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The Evolving Landscape for CCaaS Services in 2025

In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and..

Time: 8:02

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In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings with effective AI use cases.

In this 8-minute episode of Staying Connected, Julie Gardner of TC2 and Laura McDonald of LB3 join Tony Mangino to discuss the state of the CCaaS market, and how savvy customers are utilizing RFPs and pilots to select best in class solutions that align with business and technical requirements.

If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development Services and Strategic Sourcing webpages.

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Episode ID: 1000700922319

GUID: 2d802cc6-d882-441a-82f3-6c9c15b6dea4

Release Date: 20/03/2025, 16:00:00

Description

TechCaliber Consulting (TC2) and Levine, Blaszak, Block & Boothby (LB3) provide strategic business and legal advice to leading companies around the globe covering the procurement, deployment, and regulation of Information and Communications Technology. Our Staying Connected podcasts deliver insights, tips and market commentary from TC2 consultants and LB3 lawyers, collected from our work on the cutting edge of ICT procurements, deal negotiations, and regulatory proceedings.

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