Name: Aer Lingus
Rating: 4.6 (4330 reviews)

Updating

Aer Lingus

Released: 2016-02-26

Free 0%

Version 7.2.0

Free 0%

Version 7.2.0

Released: 2016-02-26

#82 in Top Free Apps > Travel

iPhone Screenshots

Description

Download the Aer Lingus app to book, manage and check in for your trips. Access your boarding passes conveniently, stay in-the-know with live flight updates, enjoy AerClub rewards and more.

The Aer Lingus mobile app boasts features that will help save time and improve your booking and travel experience. Customers can search and book the best fares from 170 destinations worldwide, create personal and travel companion profiles, for speedy purchase and check in. You can also add your mobile boarding pass to wallet for easy access through security and while boarding your flight.

Flights at your fingertips

Booking a trip to your favourite destination has never been easier. Search flights and when you find the one that’s right for you book it on the app using Apple Pay or a saved payment card to check out swiftly, safely and securely. Your recent searches will be automatically saved for extra convenience when planning your trip.

Manage your trip

Keep track of your Aer Lingus flight bookings all in one place, under My Trips. View your upcoming trip details and itinerary, check in for your return trip, reserve a seat or even change your booking if you need to. Having the Aer Lingus app on your device is also a great way to keep informed with check in status, gate numbers and gate changes.

Your Boarding Pass Kept Safe

Check in for your flight and store your boarding pass safely in the app or in your Apple Wallet. This digital boarding pass will allow you to travel through the airport quickly, speed up boarding and also reduce paper waste. A simple and speedy check in process with easy access to your boarding passes. And don’t worry about a data connection, your boarding pass is available offline for even more convenience.

Stay Updated

Get live flight updates straight to your phone for an easy, stress-free experience catching your flight. We'll send you push notifications straight to your phone to inform you of real-time flight updates, boarding times and gate information.

Access AerClub

Sign up to AerClub and check out your AerClub profile within the app. Use the app to earn, redeem and keep track of your AerClub rewards. You can view your Avios balance, tier credits and status and use your Avios to book reward travel on the app.

Inflight Dining & Shopping

Browse the Inflight magazine at your leisure on or offline on the app. View all our drink, snack and food options available to you on your flight or enjoy luxury shopping at discounted prices with the on-board boutique.

Privacy Statement

https://www.aerlingus.com/support/legal/privacy-statement/

What's New in Version 7.2.0

Introducing the all-new My Trips

Your even better hub for enjoying the smoothest travel experience.

Meet your Travel Assistant – they'll be on-hand with real-time updates, helpful reminders for your flight, and more.

Enjoy a seamless day of travel – Easily find all the information you need for a smoother travel experience - including boarding info, gate changes, and travel extras.

All-in-one travel extras – Add to, enhance, and upgrade your trip with superior seat options, extra baggage allowance, and more.

Seller

Name

Aer Lingus

URL

Information

Developer

Aer Lingus

Version

7.2.0

Size

181.7 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 16.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16Plus, iPhone 16Pro, iPhone 16ProMax, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad A16, iPad A16Cellular, iPad Air11M3, iPad Air11M3Cellular, iPad Air13M3, iPad Air13M3Cellular, iPad MiniA17Pro, iPad MiniA17ProCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English

App Store: Customer Ratings

Ratings & Reviews

4.6 of 5 (4,330 Ratings)

App Store: Customer Reviews

2025-04-13

Check in failure

Booked 2 adults and 2 children. Check in omitted for one child “x check in airport”. Then only 1 boarding pass delivered. Had to go on to website to find boardi passes. Still refuses to check in one child. App is a waste of time

2025-03-20

App is useless

Love Aer Lingus but their app and website is beyond useless. Always has been. Please invest.

2025-02-27

Check in will be available later

Broken check in system on computer web browser. Broken check in system on the app. Broken check in system on mobile browser. Can’t check in.

2025-02-12

Upgrade fails. Does not upload.

The app says to upgrade but when upgrade pressed on app store nothing uploads. Previous version does not upgrade.

2025-02-12

Can’t updated to new app as my apple phone is iOS 15.8

Such a pity that new app require ios16 as my current apple phone is iOS 15.8

Why would aer Lingus do this ?? I always book flights on phone app and now I have lost that !

Aer Lingus trying to force me to upgrade my phone ?? I can use old app ! As it’s now not recognizing my account !!!

2025-02-05

Really poor, doesn’t do what it claims.

Absolutely no point for this app. Riddled with so many errors you wonder if they ever tested it. Checked in online, app doesn’t show boarding passes despite it’s description in the App Store saying it does. It does say I have checked in but also says I don’t have a seat. So I can safely assume I’m standing all the way from Glasgow to Dublin then.

2025-01-24

Solid app.. 5*

Good to see EI investing in technology, app is above standard set by other airlines

2024-12-23

The app is now unusable

When I try to use the app it tells me to upgrade but there is no suitable upgrade

2024-12-20

Not working

Like the previous review it just takes you round in circles

So i had to book with Ryan air

Just fix the problem

Thanks

Marty

2024-12-13

Unusable

This needs updated asap folks, it requests we upgrade but as we click into it it only gives us an option to open then takes you around in circles the website will work I had to go to my friends work to use a PC and print a boarding pass out manually I have no idea how I’m going to get my pass for going home usually a good company disappointing

2024-12-13

Aer Lingus is one of my favourite Airlines.

I have flown international and Regional routes with Aer Lingus and enjoyed the experience!

Easy booking, competitive ticket prices, on time operations, comfortable onboard accommodation and cabin crew are always friendly and reliable.

Recommend!

2024-12-09

Poor service

The app does not have the capabilities you would expect from other airlines. Bare minimum quality, no way to update allergens through the app (and no option to input allergens either on the site…). Should look into having a bit better user experience in the app, people would download more and get much more use out of it.

2024-12-05

App Upgrade

I’m having the same problems as Hakesnips in that review. That was a year ago. What’s going on?

2024-12-05

Why can’t they all be like this??

95% of airline apps are confusing to use but you guys are nailing it. Congratulations.

Have a word with the rest of IAG, esp BA, who are making way harder than it should be.

2024-11-21

Unusable

Stuck in a circular loop of uselessness….

2024-11-21

Terry Hanvey

Like the last person said.

Now unusable with upgrade .

Really should have put some thought into this.

2024-11-19

Easy to use App

So easy to use the app!

2024-11-04

My booking to visit my family

Love Aer Lingus

Always book and travel with you.

Would not go anywhere else love the service makes me feel at home.

Thank you.

2024-10-25

This app doesn’t work

Managed to add my trip to the app but to try and do anything else!! Well it won’t work

2024-10-24

Scam artists

Used it a few times to go from Southampton to Belfast and back. When I go to select the flight back I change it to Belfast to Southampton and for whatever reason it changes back to Southampton to Belfast. First time I thought I made a mistake. Then the second time I noticed it was doing it. They charge you more than your flights worth to cancel or change and it’s a nightmare using this app. They’re money grabbing and non customer care orientated. One of the worst businesses I’ve ever had the displeasure of dealing with. I never write reviews however, this seemed entirely necessary due to the lack of empathy these people show.

2024-10-24

Booking

Very easy with the app.

2024-10-21

Smashing

Great app easy to use easy to navigate. 👍

2024-10-05

Unable to Retrieve Boarding passes

I’ve used Aer Lingus for many years with no problems until I downloaded this app, every time I try to check in it allows me to go all the way through but fails to issue a boarding pass for me. It comes up with an error saying failure to retrieve boarding passes leaving me with a having to physically go and get a printed boarding pass in the airport. Issue needs sorting immediately

2024-10-02

Annoyed name is taken

Not everyone wants to buy a new phone every time they fly some backward compatibility would be nice

2024-09-29

Great -App

The Aer Lingus App is easy to use

2024-09-20

Mr Ron McDonald

Very easy to use

2024-09-15

App upgrade

This app doesn’t upgrade keeps you in loop to upgrade app absolutely useless

2024-09-15

Limited Capabilities

The app does not allow many useful functions, such as converting Avios into AerClub points, contacting anyone who can help or requesting upgrades.

2024-09-11

Unusable

Upgrade or dismiss doesn’t matter app now unusable can’t book a flight even . Good job easyJet and Ryanair apps are working and can book flights bye bye AL

2024-09-09

App not working

App is not working. Stopped while I was on holiday n I couldn’t check in.

2024-09-06

Love the Convenience of this App

No waiting in queues to book flights over the phone. Manage my booking is the easiest feature ever . Love love love it x

2024-09-05

Upload latest version

Trying to upload latest version but I am afraid your app is just sending me around in very annoying circles

2024-08-26

The app is as poor as the airline is

I flew Air Lingus about month ago and got delayed by bad weather. Not their fault. I ended up stuck in Dublin airport for about 9 hours. Given a €15 voucher which didn’t work. Awful experience. Still don’t have a refund. The app meanwhile is pretty clunky and doesn’t give the user much confidence.

2024-06-21

Bloody awful

Won’t allow me

To enter proper age

2024-06-18

Updating the new improved App

This is proving extremely difficult! It should be a simple, quick upgrade?

Why is it taking so long to just upgrade?

2024-05-22

Upgrades

The app is constantly needing to be upgraded. Very frustrating when in a rush with no coverage.

2024-04-11

Amazing!

Works like a dream can search and boom flight with no hassle.

2024-04-10

Great app

This app is so easy to use it’s great

Nice overall pricing & easy to navigate app

2024-03-24

Worst airline app I’ve used

This app is really pointless other than seeing your travel times and checking in. You can’t see whether your ticket is economy or business, no where to add bags to check in, no ability to change your seat during check in, no way to order wheelchair assistance. I have so little confidence in the app, I’ve printed all my receipts to take with me to the airport.

2024-02-28

Best of the airline apps

Easy to navigate, easy to check in and saves the boarding pass to your phone. Can’t understand why the BA app can’t work like this one…

2024-02-27

App won’t complete the update

The app won’t complete the update revision?

Numerous updates that don’t seem to improve anything?

2024-02-22

Can't pay from First Direct account

Infuriating! Spent ages before I discovered that the unresponsiveness when attempting to verify payment is apparently due to the app not being able to form a correct url for a First Direct account. Come on developers...

2023-11-13

No stars

Only that I need to use the arelingus service I would prefer not to, I find the staff false, plastic manner and not what should be expected of irelands national carrier.

2023-10-09

It all just works

What do I need from airline app? Booking, check-in, loyalty status, live flight information. This does all of these. And generates boarding passes for Apple wallet. I use it all the time.

2023-09-10

Unusable

Suggests upgrading but doesn’t allow it. Takes you to the app but there is no upgrade option just open.

2023-09-06

Quirky

Have just turned off notifications owing to the departure time within one of them being 45 minutes after the actual departure time. There are other inconsistencies such as sometimes I can choose my seat and sometimes I cannot even though many are available. On usability I do think the layout of trips could be better.

2023-08-31

Pointless App

No aspect of the Aer Lingus app seems to work. Really frustrating.

I give up.

2023-08-03

Terrible glitches

Aer Lingus are losing money because their app is outdated. Chose British airways in the end.

2023-07-29

Shockingly Awful

Dreadful app from an airline that's clearly stuck in the past. Can't log in at all since the latest update - so I can't buy tickets, access boarding passes or Aer Club points. All a million miles from Ryanair's app that just works and does plenty more too.

2023-07-25

Total joke

Now can’t use the app on iPad as it won’t upgrade and I can’t dismiss. Why do this to people ?

2023-07-22

Don’t use app to pay

I’ve just used the app to make a booking. It told me it did not take my payment so I pressed it again. Now 2 emails have come through with different booking references. And money has been deducted from bank account twice. Trying to get through to Aer Lingus on the phone and website chat box but still no one answering after 35 minutes.

2023-07-22

Genuinely just doesn’t work

When I go to look up by booking reference it just spins endlessly. I’ve had an Aer Lingus account for years and years but I can’t login and when I go to recover password to see if that’s the issue, it says I don’t have an account. I can login fine on the website. It’s madness.

2023-07-16

Impossible to check in

Unable to check in on this app as the Passport expiry field doesn’t allow you to select any date other than todays date. You also cannot chose to manually type the date in and override the apple date section wheels.

2023-07-03

Shoddy App

I love AerLingus but the App software is of inferior technology. The IT team needs more effort to fix common issues. Bad for the business for prestigious organisation. I keep

Missing out good deals during booking. The App does not recognise the tick options for the ‘check it in’ choice despite ticking the box numerous times. It stopped me from continuing to check out. Ended up abandoning the booking. This was not the first time it happened. Very disappointing. I have seen reviews similar to mine but none from the management seems to notice and listen.

2023-05-18

Shamefully utter rubbish!

Unlike other airlines (let alone in their own network) you can no longer change your seat in the AerLingus App or even on the website. You need to call their Customer Services (well that’s what they call it🤣)

I had to preserve last year only to fall asleep in the car after nearly 2hrs, despite the horrible repetitive music and dreadful hypnotic announcements!)

So how are these alleged upgrades an enhancement? More like an embarrassment!!

2023-04-20

Now unusable

So I go it I the App and it suggests I upgrade. If I select dismiss then trying to do anything in the App brings up the upgrade dialogue again. On the other hand if I select upgrade then it doesn’t upgrade, it takes me to the App Store where the only option is ‘Open’ which takes me back to the App on my phone where I can continue going round in circles if I like but can’t do anything else. I wanted to book a flight but can’t. Anyone think to test the upgrade process before launching it?

2023-03-19

Check in works

Checked in fine in the app and added boarding cards to my Apple wallet without an issue.

Guess the earlier problems mentioned by reviews have now been fixed.

The baggage situation remains confusing however, one bag carry on? One bag and a small bag? 7kg? 10kg? Seems to be a different. Answer on the website, the app and the emails.

Guess I’ll find out when I go to board.

2022-09-02

Functional, nothing more.

It’s easy to book flights and check in but that’s about it. The app is light years behind Ryanair’s offering which has a day of travel assistant, live gate and boarding information, digital inflight magazine, on board menu, ability to pre-order food & drink, early access to sales etc.

Aer Lingus has fallen way behind with its digital presence and needs to catch up, fast!

2022-09-01

Shamed product owner

If all you want it to have you’re pass in an app this works. If you want any other customer experience you’re on for a huge disappointment.

Whoever is the product owner of this app should be ashamed. There’s so many features customers should be begging for that you just don’t offer

2022-08-21

DON’T USE THIS APP

There is only stars ranging 1 - 5, or I’ll rate it ZERO!

THE WORST flight booking experience I’ve ever booked before!

First time flying with this airline, I booked the flight in the app. First time I tried to pay flight fare is using Apple Pay, not succeed but I have been charged, and the second time I tried to pay using credit card it says all set(successful). Then go back to my trip it says cannot find my booking(even no booking reference). I tried to contact with customer service the line is busy(no answer) and the Facebook messenger agent is also replying so slowly.

2022-08-01

Why make it so frustrating

Even if app opens you can do anything but look? All this bunf you can’t change if brought through a agent. I’ve a flight with you not them? Now after deleting 5 times and reload it still won’t open and I fly tomorrow. Rang loads and been cut off many times then when get through the person had no idea what I’m asking. Sort it out

2022-08-01

App worked fine until this morning

The app worked fine until this morning and now it won’t even open at all on my iPhone 8. Even tried uninstalling and reinstalling. Very unusual.

2022-05-27

Tom

Awful. Neither the website nor the app allows you to check in. If the CEO is reading these reviews (mine is one of the many, many, many) then they really need to consider their position … this is embarrassing. These reviews are their customers speaking to them directly. If my business was being this publicly shamed I would be on it straight away. I’ll fly to NY using Virgin as usual from now on.

2022-05-24

Embarrassingly bad app

Absolutely the worst airline app I have used to date. Problems with apostrophes, Apple Pay doesn’t work, no co-ordination between bookings made outside app and boarding passes, doesn’t keep current page when leaving and returning to the app, currency incorrect without possibility to change, credit card details have to be entered manually, it’s buggy and it crashes…took an hour to try to book a flight which typically takes 10mins with other airlines.…even the feedback form doesn’t work on the app lol

2022-05-05

Can’t login

Can’t login at all. Says username/password incorrect despite me logging in on the website at the same time.

Other aspects seem to work. Annoying that I have to manually add trips rather than they just link automatically

2022-03-15

Always need to upgrade the app

This app is good. In my opinion, much better than BA but I agree with another commenter - updating the app is such a pain. Almost every time I open the app the last version has been disabled. Please address this.

2021-12-17

Only works for online booking

I find it frustrating that having had to book by phone (itinerary with stopover) the app shows incomplete/wrong booking information and doesn’t allow access to any of the booking management options

2021-11-04

Great app but too many updates

App works great but old versions are never supported. Regularly find myself updating multiple times per week in order to open the app. No other app doesn’t at least support the versions from recent months never mind a version only 2/3 days old! Please support previous versions of the app when you update!

2021-09-18

Excellent

Can’t fault this App. Never had a problem after many bookings and check-ins over the last few years.

2021-08-10

Used to be fine

I’m not sure what they’ve done, but between when I used the Aer Lingus app between December 2019 and now, something must have gone wrong. I used to have no issue with managing my booking, checking in, or getting my boarding pass Now I can’t do anything without running without something going wrong. Don’t bother with the app, just use your browser if you’re wanting to use Aer Lingus

2021-07-15

The worst travel app in Christendom

What can I say…..? As a portal for booking flights, this app surely wins the award for incompetence above and beyond the call of duty. I’ve absolutely no doubt that this app alone has cost Aerlingus tens of millions of euros in lost revenue and whoever is responsible for its design, functionality and maintenance would benefit from being retrained as an inventor of escape rooms. As for specifics, nothing works really. If it had been submitted as an art installation in a Berlin gallery, I’d have chuckled. Instead it stands here on the World Wide Web as an example of how e-commerce can go tragically wrong.

2019-10-27

Poor IT systems and poor App

I don’t normally write reviews but when a company makes it so hard to buy their products I’ve got to rate the app. I am so frustrated- can’t even log onto the app, I have no idea what they have done to the password system but it’s useless.

Update on 27 October: I received this reply from guest services on 16th Oct: I apologize for the difficulties you experienced using the Aer Lingus Website and App. There were technical issues with all platforms regarding login yesterday, that the IT Department are working quickly to fix. We hope to have this resolved shortly.

It’s nearly 2 weeks later and it still doesn’t work on either website or app. Very frustrating.

2019-10-10

Actually works

Thought there was no way an Aer Lingus app would be any good. Happy to eat my words. Checked into my flight and got boarding passes within seconds not the usual trawl of consuming menus or info requests. Am shocked. Nice job Aer Lingus, did not see that coming.

2019-10-03

Oh my word!

Trying to find out why I can’t check-in online (less than 24 hours before my flight leaves, no sign of an email), so downloaded the app. About as much use as a chocolate teapot. Sadly, very similar to their very unhelpful website. I had booked an aisle seat, and just had a ‘chat’ with someone (I’ll be polite and not mention his name...) He told me everything’s in order, I MAY be able to change my seat, but he can’t do anything about it. This is my first time with Aer Lingus, and whilst I appreciated the ability to go through TSA in Dublin, if they can’t get their act, website or app together, it will be my last.

2019-09-23

Out of date

The app should reflect your status in the apple

Wallet downloaded boarding pass rather than you having to faff about to get back to the app to show check in staff you have status.

2019-07-04

Blame it on the customer

Trying to check and choose a (free) seat on a flight that Aer Lingus have farmed out to another company. ‘User generated error’ says the app. What a load of tosh. As previous reviewer suggests, use Ryanair. They wouldn’t let this happen. I’ve no financial interest in this. I just want to get my boarding card. Market share plummeting is my guess.

2019-07-03

Can’t check in using the app

I downloaded the app to be able to check in on my phone and receive an electronic boarding pass. At 30 hours before the flight I tried to check in and at the seat selection screen, all seats had a zero charge. I selected a seat and tried to check in. It gave me a long-winded error about the payment not working and failed. I was unable to check in using the app whatever I tried. At no point was I able to select the number of bags to check in.

On the website I was able to check in and it instead told me that my seat would be assigned to me - I could not choose it. It did give me the option to input number of checked bags.

The whole purpose of having the app for me is to be able to check in and that functionality simply doesn’t work. Therefore I cannot use this app.

Also when I tried to add my boarding card to my apple wallet it gave me an error ‘80’ and also failed. This app is quite simply terrible because nothing seems to work.

Do you actually employ any testers?

2019-04-25

Blinded

The app aggressively turns your phone’s brightness up to the maximum setting anytime you access a boarding pass, it does not gently increase the brightness like Wallet - just BAM and your eyesight is gone. 💥👀

Sometimes you think you’re clicking a ‘My Trip’ link but by the time you get there it’s morphed into a ‘Boarding Passes’ link so you can get a nice little surprise retina scorching too.

There is no way to export flight times to your calendar 👎🏼 or if there is it’s impossible to find.

2018-11-27

Unworkable app...

I REALLY want to use Aer Lingus over Ryanair... but you are making it really difficult for customers...

1) When I try to book a flight the app keeps telling me I can’t book a seat (even when I don’t try to book one) and won’t let me continue on to complete the booking of the flight... This has happened several times over the last few months.

2) The app and website also don’t properly confirm once the booking has completed and I ended up booking a flight twice a number of months ago as a result. I had to ring up customer service to get a refund...

The website is not much better. Please fix the app or I will be forced to use Ryanair, who’s app always works...🙄 Aer Lingus needs to keep up with the Technology or it won’t be able to compete. Now is the time you should be capitalising on Ryanair’s ridiculous charges and prove your Customer and Technology focus... ☘️

Please confirm when the next update will be available and that there is a team actually working on these fixes.

2018-07-15

Phone number

Useless to me since it won’t let me enter my phone number. It provides +44 automatically... then it asks for Prefix(?) and then the number. It allows only 9 digits of my 11-digit number to be entered. I tried all sorts of combinations... none work. Without a phone number, you can’t log on. (No point using a home number if I’m not at home.) All the other sites - Ryanair, EasyJet, British Airways, FlyBe - have sensible boxes for entering phone numbers.

2018-06-08

Very poor

Having been a regular user of the EasyJet app (excellent) and the BA app (good) I am very disappointed with this offering. It doesn’t seem to remember bookings, and never seems to associate a booking with my account, so I am forever having to reenter my details. Online check in is only open for a short period and is easily missed. Reward points take forever to be credited to your account, and sometimes aren’t. It seems to sum up the new age of Aer Lingus- RyanAir service without the RyanAir prices.

2017-12-30

Useless

I fly in 20 days and still have no idea if I'll be able to use the app to check in and get boarding passes. I don't have access to a printer if it doesn't work the day before hand. I've not been able to add a trip I booked before downloading the app onto my account and since the last update the app crashes as soon as I try to use it. Totally pointless app, having used the British airways app that works flawlessly I know that this one should be able to function much better.

2017-12-30

One of the worst airline apps

Rubbish app. Need to search for my trip by entering surname & confirmation number every time you use the app. Recently had trip which involved 4 Aer Lingus flights & the app would not allow me to check in for any of them! Kept getting error ‘mobile check in not available for this flight’! What’s the point then?!

2017-10-31

Won’t allow me to access boarding pass

Have already checked in but app says I cannot check in so could not access boarding pass - had to print one out and no concerned that will need access to a printer format return leg. First time with Aer Lingus and so far hasn’t been straightforward

Aer Lingus

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What's New in Version 7.2.0

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App Store: Customer Ratings

Ratings & Reviews

Check in failure

App is useless

Check in will be available later

Upgrade fails. Does not upload.

Can’t updated to new app as my apple phone is iOS 15.8

Really poor, doesn’t do what it claims.

Solid app.. 5*

The app is now unusable

Not working

Unusable

Aer Lingus is one of my favourite Airlines.

Poor service

App Upgrade

Why can’t they all be like this??

Unusable

Terry Hanvey

Easy to use App

My booking to visit my family

This app doesn’t work

Scam artists

Booking

Smashing

Unable to Retrieve Boarding passes

Annoyed name is taken

Great -App

Mr Ron McDonald

App upgrade

Limited Capabilities

Unusable

App not working

Love the Convenience of this App

Upload latest version

The app is as poor as the airline is

Bloody awful

Updating the new improved App

Upgrades

Amazing!

Great app

Worst airline app I’ve used

Best of the airline apps

App won’t complete the update

Can't pay from First Direct account

No stars

It all just works

Unusable

Quirky

Pointless App

Terrible glitches

Shockingly Awful

Total joke

Don’t use app to pay

Genuinely just doesn’t work

Impossible to check in

Shoddy App

Shamefully utter rubbish!

Now unusable

Check in works

Functional, nothing more.

Shamed product owner

DON’T USE THIS APP