Meet and greet

Fantastic service thanks well done
Holly1minnie?
Version 6.5.2
2023-08-05

Great Service

The title says it all
DGF16
Version 4.12.0
2023-08-05

Holiday extras

Love having everything in one easy access app
Amimelorel
Version 6.11.0
2023-08-04

Easy to use

The App is easy to use and it gives good prices. Handy.
Amazon07
Version 4.24.1
2023-07-29

Rubbish App

The App does not update to the current bookings. I have deleted the App and reloaded and the same applies. All I get is 2022 bookings. I try to give feedback on the App, that doesn’t work either. Please sort this out. Thank you
snackritter
Version 6.4.1
2023-07-29

Fantastic

Always great service and very accommodating. Thank you again.
Claudi333758
Version 5.1.0
2023-07-27

Easy and accessible

This is a really easy to use app for all I need before my holiday. Too easy probably as I rarely look anywhere else now!
Devonsmummy
Version 4.13.0
2023-07-25

All ok

Good
DTR615
Version 7.0.0
2023-07-23

Way too much overhead for parking

An email would have been sufficient. Why the need to install an app just for airport parking!
PocketfulOfGravy
Version 6.1.0
2023-07-21

Great company

I have used holidays extras for a few years never let me down once nice polite drivers always willing to help would recommend them to people
Tulip/Tiger
Version 4.27.3
2023-07-19

Technophobe Friendly !

All very easy to use and informative thank you!
DJ Cluekess
Version 6.9.0
2023-07-18

Easy booking as per normal

I always use this site it’s easy good hotels and price thank you
psuboy1162
2023-07-16

Simply terrible

You have to try really hard to make something this bad. Difficult to sing in/register event harder to book something reliably.
SpringyBoy
2023-07-13

Safe stay

Great secure facility, wish the guys helped with the luggage. Amazingly expensive worth considering taxi and leave the car at home.
p.....d already
2023-07-10

Brilliant

Great App , great prices for airport parking and travel insurance
Mr motivated
2023-07-07

Mr Mike

Brilliant, so easy
Mclaren Mike
2023-07-03

No receipt???

Booke some parking. No access to a receipt required fur my business trip. Poor
jetskihubby
2023-06-29

Best value hire cars

I always use this service for my hire cars when travelling overseas and get a great deal with no hassle.
meharibear
2023-06-24

Voucher

After spending ages trying to sort a voucher problem out on line. I emailed in and Natalie kindly replied giving me the info required. I then called and spoke to Gilo (apologies for spelling). She was the most helpful lady out. Sorted my voucher and parking all booked. So nice to speak to kind people. Thank you 😊
Sneeze23::
2023-05-16

Will never go away without booking the lounge and fast track security again

Absolutely makes my holiday hassle free booking the lounge and fast security. Would recommend both emserbices to anyone as they are a great price too
LadyKing74
2023-04-21

Fast track not easy for all terminals

Great service, easy to use but no matter how hard I tried I couldn’t get security fast track for Terminal 3 at Manchester Airport. It kept giving me for Terminal 2. In the end I purchased T3 fast track security from the airport direct. No complaints otherwise.
FifiGreg
2023-04-20

Holiday starts relaxing in Escape Lounge T1

We use The Escape Lounge every time we go on holiday several times during the winter. It is so relaxing food is very good and if you want a drink lots of choices all included. We think it is Excellent value for both of us !!
Sparkly lady
2023-04-19

Good travel companion

This app gets better as it improves. Easy to use, has some good deals and you can find what you need in one place. Very useful for busy people with little time.
101PJH
2023-04-19

Difficult when returning from different airport

It took me a long long time for the site to accept the information of returning from a different airport from that of departure. Just wish I could have spoken on the telephone. Still unsure of my booking. My payment has been taken so hoping for a smooth parking experience.
'Ull
2023-02-11

App error

I’ve been trying for over a week to get my booking confirmation but constantly get an error message, went on live chat 5 days ago and they assured me the website and app would be fixed within 24 hours and here we are on holiday unable to get our return transfer info. We asked at all transfers desks when we got here and luckily our pre paid booking had got through so got here at least. We have used many times before with no issues. I think they have serious it issues or have been hacked. Atrocious and a worry you should not have on holiday.
gjttdbjtdbjydfv
2023-01-02

Avoid at all costs

Used this company last year, with no problem, however when to book this year with them I made a mistake with the date clicked pay now and they immediately took the payment from the card they had on file (no confirmation screen before)! To check you had done it right. Went to cancel and they will only issue you a voucher, will not use them again and recommend that you don’t. USE AT YOUR PERIL
chris123777
2022-12-22

Misleading

During the start of the pandemic, I had 2 trips booked . Nobody could of foreseen the effects of Covid however Holiday Extras and TUI ( 2 companies that I have used regularly for travels) were both dreadful with shocking levels of customer service. I had to get my local MP to write a letter to the CEO to ask for my refund as I was lied to and given false information and promises
I swore never to use both of these companies so I was devastated when I booked my airport lounge with a company that then identified them selves as H E only after payment. Even if HE was selling Lounges for £5 I would stay clear
I am extremely disappointed in myself and annoyed as I always stuck to my decision
I feel cheated and again misled by HE
no nickname hate them
2022-11-18

Change of holiday dates

Due to COVID we had to cancel our holiday for earlier this year (22) rebooked holiday yesterday (23) and remembered that I had a voucher to use fir parking -It took me only 10 minutes to do this online and I have it all sorted . Thank you
FairfaxHouse14
2022-10-28

Parking maple parking

I have just collected my car from meet and greet parking booked through holiday extras and am appalled at the state of my car, it is covered in mud and looks like it has been joy ridden in a field. The mud has impacted the car with such force it has scratched the paintwork. The dispatch manager was dismissive and more concerned about his hair than my complaint. He left another member of staff to deliver a hand written post it with an email address to complain to. Do not trust these jokers with your car.
ropey73
2022-10-03

Easy to use

I have used holiday extras for a number of years now and they make it just so easy to book those extra bits like hotels and parking the night before you fly. I once got caught in a motorway jam on way to Airport in London and blood pressure went sky high. Never again.
Tigers 2 Win
2022-09-12

Great Service

Excellent value just the odd error with one booking which they constantly send reminders that my space is still waiting even though the weather booking is confirmed and paid -a little annoying!
Tommy Lock
2022-09-09

Club aspire

Absolutely awful from start to finish we was booked for no 1 lounge but this was still closed to holiday extras moved us to this 1 I can not say 1 good point about it !!
There was only 1 choose of larger none of the spirits was labelled they was all cheap brands !! There was 1 choose of a hot meal witch was some Chinise chicken then 1 vegetarian dish witch was macaroni cheese !! There was also cheese & biscuits I have been to many lounges & this is the most awful 1 I have been to 🤢 I have messaged holiday extras witch they have not got back to me about & also called them they have told me someone would get back to me but still waiting that’s 30 days ago !!
Kellycooke73
2022-09-01

Appalling customer service

They will charge you for fast track through airport but dont tell you it’s only for specific terminals- even though they advertise the others! When you try to resolve it they are not interested at all and the customer service is appalling. The chat function doesn’t work and you can’t speak to an actual human. When you tell them the issue they literally stop the chat! Dont use this company!
unhappy customer 671
2022-08-15

Lindsey

Used Holiday Extras a few times, mainly for airport stays/parking etc. Always had a smooth booking, (I’m not the most confident of online users but this site is very easy to use for us of the older generation)! Thank you
lindleys h
2022-08-01

Useless Discount

Travelling quite a few times a year, I’ve used Holiday Extras for a number of years and usually get an email sent offering a good discount. However, after booking our summer holiday for next year (2023) we received an email offering a discount but on trying to use it, it doesn’t give any discount at all. Why carry on sending the discount emails if you’re not going to give a discount?
95Catherine
2022-06-18

So helpful & personal

To start,. I’m not very good at on-line etc so I asked for a call. Well I had a wonderful experience where all of my travel needs were personally considered and great advice given. Thank you - I now also have the app downloaded for future use and reference. Made my day :)
JoPM7
2022-05-29

Yet another cancellation

This company is amazing! I have cancelled many last minute holidays because of emergencies. We have now cancelled another one as my father in law is going into palliative care and as a nurse I try help a lot. No travelling for the jubilee like planned but this company has made at least a little bit of the cancelling a breeze! Thank you so much!
!nurse katie!
2022-04-13

Response Service

Many many thanks HE for responding to my query when a mistake had been made in email address. You’ve corrected it and confirmation now very very gratefully received .
JPP427
2022-04-13

Good value for money

I have used Holiday extras to book hotels, airport parking and transfers. We have always had great service and found the best deals with them. I would definitely recommend using.
CurlyL123
2022-03-30

App not very good

Booked air parking on line via the website entering using my existing HE account. App unable to synchronise with my booking and show my voucher. Keeps trying to persuade me to complete another booking for a flight which I already have. Gave up and printed off voucher. Shame because have used Holiday Eextras many times and car parking has always been great (touching wood).
tangointhedark
2022-03-14

Simple, Close and Reasonably Priced

I use they guys 3 times a year for longer stays normally about a month at a time, they take the stress out of off site parking and busing back in to the airport.
I find them reasonably priced very close to terminal, when they say 3 minutes away that’s if you walk really slow, and good prices.
greylord62
2022-03-07

Great service provider

Have used Holiday Extras a few times but will do so more in the future. We lost our last holiday when France stopped taking visitors and were offered refund straight away for hotel/car park. Kept money in credit which now using. The app is great. Just type in holiday and all the extras pop up at very competitive prices and all very easy and efficient so one Happy customer!
MarmTay56
2022-02-19

Poor for any complex requests

First time I’ve ever done a bad review of an app but felt necessary. This app seems to work great at first. Except it randomly goes onto a blank screen when you are trying to fill out forms (eg to book parking) so you have to close the screen and you go back to the start. Also, adding 2 cars to one booking function is poor - it takes your payment happily, but won’t show you or email you confirmation of that second car in the ‘my booking’ screen. So you have to contact them and check to get the booking details (now currently 49th in their app chat function, which also keeps going to a blank screen!!!!!). Painful
Nik19372
2021-09-04

Online Help

I was able to use a non-flexible voucher by using my own searches online. I would have given Holiday Xtras 5 stars but unfortunately their online chat service was not helpful in finding me ways forward. However, I have used this company for many years now and I’m happy that it worked out so that I can continue to use them....
K&R1809
2021-08-23

Great company

Although not the cheapest out there for parking. For a efficiency, they are second to none.
The integrity of the company is extremely trustworthy and very easy to use.
I have been ripped off so many times, but never with this company.
Liz207
2021-03-18

Good service, plain and simple

Had to cancel a holiday due to COVID and change my parking. I transferred to two new books changing from Manchester to one in Liverpool and one in Bristol and the single cost of each was less than my original but the site handled this without me needing to do anything. Nice and easy
cully1957
2021-03-17

Amendment

Wanted to amend a booking and information on the vouchers said they can be applied when you reach the payment stage however a small amendment fee has been confirmed direct out of my credit card on file no big problem but no point in having vouchers if there is no system in place to use them I have just knocked another star off because I cannot send the review without endless attempts of creating a nickname
isthereanynickmamesleft
2020-10-26

John T

Have used Holiday extras on a number of occasions. The staff are always looking out for you and when I went on holiday last year the meet and greet service was so easy and took the stress out of the start of our holiday.
Would recommend Holiday extras. Truly professional company.
wonder why this app is rubbish
2020-07-22

Can’t update my new reg plate in the app.

I used the app last year for parking when flying but had a different car to the one I now have.
So I went on to edit my details in the app for when I need to book for parking next time we fly.
There seems to be a glitch in the app that won’t let me change to my new reg number.
I type the first few letters/numbers and it just reverts straight back to my old reg number.
I’ve tried logging out and back in and also deleted and reinstalled the app but it still does the same thing. Annoying!!! Please fix this. Thanks.
stellastar1
2019-07-13

Thanks to your staff

Yesterday (12th July) I needed to make a change to my booking as I had inadvertently booked to drop off my car at the wrong terminal at Heathrow - I had two chats online to Zoe L and Beth and then spoke to one of your agents whose name I think was Jacob. They were so polite, friendly and customer focused on sorting my mistake and within minutes Jacob had cancelled my original booking and rebooked it with the correct details. Their individual levels of professionalism were impressive enough but I suspect that also evidences good staff training by Purple Parking. I have already recommended you to several of my friends and colleagues and will not hesitate to use hi again for future international business trips. Many thanks!
Tim the Manc
2019-06-16

Easy peasy

Always use holiday extra because you can arrange everything in the one app. It’s easy to navigate and gives all kinds of discounts. Have used for the last 5 years and never been disappointed. Excellent service.
JS Falkirk
2019-05-06

So easy and no waiting for transfers

It’s so easy when you drop your car off, walk under 50 metres and then you are in the terminal and when you come back the car is already for you, no waiting for transfers to get your car back.
Stogivogi
2019-03-02

What an app

I rarely write reviews, but upon launching the Holiday Extra application I felt an overwhelming urge to do exactly that, and here I am.
30 seconds in I can say the app works brilliantly with no crashes. So simple to use even my dog could use it (he doesn’t even have thumbs)
Well done Holiday Extra, what a fantastic job x
spinnyvinnie
2019-01-13

Excellent service

We book here when ever we fly from Manchester, the last time we came was in October 2018 there was a mix up with our booking and it was handled excellent, where we were found another hotel at there cost ! Just brilliant
summer080907
2018-12-31

Useless App

The most unbelievably useless app. I made a booking and was then sent a text saying I could download this app to view it. Great I thought. But once downloaded I couldn’t log in. After a frustrating half hour of reset password requests I resorted to live chat where a very nice advisor told me that if I didn’t create an account during booking then I couldn’t do so until I made a new booking! What? No sign up, only login! So why send me the text I didn’t ask for in the first place? And why on earth can you not create an account afterwards and then add bookings? I’ve never come across anything like this before and can only rate it as a zero for wasting my time!
Blogsspoot*
2018-08-03

The update works!

Thanks for the most recent update, it’s massively helped our problems with our trips showing up when logged in. All round, great improvements and now it’s super easy to use and find everything in one place. Have spent hours playing the game too, have you thought about offering customers prizes for playing?
Nathscott93
2018-02-14

Easy start

This is great all the plus sides of Premier Inn with additional parking all together in one place.
Great for us as we regularly use early morning flights & don’t like to risk long travel in the early hours in winter time.
Helps us keep to our budget as well.
Thanks Holiday extras.
Rajamills
2018-01-27

Great support

Getting to airport is always stressful, but this makes it easier.
Sometimes there can be a fairly long wait for bus when returning to the car!
I personally like the message service online if you have any concerns or changes you may be worried about.
Gas'ead
2017-08-14

Need to be clearer about where your car is going to be parked

Personally I am not happy about leaving my keys with car parks or valet parking companies when I'm on holiday. You never know what is happening to your car while you're away. It seems Holiday Extras only offer this type of service now. That's just not for me so I'll park with official car parks at airports from now on as I can keep my keys and enjoy my holiday, safe in the knowledge that some rascal isn't racing my nice car!
I would say that Holiday Extras have taken my concerns seriously though, so at least they have a good customer service department.
Hey ho, wossitallabout eh?