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What the Pharma?

What the Pharma?

Released: 2026-01-06
© Copyright 2026 Rubica
What the Pharma? - QR Code
6 Episodes
Audio
Listen on Apple Podcasts
6 Episodes
Audio
Listen on Apple Podcasts
Released: 2026-01-06
© Copyright 2026 Rubica
Most Recent Episode
Improving Pharma’s Customer Engagement Blind Spots

Improving Pharma’s Customer Engagement Blind Spots

Caroline and Harry explore why customer engagement is still falling short despite major investments in platforms, CRM upgrades, digital capability training, and customer journey mapping. They unpack research which shows a deep disconnect between HCPs, w
Time: 34:33
Caroline and Harry explore why customer engagement is still falling short despite major investments in platforms, CRM upgrades, digital capability training, and customer journey mapping.
They unpack research which shows a deep disconnect between HCPs, who remain underwhelmed by how Pharma engages with them, and Pharma executives, who remain convinced they’re doing brilliantly.
The real issue? Behaviour. Mindsets. Accountability. And a lack of consequences when organisations still behave in brand-centric (rather than customer-centric) ways.
Caroline and Harry explore what it'll take to move customer engagement from rhetoric to reality: from redefining incentives and measuring true customer value, to co-creating with HCPs and role-modelling customer-focused change from the top.
Research mentioned:
https://www.iqvia.com/-/media/iqvia/pdfs/mea/white-paper/hcp-engagement-model-2-in-post-covid-world.pdf
https://www.forrester.com/report/the-state-of-us-consumer-personalization-2024/RES181819
https://www.deloitte.com/us/en/Industries/life-sciences-health-care/articles/customer-engagement-strategies-pharmaceutical-industry.html
Episode ID: 1000743948020
GUID: 152d2b49-9cc5-46cc-af88-27ff85a9c026
Release Date: 06/01/2026, 09:00:00

Description

Pharmaceuticals is an industry bursting with passion, innovation, and some of the brightest minds around, all committed to making patients’ lives better. But if you’ve spent any time here, you know it can sometimes feel like slogging through the mud – buried in bureaucracy, battling for customers' attention, and constantly being asked to do more with less, despite all the investment and positive change happening around us.
So, here’s a question for you: What if it’s not just about more training or shiny new processes? What if the real obstacles are the quiet, unspoken rules and assumptions buried deep in our culture?
Introducing What the Pharma? - a podcast from the curious minds at Rubica designed to dig deep into those hidden barriers through fresh perspectives and bold conversations. Together with industry insiders and thought-provoking guests, we’ll uncover what might be really holding us back and maybe even find some unexpected solutions along the way... because it’s time to ask: What the pharma is really going on here?

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