2026-02-02
Secure
Great reliable service, seamless connection.
Updating
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#7 in Top Free Apps > Utilities
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#22 in Top Grossing Apps
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#1 in Top Grossing Apps > Utilities
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#33 in Top Free iPad Apps
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#2 in Top Free iPad Apps > Utilities
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#21 in Top Grossing iPad Apps
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#1 in Top Grossing iPad Apps > Utilities
Description
Looking for a way to have more privacy online? Here it is! With NordVPN, one tap is all you need to change your IP address, protect your browsing from snoopers, and enjoy the internet the way it was meant to be.
NordVPN is an easy-to-use VPN app for an iPhone or iPad, trusted by millions of users worldwide. It shields your online activities from nosy advertisers, cybercriminals, and intrusive internet service providers. How? By stopping trackers and encrypting your traffic to make it unreadable to anyone trying to take a peek at your browsing.
Why NordVPN?
TURBO SPEEDS
We do everything we can to give you VPN connection speeds that are hard to beat. That includes creating custom protocols so you can have super-fast connections without sacrificing security.
AS EASY AS 1-2-3
Download, login, and connect – that’s it! With our VPN app, one tap is enough to encrypt your internet traffic. You can also set the app to connect automatically and enjoy full peace of mind.
GET HELP 24/7
Whatever it is — app issues, VPN connection problems, or payment options — we’ll sort it. Browse the Support Center, write an email, or visit our website for a live chat with customer support.
POWERFUL ONLINE SECURITY
NordVPN secures your iPhone data with next-generation encryption algorithms. It would take millions of years to decrypt — so you know the information you send and receive is safe.
STAY SAFE ON PUBLIC WI-FI
Found a cozy cafe with a Wi-Fi hotspot, but it’s unsecured? Don’t give up! Use our VPN and hide your online activities from snoopers and hackers.
THOUSANDS OF VPN SERVERS
Lightning-fast VPN protocols sure help, but our vast server network is there to do the heavy lifting. Thousands of VPN servers covering 160+ countries mean that the perfect one is always just a tap away.
PROTECT TEN DEVICES WITH ONE ACCOUNT
Your iPhone is probably not your only device that needs VPN protection. Use NordVPN to secure your laptop, tablet, and smart TV, or share your account with your family.
RELIABLE SERVICE
Unlike a proxy server or the Tor browser, a VPN will not only change your IP. It will also encrypt your traffic and maintain a stable connection with speeds that are hard to match.
Features our users love:
• Strong VPN encryption for top-grade security.
• Unlimited VPN data for internet freedom.
• VPN protocols to choose from: NordLynx based on WireGuard, OpenVPN, and IKEv2/IPsec (for manual connections).
• Thousands of VPN servers worldwide for turbo speeds.
• 160+ server locations in every corner of the world.
• Double VPN for even more privacy — encrypt your traffic twice!
• VPN auto-connect for effortless online protection.
Online security is just a tap away — wind down, connect to NordVPN, and enjoy safer and more private internet access wherever you go.
Users must buy a subscription to be able to use the app.
WireGuard® is a registered trademark of Jason A. Donenfeld.
Auto-renewals do not apply to subscriptions purchased from resellers.
For the terms of service, visit: https://nordvpn.com/terms-of-service/
For the privacy policy, visit: https://nordvpn.com/privacy-policy/
What's New in Version 8.61.0
• The app quietly grew stronger today, proving that safety works best in the background.
Seller
Name
Nordvpn S.A.
Information
Developer
Categories
Version
8.61.0
Size
225.3 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Mac Desktop
Languages
English, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish
App Store: Customer Ratings
Ratings & Reviews
4.6 of 5 (169,932 Ratings)
App Store: Customer Reviews
2026-02-02
Useless
When it’s enabled it stops all traffic!! I have to disable VPN , connect to WiFi in a coffee shop then enable VPN, as the login screen for the WiFi does not come up on the browser. Also the Hilton stops all VPN traffic.More and more places are now stopping VPN traffic so as much as I want to use this I can’t so won’t be renewing unless No rdVPN can work out a solution so I do t have to mess about, and yes I’ve tried multiple settings, googled fix and solutions…
2026-02-01
Highly recommended
Nord VPN was recommended to me several years ago as an added security protection for my Apple devices. The App always works well with all of my apple devises. Occasionally some online programmes struggle to get through the security so if you trust the site you’re on it’s easy to pause Nord VPN at the click of a button.
2026-01-31
Performance
Had issues with slow WiFi and continuous stopping whilst running apps. After stopping VPN issue gone. This has been increased over last 2 weeks.
2026-01-31
Double vpn for Apple TV
Hi would be possible to add the feature to Apple TV double vpn onion server etc. please
2026-01-30
Paid for services that just took my money
Paid for one month at £10.99 and don’t work and just took my money so I then just paid the year and again took my money and the product never worked, and still didn’t even let me use the account complete utter waste
2026-01-30
Can’t Log In
This VPN is too unreliable. I am fed up of being locked out or having delays loading up web pages. I want my money back.
2026-01-30
No access
This is a terrible app taken a annual subscription cannot login and have to pay again as it doesn’t logon. Scam
2026-01-29
#1
Best VPN out there A+++
2026-01-29
Great
Very nice product, works always, easy to use
2026-01-29
Poor, very poor
I moved to Nord from a competitor and have reason to regret it everyday.
YouTube won’t work and I have to pause the VPN, every time.
My Ring cameras won’t work and I have to pause the VPN, every time.
I find browsing is slower but this is subjective and not measured.
At this point I don’t think this product is fit for purpose.
2026-01-28
Disappointing after a great start!
The one and only reason I switched from Express vpn to this vpn was because they had a great deal going on and the only vpn server I used (India) worked smoothly. After 1 month of great performance on the India server, now the server does not work on SonyLiv anymore. The app detects the vpn. I remember that expressvpn would update app and patch it ASAP in such instances. At this point if the India server is not good enough to use Indian apps and platforms, then I will switch back to expressvpn!
2026-01-28
Quality
Been with Nord for many years I wouldn’t buy any other top class brilliant service
2026-01-28
Peace of Mind
👍
2026-01-28
GJ
Nord have been exceptional and cater to what you need
2026-01-27
Slow Slow Slow
I have used Nord VPN for a few days now and find that it slows everything down and a lot of content just does not load?
2026-01-26
Do not buy if use 3 Network in UK
Having paid for 2 year subscription they withdrew App usage for 3 Mobile connected phones. Took my money and won’t refund. Disgusting.
WHEN ON 3 MOBILE PHONE APP WILL NOT CONNECT.
2026-01-26
Can’t use with Netflix as of today either
There seem to be more and more sites than I’m having problems with with Nord VPN, I got an error message on Netflix today saying: There's a problem
You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit our Help Centre online.
2026-01-26
Dreadful
Has caused me so many problems
2026-01-25
Me
Keeps getting Blocked
2026-01-25
Nord logging in not working
I have Nord on my phone and it works perfectly but when I press log in on my Mac it takes me to a website that won’t load and google says is not safe but everything else on my Mac works fine just that website
2026-01-25
Impossible to get in
I have an iPhone account and regular billing and it’s impossible to access via the app
2026-01-24
May aswell make the app payed for
I understand App developers need money but even oprea gives a free vpn like its nothing! This is the top rated vpn yet everything in it is payed. Im not annoyed it costs alot, im annoyed there isn’t evena free trail option, only a 47% off option.
2026-01-24
Auto renew
Can’t find this information anywhere how do you switch off auto renewal
2026-01-24
iPad log in broken
I got signed out of the app now I can not log in
2026-01-24
Must have
This works and so easy to watch uk channels.
2026-01-23
Disappointed.
Worked great for a few months, was even recommending it to friends. In recent weeks streaming is painfully slow, keep getting ‘no internet’ notifications when I clearly do have internet. Web pages not opening or taking forever. These issues resolve immediately when I turn off Nord VPN. Have just cancelled my auto subscription and hoping to have better luck with Surfshark when this subscription expires.
I cannot in good faith recommend this any more.
2026-01-23
Delighted with NordVPN
I took a two-year “Plus” plan with NordVPN, with a dedicated IP.
My experience, I’m in the UK and use NordVPN on an iPhone, iPad, Apple TV, and smart TV up to now.
The dedicated IP address I use solely on a device that I would use for banking and other institutions, and I use a random IP for all other activities on my devices.
I connect to my banking app without issue whilst protected by the VPN.
The App’s downloaded & installed without issue, and very easy to set up.
I have left the VPN active on all my devices form the day I purchased it with out issue.
The VPN works, on all my devices on my WiFi network (I choose NOT to add the WiFi to trusted) and cellular/mobile network all works with out issue, in fact I forget I’m connected to a VPN.
And yes I can watch Netflix and other TV service content from other countries, by choosing an IP in the desired country.
I’m delighted with NordVPN.
2026-01-22
Was Reliable and fast, not now.
I am a Manchester lad in the Middle East. My Nord vpn account allows me to use it on my phone, my wife’s phone and my two computers. Live streaming bbc iplayer or channel 4, 5 and itv is seamless and uninterrupted. Occasionally (once every two months or so) the streaming service identifies I am not in the uk but a log out and log in, or clear cookies fixes that. I could not be more satisfied, I believe it is the best vpn service available. I have had occasion to use the support service and response was fast and detailed. Excellent service all round. I am using it now on my 4K Amazon fire stick and it is working flawlessly. Some services do block me and are vpn aware but 90% work great.
Moved to Addis Ababa. First it was all good but recently the internet stops two or three times a day now. Local service is working well, dropping vpn fixes it immediately. Reconnect after an hour and it drops again after a couple of hours. App sits at “connecting”. Tried the help link in the app but it seems to be dead?
UPDATE:
Getting worse. I have a dedicated ip but it still sits there saying “connecting” and once connected an hour later it quickly drops again.
2026-01-21
Less than one month
Overall I am not impressed with NordVPN and its speed and the number of times I have to pause it
I virtually have to pause it on my iPhone 3 or 4 times a day which sort of negates the whole point of having a vpn
I have contacted support and they were good but it has not really solved the problem I feel that I should be able to use the “full fat” vpn 24 hours a day with no real degradation but this is not the case
These issues are not just limited to my iPhone and iPad but also to my kindle and laptop
I don’t think it’s an isp issue as my bandwidth is such that I can easily stream movies on a couple of devices and surf the net at the same time while not having to the vpn running
2026-01-21
Good product but a little power hungry
Servers are fast and always plenty available. Reliable connection for the most part. Just saps a chunk of power on iOS so I use when I need but not all the time.
2026-01-21
Poor Service
I use it with my iMac and my iphone. Seems good with my iphone but with my iMac very poor service. When first starting it spends ages connecting and I get the message "connecting to Manchester" and at least 50% of the time it fails. I just get fed up with waiting for it so I just turn it off.
Can't recommend it, there must be better out there.
2026-01-20
Simply Superb
Very easy to set up and connect to give you peace of mind. Nord VPN extremely reccomended
2026-01-19
Useless
Can’t stream any platform in different region
2026-01-19
It stops you connecting to the internet in hotels
Rubbish
2026-01-19
TV in Europe
Signed up to NordVPN to access TV , radio and work emails, none of which were accessible
2026-01-19
StevieG
This should be defaulted from the Apple Store from the word go!
2026-01-19
Data problems solved
Unfortunately the app it’s very hard on data. Counting on half of the allowance compared with all the other apps together.
According to Nord it is normal but according to the IPhone it doesn’t so I had to stop it as I run out of data until next time.
I don’t know why this VPN requires so much bandwidth when it is supposed to be running in the background 🤔
I don’t recommend it if you’re on a very low data allowance…
2026-01-17
Best download this year
We wanted to secure our devices and be able to play bbc iPlayer whilst abroad Nord VPN does all of this and more, some changes to apps is necessary but very pleased with our choice in opting for Nord VPN.
2026-01-16
Thank you
Just thank you, I live in the UK and go on multiple mental health websites but ever since the online safety act I have to put in an ID to prove that I’m 18 years or older(I’m only 17 )and now thanks to you I don’t need to.
2026-01-15
Always there
User friendly and reliable
2026-01-15
Recommended but with caveats
Love the concept of what it dies however I’m yet to use it correctly. A few too many security options but not a simple language to explain what each does.
2026-01-15
Increasingly unreliable
I’m finding this app increasingly the bane of my life. I don’t know if it is some sort of change with iOS but it keeps on causing problems with WiFi networks or when roaming. In mobile receptions deserts like central and east London this is unsustainable.
2026-01-14
Disappointing
I constantly had to disconnect the VPN in order to do everyday activities like access my bank apps, use YouTube, or shop on Amazon. I followed the advice about work arounds. But I don’t really want to pay for a service where I have to work around it. Used it when visiting Italy to watch UK tv and found it to be slow and experienced some connection issues. So all said and done, it does not feel like a premium service.
2026-01-14
Great app when it works
Only negative is logging in could be easier
2026-01-14
Pretty essential these days
With the advent of the digital world and new focus and restrictions on what you can or cannot do/say/browse online, which may end you being in prison for something very trivial, a VPN is pretty-much essential for anyone in the UK to protect themselves. NordVPN achieves this on the Apple platform at least simply and seamlessly between my iPhone and iPad. I have tried accessing it on my Windows desktop, but am being blocked by Chrome somehow at the moment from accessing the website? Probably because I do not have a VPN installed on my PC so it is going via UK servers? Catch-22! There will be a way around it, I just haven’t found it yet… No rush.
2026-01-13
Nord
Great
2026-01-12
Has its issies
Been using NordVPN for over a year. It’s a good VPN. But the app has issues. Have reported the issues to them several times, but the customer service is horrendous. I would also add that streaming services can now recognise the VPN, which causes issues when streaming.
2026-01-12
Forced permissions.
I didn’t give permission for NordVPN to force allow a VPN on my device. Each time I toggled off, it toggled back. I see I’m not the only user who this has happened.
2026-01-12
Just so slow. Loose over 600Mbps on a 1GB Full Fibre Connection.
One of the Slowest VPNs
2026-01-04
NordVPN: The best VPN I’ve ever used on iPhone! ⭐⭐⭐⭐⭐
After dealing with frustrating issues using Kaspersky VPN on EE’s mobile network (it simply wouldn’t connect at all on 5G or 4G with my iPhone), I decided to try NordVPN—and it was the best decision ever!
The connection is super fast and stable, both on Wi-Fi and mobile data (finally works perfectly on 5G!). The app is incredibly easy to use—just one tap to connect—and delivers blazing speeds thanks to the NordLynx protocol. It unlocks Netflix, streaming services, and everything else effortlessly.
I love the extra features like Threat Protection (blocks ads, trackers, and malware) and the complete privacy protection. My iPhone feels much more secure now.
Highly recommend it to anyone with an iPhone who wants a reliable, fast, and hassle-free VPN. Worth every penny—and there’s a 30-day money-back guarantee to try it risk-free! 😊
2025-12-02
SUPER APP: NordVPN. Great developer! Good & Very expensive!
No phone support when needed the give me more solutions without using the phone or email. Paying & happy but hate the simple or complicated issues…deal with it or make the App PERFECT! Never get answers and replies to my emails! Today I’ve been reading about MESHNET time-consuming and decided to write. I got the hang of it and very interesting which Apps work with or without turning it on or off by using the NordVPN. I use all the features that are available in the years subscription. The Google Home App works fine on the iPhone but on the iPad Pro it’s got a mind of it s own it works when switched on & off at times maybe the iPad Pro is old & needs upgrading or whatever. Otherwise the NordVPN App is wonderful with new features coming along the way to more improvements. Sounds good! Works great! Powerful & Perfect. Some servers not always with some servers. There are many servers to switch to and made them my favorites. This wonderful & fantastic VPN App gets better all the time than the next update or the next upcoming update getting PERFECT all the time. Works wonders! What more can I add! Well done folks & do more miracles! Also purchased a separate PYRAMID WI-FI VPN ROUTER as NordVPN suggested in their App and works wonders. Now connected to the Router I can add more than 6 and unlimited computers & devices to NordVPN and much more with this SUPER-FANTASTIC GADGET!
2025-07-31
Very Happy
To be honest I’m so happy that I listened to my family and friends to use this app and I have been so grateful for the app for protecting me and all my information from being hacked because I’ve been hacked by scammers and lies about everything I was told to do by hackers and know that I’m using this app I feel very grateful and protected from hackers but not anymore thanks to this app and the safety and security and protection of my identity and my information to. I will strongly recommend you to use this app to be in very safe hands and always protected to.
Also i will really like to thank the team who made this app for our safety and privacy for making it more easy and risk free from hackers.
ONCE AGAIN I WILL LIKE TO THANK YOU ALL FOR THE BEST THING EVER TO PROTECT PEOPLE
2025-07-11
Seems to use mobile data on wifi.
Eating all my data, even on wifi. Not sure what nord has changed, but recently I have used up all my data and it says nord used it. I have been using nord only on wifi so somehow it’s just bypassing my wifi and using tons of mobile data. I was a recent change and it’s actually cost me quite a bit. Not sure how nord has literally broken the concept of wifi on the phone, but if you block mobile data on nord, it stops working and you have to turn it off to connect to the internet. What a terrible app, it’s just really poor. This bug has been around forever in the app and if the developers actually bothered to test the app it would be incredibly obvious why it occurs. Not allowing the app to establish a connection to the WiFi before forcing the vpn connection is obviously the issue. It’s astounding nobody has obviously tested this after years of development but I guess this is one of those cheap non native junk apps where nobody does anything but the minimum to test it.
2025-06-24
Hopeless
Absolutely hopeless to many things to mention but here is just a few as I would be here all day constantly drops the signal that’s when it is actually working won’t let you open several links banks football websites wise etc sometimes or most the time it won’t even let you go on the actual Nord vpn wheel of death just keeps spinning if you can get it on just switches itself off I was recommended this by a friend that is why I tried it before I was using another vpn which I had no problem whatsoever Nord is quite a cheap vpn now I know why I’ve already cancelled my subscription will be going back to old vpn I could of went on and on don’t say you have not been warned Nord please spare me the we are sorry to here about your disappointment of the application save that for someone else
2025-03-13
Good, but not yet good enough for blind people.
I have been using this app now for sometime as a visually impaired person with some usable vision. However, there are major issues with accessibility with this app in that using VoiceOver it often just says button button button. This is very annoying especially as it happens in the dock. Buttons in the dock of an app should be clearly spoken so that you know which area you need to go in as you will need to do this for your account, et cetera. NordVPN in itself works well however accessibility is yet to be improved and they really need to get it right as at the moment this is not a program that I would give five or four stars to and it barely gets a free.
2025-03-10
Had enough. Time to find another VPN.
Works okay on iOS, but stopped working on my Windows laptop a few months ago. Tried so many times to get it working. First had the common ‘background processes aren’t running’. Finally managed to fix that somehow, but now I can’t continue to log in from the browser. I type email and password, which then results in a ‘Great! You’re in!’ message, but the continue button just does nothing and does not log you into the app. Why use a browser to log in anyway!!! Finally, there is zero support. The Help button on website just leads you to support page with ‘how tos’ etc., as does any link to ‘live chat’. Absolutely useless. Tried searching for fixes and it seems so many people are having the same problems. As I said earlier, it works okay in iOS, but I’m not paying for two VPNs. I’ll have to find another that works on both iOS and Windows. It’s a shame, as I’ve been using Nord for a few years.
2025-03-02
Can’t use Google at all - support useless
Was fine for 3 months then started to not trust Google domains dec 24 stating certificate isn’t trusted. Queried it for 2 months with support - got nowhere, just told repeatedly to download the new update, which was every 3 or 4 days. Asked for refund, was repeatedly told no and that I won’t be able to get one through Apple either. Clearly take advantage of Apple’s no-refund policy to make money for their shte product. Couldn’t select Nord purchase in refund list in Apple so seemingly it’s indeed not a refundable item. Moved to Malwarebytes, ran full scan, no malware or issues found. Google working fine. Problem is with Nord Threat Protection, their useless support and scammy exploitation of Apple Pay to avoid refunds.
Update: contacted Apple Support via chat who authorised a partial refund.
In reply to Developer Response - So you can waste more of my time pretending you’re looking into it? I know the reality is my issue is edge case so you’ll not bother investigating, and rather than admit you won’t / can’t fix this bug, you instead string me along to keep the subscription going. No thank you. Please don’t insult my intelligence by asking for a ticket ID. That’s just laughable.
2024-09-22
Used for years
I’ve used this vpn ever since my bank details were found on some random computer in a stolen car in an area I had never visited.
I don’t know how the details had been stolen but realised “it could happen to me”. So along with being very careful around ATM’s I view this app as part of my front line security against the scum bags that would steal another persons hard earned money.
Some other apps require the user to be this country (UK, sky super six) and will not operate through a vpn but anywhere I have to use sensitive details such as banking do. It also does stop your ISP seeing what your downloading as mine suddenly started blocking content, I put this vpn on my streaming device and voila content not recognised and stream back on. Immensely impressed.
I did try a couple of free vpn’s but they where only for short periods such as half an hour and had loads of ads. This I can leave running 24/7 if I want to and will if I’m away from home when you’re particularly vulnerable to hackers. I can still use find my phone with it running which was a concern when I first used the app (as I had previously lost and found one using that method) but tracked my phone using my wife’s phone and worked fine.
NordVPN, don’t leave home without it.
2024-06-08
Avoid - Fraudulent app
I downloaded the app and paid the full year subscription since last August (August 2023), and it doesn’t work. Doesn’t work on wi-fi, does t work on mobile network, doesn’t work in certain countries .. and recently it says I have no subscription and when you go and renew the subscription it says you already have an active subscription (until Aug 24) and you can’t buy another one for the same account . Sent an email to customer service / help.. only received an automated response acknowledging receipt of email.. nothing else. Not sure what’s going on, only leaving me to speculate that this is a fraudulent app, But to be objective, I will give them another week before I file a formal complain, Peter from Mentour Pilot recommended it, and I’ll make sure he knows that this is not a product worthy of advertising on his channel. Utter disappointment- -£90, gone down the drain, and couldn’t use it once.
I have contacted customer support through emails, more than 6 emails going back and for, ended up sending card statement, screenshots for the app showing that I have subscription, screenshots from my apple subscription, receipts, card details that I paid with, and nothing is happening, every email is an excuse for the next..
Avoid at all expenses.
2024-05-06
Be careful before purchasing
We’ve used Nord VPN for a number of years. Works okay on MAC but a different story on iPhone and Apple TV. Basically it’s c***. On phone it’s very painful if you’re in a weak reception area. App doesn’t connect and hence no internet. All my family have iPhones but refuse to use it as it’s so problematic. Installing it on Apple TV, don’t! It causes so many issues I had to uninstall and reset box back to factory settings!! Good news now though. All my problems have been remedied…I’ve uninstalled Nord (with loads of subscription time left) and purchased a two year subscription with Surfshark. Everyone and everything are happy and near perfect with outstanding performance without connecting woes 🤩.
PS. Over the years I’ve been with Nord I’ve been working with the online support teams but the problems I was experiencing were never fully resolved. They expected you to try lots of different VPN settings within Nord to overcome problems but they never managed to resolve our issues. Now I’m on Surfshark things just work smoothly with NO effort or complicated instructions. Blissfully happy 😊.
2024-04-23
One of the best!
I have tried many VPN providers over the years, at many different price levels. Nord is the only one which worked straight off the bat, and which kept working.
I have had no problem in accessing streamed tv programs from the USA and Australia in the UK. Also, it has worked perfectly at showing UK programmes when I have been in Spain on holiday.
There are many different servers available in each country which can make a real difference compared to providers that only have one server in each country.
Highly recommended. There’s usually a special offer available to discount theoretical price which makes it all the better.
2024-02-29
They REALLY want to con you into another month/ year's subscription
I bought NordVPN for a month only since I was going abroad. Once back home, I logged into my Nord account and checked that the subscription wasn't going to renew and it clearly stated that the monthly subscription would expire 26 Feb. I took a screenshot just in case. On the 26th, I unexpectedly received an email from NordVPN, saying they've taken payment for renewal. I contacted them immediately and said that it must be a mistake, please can they refund me. They told me they can't refund me unless I can produce the cancellation email (I didn't realise I would need one, since the info in the account stated the correct end date). I've been told that the screenshot I took doesn't count! Also, NordVPN says that they will only refund if you cancel (with email proof) BEFORE they take the renewal payment, which is unknown date. It's apparently all in the small print. Needless to say, I'll be getting a different VPN next time.
Update: Five emails to your customer "services" department so I think we're done. I guess you have so many complaints about your dodgy renewal tactics that you can't easily identify my complaints. ExpressVPN next time.
2023-11-13
Top Dog but lacks some features
Overall Nord VPN is extraordinary application and what you get for. Your price for subscription is very good deal because it’s mobile application. It doesn’t come with the same features as the desktop version what it is disappointing and also this is not compatible with an Apple TV set up while other VPN services are developing VPN apps for the Apple TV now it’s allowed the VPN service so potentially I may have to look at Elsewhere for an all-round VPN but when it comes to security, I can’t fault I’m just looking for an all rounded service so I don’t have multiple subscriptions coming out from different providers who are reading this. Then potentially proton is another good and maybe Nord can learn a thing or two
2023-10-29
Terrible App
I have been using another VPN app for years and never had any issues, I decided to try Nord VPN to see what all the fuss is about, and I regret downloading it and paying a year’s subscription before testing it thoroughly. It takes a long time to connect (if successful), I have tried connecting through different hubs and faced the same issue. What is worse, is when I tried opening one App which is restricted in Spain while connected to a Spanish IP, I was unable to reopen the App again through my regular UK IP nor any other VPN IP. It kept showing me a message in Spanish even though I had disconnected my VPN, I tried disconnecting and connecting several times on my WiFi and 5G network, turned them off and on several times, tried different WiFI connections and even tried my old VPN connection yet the App is still stuck on that Spanish IP from NordVPN.
It is worth mentioning that during the time I was struggling to connect to any network on NordVPN, I doubted my internet connection so I tried my old VPN App and got connected instantly!
I will remove the App after just a short period of downloading it, and after I have lost my subscription fee (which was advertised to be cheaper than my current VPN service but it is not!).
2023-08-12
Auto-connect does not work
I don’t know if other VPN providers would be better, but NordVPN’s “auto-connect” feature barely works for me. I leave the app running (ie open) on my iPhone full time 24/7, but when I remember to check it during the day I’d say 4/5 times the app basically reloads itself and shows a red message that says “you are not protected”. It’s unclear whether my phone has been unprotected for some time without me knowing and the VPN “auto” connects when I prompt it to by looking at the app, or if it’s a momentary thing. Either way, it shouldn’t be happening when I’ve paid for an annual subscription upfront only to find the VPN only works for short periods. It might be my wifi skipping that is causing the VPN connection to go from green and connected to red and unprotected, but the auto-connect feature is meant to cope with those moments silently and unprompted by me, the user. Hopefully this issue will be resolved in the next app release. For now, I am very dissatisfied and wouldn’t recommend.
2023-08-08
Monte Carlo Aitziber
So far so good. Payment was not as easy this is my only complaint so far - it was easy it just wasn’t done through Apple Pay so made me a bit nervous, but payment still - was fast and easy just not as quick as scanning my thumb print with Apple Pay and previous VPN.
The app however is easy to use, easy to understand as I’m not a ‘tech guy’ yet I found it easy start to finish - I have auto connect on, just clicked ‘yes' connecting to any country in the world in 2 seconds, easy, getting tips and advice, get that too. I wish they would give me more education though but still I get a lot, i have zero complaints about the app itself - quick, simple and easy to use - I would and will recommend this to anyone who reads this and friends and family also. I may download some of the other ‘Nord' apps also but want to keep my spending down so in due time.
Happy customer and won’t be leaving, hope they keep improving it despite it being seemingly perfect already.
2023-07-27
Nord. Perfect for us.
NordVPN is our first VPN and because I had no experience of VPNs, I chose Nord on a 1 year plan as a trial. Having used Nord for five years now, I cannot imagine ever going online again without it. (Some services block VPNs)
Their plan pricing is fair, reviews are excellent, fast customer service is flawless (I forgot my incredibly complicated new password and after contacting Nord via Twitter, they couldn't have been more helpful and efficient) and ease of use for someone like me who doesn’t care how things work just as long as they do, it’s perfect. NordVPN is now on our mobiles, laptop and home PC. Something else about Nord, is that if you use Twitter, they publish very useful articles about online privacy and the latest news. As a result, I was able to delete FaceCrook, obtain my Google data and minimise its access to me. I also discovered Duckduckgo browser and several browser security plugins.
If you’re hesitating or unsure about which VPN to choose, you will not go wrong in choosing Nord. We’re very happy we did.
2023-07-16
Pretty frustrating.
The app is “Okay”… I can only take their word for it that I’m protected when they say I am. My biggest issue is that the connection is extremely poor or is frequently dropped or something, which results in the app cutting connections for security reason as I’m sure it’s designed that way. They’d rather you have no internet than not being able to protect you. As a result, more often than not (maybe 7-8 out of 10 times) I have to either switch my wifi or data on and off or pause the vpn connection and immediately reactivate it to be able to use data on my phone. It seems to default to cutting the connection then I have to do above said action to remind it that i actually want to be online. It’s rapidly reaching the point where I’m considering just leaving it off and cancelling my subscription because I’d rather be unprotected than having to go through this song and dance every time I want to use my data. As an example…I want to check the weather. Open chrome. No connection. Wifi off and on. No connection. Data off and on. No connection. Airplane mode off and on. No connection. Pause nord 5 minutes. Connection instantly restored. Check weather. The connection may start working at any point during that on and off procedure or I’ll have to go through it a few times.
2022-12-03
A
Very often prevent my apps on my phone very loading when I try to open it, it makes me wonder what is the point of this app. This app is supposed to protect me whilst using any of my devices, but it seems like this app is a hindrance rather than a protection. I think the app is very clunky when you move to a different location. You have to reconnect again which doesn’t always work. This app is supposed to be one of the best in my opinion I think it’s a waste of money and it makes me wonder if it is protecting me as it should do whilst using my devices I’m waiting for my prescription that I paid for to end and I do not think I will pay for another subscription
I would like to add I find Your support service disengaging, when the connection as being disrupted they was no attempt from the support team to reconnect
So you find that you have to explain the whole situation again
When they offered advice it feels like they are in a hurry to get rid of you and offer advice which involves disconnecting from the support page, I often find the situation still persists I would have to reconnect and then end up communicating with another person and explaining everything again. Most of the time offer the same advice
Which is very frustrating.
2022-11-22
multi factor authentication
I have been with nord for 6 years and I decided to use two factor authentication . I lost my backup numbers on the authentication app
after reinstalling my device . A word of warning……..
Make sure you keep the details of your payment method, card number, and dates and how much you paid as you will need this information for Nord to reset your account. I payed for a three years VPN connection with Nord and when it came to trying to reset the account due to a problem with multi factor authentication, all the details I needed where from an payment card that did not exist anymore. It took some time to get the information needed as the card I paid on was a card that was obsolete. It was a minefield of problems to get the information needed.
I am back on my account now, but it was a close call.
2022-07-04
Fulfils On Promises
If you want to use internet based streaming and get the benefit of the most/best content it does and "doesn’t" work. If you want to 'hide in plain sight' in a coffee shop or anywhere for that matter and work/browse the interweb... in obscurity, it does the job. You’re anonymous on the network or on your 4G connection, appearing to be in some far flung corner of the world or the other side of the country you’re in. It will make some services "think" you’re in a different country. There are some that do recognise you are using a VPN. Some providers are made to believe you’re on holiday or a business trip and there some that let you access the library but as soon as you try and watch something it flags up that you are using a VPN and asks you to disengage the VPN to carry on. So unless you have a workaround, of which there is a straightforward one providing you have at least two devices that can access WiFi and/or a 4G connection, you won’t be able to view the content of your choice. If NORD can make itself invisible" to ALL it can have 5 stars I’m nitpicking as you get what you’re paying for.
2022-06-26
Does what it claims on “the tin”!
I’ve not had any issues with this secure VPN in 2-years of usage. There are/were a number of deals available but I was more than satisfied with the speed, reliability and security of this app. I’ve found it to be very worthwhile when using networks that aren’t known/owned by myself or friends and family. It provides for enormous amounts of confidence when used on foreign networks or those in transit hubs eg airports, train/bus stations and the like. Overall I can’t find anything to justify any criticism of the app, but that won’t stop my family or I from remaining vigilant - always plan for the worst. Or, as my trainers used to say, “train hard, fight easy!”.
2022-06-10
Doesn’t work in China
Just to be clear, I don’t think that this is Nord’s fault but I can’t use the service and I’ve had to buy another VPN to write this review. I’m based in China and purchased this in December. To get this vpn to work in China you have to go through a long (slightly) complex process of updating the VPN every month or so as the Great Firewall find the servers and shut them down. At the end of May Nord got shut down and since then I’ve not been able to get the service to work. As the support websites and everything to do with Nord are blocked in China the only way I can communicate is sending messages to friends and family to contact them on my behalf. A notice has been up for almost two months now that just says. ‘Doesn’t work in China. We’re working on it.’ Most of my family I usually contact on WhatsApp (blocked) so I need a reliable service. Nord isn’t cheap and I’ve now had to spend more money on an expensive vpn to get back in the loop. I don’t know how Nord works in other countries (I’m sure it’s fine) but don’t buy this service for China at the moment (June 2022) until Nord can guarantee a secure and reliable service. Until then choose another provider. The provider I’ve moved to (I won’t name) but seems much more straightforward and faster. Sorry Nord!
2022-06-09
Excellent vpn app
I’ve used NordVPN for around 4 years now, I have it on various devices and I love it. I’ve never had it cut me off or had any issues at all really and I have it on Google, iOS and Microsoft devices. If you want a good vpn I definitely recommend this it is a bit much paying for a 2 year subscription up front but it’s def the most worth it. Although I think if you create an account through a web page and buy the subscription there it’s a little cheaper than subscribing through the app. The one thing I do find a little annoying tho actually is the app has been signing me out a lot recently like every day or 2!!
All in all though one of the best vpns around if they fix the signing out issue I wouldn’t rage w single complaint tbh
2022-05-15
Good overall, but awful start up routine.
Overall the app and the service are good. They work well together and the service seems pretty good.
However, the app has huge flaws. You can select favourite countries for server sites. You’d think that the app would direct to one of those countries as the default at startup. Alas, this is not the case. The app appears to want to exercise it’s own agenda. And you can’t just tap the country you want and go. Instead you get a silly message telling you you’re not protected. Well, d’uh, the app was just launched to initiate the VPN. Surely an icon showing disconnection from the VPN, and which doesn’t interfere with user choices, would suffice. Occasionally then you get a message congratulating you for using the VPN 7 days in a row. This implies a level of tracking that shouldn’t occur and it is a wholly useless marketing message. Finally, even if you select the country you want to connect to, often the app chooses its own default and tries to connect you to that even if the map is pinging the country you selected. Eventually the map re-centres on the default country it has actually chosen, but by then it has already initiated a connection broadcasting your attempt to setup a VPN to the default country. In some cases that could be a huge security risk.
The app and service would get 5 stars if the startup routine weren’t so useless, silly, unreliable, and risky. If this continues I will cancel my subscription.
2022-05-08
Unstable.
I bought NORD VPN for a year and used it for 2/3 months so far. It is okay most of the time but I experience a lot of issues with connectivity very often and last night it just died, the VPN catches servers connections but nothing loads. I tried to contact support and that didn’t load either.
As a whole connection gets lost quite often. Under home wifi it’s more stable, when I’m outside the house it is a very bumpy ride and the connection is just very unstable to un existent.
Often have to spend around an hour trying to reconnect when I get back in as everything is just a mess after being outside. It’s like the servers get all knocked off and unstable. Last night wasn’t able to make it work at all, it connects to a server but no websites/apps load. Left it overnight and until morning still nothing changed. Had to get a new VPN now even though I still have Nord VPN paid for a year. Hopefully can get fixed.
2022-04-28
Good Service, Ok-ish App
I bought a 2yr deal significantly discounted, but I might be more displeased had I spent more.
Generally, Nord’s actual VPN service works well. For me, it is usually quick to connect and doesn’t drop out.
However, the iOS app can be temperamental. It signs me out every couple of days and routinely prompts me to re-install VPN profiles - something I have not had to do with previous VPNs I’ve used. This is easily the worst part of my experience.
When it has been slower to make a connection, the “Quick Connect” button does not indicate it is attempting to connect (or indicate you even tapped it), which can be very confusing if you tap it again (which is likely, thinking the touch was not registered), as it may complete the connection and then immediately disconnect. The button does not change colour or size when tapped, it only shrinks when held down for a long duration (relative to a tap) which makes for very bad UX.
The app also seems to be somewhat spurious in whether it boots with a connection already established or not.
However, I would say 80% of the time it works as I expect, and in those cases, it works well. But considering the issues in the remaining 20%, and that it costs a very non-trivial amount of money, I would not give it 5 stars.
2022-04-02
Easy to use. Reliable. Great value.
This is the first VPN I have used so, as a newbie, I wanted a VPN that was easy to use and setup. Nord VPN has met those criteria. I have it permanently on for my iPhone, iPad and MacBook Pro and it just works. I know that perhaps I don’t need to have it on for my home connection, but it doesn’t reduce my connection speed by much, and it’s just easier to use it all the time rather than having to remember to activate it when out. A few sites won’t connect with the VPN active, but it’s very easy to pause it for a short while to connect to these sites.
I also signed up for the 2 year offer when it was discounted so it is very cheap for what it offers.
2022-02-15
2 year subscription was cheap!
VPN works really well on computer and I recommend it especially for the price. I can never get it to work properly on iPhone. I always have to turn it off to use some sites to connect to other devices on my network, it’s annoying. I do not recommend using Nord on iPhone as you spend most of the time turning it off as your phone will refuse to work with most online services. Also a lot of the time my Internet connection on my iPhone is slow painfully slow sometimes websites take about two minutes to load again I have to turn off the VPN and then everything works. I would recommend this for computer as I do download a lot of torrents and it works really well with this. Updated. I have followed the developers advice and I still have to turn it off constantly which is so annoying. For windows it is amazing, but IOS it just refuses to work 95% of the time. I am getting rid of it. Too many issues I also cant answer phonecalls or make calls while nord is on.
2022-01-25
Excellent, but with some annoyance
Works well, but occasionally logs you out. This is not a problem as you can set the kill switch to disconnect from the internet if this happens.
My major gripe is that Nord have a policy of encouraging you to change your Nord password occasionally. A nag screen will block your screen and insist that you change your password now! This is annoying and disruptive to my workflow. I appreciate the need for having to change passwords, but I don’t like being told that I have to do it now!
I contacted support (which is excellent) to complain. My response was a cut and pasted corporate reply explaining why it is important to change passwords occasionally. It was an unapologetic reply, and I felt like a criminal for daring to challenge it.
Overall, an excellent product, good speeds and an occasional insistent reminder to change your password.
Look out for the special offers, and you can get a bargain.
2022-01-24
Keeps disconnecting
I liked the fact that I could just activate and have VPN running in the background, which seemed to be the case in the beginning… however when it come down to having this for a little while…. I have found the app has automatically stopped running on its own without warning ⚠️. There is no longer any guarantee that the vpn is up and running as I had left it and it doesn’t even take me to disconnect it or for the internet to drop for it to stop running!
Not only is that an issue but I have found more and more websites on google refuse to open up now. They are just regular websites that I could get any other time before but now all of a sudden I am getting blocked from more and more.. this is usually because of vpn but when it happened one time I went to check my vpn connection it turned out it had disconnected itself without warning and I can’t even be sure how long that had been the case!
If it’s going to disconnect it needs to give you a prompt or warning to alert you it has been disconnected or is going to be disconnected so if that’s not what you want you can prevent it!
Not sure how I feel about this service anymore especially with more and more being blocked.
2021-12-15
Not able to cancel and costs going up and up !!
I would not recommend this as once you pay a small amount they take more each month…. Can’t work out how the cancel!!! Thank you for the reply however I standby my comments we signed up for one month and have paid four because my husband couldn’t work out how to cancel it said through Apple subscription of which we had none … we both had the app nothing there on how to cancel (why not??) We only wanted to try the app for a month and I’m still convinced it wasn’t the price we were charged I'm sure the trial we signed up for was a lot less… I would not recommend as you felt stuck in something…. We are paid till January now as you have taken another month All cancelled forever!
I’m very sure that we signed up for one month and I’m very sure it wasn’t for the price we paid we did not contact customer service as we were not directed to customer services from the app there was very little advice in the app we actually had to google how to cancel this and didn’t realise we had paid a three months by which time all in advance!!! As I said do not use this app not even that great!!
2021-12-04
Here we go again.
As usual Nord VPN is about as helpful as a broken left to a race horse. Yet again problems with Netflix, and not being able to use the UK service outside of the country. I would have thought you would have fixed this problem by now. Also if you do not want subscribers to air your dirty washing here, I suggest you make contacting you possible, instead of leading us around for ages, and still giving us no chance to ask a direct question. It would appear now you think you are so good, you can ignore your customers, and hope we will not complain, or give up. You should move to the US, your lack of after sales service will fit in there perfectly. Your ignorant attitude towards your customers is typical of clowns who think they are the best, but you no longer are, and when my subscription ends, I’ll be taking my custom elsewhere, and I advise others to do the same, because this company will never change
2021-07-04
Does what it says on the tin, but a bit better :-)
I like the speed of connections, the choice and reliability. The best VPN is the one you don’t know is there. I always have it on auto-connect when I travel.
One thing I noticed is that some services that *really* want to track you or just need to know where on Earth you are, simply refuse to serve. For example Apple AppStore would not allow me to write this review while connected to any VPN. Same with Google (not always). Oh well, fair enough, regionalised AppStore needs to know which one you are accessing, right? Also, I can just not use Google but DuckDuckGo which works, their loss.
I was mildly amused with one review where the user said they conduct criminal investigations and they need automatic connection. There is a point there, the app logs you out after an update and it should not. The argument is what if found strange: I would have thought though that the state services that deal with criminal investigations would only use their own security software, but I may be wrong, of course.
2020-11-24
Big bug requires solution.
So I’m running Mojave on my 3 yr old MacBook Pro. All was ok until last updates. Now I have had to uninstall what can only be described as probably the best VPN out there. When I came to use it today, admittedly not for a while. It wouldn’t let me open tilt up, in stead an annoying pop up of birds stating password required from keychain. After 30 attempts I uninstalled it for the 3rd time but still no luck.
I then went on to Nord website, I logged on as normal but when I came to download the app again this time from YOUR WEBSITE, it sends me to apple. On review research it is the APPLE APP which has a glitch. Please fix this. 4 hours wasted trying to fix this and your online and live chat is NO HELP at all. Please help as I have made a request for PROPER help.
2020-10-07
Started out good but.....
Took the 2 year sub and it seemed okay at first. In the last 3 or 4 months, this app has become a total nuisance especially on my iPad. This is situation became more apparent after the last update. My connection flickers between Wi-Fi and 4G constantly, I can’t get to use certain apps anymore for whatever reason, it blocks my email app which displays errors and doesn’t download emails and then the option to select your preferred server was taken away (used to be able to see available servers in your chosen country and their traffic levels so you choose which you want). Can’t for the life of me understanding the thinking there. The WORST thing is the inability to turn it OFF. Each time I disconnect the VPN stil remains switched on in my Settings, when I turn that off then I get only 4G connection. Within a few seconds the vpn is back on. This felt like total hijack job. So will UNINSTALL it if they are unable to resolve my issues at the 4th time of asking!!! Will find something better and if I don’t...oh well!!!
2020-10-06
Fix VPN on iOS 14
For the past week I have been not able to use my wifi or data, it’s always been on and off. During the day 60% I was unable to access internet at all on my phone. After doing what not, resetting network settings, restoring phone ect, I concluded that all my wifi and data problems were due to the vpn. I understand that iOS 14 might have come too soon. However, ever since I have updated to iOS 14 I have been unable to use vpn simultaneously with internet. If the VPN is ON, then wifi and data will not work. Once you turn the VPN OFF, then everything starts working. For so many days I struggled and only just realised all the connection problems were due to the VPN being ON. For the time being I will not be using the VPN as it does not allow me to use the internet. Please fix this issue, I am aware that some other VPN apps are also facing the same problem. Please fix this. I love using this service but for the meanwhile it’s only given me stress. Thank you
2020-08-02
Poor poor poor
The APP doesn’t work in China, customer service assumes you want to always revert to manual connections or OPEN VPN, juts fix the APP as that is what I payed for and what I want. Then they say, it’s China, they’re always finding ways of blocking us, well free APPS work better than the paid subscription for Nord! Can’t give minus stars, but poor excuses and poor service and little forward thinking! Yet, advertised everywhere even by bloggers! Did Nord disclose they got hacked in 2018? Only years later...says a lot about the company!
Further to your bulk standard response, i have had detailed conversations with you “customer service department” Constant apologises for the inconvenience caused, and that China is much more clever in blocking us than we are in working around it. Shame the free providers seem to manage it with ease. Now i have found how to connect to the lynx protocol without the APP, i have told customer service this! They want me to have a conservation with the tech team as this shouldn’t work!!!! How wonderful, if i contact you tech department i am sure it will result in it being broken again!! Connects to lynx on the MacBook manually, but not on the iPad.....JOKE!!!!
2020-07-02
Bring back server lists !!
Why, why, why are you removing the list of specific servers in each country in the latest app update? This is the best feature I need when travelling. I need to connect to specific servers otherwise your app is useless to me. Your ‘fastest’ server recommendations are not good and I do not want to be connected by your algorithm automatically.
I have a 3 year subscription ending in October 2020 but unless I can choose specific servers myself ( I do not know the specific server numbers - I choose them from the list in a trial and error manner to decide what works for me ) I will be forced to look for another VPN service.
The app has been great so far for my uses ( apart from a few glitches like logging me out of the account periodically ) and I recommended it to many friends, however the latest ‘UPDATE’ is a a crucial DOWNGRADE in functionality and a deciding factor why I will be forced to look elsewhere for protection.
2020-06-01
Had to turn it off to write this review!
I’ve been an advocate of NordVPN for over a year. I still have nearly three years of my subscription left to go. However, since the latest update it flat out refuses to connect to a server or the VERY rare time it does it works for a few minutes and then nothing. As soon as you turn off the VPN everything is fine. Tonight I have spent over an hour trying to connect to the internet via NordVPN. No matter what settings, protocols or things I try (I’ve been in contact with support for o er a week) nothing works. The support team are quick and courteous but it’s the same old turn it off and on again. Reset the profile, redownload etc. I’ve done EVERYTHING twice over and I’m here now in complete frustration and deleted the app. I’m sure it works for the many but for me, since the update it no longer works and I’ve had enough. By all means give it a shot but every update brought a big bug for me. This last one finally killed it.
2020-04-22
Invisible 1
This app is awesome, I’ve got it on my iPhone, Samsung galaxy tab a and my laptop and it works amazingly on all but you’ll get the best use out of it on laptops/desktops.
You wouldn’t believe how great it is to be able to surf the web using far better search engines than google with the knowledge you’re completely safe from hackers malware and not having nosy government agencies spying on every single site you visit or product you bought it’s fantastic also you don’t need to worry about any site you visited selling your data on to the highest bidder so would stop most spam that’s sent using that data, and the price is unbelievable for peace of mind like that you can also use six separate devices with it at once double what expressvpn offers for nearly triple the price.
In my opinion if you download the app first you get 7 free days to try it before they take payment so if it’s not for you in those days you’ve nothing to lose I only wish I’d got this ages ago utterly fantastic love it.
2019-10-22
NordVPN
Advertised on tv, internet searches and on some packaging I’ve seen floating around.
I personally sought out a good VPN via numerous reviews on websites and ended up on which? and this was recommended there.
NordVPN has simplistic and refined server options from various countries to choose from. It is laid out like a global map or from a drop down list. Has options to block those annoying game ads and even malware. There is also a few selections to enable onion over VPN or tor browsing for more security against government firewalls, for example, within China.
It is from my experience the pros of NordVPN:
1) works almost instantly from turning on phone.
2) is reliable when it needs to be.
3) has various user friendly options.
4) worldwide useable servers.
5) always updating and additional servers.
6) full plans have tech support giving great response time and assistance.
Cons:
1) has frequent “hanging on” before connection to some servers resulting in delays.
2) kills in an instant the user browser and can sometimes lose place.
3) can frequently reconnect and jump to other servers.
4) if wrongly updated can brick the app on any devices used with them.
All in all, when this app works and the VPN is doing its job, I find it does me justice and well. I would recommend if it irons out the issues I’ve raised and gives more time to the detail of the app before rushing out updates which can cause some to brick.
2019-09-15
Some speed slowdown, but good reliable connection
I took advantage of the special deal of 75% off the 3 year subscription, which meant I paid almost the same for that than I would of for one year with my previous provider. So far, so good. Reliable connection with many servers throughout the world. I do see some marked decrease in my download speed, almost 50% sometimes, but it’s still fast enough for my needs. It’s the games console I really need the speed for, and seeing as my console does not go via VPN, it’s not really a problem. I initially had an issue where my Outlook and OneDrive would not sync on my Mac after using NordVPN, but a quick chat with their support service provided the remedy. So, I am happy with NordVPN.
2019-08-18
Ok -but
Having seen NordVPN been promoted by a few China based Youtubers I decided that I’d give Nord a go on my next trip.
I signed up via the website, going for month long subscription was the option that suited me. I tested things out before I left and everything seemed fine and I was able to connect to different servers all over the world.
However when I arrived in China I had a couple of issues:
1 was unable to get a Wi-fi connection at all. Couldn’t understand it until I tried my old phone without an NordVPN setup and I could get on, albeit behind the great fire wall. Found by turning off the connect on demand option in the iPhones VPN settings, under the NordVPN section I was able connect to WiFi.
2 couldn’t get any servers to work, kept on timing out. Sent an email to the support team and they replied very quickly with a work around to create a manual vpn connection. Which worked but it is not as convenient as using the app to pick and choose the server based on speed/country.
So now I’m not using the app and have a number of servers manually setup I can use the service that I’ve paid for, it’s just not via the app. For time I’ve paid for a vpn, seems to be ok, I’m not streaming but do have access to all connect that I want to connect to from China.
Would have been 4 star review if I was able to use the app. I’ll see how the rest of my trip goes and decide if I use Nord again on future trips
2019-08-10
Double VPN and other features not on iOS?!
It works well as a normal VPN, but I am very disappointed that the Double VPN “great” feature is NOT available on iOS after being told by app support! I don’t know how many more great features are actually not available. I pay for the full package with all features, it should be made available! I felt I was misled into buying the subscription, I have not found any where on their website about which feature is available which is not to my platform and device.
Updated : thanks for reply. I am now able to use it on my desktop, but as I described, it is not available for iOS that I used the most, iPhone and iPad. The lack of this feature on iOS platform is NOT clear at tall on your website! Please consider clarify this on your site.
2019-02-05
NordVPN - An impressive VPN at an affordable price.
I’ve been using Nord VPN for about 9 months and have had an excellent online experience.
Previously I had a 1 year subscription with “Ivacy”. Was well pleased with them but was looking for a vpn to cover additional hardware (my PCs, laptop, iPad and iPhone). Did considerable research to check that the VPN I went with would tick all my boxes. My shortlist came down to “Ivacy” or NordVPN. NordVPN is not the cheapest but cost is only one consideration amongst many. NordVPN is easy to use (as is “Ivacy”), offers reliable consumer help (as does “Ivacy”) but where NordVPN sneaked ahead was in: multiple device protection, number of worldwide servers and regular updates. I went for the 3 year NordVPN subscription which offers great value for money. Based on my experience to date, I have no hesitation in recommending NordVPN.
2018-12-09
Perhaps I am not doing it right.
There is a lot I like about Nord VPN. However, there are several annoying features.
It is good that the user has such a huge choice of servers (world wide) but the main irritation for me is that the connection is forever being lost. What I find perplexing is that I use the VPN on several devices, - 2 iphones (5 and 6) two ipads (3&6) an old Macbook Pro and a Windows Laptop. From time to time, the iphones and the latest ipad seem to remain on the chosen server
for long periods, whereas occasionally the connection lasts an hour or two. With the Macbook, the VPN disconnects whenever the Macbook is shut down, and AUTOMATICALLY reconnects on start up, - brilliant! Also, I have noticed that I cannot surf the net when VPN is connected. I have to leave the VPN server, surf, then switch the VPN back on, which is unsatisfactory. This is not ALWAYS true, so even more frustrating.
I recently took a contract to receive BT SPORT via the app, which I can cast to my TV. Very often, though, I get a message that I cannot receive BT SPORT as I am outside the EU, and I assume this is because BT cannot determine my location when I am on VPN. Of course, this problem may be a problem for BT not Nord.
2018-06-15
excellent VPN
finally a simple VPN. it has plenty of countries and the connection speeds are great on mobile and on PC. this VPN actually stays connected and 98% of the time, you won’t need to load the app to reconnect if the connection does drop. it works fine over WiFi and mobile data and protects you well. this app also has a useful feature called a kill switch, when enabled if the connection does drop, the app will prevent any internet activity to protect your privacy. if your big on privacy like me then NordVPN is the one for you.
be wary though that if you use it on mobile internet then you will need to make sure that you have a decent mobile connect such as 4G or 3G. remember this is an internet based app and needs the internet to connect to it. your unlikely to get this to work on Edge or 2G if at all due to the slow speeds of the mobile connection on 2G. despite the bad press this app gets it actually does what it says on the tin 99% of the time and that’s good enough for me.