This practical bestseller from leading expert Richard Nelson-Jones introduces the essential counselling skills for the helping professions. Now in its fourth edition, it guides you through the key skills for helping work across a range of settings, such as counselling, nursing, social work, youth work, education and many more. It explores 17 key counselling skills, including: -asking questions-monitoring-facilitating problem solving-negotiating homework Each chapter describes a particular skill, illustrates it using clear case examples across a range of settings and then helps you consolidate and practise what you've learned through a set of creative activities. Further chapters cover professional issues including a new chapter on managing crises and chapters on ethical dilemmas, supervision, working with diversity and more.