2025-07-14
Fantastic
A bank with great service and very update bank tools . Five stars in my opinion ⭐️⭐️⭐️⭐️⭐️👏👍
Updating
Description
Join the 50+ million customers worldwide who use our app to spend, send, and save smarter.
This description is relevant for UK residents only.
Make your spend, well-spent
- Pay any way, with physical cards, virtual cards, single-use virtual cards for extra protection, Google or Apple Pay — you name it
- Spend abroad like a local with great exchange rates (fees additional to the rate provided may apply)
- Easily track and analyse your spending
- Link your external bank accounts to Revolut to stay on top of all your spending in one place
- Design a physical card you vibe with (fees may apply). Want to add a little luxury? Upgrade to Metal for a shiny steel card
- Not enough? Level up to Ultra to bag an exclusive platinum-plated card (Paid Plan T&Cs and subscription fees apply)
- Set your kids up for financial success. Get them a free Revolut ＜18 account, with their own card, so they can learn about money in a safe and fun way
Send money near, far, wherever they are
- Request or send 30+ currencies with a tap to anyone, anywhere
- Chat, send, and receive money, in one place. Whatever your plans, transfers are instant between your Revolut friends
- No more awkward money chats! Split, chat, and settle bills in one place. You can even share a fun GIF to diffuse any tension
Save the interest-ing way
- Grow your money in GBP, EUR, and USD, with annual interest paid daily, directly into your account
- Access your savings whenever you need to, with zero penalties or fees
- Build your savings effortlessly — set up recurring transfers and round up spare change to stash cash without even trying
Explore investments (Capital at risk. Content is for UK residents only)
- Start investing from $1 (other fees may apply)
- Choose from 2,000+ stocks to invest in some of the world's most popular companies
- Enjoy commission-free stock trading within your monthly allowance (other fees may apply)
- Access our trading Learn courses and quizzes
Investment services are provided by Revolut Trading Ltd (No. 11567840) which is authorised and regulated by the Financial Conduct Authority (FRN: 933846). Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.
End the overspend
- Get instant spending notifications to keep track of every payment
- Use smart budgeting and analytics tools to stop wondering where your money went, and start telling it where to go
- Worried about missing upcoming payments or subscription charges? Don’t be — we’ll notify you beforehand
Looking to go even further? Upgrade to one of our paid plans to get exclusive cards, more benefits, even cooler perks, you name it. Pick the plan that’s right for you: Plus, Premium, Metal or Ultra (Paid Plan T&Cs and subscription fees apply).
Unlock security features that you control
- Freeze and unfreeze your card in a tap
- Use single-use cards with details that regenerate each time, for an extra layer of protection
- Set spending limits and get notifications to keep track of your money
How we protect your money
- Your savings are protected by the FSCS through our partner banks – up to £85k. Subject to eligibility, visit the FSCS website for more information
- Our sophisticated fraud prevention system flags high-risk transactions and pings you an alert, so you can spot scams and nip ‘em in the bud
- It’s our business to protect your data, and we take it seriously. Extensive identity verification keeps sign-ups secure, and your account is protected with passcodes and biometrics
- We’re available 24/7 via our in-app customer support
Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900562). Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.
What's New in Version 10.87
Welcome to Revolut.
We’ve made some tweaks and improvements under the hood in this version to make your Revolut experience even smoother.
Seller
Name
Revolut Ltd
Information
Developer
Categories
Version
10.87
Size
413.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 13.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4
Languages
English, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian
App Store: Customer Ratings
Ratings & Reviews
4.9 of 5 (893,722 Ratings)
App Store: Customer Reviews
2025-07-14
Revolut
Thank you very kindly for your support and help with the situation
2025-07-14
Good app
So easy to deal with money
2025-07-14
Great ☺️
Great service as always, thank you ☺️
2025-07-14
Shezy
The most amazing bank
2025-07-14
Very useful app
App is very good and easy to use
2025-07-13
Best Finance App
Using it for a long time and loved it
2025-07-13
Can’t find a reason not to have this
Excellent easy to set up free bank account. If you want/need a card then it only costs £5 and it works a treat. Plenty extra features as well. Awesome app/service
2025-07-13
Natalie
The Best Bank Ever
2025-07-13
Greatest Bank
⭐️⭐️⭐️⭐️⭐️
2025-07-13
Easy to use
Easy to use , very simple instructions. A must for a fast moving financial life.
2025-07-13
Wax
Love it
2025-07-13
So convenient
So simple and very useful
2025-07-13
Dahlia Delhaye she’s to much happy with Revolut
I am super very happy with Revolut Bank, thank you so much.
2025-07-13
It works
🎯
2025-07-13
Convinient
Well I like the app, quite user friendly and easy to use.
2025-07-13
Moulali
Good Banking Service
2025-07-13
Good
Nice features and very fast
2025-07-13
An amazing app
Revolut is very amazing! Very easy to use and very fast!
Love it
2025-07-13
Excellent
Excellent
2025-07-13
The best
The best app ever
2025-07-13
JDG
Good
2025-07-13
Rev
Easy to manage different accounts , savings , earnings , easily track spending n set budgets also trading available
2025-07-13
The best banking app out there!
I've been with Revolut for 8 years now and I genuinely couldn't go back to a traditional bank. The app is super intuitive, fast, and packed with useful features. I love the points system. All the different insurances it includes are super useful wether you’re travelling or staying somewhere - it's perfect for travel, shopping, and everyday spending. Revolut just keeps getting better. 100% recommend!
2025-07-13
So Easy
Just so convenient and easy to do :))
2025-07-13
Mandy James
Easy banking
2025-07-13
David
10/3/2025
2025-07-13
A Better Way to Travel
Since opening my Revolution account, I have enjoyed the benefit of having the relevant currency available wherever I may be. Foreign exchange is not an issue as I pay in money in my home currency and charge it in seconds into whatever currency is used in the country into which I am going.
ATM facilities are usually available and so cash can be accessed easily.
I thoroughly recommend this company and suggest that a Black Card account is appropriate in most circumstances.
2025-07-13
eSIM hassle
All I wanted was to buy an eSIM and it messed me about so much I deleted it. Not recommended unless you want to pay for an account.
2025-07-13
Unable to log in
The app will not let me do anything until I have updated a passcode, but also will not let me update that code because it can’t recognise my face (despite doing so just fine five minutes earlier). I now have to wait 24 hours to even attempt to log in again, with no guarantee that it will work any better then. Would not want to risk that happening at a time when I urgently needed access.
2025-07-13
Great app,
Good savings interest rate, convenient transfers and account compartmentalisation
2025-07-13
Looooooove it
Absolutely love it, have stopped using Barclays now, easy and quick to transfer money even on weekends…
2025-07-13
Best
Best
2025-07-13
Revolut, THE FinTech to be with!
Excellent financial platform. Very flexible and wide range of products for everyone
2025-07-13
Easy banking
I love Revolut. From easily paying friends and family to extra bonuses and one of the best referral schemes around. It’s simple and easy and I’m strongly considering upgrading!
2025-07-13
Worth it
Best online banking ever seen
2025-07-13
Best so far, quality, unique, you couldn’t ask more
Title shows everything
2025-07-13
Good working
Nice
2025-07-13
They won’t let you leave
They use dark patterns and scam tactics to get you permanently locked in. They want you to empty your account before you go (fair enough) but when you do they add some minor amount so you have to do it again. Now you have to add money because it is a $2 minimum to then re-empty. Round in circles you go.
2025-07-13
Revolut
Excellent
2025-07-13
Big up revolut!
hands down best bank out there!
2025-07-13
La mejor aplicación
Me ayuda bastante lo mejor
2025-07-13
Revolut is great
Great product!
2025-07-13
Nikki
Fabulous
2025-07-13
Effective
Effective bank
2025-07-13
Cool
Very good so far
2025-07-13
Mrs.
It’s brilliant
2025-07-13
Great App!!
It’s my most used app on my phone - brilliant!!
2025-07-13
lelelelelelelelele
meep meep haha seep neep ok peep - po2
lap lap lap mmmm chocoleto milkshhhhac dolkr 0 ls
2025-07-13
Great
Great customer service,Quick in response and really helpful to their clients. So yeah I’ll pick revolut everyday,any day
2025-03-05
DO NOT TRUST REVOLUT
If I could give this company/app zero stars, I WOULD! They have kept putting my friend’s account into overdraft without him actually taking anything out. It was -£200 so i sent £200 and it didn’t go into his account which they deemed was a ‘glitch’. Then I sent another £200 and it went through to him, covered his overdraft, and then they said that the payments were cancelled and it was put back into -£200 (Revolut hasn’t sent the money that was cancelled back to me). He then put £200 cash into the account, thinking it was transfers that were glitching and that didn’t go through to the account. I then sent more into the account to cover the over draft so that he could close the account and never have to deal with this again and he closed the account yesterday however just got a text that his account couldn’t be closed because it was in overdraft!! They have had over £830 of our money for absolutely nothing of our fault. They have caused financial issues, emotional distress and caused his credit score to drop significantly. They are destroying lives and especially in this cost of living crisis, how are we supposed to be expected to pay for this when it isn’t any fault of ours. IT’S A DISGRACE!! They should be extremely ashamed of the damage they have caused and we will be waiting for a refund!!!
2025-02-26
Best of new internet banks
This app was recommended to me and luckily, it’s been everything I wanted and more. I wasn’t looking for somewhere to buy and hold crypto, which I could have found at any number of places, but somewhere I could trade from too.
Revolut stick to the regulations, but allow more freedom to spend your hard earned cash the way you choose, unlike many of the internet banks that have sprung up recently. They have all the features of every bank, with the addition of managing your savings and every other type of asset. No bank wants customers who like to hold and trade in a lot of crypto, as it cuts into their profits - after all, using money deposited to run their business is how all banks function.
They have come up with some nifty ideas eg the cash card with disposable and renewable details, a brilliant way to combat thieves intent on discovering account details. With this and other similar functionality, I can believe the original founders are set to make 4K times their investment. My advice if you’re looking for this type of account, look no further than Revolut!
2025-01-01
DO NOT USE, THEY WILL BLOCK YOUR MONEY FOR NO REASON
Revolut restricted my account over a legitimate Zilch card, claiming they couldn’t "recognise" it. Support is being painfully slow and say that they will take up to 7 or even 9 days to review a quick simple issue, leaving me without access to my own money. This lack of urgency and poor handling is unacceptable. Be cautious—your account can be frozen for no good reason! Update its day 4 and they still cannot check 1 Zilch payment of £3. Imagine what they do with real money. Update, day 7, I sent them everything I have about Zolch to unlock my account, they are still resolving something really small and simple as Zilch. Update, day 9, still no response from them. Update, day 11. I am still waiting for any response to resolve the restriction. Guys, day 15, still no response. This company is the worst. They are keep giving me excuses that they sorting everything as quickly as possible. I am sorry, but how over 14 days of review can be asap?
Revolut’s service is disappointing and poorly researched. Despite UK’s shift to eVisas from 1 January 2025, the app still demands outdated BRP cards, ignoring recent immigration law changes. This oversight shows a lack of consultation with specialists and reflects negligence. This is the second instance of subpar service, leaving me deeply dissatisfied.
2024-05-22
Crooks!!
Can I rate it a zero??? I deposited a large sum of money into Revolut last week with no questions. I wanted to make a transfer out onto an exchange to buy BTC. Revolut blocked the transaction under the guise of being concerned about it being a scam. After providing them with proof that the account the money was going to was mine they finally authorised it. Today I’ve tried to withdraw to the same account and they blocked it again. After 18 hours they are “still reviewing” my account. I have spent most of the day answering their stupid questions, which I already answered last week. They didn’t block a payment to Barclays but Barclay then blocked my account even though I’ve been making payments to and from the exchange for 4 years with no trouble. I was interrogated by both to find out what I would be doing with the money..which quite frankly is non of their business. Revolut even said buying crypto was risky and I needed to be careful. Funny that, I could buy BTC on their exchange with no problems but as I wanted to buy it on a better exchange, they’ve been blocking the withdrawals. I used to really like the platform. I won’t touch it again once I’ve finally got my money out. If you are smart enough to know about BTC then don’t be stupid by using this platform!
2024-05-04
Loss of personal data & poor customer service.
When I signed up 2 years ago it was a brilliant resource to have when travelling as well as using domestically. That all ended 3 weeks ago when my funds from my other bank were being sent back to them by Revolut and when I used the Revolut card it indicated insufficient funds. After several refunded (rejected) transfers it appears that they have lost my proof of ID and put my account on hold (!?!?) Prior to my chasing them up, by using their useless help chat, they made no attempt to notify me of the situation. Instead of clearly explaining what has happened Revolut chat agents claimed that my “proof of ID” that they had “had expired” and I have to send details of my renewed ID in the chat. When I asked which ID (Passport/Driving Licence) are they claiming has expired they failed to answer. When I explained that both of my IDs are still valid and I have not renewed my Driving licence/Passport they just kept repeating that I need to send in my new proof of ID.
Problems with Revolut (& poor customer service) again! This time stuck in Japan with no money! (This is after signing up to a premium account!?!?) After following the complaints/issue reporting link & prompts the system says there is an error in submitting the complaint & kicks you out of the page!?!
Do NOT solely rely on Revolut as they will leave you stranded & embarrassed!
2024-04-21
Software Bug flaw
It’s impossible to bring to there attention at senior level a software issue the on line chats are standard AI or cut and paste answers. I feel my cash is at risk. I used my card to pay a merchant at 06. 00 hours $950 and this amount was deducted instantly from my account and pending. At this point normal banking practices. However 3 hours later the same merchant went to complete the $950 transactions and Revolut took this cash out of my account as delayed transaction. I had not presented my card on this occasion. This put my account into negative balance and then threatened legal action to top up my account to replace the $950 for a transaction I did not do. On this occasion I had to wait 8days for my money to return when the pending was not claimed By allowing a debit account to go overdrawn is not acceptable but they will not discuss my concerns It’s simply if a merchant claims money and there’s not sufficient funds then you refuse payment inline with UK current accounts. I feel uncomfortable now in using this card travelling Be careful they have a soft ware issue
2023-12-30
frustrating customer service and app isn’t updated to accommodate new regulations
App isnt up to date with regulations and customer service is the worst. Took them 3 days and 4 different members of staff to work on my query. End result is closing and deleting my Revolut account. I was excited to open an account with them so I could use them for travels but with the new UK immigration system in place, digital BRPs have begun to be issued in replacement of physical BRP cards. This app does not support such document and I was told this case would be referred to their manager but got no response. I would receive the same copied answers whenever I raised the query again, and would have to explain the same thing with references to sources numerous times. I understand that customer support will have to try their best to retain customers but at this point it was frustrating - even after I mentioned it was fine if the system doesn’t support this new document and would close my account then. Instead, I had to communicate and repeat the same issue countless of times because they were either not reading my messages carefully and refuse to empathise with users or they were trained to copy standard answers from a repository. Definitely not an app I would recommend
2023-11-13
Fraudulent happening
I recently had an extremely unsettling experience with Revolut Bank that I feel compelled to share. Someone managed to access my account and conducted fraudulent transactions, draining my funds within seconds. The most distressing part of this ordeal is the lack of prompt and effective action from Revolut to address the situation. Despite the bank's promises of advanced security and customer protection, my experience tells a different story. The speed at which the unauthorized transactions were processed and the subsequent lack of immediate blocking or alerts from the bank raises serious concerns about their security measures and fraud detection systems. What’s even more frustrating is the response (or lack thereof) from Revolut's customer service. After reporting the incident, the response from the bank was disappointingly slow, and their efforts to resolve the issue and refund the stolen funds have been inadequate. This lack of urgency and support in a situation that clearly involves financial fraud is unacceptable and undermines my trust in their services. As a customer, I expected much more robust security measures and a more supportive response to such a critical issue. This experience has left me questioning the safety of my funds with Revolut and their commitment to customer protection. I would caution others to consider these serious shortcomings before entrusting their money to Revolut Bank.
2023-09-13
I thought this was the future bank for me
How wrong was I? Their loss. I find it shameful that they let me do 1000gbp of transactions only to find that I’ve done something wrong it appears. My app seems to have been hacked as well. I find it deplorable that I could be accused of criminal activity without being made aware of what I have done? I had big hopes for this company and had planned to move a large amount into there and conduct all my banking through their high payment structures. The money would have been transparent and verifiable too. There loss it seems. I can simply purchase gold from the Royal mint and crypto via ledger and store offline. That’s my advise to you guys as well. The app doesn’t appear safe. It is not illegal to move money from a legal income source with taxes paid into an account. But I have been called a criminal. They didn’t even have the gall to ask me where the money had come from? Just because it may not have come from the UK and doesnt show up does not mean a criminal act has been committed as all tax is paid and would have been continued to be paid. This company will not last. I would check they insure upto 80K as well. It could go at any time! Bring on free borders and free movement and privacy for everyone not just the top 3% whom seem to do as they please. I find it distasteful and I hope the bank fails.
2023-06-06
scamers
Right and again is issues with them was waiting for payment,obviously not got in ,texted on app ,took a time to reply ,and it was no help at all was told will redirect to account team and they will sort it out ,ok got redirected and it was no help told someone one will call me and no one still did ,it’s not a first time when my payment gets stuck somewhere and it’s always full of excuses,or constantly online maitenance ,all i want is my money in the account what it should of been in there in a first place !!not to hear excuses or to be ignored,ridiculous
and this morning i rang HMRC they confirmed that all who has revolut didn’t receive money they getting so many calls and it’s a revolut issue ,when so many hours revolut tried blaming HMRC and now when the true came out they completely ignoring messages instead of sorting issues out and returning money to people that’s a joke it’s a day robbery,my bills not getting paid because of them who will pay late payment fee now !?but i’m glad HMRC now getting involved as it’s so many people complained who has revolut account!who had other bank’s payment went in without problem!if you can avoid revolut
and you better start sorting out and returning my money as i’m not leaving like this ,u thieves it’s not first time
2023-06-02
I Rarely Review unless p***ed off
This bank and its app are honestly the best I’ve used (and I’ve used a few!) The in app customer service team are always very quick to respond to issues they are also very helpful; they manage to resolve my problems straight away always polite and friendly, the best customer service I’ve ever had from any bank yet.
This is perfect for trading stocks, investing in crypto, storing your crypto, exchanging foreign currencies, travelling abroad, sending money anywhere, managing your money, savings and extra features if you upgrade your account such as pet insurance, travel insurance etc.
My only issues is if you want to pay in cash to your account you might have to get a friend to transfer it in for you.
Also some places don’t except payments from them I’m not sure why but on my flight they wouldn’t accept it and some gambling sites also. But in most places it’s fine or you can use trustly to make payments via online casinos so there are ways around it.
But apart from that it’s excellent I highly recommend Revolut.
2023-05-30
Payment abroad and back to linked account.
I wanted to make a payment to a family member in France. I transferred the amount I wished to pay from my linked account to my Revolut card which I then converted to euros. After about an hour on the phone app with the chat bot telling me it might be a scam and asking for selfies as proof it was me and asking lots of repetitive questions which I answered and bombarding me with texts about scams which they repeated ad infinitum I gave up the will to live and cancelled the transaction. I then converted money back to pounds for which I was charged again and requested the money back to linked account from which it came. Guess what? I was sent to chat bot again who proceeded to take me through the same process as before! It took over an hour to complete the transfer and get my money refunded to my linked account after charges.
They say it is to protect you but is more likely to be to protect themselves! It is an unnecessary long winded and repetitive process compared to the banks which in the past had only taken me about 10 minutes on the phone. They were less than helpful and rather obstructive especially when I wanted to transfer money back to the account from which it came which should have been straight forward. I lost money in charges because of their intransigence.
Never again! Be warned!
2023-04-24
BEWARE: Great product with SIGNIFICANT drawbacks
I have been a Revolut customer for 3ish years and a subscriber of their most premium Metal subscription this entire time. I’ve enjoyed the service and convenience throughout and mostly been a happy customer.
However, it must be noted that Revolut are not a traditional bank and seem to operate under a different set of regulations. Twice after using a *feature of their app* to make a crypto transaction, my Revolut account was locked while they performed a “review”. The first time it took 3-4 days and during this period I couldn’t access any of my funds or use my debit card. Now, again, my account is “restricted” for a review “to ensure we have the most up to date details” and I have not had access to my funds for over 10 DAYS. I have subscriptions, insurance payments, standing orders, bill direct deposits, and etc failing, and I can’t use my debit card or access cash. Multiple support queries have been useless, and being a Premium Metal subscriber seems to mean nothing.
I like Revolut but can’t recommend that anyone move their daily banking to this company, because you may find your entire financial life disrupted arbitrarily and be put in a real bind. It’s fine as a 2nd option to keep some money or pay/request money from friends, but not fit for replacing a traditional established bank.
2022-11-04
Shocking.
Please do NOT use Revolut! I have been battling for a month now, trying to receive an international payment. The sending bank has sent me proof that the payment is sent, but revolut reverted it (and kept a £20 fee) with absolutely no word to me, as their client, and when I try to query it via their customer “support” (what a joke!), nobody has any idea whatsoever. They are the ones who have kicked the transfer back, and yet they all claim to know nothing about it, including their “specialist team”. The sender also has not even received the funds back yet! Despite this, the sending bank has attempted to resend the payment, that was over a week ago, still nothing in my account, and after sharing all the details of the transfer with revolut customer care, they STILL have no idea. So in a nutshell, my contact (the sender) is essentially missing DOUBLE the funds they sent, and I have received nothing at all! Where the heck the money is, I don’t know. For a company who is supposed to safeguard your funds, it is DISGUSTING to think that nobody within revolut seems to even have any idea about their customers accounts/funds. I have zero faith in them after all these problems, and after the stress and anxiety they have put me through. As soon as this specific issue is sorted out, I will be leaving revolut in the dust, and would only recommend them to my worst enemies. SHOCKING CUSTOMER SUPPORT.
2022-06-19
Love parts of....
This app used to be great, very intuitive and easy to use. Bits of it still are but they keep moving stuff around in favour of up selling features. Apart from the basic banking features I found being able to set up a list of currency exchange rates great. Recently it moved, took me ages to find it. Now it’s moved/gone again! Now it’s nowhere near as easy as it used to be and just seems cluttered and all over the place. Recently tried to find security settings, used to be easy now can’t find them. Help section says they are under ‘cards’ section. My app doesn’t appear to have a cards section but my wife’s does. What’s that all about? Both my wife and I have had problems trying to use it abroad, so much so that any money saved on transaction charges isn’t worth the frustration of it not working. Don’t even think about calling customer services. They talk back in a completely different dimension. I asked them how to find the security settings in the app ( had an account for several years) Their reply : ‘Thank you so much for providing information, kindly confirm, are you referring to placing an order for a card?’
2022-06-18
A real case just happened in May
I was a loyal Revolt user until I met a fraud in May. I was cheated by the real transaction information the criminal confirmed with me. I received a call and was confirmed by messages about my transaction information. Even though I should know that Revolut only contacts users with their app. However, as an international student who trusts digital banks - Revolut so much and cannot apply for a physical account that easily in the UK, I chose to believe in Revolut and I was wrong.
While the fraud happened, I immediately contacted the custom service of Revolut. However, they keep on changing the customer service for my case. I felt uncomfortable and unsafe since the criminal took all my living expenses. I keep on waiting for the contact. However, when I asked about the latest progress ( I am a student who had an assessment during that time ) , they said my case is close. I was shocked by the way they treated a fraud case associated with their third party information between apps and the information transaction for their user/ customer.
The digital bank - Revoelut doesn’t want to take responsibility for the explosion of the information with a reason - it’s the third party’s responsibility. Therefore, I won’t suggest Revolut since I know the other bank Monzo takes full responsibility for their customers if you are still looking for a digital bank.
2022-04-23
Keep looking…
I was advised to use Revolut as a way of investing without commission. The interface drew me in and a breath of fresh air compared to the stodgey apps and UI of the usual bigger banks’ apps. I committed to go for the metal account as pure vanity made me want a cool metal debit card. The card to be fair is pretty cool but was hardly used in this age of mobile payments. The initial like of the UI quickly turned to frustration as the homepage was constantly pushing other services Revolut has to offer, making the once clean interface cluttered and messy. Additionally, the amount of email bombardments of cashback promises for a ‘limited’ time if you sign up friends was a quite frankly pathetic. I’ve now cancelled my Metal plan and have since moved to another digital bank which I’m much happier with. My attempts to close my account is met with constant error messages and after long periods of messaging Revolut and hoops jumped through, the account has still not closed. The cynic in me wonders whether the complexity of this is intentional to avoid further attempts, but that’s just me. Anyway, if you don’t mind ponying up £13 a month for the benefits of commission free trading and a fancy metal card, then go for it, otherwise there are better digital banks out there.
2022-03-24
No help with cloned cards
My partner and I have used Revolut since its early days. However, it is deteriorating rapidly. Too big, getting expensive and customer service is very restricted getting past bots and waiting for live people who are very limited in what they can do. We recently had a card cloned and money withdrawn from a ATM in Cape Town whilst my partner was sitting in his flat with the card in his wallet. I applied to be reimbursed (the card was stopped, obviously) and within hours my request was refused and case closed. I hadn’t even had time to find out from which bank the ATM was as there was only a GPS reference on the original transaction. Only 24 hours later we found out which ATM and my partner looked at CCTV of the mall (the ATMs are all inside the banks) and it’s clear he wasn’t there. Now I am pursuing the case but it shouldn’t have to be like this. Why are customers the assumed criminals? The online help just asked basic questions, the online request for reimbursement is so cursory there is not way a fair judgement can be made. Be careful with Revolut. Great when it works. When there are problems it’s a nightmare. Look at Trust Pilot for the same kind of problems again and again.
2022-01-14
Very bad experience
I don’t know any bank that rejects payments, all other banks I know flag the payment and look into it, if the payment was looked at by an actual human for literally 2 seconds and not a system then they would have seen it’s from my CTF, they even told me the payment didn’t look suspicious, and as I have been told this is a rare occurrence for payments to be rejected i really don’t know why it couldn’t have been looked in to as it’s rare and dosent happen a lot, I also don’t understand how they can reject a payment but then say it will take 4 DAYS to go back, like if it’s taking 4 days to go back why can’t you cancel it going back , I also don’t understand why they can’t tell me why MY payment, involving MY money into MY bank was rejected by THEM , once again they said this was a rare occurrence so there must be a reason, as being part of their metal card membership I wouldn’t expect a payment to be blocked, or at least it could’ve been paused and looked into, Very disappointed will be closing my account with them !
They also gave me no chance, the moment I saw that payment come up on my phone it was rejected, even though I went onto the app instantly they still couldn’t do anything about it, the money was urgent aswell.
2021-10-21
Over bearing processes awful customer service
Signed up to what was a good ui experience , although some settings are spread Throughout the app and sometimes difficult to find. Downloaded this to use for my online hobby to make a bit of money during lockdown. I use cashapp to collect tips and consensual payments from my customers and then decided to cash out. BIG MISTAKE. The payment was queried and my account now blocked. Was informed “due diligence” but this is a big brother excuse for them to hide behind intrusive requests for personal information and data that does not concern them. I tried to resolve this to the best of my abilities but got caught in their incompetent customer service cycle of multiple agents sending me the same standard responses and asking for the same information over and over again. 3 days of constant arguing constant re explaining constant new agents helping my case I’ve come to the decision to leave my account blocked and will not be doing anymore business with them. Worst financial service ever! Not comfortable that they wanted personal information that in my opinion was non GDPR compliant either. Avoid this bank if you use payment apps or want to earn a bit of money to help finances during lockdown. Great concept very poor delivery.
2021-05-13
Revolut turned bad
I would like to share with the wider community my experience using Revolut. In a nutshell they decided to close my account without giving any explanation other than stating we are closing your account due to exceptional circumstances. I asked many times and they only told me the above and then throw to me their terms and conditions. Given that I was a paid customer and I provided them with a descent amount of money through crypto trading (transaction cost in Revolut is way more expensive trading crypto compare to other platforms) I was surprised to see that they cancelled my account and without explanation. Additional to the above they have restricted my account for more than 3 months and I couldn’t use my account while I was paying. Communication as well was terrible as you couldn’t find them to find an answer of why the account is restricted. Therefore closing the account without a reason, not communicating the reasoning, very slow in response, process of restricted account took 3 months and extremely expensive trading cryptos. If you had asked me few years ago I would have said I want to invest in this company. Now I would say that unfortunately they don’t live up to the expectations and something terrible happening there to do such things.
I think I am going to chase this matter with the regulator as I feel very bad after all this process and I know for sure that I have done everything correctly.
2020-12-30
If you can’t trust a financial institution with money...
Trust and certainty are crucial if you’re going to allow any third party to handle money. I really liked my experience with revolut to begin l, with but started feeling concerned when I began reading reviews about locked accounts, frozen funds and unreasonable demands for proof of source of funds. Then my own account came under review for the same thing. Thankfully I don’t have any money left on deposit but this mirrors the experience of others and I’m not going to risk losing any money and then having to battle to contact support to get badly needed money back. Online only support is not reassuring if the company can apparently withdraw that channel of communication, this is a *terrible* policy! Having now taken the time to dig more thoroughly into whether I wanted to continue to use Revolut, people need to understand that Revolut is an EMI not a real bank. If Revolut wants users to trust them with receiving their SALARY then they *really* need to get on top of these trust issues. I’ve never had a real bank demand such extensive KYC documents and I’ve never had a real bank make me feel uncertain about being able to access my money, and a real bank would never block users from communicating with them. I’ll be sticking with my real bank even if the app is not so nice. There’s always TransferWise for cheap FX. Lesson learned.
2020-12-24
The App goes from good to bad to terrible
I can only assume that the one group Revolut don’t bother to consult when they bring out updates, is existing users. The latest release has gone from bad to worse. Their primary aim should be to make their app easier and simpler to use- fat chance. They continue to add unnecessary taps, buttons and options before you can get to the facilities you need, rather than as it was where most used things could be accessed directly from a single screen. They evidently have a love of white space that continues to go unabated and they clearly don’t actually use their own app.
UPDATE: so just to be consistent, Revolut have just released a new version, and whilst I would not have thought it possible, it continues to go from bad to worse. Dare you to find a feature useful, you can be sure that at some point they’ll remove it. This time if you liked the ‘Exchange’ feature and the ability to see exchange rate trends with one click, forget it as it has gone. Now it’s a Buy or Sell option without the ability to see rate fluctuations. If you want that, it a ridiculous number of steps away in an obscure part of the app. Well done Revolut, another own goal. Time to move to elsewhere I feel.
2020-12-06
Improvement
Great app to use. Especially for travelling. Easy to exchange money to use in other countries. But the new feature with the investment needs a big improvement. More companies needs to be in it. Especially crypto currency. Would love to see more on it. It’s an easy and simple app to use for investment. But I think it lacking behind. We need to see more features and companies on it. More graph works and info on companies. There’s so many apps out there for investment. But I find this one easier to use so I would like to see some more work on the investment side. Investment is the future for the app and would like to see it as one of the main app to use, mainly because we get a card as well. So it’s makes transfer so easy. Also need to make a watchlist folder as well as we have to find all the companies that we marked in the whole list which makes no sense. Revolut should really try and dedicate some time on improving the investment part. I’m sure it will be a big hit if more work is done on it.
Would also like to find out if Revolut will ever do a joint account as we have one for junior one so it will make sense if there will be a joint account to in the app.
2020-11-19
Don’t be fooled it DOES NOT live up to the promise
At first glance it would appear to be the elixir we have all been waiting for however the reality is far from the truth. I used the card to put £’s on and convert to the currency of my choice whilst traveling and it was great. Except when the ATM won’t accept the card or it likes the MasterCard version but not the Visa version and vice versa. The worst part without doubt is when you need to pass on requested documents or information the “Chat to us “ feature could be sued under the trade descriptions act as there is only Rita the Robot and if you get past her you will be lucky to get an agent within 30 minutes with pauses between your response and their responding of up to a further 15 minutes if they answer at all. And beware of putting large amounts on the card as it will be no problem until you try to take it off then they will require Proof of funds that will be so unreasonable you will need to go to court to get your money back if your lucky. Before you sign up look at Revolut complaints on Facebook then decide if this is the card for you
2020-11-19
Revolut use
A few months ago I would’ve given this a five. As someone who needs to make several small exchanges each year this app was marvellous, even though I find it really difficult to navigate the app. It’s just taken me half an hour to make a payment to a new person, but I suppose it might become easier if I could make more payments more frequently. I have recently become very disappointed when the amount of inclusive exchange was drastically reduced from £5000 to £1000 per month. Whilst I may not need to use the app every month, I now need to be very organised to escape exchange fees. I believe I can get a better deal if I go to my foreign exchange when I have to pay fees. Having said that I haven’t needed to do that yet as I am just organising better. I also find it very difficult, firstly not being able to speak to someone and secondly I just can’t find the dashboard or online chat section. I am confused as to how often I can make transfers for free as I know that there has been a big shake up with the T&Cs ie if I exchange £1000, can I then transfer £100 to 10 different a/c or is there a restriction on how many people I pay a year? My last problem is that having changed my phone, the app now does not work on the phone. It will not recognise my pin number (which hasn’t changed) and it will not recognise my fingerprint. Maybe that could get sorted out if I could actually find the online chat function.
2020-11-14
DO NOT PURCHASE- NIGHTMARE AND Disgusting customer service
I have had revolut for a few years and every single year without fail it has somehow managed to let me down. This year however, has been by FAR the worst. Whilst abroad during the summer, the app crashed whilst I tried to top up money- managed to get through to the appalling customer service robot who advised me to keep trying as this was just a connection glitch. What actually happened was over £2,000 worth of transactions was ‘debited’ from my current account, yet showed as ‘unsuccessful’ on my revolut app. Despite being told it was not successful, this money was held as pending in my current account and I was told that I was unable to get it back until revolut released the transaction. MEANWHILE, stranded abroad with zero access to funds. A long and stressful story cut short, I did not get the funds released back to me until a MONTH later, and I am still to this day disputing £100 that they claim I spent but never topped up with... how when it is a currency card and there is no option to go overdrawn is utterly beyond me. I am now tirelessly disputing this with the help of my bank but as always, revolut’s customer service makes it near on impossible to get an answer about anything. I will NEVER use this app again and am hesitant to even go to competitors at this point.
2020-08-08
Account now locked 4 days with no reason
Don’t be dazzled by their slick app. I (stupidly, in hindsight) transferred all my holiday spending money from my personal Bank account (with the same account holder name that matches my revolut account) the day before going abroad only to be notified that the transaction is pending while they continue to do their checks. 4 days have passed and nobody has got back to ask me to provide any further additional information to help speed up this process to release the funds. I’m literally begging them to tell me what Information I can send to help speed up this process so they can release my funds and unlock my account but all I get from using their online chat are endless replies from their autobots telling me how sorry they are for this delay, not to worry because it’s been elevated to correct department and to hope I have an amazing day! With lots of cute smiley faces and emojis. 4 days of no access to my funds in a foreign country with a young family and self catering. Unfortunately while trying to explain this through their online chat (because it’s impossible to actually call and speak with someone), all I get is the super polite autobot replies. You have been warned.
2020-06-15
I don’t often write negative reviews but...
My experience with Revolut started out really well, it seemed like a very user friendly bank especially tailored for younger people and visa holders due to its flexibility and ease of exchanging currencies. The app is good and still the best feature.
However in the past 6 months I’ve had my account frozen 2-3 times by Revolut for literally no reason, when this happens I try and access my accounts but I’m unable to nor can I speak with anyone as I have a message saying they are investigating my account for fraud and to come back in 72 hours. When I finally chat to their customer service, which is another really awful compromise of using Revolut, another story... they demand my historic payslips, passport, and explanation of who I’m transferring money to, which were small amounts to friends for things like restaurants. This happened on more than one occasion and most recently they are now saying they will freeze my account soon indefinitely if I don’t provide a UK driving license or residence permit. Of which due to covid I don’t have one up to date! They won’t listen to my circumstances and never have.
An absolute nightmare of an experience all in all, thank god I had backup ways to pay my rent and food etc. It takes a lot for someone to switch banks and well Revolut has well and truly gone out of their way to make my experience as hard as possible.
2020-06-13
New update is confusing
I’m a customer since the early days. The user experience has always been fantastic but the app has become quite confusing over the last couple of updates. The new home screen is way off base and far from meeting my daily needs. My currency accounts have been relegated to a small section of the screen and packed away under clunky interactions. A chunk of the home screen real estate is now occupied by up-sell ads. I’ve already paid for a premium account so would prefer if the up-sells got out of my way🤦🏻♂️. The key day to day account and transaction information is pretty much hidden. There are so many features at this point that the current app architecture is inconsistent and unintuitive. Just compare the differences between a Pound account and a Crypto account. They each share similar information and user actions but are formatted in completely different ways forcing me to switch gears in different account types. I find myself hunting for info and actions most days now. Key actions hidden off screen or currency rates and alerts buried in a widget rather than included in the currencies main page... It’s starting to feel messy. I hope the product team will improve the information structure. The homepage could really do with rolling back a few iterations.
2020-06-05
Version 7.2 👎
I have used Revolut for years now and love it. However the changes to the appuser interface are making usability not just worse but really awkward now. The beauty of the app was it’s straightforward simplicity. Now with v7.2 over a third of the home screen space is taken up by pointless ‘suggested for you’ ads and only your last transaction is visible. I don’t need to see ‘invite a friend’ or ‘discover rewards’ every time I open the app I need to see balances and transaction details! Main screen space should be dedicated to providing key functions required for hourly/daily app use not dominated by something people use very infrequently.
I understand you are trying to progress but usability is being compromised. I used to simply swipe left or right from the same home screen to view currencies now it’s 3 screen transitions to see my crypto balance.
Can you consider making some of these changes you are implementing user configurable settings so we can decide what options we need at our fingertips and not bury them in the app?
2020-06-03
Felt my account was not secure and appalling customer service.
I opened a Revolut account to help me track and cub my spending. The app looked great for this. However hours after my first transaction I received a phishing text which I brought to the attention using the in app chat. They seemed to sort it but could really tell me what had happened so I didn’t feel very secure with them. The next day my account was locked and someone sent me a message saying they were “taking over my case” and asked what information I had provided via the phishing scam (only my name and DOB). I responded with this and asked about my locked account and didn’t receive a message for two days, by which point I tweeted Revolut. I don’t like to do something so public but there is NO other way of contacting anyone for help and I couldn’t access anything in the app as it was locked along with my account. I got a response the next day saying they were “taking over my case” and I asked again for a resolution as I needed access to my money. The next day my account is open again and no explanation of what the outcome of this case was provided.
I have now moved all of my money and closed the account due to not feeling that my money is safe, and because of the extremely poor customer service.
2020-05-31
We need your partner details illegally
Revolut have one major problem. They don’t have anybody that can think outside the box. Everyone in customer services just looks at the screen and reads what the screen says instead of applying any common sense to it. For example if you put £200 in an account and sold and bought back currency 50 times revolute instantly think you must have an income of £10,000. Then they want to know where you’ve got their income from. They cannot believe that you just had only £200. So now they start to insist on seeing how are you got this £10,000 spare cash. Which never existed in the first place. I can’t get you to prove that you had £10,000 spare cash and the source of the funds even though you only actually had £200 they start asking for your partners financial details and bank statements. When you try to speak to someone in customer service with a brain they just keep repeating at you but you must have £10,000 spare cash. This has been going on for months and the account’s been blocked.. I would advise anyone to avoid them like the plague. They are just not able to do anything that involves common sense and you will probably either end up losing money or having your account blocked for several months because no one can see any common sense.
2020-03-19
Avoid Revolut! The stress is not worth it!!
I joined Revolut in spite of the worrying things I had heard about them freezing accounts, I just thought they must have a good reason for it. But then I (almost) experienced the exact same thing. And no one replied to me for for more than two days. I had two payments for significant amounts pending during this time, which was incredibly stressful! They finally said that I couldn’t make any more payments to the account although I would be able to make payments out with the remaining balance. Fine. THEN two weeks later I get another message from them asking for the same documents that I’ve already told them I don’t have! Cue another load of stress and panic that they will freeze my account. Their service in general is complete joke, it is not a replacement for real human contact, I’ve now spoken to 5-6 people on their chat system and only once did I feel like I was talking to an actual person. (I’ve still not had an answer as to why they contacted me again despite asking them four times in the chat) IF you are going to use Revolut, first take a look at their community pages and all the people who are stuck with a frozen account with no one responding to them! If you are still going to open an account anyway, please please realise that they are NOT a replacement for your regular bank, and please please don’t trust them with large amounts of money. Their service is not at all what they claim to offer.
2020-02-22
Great app for travel use
I recently used revolut in a trip to europe. It was a good experience all in all right from the ease of opening the account, linking my bank account to revolut account , e-kyc, transferring money in the revolut account. The best of the feature is there seemless transfer of your balance between various currencies and at the actual market rates of the currencies without any markup or fees. I have not seen any other traditional bank offering this service Abe I definitely think this has helped me save money during my trip in currency conversion and fx mark up and service charges. I found the digital see debit sufficient for most of the purposes as most of the shopping you end up doing ,you can pay contactless in Europe but if you are travelling anywhere without that infrastructure extensively present then I think you would need there physical card. Only thing I wish from them is to improve the quality of the physical card they are offering. Otherwise no complaints and a regular user of the app now.
Yes, yes, yes to your questions .
2020-01-04
Terrible customer service AVOID!!
I am a type one diabetic who lost my debit card and thought it would be great to use my Revolute card so transferred some money via a friend so I can use a card while I waited for a replacement and buy groceries etc. They held the money and then when I waited 4 hours I went to say “something is wrong” to see a message from one of this employees (notice I didn’t get anything sent to me it was hidden in the app). 6 hours later no response and my money is held nowhere, no option to return it and no way of getting a response. I have read their response that as a financial provider they have to do due diligence, transfers to my own bank account are done instantly and my bank is also a financial institution, friends with Monzo do not have this issue and I am disappointed mainly that they ignore you. I believe they are making money while they hold your money and do not believe this due diligence excuse (if it were I would expect a response that use legislative explanation). This seems to be a strange financial institution, with low ethics. I will be taking my concerns to the FCA to find out why it takes days to put through a payment into an account and how they are treating their customers fairly by responding to REVIEWS but not to their customer service queries. I wouldn’t have written a review had I had a response to my query. AVOID THIS COMPANY.
2019-10-09
Great service, would be great to update the watch app
The app is great, you can order a physical card for those places that don’t yet accept apple pay which is useful. Easy to use and very quick to set up an account, adding funds and switching funds between currencies is easy and quick from my experience.
Only complaint I have (and I have this complaint with a lot of apps) is that the apple watch part of the app is not yet compatible with the new watch faces. Currently i’m using this to keep track of my available spending money for stuff that i haven’t budgeted for already and having the remaining balance for the week/month at a quick glance on my wrist is very useful, just a shame that i am restricted on which watch faces i can use.
Other than that, very useful app, apple pay contactless works pretty much instantly, physical card came within a few days, standing orders can be created from your online banking directly to the account to make budgeting yourself easier, converting currencies is very simple and there are different features like trading and vaults ect.
2019-09-17
avoid - money not secure!!! Terrible customer service
DO NOT USE - Serious security breach from Revolut!!! i have been hacked and scammed. The scammers were able to send me a text off the Revolut text system, i simply cannot believe it. They have taken £1060 from me. All i want to do is speak to someone from Revolut on the phone and be reassured but they don't have a customer services phone number and refuse to give me a call to discuss and will only speak through their app! I spent over 8 hours yesterday on the app live chatting with someone (4 hours of this time was spent waiting to be connected to a live agent from their specials fraud team and that's only after tweeting Revolut about it!!). I go on holiday on Friday and all my holiday spending money is now gone, I'm completely distraught. Your money is not safe with them! they said they will investigate and come back to me but are unable to give me any kind of time frame and assurance they will return my money. This service would not happen with a conventional bank, it would be dealt immediately and i'd be refunded so why should i expect any different from Revolut?? The longer they take to resolve this the longer the scammers haveto cover their tracks and the less chance i have of getting my money back - completely appalled. I recommended all my friends join Revolut and will be making sure that no one ever does in future!
2019-05-28
Terrible customer service
It’s all too easy for the customer service team to reply to the reviews but when you actually want them to help you they’re never accessible. I was told to write ‘live agent’ which I have done several times but it goes for hours without any response, as if I have all the time in the world just to sit and wait to get a gracious buzz and say wow what a great service! Always the same idiotic reply that ‘‘we will be with you as soon as possible blah blah’’, and honestly it’s been times that I was off from work and actually dedicated time to wait for the so called customer service to hear me out but I have never managed to sort my problem. Just think that I have some money in my card from 2017 and can’t use it, is that not stealing? I even wrote a letter to them explaining the situation which was my card suddenly got blocked... no one got back to me and the silly online chat is always a virtual thing which will never be able to solve anything anyway. It’s the worst customer service ever and I say that with certainty as I’ve been working in a bank for the past 12 years and honestly it’s just not possible if a bank can just take people’s money block their account, doesn’t reply to a hand written letter from customers and just write some friendly fake replies to negative reviews! Unimaginable and truly awful company.
2019-05-24
without consent
I was using Revolut for the past 2+ years and was amazed by the idea, the freedom, the app, the support .. everything actually they did, I was think “wow, these guys are beyond excellent!”... till today!!! after the last update I’ve found out that the main currency was logged to be the one as per the country where I have given to Revolut my actual residential address! it was done without my consent in any form, and on top of that the virtual card I use was also switched from Euro to the local currency, also without asking me or providing me with a choice and worst - not possible to be switched back or somehow integrated to be possible that me myself may decide do I like it or not! the support was not helpful anyhow - they’ve just repeated “it is as it is... we can not change it... you too can not change it...” and on top of that “provide us with address in a country where the main currency is Euro” ?!?!? well I can not and will not provide any european address as this one I consider more european than any other at first and second - why don’t you simply let the customer know and then be able to decide is it ok for him the changes you’ve done without his agreement ?!?!!? long story short: Revolut lost me forever ...
2019-05-20
Account blocked without warning and terrible customer service
Let me first clarify that I was always the first to sing praises of Revolut. I even subscribed for their metal plan. However a couple of weeks ago they just locked me out of the app without ANY prior warning. I had no way of accessing my funds. Only the in-app chat was accessible with the message that I had to verify my identity. Turns out the problem was I accepted several 3$ payments from my friends that are not residents of UK. I was asked to explain the source of these funds by 5 different support agents. I explained and provided proofs each time. Every time the agent would take 4-5 hours to respond and then pass it on over to the next agent. And if I didn’t respond within 15 minutes they’d drop the chat. I provided all kinds of proof but they’d always come back with the same question. I said I want to close my account and transfer the existing funds to Monzo (which btw is a far superior experience to Revolut both in customer service and in banking) but they’d just never respond to that statement. Eventually they even kicked me out of the in-app chat. Like the option to request support via the app is not available to me anymore. So now I’m left with no way to access my legitimate 50£ or so and on top of it I can’t even contact Revolut lol. My only option now is to write this review with the hopes that you’ll all read it and stay clear of this app.
2019-04-09
Customer Service is just appalling
I don’t usually write app reviews, but on this occasion it really needs to come out. It’s a shame that you guys managed to come up with such a good app and overall service just to let it all go down the drain because of the utter disrespect with which you treat your customers when it comes to customer service.
If you really want to be a valid alternative to mainstream banks you should address asap all the problems in this area.
I understand you are required to do checks and KYC and other due diligence, but it is almost criminal to be unreachable and lock people’s money for days on without a way of flagging urgent matters.
This is the third time in as many months that a source of income is required of me (which will be the same as in the previous two occasions) and I cannot conduct my business because your chat services are not working and there is no other way I can get in touch to solve this.
I am really considering a formal complaint since I am paying for a “priority chat” service which clearly is a lie.
2018-11-11
Awful customer service
I love the concept and the premium offering is good but the price you pay is frankly almost nonexistent customer service. I’ve been locked out of the app and this supposedly while they certify my identity. I’ve sent photos of my driving licence, passport, marriage certificate and work photo ID with my disclosure and barring service (UK police check for people who work with schools, hospitals etc) and that was two days ago. I have £75k in funds but cannot access it. You cannot phone them or email them and no web access. In desperation I’m downloading the app again. If you are over 40 (as I am) or work and cannot gave your phone in your hand 24/7 forget customer service because you will never know when and at what time they’ll respond. If you miss the response they ‘cut off you chat window’ and that’s it you have to start again. As I said at the start great idea when it goes well, but the frustration when it doesn’t is too frustrating to make it a reliable current account offering at least at this point in time. That had certainly been my experience and as a COO of a medium sized organisation I sympathise with them but it doesn’t reduce the frustration.
2018-10-22
Don’t get robbed by hidden charges - avoid Revolut
Normally when you use a debit card to pay, nobody charges you. I have a business account debit card. I have used it over a year and nobody charged me for using it. But recently I used it to credit my Revolut account and they charged me about £200. You will not realise this upfront because it does not show explicit in the Revolut application. You can only realise the robbery if you check your bank account. I got in touch with Revolut and they said it is because of your card type. But they will happily register your card without a warning. They will not explicitly ask for your confirmation during the transaction. I did get a small print that said cards outside EU are charged a small fee but because my account is in the UK and with Barclays, I thought it did not apply to me. And they did not say what they are charging in total. I thought in the end I was only paying the credit amount. But when I looked in my bank account I cried. Hundreds of pounds for a simple bank transfer! Revolut refused flat out to return the transaction. This is a complete and free process for them but they were happy to keep the robbery they had succeeded. I will peruse this with financial Ombudsman. It is a time consuming effort but someone has to do it to stop cowboys robbing people and making ordinary people scared of using online financial services.
2018-09-13
Don’t use this service
If you want to find yourself wrapped up with several £100’s worth of debt after returning from a holiday of a lifetime, then the Revolut service will gladly assist you achieving this. I personally used this service, which to be fair started of a great way to pay for anything instead of using and carrying large amounts of cash, but unfortunately the trouble came my way after two weeks of returning back in the uk , apparently Revolut transaction process becomes overwhelmed and can’t accomplish the demand of hundreds of thousands transactions, meaning at the time the funds leave your account but can’t be processed so it looks like you’ve paid for your purchases but you haven’t because they can’t be processed because the system just can’t cope. I changed my remaining dollars back to British sterling and used them back in the uk, then I had a list of transactions reverted back to my Revolut account then taken again a few weeks later (which Revolut say can happen even months later) so Revolut took it upon themselves to take almost £500 from a credit card I’d used to fund some of my funds on my Revolut card, which will occur intrest being added to said credit card account. So hats of to you at Revolut for providing such an outstanding service 😱
2018-09-03
Pending transactions
Be careful when using your card in the USA. The app does not update for all the amounts taken against your account and so ‘tips’ and service charges come off your balance days later, rather than just coming off as one entry all at the same time. Also, if you set up a tab using your Revolut card and then close out in cash, or the merchant accidentally swipes your card twice (oddity of the way cards are used in the USA), these ‘holds’ on your card mean you are effectively charged for these amounts as they show on your account as ‘pending’ charges. The merchants in the USA have no way to cancel these (believe me I’ve tried asking) as they are not real charges, and they don’t have any way to see them. So you have to wait a week (7days) before they are reversed. You will not be able to access this money - yes YOUR money - during this time and once reversed, can take up to 30days to appear back in your account! Normal bank accounts do similar things, but still show your balance with and without these pending charges. As this is not a debit card though, Revolut can’t afford for you to potentially go overdrawn and so they only show your balance with these pending (yet never to be transacted) entries deducted from your balance. This is a major problem if you’re only using this card for overseas use or holidays and need this money for whilst your actually overseas!! Certainly taken a dent out of my holiday cash!
2018-08-18
Rubbish, Waste of time and effort
Couldn’t get past identity verification process even with my crystal clear photos of driving license and selfie sent them over 6 different times! Then got a message from customer care asking for photos of my passport instead of my driving license? Why say driving license is an acceptable form of I’d for verification if it clearly isn’t?
Waste of time and money as I will not be using this card or company! I have asked them to close my account and refund me my initial £10 to open this account, £4.99 of which was used to order standard card, I have been told only remaining balance of £5.01 will be returned as £4.99 is fee for card which will never be used and put straight in bin when arrives, £4.99 for absolutely nothing! Rip off! Beware if you intend to use this service, I for one do not recommend it and I know plenty other users who have had similar issues!
If they can’t get a simple app to work, what makes them think people will have confidence transferring money on their card with them? and trusting everything to work?
Avoid, complete waste of time, money and effort!
2018-06-27
New Visual Update is not the best
I just want to say Revolut is fantastic. That being said I have to comment on your recent update of the Accounts tab. The trend line showing spending on each currency now occupies three quarters of the screen along with the list of transactions just below it and is not user friendly.
It is not easy as it was before to navigate across currencies and also to top up because quite frankly there just isn’t space on the screen. I am finding myself accidental clicking on the trend line and then the top up button disappears and it is not intuitive to find it again. I’m finding It is redundant and unnecessary to have that trend line plus the list of transactions immediately below since you can get all that information anyway when you go to the Analytics tab.
In my opinion and that of many of others that I encouraged to join and who made me join, revert back to old Accounts tab which was cleaner and less busy, and if anyone wants to know their top up trends and list of purchases they just go Analytics as it was before and you avoid cluttering.
2017-12-29
One of the best
I’ve been using Revolut for some time now as I travel back and forth from Spain. In comparison to my former UK high street bank, this app has been a big help; I just don’t worry about money issues from country to country. Travelling with one card and one app is very useful and the currency conversion simply saves money. There have been times when I have had to contact customer services with issues related to deposits and payments beyond the standard levels and everything has always been handled well. Compare that to ringing up my old bank, I’d far sooner recommend this way of banking every time. Compared to other banking apps for iOS, Revolut is at the top of my list. If they had offered sort codes and acc numbers sooner I probably would have chosen Revolut over Starling, but I’m pretty happy to use both apps, the latter being my day to day bank for now. However, Revolut is making good progress with developing their service and having a Euro IBAN is a great start. Developments next year to the app mean I’ll finally be able to close my UK and Spanish bank accounts and amalgamate everything into one app.
2017-11-15
Promising
This is an updated version of my review. I’m leaving the previous one below. I received an email saying that they fixed the issue and they have! I went for the premium version and I’ve ordered
my cards, so now we wait. Until I get my cards and see if it works, I’ll leave it at 3 stars. As I said on my previous review, the product looks very promising and I’m really looking forward to using it.
I was thrilled when I found about Revolut. Unfortunately, now that I made it to the front to the queue and the time to start the process to get a card has come, the app crashes after the pin screen. My husband is having the same problem. Though he got past the identity verification phase but the same thing happens to him. He got in touch with customer support about 3 or 4 weeks ago, but they didn’t get in touch. So, we decided to try with my phone in case it was a problem with his model. We have 2 different iPhone models with the latest iOS. And yes, we tried turning it off and on again and reinstalling the app. Even if it suddenly started working, I’m not sure I’d be comfortable putting money on one of these cards if the app is so unreliable and customer service doesn’t reply. Unfortunate as the idea is fantastic.