AboutTermsPrivacyContact
 
Updating
CX Passport

CX Passport

Released: 2026-04-07
© 2026 EX4CX LLC
CX Passport - QR Code
256 Episodes
Audio
Listen on Apple Podcasts
256 Episodes
Audio
Listen on Apple Podcasts
Released: 2026-04-07
© 2026 EX4CX LLC
Most Recent Episode
The One With the CFO Who Thinks Like a Customer - Mohamed Isa E256

The One With the CFO Who Thinks Like a Customer - Mohamed Isa E256

What's on your mind? Let CX Passport know... Mohamed Isa has been the CFO. He’s built businesses. He’s written 20 books. And yet his most powerful lesson is simple… stop chasing numbers and start understanding customers. In this episode of CX Pass
Time: 31:40
What's on your mind? Let CX Passport know...
Mohamed Isa has been the CFO. He’s built businesses. He’s written 20 books. And yet his most powerful lesson is simple… stop chasing numbers and start understanding customers.
In this episode of CX Passport, Mohamed breaks down what changes when finance leaders truly see customer experience from the inside… and why organizations lose revenue when they treat CX as someone else’s job.
What you’ll learn in this episode:
Why CFOs must think beyond numbers to drive real growthHow a single sentence sold more product… and changed internal strategyThe hidden cost of under-communicating with customersWhy bad service spreads faster than good serviceHow service culture determines whether CX succeeds or failsCHAPTERS
00:00 CFO perspective on customer experience
03:00 The “50 showers” lesson in customer language
05:00 Why organizations ignore obvious CX truths
06:30 Travel, expectations, and human experience
09:00 How CX drives revenue at a country level
11:00 The bad bank experience that became a book
15:30 First Class Lounge
19:00 The danger of under-communicating
23:00 Everest Base Camp and accountability in CX
26:30 Why service culture is everything
28:00 Bahrain’s CX leadership and government experience
Guest Links
LinkedIn: https://www.linkedin.com/in/mohdisa
Book: https://www.goodreads.com/book/show/40660063-chai-karak
Bahrain CX example: https://bahrain.bh/
Listen: https://www.cxpassport.com
Watch: https://www.youtube.com/@cxpassport
Newsletter: https://cxpassport.kit.com/signup
I'm Rick Denton and I believe the best meals are served outside and require a passport.
Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
Episode ID: 1000759988766
GUID: Buzzsprout-18918667
Release Date: 07/04/2026, 08:00:00

Description

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.  If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport 
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7© EX4CX LLC. All rights reserved.

Apple Podcasts: Customer Reviews

No Entry