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The Launch Station

The Launch Station

Rocketlane
Released: 2024-01-25
© Rocketlane
The Launch Station - QR Code
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28 Episodes
Audio
Listen on Apple Podcasts
Free0%
28 Episodes
Audio
Listen on Apple Podcasts
Released: 2024-01-25
© Rocketlane
Most Recent Episode
Episode 28: Planning and achieving first value for customers at varying maturity levels

Episode 28: Planning and achieving first value for customers at varying maturity levels

Joining us on the latest episode of The Launch Station is Lindsey Lane, VP, Customer Experience, Isometric Technologies. Lindsey is a seasoned CS and CX expert who has consistently excelled in delighting customers across professional landscapes. Beginn
Time: 45:47
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Joining us on the latest episode of The Launch Station is Lindsey Lane, VP, Customer Experience, Isometric Technologies.
Lindsey is a seasoned CS and CX expert who has consistently excelled in delighting customers across professional landscapes. Beginning with significant contributions to major consulting firms, she has played a pivotal role in large-scale projects and implementations. She now extends her expertise to early-stage startups.
At Isometric Technologies, Lindsey oversees all aspects of the customer journey post-sale, including implementation, customer success, and customer support. In this episode she shares her secrets to:
Deliver exceptional customer experiences from the very beginning
Get customers of varying maturity levels to achieve first value
Navigate the challenges that may arise with managing customer expectations
… and more. Tune in!
Episode ID: 1000642953916
GUID: 88cf0f8f-46aa-406f-a155-37ff25c8211d
Release Date: 25/01/2024, 19:17:32

Description

Welcome to The Launch Station - your dose for go-live success powered by Rocketlane.
Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers.
Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer.
If you're from the world of implementation, onboarding, or customer success, this is your show.

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