2026-03-17
Apple Health Support is Back
UPDATE: ok, it’s an unremarkable app but it’s solid and does what I need. 4 stars. Can never get 5 because of the previous situation.
UPDATE: Well Apple Health support is back. Wasn’t super thrilled about being gaslit about this from their support team but I’m really happy it’s back. I’ve bumped to 3 stars. Is a solid app so could go higher. I’ll review again after using the new version for a little while. Thanks to the team for bringing this back.
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Have used this for years and bought specifically for the Apple Health integration. That seems to have gone. Also, it took me four goes to register a single reading. This is a medical device and the app needs to be treated with more care. Looks pretty but boy the current release is poor.
UPDATE: bizarre reply from Helen of Troy email support for this product “I understood your inquiry, however, I provided the information we have on the matter.
The syncing of the data was not something that the app was built for, it happened due to an app synchronization in previous versions.
We do not have information about such a returning functionality, unfortunately.”
As a developer myself, I simply can’t understand why this was not reimplemented in the new app. It would only take a few hours to implement. Either cost cutting or trying to create a moat around the data for commercial reasons. Neither is great for the customer.
I have a great many Braun products (shavers, o2 monitors, toothbrushes, etc) but this experience has made me think I will not be buying any more. I’ll look to other manufacturers such as Withings for better long term support of their supporting apps.