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Public Spark

Public Spark

Released: 2025-04-30
© Copyright 2025
Public Spark - QR Code
55 Episodes
Audio
Listen on Apple Podcasts
55 Episodes
Audio
Listen on Apple Podcasts
Released: 2025-04-30
© Copyright 2025
Most Recent Episode
Government Organizations: Link Your Digital Metrics To Customer-Led Mission Outcomes

Government Organizations: Link Your Digital Metrics To Customer-Led Mission Outcomes

Source: https://www.forrester.com/blogs/government-organizations-link-your-digital-metrics-to-customer-led-mission-outcomes/ In this episode, we explore how government organizations can transform their digital services by focusing on metrics that matte
Time: 8:00
Source: https://www.forrester.com/blogs/government-organizations-link-your-digital-metrics-to-customer-led-mission-outcomes/
In this episode, we explore how government organizations can transform their digital services by focusing on metrics that matter to the public. Tom Mouhsian, Principal Analyst at Forrester, shares three key lessons for government digital leaders: putting customer outcomes at the center of their mission, tracking metrics that tell a story the public cares about, and connecting digital initiatives to financial value. Learn how successful public agencies are using customer-focused metrics to demonstrate real impact, such as vaccination rates and emergency response times, rather than just tracking app downloads or transaction volumes. Discover how to build a framework that links your digital metrics to mission outcomes that truly serve citizens.
The contents and hosts of this podcast are AI generated.
Episode ID: 1000705554375
GUID: episode-22b82cc9-5abe-45b9-a8f5-96a7e4f4aea0
Release Date: 30/04/2025, 14:30:00

Description

Public Spark shares ideas and inspiration for public servants ready to embrace technology and innovation. Each episode, we dive into making sense of how public sector can modernize services and better serve citizens.
From automation to AI, open data to chatbots, our hosts share breakdowns on big subjects, real-world stories and lessons learned from driving digital change in the public sector. We cover the challenges, opportunities, and best practices for transforming government through technology.
Whether you're an IT leader, policy advisor, or just curious about the future of digital government, Public Spark provides the insights you need to help you spark your own digital transformation.
Disclaimer: This channel is not affiliated with, endorsed, or sponsored by the Government of Canada or any other public body. The information is sourced from public data and is provided for educational and informational purposes only. The content and hosts are AI-generated but fully sourced.
This podcast contains AI Generated content and hosts.

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