What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.

Our app also comes handy when you’re already inside one of our stores.

Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!

Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.

Save the items you love the most in your own list of favourites — just tap the HEART ICON.

Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.

Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!

Don’t miss out — download the H&M app now!

When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.

What's New in Version 23.8.1

Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!

This release contains a fix that improve the app stability.

Seller

Name

H & M Hennes & Mauritz AB

URL

http://www.hm.com

Information

Developer

H&M

Version

23.8.1

Size

210.7 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 14.5 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Bulgarian, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

App Store: Customer Ratings

All Versions

4.8 (165,995 Ratings)

App Store: Customer Reviews

Aweful

–

NickDavyuk

–

2023-03-09

Version 23.8.1

It deosnt even work…

Crashes

–

HS_2023

–

2023-03-08

Version 23.8.1

Love that the other brands are now available in one place but the app can’t handle the volume of data. Browsing new in with filters on and the app crashes after a few scrolls. Now not able to see what’s new and therefore what I might want to buy! Either revert back to H&M only or fix the load issues please

Love this app, but now constantly crashing

–

Hand reader

–

2023-03-08

Version 23.8.1

Hi. I tried to find other ways to contact the developers but I’ve resorted to this. I’ve taken to using the website over the last week, as the app constantly crashes, within minutes of searching for something. Usually it’s a very stable app. I’m fully updated.

Hopefully you can fix this.

App has become unusable

–

フランツィ（＾∇＾）

–

2023-03-07

Version 23.8.1

Love the & brands and used to browse in the H&M shop app almost every single day to find new fits. But since the addition of the other brands (including the latest fix update) it’s just unusable. App crashes within minutes and can’t browse through items :(

Roll it back!!!!

–

Darikampung

–

2023-03-06

Version 23.8.1

The amount of times the app has not only crashed but then rendered my phone jerky and slow even after I’ve exited it since they added all the brands 😫 irony is the first thing I do is filter to H&M only anyway. Amazed nobody’s made the decision to roll this back until they can get it right. I literally haven’t seen more than ten products in a session for weeks. And I used to buy A LOT.

App keeps crashing

–

Kempy1983

–

2023-03-06

Version 23.8.1

Since the new brands have been added, the app crashes every minute or so, which is frustrating as hell.

Bugs Need Fixing

–

Emma98765ghyt

–

2023-03-05

Version 23.8.1

The latest upgrade has rendered the app unusable. I’ve used this app for years, but since the latest update it crashes every few seconds. I love the addition of Arket and Monki etc unfortunately I can’t actually browse any stock.

Error viewing products

–

Abbie15484

–

2023-03-05

Version 23.8.1

The app appears to be updated since I last looked a few days ago. Great as can see there are other H&M brands like Weekday and Monki on the app too. When viewing these brand pages on my iPhone 12 mini using the H&M app I scroll a few images down and the app keeps scrolling me back to the top of the page. Means I am only able to view about 3 items on Monki and Weekdays pages. I hope the app gets an update to fix this.

Rubbish app since new brands added!

–

music_guru2 (c)

–

2023-03-04

Version 23.8.1

I used to love the H&M app..not anymore it crashes after about 30 seconds if you look through ‘new in’ seems to be since they added a load of new brands. I’m not really sure why H&M haven’t sorted this out they must be losing out on sales from the app being unusable :-(

Keeps crashing

–

🥀1608

–

2023-03-02

Version 23.8.1

I have been using the app for a long time and has been an amazing experience until they added Monki and Arket which probably overloaded their space. The app crashes and closes after 1 min of scrolling!!

Disappointed.

Delivery time is crap

–

Duncan moles

–

2023-03-02

Version 23.8.1

Takes forever to get your clothes.Cant recommend this to any1.

Not working

–

ponyyyyy33

–

2023-03-01

Version 23.8.1

Is this app ever going work again? Keeps crushing for me about a month already, very disappointing experience

Constantly crashes or doesn’t load

–

DawnyDoony

–

2023-03-01

Version 23.8.1

This is a terrible app for closing while browsing meaning you have to start all over again - only for the same thing to happen. That’s when it actually loads and opens that is, as you often can’t open the app at all!

Crashing since other brands have been added

–

Keeley1997

–

2023-02-27

Version 23.8.1

H&M have just added other COS brands to their website and app and ever since, the app has crashed as if it’s can’t handle all the new items. I can scroll for 30 seconds before the app force closes. Other than that it’s a great easy to use app for great clothes and offers

Dreadful since other brands added!!

–

Hannah_9084

–

2023-02-27

Version 23.8.1

I bought from the H&M app religiously until they added Monki etc and now the app crashes and throws you out after a couple of minutes every time! So frustrating and has really put me off - sort it out H&M, you’re losing custom here!!

Keeps crashing

–

hellohrllo63748

–

2023-02-27

Version 23.8.0

I used to love this app but for the past few weeks the app keeps crashing. Completely unusable now H&M get it sorted, you’re losing a lot of sales

APP NO LONGER WORKS

–

ftcycycyc

–

2023-02-26

Version 23.8.0

App no longer works I’ve been struggling for a few weeks. Cleared cookies caches etc. removed app reinstalled. Nothing makes a difference. I can’t open it let alone log in to purchase. Sort it out.

Crashing since new brands added

–

BBT155

–

2023-02-24

Version 23.8.0

Terrible! Keep Monki etc separate

Crashing all the time

–

Katolszewska

–

2023-02-24

Version 23.8.0

App is basically rendered unusable since about a week or so ago. Crashes after a minute or two without fail.

Keeps crashing

–

atn658

–

2023-02-24

Version 23.8.0

The app used to be pretty stable and easy to use, but ever since the other brands were added (&other stories, Arket etc) it keeps crashing after a few minutes; it’s really frustrating.

It’s great having all the brands in one place but I’m guessing the app needs updating to handle the volume of new products.

Glitchy experience

–

ACakerD

–

2023-02-23

Version 23.8.0

The new &Brands category pages glitch when scrolling it’s a really difficult browsing experience. Uninstalled…

App not opening from 2 days

–

Shree from India

–

2023-02-22

Version 23.8.0

Hi, my app not opening from last 2 days. Have deleted and reinstalled on iPhone 13pro max

App crashes

–

FreddyA69

–

2023-02-22

Version 23.8.0

The app has always been pretty stable but now crashes intermittently. I’ve updated the app with the fix that was supposed to make the app more stable but still the crashing persists.

I’m accessing the app on an iPhone 12 with the latest software (16.3.1). Please fix it soon, it’s infuriating.

Not the best app

–

HackerMagic Pro

–

2023-02-22

Version 23.8.0

When I downloaded this app I chose a English market. Because when I picked my country market it was in French but I don’t understand French. The staff didn’t know what to do and I did not get my 10%discount.

App keeps crashing

–

SC8219

–

2023-02-21

Version 23.8.0

Just uninstalled and reinstalled the app. No change, keeps crashing!

It was my favorite app until it added all the other brands

–

Wardrobe library

–

2023-02-20

Version 23.5.1

I opened this app almost daily, and checked new arrivals and spent money super regularly.

Since they’ve added &other stories and arket etc, I’ve managed a maximum of 5 minutes scrolling until the app crashes.

I actually also shop most of the other brands on websites - so it’s not that they are there. It’s that clearly the app can’t cope with the volume of items or people now visiting the site.

I’ve deleted and reinstalled and that’s not made any difference. I’ve literally not been able to make a purchase yet.

Bring back filter - concept

–

Amirahvalu

–

2023-02-06

Version 23.5.1

Not sure why this feature has been removed from apps as I found it super helpful

App is not working

–

Vama12344

–

2023-02-03

Version 23.05

The app is not working

1 star 👎🏻

–

🃏🃏🃏🃏🃏🃏a person

–

2023-01-22

Version 22.49.2

So this app is very annoying because it will only work if you have your phone/iPad/iPod/tablet/etc sideways. It has only a couple of each item of clothing - all of it is extremely expensive. It costs you £80 for a pair of “wool - blend trousers “ that don’t look nice anyway! Save your time and money by getting a different shopping app or just go into town and look there!

Great for shopping if it didn’t crash so much

–

j3ssr0se

–

2023-01-10

Version 22.49.2

Love the app itself for shopping experience, but it crashes every 5 minutes

Buggy…

–

Gi667

–

2023-01-01

Version 22.34.0

Keeps crashing ALL THE TIME, Even after deleting app and reinstalling

Terrible

–

What a load of !!

–

2022-12-12

Version 22.18.0

I will never order again awful customer service waited a month for delivery and taken money I wish could mark lower

No access to app.

–

betty round

–

2022-11-17

Version 22.8.1

So upset l can no longer use the app. Not everyone wants to upgrade their phone. I’d rather spend the money on clothes!

Update not able to update on my iPad.

–

bobthe worm

–

2022-11-17

Version 22.29.0

Why can’t I update on my iPad ???????

Update won’t open

–

jonoplanet

–

2022-11-14

Version 22.42.1

I updated the app and now it won’t open.

WHAT HAVE YOU DONE???

I have now had to delete the app completely as it is so frustrating.

WHYYYY???

A

–

SHUTUPFATTYCOW

–

2022-11-14

Version 22.2.2

The app overall is alright, the only thing that really annoys me is that you can only add a certain number of items to your wish list which is both unnecessary and annoying. It would make life SO much easier if there was no item limit for a wish list

love shopping on h &m app

–

Reb40

–

2022-11-05

Version 22.21.1

I think it s one of the best apps and website for shopping clothes, much better than their competition. I just wish all of the clothes are shown on models, some just have two photos without models. It is important to see the clothes on models to see how it fits or suggest how to style the piece. otherwise the best shopping web there is! h and m rocks!

Unable to download app

–

HannStan

–

2022-11-03

Version 22.18.1

Unable to download the updated app and require an older version, but no older version seems available to download. As such, I cannot access the app or see any of my membership credentials.

Great store but unreliable app

–

scootermadbelfast

–

2022-10-25

Version 22.24.0

Terrible app several times now won’t load have uninstalled it and installed again still doing the same thing!!!

Bug

–

AliyahSim

–

2022-10-22

Version 21.21.1

I have deleted this app so many times in the last few weeks, it seems once you start browsing in the app and you come out of it, the next time you try to re open, it your just stuck on the loading page forever. I don’t know if the app has a bug or what, but I would like it to be fixed so I can use the app properly

Perfect

–

MariaLamprou

–

2022-10-17

Version 21.43.1

The best ship!!!! Thank you H&M!!

Crashes constantly

–

moffy85

–

2022-10-10

Version 22.21.0

Please fix the bugs! It crashes all the time! Unusable!!

Needs work

–

cat1378

–

2022-10-01

Version 22.26.0

Love H&M clothing but find it so frustrating I have to regularly delete the app and reinstall as it won’t work and just gets stuck. So annoying please sort it out!

horrible

–

𝕠𝕠𝕗 𝕓𝕒𝕟𝕒𝕟𝕒𝕤

–

2022-08-31

Version 22.34.0

cant order anything as payments wont go through

What

–

Lucky boy 783

–

2022-08-27

Version 22.49.1

Why was my app in Russian

Keeps crashing

–

ND Not happy

–

2022-08-23

Version 22.5.1

Keep having to remove app. Reboot iPhone 11 pro and re installing

i love h&m

–

NicoleAin'tGirly:D

–

2022-08-18

Version 22.44.0

its amazing

H&M

–

hpfan101❤️

–

2022-08-13

Version 22.11.0

Such a good app I love it the clothes are gorgeous and the app is so easy to use

Frustrating app

–

Grytski

–

2022-08-05

Version 22.15.1

Yet again, I cannot actually shop online because the app is not loading. Why do you not have a website like just about every other retailer?! This happens too often, it’s extremely frustrating.

Unstable app

–

Elenakonsta

–

2022-07-05

Version 22.15.0

Although I enjoy shopping at HM, this app has been very unstable. It shows technical issues most of the times I try to use it. I have to remove and re install again and still it will not work.

Just want to go online and not the app automatically every time!

–

Singl0

–

2021-11-10

Version 21.43.1

Finding it really frustrating how I keep getting automatically diverted to the app every time I want to just go online via my browser! I tried this at least 8 times and don’t like being taken there against my will. On top of this, whenever I tried going into the online shop from Google, I was taken through to the Chinese site?!

Also, importantly, don’t like now having to download the app to get my voucher for the clothes recycle scheme - how is this encouraging the loyalty and sentiment of charity giving?! This is monopolising on people’s good charitable intentions. I understand the business opportunity but this has gone that one step too far. So annoyed. I will now take my clothes to a more worthy charity shop. Deleting the app :(

What Joy! Online shopping experience:

–

Shahrzad1986

–

2021-08-30

Version 21.34.0

I must say I’ve been really enjoying my online shopping experience with the H&M app. Also, they’re partnership with Klarna has made it more simpler to shop online! I can pay for the items that fit after trying them on and manage my payments too. It’s great. I’ve spent less time on shopping but have bought lots more than I usually would. This is because it’s an easy and joyful experience and you can find plenty of bargains too. Thank you for making online shopping an easy and pleasant experience. 🤍

NEXT DAY DELIVERY SCAM

–

Jrsls87

–

2021-07-29

Version 21.28.1

I have paid for a next day delivery however they delivered it after 3 days. Although they have said they will refund it, which was not until now not resolved, the delivery has two missing items when I received the list. These two items are the most expensive among the 9 items I purchased. It’s just absolutely ridiculous service that after being considerate about the delivery option they would just give you an incomplete parcel. I recommend for online shoppers not to trust this brand especially when items are on sale.

Annoying listings

–

ABW32

–

2021-06-11

Version 21.21.1

The layout of this app is annoying the way products are listed. For example they’ll have just one listing for a graphic t shirt but when you scroll through the photos it’s actually loads of different designs. Then some things every colourway of the exact same item has a separate listing which is annoying too. Just hard to navigate and tell which products are actually the same. 3* because I love the review section which shows size recommendations.

Excellent Online Service!

–

juliepoppins

–

2021-05-31

Version 21.21.1

As soon as I registered online the service was excellent, member offers, discounts. Very impressed. In the past I’ve always shopped in store and quality of clothing has always been better than other high street chains. Still good to know years later H&M have not disappointed.

Let down by delivery

–

Bobbi Ellen 15

–

2021-05-27

Version 21.21.1

I love H&M I’m a plus member and do all my shopping through the app making orders every month more or less. The issue is Hermes delivery always leave packages leaning against my front door when it’s clear that nobody is in and no cars on drive. This week it was stolen from my doorstep within the hour it took me to get home which makes me so angry when the delivery man could leave in back shed. Pure laziness. I’ve been issued a refund and wAs promised 10% discount I’m still yet to receive through email

Detailed descriptions

–

GraceXVX222

–

2021-04-04

Version 21.13.1

Love the fact that they write girls dresses length so purchase can be made according to length required rather than just age because dresses can be short when selecting age. Also the description states whether a dress is lined or unlined. This is perfect for purchasing dresses for summer. The worse thing is to order a summery dress which then has 1-4 layers of lining making it unsuitable to wear on hot days. The colours are quality of the fabrics are amazing.

The best clothing app! It just works.

–

Daisyrosie

–

2021-04-01

Version 21.13.1

Unlike many apps this one works! The searches work, pages load quickly and you can save your favourites easily for payday! They also have deals for members and they are brilliant. My daughter and I both agree this is by far the best clothing app. We buy far more than we would in store.

Easy life

–

there's two O's in Goose

–

2021-01-22

Version 21.3.0

The addition of Klarna has made shopping with the app even better. I often choose items in a couple of sizes then send what I don’t want back. I can now not have to pay until the return has been completed and the price I owe has been adjusted, meaning I only ever pay for what I keep and don’t have to pay for everything then get a refund.

New Member

–

Dj77Dj

–

2020-12-26

Version 20.12.1

I’ve brought clothes from H&M occasionally until the last few months. The quality has improved and the products lines are much bigger than they use to be. The Plus+ range is also trendy and covers everything from evening wear to sportswear. I love the app, it’s easy to use and you can save items in your trolley and return later to compete purchase 10/10

Shocking customer service

–

SandraField

–

2020-12-18

Version 20.12.1

Although the website and app are great, the appalling customer service makes it very difficult to buy from you. You obviously use a Chinese call centre as they have no knowledge or responsibility for your company or products. Stating they have reserved goods for me in a store more than an hour’s drive away to be told, once there, that they don’t have the items!

I have placed one order on-line, had awful problems with the fact that your site or customer services couldn’t comprehend that we have a house name only and no number. Eventually received the goods by contacting Hermes and found the wrong colour in the parcel!!!!

Still can’t see past purchases!

–

rosie-jane

–

2020-12-05

Version 20.11.2

I’ve been using the app for a while now and I think it’s great for browsing and placing orders but for the last 6 months I haven’t been able to see past orders. Which means that now, when I think I’ve been refunded only part of what I’m owed, I can’t check what the refund amount should be by looking at what I ordered (and sent back). Whenever I click on all purchases and try to look at my online orders I get an error message saying ‘we can’t display your receipts right now. Please check back later’. Please sort this out, it’s so simple but incredibly frustrating.

So user friendly online

–

DanielaForshaw

–

2020-11-24

Version 20.11.2

I really hate internet shopping however the online size guide is perfect. It literally is correct every time when it estimates my size and some things are 4 sizes different depending on the item and how they come up, so it’s best to trust the computers size suggestion and not guess your usual size. I love the member benefits. Free delivery and returns makes things so much more easy and tempting to shop! The quality of the clothes are really good. I have a brand new wardrobe I’m an H&M addict now!!!

The search engine is useless

–

jugonite

–

2020-10-14

Version 20.10.1

There’s always something wrong with the app and the search bar is not effective. The store has a vast amount of clothes so when the search engine doesn’t work, you can never really seem to find anything. You see something in store and look for it on the app but it doesn’t come up. Even tried putting the whole barcode number, says no results. Tried searching ‘work out’, ‘exercise’ nothing comes up fully knowing that I saw work out clothes yesterday in one of their stores. The need to classify their items better and make them more searchable (googlable).

Awful Service

–

blublu sksmsnana

–

2020-10-10

Version 20.10.0

Ordered an item to collect at a store. H&M messed up where the item is to be delivered. Despite the item being at the warehouse, they can’t cancel the item but have to wait for it to arrive at a store, for the item to sit in the store for 7 days, for it to then be returned at the same warehouse. Then it has to be processed as a refund which takes a week apparently for the refund to be in my bank account in the next 14 days. MAKE SOME SENSE!!!!! A child can make more sense than the system. Why did it have to travel to places for it to return to the warehouse in order for the refund. SO STUPID and inconvenient and just so stupid! If you mess up an order, FIX IT!

Buggy needs updating

–

SmartRoadie

–

2020-08-31

Version 14.6.1

Most of the app seems ok quite clunky and slow to load, links for membership take you round in a loop! When you actually want to place an order don’t try and enter your address manually! Mine isn’t listed for some reason but the app assumed I didn’t know my correct address so auto populated to a neighbouring address a couple of streets over and saved that instead. Then when I tried to edit it manually it insists I use the populate option and I have to type something in that field for me to move on. Fingers crossed my order turns up. Then the contact number section is required but asks for a mobile number that MUST start with a 7 and have one more digit than U.K. mobile numbers actually have. Only way round this is to add a random digit to the end of my number! Poor programming. Needs an update ASAP

H&M online & App service

–

Shuttle Khan

–

2020-08-10

Version 14.5.1

I am Very happy with H&M and it’s high quality products. They do fast delivery between 2-4 days confirmed. They also not charging for delivery services if the customer have H&M membership. They do sales item online always at best reasonable prices and quality of sales item is awesome. Five star for the product and services. Definitely recommend to my friends and family to use H&M online and App.❤️👍🏻👍🏻

Improvement needed

–

mais96

–

2020-07-27

Version 14.4.1

Unfortunately h&m do not make it clear that when you actually sign up as a member, every year from that date you signed up all the points you collected in the months leading up to that date you will lose all and any vouchers you may have gained.

H&m thinks its a good idea to renew your membership every year on the date you signed up and wipe all your points off?

Also with it taking 30 days for any reward vouchers to go on your account you can never get the chance to use them if you gained a voucher within a month up to your membership renewing?! How ridiculous

No other points/member club on the high street wipes off your hard earned points so why are h&m? Totally unfair on customers and they do not make this clear, its hidden in the small print that nobody reads.

Using a Merchandise Return Card In the App

–

PamCee

–

2020-06-26

Version 14.3.0

I attempted to use my merchandise return card today on the H and M app. On the rear of the card there is a 19 digit number and I added this into the gift card for field but it required a pin. I didn’t have a pin and wasn’t aware of one.I called the H&M helpline to try to get some help but the lady there couldn’t help me and has raised an online issue about the website is not working properly.I went back and looked at my card again and the silver and black lines that looked like a magnetic strip for the card. I tried rubbing them. They came off, revealing a PIN number! Why did no one tell me about this or know about this when I called for help?

Great app but could be better

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silentcheesemonger

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2020-06-18

Version 14.2.1

H&M have a great app but I would definitely like to see more/ some pictures of the models wearing the products as this would make it easier to decide whether it looks good or not! Also, it would be great if they got a bigger range of sizes of clothes on there. I say this because I am 13 yrs old and in the kids section there is not much choice because it’s mainly for younger kids but in the adult section, if I look for an XS in anything they most likely don’t have it. Otherwise this is an amazing app and I love the clothes on here. The app works really well and I like looking at clothes for myself on there.

The BEST Online clothing for my family!

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charlottescholes

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2020-06-09

Version 14.2.0

H&M I remember shopping here when it first established in Stockholm Sweden as a young girl, I’m now living in the uk on the coast with a big family including three kids we find H&M to be the most cost effective stylish brand to clothes shop with, I’m not very tech at 46 and when I got the app on it phone I didn’t really understand how it worked, during COVID lockdown and summer arriving I went online and in conjunction with the app I have been really impressed with the services and speed of delivery!! Tack så mycket H&M!

My Kind

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Lionessaza

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2020-05-04

Version 14.0.0

H&M it’s my kind of store it’s unique in many ways I’m please they have choices for plus sizes which is a bonus. What I really like are the stretchy underwears, dresses, tops, trousers roomy enough to style to ones taste. However, the are knickers it’s sort of a disappointment as it’s actually made for European backside not wider at the rear to manoeuvres. The picture of the models are not the same as the fittings. I would like a wider upper arms (21-22”) wide. I am not bigger bust 44B last time I was measured in 2011 now gone down two sizes down. Only bigger upper arms. Love H&M

Patronne Boss

Middlesex

H&M review

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Zzzzzzbcgythju

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2020-04-12

Version 13.2.1

I like H&M because the app is easy and fast to use. I can look for things I may like so that I know what I can look for in the shop. The app is very helpful because it checks that the person who is buying the clothing and accessories are the right person by asking security questions. The H&M app has a lot to offer for women, men, children and new borns. The app is also a great help with being in lock down because I can order stuff and return it with in 100 days, the good thing is that I can pay later to make sure all the items fit.

shopping with H&M

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sam.soz

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2020-03-21

Version 13.2.1

I have always been a loyal customer too this brand over many years including clothing my babies... then children and now young adults. This is my first experience purchasing online, which has been unsuccessful- what I mean by that is, the first time I tried too buy this item (which I love) after four days I was told my delivery had been cancelled. When tracking this I was told the size I wanted was no longer in stock. (🙁) it wasn’t when I selected it!

We live in crazy times at the moment, this is just a small gift for a friend’s birthday. So I’m trying too order this item for the 2nd time as it says “few in stock” so I hope I receive it. Really hope the transaction is completed and the money doesn’t leave my account until I receive the item.. all a bit confusing.

worst app experience

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salmonrock

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2020-03-14

Version 13.2.1

I rarely bother to write a complaint, however this time I felt that I really should. I am extremely dissappointed with the consumer journey that you offer online.

First of all, my day has started with a notification (in dutch) that all my membership bonus points were erased. Interestingly, that no one even bothered to notify me about that in advance. If I knew that, I would have exchanged it for a voucher.

Secondly, I have ordered a vase couple of days ago, when it was still available and I was extremely happy about it. I recieved an order confirmation and delievery info.

However, today it turned out that it’s not gonna get delivered and I’m going to get refunded for it. Why you can’t reserve the stock when a person adds an item to a basket? I really wanted that piece, I dont need a refund!

Third thing which is not working on your website is search in store feature, it hasn’t been working for I don’t know like two weeks already.

And finally another disappointing thing is that in the Netherlands there are so many expats that do not speak Dutch at all. And H&M doesnt offer any choice to use the app in English which is very frustrating.

It’s always a very bad experience on your app when shopping. It seems that the company is living in the stone age and doesn’t bother to innovate or at least keep up with the UX trends.

Needs improvement

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charmed-21

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2020-02-22

Version 13.1.1

The H&M app could be great, but recently I seem to have encountered so many issues that I’ve stopped using it. I placed an order, paid with PayPal and received an order confirmation screen, but there now seems to be no trace of my order in my purchases, my email or on PayPal so I’m assuming it never went through. Trying to use the chat bot is an absolute nightmare and there isn’t a great method available to contact them. Also the filters for each category don’t work properly either and don’t bring up every result for the criteria you have asked for.

shopping bag loses everything...

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hhhhh_6

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2019-12-03

Version 12.2.1

so i went shopping, added quite a few items to my bag, but as soon as i click onto the icon to view my basket, ALL the items i’d put in it were erased. however, i thought this was a small one-off error at first, so i went back and added the items again. and then page reloaded, and the items lost once more. this has happened two or three more times too- please fix this, it’s the only thing about the app that needs to be urgently sorted out. the app is actually really good- it loads fast, it’s not down much, too. however, the shopping bag erasing all items is just so frustrating and annoying that i just have to give one star.

Accessibility

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puckers1999

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2019-11-23

Version 12.2.1

I like this app as it is very good that you can become a member. The only problem i have is that it isn't accessible. I’m visually impaired/blind and i use voice over, a screan reader,to navigate round. My phone.

The problem I’m having is I can’t access the app. I had no problem setting up an account. But when i go to select an item it will not read all the information. I am also unable to find the back button, and selectit. So i have to close and reopen the app. Also i am unable to access the menu on the first page when you open the app, as my screen reader can’t read it.

Would the app be made more accessible as I’d like to use it.

Thanks

Awful website and awful app

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dhdjdjdkdkdk

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2019-10-23

Version 12.1.1

I’m a big fan of H&M, but I’ve been trying to order some clothes in the sale all night. It’s taken over 4 hours.

This review - I actually cant see whwhats being Wittenberg, this is a joke but I am determined to post.

Signing into the app for my membership benefits took a stupid amount of time, with the app just not accepting text/numbers for pssword details etc. Then when I finally logged in, the clothes would disperse when I scrolled through the options. Then trying to pay?! Forget it it asks for your ohone number which it says is optional, then cancels your order because it’s not entered. Except I have, in every box where it asks for it.

The app needs serious work, or their entire online presence which seems mental

Plenty of choice but discounts are confusing

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Krevans29

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2019-10-13

Version 12.1.1

The app kept logging me out and my discounts would disappear, then when logging back in it would take you to the website rather than the app, then you’d have to wait for it to refresh to see the discount. App asked to review delivery option, for this to work you had to go back into the delivery details and accept, once back to checkout the price had inexplicably gone up by about 50pence and I had to reinput my card. I think I have a good deal but may have been able to get more if I’d selected different options; it’s hard to tell.

H&M

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1607peps

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2019-06-11

Version 11.3.0

I really love the H&M policy on recycling - watch the video if you can.

I also love the choice of style quality and affordability of their product range. A couple of weeks ago I managed to purchase a top which was 100% recycled - fab.

Love the app too. Find it very easy and quick to use and the search and filter options are really helpful.

Overall, a great place to shop and more appealing is H&M’s green attitude.

Very handy app

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Anon83?

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2019-05-17

Version 11.2.0

It took me a while before I downloaded the app. Past experiences with other store apps hadn’t given me confidence that using the app would be any better than going online. However, I’ve been pleasantly surprised. Although there have been a few glitches, sometimes in the middle of a shop, I’ve fond this app super. I’m logged in, checkout is faster, I get every notification immediately. I’d say over all it’s a great app and it’s worth the download.

Not working for me

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cecir80

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2019-04-18

Version 10.10.1

The app has forced me to update the version, and unfortunately now is no longer working for me as it requires iOS 11 or more. I have an old iPhone (because it works perfect and don't need a new one) which says that I already have the latest version iOS for this phone, so basically h&m is forcing me to change/buy a new phone to be able to use their app?! Sorry won't be using it again. Thanks

Always a great service

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Nayhill

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2019-01-05

Version 10.7.1

Yes this app is a little buggy at times and sometimes closes for no reason but I have purchased lots of clothes and found it to be a good experience. They have such a huge range that using the filters definitely helps. Staff at my local H&M have always know how to use the rewards and add points so overall it’s one of my go to apps. I have an iPhone so can’t say what it’s like for others but for me I’m happy!

Love all the clothes and reasonable prices

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Jemo2121

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2018-12-15

Version 10.7.0

Absolutely love h and m and the fact that existing customers are constantly being rewarded for being loyal by getting free delivery all year round and constantly having offers and discounts available never send anything back always happy with order and get comments about the clothes too all in all a very very happy customer :-)

Pointless

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sabh2012

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2018-11-23

Version 10.5.2

As previous reviewers have said; Leaves you very frustrated, as an easy process on so many other retailer apps, is nothing but tiresome on h&ms!! After wasting a lot of time to complete my purchase and after numerous crashes and losing things in my bag, I actually just gave up. Not the first time this has happened. What a shame in this day and age when there is so much competition out there yet they can’t fix these simple issues!!

Terrible online shopping experience

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ReviewerMLM83

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2018-10-15

Version 10.1.0

The app/web version both have massive issues (“it’s not me, it’s you” error page popped up every one of the 7 times I tried to buy an item). It then rejects my password when I tried to create an account, leaving me no choice but to checkout as a guest. I then do so, buy the item, but receive no email confirmation and waste even more time writing to customer service (obviously receive no email confirmation for that either) and am thus left wondering what happened to my purchase. Sort it out H&M - without a decent app you won’t survive!

Not very clear

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Cmurrb

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2018-10-02

Version 10.0.0

The orders section and billing isn’t very clear. For example you cannot just look at what your overall balance is, you can see what you owe and when but it gets confusing when there are returns and subsequent orders not ready for payment. Returns get credited but it doesn’t recalculate very well as still gives you the full amount. Sometimes I want to pay off a previous order plus a new order in one go but it’s difficult to work out what that amount is. You’d also think it would have an option to click and pay but it doesn’t. You end up having to call up and pay or set up a payment from your internet banking. I end up with a headache to be honest.

Current version is unusable

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Angour

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2018-09-29

Version 10.0.0

Loved the app before but the current version is unusable. The shopping cart does not load so you can’t checkout with all the stuff you selected after a good hour of browsing. Personal details section does not work either. Both pages look completely broken. Please fix this! The app is pointless if you can’t actually buy anything with it

Price Shifting

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Andreea Cristina T

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2018-09-25

Version 10.0.0

Love the clothing and offers, especially the Club Membership, but after my first order I cannot see any member’s offers anymore, and at the checkout the discount codes change and the price changes from confirming to buying. Incredibly frustrating and annoying. Such a shame that you have a great membership but it seems it’s ‘one time use only’. Very very disappointed..

Waste of time

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Vickyalexa1986

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2018-09-23

Version 10.0.0

At first this seemed like a great option as I regularly purchase from here however in store I can never connect to get the points scanned, and on the app my points remained permanently in minus figures even though I continue to purchase recently someone corrected this however when it updates it wiped all and starts again so I’m back into minus even after waiting for ages to get someone to sort this, also not getting an update of a purchase not even coming to after ordering is pretty poor they really need to sort out this app as anyone downloading it now will be disappointed don’t waste your time!

Not bothering to shop with them online EVER again!

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R17Z23

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2018-08-11

Version 9.7.2

As someone who relies on shopping online a lot I love H&M’s clothing and home range, they are great!!! It’s a shame they don’t bother to spend time on the app. Instead of making shopping easier and hassle free is leaves you feeling exhausted and very angry! I can’t access my basket, I can’t check out, I can’t even add anything to my basket either!! I’ve tried

Reporting bugs, updated it as soon as one is available, deleting and downloading the app again, closing the app and opening again, restarting my phone too! Nothing works.

Thera no point being a club member because staff in store don’t know how to issue points into my phone! I can’t load any off the offers after accumulating hundreds of points so....Finally decided to get rid of it for good. Sticking to the old fashioned way of shopping with H&M; if I find the time to go in with toddlers that is!! Shame!

The worst app...

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Hating on Forrest

–

2018-08-06

Version 9.7.1

For such a global successful company, their app is the worst I have ever come across. It is constantly crashing and “down for maintenance”. Switching from search option to club card information to basket takes so long. To open previous orders takes even longer you might as well hit the button and go make yourself a cup of tea. The filtering options are just abysmal. Once you make an order, the app sends you off to Safari to a blank tab. So you then have to close Safari and return to the H&M app only to find your shopping basket “greyed” out. You have no idea if the order went through, along with your payment as no confirmation notification comes up. You then have to hope this comes through into your email inbox or you have to re-open the H&M app and check your previous orders! What an absolute mess!

Please fix this!!

Not the best

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Daws1217

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2018-07-23

Version 9.7.1

When this app works, it’s great. At one point it was So easy to just click on it and find what I need when looking for something for myself or my kids. But the problem is, lately it hardly ever works. Always emptying my basket, always logging me out of my H&M club account and then when I try and log back it, it tries telling me my password or email is incorrect but then when I try it on my laptop, logs me in no problem. It’s always showing the “Oops” message and lately keeps displaying offers on the home page of app that are ages old and no longer valid !! It’s honestly becoming useless to me, think I’ll delete it and just shop in stores or else where 🤷🏼‍♀️

Terrible, worst ap and shopping experience

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Raffie6

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2018-07-22

Version 9.7.1

This is the worst ap/shopping website I have ever used. Two years ago it took the money of my gift cards and didn’t process the order, I spent ages on the phone getting it Put back on, they were unapologetic. Tonight as I had another gift card I’ve gone to place an order and after all this time the same thing has happened again! Why even have gift cards if they won’t process!? Now I can’t even log back in and all the items have gone from my basket and it just says to come back later. No H&M I will not be back you are the worst! NEVER AGAIN!!!!! 0*s if I could!!!

Awful

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Julia_25

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2018-07-21

Version 9.7.1

I hate this app. It’s like it’s been developed to stop people shopping at H&M. You put clothes in the basket and as if by magic, they disappear. Or you are shopping, and it crashes on you, time and time again. Twice it happened that I put clothes in the basket, paid, and boom - gone, no trace of your purchase. Then I did it again, and the same happened. And again, same happened. Called H&M, but they can’t find trace of your order so guess what, you have to put it in your basket again and hope for the best. If I didn’t love H&M, I would have given up on this app a long time ago. It’s simply awful.

Great... if it works

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L4578324

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2018-07-02

Version 9.7.1

This app is so good when it works, only problem is it rarely seems to work, and if you have the app on your phone you can no longer use the website as it will automatically transfer you to the app and the annoying ‘opps’ message. Sort it out H&M, your better then this app makes you out to be.

Doesn’t seem to improve

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Aneish4

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2018-06-02

Version 9.6.0

This is one of the worse high street shops/well known shop apps.

There are so many things so I can’t name them all. The filtering is dubious, who thought that customers only want to filter by designers and colour!? How about size, price etc. The second thing that’s riled me up is how H&M uses or rather doesn’t use the app to communicate with you yet that’s how I make my purchase. How about the app tells me when I need to pay my bill? No, an email into a junk folder followed by missed payment penalty makes much more sense. Here’s another, refund is acknowledged but the amount owed doesn’t change so if you buy on account you don’t know how much you owe. I’ll leave it here but please fix ASAP. Plenty of others have managed decent apps.

What’s you’re problem?

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Nichollsspickles

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2018-05-12

Version 9.5.0

You’re websites are always problematic and never work, can’t tell you how many times I’ve seen the ‘it’s not you it’s us’ sign pop up before making payments. And plus it’s hard to choose sizes when you don’t mention the size the models wear. In the past every time I’ve bought clothes there’s something wrong with them, they’re either missing buttons, got rips in them or are way too big- since when was a size 10 the same as a large??? Please sort it out, online service should be the same, if not better than in-store experiences.

H&M - we love fashion

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