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Description

Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. You also have additional account management options for your Microsoft personal, work or school accounts.
Getting started with multi-factor authentication
Multi factor authentication (MFA)provides a second layer of security. When enabled, during login after entering your password, you’ll be asked for an additional way to prove it’s really you. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app. The OTP codes have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The OTP doesn’t require you to be connected to a network, and it won’t drain your battery. You can add multiple accounts to your app, including non-Microsoft accounts like Facebook, Amazon, Dropbox, Google, LinkedIn, GitHub, and more.
Getting started with passwordless
Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two-step verification process. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.
Getting started with autofill
Microsoft Authenticator app can also autofill passwords for you. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Your passwords are protected with multi-factor authentication in the app. You will need to prove yourself with your fingerprint, face ID, or PIN to access and autofill passwords on your mobile. You can also import passwords from Google Chrome and other password managers.
Microsoft personal, work or school accounts
Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain organization resources. You will need to register your device to your organization through the app and add your work or school account. Microsoft Authenticator supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each.

What's New in Version 6.8.6

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience.

Seller

Name

Microsoft Corporation

Information

Version

6.8.6

Size

201.8 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

App Store: Customer Ratings

All Versions

 4.7 (81,529 Ratings)

App Store: Customer Reviews

Very slow and often crashes

 – 
A Yousef91
 – 
2024-03-20
Version 6.8.6
Stupid idea rather than using an easy phone or email verification code.

Worst app ever

 – 
This is why I prefer Linux
 – 
2024-03-20
Version 6.8.6
Accounts disappear without warning or reason, sending me infinite authentication loops with no possibility of escape.

So poor

 – 
Lovely Videos
 – 
2024-03-20
Version 6.8.6
Having been forced to download this by my institution, it never works. Requests a code, open the app, no code. Then have to resort to getting a phone call every time. Says if no numbers are showing to download most recent version- it is the most recent version. Never worked properly and completely useless app, no idea why it has such high ratings, everybody I’ve met in person says it’s so frustrating.

Not so good

 – 
Micro bit lover!!
 – 
2024-03-18
Version 6.8.6
It doesn’t give me a code so I can’t access my emails from my phone I can only access them from my laptop or from work

Never use this app

 – 
TheShad0wBoy
 – 
2024-03-16
Version 6.8.6
Broken and never works how you want it to

Not working for me!!!

 – 
Chrissie S
 – 
2024-03-15
Version 6.8.6
A total farce ! Just keeps on giving me a two digit number instead of a text code to my phone. Please can someone fix this problem, as I need this app for work purposes!

Double Face ID is grating

 – 
John Rothlisberger
 – 
2024-03-14
Version 6.8.6
Please get rid of the double Face ID every single time I use the app. Just really grating and poor UX.

not working

 – 
Lil5haw
 – 
2024-03-12
Version 6.8.6
i am logged into my microsoft school account but i cannot approve sign ins. i’m not notified when i am attempting to log into my account

Rubbish

 – 
bbcdoctorwho
 – 
2024-03-10
Version 6.8.6
Typical Microsoft ripp off you have to pay to use the authenticator app when it use to be free shame on Microsoft

Fast but a pain to migrate to a new phone

 – 
Vbjr2
 – 
2024-03-07
Version 6.8.6
I like the fact that the app is pretty quick.
But have had an insane headache when I get a new phone and all of my accounts have to be reauthenticated, specially if I have over 50 accounts in place….
Could this be looked into please?

Worst app ever

 – 
JBJM on YouTube
 – 
2024-03-06
Version 6.8.6
Seriously

Dangerous: be warned

 – 
Mmmmm736474
 – 
2024-03-06
Version 6.8.6
Dump Microsoft like they dumped customer support. They messed up Authenticator so it cleared loads of peoples settings and there's no way to fix it without.... Authenticator, which won't give you a code until you log in and set it up, which you can't do without Authenticator.
The only way to fix it is to phone the data privacy/protection team. You can't email or chat. Even the "advocates" that answer your call can't get through to them. And best of all, even if you wait over two hours they just disconnect you. The entire time you're on hold they play the worst music possible, the volume goes up and down and white noise drifts in and out. It's recorded like that deliberately to get you to hang up... you can't concentrate as the noise is torture and worst of all, they interrupt the damned noise every few minutes to tell you how great Authenticator is...
The Fix: is simply to disable multi factor authentication. A two minute job.
I'm on day three now and none of the calls or emails promised my Microsoft have happened.
Microsoft has dropped support across the board.
Don't use unless you can afford to be out of action for an undetermined amount of time.
The advocate told me the only team that can help are falling apart under the pressure and behaving like prima donas. He said "many customers are complaining. There is no option but to sit for hours hoping the phone will be answered. There is nobody else and no other procedure available.
My belief is that Microsoft support is punishing the west for its behaviour in the Middle East...

Doesn’t work

 – 
Hattie CG
 – 
2024-03-05
Version 6.8.5
App will not authenticate unless my login to the Authenticator app is authenticated…by the Authenticator app. Disastrous.

Authenticator I terrible

 – 
ajshjdfjrj
 – 
2024-03-05
Version 6.8.5
Overly complicated and adds additional work to my day.

Worst app

 – 
Traceybird
 – 
2024-03-05
Version 6.8.5
I need the app for work to book holidays , check I’m working and the app just keeps rejecting it I’ve tried for 2 days getting boring now

The app is asking me to authenticate my school email inside the authenticator app

 – 
fortnitehater12
 – 
2024-03-04
Version 6.8.5
Just read the title and tell me if the app sounds like it’s good

Not helpful at all

 – 
Dreen gul
 – 
2024-03-04
Version 6.8.5
It’s very hard to use I have been logged out of my nhs mail many times QR codes don’t scan. Not helpful at all.
My ARCP was delayed due to technical issues with Authenticator . I

Awful

 – 
astrokaikai
 – 
2024-03-03
Version 6.8.5
Don’t work at all

Ludicrous loop that locks you out of everything

 – 
Millenial Reader
 – 
2024-03-01
Version 6.8.5
Authenticator asks you to input code into Authenticator to use Authenticator!
This is a design flaw that should have been fixed before launch. How has this been been allowed to happen?

Difficult to transfer MFA between phones

 – 
txsling
 – 
2024-02-28
Version 6.8.5
Difficult to transfer MFA between phones

Absolutely useless!!!!

 – 
Roca15
 – 
2024-02-27
Version 6.8.5
‘ open your app and enter these numbers’
this is the message I am constantly getting when I am already in the app!
I have tried resetting, deleting uninstalling and reinstalling the app. It still does not work. It is absolutely useless!!!!

Won’t let me log in

 – 
Amy 🏎️
 – 
2024-02-27
Version 6.8.5
It won’t let me log in to my serc account and keeps asking me to login on Authenticator even tho I’m already on Authenticator

Worst app I have ever laid eyes on

 – 
Ben Robertson17
 – 
2024-02-26
Version 6.8.5
If I could give 0 stars I would. This app is the most bugged, useless app ever. When you try and log into Authenticator it asks for you to type numbers into the authentication app WHICH YOU ARE TRYING TO LOG INTO. You would think Microsoft have got good enough engineers to make an app that would work. So many people rely on Microsoft apps and everything is rendered useless if you can’t log into this bloody app. Appalling.

Useless

 – 
jahhahskdbdbensjxndndjzhs
 – 
2024-02-24
Version 6.8.5
Asks for code to verify account whilst using the app, is impossible to verify since it asks you whilst using Authenticator. Been locked out of email Facebook and Instagram because of this!

Inconvenient to use

 – 
NurahWolfo
 – 
2024-02-23
Version 6.8.5
It’s annoying that you must manually type a number to really verify it is you for worn accounts, instead of selecting one of three numbers. Also the fact they discontinued the ability to answer 2FA on watchOS is just… dumb. Every time I get a notification on my watch that I can do absolutely nothing with leaves me feeling frustrated and annoyed. Would remove the app if it was not for my work forcing me to use it.
Microsoft have also not bothered implementing being able to accept or deny a request from the notification received on your phone, unlike other competing products. It just leaves this application being a pain to use, inconvenient and frustrating.
Fix these issues and it would be enjoyable to use the app

Black screen

 – 
Kannanni
 – 
2024-02-23
Version 6.8.5
Black screen. Unable to see code or to see anything at all. Please fix!

difficult to use

 – 
Brandon_C25
 – 
2024-02-23
Version 6.8.5
when i downloaded the comp portal no authenticator codes came through would definitely not recommend this app its a very bad app and it stinks

Pain in the proverbial

 – 
Surfcatxxx
 – 
2024-02-21
Version 6.8.5
Does t work with my new phone, old phone erased, says I can’t back it up, can’t enter figures, locked out of two accounts, I don’t have an “admin” to ask for help!

Useless

 – 
A.M.Segalini
 – 
2024-02-21
Version 6.8.5
App keeps timing out and then says that I typed the wrong code, when I didn’t. Now I’m locked out of my work account and can’t get back in.

Vulnerability in this application

 – 
lorenzo691000
 – 
2024-02-21
Version 6.8.5
Hacked through this via Apple as the Apple Store shop has take. Over administrative access to my old Apple ID email address connected to my new other one. So this application doesn’t need new features it needs less and less access to peoples data.
This is a massive issue across the uk.

Trouble with app

 – 
Kirsteenw
 – 
2024-02-20
Version 6.8.5
I have downloaded this app as I need it for work but I uninstalled by mistake and now that I have reinstalled I cannot verify my account I have tried resetting but it does not let me take the steps that I need to continue

Add ability to accept from push notification

 – 
Richy56570
 – 
2024-02-20
Version 6.8.4
As title

Totally Useless

 – 
Ssuspiciouss
 – 
2024-02-19
Version 6.8.4
This must be the third time I’ve tried to use this. I’m supposed to receive a code via the app to enter into my laptop. I never receive a code. So I click sign in another way or having trouble signing in or unable to use the app right now, and it still says to check my app for a code or to enter a code. There is nowhere on the app to do that! It’s such an user unfriendly app, nothing is explained. Then it say app will be locked! But can change it in the settings! No explanation on what the hell that is about either.
Just a basic app that doesn’t seem to do anything!!

I can’t access the code

 – 
aarondrjones
 – 
2024-02-19
Version 6.8.4
How am I supposed to access codes when I’m already on the app? This is actually so rudimentary that a company like Microsoft should have this fixed ASAP

Where the the Microsoft login

 – 
Milkshake404LOL
 – 
2024-02-18
Version 6.8.4
Can’t recover my last phone list of one time password
Because is ask me to use iCloud but the problem is all my accounts are linked to an Microsoft backup which is forces one backup option to a drive I never used before to backup them

Nowhere to put the numbers

 – 
Baby Milkshake
 – 
2024-02-15
Version 6.8.4
I cannot log into my Microsoft account because whenever i try and authenticate it though the app, the numbers appear but no text box appears to put the number into

Stuck in a loop

 – 
MarbleHornets4Life
 – 
2024-02-13
Version 6.8.4
Tried to log in to account, needed authentication, tried to log into authentication and needed authentication but cannot get authentication because I’m in authentication?!

Stuck in a Microsoft loop!!!

 – 
lucypodcast
 – 
2024-02-08
Version 6.8.4
Terrible

Has stopped working suddenly

 – 
CatGuyOnTheMoon
 – 
2024-02-08
Version 6.8.4
Can’t get a code to appear at all anymore. It was always pretty terrible but it’s even worse now as it doesn’t even accomplish it’s most basic function.

Locked out of uni account due to app error

 – 
sam02847
 – 
2024-02-08
Version 6.8.4
Like many others in these recent reviews, I am stuck in an endless cycle of it wanting me to input a code, yet no code being visible - or there’s not even a box to put a code into.
You’d think people not being able to access their work and studying microsoft accounts would be quite an urgent error to try to fix - alas, this has being going on for at least two weeks.
Congratulations microsoft, you have somehow defeated the point of having a microsoft account?
Please just fix this so I can complete my degree.

Diabolical

 – 
F50ltd
 – 
2024-02-06
Version 6.8.4
I simply need access to my expenses; this should simply work! Instead it’s like being stuck in an endless merry go round.

Wants code from app that I’m on to get onto the app I’m on

 – 
Ekheusn
 – 
2024-02-05
Version 6.8.4
I try to login into teams and it redirects me to the Authenticator app. Then I login into it and the Authenticator app itself want a code from the Authenticator app on my mobile device that I am on already so what am I supposed to do. I hope someone can help me so that I can do my work instead of trying to login into a poorly made app.

Redirect loop — broken app

 – 
Magic Dot
 – 
2024-02-05
Version 6.8.4
Teams auto opens Authenticator, gives code in Authenticator (not Teams app) then asks you to enter the code in Authenticator (which is already open showing the code). Returning to Teams app and switching to Authenticator just asks you to log into Microsoft again and generates another Authenticator code (inside Authenticator!)
So now Teams on my phone is broken unless I use a different device as authenticator.

You’re having a laugh

 – 
AppReview.org
 – 
2024-02-05
Version 6.8.4
I try and log into my email, it says “open using the authenticator app. So I open the authenticator app. Which tells me to enter the number displayed on the authenticator app. I’M ALREADY ON THE AUTHENTICATOR APP, HOW AM I SUPPOSED TO ENTER A NUMBER DISPLAYED ON AN APP THATS ALREADY OPEN! This is a very bad joke

Useless app

 – 
Sisuhwbdb
 – 
2024-02-03
Version 6.8.4
You need to use the app for a code to log-in, but you can’t access the app if you haven’t logged in… Paradox with no fix.

Unable to put in Authentication Code

 – 
LgAsh76
 – 
2024-02-02
Version 6.8.4
Every time I try to login into my Outlook account I’m given a code and directed to the the Authenticator app to input it. When I open the app there is nowhere to input this code. This massive oversight renders the app useless and prevents me from accessing my accounts.

Unreliable

 – 
MXie15
 – 
2024-02-01
Version 6.8.4
Freezes so I can’t unlock, cannot do my work. Time wasting. Would appreciate if app does not glitch or freeze.

Suddenly stopped working

 – 
ReviewingAlreadyReviewed
 – 
2024-01-31
Version 6.8.4
The app suddenly stopped working and now I cannot access my university email at home. It does not pop up with the code request anymore. Updated the app, uninstalled and installed, restarted my device and nothing. Please fix ASAP.

Doesn’t work properly

 – 
Lydia156
 – 
2024-01-31
Version 6.8.4
When trying to log in to my outlook account I am provided with a number but the Authenticator app offers no box to input this. I can’t access my accounts as a result of this. I have deleted and redownloaded several times to no avail- so frustrating!!

New phone now the app has stopped working and I cannot access my accounts

 – 
word brain soph
 – 
2024-01-28
Version 6.8.3
Got a new phone and did an iCloud restore. Authenticator app was downloaded and appeared to be working. Upon trying to login, no code appeared on my app. Have tried everything it’s not working

Absolutely awful.

 – 
ElsaRoser
 – 
2023-12-13
Doesn't work. At all. To log into the app it wants me to use the authenticator app to verify me... Logging into the authenticator app??? Don't have a second authenticator app so how do I approve a verification request through the authenticator app while trying to log into the authenticator app???
Because of it it logs me out of my university accounts every couple days and now I can't get back into them and have deadlines to meet but cannot access any of my stuff at all?! How am I meant to meet deadlines if I keep being kicked out and can't log back in because I need to use this app that wont work?

Authenticator APP

 – 
xcfsfbvdfh
 – 
2023-12-06
By now EVERYONE will be aware that Google takes account protection and security very seriously. After you have set a secure password, set a recovery email, set a recovery phone number, and set up two step authentication, there are several other FAILSAFE mechanisms to give peace of mind on fall-back login security. The Authenticator APP provides that extra layer of security to prevent hackers getting inside your business or household and stealing your personal data. A great app and must have for those who take privacy and security seriously.

Works fine until you upgrade your phone

 – 
Hollie H
 – 
2023-10-09
I’ve used this app for last two years with no problems. However, once I’d transferred over to a new phone there was no way of finding out HOW to remove the app safely from old phone. Microsoft says it needs to be deregistered but the app doesn’t show on the account so I’m stuck in limbo. A big corporation like Microsoft needs to do better than this!

Beware transferring to a new phone

 – 
Polo65x
 – 
2023-09-18
Having had to transfer my data from an old phone to a new one, the Authenticator App failed to work on the new one. I am now in the tortuous process of dealing with Microsoft to resolve this in the most over engineered and inefficient manner they could possibly think of.
It turns out Authenticator tracks through the phone itself so when you change phones the app does not recognise the new phone and fails to provide an option to enter the authentication number.

I despise this app with my whole being

 – 
Sophi.sophi
 – 
2023-08-15
My university logins require me to validate my logins with this app. My course page, timetable, student records, uni email etc all require this app. Twice now I have had to get new phones (old one got worn down and broke, next one was stolen). Each time it is an absolute nightmare to log back on. I still have not been able to do so.
See once you get logged off the app you enter the paradoxical, catch-22 authentication hell.
I am unable to log onto anything because I need to verify through the app.
I am unable to log onto the app because I need to verify with the app.
I am unable to verify with the app because I am unable to log onto the app because it requires me to verify with the very app I am trying to log on to.
I don’t know who designed this but anyone with an iota of common sense can see the glaring problem here.
In addition I have also heard reports of password leaks, and general hacks.
If it were not for my university requiring this app I would happily never use it ever again.

An app that makes my life terrible

 – 
AlextheReviewerofApps
 – 
2023-08-02
I’m on my holiday and I have been unable to get access to my work email on my cell phone thanks to this app. When I log into my 356 account, it tells me to verify my identity on the Microsoft Authenticator. When I log onto the Authenticator app with all correct login information, it absurdly asks me to verify my identity by approving a request on the Authenticator app. Come on, I am ALREADY ON THE APP! How on earth can I approve a login request of the authenticator app from the authenticator app? I tried to look for an alternative way but it provides me with only two options, all of which require the authenticator app to verify my identity, which mean I can never get access to the account using my cell phone or computer.

Authentication Loops

 – 
Brioche 256
 – 
2023-08-02
One of the biggest problems with this app is that it gets stuck into authentication loops - I try and sign in on outlook for example, and it instructs me to opening the Authenticator app. The Authenticator then provides me with a number that I then have to instructions to enter into the authentication app which I can’t do because the number is from the authentication app itself and there is no way of entering it on the Authenticator app.
If this is to be fixed then the app should be made to let you enter codes into it that are from the app itself.

I’m in an paradox HELP!!

 – 
deitycube
 – 
2023-07-09
I am on holiday in a different country, so my organization requires me to login again to check my Outlook and other apps. After I sign in, it wants me to go to my authenticator app, and the authenticator app tells me to click a number inside the authenticator app, but I’m inside the authenticator app so how can i click another number on a different page of the authenticator, when I choose to use another method like messaging my phone, it says they need more information and when I press next it just sends me to the login screen again, which I login it would bring me to the authenticate screen again. It’s a never ending paradox and I literally cannot do anything, I can’t email my organization’s tech support because I cannot use my organization’s email???
This is just horrible designing

Good but needs some work!

 – 
JA1985
 – 
2023-06-12
Good app but.. would like to see a few improvements to this app: 1) Dark mode 2) Add passwords without website url needed 3) Ability to scan for weak passwords and reused I know that I can do number 3 using Edge but would like it all in the Authenticator app as this is where I manage my passwords and security. Also would be great to be able to add a password without needing to add a website url. Sometimes I like to add passwords for my phone or other things which don’t always contain a url.

Worst app and appalling customer service

 – 
Microflop!!!!
 – 
2023-05-23
Upgraded to a new iPhone and now Authenticator doesn’t work for my Microsoft 365 Business Standard, I’m an administrator on my account and can’t access the account as no codes pop up on Authenticator. Microsoft Customer support is diabolical - nobody calling back, nobody knowing how to fix the app, not one person, not even the Microsoft store!! Avoid Microsoft Business, avoid Authenticator. USELESS!! 4 days and still waiting for a return call after 5 calls to their business support lines.

F This app.

 – 
Willma Ballsdrop
 – 
2023-05-17
I’m weeks behind on work and unable to communicate with essential people; this is purely based on this underdeveloped, overlooked piece of crap authentication app. I simply just want my details to be where I can access them and not have some stupid pop up telling me I’m not really me?! Honestly, as such a big company I’d expect they’d understand the severity in being to access work documents at any point from anywhere, but instead no, you reinstall the app, sign in and Shazam you’re treated with “2FA” that won’t work because it asks for irrelevant info, that simply isn’t accessible info for the account user, such as myself. So overall, thanks Microsoft, thanks for making the student life harder than it already was👍

This is the worst app I have ever had to use in my entire

 – 
b1llgatescansuckeggs
 – 
2023-03-21
This is the worst app I have ever had to use in my entire life!
It physically won’t let me log into anything I need to access. The numbers it gives you to log in never show up and non of the verification codes work. I’m locked out from all of my university accounts because the app won’t work. I have made sure the app is up to date, made sure all times are synced and it still won’t send me the verification numbers and codes. The online support is shocking. Would not recommend using this is a waste of time!

Vulnerable to Passcode Attack

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PaulFN
 – 
2023-03-18
I was very happy with Authenticator until I read about the new wave of phones being stolen after acquiring the iPhone’s passcode such as shoulder surfing. App Lock in settings uses Face ID which is fine, but defaults back to the iPhone passcode if Face ID fails. Worse still is that Authenticator has all your website passwords for any Microsoft account that has been setup in the app. If you have multiple Microsoft accounts the app allows you to switch the account used to sync the passwords without requiring any re-authentication. Most apps that take security serious do not allow this to happen. Instead, they require app specific authentication on Face ID failure. Alternative Authenticators such as Authy and 2FAS prevent this from happening as do banking apps. Is it right that Microsoft is not willing to protect your information beyond relying on Apple’s security. A safe inside your house can protect your valuables.

A nightmare to change phones.

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nikita_squirrel
 – 
2023-03-16
I have been through this nightmare twice. First time I was asked by Apple support to do a factory reset with respect to a problem I was having with my phone. The Microsoft Authenticator app credentials didn’t restore and I have been unable to regain access to all my accounts that were protected by 2FA. There was some doubt that I had made a mistake but I have now bought a new iPhone and I have exactly the same problem transferring my credentials from the old to the new phone. The app also offers an export and import capability but this is also broken. It provides a 12 word pass phrase but when you attempt to verify it, it continues asking for a 13th word and it errors out. If 2FA isn’t robust then it is a liability, not an asset. I am now only using the app for authenticating my Microsoft and Office accounts.

Apple Watch Support Removed

 – 
AddictiveColors
 – 
2023-02-11
Very disappointed the support for Apple Watch was not improved but removed. Being able to answer / acknowledge access with the Apple Watch is secure and convenient. The trend of MS apps for iOS and macOS being less and less native is not making the product better for users thanks to better DevEx for MS devs but just increase profit margins and worse user experience. Sure, users can be thankful we get the software at least (making us feel like peasants you lower yourself to support).
If the dev team reads this please do not feel it as a slight against you, this is very very very much a Project Manager / PO / Stakeholder / TA decision to cut corners and reduce costs despite the product being worse for your users.

Don’t upgrade - it’s a downgrade.

 – 
h00ligan76
 – 
2023-02-07
As someone who works with Microsoft, and has implemented Authenticator for all employees, the removal of the Apple Watch app means I’ll
Now migrate away from the tool, at cost and time. This feature is absolutely essential to our ngo workflow and it’s incredibly disappointing to see Microsoft remove the watch app Portion, which surely didn’t take much updating or time commitment.
Yes I have a phone, we all do, but the watch added a huge convenience my team aren’t willing to forego. So that’s the end of Microsoft Authenticator. For us.

CODES HAVE VANISHED!

 – 
rossowheels
 – 
2022-12-13
I used this App until I changed my iPhone and it now seems that my recovery data has been overwritten and I am therefore unable to generate codes to login to my various accounts requiring 2FA.
It seems that there is no way to access the codes in the cloud other than using the app recovery procedure which works but no data is available. Is there any work around to access previous backups ie before I set up my new iPhone? it would be most useful to have this feature if it does not already exist.

Ridiculous

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Harveys_mom
 – 
2022-12-11
I have changed my phone and I now cannot sign into my email accounts using this app. I have tried and tried and tried. The issue is you ask me to sign in on the Authenticator app and then ask me to approve sign in using the Authenticator app which means that I have to cancel my login to reopen the app by which time my login request has timed out. It’s the most ridiculous, stupidest, most convoluted way of logging in and even then I still can’t access my email accounts?! What a bloody joke this app is?!

Great App until iOS update failure

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British_Lion
 – 
2022-12-09
This is the best app for 2 step log in protection. It’s my Authenticator app of choice.
However, a recent iOS 16.1.1 backup failure from an external drive showed me how difficult it can be to recover banking, the Authenticator itself, and other high security apps and and their data, and the need to additionally update the Authenticator to the iCloud - if you can fully trust iCloud security!
I did everything right but the backup - for a yet unknown reason - either failed to back up or download & install correctly. Reinstalling the banking apps was a nightmare, accordingly.

Useless when in “enter number” mode

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nyermen
 – 
2022-12-01
Worked great (with Apple Watch support) until company switched us to “enter a number each time” mode (to avoid threat actors spamming requests for approval).
Now - no support for Apple Watch in that mode - and half the time it fails due to various weird reasons (from timeout despite approval being within 10 seconds of request, through to “notification could not be sent message”.
Ironically in the CIA security triangle, by making it this hard, this app succeeds itself in preventing availability…

Useless

 – 
doesnt deserve a name!
 – 
2022-10-10
1. Doesn’t even function correctly, you lot really trusting a app that can’t even fix the recurring bug? 2. App access isn’t even worth the little security you get, if your actually concerned you’ll be paying for a app that actually does the job. 3. Nightmare to login. 4. Cloud backup is just nonexistent (even tho they display it, it doesn’t actually work) 5. Do I really have to say more? If your company/organisation is making you use this, they’re isn’t much you can do but if you’re doing this on your own record… not worth it. Move along, it’s useless more ways than one, and I assure you uselessness isn’t something you’ll want to protect your work/personal “things” with.

Doesn’t work on Apple Watch

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rubyslippers2022
 – 
2022-09-29
My organisation recently changed to this Authenticator app from a competitor which never gave me any problems. My main issue with this authenticator app is that is doesn’t work with Apple Watch. Why have an Apple Watch app for it if it doesn’t work? Every time, the notification pops up on my watch, I tap approve and it says “failed to communicate with your phone” even if I have my phone right in front of me unlocked. I like to keep my phone well away from my desk to avoid distractions during the working day, but because this app doesn’t work with the watch I have to constantly be back and forth getting my phone. Please fix the Apple Watch app!

Worst App Ever

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Leigh B_123
 – 
2022-09-14
This app is quite frankly the worst piece of software I’ve had the displeasure of using. The app has made it virtually impossible to log into my university email/teams/canvas through my laptop and phone. There is no clear way in how to use it or fix its many many issues. What’s worse, Microsoft seem to suffer from the worst customer help desk. Honestly don’t know what I’m supposed to do. Completely pointless and forces users to download a broken app. Do NOT recommend any institution/businesses using this mode of 2FA.

Despite having the Authenticator, my account was still hacked.

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Hitumii
 – 
2022-09-14
I think they even used the Authenticator against me to have easier access to my account even when I changed the password, I don’t know for sure though. All I know, is that while using the Authenticator and updating my password multiple times, it still happened to me. It’s a pretty scary experience to have, when they even send an email to your hacked account (like emailing themselves), and especially scary because I thought the Authenticator would make it impossible to do it to me.
I also find it scary how there’s bots trying to constantly hack accounts, and I wish things would be safer online. (It showed me even more people trying to login when I had the Authenticator installed, it looked like it was protecting me, but it didn’t in the end.)
I doubt anyone would believe me, because there’s mostly 5 star reviews. But that’s what happened, despite keeping it all updated. I had to recover my account and I hope it’s safer now.

Keyboard issue

 – 
amitsalvi@apple
 – 
2022-08-10
The app has serious issues when identifying special characters set on for example UK keyboard. For example if you have @ symbol on your UK keyboard and create a password with it - the app looks for “ character instead when authenticating. The “ character and @ character - both are located on 2 key of keyboard.
Please fix this issue as you are asking users to enter “ instead of @
This is a grave concern and you basically asking users to enter wrong password and internally treating it as something else.

Poor

 – 
UK Chap
 – 
2022-05-04
Poor for the following reasons: 1. Although the app shows up on your apps using iCloud, it doesn’t backup. If you get a new phone, all your accounts in the app are lost, including your Microsoft ones. 2. You can backup your accounts, but have to use a personal Microsoft account. If you have a company account, that doesn’t work. Using a personal account on the app really messes up Microsoft apps on your phone that use your company Microsoft account. 3. Doesn’t work on Apple Watch, and hasn’t for some time. A shame, as very handy to authenticate with a click on your watch.
Much better alternatives out there now.

Almost there

 – 
Trevrobwhite
 – 
2022-04-13
Brilliant app, almost a replacement for Lastpass, it just needs the ability to be able to store secure notes then I will be fully converted.
Additionally when viewing passwords it’s impossible to tell the difference between lowercase L and uppercase i can you change the font to include serifs please (keeping numbers in different colour)

Almost perfect

 – 
notafan,win me over
 – 
2022-02-16
Where I have a lot of accounts which I protect using MFA, the only issue I have is where there is not a search option, doing this would make it 5* as it would do everything which I would want from a Authenticator application, other than to have more sites be able to push notifications. Other than this a small matter is when I decline a MFA request it always scares me when it asks for confirmation for a decline request, in my opinion if a user says no then this should not have to go through the authentication process, as the authentication process should be for active acceptance rather than a rejection.

A bit complicated when setting up from the app

 – 
Van_pahm
 – 
2022-01-24
When setting it up from a browser, it is fine but still can be better if the app ask the user to open the browser to continue after adding the account.
When starting on the app, it should not asking for the email but open the browser instantly. Using this way, the app still show options to choose the type of account like Work/School even the account has been added. And the same with the first way, it says nothing to open the browser for finishing the task.
Thanks

Resolved - Autofill broken

 – 
Genuine Feedback
 – 
2021-12-15
Largely I like this app, assuming you follow the instructions, it’s easy to use, and offers plenty of options for how to secure accounts. Backup/restore not as easy to use as you may expect, and doesn’t recover completely - there’s still some manual steps to restore corporate MFA registrations, but all my personal accounts came back fine.
Edit - Autofill appears fixed, and with added ability to add passwords in the app, plus a random password generator, this is looking stronger than ever.

Lost all my passwords

 – 
MyNameIsYouth
 – 
2021-11-02
It was great to use this app until I switched to a new iPhone and found out that despite having the iCloud backup activated in the app settings and the phone settings, the only account that got transferred to a new phone was the Microsoft account and there was no way of recovering the rest. By the time I realised that I’ve lost all the other Authenticator keys, I’ve already wiped my previous device. Now I’m locked out of several accounts and in touch with their customer support. Useless.

Why are the release notes so bad?

 – 
I, touchy
 – 
2021-10-02
Imagine: you have a major regression, preventing a whole category of logins, but neglect to note you've made changes in your release notes. Nor do you mention when you fix the problem in a hasty patch release days later.
Now imagine you're one of the biggest software companies on the planet with essentially near-limitless resource and you choose to write "big fixes and performance improvements" in your release notes every single time.
Fix your release notes. It shows utter contempt for your users.

Getting worse with updates

 – 
Meechan007
 – 
2021-09-01
The app used to be really great and work all the time but I’m noticing with each update it become slower with push notifications and sometimes doesn’t even send a notification to my Apple Watch.

What wrong?

 – 
Oldmacdazz
 – 
2021-07-12
This was a good and reassuring way of securing my email accounts, but in the last week it seems not to be any use keeps saying there is problems with one account, have to go sign in on a browser, is it that Microsoft are trying to get everyone to use their own browser or upgrade from free accounts? But either way they seem to have made the authenticator app now useless and why on their own browser account login is there no way to any longer see my iOS devices that use it, it’s like they begrudge you using more than one device if it’s not a windows one which they aren’t

New phone - just can’t get it to work

 – 
veerok33
 – 
2021-06-11
It did work great!…but then I got a new phone and I feel like I’ve tried everything but I can’t get it to work. I’ve removed the old phone as a device in my Microsoft account (and everywhere else), added the new one and it just isn’t working…to make things worse when I click to say ‘I can’t use my Authenticator app right now’ the alternative methods are both…the app?! so I’m now locked out of everything too.
I’ve followed all the support online but nothing is doing it.

Does what it is designed for, but could be better

 – 
Steve"!
 – 
2021-03-16
I use the app each day to authenticate logins. The only problem I have is when the Authenticator is launched via a push notification, it requires your finger print to unlock. However the finger print unlock screen disappears instantly and you have to send the app to the background and reopen it to force the prompt to open again. Easy but annoying work around.

Essential

 – 
Snavea
 – 
2021-02-07
For those who think this is a hassle, configure it wrong or don’t read the advice on backing it up and especially for those who think it takes too long and is a hassle - I worry for you. Security takes work but is less work than recovery from losing your whole digital world. This product is good and getting better all the time. Thanks

Phone app is fine, Apple Watch app DOES NOT WORK

 – 
Dan10098
 – 
2021-02-04
I thought Microsoft were supposed to be tech giants? The wizards of making all that fancy computer stuff work? Hah, clearly this is no longer the case.
A simple google search shows this app hasn’t been working on Apple Watch since September 2020 (WatchOS 7 update month) and no surprises that Microsoft haven’t bothered to fix it yet.
The watch app constantly freezes when trying to link to the phone app. Then, if you delete and reinstall the watch app, it lets you progress a little further with the linking of the apps, before getting stuck on a screen saying:
“Get started by adding a personal Microsoft account on the phone app”
But of course I’ve JUST ADDED A SODDING PERSONAL MICROSOFT ACCOUNT ON THE PHONE APP TO GET TO THIS POINT WITH THE APPLE WATCH.
Seriously. It’s 2021. Have we not been through enough rubbish over the past 12 months to just warrant us owning technology which works as it’s supposed to?
Now yeah, I can approve sign ins on my phone. But it would be handy if I could do the same with my watch, as you advertise I can, which is a massive lie.

a strong negative

 – 
Aliia Saitova
 – 
2021-01-24
I strongly agree with Ramal Eidwod’s review. I had to restore my phone recently. As soon as It happened, I’ve downloaded Microsoft Authenticator app and Outlook which I use as my university accounts. Literally, when I’m trying to sign in to the authenticator app it requires me to approve request either on authenticator app or on mobile app. Seriously, this makes it so uncomfortable. When I try to log in Microsoft Outlook it requires me to continue in authenticator app. Just in case, my semester commences tomorrow, so I guess I simply won’t be able to attend the online classes due to inability to access University accounts in MS Teams and Microsoft Outlook.

Requires me to “approve request on my Microsoft authenticator app” to sign in.

 – 
Ramal Eidwod
 – 
2021-01-02
Not sure what else to say. Title says it all. Im unable to sign into any Microsoft app (including the microsoft authenticator app) without verifying my identity through the microsoft authenticator app. I assume this is because i have a new phone, and may not have signed up the app on this device initially, however this shouldn't be an issue. There should be another way to verify your identity for THIS app (ie email, sms ect). The only options I am receiving are; 1) “Approve my request on my Microsoft Authenticator app” and 2) “approve my request on my mobile app”. Ridiculous that you have the *use* the app to sign *into* the app.

Useless

 – 
Jimmycasey1981
 – 
2020-10-20
My company changed of it’s protocols and one of which was the need to use this app to authenticate my outlook business account. From what was before an easy set up of my work emails on my phone and tablet, has now be come impossible. Been onto the app support and my IT department and between them, it has not been rectified for some 9 months +.
I am one of those who needs access via my emails either by phone or tablet (as I have so many emails a day) and do not have my laptop with me at all times but need to be reactive. Would be no star review if it was an option

Good, but doesn’t work on Apple Watch since WatchOS 7

 – 
gaving7095
 – 
2020-10-08
A good and useful security app, which I have used for a long time and thankfully continued to work on my phone since upgrading to iOS 14.
Unfortunately, since also updating my watch, I can no longer respond to notifications on my watch, it just says “failed”.
The “app support” goes to Microsoft’s websit and will I bother reporting the problem there? LOL No.
Not for want of help, or my own laziness, purely for the sake of my sanity because, from MANY past attempts to get support from them, Microsoft have a “wonderful” way of throwing you through endless, circular loops when you request support for anything other than one of their most expensive flagship products or services and also do not respond to support requests submitted by email or via Windows 10 feedback, etc.
Just fix it please.

No longer works on watchOS7 with iOS 14

 – 
OddOtter
 – 
2020-09-21
Each time I try to approve on the watch I get the message ‘Something went wrong. Please try again later.’
I removed the account on my phone and online. I also set up from scratch on phone and watch but it still doesn’t work. I turned off App Lock in Authenticator but that didn’t help either.
I can approve requests using the phone only.

Surely turning on backup automatically

 – 
ada64
 – 
2020-04-10
I installed this app and was using it fine for a good couple of months. I then decided to wipe my phone without checking if this was backing up. It was not so I’m now having to back door into all my accounts.
Please for the love of god turn on backup automatically or at least add a prompt on install explaining the importance of backing this stuff up!!!

So useful

 – 
Tom6575779
 – 
2019-08-09
So useful to have this extra layer of authentication, better than waiting for texts, and doesn’t matter if you get a new number. I still use unique passwords for every site, but if my password manager is ever hacked, I’ll still be safe! I wish more companies would use this app for 2FA security.
This is the kind of thing you should share with the elderly less tech-minded people in your life to help protect them.

Lost all my codes

 – 
RAS 2112
 – 
2019-07-11
From what I can tell, the app doesn’t automatically back up your codes. It’ll back them up the first time you enable backup in settings.
So if like me, the first thing you did is enable backup upon downloading this app, you could find yourself losing everything if you don’t manually delete and create new backups regularly.

Locked out

 – 
Mastaan27
 – 
2019-04-26
I will highly recommend everyone to not to use any authenticator aap from any developer because if you lose access to your device or if you switch the device and erase the previous one then you will lose access to all of your accounts. This is what happened to me. I am locked out of my own accounts.

Great App until it Loses Your Backup

 – 
Andrew Carrington
 – 
2019-01-22
After reinstalling the App due to changing iPhone I initially had no issue. I started recovery and all my credentials arrived. That was however until I needed to 2FA an account only to find only my Microsoft account being listed.
Seriously, between this App and Microsoft’s OneDrive, which always dumps my files, which in regards to OneDrive I have become so used to the loss of my files I now have the files updated to a portable drive. Which makes you wonder what the hell is the point in having files saved to iCloud. You can barely call anything, files, 2FA apps, et cetera et cetera any safer than an old school floppy drive.

A must have app.

 – 
James 123
 – 
2018-04-27
This app is a must have to app two step authentication to your Microsoft account it’s fast and easy to set up.
Now even more better with auto back up this means if you get a new iPhone you can easily switch to the iPhone with out the need to turn off two set authentication on you account and they turn back on.