Sign in with your existing Amazon account to access your basket, payment and shipping options. No need to create a new account to manage your 1-Click settings and wish lists, track your orders and use your Prime membership benefits. Shop just as you do on the web.

Fast

Compare prices and check availability instantly by scanning a barcode, snapping a picture or typing your search.

Secure

All purchases are routed through Amazon's secure servers.

Universal

Shop Amazon.co.uk, Amazon.de, Amazon.es, Amazon.fr, Amazon.com, Amazon.it, Amazon.cn, Amazon.co.jp or Amazon.com.be from a single app.

By using this app, you agree to Amazon’s Conditions of Use (www.amazon.co.uk/conditionsofuse or www.amazon.com.be/conditionsofuse). Please see our Privacy Notice (www.amazon.co.uk/privacynotice or www.amazon.com.be/privacynotice), our Cookies Notice (www.amazon.co.uk/cookies or www.amazon.com.be/cookies) and our Interest-Based Ads Notice (www.amazon.co.uk/interestbasedads or ou www.amazon.com.be/interestbasedads).

If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses. All information processed using this technology remains on your device and is not otherwise stored, processed or shared by Amazon.

What's New in Version 21.22.0

Enjoy our latest update where we fixed some bugs and improved our app to give you a seamless shopping experience.

Seller

Name

Amazon Europe Core SARL

URL

https://www.amazon.co.uk/app

Information

Developer

Amazon

Version

21.22.0

Size

218.5 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 15.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Arabic, Chinese, Czech, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Turkish

App Store: Customer Ratings

All Versions

4.8 (1,024,856 Ratings)

App Store: Customer Reviews

Amazon is supporting IDF

–

Sayuri🎀

–

2023-11-16

Version 21.22.0

I will not deal with Amazon anymore as the money we are paying is sent as bombs to kill innocent people in Gaza.

I will not buy anything from you never again 🇵🇸🇵🇸

Fast but by far the Worst delivery standards

–

098765432111234567890

–

2023-11-15

Version 21.22.0

Apps ok but drivers always just ditch your delivery up against the door for the word to see and mark it as handed to resident on there delivery today had a £350 parcel against my door for 5h before I got home to take it in

Cannot buy from app

–

Snodgrass the Great

–

2023-11-15

Version 21.22.0

I am wondering what the purpose of the app is, as there is no facility to purchase from it. Indeed, it actually says that the app does not permit purchases to be made. It doesn’t even include prices.

It is very frustrating as I look up Kindle books or other items I want to buy, and then have to go to the Amazon website to find out how much it costs and to make the purchase.

Please include these in the app, there is no point in having it.

Added “next” button

–

Al15on

–

2023-11-15

Version 21.22.0

Why have you added the “next” and “previous “ buttons. As it was before it flowed freely so reviewing/going back to something was so much easier. You HAVE NOT improved this app. UPDATE - still hate the app with the “previous“ & “next” buttons , makes the process of looking through products so much slower

Morrisons?

–

*62618*51672*

–

2023-11-14

Version 21.22.0

Not sure why this has became a massive thing, but when I click ‘prime’ I assume it will only show me stuff delivered by amazon; but no. Constantly shows me stuff that I can order from morrisons. That would be okay if they didn’t have a minimum order and delivery fee!! Why are you constantly showing me morrisons products when they have a minimum order? All I see now when I search for stuff is morrisons products. I don’t want to order from morrisons and neither does anyone else. Give us an option to this off, to be able to turn off morrisons products, so I can actually order what I want. This app used to be good but it’s going down hill, really fast.

Excellent app

–

psyco 74

–

2023-11-14

Version 21.22.0

I can always find a bargain at Amazon it’s a great app always delivered on time for me it’s always money well spent I would recommend to anyone and everyone.

Good app mostly with a big bug

–

trigger360

–

2023-11-14

Version 21.22.0

All is good apart from a bug that ignored my default address and used my sisters address instead. Support was not helpful and i had to find a fix myself by deleted my sister address has seamed to fix it. She now as a drill dust collector attachment for her vac 🤔 and a very confused face

Wet parcels

–

Damp spirit

–

2023-11-14

Version 21.22.0

We have had alot of recent deliveries ‘hidden’ around our driveway in ridiculous places recently, but NO NOTE left through letter box too indicate where. This is most frustrating because I’m disabled and find it very difficult to go hunting for them. Because there are 4 people in the house and with all of us ordering products and no notes put through the door it causes me all sorts of difficulties. It seems to be one of two extremes ur drivers either leave a parcel directly in front of the door in full view of the street or hidden too well with no note. Can you not please train your delivery personnel to always carry notes to put through the door to describe where u hav left their parcels PLEASE. I’m tired of finding orders in soaking wet packaging weeks after they should be here. Many thanks.

So good!

–

Sam…..

–

2023-11-14

Version 21.22.0

This app is so good because you get to buy stuff and it basically has everything!

Amazon support israel

–

Wala ladham

–

2023-11-14

Version 21.22.0

I used to like it, but now I will removed the amazon app necause its support israel who is already killing people and children in palestine,

Free palestine, free gaza. No more shoppoing from amazon

Lots of bugs

–

Pb7711

–

2023-11-14

Version 21.22.0

Also groceries doesn’t work. Can’t even view them in previous orders… like they don’t exist if you use this app

iOS needs a Dark Mode

–

_Hummm_

–

2023-11-14

Version 21.22.0

Amazon app NEEDS a dark mode for iOS. Honestly its so bright and I mainly do shopping at night

Amazon app

–

jimbroc

–

2023-11-13

Version 21.22.0

Wanted to use app to ask why after they booked my orders in for Smazon delivery day they are sending everything on different days and by different carriers. Impossible to get through to help on this app.

Why u should get this

–

Gemini ayetigbo

–

2023-11-13

Version 21.22.0

It’s really good u can. Buy stuff gift cards say u want to get something or for someone’s birthday go on. This it’s very very very gooddd but this and start to order have a nice day bye!!💞

Customer Service chat no longer works

–

Scotchydog

–

2023-11-13

Version 21.22.0

Customer Service chat no longer works, I can’t use safari either as that gets all the way to chat stage but opens the app instead tried deleting the app and trying through safari but it still asks to download app and the same thing happens just a blank screen when loading the chat

Savvier

–

patsybo

–

2023-11-13

Version 21.22.0

When my appartment got burnt Amazon was a great help I had to replace so meany things and I was not able to go and shop for them

So thank you Amazon

Laggy app

–

Bigboss68

–

2023-11-13

Version 21.22.0

Deleted because of lagging and freezing always.

Bad update

–

D@nitzy

–

2023-11-13

Version 21.22.0

The last update has mess up my account

I can’t find anything

There is no purchase history even though I’ve been a prime member for many years

What is happening?

Freeze repeatedly

–

Mojoule

–

2023-11-12

Version 21.22.0

Usually when I’m at the search bar and there’s a chance the whole app just freeze and respond to nothing. Only way out is to force quit. Happened before and also a lot of times tonight. Can’t believe this is the programmed in one of the largest global companies.

Rip off

–

artiefartie16

–

2023-11-12

Version 21.21.0

Before buying compare prices on Google

Amazon adds at least £15 to each item

Not impressed

–

Jez tunes

–

2023-11-12

Version 21.21.0

Would it kill you to have a button that said something like, let’s see, ‘move to cart’ so I could actually buy the damn product.

Constantly freezing

–

DeadlinePusher

–

2023-11-11

Version 21.21.0

Since update, has been freezing every time I open the app on iPhone XS

Totally fed up of lies

–

alikatbear

–

2023-11-11

Version 21.21.0

Amazon used to be pretty reliable. Now all I seem to get are promises which are never filled of delivery times…excuses, more promises. Basically customer service agents constantly lying. To get customers off the line…or they are also being fed lies by Amazon and the couriers. At least if we were told the truth there would be choices that could be made, instead of endlessly arranging to be in for deliveries that never materialise. Totally ****** off customer. If only minus ratings were possible.

Useless amazing gift card never use them

–

justice equality

–

2023-11-11

Version 21.21.0

It is useless app with so many errors and issues and one of the most that gift card is not a gift card really. They steal your money saying it is a gift card and as myself not keen in buying items and clothes rather I buy Apple Card’s or PlayStation cards now Amazon stop me of using my gift card to buy these things that I need for my membership PlayStation and other accounts. With Amazon gift card you don’t really have freeeom to buy anything. There is no point of using the app of having gift card or I can not buy what I want. I have high amount of gift card that I can’t use which is a waste.

I want to update my accounts and PlayStation membership by buying their cards why I can’t use my amazing gift card to buy these items that Amazon sell is just nonsense rules to make more money from us and use the customers for their benefits not for customer satisfaction

Unacceptable packaging

–

Shirbob34

–

2023-11-10

Version 21.21.0

The item I bought cost £75 and was presented in a Christmas Gift box. I expected the item to arrive in an Amazon package with the item being within the packaging. Instead I received a battered box with a poxy Amazon label stuck on the gift box. The label was the type that was difficult to remove from the gift box and left a layer of glue!!!!! Had to remove the items from the gift box but that’s hardly a nice looking gift!!!!!! Unacceptable Amazon!!!!!

What’s up with the gift card thing ??

–

kk anime

–

2023-11-10

Version 21.21.0

The app itself is perfectly fine there’s no issue but why can’t you use Amazon gift card credit to buy things like Xbox gift cards anymore ????

I just blew 60 quid to send my friends some gift cards for their birthdays (they’re all triplets) and as I’m going to check out it says I can’t use my credit to buy Xbox gift cards I have to use a debit or credit card. It never used to be this way and I don’t really see the merit in changing it tbh..

Game changer

–

EvieCol

–

2023-11-10

Version 21.21.0

I completely love this service!!

Genocide supporter

–

A simple mom

–

2023-11-10

Version 21.21.0

I am no longer giving my money to a company where it stands and fully support the killing of children.

I certainly do not want blood of innocents to be on my hand.

Shame on you Amazon and all those who supports The Genocide happening in Gaza Palestine.

Essential

–

Vagel 5

–

2023-11-09

Version 21.21.0

The App works perfectly for me and I find Amazon efficient and easy to deal with, often providing items which are difficult to find elsewhere.

Amazing Amazon

–

Rogers dad

–

2023-11-09

Version 21.21.0

B apps

Delivery filter required

–

Deej_H

–

2023-11-09

Version 21.21.0

This app, and indeed Amazon as a whole, would be much improved by a delivery filter. Essentially I will only buy things if I know Amazon or Royal Mail are going to be used.

I’m saying this because I would never knowingly order something if it is going to be delivered by DPD or Evri…or actually NOT be delivered.

HORRIBLE! 0 STARS IF I COULD!

–

Bosco Jankovic

–

2023-11-09

Version 21.21.0

I JUST ORDERED TWOOOO BOOKS CALLED KENSUKE'S KINGDOM AND THERE'S A BOY IN THE GIRL'S BATHROOM 🚽 AND WHEN I ORDER IT FOR DELIVERY WELL I HAVE BEEN WAITING FOR 2 WHOLE DAYS! SO WHAT EVER YOU DO DONT BY BOOKS ON AMAZON ONLY BUY THEN ON THE WATERSTONES APPP!!!!!!!!!!!!!!!!!!!

Chat disappears when you need help!

–

Applekins

–

2023-11-09

Version 21.21.0

Please sort out chat help, especially when contacting via your phone, it’s so frustrating when trying to get help regarding items and it disappears into oblivion!

All you ever need

–

yorkshire rose lady

–

2023-11-09

Version 21.21.0

Amazon is my go to for everything. We have Amazon Prime and delivery of items is unbelievably quick.

Returns are usually fantastic but you do have to watch for some that you will have to pay yourself.

Also don’t assume all sellers are good just because they are on Amazon. Check out their rating. I would be wary of anything less than 99%

Otherwise any problems I’ve encountered have been resolved quickly with Amazon. Damaged items have been accepted back with no fuss and Amazon paid for the return of the damaged item even though on the one occasion I would of had to pay myself and it was a large ticket item that cost over sixty pounds to return. I did have to pay the return costs up front and claim it back thru customer services but it was dealt with quickly.

Always handy

–

wizadora61

–

2023-11-08

Version 21.21.0

I love using Amazon when I need something and I can always find what I am looking for. It’s ideal especially when I suddenly think I need to get something quickly. Thank you Amazon for saving my bacon more than once ❤️

Excellent app but..

–

alecz03

–

2023-11-08

Version 21.21.0

Please make all functionalities available in the app such as subscriptions. It’s annoying not to be able to cancel a subscription easily. I know this is not what you’d want but, subscriptions do get cancelled at some point

Stop bombing Gaza

–

umlarreen

–

2023-11-08

Version 21.21.0

Amazon is supporting Isreal

They killing kids and bombing Gaze people

Stop bombing

Update

–

Taiybah

–

2023-11-08

Version 21.21.0

GREAT UPDATE. I can’t use Amazon anymore I don’t have IOS 15.

Thanks

Would give 0 but its not an option

–

zobiya azhar

–

2023-11-06

Version 21.21.0

Amazon supports the Illegal Occupation State of Israel in their genocide of the Palestinians,

I refuse to continue any business or be a customer of Amazon.com

Live chat no longer working

–

Hfddfjkffj

–

2023-11-06

Version 21.21.0

The live chat feature no longer loads and no longer works on mobile devices. Thanks Amazon for making things more difficult again.

Keeps crashing

–

Coiled String

–

2023-11-05

Version 21.21.0

Keeps crashing on iPhone 12 mini running iOS 17.1

No support at all.

–

Snowiehoe

–

2023-11-05

Version 21.21.0

Won’t leave in your safe spot, my package was damaged and sent back not received a refund no way to contact Amazon. Would feel safer shopping on eBay.

scam

–

scam idc

–

2023-11-04

Version 21.20.0

you never get your stuff scam

App

–

Benji of Byerley

–

2023-11-04

Version 21.21.0

A easy app to use

Duracell Batteries Missing

–

Pipeliner_010

–

2023-11-04

Version 21.21.0

I’m disappointed that a large packet of Duracell batteries were missing from the Amazon packet left on my doorstep. Ring doorbell didn’t showed that nobody came to the door after delivery. Yes Amazon are sending a new packet, but we’re all paying additional costs for robbed goods!

Not happy😤

–

daisyduke_2020

–

2023-11-04

Version 21.21.0

It said that it was delivered but I wasn’t

Why hasn’t it came.

Najat

–

Najat ta 9alliz

–

2023-11-04

Version 21.21.0

I’m going to delete my account with you because you are supporting occupy Israel in Palestine 🇪🇭

Buzz and take parcel with them on the way out

–

Lost the lot

–

2023-11-04

Version 21.21.0

Second time I’ve had them buzz and quickly leave the door without even trying to deliver parcel. Can’t use this amazon if you have a flat they just take them back out and mark as delivered. Twice

No data privacy

–

nofreedom123

–

2023-11-03

Version 21.21.0

This app leaks personal data

Changes too often

–

Roberto56

–

2023-11-03

Version 21.21.0

I just wish you stopped changing the app layout. To change country market place one had to go to the bottom, then you changed and one had to go to the profile, then you changed again and again and again. Just make up your mind once and for all for heaven's sake!!

Notifications

–

Happyandrea

–

2023-10-25

Version 21.20.0

When I get a notification appear on my phone, if I click on it it never takes me to it. For example, I’ve just had a notification that a seller has replied to me, click on it and all it does is take me to the order, can’t find the sellers response anywhere. I can’t stand chatbots as they can’t answer specific questions which leads to so much frustration. Ordering is easy on the app but as soon as you have a problem it’s nigh on impossible to get proper help - I’m sure they make it as difficult as possible on purpose. Bring back human beings for crying out loud! And make it easy to resolve problems PLEEEEAAAASE!

Terrible Customer service 👎

–

Dan20277

–

2023-09-23

Version 21.17.0

I have been locked out of my account for a week now as somebody has hacked into it.

I Keep phoning up customer services who say that a account recovery specialist or the fraud prevention team will be in contact within 24 hours but nobody calls!

I have money on my gift card balance that I am unable to access because customer service representatives keep lying to me or don’t know what they are doing. Totally incompetent, keep giving me email addresses that don’t accept incoming mail or lying about escalating my issue to some imaginary higher department!

Don’t expect any help from this company if you get locked out of your account!

If I haven’t heard anything within the next 48 hours then I will take legal action to recover my funds! 😡

No way to communicate with a human!

–

GidgetBookworm

–

2023-08-23

Version 21.16.0

Not happy with a delivery left leaning against my front door and not left in my designated safe space. I live on a busy main road - Lots of passers-by and traffic, hence my safe space for delivery. It was marked as handed to resident, which it patently was not and I am unable to find any method for contacting anyone to make them aware (in other words, complain!) All roads lead to an auto bot with specially selected options that are of no use in these circumstances! I understand that delivery drivers have a set number of parcels to deliver in a shift and they don’t have time to hang about but if there is a given alternative for delivery it should be used surely? I’m lucky my parcel was still at my door when I got home. The irony of it all is that my husband was home all day and never heard a knock or a ring at the door, so I can only surmise that the expectations thrust upon the delivery drivers is so onerous that they no longer have time to actually knock on the door and instead just leave the parcel and go. #needsimproving!

New UI/UX update is awful

–

Blur_Seas

–

2023-08-23

Version 21.16.0

With no way to actually contact the developers about this (the link goes to a dead end), I had to leave a review.

The update that removed information on number of reviews and the star rating, changing it to “__% 5-star” is beyond frustrating. I’m more interested in the amount of reviews that a product has, not that it’s 100% 5-star from like, 3 reviews. Showing a percentage of a star system is ridiculous anyway, it makes no sense from a UX perspective. Was this even A/B tested?

You have to tap in to each product before seeing the number of reviews. It’s a bad system and defeats the point of quickly scrolling results.

Deliveries are nightmare

–

Jonauz

–

2023-07-25

Version 21.13.0

It's consistently says Delivered, but it's a lie, item is not delivered. Even status tracker some times shows it's somewhere else, but not delivered yet, but status says Delivered. So annoying. And it's never being fixed! Some times status says Delivered, and tracking updates says Delivered, but item have not reached end customer. And then in next day delivery comes.. so bad. So unreliable. If I know I wont get as they promise, I would go to local shop, but they lie that it will be delivered, just to take money from their customer.

Can not purchase goods on my iPad, it says to go and use other devices or browser. How ridiculous is that?! Expensive powerful iPad, almost a computer, apps work same as on iPhone, and I can't execute purchase.

Guess what my next actions.. go different store, and buy there.. why bother supporting such nonsense. Plus benefits will be greater.. better price, instant product received, no hassle to deal with constantly lost or stolen deliveries by drivers.

Account hacked and no support

–

Maksim :)

–

2023-05-25

My account was hacked and the email and phone number associated was changed so I could not access the account.

I called through to amazons support team to try to get them to block the account and they wouldn’t help me at all (despite it only being minutes after) because although I knew the hackers email and I could confirm all the details on the account because I didn’t have the phone number that the hacker added to the account they couldn’t help me or even block my account.

I tried going round and round with them but they were not willing to help at all and now the hacker has my address, phone number, email and card details meaning I have had to change all my passwords everywhere and completely cancel my card because they started to make purchases.

Poor support from such a big company, you would expect them to have some idea of how to help a customer when they have been hacked and to be able to block the account rather than having zero support and allowing the hacker to have access to all of your personal information.

Good app but pls give us option to turn automatic Bluetooth off

–

LederMeister.Bln

–

2023-05-16

Giving a three stars because there is no option to turn Bluetooth off from this app because my iPhone is connected to my cochlear implant (hearing aid) affecting my ability to what I am listening to other apps, ie music. Please give us deaf people an option to turn the bloody Bluetooth off every time we launch the app to open,and also when scrolling up and down the app, usually over the video ads , it’s disrupted automatically that is connected to cochlear implant / hearing aid’s between other apps

Everything else is good. … it’s just that darn app’s Bluetooth won’t turn off.

Review

–

Rred22Rred

–

2023-04-13

Yes a boring review but I’ll promise to be brief, your comment section is quite informative even if it’s mostly about people’s pessimism which I’m sure you are doing your best to avoid it getting worse.

I personally think your website has a lot of good points and it’s hard to find in today’s climate, especially since the economics of daily living, are pretty much on the increase

on average every day or so, with that being said; the shopper has very little time and quite frankly no patience.

So just keep doing your best and everyone who shops at your store will appreciate these difficulties that we are all experiencing. 😀

Please add a free text box for delivery instructions

–

wpuk5

–

2023-03-29

None of your delivery instructions options of where to leave a package fit my property. There is no option for to leave in the storage box at the side of the house. Please, please can you add a free text box that gives the driver clear and prominent instructions what to do if we are not in? I have lost count of the times my packages have been left on the doorstep and in the rain because there is no option to tell them that there is a large Keter storage box 1 metre away! I have contacted customer service about this so many times, but it keeps happening. A simple free text box would make for many more happy customers. Thanks.

Order of a an e book or kindel

–

wendyera

–

2023-01-26

I have tried ordering this book several times and your system won’t accept it. Perhaps it has something to do with the fact that I am now using a debit card and no longer a credit card. Otherwise nothing has changed except your non acceptance of my order, for which I don’t know the reason. I would be interested to know why? The book is called Mistletoe and mince pies and I wanted it downloaded to my Kindsl, my second Kendal bought by my husband Nigel Buckley

Thank you

Wendyera

Would have been 5 but…

–

thewaryteabag

–

2022-10-27

The x-ray feature is really cool. It’s very helpful because I have trouble remembering characters names. The video quality is good. That’s not the issue. The most irritating bit is the fact that if I rewind anything even by a little bit, the video quality ends up being very pixelated and then completely freezes, bar the audio, with a little message at the bottom telling me it will resume when I have better connection. This has nothing to do with my internet, seeing as all 3 bars are full, so it seems to be a bug on your end. It happens every time, and it never used to do that.

Certain function in app doesn’t work from an iPhone

–

Lana Drexa

–

2022-10-27

When in the app on an iPhone, you cannot save, print, etc, downloaded invoices. There is no enablement anywhere on the page or in the app’s tool bar to be able to do this. All you can do is take a screenshot, which is of no use to me because I want to save the invoice to Files as a PDF document. You can only do this on the website but you cannot access the website separately without it defaulting immediately to the app. This is extremely annoying and I have to keep deleting the app every time I want to save one of my order invoices, before re-installing it again! Sort it out one way or another please!

Still not quite there

–

Gh0st_child

–

2022-08-20

The app has a tendency to randomly reload the search, which is incredibly frustrating. This eliminates any filters applied, and is so stupid when you’re 5 pages in. This needs to be fixed. Half the time you can’t find what you need because the search algorithm is terrible. Stuff that should come up on the first page is five or six pages down, with totally irrelevant rubbish coming up as “recommended” or “sponsored”. Combine the useless search algorithm with the tendency to randomly reload the page, and it’s a recipe for frustration. Both these problems need to be fixed, because the app didn’t do this originally, and I’m buying stuff elsewhere because the app isn’t working properly.

Traumatised

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Thiries

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2022-08-02

So just a few years back, it was around when I was 6-7 one of the delivery people came to my door with a delivery and my dad said don’t open the door to anyone, and I was not willing to open it for the delivery guy, he saw me inside on my iPad play games and nocked on my window and yelled for me to open the door for a course of 2-3 minutes, I felt threatened and scared, ever since that day I have been mortified to even open the door to a stranger, this has caused me so much fear and trauma. I continue to buy you're products despite that. Because you’re the only brand with good quality, but as soon as I fined a better brand, I hope to never purchase a single thing from you're shop again I hope nobody should be put through this experience at a younger or elderly age and it doesn’t even matter what age, I hope you teach you’re delivery people respect and manners because it sure looks like they need some.

Atrocious

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AnnaLiam_099

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2022-07-16

I’m not happy with the PRIME SERVICE because I didn’t get the results I paid for and neither what I was reassured.

I basically got nothing but unreliability and frustration.

My entire work stopped because I didn’t have the two main items that I needed to actually start the job!!!

This is incredibly frustrating because the items have been held in ENFIELD since 6 (something) AM and Enfield is only a 15/20 minute drive to my home.

The driver literally had ALL DAY to deliver my items!!

I find the driver’s service extremely disappointing, unfortunately his/her service also reflects on customer service department as there is literally NOTHING in place to resolve issues like this, even though it’s not physically the fault of people who work in the customer service department.

Penalties for the driver isn’t going to get me my item on time regardless now as it is well past delivery time.

I’ll still have lost out on two days rent because I’m now behind on sorting out the room for the tenant!!!

I needed to start the job today so it could have been finished by Monday evening, ready for them to move Monday evening.

I should have been contacted and told by the driver that they’re not going to deliver, I could have got the products elsewhere in time!!!

I pay prime and choose next day delivery for a reason!!!

What’s the point of prime if it’s completely unreliable anyway???

App blanking out

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jess_ct

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2022-05-08

I use this app frequently and for the last few weeks it’s been having episodes where I search for something, I’m scrolling down the results and suddenly they all disappear. You can see the search bar, which also empties of what you searched for sometimes, but no results. It also sometimes happens where I click on a result and I’m reading it and then it also disappears. That’s annoying because to fix the issue I have to return to the search and often it just returns me to the homepage and I have to start again. Not great when you’re on page three or four of the results already and then have to try and find the one you were looking for again. I’ve tried reinstalling the app and it hasn’t helped. Please fix this issue, it’s so frustrating!

Too wide a search

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PeterCrit

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2022-04-20

I often search for something quite specific but get a whole host of results that include other items that I then have to wade through to find what I want. Better to show me what I ask for and give me an option for more diverse results.

Also, reviews are sometimes on different products or about the company. I generally find them unreliable.

Finally, some products such as Kleenex Ultra Soft tissues refer to product info that is no longer true - such as tissue count/box (possibly very old stock) - or is not in English and not made in UK and is likely to be not the same quality.

Bloody joke

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Georgieporgie96

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2022-04-02

My account got closed down for no reason they said it was because someone linked to my account had been closed down for violating the rules etc I told them I don’t share my account and if they check my details and everything Iv paid for over the years they would see I haven’t done anything wrong but instead they send the same email reply from a robot instead of actually helping sort this out they won’t reopen my account and told me they won’t let me make a new one fuming is not the word I used this account because I can’t get out much I always get my kids birthday presents from here bits and bobs and they have just closed my account for no reason Iv only ever returned 1 item to them in the 3 or whatever years Iv used them not happy at all

I can’t imagine life without you

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Jactrav

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2022-02-02

Are used to be an avid book reader. Some 20 years ago I lost my eyesight and not being able to read books was one of the biggest things I’ve missed. The ability to lose yourself in a good book is something that I have always valued. Audible has given me that back. When I come in from work each day I no longer switch the television on, I listen to my current book instead. The quality of the narrators is brilliant and I enjoy every minute of them. Well done Audible, long may you continue.

Things keep changing, but regressing

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VicC14

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2021-12-21

As an app it’s easy to use and functions well, but doesn’t do exactly what I’d like. I’m a keen Kindle reader yet I can’t buy Kindle books through the app - why not?? Seems odd not to be able to, and a pain to revert to the website whenever I want to buy a book or Kindle Daily Deal. I also have a wishlist full of Kindle books but they’ve now removed the prices from this list (not from normal items, just Kindle books) so to see if a book has gone up/down in price I have to look through every single item’s listing, changing it from paperback (which it defaults to when clicked on) to Kindle version each time, which is tedious. I used to be able to see the prices at a glance on this list like any other wishlist so why change it?? Hardly an app that’s moving with the times and encouraging you to use technology/kindle over old-fashioned books with printing & packing costs delivered by diesel vans.

Almost perfect

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David Cutting

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2021-11-19

Great experience, great app and works EXTREMELY well in every aspect but could do with a couple of tweaks.

1. You shouldn’t be able to search for shopping items whilst on the Shopping Basket tab. Too easy to lose where you’re looking if you go back to the Basket.

2. Remove the back arrow in the corner when you’ve completed checkout, it looks like it tries to process the payment again (don’t want the hassle of being charged twice). Should just have the options to review your purchase or continue shopping without the option of going back a page.

STILL Some broken elements

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Adriantheandroid

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2021-11-15

Quite often it is impossible to view all items in a list - just doesn't scroll down properly on iPad. Also, when you click on reviews, it NEVER EVER actually takes you to the reviews.

Another problem with lists on iPad is that the invite button doesn't actually work or do anything. Impossible to share lists.

The add to list button is still not obvious on the page and lists should really be one of the menu options at the bottom of the iPad screen as its wide enough. Overall, a disappointing app from a company this size.

Atrocious on older iPad

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ZZ1.Tim

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2021-09-13

I used to find this app pretty convenient, but I use an iPad Pro from 2015 (no need to change) instead of a laptop. The latest update seems to load in portrait format which means flipping the screen twice to get it into landscape. Once that has been tackled and the item required has been located I find that the “Buy” button is off the right hand side of the screen with no means of accessing it. The quickest workaround is to load the three items that are “frequently bought together” into the basket and then delete the two I don’t want.

Its probably easier to drive to the shops (over 10 miles away) than to use this app.

Fortunately there are other retailers who make life easier than this.

Poor iOS iPad support

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ooklibrarian

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2021-09-12

I’ve used the app for several years and it the display orientation was always aligned with the iPad orientation, the text was easy to read, the functions that I used most were easily available. Not any more!

The app ignores the iPad orientation; the home screen starts in portrait mode but displays content that appears to be intended for landscape mode - so a lot of content is off the screen and isn’t scrollable. When I navigate into product information, the content is formatted properly but the text is much smaller than before. The effect is that the app is unusable by anyone either elderly or with any real visual impairment.

The wish list is no longer available directly from the home screen (I don’t mean the “alexa wish list” which seems to be more about groceries than the kind of online shopping that I do). Instead, I have to find it via the “profile” tab.

For me, this is a huge backwards step. If things don’t improve soon, I may as well delete the app and use a browser. At least I’ll get functionality and readable text.

ChrisR

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petvienna

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2021-09-04

Quick, easy. Saves precious time looking around for that right purchase and at the right price.

Finding the item you require without endless hours visiting many retailers and not coming away with exactly what your looking for.

Delivered quickly with little fuss.

Delivery, checking the app knowing when the delivery will take place for those times when you need to be home to accept the item, or just awareness of what time the item will arrive

It does have many benefits of making like easier

Poor implementation of of app on iPad

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wkdjudmdiiem

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2021-07-16

The iPad app doesn’t really take account of the size or resolution of your iPad. Whereas the iOS app sizes and lays out appropriately for a phone, the iPadOS version behaves more or less like the web version. On an iPad mini text and pictures are so small you have to zoom in on everything.

There’s no way to share an item to a friend, so you have to save it in your wish list then share it from a phone. Clicking on the ratings at the top of a page doesn’t take you to the ratings section, you have to scroll down to the end of the page, unlike the web version.

All in all it is poorly designed app.

Change for the worse

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Craizie cat laydee

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2021-05-02

Love the app but for some reason if you put an upcoming deal on your watch list is no longer shows a list of what you’re watching and in the notifications, where it says a deal has started, if you click on it it just takes you to the deals home page, not directly to the deal you were watching for so there seems no point in a watch list any longer. No idea why it was changed but please change back as I don’t have the time to scroll through all deals every time I to find one item that I may not want anyway, you are loosing sales by this. Would be five stars if this was corrected.

Not gonna lie!

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Tool Giude

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2021-04-07

It’s great but at the same time problematic out for delivery. from you 8pm other delivery place doing the delivery is 10 to 11 am as there using 24hours. As a late night person it is very hard to be up at that time if I’m up at 6 or 7pm till 7 or 8am. The main issue is the time it’s been delivered and not showing up when it’s due to come. The only way I can see a fix for this is a best time for delivery for you system so that it’s easier for external delivery places have an idea what time is best. This is why I’m giving you a 4star I think there is a way to improve but besides that everything else is great the layout is spot on... tho where’s the new Consuls at? Always out of stock same with Xbox series x and possibly ps5. mini rant over been bugging me a bit.

Prime is slacking.

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Tappiology

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2021-03-07

Prime used to be definitely next day delivery and that was fantastic, I am paying for this service after all. But now, I order something on prime with it said to arrive the next day, (order at decent time of course) , but once processing the payments or after paying for the products, now they say the products will be delivered day after next or even more than that.

When it’s busy seasons like Christmas, that’s understandable. Any other time, not acceptable. Products on prime are more expensive after all. I might as well buy a product not on prime and get same delivery dates and lower product price.

Thank you prime for when you do as you promise!

Really nice app but....

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rusiycitfitcitcitcitcitciycyi

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2021-02-24

When looking for clothing you can’t look for the fabric it’s made from. It’s impossible to reply to a message that sent to you and you have to do that on a web browser and not using the app as I found it impossible and how to do that. When an item is dispatched you can’t be specific in where you want it left due to multiple choice answers only. You also can’t tell if you are going to get the parcel quickly or not as you don’t know where the seller is based. There are other issues with this app but apart from a few minor ones, it’s a really great site to buy from as it’s a lot cheaper than eBay...

Great app but could be even better

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JaydeeFrenchBloke

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2021-02-10

I really like the app, it’s easy to use and to find products. Especially in this troubled period.

I enjoy the fact that you can track your deliveries up to your doorstep.

One suggestion that can make it even better is when the deliveries are done by a third party it would also be nice to mark them as delivered ourselves. As I’ve still got numerous orders still showing as late for deliveries or expected to be delivered when they’ve already arrived.

Thanks in advance for your feedback and keep up the good work

Perfect

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Wyldeboylondon

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2021-01-03

As far as apps go and how much you can do, YES this does have some limitations like you cannot seem to copy and paste. But apart from that it’s having a smaller seller central in your pocket.

You can easily reply to messages. Check stock and sales. Of course there are some that want the app to even deliver their parcels but let’s be realistic. When you compare to ebay. Etsy abs others, this by far out performs all the others and is simple to use just like the web based seller central.

There are always ways to improve of course but as for me it gives everything you need in one place.

I just wish there was an iPad version but to be honest on an iPad you can use the web version with no problems.

Used to be good.

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Tony 912

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2020-12-31

I used your app when I first got my iPhone a couple of years ago. Mainly because your mobile web page didn't work.

Then the mobile site started working again earlier this year so stopped using the app. Then recently the mobile site was intermittent sometimes it would work sometimes not so got the app again.

But ive noticed that searching on the app is worse than the site or mobile site.

When I searched for something on the app it doesn't allways show everything thats Available. So I won't be using the app ever again as its so intermittent on how it works a bit like your mobile site but at least the mobile site while it works shows me everything on the site.

Downloading

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Genevech

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2020-12-09

Why do I have to keep downloading my play lists ...I use this app and my playlists for travelling ..so when I want to play a playlist .....it’s gone ! Then I have limited music to listen to in a long flight ...annoying

Premium delivery ? A joke seldom a next day delivery and prime is just getting worse and worse ... I checked yesterday with customer services to check a prime delivery ( next day ) they told me it’s next day delivery ... “ when it’s dispatched “ so you buy based on next day delivery and actually you get it only when it’s sent ... so why pay prime costs ? Useless and misleading

Why oh why can’t we sort wishlists by priority at Christmas?!

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Lhollo

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2020-12-02

In many ways I love this app; everything just works… except that for some bonkers reason you have removed the ability to sort wishlists. All of my family add priorities to wishlists, particularly before Christmas and birthdays. Many items on our lists are simply notes to self, household bits and pieces, etc, which we may or may not return to. Highest and high priority items are those that we’d genuinely like to receive as gifts. People we invite to the lists have to be able to see these items, and only these, not the miscellaneous other stuff. The removal of our ability to actually view these priorities easily has ruined the whole point of using lists for gift purchases, and caused much frustration.

Please fix it, so that your features don’t corral us in ways you want us to go but instead focus on helping us to do what we want, which is ultimately to easily buy the right things from you.

Painful to SHARE products. 0 stars if I could.

–

savrak19

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2020-11-10

Cannot share a product!! It’s so hit and miss. Firstly it’s almost impossible for anyone to realise where the share button is. Once it’s found (hovering over the actual product images) it’s impossible to tap and select!

It just does not work on countless products. Make it easier! Make it simple. Place the share button at the top right next to the product title/name. Or under the pricing or in the description. Anywhere but on top of the images. You click on the share button and sometimes it opens the image itself. I’m having to screenshot products to send or just give up and go on the browser/laptop. Absurd UI. Plenty of other reviews have talked about dark patterns too and it’s obvious. Results shown in-App are different to in browser. This should be a super slick and easy way to search for products. Sharing products to compare with your friends or family should be just straightforward. Why have you made the above difficult?

Why update and ruin a perfectly good app

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Mozzizz

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2020-09-29

Loved this app but now, not so much. Easy enough to search but why oh why would you change how you look at the images when you choose an item. I loved that I could look at the item images in a different window expand if needed. Now I have to run my finger over the images to get a closer look. Nope I definitely don’t like that please change it back. Also why did you change the function of touching the ratings and being taken to the reviews again please change it back. Other than that it’s okay!

Does what it’s supposed to. But could be better.

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Marranello

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2020-08-08

Reviewed: 8 Aug 2020 on iPhone XS Max

Likes:

- it just works, simple to operate and simple to actually buy things (and monitor the progress of deliveries),

- on the user interface there’s now a menu that hovers at the bottom so one can reach: ‘home’, Your Account, Basket and Menu options within reach of ones thumb if using single-handed...

Dislikes:

- however, the Search bar is still right at the top unfortunately,

- still no dark mode,

- there seems to links all over the place, maybe there’s a way to have a hovering menu that provides easier access to: customer reviews, similar items, product details, etc,

- would be nice to have an option for a ‘dark mode’ icon,

- does not swivel around to work in landscape orientation,

- no widget to see at a glance progress of deliveries, or items in basket, or items in wish list (for example),

- no option to lock the app with Touch ID or Face ID (e.g. for those times when the iPhone is being used by the youngest kids).

Thanks

I used to like the app

–

Cophed

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2020-07-25

The new update has done nothing of note but change colours and move stuff around. Why after so many years would you change something. If it ain’t broke, don’t fix it is clearly something the developers haven’t heard before. And why the hell can I still not buy and download kindle books using the app?

Edit: The app was reverted back to the old version a few days after this review but has now changed back again. You get nothing but bad reviews every time you push this ridiculous, user unfriendly update. People like the old version, it’s easy to Use, everything is easy to find and and it’s aesthetically pleasing. All things that this new version is not. Pleas stop trying to fix something that isn’t broke.

Latest update made it slow

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Agibee

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2020-06-08

It was ok until the latest update. Now things like searches or cart content don't load on my iPhone 8 plus and I just get a white screen in the middle with “still loading” which never seems to happen. Another problem seems to be around the cart and instructions to save things, it just refuses to carry it out and I have to quit and reload the app. Typical case of why fix it when it ain’t broke?

This new version is full of bugs and horrible. Please please fix this.

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XiaoAnLondon

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2020-04-27

The old app was great. You have turned it into an app full of frustrating bugs. It doesn’t work. It’s awful.

The price change notification in basket only stays up for a few seconds and then permanently disappears. The basket contents appears, goes blank, appears, goes blank. And other occasions it comes up and can’t close it or navigate away with forcing the app to close and start again.

You have not improved the app. You have downgraded it to rubbish that I can’t even use without losing my temper.

Orders

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Bobscottie

–

2019-11-27

I too have many orders and some say still to be dispatched . As I order sometimes for family I to am finding it difficult to remember what I have or have not received . This can be frustrating as I queried one last week to be told it had been received? I cannot remember receiving and as in one incident last week received a text to say an order was being delivered on a day ... when I went out in evening to lock up the parcel had been left on top of the parcel box which was empty .

It could have been nicked how would I have proved that ...

What the hell happened to the app

–

AurumVitae

–

2019-11-05

It WAS convenient and easy to use, now it’s slow, clunky and hidden behind layers of stupid, unnecessary pages for each filter - why would you ever even begin to think this was a good idea to change it?? Please change it back

And good god the page loading?? Only like 10 items a page then I have to click next?? What happened to the endless scrolling which was far more convenient

Update: it has been weeks of utterly useless update notes that say nothing at all about what has been updated and they seemingly refuse to update this terrible change - either too stubborn to accept that it is literally worse in every way or just creating work for themselves by intentionally making the app bad to use

Ordering via the app

–

Single person

–

2019-10-14

Would love to see a tick box next to the items on the order page so the account holder can tick those boxes for the items which have a varied delivery period and have been delivered.

Sometimes I lose track of where I bought an item from when it gets delivered a few days or wks later if ordering from overseas.

Currently there’s no where to do this apart from printing off the order history and manually crossing off on paper what’s been delivered or not. Having that function within the app would be fabulous for all account holders.

Easier to use the website in a browser

–

hfuieopwmsndbfgrywio

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2019-01-16

When I search for specific items on the desktop site I can almost always find what I’m looking for but when I try to do so on the app I have found far fewer items available for viewing - sometimes only two or three out of hundreds that can be found in the website. I am giving two stars because the app is functional, just not very user friendly. The way the tabs work is needlessly annoying in that tabs pile up and there is no way to go back other than backtrack no through them all which can be tedious or skipping right back to the home page and losing all the tabs. In the end it’s easier to just use the website in chrome or safari than use this mess of an app.

Glitches

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(-alex-)

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2018-01-14

This app which I use a lot has became very glitchy. I’ve never known issues like it. When viewing an item and also when viewing a description of an item the top menu functions become unresponsive on a frequent basis. Almost all the time for me. The back button doesn’t work and the burger with drop down menu doesn’t work. Search doesn’t work. The home button doesn’t work. The only way around is to click on an item in the wishlist which sits at the bottom of the app. The same thing happens over again with the next product. Disappointed to say the very least. Please fix this.

Unable to actually PURCHASE anything....

–

Pinstrypsoldier

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2017-12-09

Whenever I try to tap to ‘Proceed to Checkout’, it asks me to enter my password. When I enter it, that screen then disappears and I get a message saying “Oops, something went wrong” and throws me back to my basket, BUT when I then tap ‘Proceed to Checkout’ again, it brings me to the Order Confirmation page and when I tap ‘Confirm’ it sends me back to my basket and I have to tap ‘Proceed to Checkout’ again and the same process starts all over again. In the end I have to go to the actual website and purchase from there.

Kind of defeats the object of having an app...

Checkout loop!

–

exMuseme

–

2017-12-06

What has happened to this app! 15 various items were in my basket. I go to checkout and are told that some items qualify for free delivery. Great. I continue to checkout and see that my items are automatically sorted into 5 dispatches. I continue to checkout and get sent back to the same page telling me I have free delivery items. This goes on and on and on over and over again and then I get kicked out and have to sign in again. Your twitter page can't help and you email people want a screenshot. Just fix the app!

Feedback

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iankeith34

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2017-10-15

I’ve sent feedback via customer service about issues with the iOS app, but don’t think these points are being sent to Developers. When purchasing an item, it’s not possible to visit a Seller’s Store to see if they have other similar items. Also, when filtering search results by price ‘low to high’ for example, thousands of items disappear from search results. ??

I’d like to see ‘slide left’ actions to manage recommended products, items inspired by shopping trends and items viewed etc.

Amazon

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What's New in Version 21.22.0

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