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iPad Screenshots

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Description

Watch over your property from anywhere with Ring Video Doorbells, Security Cameras and Alarm systems.
Ring Video Doorbells and Security Cameras can send you real-time alerts when someone’s at your door or motion is detected. Keep an eye on what matters with live HD video and greet visitors with Two-Way Talk. With a compatible Ring Protect subscription (or free trial), you can review, save and share your Ring videos.
Ring Alarm systems let you monitor entrances and indoor spaces, so you can be notified about unwanted visitors. Opt in to Assisted Monitoring (compatible Ring Protect subscription required) to notify your emergency contacts via an automated call when a security issue is detected.
Whether you’re halfway around the world or just popping out to the shop, with Ring, you’re always home.
What you can do with the Ring app:
- Get real-time doorbell and motion alerts on your smartphone or tablet
- See and speak with visitors with HD Video and Two-Way Talk
- Arm and disarm your Ring system
- Allow access to your building for authorised guests and services with Ring Intercom

What's New in Version 5.66.0

Enjoy a fresh new Ring app update, including bug fixes and improvements.
By using this app, you agree to Ring’s Terms of Service (ring.com/terms). You can find Ring’s privacy notice at ring.com/privacy-notice.

Seller

Name

Bot Home Automation, INC

URL

Information

Developer

Categories

Version

5.66.0

Size

319.1 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Dutch, French, German, Italian, Japanese, Spanish

App Store: Customer Ratings

All Versions

 4.6 (39,111 Ratings)

App Store: Customer Reviews

Unable to login

 – 
Devon7670
 – 
2023-11-26
Version 5.66.0
Swapped to a new iphone and now i cant login. Tried reinstalling app still same problem. Other people have same issues

Returning

 – 
SBomorse
 – 
2023-11-24
Version 5.66.0
Impossible to log into the app. I can't even try to reset my password. I've tried everything and nothing works. The only way to gain access is via the website - not acceptable when you need to disarm an alarm that's ringing.
Looks like I'll be returning my hugely expensive system

Orange Banner is annoying!

 – 
boboburadaydı
 – 
2023-11-24
Version 5.66.0
My 30 day protect trial is over, I have subscribed to the basic plan. Yet I’m still seeing this orange marketing banner which constantly reminds me to upgrade to the Plus plan. This is a horrible UX. This most likely violates Apple’s App Guidelines.
I am not going to purchase additional cameras from Ring because this orange banner in the app annoys me.

Very hit and miss

 – 
Shelbynezz
 – 
2023-11-21
Version 5.66.0
Continually goes offline or detects motion but no video is available. Everything else in the house connects to the wi fi and we never have a problem it’s only the ring doorbell.

Simon

 – 
Simon hulme
 – 
2023-11-20
Version 5.66.0
I have good WiFi and a WiFi extender and it stutters when I talk to people

The app will not show my WiFi?

 – 
Jeni0312
 – 
2023-11-18
Version 5.66.0
I have had the 2nd generation for over a week now. I have tried to connect my Ring Doorbell to the WiFi an it just won’t do it. I know it’s not the WiFi itself as every other device I have disconnected is still showing my WiFi for it to connect to? I don’t understand why it won’t work. But I’ll have to send it back as I can’t use it

Can no longer turn off Chime ringing at night

 – 
Krayzkat
 – 
2023-11-17
Version 5.66.0
I have 3 Ring door chimes around my house and have for the last year been able to turn off the 2 upstairs at night (so kids aren’t awoken at night), and leave the downstairs chime still on…. So me recent update this no longer works and I cannot see the ability to set that option anymore - have Ring removed this absolutely required function???

Poor connection

 – 
Coxyscastle
 – 
2023-11-16
Version 5.66.0
By the time the app loads a live feed the person has walked away from the door. I have sky q all over my house which acts as a WiFi boost. One right next to the wall the door bell is on and still poor poor connection. Phone signal is perfect. Waste of money unless the hard wired ones work better

Alexia connection

 – 
Willsandwills8587
 – 
2023-11-15
Version 5.66.0
Why won’t my door bell connect to my Alexa anymore?

Ap not working

 – 
Sharlene377
 – 
2023-11-15
Version 5.66.0
The app has not been working in my phone for a week or so. Can’t log in again. 😭😭😭

Night vision

 – 
Splodger123
 – 
2023-11-12
Version 5.66.0
Never wanted a ring doorbell but was given one. What a pile of poop. Can see a thing in the dark. No option to use night vision on the app and even paid the £3.49 a month to see nothing cheers ring great service

Ring

 – 
Aurora and Julian
 – 
2023-11-10
Version 5.66.0
The device and the app worked well until I updated it to the latest version. Now the live view isn’t opening, only keeps on loading and also I am unable to see who’s at the door as the view won’t open. Rather disappointing, we are paying for monthly subscription too.

No live connect

 – 
Firthy63
 – 
2023-11-08
Version 5.66.0
Since the up date yesterday I can not check live camera on door bell Ive check network all ok

Ridiculous

 – 
Headache hound
 – 
2023-11-07
Version 5.66.0
Ridiculous amount of palaver to sign into your account. Will just delete the app and just let my husband use it

Doesn’t work

 – 
Pat & Alan
 – 
2023-11-05
Version 5.65.1
Doorbell itself looks well made, but the software is rubbish. The app used to open quickly in full screen, but now I have to go through the notification route, and by the time the thing connects the caller has long gone! Ring have replaced the hardware, but the problem persists, so they blame poor Wi-fi. Actually I have superb Wi-fi coverage, lightning fast internet with unlimited data both ways. In the end I tried a couple of cheap Chinese products and they work perfectly, so I’m in the process of binning Ring and swapping to the cheaper and better product. Don’t waste your money!

No notifications

 – 
Ullahnoor
 – 
2023-11-02
Version 5.65.1
This is so annoying, I have gone through all settings both on my phone and on the app but still will Not get any notifications at all. I have tried going back to old version of the app but still not able to get any notifications. Developers please fix this issue.

Live view

 – 
Jazzyella
 – 
2023-11-01
Version 5.65.1
The doorbell works well and the live view was fine. Now however, I get live view on my echo show but not on the app which is a bit disappointing

A pain

 – 
Tom27Mc
 – 
2023-10-30
Version 5.65.1
Simple things (or should be) are always far more complicated with the doorbell!
App is badly designed and I’m general infuriating!

App update

 – 
johnnnybosh
 – 
2023-10-29
Version 5.65.1
The app on my phone automatically updated and has now locked me out of the cameras and says the account is not recognised. Have tried all options but no success . Will now be cancelling the subscription

App is good

 – 
Aisha8767
 – 
2023-10-27
Version 5.65.1
The app itself is really good. Can choose to not have alerts etc. volume of notifications. I usually only turn the notifications on when I know no one is at home. It’s an all in one which makes it easier if you have other ring products too.

Update needed

 – 
Fowler1981
 – 
2023-10-23
Version 5.65.1
First of all, the Ring doorbell in the app regularly says it has a ‘poor wireless connection’ despite it being only 10 feet from the router and everything else in the house has a full connection.
Secondly, live view and the picture that comes up on the notification when someone approaches the bell doesn’t work when the VPN is turned on.

Update changed settings

 – 
alice_bg
 – 
2023-10-22
Version 5.65.1
The app was recently updated but it has now changed so that even when you have app notifications on silent it still chimes when there is movement. Can you please fix this asap!

Ring doorbell

 – 
Simbayo
 – 
2023-10-21
Version 5.65.1
Excellent product

Waste of money

 – 
Ringcrap
 – 
2023-10-19
Version 5.65.1
Worst piece of technology I have ever purchased. Hardly ever works properly, get notifications late, going back to a push button and a bell box with a couple of batteries!

Spotlight cam plus needs work

 – 
Orwin89
 – 
2023-10-19
Version 5.65.1
I was sent a wired spotlight cam plus as a replacement for a original spotlight cam only to find that on the plus version you can’t change the length of time the lights stay on, just fixed at 20 seconds and on the Home Screen it no longer refreshes the preview every 30 seconds. Very disappointing for a so call plus version.

Encrypted cams not working since update

 – 
JEAN-NE7777
 – 
2023-10-18
Version 5.65.1
Encrypted videos no longer record, just get message saying no video found, also I can no longer live view encrypted cameras since the update. Waste of money me subscribing considering nothing is being recorded.

Need a downloadable App

 – 
whothehellneedsan8ckname
 – 
2023-10-18
Version 5.65.0
Ever since purchasing my ringbell2, 4 days ago,I can view the app but cannot download it. instead I have to go into my App Store and fing ring app to see it, then I only get the front page advertising the doorbells and an orange box about a paying contract. I need a downloadable app!

Snapshot

 – 
Big Chris Mac
 – 
2023-10-18
Version 5.65.0
The snapshot is not working installed updates reset it done everything as requested the feature is not working this impact the security I bought this so it would snap every 5 mins and doesn’t even work sold a ring device thats advertised incorrectly the feature is not working.

Live view stopped working

 – 
Magstermooo
 – 
2023-10-18
Version 5.65.0
Something wrong with the app as cannot for love nor money access live view on my camera. Doorbell is fine though.
I tried live view for the camera by logging in through my web browser which worked just fine and proves there’s an issue with the app.
What’s the point in having security if it doesn’t work on the phone mean I can’t check when I’m away from home.

RING FIX YOUR LOGIN

 – 
Alfie OB
 – 
2023-10-14
Version 5.65.0
trying to login to my ring doorbell camera and it doesn’t even work it just says I have to the verification to prove I’m human and says resets me so I do the cycle of putting in the passcode and being reset over and over again

Latest update …

 – 
Strawbis
 – 
2023-10-08
Version 5.65.0
App won’t open

Great but missing scheduling

 – 
LuRcH-134
 – 
2023-10-08
Version 5.65.0
Great cameras and features overall, but for the life of me I don’t understand why Ring haven’t incorporated scheduling in the modes feature. It really does seem like a missed opportunity for an extra feature that would just make this an all round good product. The modes feature is great for Disarmed, Home and Away but without the ability to schedule these you have to manually remember to set them all the time. Very annoying if I am honest. Geofencing is great but it reminds you when you’re driving down the road, I’m not going to stop the car and activate Away mode every time and half the time when I get to my destination I’ve forgotten all about it only to remember when I get the reminder on my way home that the cameras have been left on home mode all day and half my cameras haven’t captured anything. Please add this as a feature Ring. Thanks

Latest update

 – 
Marco202334
 – 
2023-10-07
Version 5.65.0
Just updated the app now it’s not letting me speak to people who press the ring also there’s a red dot saying there’s new features but there isn’t

Extra black zone

 – 
AAAAAAAAAAAAAAAAAAAASZSSS
 – 
2023-10-07
Version 5.65.0
Since the recent app update, there is an additional black zone box on one of the cameras.

Not bad

 – 
Goostec
 – 
2023-10-07
Version 5.65.0
I had to get solar panels for all my cameras. Battery operated cameras last only a few days at best!
They are not perfect.
Quite often don’t record everything despite setting everything to the highest possible level!

Broken on ios 17

 – 
darkerkn1ght
 – 
2023-10-06
Version 5.64.2
App having trouble connecting to cameras on ios17. Was fine before upgrade.

Delayed response

 – 
Mysamatosis
 – 
2023-10-05
Version 5.64.2
Ok if you don’t mind the person who rings the bell being half way down the road when the ring device responds. Or it telling you motion detected 5 mins after you have entered your house !!!! Not worth monthly subscription, there are free devices, just as good

Tried to be too clever for its own good

 – 
Han Sol0
 – 
2023-10-04
Version 5.64.2
Audio awful - sounds like you’re underwater and fades in and out, video freezes, multiple outages this year.. all of this with absolutely no issues with router network etc.
Can detect a car driving past but not someone 4 foot from your door
Telephone Support at times patronising
If you have a ring protect plan and the faulty device has already been replaced with two other faulty ones - told TOUGH can’t replace
So basically left with a chocolate teapot..

Love love

 – 
Koukou35
 – 
2023-10-04
Version 5.64.2
Great app and easy and efficient

Latest version for iPad is broken

 – 
Adam.West.
 – 
2023-10-04
Version 5.64.2
The app was working fine until the latest update. It does not connect to the server to authenticate your account. If you delete and reinstall, you can’t login. Useless. Please fix.

Was good

 – 
paulrnnf
 – 
2023-10-02
Version 5.64.2
The app keeps losing my sign in details and making me sign in again only happened recently but is very annoying

Poor connection with internet

 – 
Bobby manc 1
 – 
2023-10-02
Version 5.64.2
Like the title says. Very poor internet connection. I have very good broadband aswell.

Simple but temperamental

 – 
Fraserbhoy
 – 
2023-10-01
Version 5.64.2
Simple and does what it says on the tin….when connection is ok.

To unreliable now

 – 
jb20222022
 – 
2023-10-01
Version 5.64.2
New issue now.
On my ring flood cam the lights won’t turn off!!!

Slow Response

 – 
Jim Ebbie
 – 
2023-09-30
Version 5.64.2
Since the latest update the doorbell system has been slow in responding. Someone presses the doorbell and then it either doesn’t ring or it does after they have left. Get it sorted out ASAP. What are we paying for?

Terrible update

 – 
AmitK
 – 
2023-09-28
Version 5.64.2
Another example of an app that is perfectly working but then you come and do terrible coding on it which resorts to a broken app. This time no notifications of motion are showing in the app.

Ring

 – 
Can't shutdown
 – 
2023-09-27
Version 5.64.2
Son emigrated so Iv got his doorbell. I watch my dog in the house. he used it as a camera as well. I check in and remind her to be good. It freaks her out.

Good but some little issues

 – 
Scarlettmoonbubbles
 – 
2023-09-27
Version 5.64.2
My doorbell randomly changed to an American accent with quick replies. No where on the app to change this. Spoke to customer service but they didn’t understand that it had randomly changed itself and I wanted to change it back to UK but don’t know how.
Sometimes when trying to use the microphone in live view, it doesn’t seem to work, like whoever is there can’t hear me so I have to go off live view and back on it for it to work.
Last few days the app has been a bit slow with loading live view or other recorded video

Doorbell

 – 
Susietara
 – 
2023-09-26
Version 5.64.2
Rubbish don’t buy it’s a rip off mine sounds as if we have a stream running in garden this is the second one but no better than the old one won’t be getting another one

Please help…

 – 
jaki73
 – 
2023-09-26
Version 5.64.2
I went to open the app and it’s the login screen, I used my email and correct password but was denied access. I requested a new password reset link, 5 attempts now, and no email has arrived to let me set a new password. I rely on these fantastic devices as I have a disabled family member, so I really would like to get this issue fixed.
Thanks

Used to be great.

 – 
Guineapigwoman29
 – 
2023-07-09
When I purchased the ring doorbell, I paid yearly and videos stayed on the app. Recently, the price went up over £10 on the year and all the videos I was saving for prosecuting a neighbour and having them evicted, all disappeared. I’d had no notice that this was happening, and I’m certainly not going to be paying the extra charges for getting so little back. Night time vision does not get car registrations and if a car has headlights sinking up or down the street, it is impossible to see anything. Don’t waste your money. Night vision is dreadful. Ring has got greedy and lazy.
After contacting customer services overseas, a waste of time as they couldn’t tell me why my videos had gone.
If I’ve paid to store 3 months of videos, even when I didn’t want to carry on with the subscription, videos saved just a week or so earlier all vanish. So much for 3 months storage.

Automated technology

 – 
Kevy18
 – 
2023-05-14
In this day and age where concern for AI is a threat and technology is growing too fast, too soon, it begs how ring can’t even do a simple job.
The doorbell is the first issue, the update for ring on the doorbell has created a problem not just saying it’s 1970. It’s created an underlying coding issue resulting in the chime pro communication Wi-Fi drain. It’s simply not user friendly as it once was. Too many different user interface updates resulting in conflicting issues causing problems.
Secondly, the ring security outdoor cameras are suffering from the same issue due to the last update showing 1970. I have had to disconnect these and wait for a patch update - whenever that may be - to fix this date issue and underlying coding which may be creating a Wi-Fi speed drain consequence.
Thirdly, I have had to Ethernet my ring alarm and then sort the mesh network this produces through it.
Fourthly, the app is not great. It needs properly updated and totally overhauled. It simply isn’t handling requests or showing the data that it should. Live camera is a must for when parcels or deliveries at the door must be better and ensuring it then disconnects promptly after speaking to prevent any further communication issues.
Finally, 2 stars for the products and ring app. Deserves nothing higher than this until fixed appropriately. Used to be so good. Now so disappointed.

Notifications have stopped and other issues

 – 
Naomi64er
 – 
2023-02-23
Update - by process of elimination I discovered the cause of the lack of alerts - Smart Alerts. As soon as I disabled that, the notifications started again. It wasn’t smart, it was literally blocking all alerts! Some update around Xmas would have killed it.
I have recently stopped receiving notifications from the app. I’ve checked all the settings both on the phone and the ring app and all looks correct. I’ve changed nothing. A security system with no way of informing me of movement in the house is no use to me. Also cameras randomly select different Wi-Fi routers in the house and take themselves offline. It would be useful to be able to force them to select a specific one and stick to it. For example there’s a router right next to one camera yet it hooks itself to one on another floor and either has a weak signal or looses connection Finally when downloading videos from my door camera, why is the quality so poor compared with the view on my phone? I wanted to give a neighbour some footage of a car hitting theirs. On my phone it’s clear to see, on the download it’s jumpy and totally skips the hit. I tried to download several times in case it was due to a signal issue but each time it was identical

Great Security at Times

 – 
GordonRoy
 – 
2023-02-21
Really great for security on our property, warns of everyone entering, the only bit of concern is the battery needs charging, but can be connected to the mains, at the moment only one is but Two will be soon. Very Poor System On getting Issues Sorted, Ring took Two lots of money at the same time, one being for Monthly which has since been stopped by my bank, the other was for a Year which was setup due to the monthly issues, tried to contact someone to no avail, I’m Deaf so no Phones, also now I get a Number Of Black Videos, did not before, System is fairly good with some things not very good, they keep sending mails saying to renew basic account when I did in December, another poor system.
Ring needs to look at the above ASAP
Due to being Deaf can not contact anyone, gone Downhill over time when you could get things sorted, to many Phone Lines and nothing for the Deaf, I do not do Facebook.

Ring doorbell

 – 
Bh1010
 – 
2022-11-27
Have been using this a month now, really impressed with quality of picture, even at night.
Took a bit of setting up the motion zones, due to the fact we are on a main road and have a short drive. 2 steps on the drive and it’s triggered with very few false alarms. The odd bus or truck will trigger it, but I think that’s because of vibration or something.
Definitely gives peace of mind. Was also concerned about battery life. but we charged it when we had it a month ago and just checked it’s still on 53%. So reckon 2 months out of the battery before it will need a recharge. Can’t grumble at that.
Would def recommend 10/10

Starring not working on iPad

 – 
Kentish Lass
 – 
2022-02-07
Star a video and a completely different one to the one selected is starred. It’s all over the place and I struggle to unstar the ones that have been starred wrongly.
What would be useful is 1) For the device owner be able to delegate some functions to a Shared used. For example, I would like to be able to delegate deleting old videos to my partner who has his own account. That way we can both review and housekeep the videos rather than me having to do it all the time. 2) To have an optional timer function to switch Modes, so we can automatically switch to Away Mode at a set time every day. Or automatically switch to Disarmed at a set time. Having to do this manually is tiresome. I know we can use a timer to automatically switch off notifications for the hours we want, but that doesn’t stop a bazillion videos accumulating that need dealing with.

Surprised

 – 
7 major tom
 – 
2022-01-29
Had a few quotes from cctv companies & electricians for a cctv linked to mobile phone for 3 separate sites, front and back, one warned me away from RING, gotta admit I thought they only did doorbells, spoke to a neighbour who had the doorbell who happily told me she had a complete ring system for 6 months & was very pleased with it, “but get the best WiFi system you can” so I did & now 3 months on I’m glad I did, really pleased with it, easy to wire in to exchange existing security light, electrician who helped with a new wiring went and ordered one, a few simple functions to tinker with at your leisure to make the notifications work for you ... THANKS RING
Now got door bell video pro
Had problem with 1st one and RING simply replaced it … very impressed
All working fine now, very good for delivery drivers and instructions

The worst customer support I’ve ever experienced

 – 
Paul Blanchard
 – 
2021-09-26
I have 13 ring devices, doorbells, cameras and the like. They literally ignore all feedback on the bugs in the app, and use bland corporate speak like “we are unable to assure you at this time” when all you want is a straight answer.
The iPad app is a joke. It’s basically the iPhone app with more white space. Hold the app in landscape and instead of having preview tiles that use the screen space you get tiny thumbnails with tons of white space around them which they refuse to fix and makes the app completely useless
They have “improved” the iPhone app by completely removing the visual timeline which allows you to drag and locate the event you wanted. Now you have to literally click on dozens of snapshots manually to check which one it is, something that can take 20 minutes rather than three seconds, and they call this an “improvement”
The preview tiles only show the last time you loaded a preview tile in the app, which could be days ago, and if the app can’t communicate with any device in the first few moments of launching the app it doesn’t use any of the dozens of snapshots that previously tool, and refused to load any from the history, which again needlessly makes the app show very old photos when there are much newer ones available

Not always reliable

 – 
Bulk Slash
 – 
2021-05-08
The app is not very good at getting updated pictures. I’ve got my doorbell set to check every fives minutes but I’m looking at the app screen and the screenshot is still from 9 minutes ago. Even if I force quit the app in the task switcher it still shows the old images. I can tap to go live on the camera but that interrupts what I’m listening to and is an extra step that wouldn’t be necessary if the app worked correctly.
Also, my front doorbell doesn’t detect people until they’re right at the door. I’d like to know someone is there before they’re at the door. As it is now it’s too slow. It’s not the internet connection either as the router is just the other side of the front door and is connected to a 200Mbps fibre connection.
Beyond that, I’m very happy with the app as it allows me to keep an eye out for criminals at all hours and even when I’m away from home.

It’s good but could be soooo much better

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Trader81
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2021-03-17
So after some reviews, I purchased the ring door view camera, as this was the best solution and I didn’t want to deal with a wired install. From this aspect I am very happy with the setup.
Regarding the app, the layout, functionality is very good to some extent. Where I think things can be improved are areas such as the privacy zones. These need to be made customisable just like the motion zones as not all zones will be square or rectangle. Because of this it reduces the effectiveness of the motion sensor and I miss out on movement it would have otherwise recorded which defeats the purpose.
Another issue is the advanced motion detection. It starts with motion (missing the first few seconds) but then stops if motion stops. I understand this cuts recording length and storage but it doesn’t seem to pick up again if motion then starts again. If it does, it’s multiple clips of the same motion which has been ongoing. Whilst you can’t set how long the video records for, it doesn’t apply when using the advanced detection which is pointless. Hopefully ring can sort these issues out as otherwise the app and product are really useful in today’s world.

Wired camera states low battery warning

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Firtstwodie
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2021-02-13
I have used app for several months successfully with a Ring doorbell and decided to upgrade to 2 wired stick up cameras one works fine currently but indoor plugged in and powered camera states low battery and won’t show live camera view. But I can get a live view through my Echo show so proves this is likely to be an app issue and not a camera issue. This issue is documented on their website since March 2020 and doesn’t appear to currently have a fix.
A fix appears to have been done and now appears to be working correctly hopefully this will keep up and I can reward more stars. Tried the app again with my third camera specifically used to monitor the dogs and it doesn’t work again. It’s an potential app issue as it still works with my echo show but not on the ring app stating the camera battery is low but this is a hard wired camera. RING sort this out as this is an issue with a lot of customers and has been for 2 years.
Update contacted Ring who were very good but went through the fault finding solutions I had already tried and have since sent out a new camera and all seems well and good now issues seems to be sorted now.

Very good app. Needs extra functionality.

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ambergbc1
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2021-02-10
I really like the app. It’s so good. I really like the ring alarm system. I think it’s fantastic and so easy to use. I have sensors, motion detectors and internal and external cameras throughout my house. It’s wonderful. There is just one think missing. A fire alarm for the Uk. This would make the system complete and most important it would make the system a real market leader here in the Uk. I have seen lots of comments regarding this and all users are saying the same. Please please allow us in the Uk and EU to add a z-wave fire/smoke detector to our system or at least get your ‘listener’ working for Uk frequency. The z-wave protocol is standard so it should be to difficult to include them within ring. I realise you can’t have too many different types as support would be difficult but it would be a stop gap until ring approved a model for general use for us in the Uk/EU

Disappointed with new app upgrade

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fggiobfsxhkmom
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2020-12-30
Have been using the Ring App for some time now and had no problems until this recent App upgrade. You used to be able to set various motion zones and have a choice to select which ones you would keep “Active” and select as you please.
Now you can set up motion zones but they are all “active” at the same time or not! Why the change? Why take away this option when it was so useful? Really disappointed by this Ring as a user who needs 2 motion zones set and needed the pre-existing option to activate or deactivate my zones as required. Now i need to extend my existing zone every night to cover our vehicles and then re-set it every morning when vehicles are not there so that the motion zone does not alert me every 2 minutes because of passerby's!

Good app but could be improved

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Aman C (Uk)
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2020-12-15
I’ve been using this app and the Ring platform for a few years now and overall it’s been a revelation in our house. My mother, struggles with getting to the door quick enough and when my Dad and I were both out at work, she would feel scared to come to the door, when she was home alone. Additionally, this platform helped record two attempted break ins at my house so overall it’s been great.
However, one of the most frustrating things about this app and specifically, the Doorbell Pro, is that it does not inform you when a device has lost its WiFi connectivity. Such a simple, but important feature has been missing from this app. I was surprised to learn, from Ring support, that the doorbell has to always be manually added back to the network however, the other devices (Cameras etc) don’t need to be. If this is true, I find it surprising that the app does not alert you when the doorbell loses its connectivity.
Secondly, the notification sound for motion is piercingly loud when you have earphones connected to your phone. Surely there must be a way to lower the notification sound when earphones are connected to the device.
Overall, the platform has been great but I think these two features really let the product down.

Poor performance overall.

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Gangrene123
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2020-12-08
I’ve had this Ring Door View for over a year and a half now, and it is within 2 metres of my router. I pay for the privilege to review my recording which is a nice feature, despite there being no memory card for hard copies. It looks sleek and doesn’t detract from the property. That’s about all the positives. The audio is useless (there is no nice way of putting it) which makes deliveries incredibly difficult, the lag of this device is like watching dial up internet (and for the record I have had a BT engineer round and we have monitored the internet speed in actual time and back dated it- so there is no doubt it is the Ring device).
I have missed countless interactions as a result of this poor connection; sometimes you get the joy of watching a frustrated delivery driver reversing away or walking away once the device finally connects. I find this odd, as whenever I show others wanting to see how it looks, always functioning without a glitch.
The biggest fault with this product is if you try to view a knock/ring and it won’t connect... then that’s it. You have no evidence that anyone was there. You have no motion trigger or missed/answered view. This has caused more trouble than it’s worth, as a delivery company will state the item was delivered, and you have no evidence or parcel.
With more and more options becoming available every week, is this worth the money? On a PrimeDay sale... maybe. (In my opinion)

Ring experience

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Tom/21
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2020-12-05
Most reviews on here are regarding the ring door bell, my experience with ring over the past 2 years has been good but not brilliant, I have two ring flood light cameras and one small wired camera, Their app has terrible loading times and when you need to be having a quick response the time it takes for ring to load my camera to my device, (I.E my phone) The opportunity has passed for you to speak or to know what’s happening on your property. even loading the app to gain access to there settings is very poor. I have upgraded all my internet thinking this was the problem but with a mesh system and having them all located so close to the camera to gain the best possible strength for the wifi yet it still delays. I have regular checking on speed testing my internet and they always provide me with my paid tariff so it’s not the providers letting me down for the response times. All in all very disappointing with there set up of the cameras and I will be changing to hard wired in the future.

Slow to show live view

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Cheesy_Biscuits
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2020-11-25
We use it for the doorbell.
The app is not perfect for what is meant to be a security device. Setup and controls are good, but the menu system takes a bit of getting used to. Once you have it all setup you tend to look occasionally at battery status and network signal strength.
The main option you look at though is Live View. The purpose of the device is to see who’s at your door, or what you missed. Looking at the history is fast and easy to use. However, Live View, when you want to see who’s at your door right now and what they’re doing... it may work or you might have to restart the app and refresh often. The doorbell is meant to allow you to talk to the person and see them.... if it works! Sometimes you just cannot get to live view for 3-4 minutes. By that time it’s in the history online and it’s faster just reviewing that!
They really need to improve the reliability of the live view, if they’re serious about upselling a security camera!

Can’t fault anything yet.

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Guemja
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2020-11-18
I initially started with a Ring doorbell and Chime Pro extender, then added 2 floodlight cams and 2 internal cams. There were some quality issues with one of the floodlight cams but this was quickly replaced and the old one sent back. Ring customer support were extremely helpful in sorting out the issues so top marks there.
I had some connectivity issues with the floodlight cams, in that they were installed quite a distance from the main house. I don't really rate the Chime Pro extender, so I bought the Deco M9 wireless mesh system and I now have great connectivity to all devices. I highly recommend this if you are having connectivity problems.
The app for the PC could do with having the same functionality and options as the phone app, so hopefully this will come with time.

I wish I could love this

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lawiltshire
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2020-05-26
As per previous reviews I have a lot of issues with Ring.
1) The doorbell constantly reports that footage is not available to view. I sometimes get this message all night from around sunset to sunrise. Obviously this is the time where most crime happens so to have a device that sometimes works is not good enough!! You need something reliable that will always work! I have gone to support and tried all their solutions such as reset the device, delete and reinstall the app (whatever that is supposed to do) but still nothing changes.
2) Motion detection doesn’t always work. Even when you set it to frequent, there are events that our device has missed completely. Again, when the device only records events based on motion, this is not good enough and can’t be relied on for security.
3) Device occasionally says the WiFi signal is weak. The doorbell is around 7 metres away from my virgin router which is 100mbs and as previous reviews state, all my other devices work fine. I cannot simply move my router as it’s near the virgin connection point and I obviously can not relocate my front door.
Overall I really want to love this product! It should work as advertised but unfortunately it just doesn’t! It really is not as simple as the adverts state! I even pay monthly for the subscription but to be honest I can’t see why after typing this out.

It really is great

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CouncilEstateKid
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2020-04-26
Let me start by addressing some of the rubbish spoken about this app and product. Firstly not all the cameras are 1080p, it is clearly marked on each camera. I have four cameras and a doorbell some are 1080 some not. They all work perfectly in my semi detached ex local authority two story house. The performance is completely dependant on your WiFi. The better your WiFi the faster it will show an image. Ring have issued another app called rapid ring for those experiencing issues, this works brilliantly, highly recommended. This system has prevented my car being stolen twice, the police were amazed at the quality of the images and took copies of them. I no longer get any issue with the cars I guess the bad guys know they will be on camera. The neighbourhood feature is also great allows you to see where others close to you are getting issues. Totally recommended well worth it.

Not recommended

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Applozz
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2020-04-26
This cost a great deal of money & it doesn’t work as advertised. It constantly says poor signal strength, even though I can sit in my garden with my laptop & that works fine. I forked out more money for a signal booster but that made no difference whatsoever. How on Earth can a product that is supposed to be outside your property, at your front door, be moved closer to your router? I’ve never heard of anything so ridiculous! My router is in my living-room where it is meant to be! I’m not dragging it though the house, cables & all, to plonk it in my hallway! The worst of this doorbell though, is its slowness to connect. On numerous occasions, the person has walked away before I get an alert to say someone is at my door. So it doesn’t record people pressing the bell but records your washing flapping about on the washing line. The other annoying thing is that it doesn’t chime in your house unless you buy a chime. If you are in the shower when your doorbell rings, you have no way of knowing that unless you take your phone in with you or, I assume, purchase another Ring product. Something to think about before you fork out so much money on an overhyped product that doesn’t work. Don’t waste your money.

Don’t buy it

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diephone
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2020-04-24
If I had my chance again, I would buy a different doorbell. When someone rings the bell , it’s takes way too long to connect and people are usually walking away from the door by the time I see who it is. Also, when I get motion alerts when Someone walks down my drive , it freezes for 3 - 4 seconds and then the people has disappeared by the time it kicks in. Did they walk in to my garden or did they leave ?? Who knows !?!? I called ring 100 times about this and they have a different excuse every time, none of which is ever their fault. They say my internet is to slow, however, I’m able to stream Xbox games, Netflix movies you tube and more, all at the same time without any issues. Basically my they tell me it’s tough luck and if I want it who work properly I have to buy. New internet package . Didn’t help me at all. It’s funny because the freezing and stuttering happens to my friends device too and they have very fast internet. RING , how about a refund ??!? No?? Didn’t think so. Thanks for the crappy product and the even crapper solution. THIS PRODUCT IS NOT FIT FOR PURPOSE

WOW. This product is just woeful. Do not purchase

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ZFPBE
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2020-04-19
Thinking about buying Ring? Please don’t. You’ll pull your hair out. Where to begin with this app. Firstly, it takes a while for your doorbell to connect to the app. Remember those Ring apps showing the happy middle class families gazing into their app just BEFORE someone rings the bell? Who in real life does that? Reality: someone presses doorbell, few seconds for signal to reach device, then almost an eon to open up the app. By this time your caller has become bored and long gone. ring’s advice? Install the other Ring app. Seriously.
2. Picture is NOT 1080. Test this with a smartphone that also takes pics at 1080. MASSIVE difference in quality. THIS IS NOT 1080. It is at best a lie.
3. To log in on your tablet you need 2-factor authentication. If you don’t provide a number Ring email it to you. They give you just 60 seconds. When the email eventually arrives 20 mins later it tells you that you have (HAD) 10 minutes. My banking apps allow Touch ID on the iPad. Seriously Ring, your techies need to get a grip.
Unimpressed, beginning to wish I’d bought something else. I’m sure some (retired bungalow owners) are happy but do they have anything to compare it against?

Good but another new bug

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MancPodder
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2020-04-06
Updated 6-Apr-2020 - last & current version start ok in preview Live View, however, if you go to landscape view and back again, the preview is blank/black. Please do more thorough testing before release guys.
Original review - I’ve been getting familiar with using this app over the last couple of months and it’s pretty good. I find the iPad version is better for some aspects like adjusting motion zones due to the larger screen (I use an iPhone SE mobile so a bit limited). So in the main I’m very impressed with app and hardware packages from Ring.
That said, a new bug has just appeared in the latest version (Feb 2020) that just affects my iPhone SE. In the spotlight cam setting control I’m prevented from scrolling down to the timer setting. Even after setting the area/distance setting & saving there’s no way to scroll down. Please fix. This not a problem on the iPad version as all controls are visible on the larger screen and the old version worked fine.

Was good now less good

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Brizzopoop
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2020-02-17
This is a further review as I think it’s important for reviews to be current and valid. And my last review was a good while back.
The setup and UI is very good and works well considering there are quite a few options and adjustable functions nowadays. The issue I’m having is with the MODES option. I have the alarm and cameras attached to my system. There is an inherent issue on that I cannot add more than 9 devices to the MODES option. I currently have 10 cameras in one location which means if you have more than 9 cameras they will not be controllable via the MODES setting. It’s very annoying and one I have reported to Ring. But weeks after reporting it, we are still at the back and forth stage of fault finding, which is very annoying. The absolute and obvious issue is that you cannot have more than 9 devices.

Excellent marketing crappy product

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Artemis499
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2020-01-01
I bought a Ring 2 doorbell a month ago and it works really nice, nothing escapes it’s camera, BUUUUUUT the app just takes so long to load “Live View” that by the time I am actually able to see who’s at my door and try to talk to them, they’re gone! And besides that, on my Apple Watch 4 it gives me a notification of motion detection BUT doesn’t allow to see recorded clips or Live View like other major doorbell brands do!!!! What is the point of that if every time I get an alert on my watch, I have to check it on my phone?! Not good, “Ring people”, not good!!!
Summarising, good doorbell with a “so and so” app and a crappy apple watch functionality... could be much much better...
UPDATE: You keep saying in every update our feedback makes the app better for everyone.... You talk the talk, but will you EVER walk the walk?!? I’m disappointed with Ring..........
NEW UPDATE: app keeps doing exactly the same, I can never actually use the doorbell as a way to talk to people at my door. But you guys now show “new features”, and instead of fixing the app issue, you present us with the camera for the interior of the house.... well, now I can see that this is nothing about client satisfaction, it is only about marketing and selling products.....
I’ll be replacing all my ring doorbells for the NEST HELLO doorbell, better image, more reliable and you can actually talk to the people at your door!!! I’m done with ring.....

Problems connecting

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Rfhead
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2019-08-31
Since the latest update I have had nothing but trouble connecting, what’s the point in a security system that doesn’t connect you to the cameras ? You get an alert and it doesn’t connect ! It just times out.
Repeated connecting is needed to finally connect to the camera.
I have 5 cameras and every single one is now problematic when trying to connect and what makes it worse is I pay the monthly subscription fee too, something I might have to look into as this is unacceptable. You get motion alerts and then you cannot connect to your device and then this gets you worried because you don’t know what’s happening.
Before this update your app was flawless and connected every time without fail, why do you keep breaking things that are working perfectly.

Almost Perfect

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Danamander
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2019-07-22
I think the App is great - it’s a straight forward easy layout and changing the settings seems quite straight forward.
Ring I would love it if we could have enhanced customisation of motion zones, I would like to be able to move the vertical motion zone boundary lines to better suit our physical boundary zones e.g wall, cars etc. Would also like to have a wave form or point selection on the main motion proximity setting as a curved area does not represent real life! My drive is rectangular with two cars parked on it and currently to stop motion detection kicking off by passers-by and cars I have to have it pulled in but then it won’t detect anyone walking between the two cars on the drive :/
I presume it’s all software driven for detection rules/zones so hoping this enhanced customisation will be introduced soon!

Not so good after 30 days

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Keion007
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2019-07-19
Know thebfollowing before you install the device, and while you can still return it for a refund.
The service is only good for 30 days, then you have to pay to view video that you receive via your device, all video will be deleted after the first 30 days and then you need to pay extra to have them on a device you already own, so if you don't get to the app in time you won't know who came to the door, unless you pay! By this time you realise it's too late to return the device, sneaky. It should be made much more clear that this is the case before you part with the money for the device, and you should at least be able to pay for a lifetime service to you can weigh up the true cost of the device, not a subscription service for a product you already paid for, that's just rude!
WiFi reception is weak, you will need good WFI with little or no interference (ring 2)

Worst thing I have ever bought

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Chiller the killer
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2019-07-09
Wish I never bought this doorbell, have had it for over 6 months now and has never seemed to work as described or advertised on tv.
I even took original doorbell back to shop and replaced with new one and tbh seems even worst then the first.
When doorbell is pressed there is a massive delay in getting a notification on my iPad or iPhone and when it does connect the caller has already left. Also never seems to connect to app so can never get a live view.
Spoke to Ring customer service which tbh are worst then there doorbell as they have tried to blame my internet which is very funny as I have 80meg speed and door bell is less then a metre away from router so sorry Ring it’s nothing to do with my internet and more like something to do with your dodgy devices or server hence anyone I discuss this with is suffering the same issue.
Will be taking this crap off my door this week and replacing with a different make which I know works a lot better and also a lot cheaper.
As said worst purchase I have ever bought and would suggest for anyone thinking of buying a ring product to look for alternatives as you will be wasting your time and money on any of there stuff and just defeats the object of having this would rather have my old doorbell that actually rang and alerted me when I had a caller at the door.
Very poor product and even worst customer service!!!!!
Ps would of given no stars but was not allowed to leave a review without giving a start

Poor app

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And145
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2019-06-19
Not sure what’s been going on with the app but they seem to be introducing new features for the sake of it. It used to be quite clean and simple allowing you to do what probably 99% of users want to do most which is get to the live view quickly and effectively. Now there is a pretty pointless dashboard to go through which shows a still image of both my cameras from the past - why would anyone want to see a still image sometimes as much as an hour old? Then there have been more recent changes to the live view which presents some sort of timeline - again clutters the experience and makes it harder to get to the live view which is what the main purpose of the camera is. Not sure what this design team is up to but just feels like they are churning out useless features for the sake of it and detracting from the main purpose of a live video app.

Poor support and app issues

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Ropper J
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2019-06-16
I have had the app for my ring camera for quite a while and while everything was working fine and the actual device still seems to work ok, the app seems to now have issues since some previous updates.
When I click on ‘device health/history’ or ‘signal strength’ for example it opens up the ‘help and support’ page instead of giving me the relevant information for the device. This did not used to happen. I used to be able to see the info on the app which was applicable to my camera.
I have tried to contact the chat help but that kept crashing and taking me back to the previous page and then when I eventually got to type my question it then kept repeatedly asking me for my email address which I had already typed in as there was a long wait for an available person to speak to, so I eventually give up and still do not know if I am likely to receive a response.
I have tried deleting the app and reinstalling it and logging back in but the problem is still there. VERY ANNOYING AND FRUSTRATING!
Spoiled my opinion of what was a good product.

A helpful suggestion?

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Costalover134
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2019-04-22
It would be great if the motion snooze function could feature a one button”snooze across all linked devices” feature. With the nice weather now finally here, if I want to walk around the outside of my house or spend time in the garden where I have multiple security ring devices, I have to snooze them on every individual linked device separately, for example I have to select snooze on each camera on my phone on every device, my husbands phone, my iPad, his iPad, then the individual settings for any chime devices we have because if I snooze on my phone etc they still go off!-this takes forever and more often than not one is left out and constantly goes off if you dare to step outside your own house or have friends round in the garden.
Or better still a switch off/power off and on cameras on all devices for a set period of time?

App’s getting better

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Mindhavens
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2019-01-20
Many of the reviews are about the doorbell or the subscription service, not the app. The app itself feels a little basic and unintuitive but has improved with the latest release, especially with the addition of the timeline. I’m looking forward to some cool new features and UI improvements.
With regards to the doorbell the issues reported in other reviews aren’t app related. The Ring uses a secure UDP channel on the router which halves the connection speed. Download speeds are often fast but ISPs really cripple upload speeds, so if your upload speed is 3mb you’ll actually be getting 1.5mb. I found the Chime Pro, which Ring sent me for free, really helped. The Chime Pro acts as a wifi extender but as this halves the upload speed again your 3mb upload is now down to 0.75mbps, which is unlikely to be sufficient. Ring’s main issue isn’t their app, infrastructure or service, it’s the suitability info provided ahead of purchase.
Looking forward to more Ring app updates and features!

Too slow to connect

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Pizza lover 8900
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2019-01-10
I have 50 meg fibre broadband & the doorbell is within 5 metres of the router but it is very slow to connect even if you have 4G out and about. Most of the time by the time it connects to the live view the caller is gone.
If this system worked as it should it would be amazing, I have had it for over a year now & after regular app updates all the time it has never got any better.
If I never had the subscription to go back and view previous rings it would be completely pointless having it. As already said maybe this is a scam to force you to pay the subscription so you don't feel that you £150 doorbell is totally pointless 😔
Update: i have now upgraded to the Ring2 doorbell, the only thing that’s improved is the video quality, I reckon the connect delay is now worse! Ring instead of putting new features in on all the app updates you do how about sorting out the connection problems first?

Ring camera system in older houses

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barrieb5
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2018-10-09
Finally got my system up and running, 2-cameras and a video doorbell , I had great trouble getting a good signal throughout my house. My house was built in 1934 and has stone walls throughout, I had to keep repositioning my cameras until I could get a decent signal. I tested the internet speed with my phone next to each camera and whilst I had good speed on the internet the cameras struggled to connect. I have several other items linked to my wi-fi system and don’t seem to have problems. I think the cameras would benefit from a stronger wi-fi signal.
Once I have got the system up and running I am pleased with the result. Anyone setting up this system should ensure they have a good signal where they intend to install the cameras before installing any of the cameras.

Delayed action

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cant walk
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2018-10-09
Had this for nearly a year and it’s getting worse, there is a delay when someone comes and goes, there either in the house or drove off before it rings, same as the doorbell there is a big delay.
Also I am disabled and spend a lot of time upstairs, so when I try to look on my phone when it someone has rang, not only is there the delay but I can’t open up my phone to see who it is, so a lot of the time the person has gone by the time I get down the stairs, so when I open the door they have gone, then it allows me to open my phone and look who it was,
I paid the subscription for the year, also brought one of the gadgets to help with the internet, but no difference, it’s worse if anything,
Pointless having this doorbell, might be better to get a cheaper version as this is quite expensive and all the add ons are expensive as well.
I don’t mind paying the price if the thing did what it is supposed to do, will be looking around to see if anything can match this thing x

Chime is poor.

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Indianajozef
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2018-07-14
I would have given it all a 5 star where it not for the chime imperfection and misleading option in volume.
When you are in the app and go to your Ring chime, then to chime tones, you will get the option to change the volume for Rings and Motion. Haha that’s what you think!! This is the glitch you see. When you wish to distinguish the volume between Ring and Motion think again. Because you can’t. I like to be alerted when there is motion but not so loud. I do like to hear my doorbell ring louder. But you can’t set the volume separate! As soon as you slide the volume up for Ring a few seconds later that same volume is now also applied to Motion.
I’ve written to the customer service several times but either they don’t get it or they are not interested. It’s a relatively simple change for a developer to make but Ring isn’t interested, hence 3 stars.

Plagued by problems

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Retroed404
 – 
2018-07-07
I have invested a lot of time and effort into getting this to work. Three cameras all linked by business grade access points to high speed fibre internet.
WiFi signal quality is excellent and everything works well on the networking front.
More often than not I cannot connect to the cameras and face a blank screen. Visitors leave without me even seeing them. On the rare occasions I have got it to work quick enough and tried to speak to them, the speaker works but the microphone doesn't so I cannot hear a word they are saying.
It does record all events though even if I cannot connect to the camera. Playback works well on my iPhone Plus and looks good until I try to zoom in at which point its very pixelated.
The recent upgrade resulted in all my Starred events disappearing from the Starred filter section. They are still there in the main Event Listing but effectively no longer accessible since I don't have hours to scroll back each time I want to see one.
So to conclude, the system has become plagued by problems recently. Maybe the app is at fault or high demand on their servers. It's not just me, a few of us at work bought them and are all experiencing exactly the same issues.
Currently I would say the system falls way short of the marketing hype. However they are good for recording and playback at a later time, but for the price look elsewhere until they get their act together.
As always I will revisit this review if support turn things around.

Live view is problematic

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Ricardo900
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2018-07-04
When away from home and my phone is connected to a Wi-fi network, the app is invariably unable to connect to the ring doorbell when answering a ring or when motion is detected. So I either have to switch off Wi-fi and try again (slow and data intensive) by which time the caller has usually departed, or wait until I can view the recorded footage instead. Either way, the real time connection does not happen. I have had the Ring doorbell for about 6 months now and the number of times I have actually managed to see live or chat with the caller I can count on one hand. My wife has exactly the same problem too.
Ring’s advice is that I should check my network signal strength (at both ends) but both are really strong and it all works perfectly around the house i.e. if I am upstairs or in the garden. So this is a problem that Ring have not or cannot resolve.
Other than that it works great as a camera for recording who comes to your door when you’re not in - I just wish I could talk to them too!

Great doorbell and chime but app needs improving!

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Moda1975
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2018-05-07
The Ring doorbell and Chime are great, however the app doesn’t open when the iPhone 6 is locked by thumbprint recognition. I get an alert to say someone is at the door, I press/swipe the ring alert, then put my thumb on the home button to open the iPhone, the app either doesn’t open or opens only to show me past callers and not show me on the video link who is at my door at the time. This has led to me missing numerous couriers during the few months I’ve had Ring. It’s a shame as it’s such a good product but the app is clunky and missing people at the front door defeats the whole purpose. The only way around it currently is to leave my iPhone unlocked which is not possible. Other apps such as the Sky News newsflash app allow you to open the app with swiping the notification and using thumb print so this one should too. Come on Ring, sort it out please! 🙏🏼

Bit of a scam to get monthly subscription

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fatcat1969
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2018-04-10
You spend a lot of money getting the ring bell to find if it’s not right next to your router it’s going to take for ever to connect that’s if it ever dose. Due to the lag time you never get to see who was at the door or who triggered motion off unless you pay a further fee this is wrong you should get at lest 24 hrs of playback free
I purchased two of the ring bells and have had to send both back to be replaced due to faults I’ve now got the chime pro which dose help to speed up connection but still is not quick enough to catch anyone at the door this is really a scam for a subscription the adverts are very mis leasing.
I have fibre broadband which gives out 20 meg speed it’s around 18 meg behind the front door but in front of the door outside it drops to 3meg even with such a big drop this should be more than Sufficient to stream the 720 Video ‘ so why doesn’t it ‘ well very simple if it did we wouldn’t need to pay for cloud storage ‘ring your not nice ‘
Also if your in and working on your imac the desktop app now never works can’t ever open it did work in the begging until they found out there’s no money in it if you can answer the bell and see who’s there !!!! People lighten up don’t buy this product it’s a great idea but as usual they got greedy
On the plus side the floodlight can is brilliant I’ve just purchased one and was so impressed I got another

Sound and Lags Let This Doorbell Down

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Slou72
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2018-04-08
Bought one of these doorbells around Christmas when on offer as friends had raved about them.
First one came and as I was installing onto the plate I dropped it as didn’t hold onto the top as I was tightening the little screws underneath the device.
From tweeting about this experience and advising new doorbell owners to make sure they didn’t make the same mistake Ring contacted me and offered me a replacement which was an unexpected result however despite sending the old unit back when new one was delivered Ring decided to charge me full price which I only happened to notice on my bank statement so I rang them and they refunded the money as they had received the orig doorbell after all but I wonder how many have not noticed this charge when they have had a replacement ?
The sound is awful on the 20 sec motion footage and very stop and start even though like others have said the bell is only about 5 ft away from the router !
I have missed many rings as well due to the app being too slow to open when someone has rung the bell.
Still it offers some reassurance and glad I have one just feel it’s not as good as it could be and would like to change recording time of 20 secs but I can’t see how to :(

Contact Support?

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Mylepop
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2018-04-07
*********Can’t use the contact support button within the app. Wheel just spins with no questions appearing. **********
This product combined with Gogogate 2 has changed everything! Ok a bit of an exaggeration but I can now talk to the Amazon/postman driver and tell him to leave parcels in the garage (thanks to Gogogate 2) remote garage opening system. I use the ring cloud services and it works a treat. My house feels so much more secure. It was a faff getting everything working here in the uk as most door bells are the wrong voltage. Installed a 12v transformer and everything is working well. Love the motion setting which has meant this bell taking over from my arlo camera at the front of the house that was alerting me to every car that went past. Thanks ring, brilliant product and great app. I use this with high speed internet so response times are very quick. One thing is the badge notification isn't working yet.
A note about the support team. I have sent many emails to them over a two month period and there answers in a lot of cases are just generic answers cut and pasted and so don't make any sense making it a very frustrating experience.
Hopefully when the ring pro is more widely available in the uk the process will be made easier with a dedicated uk version being made or details of transformer needed etc to save others the frustration.

Excellent Doorbell and App

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Mrsnutz
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2018-03-06
I purchased the Ring Video Doorbell 2 and Chime as I’m disabled so often miss parcels and people as to slow answering the door. This video Doorbell is brilliant as it was so simple to set up and the picture and sound quality is great. I signed up to the subscription as for the minimal cost I can save my recordings as you never know when you might need them. The App is great as I can set up my Doorbell from the comfort of my chair. I haven’t experienced any problems at all. I get motion alerts and when the doorbell rings I instantly get notification so I can see and speak to the person straight away. I find as I’m disabled that when I’m upstairs I no longer have to try and rush to get to the door as I can now just speak to them through the doorbell which is extremely helpful and now I never miss a delivery whether I’m at home or out shopping. This is one of the best devices I have ever bought.

Great Doorbell, Glitchy App!

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donutbrains
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2017-12-10
We installed a Ring Doorbell 2 and plug in Chime about 6 weeks ago. The doorbell itself is great, easy to set up and we have comfortably got a month out of the battery before needing a recharge. We also signed up for the yearly subscription to retain all recordings of movement and calls at the door. An unexpected expense but relatively inexpensive.
However, this review is for the App and not the Doorbell itself. The App started out just fine but after a few updates, the App is now slow to respond when trying to answer a call at the door via our iPhones (6 plus and 7 plus). The WiFi is just fine with the Router just 5 feet from the Doorbell but it is still unreliable, often crashing the App when loading live video.
In summary, the Doorbell 2 is great, works well as a traditional Doorbell and with the added bonus of a camera but the App is only good for looking back, not for live feeds.

Simply Excellent

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Pieman 1967
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2017-10-15
This product is probably the best video doorbell on the market, it notifies you when people approach your home even before they press your doorbell. And then all this footage is kept in the cloud for £2.50 a month or £25 a year, also they can steal your product but the footage is safe to give to the police and ring will replace free of charge ( I see some people moan about the cloud cost but obviously this isn’t free for peace of mind ).
I had some issues when I first installed as I live on a main road but ring support phoned me from the USA and this was quickly resolved.
Would recommend this product to everyone as I already have done so if you are looking for such a product buy this one SUPERB.
WELL DONE FOR PRODUCING SUCH A HIGH QUALITY PRODUCT.

Works great But you have pay a subscription

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Dave bravo
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2017-09-28
Doorbell works great and does what it says it does , I got this doorbell because it detects motion better than its rivals on the market , so I know someone is at the door before the doorbell rings. I won’t buy anymore of the products because of the subscription , even though they are quality. It’s not the fact that it is £2.50 per month subscription it’s the fact that you have to buy a subscription for every device until you have enough products to pay one subscription for all at about £80 per year.
When sky bell sort out the motion detection lag I will use the sky as the night vision is superior to ring and there is no subscription . You also get nagged by ring in the first 30 days until you buy the subscription saying you will lose all your video and not be able to access it. Even though you can still see who is at the door if you answer it when live.......

Exactly what I wanted.

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BondBuggy
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2017-09-27
Mine is not permanently wired in but runs on the rechargeable battery supplied. The only real thing I loose by not having it wired in its that I cannot use the motion detective or live view because it runs the battery down too fast.
When someone rings the bell it seedy off the Ring chimes that I have fitted in three rooms. It also rings on both my wife's and my phone and displays a message. We never miss a call.
I have answered my doorbell whilst out shopping, a meal, down at the coat and entertainment all door press videos stored in the cloud. It's grewhilst in Egypt at . It has been the gas man but mainly the postman or delivery driver. I have been able to have a two way chat with them and sorted things out to my satisfaction on each occasion. No more notes through the door saying that they tried to deliver something. That is my main use but just read their Web page for more.
All I would ask of Ring is to increase the volume at the bell.
Just an add on, I have cloud storage for the videos created when someone rings the bell. It's informative to know who has been calling and the funny things people do when they don't know they are being watched.
I could continue with this review but I hope you see how impressed I am with it.