Amy Grubb, organizational development specialist at the FBI joins the Cross-Check to share her journey from psychology to the FBI, the culture of integrity within the Bureau, and the challenges of changing organizational culture post-9/11.

Amy shares insights on the importance of communication skills in high-pressure environments like aviation, the significance of listening in crew resource management, and lessons in crisis communication from her FBI experience. The conversation also touches on defining organizational culture, identifying misalignment, and improving employee retention in the aviation industry.

Amy concludes by discussing her consultancy, Organizational Insights, and the importance of fostering a positive workplace culture.

Chapters:

00:00 Introduction to the Cross Check Podcast

00:08 Amy Grubb's Journey from Psychology to the FBI

01:54 Culture and Integrity at the FBI

03:51 Post 9/11 Challenges and Cultural Shifts

05:12 Transitioning from FBI to Aviation

07:55 Communication Skills in High-Pressure Aviation Environments

10:56 The Importance of Listening in Aviation

14:23 Crisis Communication Lessons from the FBI

14:53 Leading in a Crisis

18:41 Organizational Culture: The Real Story

21:09 Identifying Organizational Culture

23:47 Traits of Effective Leaders

25:50 Employee Retention Strategies

27:27 Personal Achievements and Professional Insights

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Episode ID: 1000718701713

GUID: 4fc76e34-67e2-11f0-b576-135c1f3a30b4

Release Date: 23/07/2025, 18:19:00