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Description

Order finger lickin’ good food, get offers, discounts and more, with the new KFC app. Download it today and join the millions of happy customers who can’t get enough of our high-quality, protein-rich Original Recipe chicken, freshly prepared and hand-breaded in our restaurants every day, ordered straight through our takeaway delivery service. It’s an app the Colonel would be proud of.
Tired of collecting stamps just for regular fries? You can now win free food instantly with our new rewards programme, KFC Rewards Arcade.
Simply log into the KFC app, scan the QR when you purchase in restaurants or place an order on KFC app, you will be able to play a game in KFC app for a chance to win free food right away!
1000s of prizes to be won every day.
Ordering via KFC delivery is quick, easy and hassle-free on the KFC app. Browse the full KFC menu, lock in your order, pay securely wherever you are and choose whether you want to dine-in or takeaway, then simply wait for your driver to pick up your order and get chicken delivered straight to your door. Find your closest KFC restaurant with our improved Restaurant Finder. And forget queuing at the till. You can also order takeaway delivery through our partners JustEat, Deliveroo and Uber Eats.
The whole KFC menu in your pocket
At KFC, there’s something for everyone. Browse our mouthwatering, revamped food menu at home, in the office or on the move and feed your KFC craving whenever hunger strikes. And if you’re wondering what’s exactly in our food, or you have a food allergy or intolerance, you can quickly view our allergen and nutritional information for each item on our menu with just one tap.
Discover tasty KFC deals and offers
Hungry for a bargain? Save on food and drink with our exclusive KFC deals and offers. If you’re already a KFC member, just download the new KFC UK and Ireland app, log in with your usual details and you’ll find your KFC deals and offers waiting for you.
Feed your KFC craving.
Get finger lickin’ good food faster. Save your favourite KFC menu items to your account, so the next time you want to feed your KFC craving, they’ll be right there.
Feast on our tasty buckets of Original Recipe chicken, tuck into one of our delicious fillet burgers or rice boxes, and turn up the heat with our spicy hot wings. Fancy a little bit extra on the side? Try our signature KFC gravy, golden french fries, bite-sized Popcorn Chicken, sweet mini corn cob, creamy mash, and more.
If you're vegan, vegetarian, looking to try out vegan food, or simply trying to reduce your carbon footprint, experience our award-winning Original Recipe Vegan Burger at your local KFC restaurant. It’s got the Colonel's stamp of approval and PETA’s too – crowning it the best vegan chicken burger out there.
KFC Halal
In our KFC Halal restaurants, we do not handle any pork ingredients, and all the food and drink items served in these restaurants are approved by the Halal Food Authority. Another key consideration for us was that we were able to ensure that the halal certified chicken would also meet the rigorous animal welfare standards we employ in the UK, and we consulted leading animal welfare groups about this.
Your order, your way
Ordering your favourite KFC has never been so simple than with the KFC app. After you’ve decided what to order, choose how you would like to collect it – dine-in, takeaway, drive-thru or table service.
Download the KFC app today
If you're looking for quick, simple and secure mobile ordering, plus tasty offers and rewards, the KFC app is where it's at. So download today and get the finger lickin' good chicken you crave.

What's New in Version 10.7.3

Updates have been made to the latest app version, offering a number of improvements and enhancements to customer experience.

Seller

Name

Kentucky Fried Chicken (Great Britain) Limited

URL

https://www.kfc.co.uk/kfc-app

Information

Developer

Categories

Version

10.7.3

Size

120.6 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 12.4 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

All Versions

 4.7 (71,190 Ratings)

App Store: Customer Reviews

Never deliver

 – 
1068488
 – 
2024-03-28
Version 10.7.3
Prices are normal when using pick up, but delivery bumps it up for no real reason (our 20 quid order went up to 32) and still includes delivery and service charge, not worth it and you’re better off just going there.

Awful

 – 
Demetri05
 – 
2024-03-28
Version 10.7.3
Awful app, awful service, wrong order, with driver for over an hour, kfc where ordered from won’t give refund, all numbers on app do not work, absolutely impossible to get refund, never never going to order from you again.

App not working

 – 
Mhsh1101
 – 
2024-03-28
Version 10.7.3
Hi the app has stopped working every time I try to log in it says the email address is in use. I’ve tried using a different email address and I’m getting the same error message.

Useless

 – 
Vixen3002
 – 
2024-03-27
Version 10.7.3
App won’t go past choose a restaurant page. Using the website takes your money but doesn’t give you an order number.
Absolutely useless. Don’t bother with either. Just order at the store

Simon Cherry

 – 
KTM Simon
 – 
2024-03-27
Version 10.7.3
I’ve just completed your survey to feedback that although we enjoyed our meal that your restaurant at Sixfields Northampton 02614 is really cold to sit in. We sat at the table with our coats and hats on. Your survey didn’t allow any personal feedback therefore please can you change your survey to allow this?

Doesn’t work anymore

 – 
Erin Saxton
 – 
2024-03-27
Version 10.7.3
Used to work great I’d use it to preorder and pickup, now every time I try to order the payment fails and there’s nothing wrong with my card anywhere else, so it must be this app

KFc

 – 
mjlplays
 – 
2024-03-27
Version 10.7.3
Amazing

Awful app

 – 
Robbyg11
 – 
2024-03-26
Version 10.7.3
No gravy or sweetcorn in my order not even ketchup and no way to complain !

Doesn’t work

 – 
DanShacks
 – 
2024-03-26
Version 10.7.3
App doesn’t work can’t get in

Can’t login on the app or website

 – 
JamieARose
 – 
2024-03-25
Version 10.7.3
No matter how times i try keeps it saying wrong password and now it’s locked me out even i have it written down. Created a new one and still says it never had issues like this before it’s even doing it on the website. Driving me mad is there something i’m doing wrong.?

Terrible app

 – 
big man beakster
 – 
2024-03-25
Version 10.7.3
Always had issues signing in - made 2 accounts now and can’t access either of them. One of them refuses to send a password reset & the other sends the password reset but says the password is wrong when I sign in EVEN THOUGH I HAVE JUST RESET AND I KNOW THE PASSWORD! Such a shame because from my memory the rewards are quite good!

Quick

 – 
Mazhopley
 – 
2024-03-23
Version 10.7.3
Quick n easy

App doesn’t work

 – 
iPhone user02
 – 
2024-03-20
Version 10.7.2
I’ve downloaded it 3 times and each time it gets to the location stage and it doesn’t load anything. Even when I’m in an area of a kfc.

App doesn’t even work

 – 
Stardogged
 – 
2024-03-19
Version 10.7.2
iPhone 12 Pro Max. Everything updated, asks for restaurant info, after clicking restaurant it just does nothing. Rubbish app

App not working

 – 
Jooles_79*
 – 
2024-03-19
Version 10.7.2
Says select location and then never updates from there

Pure Rubbish - Can’t Log In

 – 
michellechoi15
 – 
2024-03-18
Version 10.7.2
I can’t log in so I can’t access or collect the rewards or use my blue light discount.
It’s *very* fun, I try to log in using Facebook, the page loads with a message that I have previously logged in using my Facebook profile and asks if I want to continue, I tap yes and get an error message that the email is already in use and to log in using alternative method.
So I try to log in using the email address connected with my Facebook, and get an error message that the email is already in use with a Facebook account and to continue with Facebook.
Also, I tried to use my Blue Light discount in the drive through today but was told it can only be processed through the app, I need to log in and connect my Blue Light account to the KFC app. I told them I am not able to log in so the worker told me to show them and talked me through the login process. I got the same error message and they told me there was nothing they could do.

Easy

 – 
Babybell83
 – 
2024-03-18
Version 10.7.2
Nice and easy to use the app

Zero is to much

 – 
Magic Grand
 – 
2024-03-17
Version 10.7.2
This App charge me twice not showing order number or any other details of my order . I paid total if £96 for order worth £32- off course no one can help at restaurant and Help line is closed .

Perfect

 – 
KFC lover1
 – 
2024-03-16
Version 10.7.2
Nice kfc good service

Awful menu options

 – 
Arbooty
 – 
2024-03-16
Version 10.7.2
I have been using the app for a while now, and it has become increasingly frustrating with how difficult it is to order and redeem offers. It will ask you for your address then it will do nothing? The buttons are very unhelpful with no help as to how to do things, also the delivery and service fees are far more than other apps.

Clearer Offer details.

 – 
Tarlo74
 – 
2024-03-15
Version 10.7.2
The app is good, however you need to make the offers much clearer on whether they’re valid for in restaurant or delivery only. Also which restaurants participant in the accepting offers. It’s very disappointing for the customer and annoying for the staff.

Is all good

 – 
Max Chicken
 – 
2024-03-15
Version 10.7.2
Is all good

Food was great

 – 
Jelly Snake 1
 – 
2024-03-14
Version 10.7.2
Had a wonderful experience

Awful delivery

 – 
😺Lord Galaxy Cat😺
 – 
2024-03-14
Version 10.7.2
I ordered food and it was supposed to arrive in twenty minutes, instead it is being indefinitely delayed by almost an hour now, and customer support refuses to take any kind of responsibility or even offer a basic refund, this is ridiculous and I may not even be able to pick up the food at this rate
Delays happen, but the fact that they won’t tell me anything or give me my money back for an order I may not get is just poor service

Too salty

 – 
Leedsfan321
 – 
2024-03-14
Version 10.7.2
I used to love KFC. The app is good but I’m afraid the food has gone downhill rapidly in the last couple of years. The chicken pieces are almost inedible due to their saltiness.

Will cancel orders without warning

 – 
lynn231453
 – 
2024-03-13
Version 10.7.2
Waited an hour and a half for an order only for it to show up as cancelled. It kept saying “your order is being prepared” for ages. No where on the app does it give you any way of contacting the restaurant and despite the app asking for a phone number verification they clearly don’t use it because they never got in touch to say they had cancelled my order. I googled my local KFC for a phone number but there was no answer. Tried contacting UberEats but because the restaurant had cancelled my order there was no rider assigned so they couldn’t help. Actual trash app.

Easy to Use, Impossible to Ammend

 – 
Babazooley
 – 
2024-03-13
Version 10.7.2
Forgotten to add something to your order? Need to remove an item? Have something unexpected pop up? Good luck.
Tried to amend an order about 30 seconds after it was placed and there is no cancellation option. Rang the support line who said that (apparently in those 30 seconds) the driver was on route and the food was nearly ready.
It’s okay though, I was given the solution of “we can cancel your order, but we will still charge you”. Great.

Don’t have the Krushem machine

 – 
Bew 1
 – 
2024-03-12
Version 10.7.1
The promotions are only available for delivery even though it says you can do it in store. The staff just say it doesn’t work in store even though there was a promotion on orders over ten pound to get 8 fillets free in store or delivery. No krushem machine no promotion False advertising at it ginger lickin finest!!!

Stuck on ‘Fetching Restaurants’

 – 
JonesKC9
 – 
2024-03-12
Version 10.7.1
Downloaded to get their app deal. Couldn’t get past the first screen in which it tries to locate your nearest restaurant, despite trying both ‘use location’ and typing in a town/postcode. Pants.

Very useful

 – 
bae melody
 – 
2024-03-11
Version 10.7.1
Hi ! It's an app designed for students and professionals alike, offering convenience and ease of use. You can enjoy numerous rewards as well. Download it now and experience the benefits!"

Update broke my app

 – 
AlGande
 – 
2024-03-11
Version 10.7.1
Not sure what’s happened since the update, but it will not go passed the select restaurant screen

Terrible Glitchy App

 – 
jdbbmth
 – 
2024-03-10
Version 10.7.0
We can now only order through this app and it is terrible. Sometimes it offers demons, sometimes it doesn’t.
It never remembers our details so we have to go through a long winded address entering process every time.
Finally, having got our order in and we’re ready to pay, the pay button just doesn’t work so we can’t actually order.
In the end we have to decide to eat elsewhere! Really bad app

Codes

 – 
łŷłë
 – 
2024-03-10
Version 10.7.0
Too many codes but good app 😀

KFC

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Kpounder
 – 
2024-03-10
Version 10.7.0
Really good

Missing main chicken and drink from order!

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Rarejamjam
 – 
2024-03-09
Version 10.7.0
Didn’t even send the food and drink that were ordered.
Help line were no help in rectifying their issue and refund was partial and didn’t cover missing food and drink let alone delivery costs and fees.
I’m speechless, shear no regard or responsibility taken.

Great service & Food

 – 
dancing-queen💃
 – 
2024-03-09
Version 10.7.0
Great food, service and food was piping hot, lovely ☺️

KFC

 – 
Typedlll
 – 
2024-03-09
Version 10.7.0
Very good, very nice

Catterick camp visit

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Purple drops
 – 
2024-03-09
Version 10.7.0
We are so impressed today visiting your KFC restaurant and the two young ladies front of house were very good and helpful. The food was excellent and your fries best we’ve tasted and hot. Please pass on our thanks to the staff. Our grandkids choose KFC before before any other options.
Regards Lulu and Peter
Richmond North Yorkshire

Order

 – 
smiler, miloe
 – 
2024-03-09
Version 10.7.0
Excellent

The app is great.. However…

 – 
NannyIrene
 – 
2024-03-08
Version 10.7.0
The app is great….. can’t fault it at all, easy to use and great offers too.
However, that is where it ends…… it was deathly quiet at the drive through, and the girl taking the orders needs a course of customer care. Her attitude was diabolical and so rude!!
I think 🤔 it may be our last visit for a while as they are opening a “popeye” across the road, maybe they will have nicer staff. I think the competition will close your KFC unless you shape up.

Couldn’t log in

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Lemon889
 – 
2024-03-07
Version 10.7.0
The app wouldn’t allow me to use Apple passwords so had to guess. After a few attempts it blocked me for 10 minutes!!! Obviously I went up another take away!!
Allow biometrics or lose business

App is down

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MAXIPOET
 – 
2024-03-07
Version 10.7.0
Urgency app need to fix on ios 17.4 as would impact the customer

Helllo Ot Sona I Love KFC So Much I Have KFC Now

 – 
Sona Chimalova
 – 
2024-03-07
Version 10.7.0
Hello or Sona I Love KFC So Much I Have KFC Now

There is no good drive through service

 – 
Rajan12348
 – 
2024-03-04
Version 10.7.0
One lady put a big box in a small bag which caused all of the food to fall on the ground because the box was to heavy for the bag to hold and then we had to pick it up from the ground and take it with the box that had broke with a gravy inside it which caused it all to spill

A great improvement

 – 
Jonathan Baldie
 – 
2024-03-02
Version 10.7.0
We have had some awful experiences ordering from KFC in the past, through apps like Just Eat or even in the restaurant. The KFC app was a great experience for us the first time using it. Ordering and payment was easy, and I only waited five minutes to receive my food in the restaurant once I checked in. Glad to see some genuine improvements in KFC’s service, which has been spotty in the past.

KFC app

 – 
Beauty gody😩❤️
 – 
2024-03-02
Version 10.7.0
Cool🫡

Confusing

 – 
Darreng0506
 – 
2024-03-02
Version 10.7.0
Layout and selecting delivery options and viewing basket are an absolute nightmare. Appreciate you are trying to make it flash but trying to select one item t another and view basket is not very user friendly.

Order

 – 
Cathlou999
 – 
2024-03-02
Version 10.7.0
Part of our order is missing

Will not accept address

 – 
JayMWP
 – 
2024-03-01
Version 10.7.0
Wife’s install of this app stopped working and would not accept payment despite using many times. The app then would not accept our address. So I try to install the app and that will not accept our address despite being used before. Utterly rubbish, unreliable app. Looks like we will be going elsewhere for a takeaway now.

KFC app

 – 
rottweillerD
 – 
2024-02-28
Version 10.7.0
The app is easy to use and a fast and quick way of ordering.
The deals and the rewards are a real added bonus

Cheeky

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UEuuhsfajSbevsjs
 – 
2024-01-25
The app itself is confusing, not a straightforward interface and extremely distracting. The worst thing about it is that the menus are different depending on how you want to receive the order.
If you’re collecting then there’s more variety and the prices are reasonable too! But if you’re like me and don’t drive and cannot get out then they’re going to take away half of the options and what you’re left with is actually extortionate, double or triple the price and then you have delivery and service charges on top of that!
Won’t be ordering from them again, it’s not worth it and to be honest it’s cheeky that they’re bleeding the customers that are dependant on their delivery service which is really disgusting and outlandishly discriminatory

Appalling customer service from Uber

 – 
sausarge
 – 
2024-01-18
There is a strange issue when ordering KFC’s Boneless Dipping Feast. You don’t get the dips. And it’s not KFC who handle it, it’s Uber. I’ve had this problem before with Uber so I just stopped ordering with Uber. So I tried this KFC app, first time, ordered the Boneless Dipping Feast and it was Uber who handled it, which if I had known I wouldn’t have bothered. And so I didn’t get the dips and I complained to Uber who gave nothing but excuses as to why I couldn’t get my money back and why they don’t have to provide dips. The Uber call centre staff were emotionless and not interested. Shocking and appalling service and will never use again. I feel tricked, to be honest.

Really,

 – 
mgb 1970
 – 
2024-01-15
Sorry kfc I’m not a happy customer , visited my local kfc , last wk , had quite a shock at the till when I ordered my food , you’re prices have gone up again , by the way your food is great , I would like to propose that it’s time that you did a reasonable priced meal for pensioners , I love to visit kfc , but it has priced itself out of my budget , if & when we would like a treat I feel that I can’t afford your prices anymore , we will have to purchase one meal instead of two & share your wonderful food , have been a loyal customer for many years, I will miss your tasty treats , a concerned customer

Useful for ordering KFC food but sadly offers poor membership perks

 – 
JDEzekude
 – 
2023-12-12
Having used this mobile app to quickly make orders from my local KFC restaurant in town, I can honestly say that I’ve found this app mostly useful for making orders wherever and whenever I want. And, as soon as I reach my local restaurant, all I have to do is press the “Check In” button, wait for my order’s number to be called out and my order is served!
Alas, this app doesn’t seem to offer any membership perks lest you play their own mini-lottery which I fear may lead to gambling addictions.
Also, there’s only one instance when I never received my order after waiting in my local restaurant for two hours. Thus I had to re-order from reception the old-fashioned way and wasn’t refunded the payment I made for my original order until after I made my formal complaint via their official customer support website.

Frustrating Experience with Customer Service and Location Accuracy

 – 
EP Q
 – 
2023-12-01
The most glaring issue I encountered was the lack of responsiveness from customer service. I tried reaching out regarding a crucial order mix-up, but despite numerous attempts, I was unable to connect with a representative. The frustration of having a concern go unanswered is disheartening and reflects poorly on the overall customer service experience.
Additionally, the app's location suggestion feature needs improvement. It failed to guide me to the correct KFC branch, leading to an order mishap. It would be beneficial if the app provided clearer warnings or notifications when users are about to place an order at a location different from their usual preference or indicated branch.
In order to enhance user experience, I urge the KFC app development team to address these issues promptly. A responsive customer service and accurate location suggestions are crucial elements for customer satisfaction, and I believe these improvements will significantly benefit the overall usability of the app.
I hope to see positive changes in future updates, as I genuinely enjoy the convenience of ordering through the KFC app when these concerns are addressed

Worse app on my phone

 – 
Markkkkkkkkkkkkkkkkkk1
 – 
2023-11-23
This app is actually funny it’s so bad. My 12 year old daughter could design this better. I first downloaded it and it didn’t find my local kfc in the “search restaurant” so I manually spoon fed it using the map on the app and then it found it. I painstakingly placed my order and drove to the drive through expecting it to be ready and the staff to be expecting me just like they are at McDonald’s but erm nope. The staff member on the drive through speaker hadn’t a clue what I was talking about, it was as though she wasn’t aware there was even an app in existence. So I was sent to the window where I was greeted with a gormless face and instructed to proceed to the next window. The second window I was interrogated and made to feel like I was trying to steal food. I was then asked to come inside so I did and when I got inside they had found the order. 20 mins later I’m handed my food with no apology or not even a thank you. I drove home and yep guess what the gravy missing and a mini chicken fillet burger missing! Top marks kfc 👍🏻 I won’t be rushing back but if I do go back I’ll go inside and order and probably end up eating it in the car after spending 10 mins failing to find a clean table while all the staff are chatting to each other behind the counter

Had to reinstall the latest version for it to work

 – 
sbw76
 – 
2023-11-14
I’ve been using this app for sometime now, but the most recent version doesn’t do anything except load the startup animation of the kfc bucket and ask me which restaurant I’d like to select: then does nothing! I demonstrated this to a member of staff at our local restaurant on Sunday and they had no suggestions as to how to fix it either! Unimpressed to say the least.
**Update**
After deleting the app and reinstalling it, it is now working fine again.

Not happy

 – 
lidlguy100
 – 
2023-11-07
Sorry to say I’ve had no end of issues with your app. It doesn’t for a start know where you are when you arrive at a kfc . I assumed it would work like the mc Donald’s app with it finding my location but no, so I was in whitstable and my meal was in Canterbury. The staff weren’t interested in helping me.
Talking of the staff and this is only the whitstable branch on the old Thanet way, they are not interested in customer service, the food is cold and you can stand at the counter for five minutes being totally ignored.
Back to the app, on another occasion the app charged me twice for my meal ! Communication between the app and the branch seems hopeless, at the moment with your chance to win prizes the app doesn’t clear down the purchase in in beach in order to let you play the game.
I think the app builders need to talk to McDonald’s IT team to find out how to make it work ! I will say that all other branch’s of kfc in my area the staff are brilliant it’s just the appalling staff at the old Thanet way whitstable branch.
Btw the new chips are better than the old ones but are not as good as mc Donald’s

Not fit for purpose

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xhfrthddtg
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2023-09-23
This app is the worst app I have ever used . I have been unable to collect rewards I collected at various restaurants as their system would not scan them . Other offers only available via delivery are unavailable as the app won’t allow me to select delivery , even though I live just over a mile away from my closest kfc. I have highlighted this to the care team several times but they don’t care. A staff member actually advised me to order through just eat . That’s how bad it is . KFC staff telling me to use another app entirely . Beyond frustrating . I’ve stopped going to KFC or even trying to use the app . They know about it but aren’t bothered .

Much improved

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ratkiller1
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2023-09-22
Eaten kfc pretty much all my life ( now 55 ) back in the day was so perfect and greasy and tasty then few years ago lost there way and was dry and tasteless or so overcooked and travel around so wasn’t just my local kfcs . I stopped eating it but twice I’ve ordered from strood in Kent and almost back to the way it was tasty and not dry , even the gravy was thick not like water so thank you strood kfc now enjoying it again 👍🏻

I would gladly give it five stars

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Pandanne66
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2023-08-28
But the only problem is it doesn’t work in shops like I went out of KFC today and I went on the app and it worked brilliantly but when I went into KFC I tried to get the app up and running to get the person to scan so I can get my points or get my deals refused to even upload or do anything I just kept sending me back. Please search the location of where you are and I click on it and it says me back to the beginning. It says please insert the location of where you are. It wouldn’t let me do anything else, and it’s not fair because I’m trying to save up money as well and I’ve got same enough on my own the app, why can’t we go back to using card that you used to get. How do you scan it as well so I people that they’re points will be on at four if you guys had problems before or for situations like this, please fix your bugs

Makes itself unusable just when you need it

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SJH-1973
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2023-08-12
I love KFC and the app, when it works, is fine.
However, it has this really stupid feature that no other iPhone app seems to have. When it needs updating, it won’t let you use it until you have updated it.
Imagine the scene, you visit KFC at the motorway services after a long drive, walk up to the till, whip out your phone (since they took the plastic card away) open the app, only for it to say “please update”. Now, since you have no data, you have to spend 5 minutes connecting to the services wifi, so you can update the app, all so you can scan your barcode.
How utterly stupid. Now i could understand if I hadn’t updated it for years and it was obsolete, but i keep them updated all the time.
What other apps stop you using them just because the developer has tinkered with something or done a bug fix? There are no new features in the update.
Thanks developers

Wish I used just eat.

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bethers002
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2023-08-11
Placed an order with the app in which it stated payment will not leave your account until it’s delivered cut to literally a minute later the order fails I check my bank and down £32 for a kfc that never got accepted anyway so why take the money? At least with just eat they actually take the money when the order has been accepted instead of while it’s processing then you don’t have to deal with the bull of it will be back in your account in 3-5 days here’s a thought just don’t take the money until it’s accepted. Biggest waste of time ever don’t bother with it use just eat instead at least you’ll get the order and not have to go through deliveroo because kfc can’t deal with their problems their self

Good but mediocre rewards

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Jake99_
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2023-07-27
I haven’t experienced any issues with regards to ordering using the app. Being able to check in as you arrive at the restaurant is very useful.
However, the current rewards system is lacking. Mcdonald’s and Taco Bell have a superior setup whereby you acquire relative points with every order. With the KFC app, you only get one draw towards their “gamified” system whether you spend £5 or £35. Theoretically you could split your £35 order into two and gain double the rewards.

Sick to my back teeth of kfc lying emails!!

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say-it-as-is31
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2023-06-08
Ill use kfc once in a blue moon! Had an email from them saying about a promo that was on and it was only available until the 11th june 23. Went to local kfc cleethorpes only to be told ‘they dont do it anymore and the email must b an old one!’ Even tho its STILL advertised on the drive through menu boards!! TRADE DESCRIPTION comes to mind!! Oh and the kiddy staff at cleethorpes kfc are DAM RIGHT RUDE!! Oh the app,, well thats s load of crap as well!! It went from NOT loading to collect the points to points collected going down to zero and ive NOT redeemed any of them to not getting the full points for the value of food bought….

Don’t use Deliveroo

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Rebekahemily
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2023-02-13
Start off by saying we’ve never had an issue with KfC or the app. I’d rate the app 5 stars. I’m marking it low to hopefully get seen. We’ve ordered to collect in store/drive thru and all has been fine. However we ordered for delivery tonight and they use Deliveroo. Our food never came but showed as delivered.
Deliveroo have PLENTY of bad reviews for the same reason. Driver says they wait 7-9 minutes with no answer so drive away, putting the order as undelivered and so you don’t get your refund. We hve full view of the road and path to the door, we sit by the door, no one was there. So be cautious ordering through the app if it uses Deliveroo! KFC have refunded our order but they shouldn’t have to, they need to maybe reconsider who delivers their foods.

Delivery

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pailcoe
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2023-01-08
The app is amazing.....but recently I wanted a delivery I went on your app and for my order £2.99 delivery went on deliveroo and from the same restaurant delivery 99p for same order. Yes I would order from the app again if the delivery charge was lowered because in my view it would be the same person deliveroo/kfc that delivers my food. Sorry for going on but all information is good hope somebody reads this and contact’s as to my thoughts

App hasn’t worked in months

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Cbass NI
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2023-01-07
For such a large well known company you’d think KFC could develop an app that actually works. The old app was bad, but this new version is even worse, and I didn’t think that was possible. it doesn’t work AT ALL now - doesn’t scan your receipt, doesn’t let you play the Arcade rewards scheme, doesn’t let you order online, doesn’t let you order delivery either - absolute waste of time. To be fair it’s what I’d expect from the worst run restaurant chain I’ve ever experienced. . Undoubtedly the worst run fast food business in the world. Thank goodness we have alternative similar restaurant chains near us. I now use them. Had enough of the shambles that is KFC.

Rhuddlan drive through

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welshsloop
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2022-11-12
Had a drive through today 8024 the service was diabolical,extremely slow and people walking around aimlessly waited at the service hatch for 10 minutes with the food stacking up by the hatch,the person who was at the hatch just walked off,leaving a girl who was preparing the orders to serve us,I have had no problems in the past with waiting times,but this time it was beyond sensible,not worth 1star good job the food was excellent

Useless

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Sacredjon
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2022-10-24
This app is a frustration at the best of times. It’s slow and glitchy. It has lost my points somehow so they’ve vanished and then today, it won’t let me check out for collection. Every time I try, select Apple Pay and it simply freezes solid until I force close the app. Then it has lost the whole order and it’s start again from scratch. I’ve been trying to make an order now for the best part of an hour and I’ve given up. I’m ordering for delivery from another place.
KFC lost my custom for two years when they stopped selling proper cola and removed all the proper drinks from the menu, leaving only the zero sugar versions which taste awful. I’ve only just recently started giving them the benefit of the doubt and returned, but the app is so frustrating that it’s just not worth the effort. KFC you’ve lost my custom YET AGAIN and I was someone who would choose KFC once or twice every week.

Broken app - why are you not fixing this??

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MichaelZ90
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2022-02-21
The app worked fine for months and all of a sudden it stopped working. It would take the payment from me but not give me a confirmation number or email and it would just get lost. Every time I have to go to the till for them to tell me they can’t find the order either and there’s nothing they can do. Tried logging out, deleting, reinstalling, everything.
I checked on the reviews - everyone is saying the same thing?! Why is the developer not fixing this issue??? I am bored with this issue now. Deleted it and will not going to kfc again.

C’mon …

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Cw4444
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2021-12-11
Full disclosure: I love KFC. Like, LOVE it. You know that KFC proposal? If I wasn’t already married, that would be my dream. However … this app drives me nuts. The menu is tough to get the hang of because just getting to the full menu is not very intuitive. You can’t edit the thing once you’ve put it in the basket so if you forgot to change your drink, you have to start over (does anyone actually like Pepsi ..?) And despite there being no updates, that I can see in my update history anyway, my local restaurant has disappeared off the face of the app earth, and the next closest suddenly doesn’t have drive through (it does) I am autistic and much as I love me some chicken I’d rather dig my eyeballs out with plastic spoons than walk into a restaurant or drive up and speak to a box to get said chicken. So, no more KFC for me I guess.

Seems to be working now

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Bomber78
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2021-12-07
On route to KFC after I type this. I’ve had wayyyy too many issues with this app and I believe that KFC actually owe me money from an order that went through the app but they had no food so they said I would be refund…errr. That didn’t happen. The app is very very poor…just read the recent reviews, I don’t need to mention anymore…just read them. I’ve now deleted the app and will just go through the drive through as normal. Save your SANITY
UPDATE: so after deleting the app…I gave in and re-installed it. Everything that was supposed to be happening now worked. Confirmation number was given and all offers had been updated.

Doesn’t give you the end reward

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x_rhyanna_x
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2021-12-04
I’ve been on my last collection stamp for months now. I have visited 3 times and the app does not let you out it in by receipt. I spoke to a manager at a local store who gave me some other receipts to see if they worked and they still didn’t. So all this collecting the stamps and you never actually get the £5 off. Pretty muggy and pretty fuming as really wanted £5 of some chicken 😢
Edit* twice I have used this app in store and my text has disappeared luckily the staff at the store was able to do our order but payment went through but my order didn’t. Very angry about this as if the staff wasn’t lovely then I could if lost money.

Delete. Don’t waste your time.

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Samb0Ramb0
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2021-11-16
I can confirm the review I first read from December last year. Nothing has changed, even the staff knew this was a problem, you cannot order ahead, well… they’re perfect happy to take your money but even the order disappears from recent orders, nothing gets sent through to the store itself. Luckily I got a discount for the trouble but my god don’t bother with the app. I think they were trying out the monkeys with typewriters only instead of Shakespeare they were aiming for a working app and ended up with nothing short of a steaming pile of excrement, excrement upsets you by taking the nice smells away, the app upsets you by taking your nice money away. Excrement requires time to rectify, it takes time to rectify in store, all this meaning excrement takes time of your life away never to be retrieved and this is the only variance… this app takes away your money never to be retrieved.
So… where’s my money KFC?

Useless

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Hot melvin
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2021-09-26
Although this app is a great idea when it first came out as I regularly visit kfc. Straight away from the moment the app came out it’s never worked properly, I get there will be teething problems at the start but after 6months of my stamps collected constantly disappearing and constantly being logged out and being told my password and email are incorrect when it wasn’t I deleted the app. Recently I’ve re-downloaded the app only to find the same problems years later nothing has been fixed and there are constant issues, stamps won’t appear on the app either scanning your phone instore or via receipt. I have had to call customer support everytime to do this. They tell me the same thing over and over that the app is down and we are working on it this was a month ago. I am reminded why I deleted the app in the first place! This app is a joke and either needs to be fixed sharpish or taken down completely

KFC APP

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chubbytum
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2021-09-07
Quite easy and quick to use, as someone who is not very tech savvy! But when I came to pay it said there was a problem so I entered my details again and when I check my credit card that I used to pay I notice that I have been charged TWICE! Not impressed! UPDATE: Thank you KFC! You didn’t take the second payment after all! And I spoke to my bank who confirmed this! So I’m a very Happy customer!

Got logged out and can’t log back in

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Animorphus
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2021-07-06
A little while ago I got randomly logged out of the app. I had originally signed up using my Facebook account, and now when I attempt to sign back in using the same method it takes me to the ‘Register’ screen. At first I was willing to give it the benefit of the doubt and complete the registration in case it was just asking me to double-check my details. But no, I completed the form it and it said an account already existed with my email address. Of course an account already exists, I’m trying to sign back in after all!
Well done KFC. You basically have a completely useless app now.

Inefficient and Useless Customer Service

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J_J_D.0
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2021-05-02
1) Many items shown on the app often cannot be provided by the restaurant and the restaurant can’t provide you with a refund as it’s processed via app. Thus, you’re left having to go through the tedious process of going through the website to customer service that doesn’t have a section to address such a problem when it’s a common one to have.
2) The lack of a customer service contact within the actual app is concerning given that there are many situations that could go wrong when ordering food. This just goes to show that the company doesn’t care about it’s customers and is willing to bet that most people would not address their concerns since the process of getting into contact with customer service is so long.
If you want to order, just go to the restaurant or get it delivered via Just Eats. Don’t rely on this useless app that will just lose you money!

App is great

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Cocainaaaa
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2021-01-12
I’ve been using this app many years now, I do have automatic updates than I don’t bother to update it when I’m in the queue. I use a lot for click and collect, I order before I reach the branch I’m around, now apple pay is working fine ( before I had to put my card details for every order ), in 2 minutes I can order and it’s great. I usually use their offers which are great plus points for every order. I never stay on queue to order, I have to wait to collect it what usually takes it around 5-6 minutes. Before I pop in, I checked in on app and they start already my order. I only wish they have a order history in app as if I go out from the order I can’t find my order no anymore, except if they send to me email, but I haven’t received email for every order, than now I always make a print screen of order no. It will be useful if they’ll ad a order history with the codes to pick up your order.
Or if you forget something and you want to add another order, you have to print screen first order no, go out and place another order, but previous order you can’t check in anymore or check the order no. I’ve learned from my mistakes, but it will be great if can you add a order history. Rest, it’s a great app

People are dumb

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Sajjadoodle
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2021-01-05
There’s nothing wrong with this app - I have been using it (more than I should be!) with no problems and is my go to way of ordering from KFC now. They often have great offers on there exclusive to the app so it’s even more incentive to use it.
Most of the complaints on here aren’t about the app, they are about specific branches or problems with log in details... that’s not an issue with the app, it’s an issue with the person!

Just go to your local restaurant if law permits

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mumofmini
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2020-12-19
This is a frustrating app to work with. The developers may be thinking that they are testing the intelligence and tech savvy ness but this app will zap the willingness to live your life. I installed this app, paid for food and turned up at my local KFC where I am supposed to go, the people in the local restaurant are as clueless as my 6 year old daughter. They say they don’t see any order and I claim I have paid for it. I even showed my bank’s message which clearly showed £8 taken from my account. Apparently, and as the guy said I should have received a mail, there is nothing in the app itself that can indicate that they took my money already! I did not know what to do for a while and restarted the app several times, eventually a small font message appeared at the top to check in. Hallelujah!! I collected the food and came out of KFC, immediately uninstalled the app. Just go to your local restaurant if law permits don’t bother with this app.

Shambles

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chazzlechuzzle19
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2020-08-08
Downloaded and used the app today for the first time and truly wish I hadn’t bothered. Chose what we wanted, paid via card on the app - first problem; found I’d been charged twice exactly the same amount, verified by my bank and showing immediately on my statement as two transactions. Spoke to the care team who reassured me I would be refunded for one of them. Proceeded to collect order at my local KFC selecting the drive thru option. Staff there had no idea what to do... after waiting ages in drive thru lane they sent me into the restaurant where another shambles commenced of them having no trace of my order at all and acting like the whole thing was my fault. Useless, rude and unhelpful. Asked if I could just place the order again at the till and they said no! Eventually they located my order but the whole thing took absolutely ages and was made more stressful by the rude incompetent staff who had no idea how the app works. Will not bother again.

So much better!

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lukecalder
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2020-06-28
I’ve not used this app to order food for a while due to the poor experience I had when I last used it - I was changed twice.
I gave it one more try today and I was really impressed with how it worked so seamlessly.
Paying with Apple Pay without any messing around - a fantastic addition and a must have for this kind of app.
Now being able to pickup at the Drive Thru is so much better. Previously I had to actually enter the store to collect the order - thank goodness for that!
Also being able to redeem your stamps was really good. It just needs the ability to add the student deal onto the order now.
Overall, it works a lot better and it’s great to see the developers seen to be adding key features that the app was previously lacking.

VERY FED UP NOW😠

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CONFUSED HANNAH
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2020-03-21
I totally agree with Hot Melvin’s review in November, It’s now 4 months later& this scan your App to get your reward stamps really is a joke🤔Many, Many times I’ve scanned my Cardin various KFC Stores & my rewards stamps were NOT put on my reward card, when I ask at the counter I get told that they will be delayed in the system but will be on in 24hours🤷🏼‍♀️Never happens🤔I’ve E mailed KFC many, many times, they ALL got in the bouncing to & from that I got so confused I gave in😔ALL I WANTED WAS MY REWARD STARS ADDING ON TO MY ACCOUNT🤷🏼‍♀️🙄 I have added the stars I SHOULD HAVE BEEN REWARDED & they come to at least 35🙈Absolutely disgusted with any explanations directly from KFC😠BUT I do feel extremely sorry for the staff who work their socks off.!

What’s the point ?

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BAYOOSKA
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2020-01-16
Useful for checking prices and deals. Tried placing an order to collect from my local KFC. Order confirmed in app and via email, and payment taken. Arrived at KFC, girl told me order had not been received, and got the manager. I explained the situation, and he told me that they don’t get online orders at this branch. I confirmed it was booked via the KFC app, for collection here, and showed him the pending transaction of the payment to that branch from my bank. He still insisted this wasn’t possible, I could order at the counter, and pay again. This defeats the whole purpose of pre-ordering, so what’s the point ? Totally unprofessional, I won’t be going back.

Was great, now useless

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Sonicchild86
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2019-11-13
I had wondered why my Apple Pay wasn’t working with this card, anyway today I logged back into my account (new phone) to find I have less stamps in the app than in my wallet, so I deleted the card from my wallet, only to find I cannot re-add as this feature has been removed. Then as I have been trying to do recently I tried adding the receipt via the app, could not find the receipt on their system. This has happened every time I have tried over the past 6 months to a year, basically it’s useless and even the cashier said others had reported it doesn’t work. Don’t bother, least not until they sort it, I’d expected more from a big company like KFC, this is no way to treat your loyal customers!

This app is crap

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ethan 10 /o
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2019-09-06
Harrow Weald ! Your staff does not know how to do any thing I was standing in a empty kfc for 30 minutes and when I show the offers they just say it doesn’t work so either train your staff or get more people who now what to do . they served everybody else in the drive Though everyone who did the order on the machine got served first and waste my time I left because I was ignored and another thing when i showed the offers on my phone she took it out off my hand 🖐 to the back of the kitchen to ask the manager and guess what he didn’t know hot to do it either how he got that role I have know idea and they gave my phone back and walked away so in conclusion this app is bloody useless 🤔🙅‍♂️😠 please read my review thanks

Works brilliantly, keep it up, no gimmicks please.

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DarthHayder
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2019-08-25
The app for me is perfect, no BS, always get to scan my Colonels Club account in store and receive the stamps/redeem rewards. The in app KFC menu is a great bonus and easy to find out what’s in the menu items.
The improvement I recommend is for general pricing to be included on the menu, so we know how much the food costs. I know KFC franchises and KFCs in London have different pricing structures but a general price with a disclaimer would be helpful. It would be easier than having to search online and using websites like BurgerLad etc.

My KFC account not recognised

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Aztechatron
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2019-02-21
I had the app and on my old phone worked well. I was saving up for my free piece of chicken and almost there. I got a new phone and kept only remembering to sign into the app actually at KFC I open the app and it says “log in or register” so I shut the app back down again. Well for once I’m at home, and went to log in... first log in came up with a message saying unable to log in due to too many attempts. It was my first actual log in for ages.
I tried to register with them but as I thought it came up already registered. Tried logging back in and same message, too many attempts!
Used the contact form on the app, filled out the form correctly and wrote my comment then upon submitting, it says my Surname is wrong.... no, my surname is Stone and that’s what I put in! So can’t ask them on the app either. I would not have mind so much if I was called Micky Mouse!

New look!

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Naval Airman
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2018-09-30
Just updated and it won’t even open, just closes after launching. Nice work guys!
I have had issues with their online offerings previously, trying to get into your account was hit and miss, they lost your points and trying to get to speak to someone about it was almost impossible.
I think KFC should have a re-think and stop using the counter staff to tinker with the IT!!!! They want our money and still want us to return but I can’t see why it is worth it as they don’t seem to be apologising and offering their customers anything to come back for. Seriously guys, you need to smarten up your act as I am just awaiting you announcing a data breach to top off the experience!!!

I don’t like the new update

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reviews4me636552
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2018-09-27
Since I downloaded the new update I have been very reluctant to use the app. I used to use the app all the time when I bought KFC because I liked their scheme of how things worked. However there are many reasons why I dislike this new update:
1) I was logged out when I first went onto the app after I had updated.
2) when I signed in I realised that all my stamps had disappeared and I had to start from scratch
3) I was 2 stamps away from getting £15, now all I have is a free side🙄
Overall I am disappointed with KFC, I know its just a food app, but come on...

It works. But it’s frustrating.

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redcat360
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2018-09-08
As others have said about this app. At the core, it works. But, firstly, it seems like when I do come to use the app, if it’s been updated (which is more often than the amount of problems would suggest) it’ll have logged me out. Forcing me to try and remember my password, while stood at the front of a queue of (normally about 30) people.
And another kick in the proverbials is that it’s lost Apple wallet compatibility. Slowing the whole experience down yet again.
I’m all into the whole Apple ecosystem and everything being integrated. And this app really feels like it’s making a sulky little stand against being useable. Almost as if you don’t want us to use it.

Apple Wallet features missing

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Bigd129
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2018-08-22
Well it’s a great app that works really well. And it’s Apple wallet feature always reminded me that I had the card to scan when I was in store.
But the feature appears to have been removed and now I have to go to the app to scan the barcode. Which isn’t an issue but I loved the convenience of being able to just see the card on the home screen when I near a branch and to have the card amongst my my other cards in Apple wallet.
Please put these feature back.

Good app, though maybe losing a little focus.

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Sarahlicity
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2018-02-14
The core app in itself is usable without any hitch, and has been for some while.
However, I’m a bit concerned about the app losing some of the nicer integrations into Apple Wallet. The card in the Wallet stopped updating my stamp count about a month ago, and I discovered this was due to a new card style. I’m a little disappointed as this new card style no longer shows my stamp count, nor does it pop up near my favourite stores anymore.
As someone who appreciates the easy access to my card and its details this used to provide, I hope this functionality comes back at a later date.

Good app

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nettyinger
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2017-10-24
Good easy to use app. Shame my local branch seems to have issues scanning my barcode on my phone. But luckily I’m able to add receipt info manually on the app to gain the stamps. The first time I did it manually I had to get a KFC colleague to point out the info I needed from the receipt (store number, transaction number etc) as it’s not easy to figure out otherwise. The app definitely saves having yet another card to carry around in my purse