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The Philosophy and Tech-Stack of Pura Vida's Customer Success Team

What are the most important components of a high-functioning customer success team in ecommerce? This week we have Dan Brady, Customer Success Manager at Puravida joining us. We're talking about winning philosophies, some of his favorite tools, and his

Time: 42:31

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What are the most important components of a high-functioning customer success team in ecommerce? This week we have Dan Brady, Customer Success Manager at Puravida joining us. We're talking about winning philosophies, some of his favorite tools, and his tips for finding the best talent.

Episode ID: 1000531083574

GUID: 97f96150-1ff0-4c05-b01c-776542995121

Release Date: 05/08/2021, 14:00:00

Description

The new ecommerce playbook is focused on retention, brand, and building deep connections through your customer experience.

The Exchange is here to connect you with Shopify brands, their founders, and industry experts that will give you the tools and marketing inspiration to build true connections with your customers online.

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